The table below looks at the statistics for CRM skills in IT jobs advertised for the England region. Included is a guide to the salaries offered in IT jobs that have cited CRM over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 69 67 61
Rank change year-on-year
-2 -6
Permanent jobs citing CRM 4077 4225 4868
As % of all permanent IT jobs located in England 4.25% 4.10% 4.35%
As % of the Processes & Methodologies category 4.84% 4.77% 5.10%
Number of salaries quoted 3277 3441 3959
Median salary £45,000 £49,000 £47,500
Median salary % change year-on-year
-8.16% +3.15%
90% offered a salary of more than £28,800 £30,000 £30,000
10% offered a salary of more than £75,000 £75,000 £70,000
UK excluding London median salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
CRM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
84197 88616 95514
As % of all permanent IT jobs located in England 87.73% 85.95% 85.36%
Number of salaries quoted 70858 72433 77790
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £31,000
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

CRM
Jobs Demand Trend in England

The demand trend of job ads across the England region citing CRM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

CRM Jobs Demand Trend in England

CRM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the England region.

CRM Salary Trend in England

CRM
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing CRM across the England region over the 3 months to 6 May 2016.

CRM Salary Histogram in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 1821 £52,500 - 287
South East +20 923 £42,750 -7.13% 136
East of England +15 340 £50,000 +5.26% 56
Yorkshire +21 238 £40,000 - 62
West Midlands -10 221 £45,000 -5.26% 75
North West -6 191 £37,500 - 123
South West +2 164 £37,500 +6.38% 27
East Midlands +4 101 £39,690 -0.77% 43
North East +16 41 £42,500 -4.49% 9
Midlands -10 4 £57,500 +2.22%
CRM
UK

CRM
Top 30 Related IT Skills in England

For the 6 months to 6 May 2016, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for CRM.

1 2189 (27.87%) Microsoft
2 1877 (23.90%) SQL
3 1869 (23.79%) Dynamics CRM
4 1742 (22.18%) Finance
5 1628 (20.73%) Agile Software Development
6 1475 (18.78%) Marketing
7 1457 (18.55%) .NET
8 1450 (18.46%) SQL Server
9 1326 (16.88%) MS Excel
10 1243 (15.82%) Degree
11 1187 (15.11%) Project Management
12 1092 (13.90%) Salesforce.com
13 1043 (13.28%) C#
14 971 (12.36%) JavaScript
15 950 (12.09%) ERP
16 936 (11.92%) HTML
17 846 (10.77%) Business Intelligence
18 840 (10.69%) Oracle
19 833 (10.60%) Analytical Skills
20 818 (10.41%) SAP
21 751 (9.56%) Windows
22 735 (9.36%) SharePoint
23 725 (9.23%) ASP.NET
24 696 (8.86%) E-Commerce
24 696 (8.86%) Retail
25 691 (8.80%) ITIL
26 670 (8.53%) Business Analysis
27 649 (8.26%) CSS
28 626 (7.97%) SQL Server Reporting Services
29 587 (7.47%) Java

