The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 94 94 85
Rank change year-on-year
0 -9
Permanent jobs requiring a 2nd Line Support 15 2 1
As % of all permanent IT jobs located in Glasgow 1.13% 0.18% 0.11%
As % of the Job Titles category 1.18% 0.19% 0.11%
Number of salaries quoted 2 2 1
Average salary £34,000 £32,250 £29,000
Average salary % change year-on-year
+5.42% +11.20%
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Glasgow region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1276 1056 889
As % of all permanent IT jobs located in Glasgow 96.37% 95.05% 93.48%
Number of salaries quoted 754 706 579
Average salary £40,000 £40,500 £37,500
Average salary % change year-on-year
-1.23% +8.00%
90% offered a salary of more than £26,500 £29,000 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

2nd Line Support
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Glasgow region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Glasgow

2nd Line Support
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Glasgow region.

2nd Line Support Salary Trend in Glasgow

2nd Line Support
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Glasgow region over the 3 months to 16 September 2014.

2nd Line Support Salary Histogram in Glasgow

2nd Line Support
Top 30 Related IT Skills in Glasgow

For the 6 months to 16 September 2014, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 25 (86.21%) ITIL
2 24 (82.76%) Windows
2 24 (82.76%) MS Excel
3 23 (79.31%) Windows 7
3 23 (79.31%) MS PowerPoint
3 23 (79.31%) WorkSite
3 23 (79.31%) MS Office
4 21 (72.41%) Legal
4 21 (72.41%) Active Directory
5 20 (68.97%) Interwoven
5 20 (68.97%) Law
6 5 (17.24%) Microsoft
7 3 (10.34%) Windows XP
7 3 (10.34%) Windows Server 2003
7 3 (10.34%) Content Management
7 3 (10.34%) Finance
8 2 (6.90%) Performance Management
8 2 (6.90%) 3G
8 2 (6.90%) SLA
8 2 (6.90%) SAP
8 2 (6.90%) UNIX
8 2 (6.90%) ADSL
8 2 (6.90%) Broadband
8 2 (6.90%) VPN
9 1 (3.45%) Business Intelligence
9 1 (3.45%) CRM
9 1 (3.45%) JBoss
9 1 (3.45%) Lotus Domino
9 1 (3.45%) Java
9 1 (3.45%) SQL

2nd Line Support
Top Related IT Skills in Glasgow by Category

For the 6 months to 16 September 2014, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (79.31%) WorkSite
2 1 (3.45%) Lotus Domino
2 1 (3.45%) MS Exchange
Applications
1 24 (82.76%) MS Excel
2 23 (79.31%) MS PowerPoint
2 23 (79.31%) MS Office
Business Applications
1 1 (3.45%) SAP Oil and Gas
1 1 (3.45%) SAP BPC
Communications & Networking
1 2 (6.90%) 3G
1 2 (6.90%) ADSL
1 2 (6.90%) Broadband
1 2 (6.90%) VPN
Database & Business Intelligence
1 1 (3.45%) SQL Server
1 1 (3.45%) SAP BW
General
1 21 (72.41%) Legal
2 20 (68.97%) Law
3 3 (10.34%) Finance
4 1 (3.45%) Marketing
4 1 (3.45%) Manufacturing
4 1 (3.45%) Electronics
4 1 (3.45%) Telecoms
Miscellaneous
1 1 (3.45%) DTV
1 1 (3.45%) Replication
Operating Systems
1 24 (82.76%) Windows
2 23 (79.31%) Windows 7
3 3 (10.34%) Windows XP
3 3 (10.34%) Windows Server 2003
4 2 (6.90%) UNIX
Processes & Methodologies
1 25 (86.21%) ITIL
2 3 (10.34%) Content Management
3 2 (6.90%) Performance Management
4 1 (3.45%) Business Intelligence
4 1 (3.45%) CRM
4 1 (3.45%) Project Management
4 1 (3.45%) Data Protection
4 1 (3.45%) Digital Marketing
4 1 (3.45%) Incident Management
4 1 (3.45%) Service Desk Management
4 1 (3.45%) Programme Management
4 1 (3.45%) Service Delivery
Programming Languages
1 1 (3.45%) Java
1 1 (3.45%) SQL
1 1 (3.45%) Bash Shell
Qualifications
1 1 (3.45%) ITIL Certification
1 1 (3.45%) ACCA
1 1 (3.45%) CIMA
Quality Assurance & Compliance
1 2 (6.90%) SLA
System Software
1 21 (72.41%) Active Directory
2 1 (3.45%) Hyper-V
Vendors
1 20 (68.97%) Interwoven
2 5 (17.24%) Microsoft
3 2 (6.90%) SAP
4 1 (3.45%) JBoss
4 1 (3.45%) Oracle
4 1 (3.45%) EMC
4 1 (3.45%) Intel
4 1 (3.45%) NetApp
4 1 (3.45%) Lotus
4 1 (3.45%) ServiceNow