The first table below looks at the demand for Incident Management skills in IT jobs advertised for the Glasgow region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 81 70 70
Rank change year-on-year
-11 0
Permanent jobs citing Incident Management 31 25 7
As % of all permanent IT jobs located in Glasgow 2.23% 2.33% 0.87%
As % of the Processes & Methodologies category 2.78% 3.06% 1.16%
Number of salaries quoted 20 18 6
Average salary £28,750 £22,500 £22,500
Average salary % change year-on-year
+27.77% -
UK excluding London average salary £39,000 £37,500 £32,500
% change year-on-year
+4.00% +15.38%
Processes & Methodologies Category
Glasgow
Permanent IT job ads with a match in the
Processes & Methodologies category
1115 818 606
As % of all permanent IT jobs located in Glasgow 80.16% 76.31% 75.66%
Number of salaries quoted 719 431 479
Average salary £42,500 £41,750 £38,000
Average salary % change year-on-year
+1.79% +9.86%
90% offered a salary of more than £30,000 £29,000 £27,400
10% offered a salary of more than £55,000 £52,500 £56,000
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
Incident Management
Scotland

Incident Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in Glasgow

Incident Management
Salary Trend in Glasgow

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the Glasgow region.

Incident Management Salary Trend in Glasgow

Incident Management
Salary Histogram in Glasgow

This chart provides a salary histogram for IT jobs citing Incident Management across the Glasgow region over the 3 months to 24 April 2014.

Incident Management Salary Histogram in Glasgow

Incident Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 24 April 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 30 (76.92%) ITIL
2 15 (38.46%) Windows
3 13 (33.33%) Lotus
4 9 (23.08%) Active Directory
5 8 (20.51%) Finance
6 7 (17.95%) Change Management
6 7 (17.95%) Service Management
6 7 (17.95%) Intel
6 7 (17.95%) ITIL Certification
6 7 (17.95%) SLA
6 7 (17.95%) Lotus Domino
6 7 (17.95%) Degree
7 6 (15.38%) IBM Notes
7 6 (15.38%) MS Office
7 6 (15.38%) Microsoft Certification
7 6 (15.38%) Service Delivery
7 6 (15.38%) Microsoft
8 5 (12.82%) UNIX
8 5 (12.82%) Windows Server 2008
8 5 (12.82%) Computer Science
8 5 (12.82%) MCDST
8 5 (12.82%) Problem Management
9 4 (10.26%) Performance Management
9 4 (10.26%) Root Cause Analysis
9 4 (10.26%) Workflow
9 4 (10.26%) SQL
10 3 (7.69%) VMware
10 3 (7.69%) Oracle
10 3 (7.69%) SQL Server
10 3 (7.69%) Windows XP

Incident Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 24 April 2014, IT jobs across the Glasgow region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (17.95%) Lotus Domino
2 6 (15.38%) IBM Notes
3 2 (5.13%) Exchange Server 2007
3 2 (5.13%) MS Exchange
4 1 (2.56%) Blackberry Enterprise Server
Applications
1 6 (15.38%) MS Office
2 2 (5.13%) MS Excel
Business Applications
1 1 (2.56%) assyst
Communications & Networking
1 2 (5.13%) SAN
1 2 (5.13%) DHCP
1 2 (5.13%) DNS
2 1 (2.56%) Wireless
2 1 (2.56%) Firewall
2 1 (2.56%) WAN
2 1 (2.56%) HTTP
2 1 (2.56%) IP Telephony
Database & Business Intelligence
1 3 (7.69%) SQL Server
2 2 (5.13%) Relational Database
2 2 (5.13%) RDBMS
General
1 8 (20.51%) Finance
2 1 (2.56%) Telecoms
2 1 (2.56%) Legal
2 1 (2.56%) Banking
Job Titles
1 20 (51.28%) Analyst
2 8 (20.51%) Service Manager
3 7 (17.95%) Senior Analyst
3 7 (17.95%) Incident Analyst
4 6 (15.38%) Major Incident Analyst
5 5 (12.82%) Service Desk Manager
6 4 (10.26%) Support Analyst
7 3 (7.69%) Service Analyst
7 3 (7.69%) Network Operations Analyst
7 3 (7.69%) Network Analyst
7 3 (7.69%) Services Delivery Manager
7 3 (7.69%) Operations Analyst
7 3 (7.69%) Delivery Manager
8 2 (5.13%) Infrastructure Engineer
8 2 (5.13%) Services Delivery Analyst
8 2 (5.13%) Incident Manager
8 2 (5.13%) Major Incident Manager
8 2 (5.13%) Senior Incident Analyst
8 2 (5.13%) Production Support Analyst
8 2 (5.13%) 2nd Line Support
Miscellaneous
1 5 (12.82%) Computer Science
2 2 (5.13%) Management Information System
3 1 (2.56%) Blackberry
Operating Systems
1 15 (38.46%) Windows
2 5 (12.82%) UNIX
2 5 (12.82%) Windows Server 2008
3 3 (7.69%) Windows XP
3 3 (7.69%) Windows Server 2003
4 2 (5.13%) Linux
5 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 30 (76.92%) ITIL
2 7 (17.95%) Change Management
2 7 (17.95%) Service Management
3 6 (15.38%) Service Delivery
4 5 (12.82%) Problem Management
5 4 (10.26%) Performance Management
5 4 (10.26%) Root Cause Analysis
5 4 (10.26%) Workflow
6 3 (7.69%) Service Desk Management
6 3 (7.69%) Release Management
6 3 (7.69%) Asset Management
7 2 (5.13%) Project Management
8 1 (2.56%) ITSM
8 1 (2.56%) Migration
8 1 (2.56%) Continuous Improvement
8 1 (2.56%) Capacity Planning
8 1 (2.56%) Performance Tuning
8 1 (2.56%) Wealth Management
8 1 (2.56%) Business Continuity
Programming Languages
1 4 (10.26%) SQL
2 2 (5.13%) PL/SQL
Qualifications
1 7 (17.95%) ITIL Certification
1 7 (17.95%) Degree
2 6 (15.38%) Microsoft Certification
3 5 (12.82%) MCDST
4 1 (2.56%) MCP
4 1 (2.56%) MCSE
Quality Assurance & Compliance
1 7 (17.95%) SLA
System Software
1 9 (23.08%) Active Directory
2 1 (2.56%) VMware ESX
2 1 (2.56%) vSphere
2 1 (2.56%) VMware Infrastructure
Systems Management
1 2 (5.13%) SCCM
Vendors
1 13 (33.33%) Lotus
2 7 (17.95%) Intel
3 6 (15.38%) Microsoft
4 3 (7.69%) VMware
4 3 (7.69%) Oracle
5 2 (5.13%) IBM
5 2 (5.13%) Sybase
5 2 (5.13%) Informatica
5 2 (5.13%) NetApp
6 1 (2.56%) Cisco
6 1 (2.56%) BMC
6 1 (2.56%) Symantec
6 1 (2.56%) ServiceNow
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