CRM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 735 (9.36%) SharePoint
2 349 (4.44%) CMS
3 181 (2.30%) IIS
4 152 (1.94%) BizTalk Server
5 138 (1.76%) MS Exchange
6 120 (1.53%) SAS
7 96 (1.22%) WordPress
8 87 (1.11%) SharePoint 2013
9 84 (1.07%) SharePoint 2010
10 78 (0.99%) Skype for Business
11 72 (0.92%) Apache
12 62 (0.79%) Drupal
13 56 (0.71%) Tomcat
14 55 (0.70%) Exchange Server 2010
15 53 (0.67%) Node.js
16 45 (0.57%) Sitecore CMS
16 45 (0.57%) Umbraco
17 39 (0.50%) WebSphere
18 38 (0.48%) Jadu
19 37 (0.47%) Exchange Server 2013
Applications
1 1326 (16.88%) MS Excel
2 487 (6.20%) MS Office
3 156 (1.99%) MS Project
4 142 (1.81%) MS PowerPoint
5 94 (1.20%) MS Visio
6 56 (0.71%) SPSS
7 43 (0.55%) Photoshop
8 25 (0.32%) Spreadsheet
9 16 (0.20%) Adobe Captivate
10 15 (0.19%) InfoPath
11 13 (0.17%) Adobe Creative Suite
11 13 (0.17%) Adobe Illustrator
12 10 (0.13%) Acrobat
13 4 (0.051%) SOLIDWORKS
14 2 (0.025%) Adobe After Effects
14 2 (0.025%) Final Cut Pro
14 2 (0.025%) Fireworks
14 2 (0.025%) Maya
14 2 (0.025%) MODO
14 2 (0.025%) RoboHelp
Business Applications
1 1869 (23.79%) Dynamics CRM
2 324 (4.12%) Salesforce.com CRM
3 218 (2.78%) SAP CRM
4 167 (2.13%) Dynamics AX
5 140 (1.78%) Dynamics NAV
6 82 (1.04%) Dynamics GP
7 60 (0.76%) Adobe Campaign
8 58 (0.74%) Unica
9 51 (0.65%) Oracle CRM
10 50 (0.64%) SAP Oil and Gas
11 49 (0.62%) Oracle EBS
12 48 (0.61%) Eloqua
13 43 (0.55%) FastStats
14 38 (0.48%) SAP FI
15 37 (0.47%) SAP CO
15 37 (0.47%) SAP FI/CO
15 37 (0.47%) SAP SD
16 32 (0.41%) Oracle Financials
16 32 (0.41%) SAP MM
17 31 (0.39%) Eagle PACE
Cloud Services
1 521 (6.63%) SaaS
2 295 (3.76%) Office 365
3 280 (3.56%) Microsoft Azure
4 204 (2.60%) Amazon AWS
5 141 (1.80%) Force.com
6 108 (1.37%) Cloud Computing
7 85 (1.08%) IaaS
8 74 (0.94%) PaaS
9 73 (0.93%) Google Analytics
10 67 (0.85%) Amazon EC2
11 56 (0.71%) Heroku
12 37 (0.47%) GitHub
13 31 (0.39%) Yammer
14 28 (0.36%) Amazon S3
14 28 (0.36%) Boomi
14 28 (0.36%) Oracle CX
15 24 (0.31%) AdWords
16 19 (0.24%) iPaaS
17 15 (0.19%) SuccessFactors
18 12 (0.15%) Silverpop
Communications & Networking
1 190 (2.42%) Internet
2 132 (1.68%) Firewall
3 124 (1.58%) LAN
4 121 (1.54%) DNS
5 116 (1.48%) WAN
6 90 (1.15%) Intranet
7 81 (1.03%) VoIP
8 78 (0.99%) TCP/IP
9 73 (0.93%) Network Security
10 58 (0.74%) DHCP
11 56 (0.71%) Wireless
12 52 (0.66%) SAN
13 49 (0.62%) VPN
14 47 (0.60%) HTTP
15 44 (0.56%) Skype
16 42 (0.53%) Unified Communications
17 35 (0.45%) Broadband
17 35 (0.45%) SMS
18 33 (0.42%) SMTP
18 33 (0.42%) SSL
Database & Business Intelligence
1 1450 (18.46%) SQL Server
2 626 (7.97%) SQL Server Reporting Services
3 428 (5.45%) SQL Server Integration Services
4 312 (3.97%) SQL Server 2008
5 277 (3.53%) MySQL
