The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 143 159 141
Rank change year-on-year
+16 -18
Permanent jobs requiring a 2nd Line Support 12 6 14
As % of all permanent IT jobs located in Scotland 0.38% 0.18% 0.45%
As % of the Job Titles category 0.40% 0.19% 0.46%
Number of salaries quoted 12 4 12
Average salary £30,000 £25,000 £26,500
Average salary % change year-on-year
+20.00% -5.66%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2980 3116 3020
As % of all permanent IT jobs located in Scotland 94.90% 95.17% 96.98%
Number of salaries quoted 1992 1997 2147
Average salary £40,500 £42,500 £40,000
Average salary % change year-on-year
-4.70% +6.25%
90% offered a salary of more than £27,500 £29,000 £25,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh - 9 £30,000 - 4
Glasgow - 2 £28,250 - 2
Aberdeen - 1 £22,500 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 18 December 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (90.91%) Active Directory
2 18 (54.55%) Windows
3 17 (51.52%) ITIL
4 16 (48.48%) Windows 7
5 15 (45.45%) SLA
5 15 (45.45%) Microsoft
5 15 (45.45%) MS Office
6 14 (42.42%) MS Excel
6 14 (42.42%) LAN
6 14 (42.42%) WAN
6 14 (42.42%) Finance
6 14 (42.42%) Legal
6 14 (42.42%) MS PowerPoint
6 14 (42.42%) WorkSite
7 13 (39.39%) VMware
7 13 (39.39%) Law
7 13 (39.39%) Interwoven
8 12 (36.36%) Wi-Fi
8 12 (36.36%) Back Office
8 12 (36.36%) VMware Infrastructure
9 11 (33.33%) Disaster Recovery
10 3 (9.09%) DNS
10 3 (9.09%) MS Exchange
11 2 (6.06%) Windows XP
11 2 (6.06%) Citrix
11 2 (6.06%) Windows Server 2003
11 2 (6.06%) Windows Server 2008
11 2 (6.06%) Mentoring
11 2 (6.06%) Coaching
12 1 (3.03%) Microsoft Azure

2nd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 18 December 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (42.42%) WorkSite
2 3 (9.09%) MS Exchange
3 1 (3.03%) Blackberry Enterprise Server
3 1 (3.03%) Exchange Server 2007
3 1 (3.03%) Exchange Server 2010
Applications
1 15 (45.45%) MS Office
2 14 (42.42%) MS Excel
2 14 (42.42%) MS PowerPoint
Cloud Services
1 1 (3.03%) Microsoft Azure
Communications & Networking
1 14 (42.42%) LAN
1 14 (42.42%) WAN
2 12 (36.36%) Wi-Fi
3 3 (9.09%) DNS
4 1 (3.03%) SAN
4 1 (3.03%) OSPF
4 1 (3.03%) BGP
4 1 (3.03%) DDNS
4 1 (3.03%) Firewall
4 1 (3.03%) SMTP
4 1 (3.03%) DHCP
4 1 (3.03%) Ethernet
4 1 (3.03%) TCP/IP
4 1 (3.03%) VPN
4 1 (3.03%) SHDSL
4 1 (3.03%) Network Security
4 1 (3.03%) LDAP
4 1 (3.03%) ADSL
General
1 14 (42.42%) Finance
1 14 (42.42%) Legal
2 13 (39.39%) Law
3 12 (36.36%) Back Office
4 1 (3.03%) Local Government
Miscellaneous
1 1 (3.03%) Blackberry
1 1 (3.03%) Clustering
Operating Systems
1 18 (54.55%) Windows
2 16 (48.48%) Windows 7
3 2 (6.06%) Windows XP
3 2 (6.06%) Windows Server 2003
3 2 (6.06%) Windows Server 2008
Processes & Methodologies
1 17 (51.52%) ITIL
2 11 (33.33%) Disaster Recovery
3 2 (6.06%) Mentoring
3 2 (6.06%) Coaching
4 1 (3.03%) CRM
4 1 (3.03%) Project Management
4 1 (3.03%) Quality Management
4 1 (3.03%) Information Security
4 1 (3.03%) Content Management
4 1 (3.03%) Load Balancing
4 1 (3.03%) Problem Management
4 1 (3.03%) Performance Management
4 1 (3.03%) Information Assurance
4 1 (3.03%) Performance Improvement
Programming Languages
1 1 (3.03%) C
Qualifications
1 1 (3.03%) MCSE
1 1 (3.03%) MCSA
1 1 (3.03%) Microsoft Certification
1 1 (3.03%) A+ Certification
1 1 (3.03%) ITIL Certification
1 1 (3.03%) SC Cleared
1 1 (3.03%) Security Cleared
Quality Assurance & Compliance
1 15 (45.45%) SLA
System Software
1 30 (90.91%) Active Directory
2 12 (36.36%) VMware Infrastructure
3 1 (3.03%) XenApp
3 1 (3.03%) vSphere
3 1 (3.03%) NFS
Vendors
1 15 (45.45%) Microsoft
2 13 (39.39%) VMware
2 13 (39.39%) Interwoven
3 2 (6.06%) Citrix
4 1 (3.03%) Cisco
4 1 (3.03%) HP
4 1 (3.03%) Fortinet
4 1 (3.03%) F5
4 1 (3.03%) ServiceNow
4 1 (3.03%) Apple
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