The statistics below represent IT jobs advertised across the Scotland region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Second Line Support
UK / Scotland
Rank 129 148 148
Rank change year-on-year
+19 0
Permanent jobs requiring a 2nd Line Support 10 11 14
As % of all permanent IT jobs located in Scotland 0.44% 0.38% 0.45%
As % of the Job Titles category 0.46% 0.40% 0.48%
Number of salaries quoted 8 7 8
Median salary £26,250 £35,000 £30,000
Median salary % change year-on-year
-25.00% +16.66%
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
2177 2781 2945
As % of all permanent IT jobs located in Scotland 95.99% 95.57% 95.55%
Number of salaries quoted 1412 1779 1862
Median salary £42,500 £44,500 £42,500
Median salary % change year-on-year
-4.49% +4.70%
90% offered a salary of more than £28,000 £30,000 £28,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Scotland

The demand trend of job ads across the Scotland region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +9 7 £27,250 -29.67%
Glasgow +24 1 £25,500 -27.14%
North Lanarkshire - 1 - -
Aberdeen - 1 £24,000 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Related IT Skills in Scotland

For the 6 months to 28 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring 2nd Line Support in the job title.

1 19 (76.00%) Windows
2 16 (64.00%) Active Directory
3 15 (60.00%) Microsoft
4 14 (56.00%) Windows Server 2008
4 14 (56.00%) Windows Server
5 9 (36.00%) Windows Server 2012
5 9 (36.00%) VPN
5 9 (36.00%) MS Office
6 8 (32.00%) SCCM
7 7 (28.00%) Windows 7
7 7 (28.00%) LAN
8 6 (24.00%) VMware
8 6 (24.00%) MS Exchange
8 6 (24.00%) MS Excel
9 5 (20.00%) TCP/IP
9 5 (20.00%) Driving Licence
9 5 (20.00%) VMware Infrastructure
10 4 (16.00%) Android
10 4 (16.00%) Exchange Server 2010
10 4 (16.00%) Skype
10 4 (16.00%) Fat Client
10 4 (16.00%) Windows 10
10 4 (16.00%) DameWare
10 4 (16.00%) Firewall
10 4 (16.00%) WAN
10 4 (16.00%) Windows XP
10 4 (16.00%) ITIL
10 4 (16.00%) SQL Server
10 4 (16.00%) DNS
10 4 (16.00%) Thin Client

2nd Line Support Skill Set
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (24.00%) MS Exchange
2 4 (16.00%) Exchange Server 2010
3 1 (4.00%) Skype for Business
Applications
1 9 (36.00%) MS Office
2 6 (24.00%) MS Excel
Business Applications
1 3 (12.00%) Dynamics AX
1 3 (12.00%) Fishtalk
1 3 (12.00%) Q-Pulse
Cloud Services
1 2 (8.00%) Office 365
2 1 (4.00%) Azure Active Directory
2 1 (4.00%) Microsoft Azure
2 1 (4.00%) SaaS
Communications & Networking
1 9 (36.00%) VPN
2 7 (28.00%) LAN
3 5 (20.00%) TCP/IP
4 4 (16.00%) DNS
4 4 (16.00%) Firewall
4 4 (16.00%) Skype
4 4 (16.00%) WAN
5 3 (12.00%) DHCP
6 1 (4.00%) Internet
6 1 (4.00%) MPLS
6 1 (4.00%) VoIP
6 1 (4.00%) Wireshark
6 1 (4.00%) xDSL
Database & Business Intelligence
1 4 (16.00%) SQL Server
2 1 (4.00%) SQL Server 2005
2 1 (4.00%) SQL Server Analysis Services
2 1 (4.00%) SQL Server Integration Services
2 1 (4.00%) SQL Server Reporting Services
General
1 1 (4.00%) Finance
Miscellaneous
1 5 (20.00%) Driving Licence
2 4 (16.00%) Fat Client
2 4 (16.00%) Thin Client
3 3 (12.00%) Computer Science
3 3 (12.00%) iPhone
4 1 (4.00%) Client/Server
4 1 (4.00%) Data Centre
4 1 (4.00%) EPoS
4 1 (4.00%) Management Information System
Operating Systems
1 19 (76.00%) Windows
2 14 (56.00%) Windows Server
2 14 (56.00%) Windows Server 2008
3 9 (36.00%) Windows Server 2012
4 7 (28.00%) Windows 7
5 4 (16.00%) Android
5 4 (16.00%) Windows 10
5 4 (16.00%) Windows Server 2003
5 4 (16.00%) Windows XP
6 3 (12.00%) Windows Mobile
7 1 (4.00%) Linux
Processes & Methodologies
1 4 (16.00%) ITIL
2 3 (12.00%) Asset Management
2 3 (12.00%) Compliance Management
3 2 (8.00%) Change Management
4 1 (4.00%) Business Analysis
4 1 (4.00%) Data Management
4 1 (4.00%) Load Balancing
4 1 (4.00%) Mentoring
4 1 (4.00%) Migration
4 1 (4.00%) Multi-Factor Authentication
4 1 (4.00%) Network Management
4 1 (4.00%) Service Delivery
4 1 (4.00%) Service Management
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 3 (12.00%) Microsoft Certification
2 2 (8.00%) MCSA
3 1 (4.00%) CCNA
3 1 (4.00%) CCNP
3 1 (4.00%) Cisco Certification
3 1 (4.00%) Degree
3 1 (4.00%) HND
3 1 (4.00%) ITIL Foundation Certificate
3 1 (4.00%) JNCIA
3 1 (4.00%) JNCIS
3 1 (4.00%) SC Cleared
3 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 2 (8.00%) Disclosure Scotland
1 2 (8.00%) SLA
2 1 (4.00%) QA
System Software
1 16 (64.00%) Active Directory
2 5 (20.00%) VMware Infrastructure
3 4 (16.00%) Terminal Services
4 1 (4.00%) Hyper-V
Systems Management
1 8 (32.00%) SCCM
2 4 (16.00%) DameWare
3 1 (4.00%) Iperf
Vendors
1 15 (60.00%) Microsoft
2 6 (24.00%) VMware
3 2 (8.00%) Cisco
4 1 (4.00%) Apple
4 1 (4.00%) Juniper