The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 148 147 153
Rank change year-on-year
-1 +6
Permanent jobs requiring a 2nd Line Support 15 25 9
As % of all permanent IT jobs located in Scotland 0.48% 0.68% 0.28%
As % of the Job Titles category 0.51% 0.72% 0.29%
Number of salaries quoted 11 13 6
Average salary £28,000 £25,000 £28,750
Average salary % change year-on-year
+12.00% -13.04%
90% offered a salary of more than £20,000 £22,600 £23,375
10% offered a salary of more than £30,000 £41,500 £35,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2936 3495 3085
As % of all permanent IT jobs located in Scotland 93.41% 95.23% 95.93%
Number of salaries quoted 1906 2311 2009
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,000 £27,500 £28,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

2nd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh - 5 £30,000 - 1
Aberdeenshire - 4 £20,250 -
Glasgow -20 3 £28,000 +12.00% 1
Fife - 3 £29,000 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 6 July 2015, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 19 (76.00%) Windows
2 18 (72.00%) Active Directory
3 11 (44.00%) Microsoft
4 9 (36.00%) Finance
5 8 (32.00%) SLA
5 8 (32.00%) Microsoft Certification
6 6 (24.00%) MS Exchange
6 6 (24.00%) VMware
6 6 (24.00%) VMware Infrastructure
6 6 (24.00%) Windows 7
6 6 (24.00%) Windows 8
7 5 (20.00%) VoIP
7 5 (20.00%) ITIL
7 5 (20.00%) DNS
8 4 (16.00%) MCSE
8 4 (16.00%) MS Excel
8 4 (16.00%) Service Delivery
8 4 (16.00%) Disaster Recovery
8 4 (16.00%) Windows Server 2008
8 4 (16.00%) Exchange Server 2003
8 4 (16.00%) SCCM
9 3 (12.00%) Data Migration
9 3 (12.00%) Exchange Server 2007
9 3 (12.00%) Hyper-V
9 3 (12.00%) Mentoring
9 3 (12.00%) Data Centre
9 3 (12.00%) Blackberry Enterprise Server
9 3 (12.00%) Migration
9 3 (12.00%) MS Office
9 3 (12.00%) CCNA

2nd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 6 July 2015, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (24.00%) MS Exchange
2 4 (16.00%) Exchange Server 2003
3 3 (12.00%) Exchange Server 2007
3 3 (12.00%) Blackberry Enterprise Server
4 1 (4.00%) Exchange Server 2010
4 1 (4.00%) GroupWise
Applications
1 4 (16.00%) MS Excel
2 3 (12.00%) MS Office
3 2 (8.00%) MS PowerPoint
4 1 (4.00%) MS Visio
Cloud Services
1 1 (4.00%) Office 365
Communications & Networking
1 5 (20.00%) VoIP
1 5 (20.00%) DNS
2 2 (8.00%) Firewall
2 2 (8.00%) Wi-Fi
2 2 (8.00%) WAN
2 2 (8.00%) LAN
2 2 (8.00%) VPN
3 1 (4.00%) PSTN
3 1 (4.00%) DHCP
3 1 (4.00%) TCP/IP
3 1 (4.00%) VLAN
Database & Business Intelligence
1 1 (4.00%) MySQL
1 1 (4.00%) SQL Server
General
1 9 (36.00%) Finance
2 2 (8.00%) Back Office
3 1 (4.00%) Banking
Miscellaneous
1 3 (12.00%) Data Centre
2 2 (8.00%) Blackberry
3 1 (4.00%) Replication
3 1 (4.00%) iPhone
3 1 (4.00%) iPad
Operating Systems
1 19 (76.00%) Windows
2 6 (24.00%) Windows 7
2 6 (24.00%) Windows 8
3 4 (16.00%) Windows Server 2008
4 3 (12.00%) Linux
5 2 (8.00%) Windows XP
5 2 (8.00%) Mac OS X
5 2 (8.00%) Android
5 2 (8.00%) Windows Server 2012
6 1 (4.00%) AIX
6 1 (4.00%) Solaris
6 1 (4.00%) Windows Server 2003
Processes & Methodologies
1 5 (20.00%) ITIL
2 4 (16.00%) Service Delivery
2 4 (16.00%) Disaster Recovery
3 3 (12.00%) Migration
3 3 (12.00%) Data Migration
3 3 (12.00%) Mentoring
4 2 (8.00%) Network Design
5 1 (4.00%) Release Management
5 1 (4.00%) Patch Management
5 1 (4.00%) DNA
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 8 (32.00%) Microsoft Certification
2 4 (16.00%) MCSE
3 3 (12.00%) CCNA
3 3 (12.00%) Cisco Certification
4 1 (4.00%) CCNP
4 1 (4.00%) MCITP
4 1 (4.00%) Degree
4 1 (4.00%) SC Cleared
4 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 8 (32.00%) SLA
System Software
1 18 (72.00%) Active Directory
2 6 (24.00%) VMware Infrastructure
3 3 (12.00%) Hyper-V
4 1 (4.00%) XenApp
4 1 (4.00%) vSphere
4 1 (4.00%) VMware ESX
Systems Management
1 4 (16.00%) SCCM
2 1 (4.00%) HP SIM
2 1 (4.00%) Control-M
2 1 (4.00%) NetBackup
Vendors
1 11 (44.00%) Microsoft
2 6 (24.00%) VMware
3 3 (12.00%) Cisco
4 2 (8.00%) Citrix
5 1 (4.00%) BMC
5 1 (4.00%) Novell
5 1 (4.00%) Veritas
5 1 (4.00%) Apple
5 1 (4.00%) Reuters
5 1 (4.00%) Bloomberg
5 1 (4.00%) Altiris
5 1 (4.00%) SolarWinds
5 1 (4.00%) HP
Edinburgh
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 5 days ago
Glasgow
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum + DOE
Posted: 10 days ago