The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 88 - 79
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 2 0 8
As % of all permanent IT jobs located in Glasgow 0.19% - 0.86%
As % of the Job Titles category 0.20% - 0.90%
Number of salaries quoted 2 0 8
Average salary £28,250 - £26,250
90% offered a salary of more than £26,850 - £20,500
10% offered a salary of more than £29,650 - £27,250
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
979 1100 892
As % of all permanent IT jobs located in Glasgow 95.33% 95.74% 95.81%
Number of salaries quoted 662 666 651
Average salary £40,000 £40,000 £38,500
Average salary % change year-on-year
- +3.89%
90% offered a salary of more than £28,750 £30,000 £26,500
10% offered a salary of more than £65,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Glasgow

2nd Line Support
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Glasgow region.

2nd Line Support Salary Trend in Glasgow

2nd Line Support
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 December 2014, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 16 (100.00%) ITIL
2 14 (87.50%) Windows
3 13 (81.25%) MS Office
3 13 (81.25%) MS Excel
3 13 (81.25%) Active Directory
3 13 (81.25%) Legal
3 13 (81.25%) MS PowerPoint
3 13 (81.25%) WorkSite
3 13 (81.25%) Windows 7
4 12 (75.00%) Interwoven
4 12 (75.00%) Law
5 2 (12.50%) DNS
5 2 (12.50%) SLA
6 1 (6.25%) C
6 1 (6.25%) CRM
6 1 (6.25%) Windows XP
6 1 (6.25%) MS Exchange
6 1 (6.25%) ADSL
6 1 (6.25%) LAN
6 1 (6.25%) WAN
6 1 (6.25%) DHCP
6 1 (6.25%) Ethernet
6 1 (6.25%) NFS
6 1 (6.25%) TCP/IP
6 1 (6.25%) Cisco
6 1 (6.25%) Microsoft
6 1 (6.25%) HP
6 1 (6.25%) Citrix
6 1 (6.25%) ITIL Certification
6 1 (6.25%) SAN

2nd Line Support
Top Related IT Skills in Glasgow by Category

For the 6 months to 24 December 2014, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (81.25%) WorkSite
2 1 (6.25%) Exchange Server 2010
2 1 (6.25%) MS Exchange
2 1 (6.25%) Blackberry Enterprise Server
Applications
1 13 (81.25%) MS Office
1 13 (81.25%) MS Excel
1 13 (81.25%) MS PowerPoint
Communications & Networking
1 2 (12.50%) DNS
2 1 (6.25%) SAN
2 1 (6.25%) OSPF
2 1 (6.25%) BGP
2 1 (6.25%) SHDSL
2 1 (6.25%) Network Security
2 1 (6.25%) ADSL
2 1 (6.25%) LAN
2 1 (6.25%) WAN
2 1 (6.25%) DHCP
2 1 (6.25%) Ethernet
2 1 (6.25%) TCP/IP
General
1 13 (81.25%) Legal
2 12 (75.00%) Law
3 1 (6.25%) Finance
3 1 (6.25%) Local Government
Miscellaneous
1 1 (6.25%) Blackberry
1 1 (6.25%) Clustering
Operating Systems
1 14 (87.50%) Windows
2 13 (81.25%) Windows 7
3 1 (6.25%) Windows XP
3 1 (6.25%) Windows Server 2003
3 1 (6.25%) Windows Server 2008
Processes & Methodologies
1 16 (100.00%) ITIL
2 1 (6.25%) CRM
2 1 (6.25%) Project Management
2 1 (6.25%) Quality Management
2 1 (6.25%) Information Security
2 1 (6.25%) Content Management
2 1 (6.25%) Load Balancing
2 1 (6.25%) Performance Management
2 1 (6.25%) Information Assurance
2 1 (6.25%) Mentoring
2 1 (6.25%) Coaching
Programming Languages
1 1 (6.25%) C
Qualifications
1 1 (6.25%) ITIL Certification
1 1 (6.25%) SC Cleared
1 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 13 (81.25%) Active Directory
2 1 (6.25%) XenApp
2 1 (6.25%) vSphere
2 1 (6.25%) NFS
Vendors
1 12 (75.00%) Interwoven
2 1 (6.25%) VMware
2 1 (6.25%) Fortinet
2 1 (6.25%) F5
2 1 (6.25%) ServiceNow
2 1 (6.25%) Cisco
2 1 (6.25%) Microsoft
2 1 (6.25%) HP
2 1 (6.25%) Citrix