Customer Service Jobs in Farnborough

Customer Service
Hampshire > Farnborough

The following table provides summary statistics for permanent job vacancies advertised in Farnborough with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 15 41 99
Rank change year-on-year +26 +58 -47
Permanent jobs citing Customer Service 28 11 16
As % of all permanent jobs advertised in Farnborough 13.73% 3.87% 2.47%
As % of the Processes & Methodologies category 14.29% 4.21% 2.58%
Number of salaries quoted 24 11 11
10th Percentile £23,425 - £31,250
25th Percentile £25,563 £26,250 £35,000
Median annual salary (50th Percentile) £29,000 £30,500 £52,500
Median % change year-on-year -4.92% -41.90% -12.50%
75th Percentile £60,938 £34,875 £53,750
90th Percentile £73,000 £36,000 -
Hampshire median annual salary £29,000 £30,000 £34,000
% change year-on-year -3.33% -11.76% -2.86%

All Process and Methodology Skills
Farnborough

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Farnborough with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 196 261 620
As % of all permanent jobs advertised in Farnborough 96.08% 91.90% 95.68%
Number of salaries quoted 175 178 224
10th Percentile £32,700 £31,175 £32,500
25th Percentile £44,500 £41,750 £37,500
Median annual salary (50th Percentile) £57,500 £62,500 £55,000
Median % change year-on-year -8.00% +13.64% +10.00%
75th Percentile £72,500 £77,500 £70,000
90th Percentile £77,500 £91,625 £75,000
Hampshire median annual salary £50,000 £53,500 £53,875
% change year-on-year -6.54% -0.70% +7.75%

Customer Service
Job Vacancy Trend in Farnborough

Job postings citing Customer Service as a proportion of all IT jobs advertised in Farnborough.

Job vacancy trend for Customer Service in Farnborough

Customer Service
Salary Trend in Farnborough

3-month moving average salary quoted in jobs citing Customer Service in Farnborough.

Salary trend for Customer Service in Farnborough

Customer Service
Salary Histogram in Farnborough

Salary distribution for jobs citing Customer Service in Farnborough over the 6 months to 27 April 2024.

Salary histogram for Customer Service in Farnborough

Customer Service
Co-occurring Skills and Capabilities in Farnborough by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.57%) Confluence
1 1 (3.57%) SharePoint
Applications
1 11 (39.29%) Microsoft Office
Business Applications
1 2 (7.14%) SAP S/4HANA
Cloud Services
1 8 (28.57%) Azure
2 5 (17.86%) SaaS
3 1 (3.57%) Microsoft 365
Communications & Networking
1 11 (39.29%) Firewall
2 8 (28.57%) VPN
Development Applications
1 1 (3.57%) JIRA
General
1 20 (71.43%) Social Skills
2 8 (28.57%) Telecoms
3 5 (17.86%) Inclusion and Diversity
4 4 (14.29%) Marketing
5 3 (10.71%) Analytical Skills
5 3 (10.71%) Law
6 2 (7.14%) Legal
Job Titles
1 12 (42.86%) IT Support
2 9 (32.14%) IT Engineer
2 9 (32.14%) IT Support Engineer
2 9 (32.14%) Support Engineer
3 6 (21.43%) Head of Customer Experience
4 3 (10.71%) Data Centre Engineer
5 2 (7.14%) Administrator
5 2 (7.14%) Analyst
5 2 (7.14%) Applications Support
5 2 (7.14%) Applications Support Analyst
5 2 (7.14%) IT Administrator
5 2 (7.14%) IT Sales Executive
5 2 (7.14%) IT Systems Administrator
5 2 (7.14%) Sales Executive
5 2 (7.14%) Sales Representative
5 2 (7.14%) Sales Support
5 2 (7.14%) Support Analyst
5 2 (7.14%) Systems Administrator
6 1 (3.57%) 1st/2nd Line Support
6 1 (3.57%) Active Directory Support
Miscellaneous
1 4 (14.29%) Security Operations Centre
1 4 (14.29%) Social Media
2 3 (10.71%) Data Centre
2 3 (10.71%) Self-Motivation
3 1 (3.57%) Blackberry
Operating Systems
1 10 (35.71%) Windows
Processes & Methodologies
1 14 (50.00%) Customer Experience
2 8 (28.57%) B2B
2 8 (28.57%) Fault Analysis
2 8 (28.57%) Problem-Solving
3 5 (17.86%) Coaching
3 5 (17.86%) Mentoring
4 4 (14.29%) Cybersecurity
4 4 (14.29%) Incident Response
4 4 (14.29%) Security Operations
4 4 (14.29%) SIEM
4 4 (14.29%) SOAR
5 3 (10.71%) Case Management
5 3 (10.71%) ITIL
6 2 (7.14%) Agile
6 2 (7.14%) Agile Project Management
6 2 (7.14%) ERP
6 2 (7.14%) Practice Management
6 2 (7.14%) PRINCE2
6 2 (7.14%) Project Management
6 2 (7.14%) Release Management
Programming Languages
1 3 (10.71%) SQL
Qualifications
1 3 (10.71%) BPSS Clearance
1 3 (10.71%) SC Cleared
1 3 (10.71%) Security Cleared
Quality Assurance & Compliance
1 3 (10.71%) ISO 9001
1 3 (10.71%) ISO/IEC 20000
1 3 (10.71%) ISO/IEC 27001
System Software
1 2 (7.14%) Active Directory
Vendors
1 11 (39.29%) Microsoft
2 2 (7.14%) SAP
3 1 (3.57%) Salesforce