The table below looks at the statistics for Incident Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Incident Management
Rank 72 76 69
Rank change year-on-year
+4 -7
Permanent jobs citing Incident Management 26 19 9
As % of all permanent IT jobs located in Glasgow 2.41% 1.80% 1.03%
As % of the Processes & Methodologies category 2.80% 2.17% 1.37%
Number of salaries quoted 19 8 5
Average salary £35,000 £42,500 £37,500
Average salary % change year-on-year
-17.64% +13.33%
90% offered a salary of more than £26,000 £27,800 £27,600
10% offered a salary of more than £39,000 £43,250 £49,600
UK excluding London average salary £40,000 £37,500 £37,500
% change year-on-year
+6.66% -
Incident Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
930 877 659
As % of all permanent IT jobs located in Glasgow 86.35% 83.21% 75.75%
Number of salaries quoted 522 554 454
Average salary £41,500 £41,500 £40,000
Average salary % change year-on-year
- +3.75%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £67,500 £55,000 £55,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Incident Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Glasgow

Incident Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Glasgow region.

Incident Management Salary Trend in Glasgow

Incident Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 October 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 59 (96.72%) ITIL
2 27 (44.26%) Analytical Skills
3 20 (32.79%) Windows
4 18 (29.51%) Management Information System
4 18 (29.51%) Degree
5 15 (24.59%) Computer Science
5 15 (24.59%) Telecoms
6 14 (22.95%) Lotus
7 13 (21.31%) SLA
7 13 (21.31%) Lotus Domino
8 12 (19.67%) UNIX
8 12 (19.67%) Linux
8 12 (19.67%) Coaching
9 10 (16.39%) ITIL Certification
10 9 (14.75%) Information Security
10 9 (14.75%) Finance
10 9 (14.75%) ISO/IEC 27001
11 8 (13.11%) VMware Infrastructure
11 8 (13.11%) Workflow
11 8 (13.11%) VMware
11 8 (13.11%) .NET
12 7 (11.48%) Avaya
12 7 (11.48%) Active Directory
13 6 (9.84%) IP Telephony
13 6 (9.84%) MCDST
13 6 (9.84%) Red Hat Enterprise Linux
13 6 (9.84%) Microsoft Certification
13 6 (9.84%) Service Delivery
13 6 (9.84%) Intel
14 5 (8.20%) Intranet

Incident Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 24 October 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (21.31%) Lotus Domino
2 2 (3.28%) BizTalk Server
3 1 (1.64%) IBM Notes
Applications
1 1 (1.64%) MS Office
Communications & Networking
1 6 (9.84%) IP Telephony
2 5 (8.20%) Intranet
3 1 (1.64%) Wireless
3 1 (1.64%) Network Security
Database & Business Intelligence
1 5 (8.20%) SQL Server
General
1 15 (24.59%) Telecoms
2 9 (14.75%) Finance
3 5 (8.20%) French Language
Job Titles
1 32 (52.46%) Analyst
2 17 (27.87%) Incident Analyst
2 17 (27.87%) Major Incident Analyst
3 11 (18.03%) Senior Analyst
4 8 (13.11%) Support Specialist
4 8 (13.11%) Infrastructure Support Specialist
4 8 (13.11%) Infrastructure Specialist
5 7 (11.48%) Senior Incident Analyst
5 7 (11.48%) Technical Support
6 5 (8.20%) Support Engineer
6 5 (8.20%) Technical Support Engineer
6 5 (8.20%) Service Desk Engineer
6 5 (8.20%) Technical Engineer
7 3 (4.92%) Head of Information Security
7 3 (4.92%) Head of Security
7 3 (4.92%) Technical Analyst
7 3 (4.92%) Team Leader
7 3 (4.92%) Support Analyst
8 2 (3.28%) Service Analyst
8 2 (3.28%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 8 (13.11%) .NET
2 4 (6.56%) Web Services
2 4 (6.56%) XML
3 3 (4.92%) ASP.NET
4 2 (3.28%) AppFabric
Miscellaneous
1 27 (44.26%) Analytical Skills
2 18 (29.51%) Management Information System
3 15 (24.59%) Computer Science
4 2 (3.28%) CMDB
5 1 (1.64%) Cryptography
Operating Systems
1 20 (32.79%) Windows
2 12 (19.67%) Linux
2 12 (19.67%) UNIX
3 6 (9.84%) Red Hat Enterprise Linux
4 1 (1.64%) Windows XP
4 1 (1.64%) Windows Server 2008
Processes & Methodologies
1 59 (96.72%) ITIL
2 12 (19.67%) Coaching
3 9 (14.75%) Information Security
4 8 (13.11%) Workflow
5 6 (9.84%) Service Delivery
6 5 (8.20%) Software Engineering
6 5 (8.20%) Workforce Management Optimization
6 5 (8.20%) Transition Management
7 4 (6.56%) Continuous Improvement
7 4 (6.56%) Problem Management
7 4 (6.56%) Configuration Management
8 3 (4.92%) Change Management
8 3 (4.92%) Strategic Planning
8 3 (4.92%) Data Privacy
8 3 (4.92%) Service Management
9 2 (3.28%) Performance Management
9 2 (3.28%) Stakeholder Management
9 2 (3.28%) Security Management
9 2 (3.28%) CRM
10 1 (1.64%) Project Management
Programming Languages
1 5 (8.20%) Java
1 5 (8.20%) SQL
2 4 (6.56%) Shell Script
3 3 (4.92%) C#
3 3 (4.92%) VB
Qualifications
1 18 (29.51%) Degree
2 10 (16.39%) ITIL Certification
3 6 (9.84%) Microsoft Certification
3 6 (9.84%) MCDST
4 5 (8.20%) Postgraduate
5 2 (3.28%) Security Cleared
6 1 (1.64%) CISSP
6 1 (1.64%) CISM
Quality Assurance & Compliance
1 13 (21.31%) SLA
2 9 (14.75%) ISO/IEC 27001
System Software
1 8 (13.11%) VMware Infrastructure
2 7 (11.48%) Active Directory
Vendors
1 14 (22.95%) Lotus
2 8 (13.11%) VMware
3 7 (11.48%) Avaya
4 6 (9.84%) Intel
5 5 (8.20%) FrontRange
5 5 (8.20%) Verint
6 4 (6.56%) Oracle
7 1 (1.64%) Cisco
7 1 (1.64%) Microsoft