6 263 (3.35%) Data Warehouse
7 192 (2.44%) Relational Database
8 176 (2.24%) SQL Server 2012
9 160 (2.04%) SQL Server Analysis Services
10 157 (2.00%) Big Data
11 156 (1.99%) BusinessObjects
12 107 (1.36%) Oracle Database
13 92 (1.17%) SAP BW
14 85 (1.08%) Data Mining
15 83 (1.06%) QlikView
16 78 (0.99%) Crystal Reports
17 70 (0.89%) Oracle BI EE
17 70 (0.89%) SAP HANA
18 68 (0.87%) DB2
19 66 (0.84%) NoSQL
Development Applications
1 212 (2.70%) Team Foundation Server
2 193 (2.46%) Visual Studio
3 180 (2.29%) JIRA
4 152 (1.94%) Git (software)
5 86 (1.09%) Selenium
6 80 (1.02%) Subversion
7 62 (0.79%) Jenkins
8 58 (0.74%) NUnit
9 51 (0.65%) Maven
10 44 (0.56%) Eclipse
11 43 (0.55%) Talend Open Studio
12 33 (0.42%) SQL Server Management Studio (SSMS)
13 32 (0.41%) TeamCity
14 31 (0.39%) WebDriver
15 30 (0.38%) Oracle APEX
16 22 (0.28%) MSBuild
17 21 (0.27%) Atlassian Bamboo
18 19 (0.24%) CruiseControl
18 19 (0.24%) Cucumber
18 19 (0.24%) Hudson
General
1 1742 (22.18%) Finance
2 1475 (18.78%) Marketing
3 696 (8.86%) Retail
4 525 (6.68%) Telecoms
5 293 (3.73%) Banking
6 277 (3.53%) Billing
7 241 (3.07%) Advertising
8 194 (2.47%) Legal
9 184 (2.34%) Manufacturing
10 152 (1.94%) Law
11 124 (1.58%) Publishing
12 106 (1.35%) Back Office
13 83 (1.06%) Games
14 72 (0.92%) Front Office
15 66 (0.84%) Local Government
16 64 (0.81%) German Language
17 48 (0.61%) Electronics
17 48 (0.61%) French Language
18 39 (0.50%) Pharmaceutical
19 30 (0.38%) Automotive
Job Titles
1 1593 (20.28%) Analyst
2 1491 (18.98%) Developer
3 741 (9.43%) Consultant
4 737 (9.38%) Architect
5 586 (7.46%) Project Manager
6 577 (7.35%) Business Analyst
7 429 (5.46%) .NET Developer
8 372 (4.74%) Applications Support
9 347 (4.42%) Solutions Architect
10 333 (4.24%) CRM Analyst
11 329 (4.19%) C# Developer
12 316 (4.02%) Support Analyst
13 295 (3.76%) CRM Manager
14 287 (3.65%) CRM Developer
15 275 (3.50%) C# .NET Developer
16 240 (3.06%) IT Manager
17 227 (2.89%) CRM Consultant
18 226 (2.88%) Administrator
19 225 (2.86%) SQL Developer
20 213 (2.71%) Senior Developer
Libraries, Frameworks & Software Standards
1 1457 (18.55%) .NET
2 936 (11.92%) HTML
3 725 (9.23%) ASP.NET
4 649 (8.26%) CSS
5 523 (6.66%) Web Services
6 412 (5.25%) XML
7 385 (4.90%) jQuery
8 273 (3.48%) HTML5
9 264 (3.36%) .NET Framework
10 222 (2.83%) SOAP
11 220 (2.80%) REST
12 203 (2.58%) ASP.NET MVC
13 188 (2.39%) WCF
14 182 (2.32%) AngularJS
15 156 (1.99%) Ajax
16 149 (1.90%) Middleware
17 133 (1.69%) Visualforce
18 131 (1.67%) CSS3
19 123 (1.57%) RESTful
20 101 (1.29%) Twitter Bootstrap
Miscellaneous
1 833 (10.60%) Analytical Skills
2 418 (5.32%) Management Information System
3 417 (5.31%) Computer Science
4 314 (4.00%) Enterprise Software
5 272 (3.46%) Data Centre
