The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 150 155 136
Rank change year-on-year
+5 -19
Permanent jobs requiring a 2nd Line Support 13 11 14
As % of all permanent IT jobs located in Scotland 0.40% 0.33% 0.47%
As % of the Job Titles category 0.42% 0.35% 0.48%
Number of salaries quoted 13 10 12
Average salary £30,000 £25,000 £26,500
Average salary % change year-on-year
+20.00% -5.66%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3094 3178 2887
As % of all permanent IT jobs located in Scotland 95.94% 95.55% 96.94%
Number of salaries quoted 2032 2026 2070
Average salary £40,000 £41,500 £39,000
Average salary % change year-on-year
-3.61% +6.41%
90% offered a salary of more than £27,500 £29,000 £26,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh - 9 £30,000 - 3
Glasgow - 2 £24,750 - 2
Aberdeen +12 1 £22,500 -29.68%
Renfrewshire - 1 £27,500 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 21 November 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 33 (80.49%) Active Directory
2 28 (68.29%) Windows
3 23 (56.10%) MS Excel
4 22 (53.66%) ITIL
5 21 (51.22%) Windows 7
6 20 (48.78%) MS Office
7 19 (46.34%) Legal
7 19 (46.34%) MS PowerPoint
7 19 (46.34%) WorkSite
8 18 (43.90%) Law
8 18 (43.90%) Interwoven
9 13 (31.71%) VMware
9 13 (31.71%) Finance
10 12 (29.27%) VMware Infrastructure
10 12 (29.27%) Microsoft
10 12 (29.27%) SLA
11 11 (26.83%) LAN
11 11 (26.83%) WAN
12 9 (21.95%) Back Office
12 9 (21.95%) Wi-Fi
13 8 (19.51%) Disaster Recovery
14 6 (14.63%) MS Exchange
15 5 (12.20%) Microsoft Certification
15 5 (12.20%) MCSE
15 5 (12.20%) Windows Server 2003
15 5 (12.20%) Windows Server 2008
16 4 (9.76%) Exchange Server 2010
16 4 (9.76%) MCITP
16 4 (9.76%) Exchange Server 2007
16 4 (9.76%) MCSA

2nd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 21 November 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (46.34%) WorkSite
2 6 (14.63%) MS Exchange
3 4 (9.76%) Exchange Server 2007
3 4 (9.76%) Exchange Server 2010
4 1 (2.44%) Blackberry Enterprise Server
Applications
1 23 (56.10%) MS Excel
2 20 (48.78%) MS Office
3 19 (46.34%) MS PowerPoint
Business Applications
1 1 (2.44%) SAP Oil and Gas
1 1 (2.44%) SAP BPC
Cloud Services
1 1 (2.44%) Microsoft Azure
Communications & Networking
1 11 (26.83%) LAN
1 11 (26.83%) WAN
2 9 (21.95%) Wi-Fi
3 3 (7.32%) DNS
4 2 (4.88%) DHCP
4 2 (4.88%) Wireless
5 1 (2.44%) Cisco IOS
5 1 (2.44%) Network Security
5 1 (2.44%) LDAP
5 1 (2.44%) VPN
5 1 (2.44%) SMTP
5 1 (2.44%) SAN
5 1 (2.44%) DDNS
5 1 (2.44%) Firewall
Database & Business Intelligence
1 1 (2.44%) SAP BW
General
1 19 (46.34%) Legal
2 18 (43.90%) Law
3 13 (31.71%) Finance
4 9 (21.95%) Back Office
5 1 (2.44%) Electronics
5 1 (2.44%) Telecoms
5 1 (2.44%) Manufacturing
5 1 (2.44%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.44%) WAP
Miscellaneous
1 2 (4.88%) Blackberry
2 1 (2.44%) DTV
2 1 (2.44%) Clustering
2 1 (2.44%) iPhone
2 1 (2.44%) iPad
Operating Systems
1 28 (68.29%) Windows
2 21 (51.22%) Windows 7
3 5 (12.20%) Windows Server 2003
3 5 (12.20%) Windows Server 2008
4 3 (7.32%) Windows XP
4 3 (7.32%) Windows Server 2012
5 2 (4.88%) Mac OS X
6 1 (2.44%) UNIX
Processes & Methodologies
1 22 (53.66%) ITIL
2 8 (19.51%) Disaster Recovery
3 1 (2.44%) Information Security
3 1 (2.44%) Programme Management
3 1 (2.44%) Content Management
3 1 (2.44%) Problem Management
3 1 (2.44%) Digital Marketing
3 1 (2.44%) Performance Management
3 1 (2.44%) Information Assurance
3 1 (2.44%) ITIL V2
3 1 (2.44%) Performance Improvement
3 1 (2.44%) Mentoring
3 1 (2.44%) Coaching
3 1 (2.44%) CRM
3 1 (2.44%) Business Intelligence
3 1 (2.44%) Project Management
3 1 (2.44%) Quality Management
Programming Languages
1 1 (2.44%) C
1 1 (2.44%) SQL
1 1 (2.44%) Bash Shell
Qualifications
1 5 (12.20%) MCSE
1 5 (12.20%) Microsoft Certification
2 4 (9.76%) MCSA
2 4 (9.76%) MCITP
3 3 (7.32%) MCTS
4 1 (2.44%) SC Cleared
4 1 (2.44%) Security Cleared
4 1 (2.44%) CCNA
4 1 (2.44%) Cisco Certification
4 1 (2.44%) A+ Certification
4 1 (2.44%) ITIL Certification
4 1 (2.44%) ACCA
4 1 (2.44%) CIMA
Quality Assurance & Compliance
1 12 (29.27%) SLA
System Software
1 33 (80.49%) Active Directory
2 12 (29.27%) VMware Infrastructure
3 1 (2.44%) XenApp
3 1 (2.44%) vSphere
3 1 (2.44%) NFS
Vendors
1 18 (43.90%) Interwoven
2 13 (31.71%) VMware
3 12 (29.27%) Microsoft
4 3 (7.32%) Apple
5 2 (4.88%) SAP
5 2 (4.88%) Cisco
5 2 (4.88%) Citrix
6 1 (2.44%) HP
6 1 (2.44%) ServiceNow
Edinburgh, Midlothian
Resource Management
Salary: £25000 - £35000 per annum + bonus + benefits
Posted: 2 days ago
Helensburgh, Dunbartonshire
Executive Recruitment Services (ERS)
Salary: £25000 - £28000 per annum
Posted: 2 days ago
Glasgow
Capita - ITIN
Salary: £30000 per annum + Benefits
Posted: 3 days ago