The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Scotland region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 152 144 134
Rank change year-on-year
-8 -10
Permanent jobs requiring a 2nd Line Support 14 16 16
As % of all permanent IT jobs located in Scotland 0.42% 0.51% 0.52%
As % of the Job Titles category 0.44% 0.54% 0.54%
Number of salaries quoted 10 16 14
Average salary £30,000 £25,000 £26,500
Average salary % change year-on-year
+20.00% -5.66%
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Scotland
Permanent IT job ads with a match in the
Job Titles category
3194 2989 2960
As % of all permanent IT jobs located in Scotland 95.94% 94.98% 95.95%
Number of salaries quoted 2026 1915 2069
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £26,744
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Scotland region.

2nd Line Support Salary Trend in Scotland

2nd Line Support
Salary Histogram in Scotland

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Scotland region over the 3 months to 24 October 2014.

2nd Line Support Salary Histogram in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh - 7 £30,000 - 1
Glasgow 0 4 £23,000 -23.33%
Aberdeen +9 2 £19,500 -40.00% 2
Renfrewshire - 1 £27,500 -
2nd Line Support
UK

2nd Line Support
Top 30 Related IT Skills in Scotland

For the 6 months to 24 October 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 32 (76.19%) Windows
2 31 (73.81%) Active Directory
3 28 (66.67%) MS Excel
4 25 (59.52%) ITIL
4 25 (59.52%) Windows 7
5 24 (57.14%) MS Office
6 23 (54.76%) MS PowerPoint
6 23 (54.76%) WorkSite
7 21 (50.00%) Legal
8 20 (47.62%) Law
8 20 (47.62%) Interwoven
9 11 (26.19%) Microsoft
10 10 (23.81%) VMware Infrastructure
10 10 (23.81%) Finance
10 10 (23.81%) VMware
11 8 (19.05%) Windows Server 2003
11 8 (19.05%) SLA
11 8 (19.05%) LAN
11 8 (19.05%) WAN
12 6 (14.29%) Back Office
12 6 (14.29%) Wi-Fi
12 6 (14.29%) MCSE
12 6 (14.29%) MS Exchange
12 6 (14.29%) Microsoft Certification
13 5 (11.90%) MCSA
13 5 (11.90%) Windows XP
13 5 (11.90%) Disaster Recovery
13 5 (11.90%) Windows Server 2008
13 5 (11.90%) Exchange Server 2007
13 5 (11.90%) MCITP

2nd Line Support
Top Related IT Skills in Scotland by Category

For the 6 months to 24 October 2014, IT jobs across the Scotland region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (54.76%) WorkSite
2 6 (14.29%) MS Exchange
3 5 (11.90%) Exchange Server 2007
4 4 (9.52%) Exchange Server 2010
Applications
1 28 (66.67%) MS Excel
2 24 (57.14%) MS Office
3 23 (54.76%) MS PowerPoint
Business Applications
1 1 (2.38%) SAP Oil and Gas
1 1 (2.38%) SAP BPC
Cloud Services
1 1 (2.38%) Microsoft Azure
Communications & Networking
1 8 (19.05%) LAN
1 8 (19.05%) WAN
2 6 (14.29%) Wi-Fi
3 3 (7.14%) VPN
4 2 (4.76%) DNS
4 2 (4.76%) 3G
4 2 (4.76%) Wireless
4 2 (4.76%) ADSL
4 2 (4.76%) Broadband
5 1 (2.38%) Cisco IOS
5 1 (2.38%) LDAP
5 1 (2.38%) DDNS
5 1 (2.38%) Firewall
5 1 (2.38%) SMTP
5 1 (2.38%) DHCP
Database & Business Intelligence
1 1 (2.38%) SAP BW
General
1 21 (50.00%) Legal
2 20 (47.62%) Law
3 10 (23.81%) Finance
4 6 (14.29%) Back Office
5 1 (2.38%) Electronics
5 1 (2.38%) Telecoms
5 1 (2.38%) Manufacturing
5 1 (2.38%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.38%) WAP
Miscellaneous
1 1 (2.38%) Blackberry
1 1 (2.38%) DTV
1 1 (2.38%) iPhone
1 1 (2.38%) iPad
Operating Systems
1 32 (76.19%) Windows
2 25 (59.52%) Windows 7
3 8 (19.05%) Windows Server 2003
4 5 (11.90%) Windows Server 2008
4 5 (11.90%) Windows XP
5 4 (9.52%) Windows Server 2012
6 2 (4.76%) Mac OS X
7 1 (2.38%) UNIX
Processes & Methodologies
1 25 (59.52%) ITIL
2 5 (11.90%) Disaster Recovery
3 3 (7.14%) Content Management
4 1 (2.38%) Problem Management
4 1 (2.38%) Digital Marketing
4 1 (2.38%) Performance Management
4 1 (2.38%) ITIL V2
4 1 (2.38%) Performance Improvement
4 1 (2.38%) Mentoring
4 1 (2.38%) Coaching
4 1 (2.38%) Programme Management
4 1 (2.38%) CRM
4 1 (2.38%) Business Intelligence
4 1 (2.38%) Project Management
Programming Languages
1 1 (2.38%) SQL
1 1 (2.38%) Bash Shell
Qualifications
1 6 (14.29%) MCSE
1 6 (14.29%) Microsoft Certification
2 5 (11.90%) MCSA
2 5 (11.90%) MCITP
3 4 (9.52%) MCTS
4 1 (2.38%) CCNA
4 1 (2.38%) Cisco Certification
4 1 (2.38%) A+ Certification
4 1 (2.38%) ITIL Certification
4 1 (2.38%) ACCA
4 1 (2.38%) CIMA
Quality Assurance & Compliance
1 8 (19.05%) SLA
System Software
1 31 (73.81%) Active Directory
2 10 (23.81%) VMware Infrastructure
Vendors
1 20 (47.62%) Interwoven
2 11 (26.19%) Microsoft
3 10 (23.81%) VMware
4 3 (7.14%) Apple
5 2 (4.76%) SAP
5 2 (4.76%) Cisco
6 1 (2.38%) Citrix
6 1 (2.38%) ServiceNow
Aberdeen, Aberdeenshire
AWD Recruitment
Salary: £22,172 - £30,000 + Benefits
Posted: Yesterday
Aberdeen, Aberdeenshire
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Bonus & Excellent Benefits Package
Posted: 5 days ago