6 212 (2.70%) User Experience
7 187 (2.38%) Social Media
8 162 (2.06%) Mobile App
9 89 (1.13%) Mathematics
10 86 (1.09%) Hybrid Cloud
11 77 (0.98%) FMCG
11 77 (0.98%) Visualisation
12 69 (0.88%) PMI
13 64 (0.81%) Public Cloud
14 63 (0.80%) Private Cloud
15 60 (0.76%) Digital Media
16 59 (0.75%) Smart Meter
17 58 (0.74%) Data Structures
18 56 (0.71%) Client/Server
19 54 (0.69%) EPoS
Operating Systems
1 751 (9.56%) Windows
2 290 (3.69%) Linux
3 279 (3.55%) Windows Server
4 120 (1.53%) Unix
5 107 (1.36%) Windows Server 2008
6 87 (1.11%) Windows 7
7 86 (1.09%) Android
8 76 (0.97%) Windows Server 2012
9 47 (0.60%) Apple iOS
10 43 (0.55%) Windows Server 2003
11 36 (0.46%) Windows 8
12 30 (0.38%) Oracle Linux
13 23 (0.29%) Ubuntu
14 22 (0.28%) Windows Mobile
15 15 (0.19%) Debian
15 15 (0.19%) Mac OS
15 15 (0.19%) Red Hat Enterprise Linux
15 15 (0.19%) Windows 10
15 15 (0.19%) Windows XP
16 11 (0.14%) Solaris
Processes & Methodologies
1 1628 (20.73%) Agile Software Development
2 1187 (15.11%) Project Management
3 950 (12.09%) ERP
4 846 (10.77%) Business Intelligence
5 696 (8.86%) E-Commerce
6 691 (8.80%) ITIL
7 670 (8.53%) Business Analysis
8 557 (7.09%) PRINCE2
9 553 (7.04%) Analytics
10 489 (6.23%) Business Development
11 472 (6.01%) Scrum
12 467 (5.95%) Presales
13 466 (5.93%) Stakeholder Management
14 450 (5.73%) MVC
15 434 (5.53%) Migration
16 422 (5.37%) SDLC
17 375 (4.77%) Waterfall
18 340 (4.33%) Workflow
19 337 (4.29%) Web Development
20 335 (4.26%) Change Management
Programming Languages
1 1877 (23.90%) SQL
2 1043 (13.28%) C#
3 971 (12.36%) JavaScript
4 587 (7.47%) Java
5 364 (4.63%) T-SQL
6 315 (4.01%) PHP
7 156 (1.99%) Apex Code
8 134 (1.71%) C
9 129 (1.64%) ABAP
10 118 (1.50%) VB.NET
11 115 (1.46%) VB
12 99 (1.26%) PowerShell
13 94 (1.20%) VBA
14 88 (1.12%) PL/SQL
15 68 (0.87%) Python
16 59 (0.75%) C++
17 45 (0.57%) SOQL
18 36 (0.46%) Ruby
19 27 (0.34%) R
20 25 (0.32%) Shell Script
Qualifications
1 1243 (15.82%) Degree
2 193 (2.46%) PMI Certification
3 182 (2.32%) Microsoft Certification
4 160 (2.04%) ISEB
5 148 (1.88%) PMP
6 119 (1.51%) Security Cleared
7 95 (1.21%) PRINCE2 Certification
8 78 (0.99%) SC Cleared
9 57 (0.73%) PRINCE2 Practitioner
10 51 (0.65%) ISTQB
10 51 (0.65%) ITIL Certification
11 44 (0.56%) MCSE
12 35 (0.45%) CISSP
12 35 (0.45%) MCTS
13 34 (0.43%) Cisco Certification
14 31 (0.39%) MCP
15 28 (0.36%) CCNA
16 26 (0.33%) DV Cleared
16 26 (0.33%) MCSA
17 25 (0.32%) MCITP
Quality Assurance & Compliance
1 259 (3.30%) SLA
2 246 (3.13%) QA
3 168 (2.14%) Data Quality
4 46 (0.59%) COBIT
4 46 (0.59%) ISO 9001
5 43 (0.55%) PCI DSS
6 40 (0.51%) ISO/IEC 27001
7 24 (0.31%) PMBOK
8 14 (0.18%) Sarbanes-Oxley
9 11 (0.14%) ISO 9000
10 8 (0.10%) DICOM
10 8 (0.10%) PA-DSS
