The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 139 145 152
Rank change year-on-year
+6 +7
Permanent jobs requiring a 2nd Line Support 15 8 4
As % of all permanent IT jobs located in Scotland 0.470% 0.229% 0.117%
As % of the Job Titles category 0.497% 0.242% 0.124%
Number of salaries quoted 10 8 4
Average salary £35,000 £25,000 £21,000
Average salary % change year-on-year
+40.00% +19.04%
90% offered a salary of more than £24,350 £22,400 £17,550
10% offered a salary of more than £35,100 £34,650 £28,300
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
All Job Titles
Scotland
Permanent IT job ads with a match in the
Job Titles category
3021 3308 3235
As % of all permanent IT jobs located in Scotland 94.67% 94.51% 94.62%
Number of salaries quoted 1807 2408 2435
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £27,000 £25,000 £27,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
UK

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Scotland region as a proportion of the total demand within the Job Titles category.

Scotland 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

Scotland 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Scotland region over the 3 months to 22 May 2013.

Scotland 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Glasgow -13 7 £35,000 +29.62%
Aberdeen +7 5 £33,000 +37.50%
Edinburgh 0 2 £30,000 +30.43%
South Lanarkshire - 1 £24,500 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 12 (50.00%) Microsoft
2 9 (37.50%) MS Excel
3 8 (33.33%) Windows
4 7 (29.17%) Cisco
5 6 (25.00%) Active Directory
6 5 (20.83%) CCIE
6 5 (20.83%) CCSP
6 5 (20.83%) CCNP
6 5 (20.83%) CCIP
6 5 (20.83%) CCNA
6 5 (20.83%) ITIL
6 5 (20.83%) Cisco Certification
6 5 (20.83%) Microsoft Certification
6 5 (20.83%) MPLS
6 5 (20.83%) Unified Communications
7 4 (16.67%) EMC
7 4 (16.67%) MS Office
8 3 (12.50%) MCP
8 3 (12.50%) SQL
8 3 (12.50%) Workflow
8 3 (12.50%) SCCM
8 3 (12.50%) Windows 7
9 2 (8.333%) Degree
9 2 (8.333%) Application Packaging
9 2 (8.333%) Incident Management
9 2 (8.333%) Finance
9 2 (8.333%) Symmetrix
9 2 (8.333%) Service Management
9 2 (8.333%) SAN
9 2 (8.333%) NetApp

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (8.333%) Application Packaging
2 1 (4.167%) .NET
Application Platforms
1 1 (4.167%) MS Exchange
1 1 (4.167%) Lotus Notes
1 1 (4.167%) Exchange Server 2003
Applications
1 9 (37.50%) MS Excel
2 4 (16.67%) MS Office
Communications & Networking
1 5 (20.83%) MPLS
1 5 (20.83%) Unified Communications
2 2 (8.333%) SAN
2 2 (8.333%) VPN
3 1 (4.167%) WAN
3 1 (4.167%) Ethernet
3 1 (4.167%) TCP/IP
3 1 (4.167%) Wireless
Database & Business Intelligence
1 2 (8.333%) SQL Server
1 2 (8.333%) MS Access
2 1 (4.167%) Crystal Reports
2 1 (4.167%) SQL Server Reporting Services
General
1 2 (8.333%) Finance
2 1 (4.167%) Pharmaceutical
2 1 (4.167%) Legal
2 1 (4.167%) French Language
Miscellaneous
1 2 (8.333%) Symmetrix
2 1 (4.167%) Client/Server
2 1 (4.167%) Blackberry
2 1 (4.167%) PDA
2 1 (4.167%) Symmetrix DMX
Operating Systems
1 8 (33.33%) Windows
2 3 (12.50%) Windows 7
3 2 (8.333%) Windows XP
4 1 (4.167%) Windows Server 2008
Processes & Methodologies
1 5 (20.83%) ITIL
2 3 (12.50%) Workflow
3 2 (8.333%) Incident Management
3 2 (8.333%) Service Management
4 1 (4.167%) CRM
4 1 (4.167%) Project Management
4 1 (4.167%) Change Management
4 1 (4.167%) Disaster Recovery
4 1 (4.167%) ITSM
4 1 (4.167%) Asset Management
4 1 (4.167%) Customer Engagement
4 1 (4.167%) Continuous Improvement
4 1 (4.167%) Software Distribution
4 1 (4.167%) Infrastructure Management
Programming Languages
1 3 (12.50%) SQL
2 1 (4.167%) C#
2 1 (4.167%) JavaScript
2 1 (4.167%) PL/SQL
2 1 (4.167%) VBScript
2 1 (4.167%) VB
Qualifications
1 5 (20.83%) CCIE
1 5 (20.83%) CCSP
1 5 (20.83%) CCNP
1 5 (20.83%) CCIP
1 5 (20.83%) CCNA
1 5 (20.83%) Cisco Certification
1 5 (20.83%) Microsoft Certification
2 3 (12.50%) MCP
3 2 (8.333%) Degree
4 1 (4.167%) MCSE
4 1 (4.167%) MCSA
4 1 (4.167%) Citrix Certification
4 1 (4.167%) MCDST
4 1 (4.167%) CCENT
4 1 (4.167%) Security Cleared
4 1 (4.167%) CCAA
Quality Assurance & Compliance
1 2 (8.333%) SLA
2 1 (4.167%) Sarbanes-Oxley
System Software
1 6 (25.00%) Active Directory
2 1 (4.167%) ISA Server
2 1 (4.167%) VMware Infrastructure
2 1 (4.167%) vSphere
2 1 (4.167%) VMware ESXi
Systems Management
1 3 (12.50%) SCCM
2 1 (4.167%) Systems Management Server (SMS)
2 1 (4.167%) SCOM
Vendors
1 12 (50.00%) Microsoft
2 7 (29.17%) Cisco
3 4 (16.67%) EMC
4 2 (8.333%) NetApp
5 1 (4.167%) Dell
5 1 (4.167%) Oracle
5 1 (4.167%) Lotus
5 1 (4.167%) Symantec
5 1 (4.167%) Intel
5 1 (4.167%) Citrix
5 1 (4.167%) Websense
5 1 (4.167%) SurfControl
5 1 (4.167%) VMware
5 1 (4.167%) Brocade
Glasgow, Scotland
To provide Windows XP, MS Office, Lotus Notes and industry specific software support and basic user administration as required in order support the user-base... Microsoft Office 2007...
RSG-PLC
Posted: 16 May 2013
Glasgow, Lanarkshire
To provide Windows XP, MS Office, Lotus Notes and industry specific software support and basic user administration as required in order support the user-base... In-depth knowledge...
Sanderson
Posted: 15 May 2013
Glasgow, Scotland
1st & 2nd line, Support, Windows, AD, XP, SCCM, VMWare, Helpdesk, Office, Laptops, PC's)Large organisation is looking for a Service Desk Analyst to work in their London...
Streamline IT Recruitment
Salary: £22000 - £25500 per annum + Bens
Posted: 22 May 2013
Glasgow, Lanarkshire
1st & 2nd line, Support, Windows, AD, XP, SCCM, VMWare, Helpdesk, Office, Laptops, PC's) Large organisation is looking for a Service Desk Analyst to work in their London...
Streamline Connections
Salary: £22000 - £25500 per annum + Bens
Posted: 21 May 2013