The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Glasgow region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 91 76 83
Rank change year-on-year
-15 +7
Permanent jobs requiring a 2nd Line Support 7 1 1
As % of all permanent IT jobs located in Glasgow 0.597% 0.118% 0.104%
As % of the Job Titles category 0.632% 0.127% 0.111%
Number of salaries quoted 6 1 1
Average salary £35,000 £27,000 £22,000
Average salary % change year-on-year
+29.62% +22.72%
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Glasgow
Permanent IT job ads with a match in the
Job Titles category
1108 789 901
As % of all permanent IT jobs located in Glasgow 94.46% 93.37% 94.15%
Number of salaries quoted 654 582 710
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,500 £25,000 £28,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Scotland

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Glasgow region as a proportion of the total demand within the Job Titles category.

Glasgow 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Glasgow region.

Glasgow 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Glasgow region over the 3 months to 21 May 2013.

Glasgow 2nd Line Support Salary Histogram

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (58.33%) Microsoft
2 6 (50.00%) MS Excel
3 5 (41.67%) Unified Communications
3 5 (41.67%) MPLS
3 5 (41.67%) Cisco
3 5 (41.67%) Cisco Certification
3 5 (41.67%) CCIE
3 5 (41.67%) CCSP
3 5 (41.67%) CCNP
3 5 (41.67%) CCIP
3 5 (41.67%) CCNA
3 5 (41.67%) Active Directory
3 5 (41.67%) Windows
4 3 (25.00%) Microsoft Certification
4 3 (25.00%) MCP
5 2 (16.67%) MS Office
5 2 (16.67%) Windows XP
6 1 (8.333%) Asset Management
6 1 (8.333%) MCDST
6 1 (8.333%) PDA
6 1 (8.333%) Incident Management
6 1 (8.333%) Exchange Server 2003
6 1 (8.333%) Application Packaging
6 1 (8.333%) French Language
6 1 (8.333%) MS Exchange
6 1 (8.333%) Ethernet
6 1 (8.333%) VPN
6 1 (8.333%) ITIL
6 1 (8.333%) Lotus Notes
6 1 (8.333%) MCSE

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Glasgow region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (8.333%) Application Packaging
Application Platforms
1 1 (8.333%) Exchange Server 2003
1 1 (8.333%) MS Exchange
1 1 (8.333%) Lotus Notes
Applications
1 6 (50.00%) MS Excel
2 2 (16.67%) MS Office
Communications & Networking
1 5 (41.67%) Unified Communications
1 5 (41.67%) MPLS
2 1 (8.333%) Ethernet
2 1 (8.333%) VPN
2 1 (8.333%) SAN
2 1 (8.333%) Wireless
General
1 1 (8.333%) French Language
1 1 (8.333%) Pharmaceutical
1 1 (8.333%) Finance
Miscellaneous
1 1 (8.333%) PDA
1 1 (8.333%) Client/Server
1 1 (8.333%) Blackberry
Operating Systems
1 5 (41.67%) Windows
2 2 (16.67%) Windows XP
Processes & Methodologies
1 1 (8.333%) Asset Management
1 1 (8.333%) Incident Management
1 1 (8.333%) ITIL
1 1 (8.333%) Disaster Recovery
Qualifications
1 5 (41.67%) Cisco Certification
1 5 (41.67%) CCIE
1 5 (41.67%) CCSP
1 5 (41.67%) CCNP
1 5 (41.67%) CCIP
1 5 (41.67%) CCNA
2 3 (25.00%) Microsoft Certification
2 3 (25.00%) MCP
3 1 (8.333%) MCDST
3 1 (8.333%) MCSE
System Software
1 5 (41.67%) Active Directory
2 1 (8.333%) ISA Server
Vendors
1 7 (58.33%) Microsoft
2 5 (41.67%) Cisco
3 1 (8.333%) Dell
3 1 (8.333%) EMC
3 1 (8.333%) Intel
3 1 (8.333%) Lotus
3 1 (8.333%) Websense
3 1 (8.333%) SurfControl
Glasgow, Scotland
To provide Windows XP, MS Office, Lotus Notes and industry specific software support and basic user administration as required in order support the user-base... Microsoft Office 2007...
RSG-PLC
Posted: 16 May 2013
Glasgow, Lanarkshire
To provide Windows XP, MS Office, Lotus Notes and industry specific software support and basic user administration as required in order support the user-base... In-depth knowledge...
Sanderson
Posted: 15 May 2013