11 6 (0.076%) GAAP
11 6 (0.076%) SEPA
12 5 (0.064%) ISO/IEC 20000
13 3 (0.038%) 21 CFR Part 11
13 3 (0.038%) GxP
13 3 (0.038%) TickIT
14 1 (0.013%) Basel II
14 1 (0.013%) ISO 8583
System Software
1 337 (4.29%) Active Directory
2 199 (2.53%) VMware Infrastructure
3 55 (0.70%) Hyper-V
4 32 (0.41%) vCloud
5 25 (0.32%) XenApp
6 20 (0.25%) vSphere
7 16 (0.20%) Terminal Server
8 14 (0.18%) IMail Server
9 11 (0.14%) Docker
9 11 (0.14%) VMware ESXi
10 10 (0.13%) EMC RecoverPoint
11 9 (0.11%) Apache Flume
11 9 (0.11%) NFS
12 8 (0.10%) HDFS
13 6 (0.076%) Citrix Presentation Server
13 6 (0.076%) Terminal Services
13 6 (0.076%) XenDesktop
14 5 (0.064%) Btrfs
14 5 (0.064%) Microsoft Virtual Server
14 5 (0.064%) Oracle RAC
Systems Management
1 44 (0.56%) SCVMM
2 43 (0.55%) SCCM
3 39 (0.50%) SCOM
4 28 (0.36%) HP Quality Center
4 28 (0.36%) Opscode Chef
4 28 (0.36%) Puppet
5 26 (0.33%) WebSphere Cast Iron
6 17 (0.22%) Microsoft Data Protection Manager
7 16 (0.20%) Ansible
8 14 (0.18%) CloudHub
8 14 (0.18%) Systems Management Server (SMS)
9 12 (0.15%) Jitterbit
10 10 (0.13%) Amdocs OSS
10 10 (0.13%) McAfee ePO
10 10 (0.13%) WMI
10 10 (0.13%) WSUS
11 9 (0.11%) Nagios
12 8 (0.10%) Kubernetes
13 7 (0.089%) Backup Exec
13 7 (0.089%) MAILsweeper
Vendors
1 2189 (27.87%) Microsoft
2 1092 (13.90%) Salesforce.com
3 840 (10.69%) Oracle
4 818 (10.41%) SAP
5 264 (3.36%) VMware
6 181 (2.30%) IBM
7 175 (2.23%) Siebel
8 171 (2.18%) Cisco
9 156 (1.99%) Adobe
10 134 (1.71%) Citrix
11 130 (1.65%) HP
12 121 (1.54%) Google
13 95 (1.21%) Tableau
14 93 (1.18%) Informatica
15 85 (1.08%) EMC
16 83 (1.06%) Sage
17 79 (1.01%) Facebook
18 77 (0.98%) ServiceNow
19 72 (0.92%) Sitecore
20 70 (0.89%) NetApp
Wilmslow, Cheshire
Oscar
Salary: £45000 per annum + Competitive Benefits Package
Posted: 58 minutes ago
Manchester, Lancashire
Oscar
Salary: £35000 per annum + Competitive Benefits Package
Posted: 1 hour ago
Chester, Cheshire
Oscar
Salary: £30000 per annum + Competitive Benefits Package
Posted: 1 hour ago
Altrincham, Cheshire
Oscar
Salary: £20000 - £35000 per annum + Competitive Benefits Package
Posted: 1 hour ago
Manchester, Lancashire
Oscar
Salary: £32000 per annum + Competitive Benefits Package
Posted: 1 hour ago
Reading, Berkshire
Jonothan Bosworth
Salary: £35000 - £45000 Per Annum
Posted: 1 hour ago
Swindon, Wiltshire
AAP3
Salary: £30000.00 - £40000.00 per annum + Benefits
Posted: 1 hour ago
Oxford, Oxfordshire
Senitor Associates
Salary: £25000 per annum + Benefits
Posted: 1 hour ago
City, London
Harvey Nash plc
Salary: £35000 - £50000 per annum
Posted: 1 hour ago
London
Opilio Recruitment
Salary: £25k - 30k per year
Posted: 2 hours ago
Coventry, West Midlands (County)
First Utility
Salary: From £40,000 to £60,000 per annum + Excellent Benefits
