The table below looks at the statistics for the IT Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited IT Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
IT Support
Rank 77 75 84
Rank change year-on-year
-2 +9
Permanent jobs requiring an IT Support 11 6 12
As % of all permanent IT jobs located in Gloucestershire 1.13% 0.76% 1.14%
As % of the Job Titles category 1.17% 0.79% 1.17%
Number of salaries quoted 11 6 10
Average salary £25,000 £23,500 £23,500
Average salary % change year-on-year
+6.38% -
90% offered a salary of more than £21,500 £22,000 £21,150
10% offered a salary of more than £27,500 £28,000 £32,625
UK excluding London average salary £25,000 £23,000 £25,000
% change year-on-year
+8.69% -8.00%
IT Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
938 759 1024
As % of all permanent IT jobs located in Gloucestershire 96.11% 95.71% 97.43%
Number of salaries quoted 824 670 898
Average salary £37,000 £36,500 £35,000
Average salary % change year-on-year
+1.36% +4.28%
90% offered a salary of more than £23,000 £26,000 £21,500
10% offered a salary of more than £50,000 £46,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

IT Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing IT Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in Gloucestershire

IT Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support across the Gloucestershire region.

IT Support Salary Trend in Gloucestershire

IT Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing IT Support within the Gloucestershire region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -5 3 £21,500 -8.51%
Gloucester +5 2 £24,500 +13.95%
Tewkesbury - 1 £28,750 -
IT Support
South West

IT Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 24 October 2014, IT jobs across the Gloucestershire region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title.

1 20 (62.50%) Windows
2 19 (59.38%) Microsoft
3 18 (56.25%) Active Directory
4 14 (43.75%) MS Office
5 12 (37.50%) Windows Server 2008
6 9 (28.13%) Windows 7
6 9 (28.13%) MS Excel
7 8 (25.00%) MS Exchange
7 8 (25.00%) SQL
7 8 (25.00%) VMware
8 7 (21.88%) Firewall
8 7 (21.88%) VPN
9 6 (18.75%) TCP/IP
9 6 (18.75%) Internet
10 5 (15.63%) EPoS
10 5 (15.63%) Citrix
10 5 (15.63%) LAN
10 5 (15.63%) WAN
10 5 (15.63%) Windows XP
10 5 (15.63%) ITIL
10 5 (15.63%) VMware Infrastructure
10 5 (15.63%) Degree
10 5 (15.63%) French Language
11 4 (12.50%) Advertising
11 4 (12.50%) HND
11 4 (12.50%) DHCP
11 4 (12.50%) DNS
12 3 (9.38%) Blackberry
12 3 (9.38%) Finance
12 3 (9.38%) Windows Server 2012

IT Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 24 October 2014, IT jobs across the Gloucestershire region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (25.00%) MS Exchange
2 1 (3.13%) Exchange Server 2007
2 1 (3.13%) Exchange Server 2010
2 1 (3.13%) SharePoint
Applications
1 14 (43.75%) MS Office
2 9 (28.13%) MS Excel
3 1 (3.13%) Spreadsheet
Cloud Services
1 1 (3.13%) SaaS
Communications & Networking
1 7 (21.88%) VPN
1 7 (21.88%) Firewall
2 6 (18.75%) TCP/IP
2 6 (18.75%) Internet
3 5 (15.63%) LAN
3 5 (15.63%) WAN
4 4 (12.50%) DHCP
4 4 (12.50%) DNS
5 2 (6.25%) FTP
5 2 (6.25%) VoIP
6 1 (3.13%) IP Telephony
6 1 (3.13%) Structured Cabling
Database & Business Intelligence
1 2 (6.25%) SQL Server
2 1 (3.13%) Oracle Database
General
1 5 (15.63%) French Language
2 4 (12.50%) Advertising
3 3 (9.38%) Finance
3 3 (9.38%) German Language
3 3 (9.38%) Italian Language
3 3 (9.38%) Spanish Language
4 1 (3.13%) Marketing
Libraries, Frameworks & Software Standards
1 1 (3.13%) .NET
1 1 (3.13%) ASP.NET
Miscellaneous
1 5 (15.63%) EPoS
2 3 (9.38%) Blackberry
3 2 (6.25%) Analytical Skills
4 1 (3.13%) Management Information System
4 1 (3.13%) Mathematics
4 1 (3.13%) Computer Science
Operating Systems
1 20 (62.50%) Windows
2 12 (37.50%) Windows Server 2008
3 9 (28.13%) Windows 7
4 5 (15.63%) Windows XP
5 3 (9.38%) Windows Server 2012
6 2 (6.25%) Windows 8
7 1 (3.13%) Windows Server 2003
7 1 (3.13%) Linux
Processes & Methodologies
1 5 (15.63%) ITIL
2 3 (9.38%) Time Management
3 2 (6.25%) Configuration Management
4 1 (3.13%) Service Management
4 1 (3.13%) Service Delivery
4 1 (3.13%) ITSM
4 1 (3.13%) Information Security
4 1 (3.13%) