The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 163 152 150
Rank change year-on-year
-11 -2
Permanent jobs requiring a 2nd Line Support 15 13 10
As % of all permanent IT jobs located in Scotland 0.37% 0.42% 0.28%
As % of the Job Titles category 0.39% 0.44% 0.30%
Number of salaries quoted 11 10 9
Average salary £28,000 £35,000 £25,000
Average salary % change year-on-year
-20.00% +40.00%
90% offered a salary of more than £23,500 £24,250 £22,600
10% offered a salary of more than £35,000 £35,100 £28,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3847 2938 3367
As % of all permanent IT jobs located in Scotland 94.99% 94.29% 95.71%
Number of salaries quoted 2510 1716 2515
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £25,000 £25,500
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Scotland region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Glasgow -8 10 £33,500 -4.28% 1
Edinburgh -19 3 - - 2
Aberdeen +1 2 £24,375 -26.13%
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 18 April 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 16 (69.57%) Windows
2 15 (65.22%) Microsoft
2 15 (65.22%) Active Directory
3 13 (56.52%) MS Office
3 13 (56.52%) Windows 7
4 11 (47.83%) SCCM
5 10 (43.48%) MS Excel
6 9 (39.13%) Law
6 9 (39.13%) PowerShell
7 8 (34.78%) Software Deployment
8 6 (26.09%) ITIL
9 4 (17.39%) Windows XP
9 4 (17.39%) SLA
10 3 (13.04%) Windows Vista
10 3 (13.04%) Windows Server 2008
11 2 (8.70%) Incident Management
11 2 (8.70%) Degree
11 2 (8.70%) Service Delivery
11 2 (8.70%) Telecoms
11 2 (8.70%) UNIX
11 2 (8.70%) Citrix
11 2 (8.70%) MS Exchange
11 2 (8.70%) Linux
11 2 (8.70%) VBA
12 1 (4.35%) Oracle
12 1 (4.35%) SQL Server
12 1 (4.35%) Java
12 1 (4.35%) SQL
12 1 (4.35%) JBoss
12 1 (4.35%) Lotus Domino

2nd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 18 April 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (8.70%) MS Exchange
2 1 (4.35%) Lotus Domino
2 1 (4.35%) SharePoint
Applications
1 13 (56.52%) MS Office
2 10 (43.48%) MS Excel
3 1 (4.35%) MS Visio
Communications & Networking
1 1 (4.35%) DHCP
1 1 (4.35%) TCP/IP
1 1 (4.35%) VPN
1 1 (4.35%) DNS
Database & Business Intelligence
1 1 (4.35%) SQL Server
General
1 9 (39.13%) Law
2 2 (8.70%) Telecoms
3 1 (4.35%) Finance
3 1 (4.35%) Legal
3 1 (4.35%) Retail
Miscellaneous
1 1 (4.35%) Thin Client
1 1 (4.35%) Blackberry
1 1 (4.35%) Replication
1 1 (4.35%) Computer Science
1 1 (4.35%) Fat Client
1 1 (4.35%) Smartphone
Operating Systems
1 16 (69.57%) Windows
2 13 (56.52%) Windows 7
3 4 (17.39%) Windows XP
4 3 (13.04%) Windows Vista
4 3 (13.04%) Windows Server 2008
5 2 (8.70%) UNIX
5 2 (8.70%) Linux
6 1 (4.35%) Windows Server 2003
6 1 (4.35%) Android
6 1 (4.35%) Apple iOS
Processes & Methodologies
1 8 (34.78%) Software Deployment
2 6 (26.09%) ITIL
3 2 (8.70%) Incident Management
3 2 (8.70%) Service Delivery
4 1 (4.35%) Time Management
4 1 (4.35%) Performance Management
4 1 (4.35%) Data Protection
4 1 (4.35%) Bioinformatics
4 1 (4.35%) Service Desk Management
Programming Languages
1 9 (39.13%) PowerShell
2 2 (8.70%) VBA
3 1 (4.35%) Java
3 1 (4.35%) SQL
Qualifications
1 2 (8.70%) Degree
2 1 (4.35%) MCSE
2 1 (4.35%) MCP
2 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 4 (17.39%) SLA
System Software
1 15 (65.22%) Active Directory
2 1 (4.35%) Microsoft App-V
2 1 (4.35%) Hyper-V
Systems Management
1 11 (47.83%) SCCM
Vendors
1 15 (65.22%) Microsoft
2 2 (8.70%) Citrix
3 1 (4.35%) Oracle
3 1 (4.35%) JBoss
3 1 (4.35%) NetApp
3 1 (4.35%) Lotus
3 1 (4.35%) Apple
3 1 (4.35%) Remedy
3 1 (4.35%) EMC
3 1 (4.35%) Intel
3 1 (4.35%) Adobe
3 1 (4.35%) Fujitsu
Edinburgh, Midlothian
Harvey Nash plc
Salary: £16000 per annum + excellent benefits
Posted: 3 days ago