Posted: 2 hours ago
London
Harris Global
Salary: From £50,000 to £60,000 per annum + benefits
Posted: 2 hours ago
Coventry, West Midlands (County)
First Utility
Salary: From £40,000 to £50,000 per annum + Bonus + Excellent Benefits
Posted: 2 hours ago
York, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £28000.00 - £35000.00 per annum + negotiable
Posted: 2 hours ago
London
Cadence Resourcing
Salary: £50000 - £60000 per annum + Benefits
Posted: 3 hours ago
Telford, Shropshire
Search Consultancy
Salary: £30000 - £45000 per annum + Car and Commision
Posted: 3 hours ago
Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £40000.00 per annum
Posted: 3 hours ago
Hampshire
Spring Technology
Salary: £45000.00 - £50000 per annum
Posted: 3 hours ago
Leeds, West Yorkshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 3 hours ago
York, North Yorkshire
Senitor Associates
Salary: £35000 - £45000 per annum + Benefits
Posted: 4 hours ago
Batley, West Yorkshire
Lea Consultancy Ltd
Posted: 4 hours ago
Manchester, Lancashire
Oscar
Salary: £40000 - £55000 per annum + Benefits
Posted: 5 hours ago
Nottingham, Nottinghamshire
Oscar
Salary: £45000 - £70000 per annum + Benefits
Posted: 5 hours ago
Essex
Oscar
Salary: £18000 - £23000 per annum + Benefits
Posted: 5 hours ago
City, London
Oscar
Salary: £40000 - £65000 per annum + Benefits
Posted: 5 hours ago
Chester, Cheshire
Oscar
Salary: £50000 - £65000 per annum + Benefits
Posted: 5 hours ago
Cambridge, Cambridgeshire
Oscar
Salary: £40000 - £65000 per annum + Benefits
Posted: 5 hours ago
Leeds, West Yorkshire
Oscar
Salary: £55000 - £65000 per annum + Benefits
Posted: 5 hours ago
City, London
Oscar
Salary: £60000 - £75000 per annum + Benefits
Posted: 5 hours ago
City, London
Oscar
Salary: £50000 - £70000 per annum + Benefits
Posted: 5 hours ago
Manchester, Lancashire
Chris Cobbold Ltd
Salary: From £60,000 to £70,000 per annum + benefits + career progression
Posted: 6 hours ago
Greater Manchester
Click IT Recruitment
Salary: £18000 - £25000 per annum + OTE Package + Benefits
Posted: 13 hours ago
Sussex
Reflex Computer Recruitment Ltd
Salary: Company Benefits
Posted: 14 hours ago
City, London
Mason Frank International
Posted: 17 hours ago
Maidstone, Kent
Oscar
Salary: £20000 - £22000 per annum
Posted: 17 hours ago
South East London
Oscar
Salary: £55000 - £60000 per annum
Posted: 17 hours ago
City, London
ANSON MCCADE
Salary: £150,000 - £190,000 basis + strong bonus.
Posted: 18 hours ago
Rochester, Kent
Oscar
Salary: £35000 - £40000 per annum
Posted: 18 hours ago
London
Staffworx Ltd
Salary: excellent salary, bonus, bens
Posted: 18 hours ago
Dartford, Kent
Oscar
Salary: £55000 - £60000 per annum
Posted: 18 hours ago