The first table below looks at the demand for Incident Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Incident Management
Rank 79 71 68
Rank change year-on-year
-8 -3
Permanent jobs citing Incident Management 33 25 14
As % of all permanent IT jobs located in Glasgow 2.34% 2.01% 1.54%
As % of the Processes & Methodologies category 2.82% 2.54% 2.05%
Number of salaries quoted 24 14 12
Average salary £26,000 £32,500 £32,500
Average salary % change year-on-year
-20.00% -
90% offered a salary of more than £23,000 £24,150 £24,000
10% offered a salary of more than £35,500 £46,999 £49,400
UK excluding London average salary £40,000 £37,500 £36,000
% change year-on-year
+6.66% +4.16%
Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1171 984 684
As % of all permanent IT jobs located in Glasgow 82.93% 79.29% 75.00%
Number of salaries quoted 728 665 451
Average salary £40,000 £42,500 £36,500
Average salary % change year-on-year
-5.88% +16.43%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Incident Management
Scotland

Incident Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Glasgow

Incident Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Glasgow region.

Incident Management Salary Trend in Glasgow

Incident Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Incident Management across the Glasgow region over the 3 months to 28 July 2014.

Incident Management Salary Histogram in Glasgow

Incident Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 28 July 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 56 (84.85%) ITIL
2 24 (36.36%) Lotus
3 20 (30.30%) Lotus Domino
3 20 (30.30%) Management Information System
4 18 (27.27%) Degree
5 17 (25.76%) Computer Science
6 16 (24.24%) Windows
7 13 (19.70%) Active Directory
7 13 (19.70%) Finance
8 12 (18.18%) Workflow
8 12 (18.18%) Service Delivery
8 12 (18.18%) SLA
9 11 (16.67%) Intel
9 11 (16.67%) ITIL Certification
10 10 (15.15%) Telecoms
11 7 (10.61%) Information Security
11 7 (10.61%) IP Telephony
12 6 (9.09%) Change Management
12 6 (9.09%) Service Management
13 5 (7.58%) Intranet
13 5 (7.58%) Avaya
13 5 (7.58%) Postgraduate
13 5 (7.58%) Java
13 5 (7.58%) SQL
13 5 (7.58%) .NET
13 5 (7.58%) French Language
13 5 (7.58%) Workforce Management Optimization
13 5 (7.58%) Software Engineering
13 5 (7.58%) FrontRange
13 5 (7.58%) Verint

Incident Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 28 July 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 20 (30.30%) Lotus Domino
2 4 (6.06%) IBM Notes
Applications
1 4 (6.06%) MS Office
Business Applications
1 1 (1.52%) assyst
Communications & Networking
1 7 (10.61%) IP Telephony
2 5 (7.58%) Intranet
3 2 (3.03%) Wireless
4 1 (1.52%) WAN
4 1 (1.52%) Network Security
Database & Business Intelligence
1 3 (4.55%) SQL Server
2 2 (3.03%) Relational Database
2 2 (3.03%) RDBMS
General
1 13 (19.70%) Finance
2 10 (15.15%) Telecoms
3 5 (7.58%) French Language
4 1 (1.52%) Legal
4 1 (1.52%) Banking
Job Titles
1 35 (53.03%) Analyst
2 13 (19.70%) Incident Analyst
3 12 (18.18%) Major Incident Analyst
4 11 (16.67%) Senior Analyst
5 8 (12.12%) Technical Support
6 6 (9.09%) Service Manager
7 5 (7.58%) Support Engineer
7 5 (7.58%) Support Analyst
7 5 (7.58%) Technical Support Engineer
7 5 (7.58%) Technical Engineer
7 5 (7.58%) Service Desk Engineer
8 4 (6.06%) Service Analyst
9 3 (4.55%) Services Delivery Analyst
9 3 (4.55%) Team Leader
9 3 (4.55%) Delivery Manager
9 3 (4.55%) Service Desk Manager
9 3 (4.55%) Services Delivery Manager
10 2 (3.03%) Network Operations Analyst
10 2 (3.03%) Production Support Analyst
10 2 (3.03%) Incident Manager
Libraries, Frameworks & Software Standards
1 5 (7.58%) .NET
Miscellaneous
1 20 (30.30%) Management Information System
2 17 (25.76%) Computer Science
3 1 (1.52%) Cryptography
Operating Systems
1 16 (24.24%) Windows
2 4 (6.06%) UNIX
3 3 (4.55%) Windows Server 2008
4 2 (3.03%) Linux
4 2 (3.03%) Windows XP
5 1 (1.52%) Windows Server 2003
Processes & Methodologies
1 56 (84.85%) ITIL
2 12 (18.18%) Workflow
2 12 (18.18%) Service Delivery
3 7 (10.61%) Information Security
4 6 (9.09%) Change Management
4 6 (9.09%) Service Management
5 5 (7.58%) Workforce Management Optimization
5 5 (7.58%) Software Engineering
5 5 (7.58%) Transition Management
6 4 (6.06%) Root Cause Analysis
6 4 (6.06%) Release Management
6 4 (6.06%) Performance Management
6 4 (6.06%) Asset Management
7 3 (4.55%) Service Desk Management
8 2 (3.03%) Continuous Improvement
8 2 (3.03%) Problem Management
8 2 (3.03%) Project Management
9 1 (1.52%) Migration
9 1 (1.52%) Risk Management
9 1 (1.52%) ITSM
Programming Languages
1 5 (7.58%) Java
1 5 (7.58%) SQL
2 2 (3.03%) PL/SQL
Qualifications
1 18 (27.27%) Degree
2 11 (16.67%) ITIL Certification
3 5 (7.58%) Postgraduate
4 4 (6.06%) Microsoft Certification
5 3 (4.55%) MCDST
6 1 (1.52%) CISM
6 1 (1.52%) CISSP
6 1 (1.52%) MCSE
6 1 (1.52%) MCP
6 1 (1.52%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (18.18%) SLA
2 1 (1.52%) ISO/IEC 27001
System Software
1 13 (19.70%) Active Directory
Vendors
1 24 (36.36%) Lotus
2 11 (16.67%) Intel
3 5 (7.58%) Avaya
3 5 (7.58%) FrontRange
3 5 (7.58%) Verint
4 3 (4.55%) Microsoft
4 3 (4.55%) Oracle
5 2 (3.03%) Sybase
5 2 (3.03%) Cisco
5 2 (3.03%) Informatica
6 1 (1.52%) BMC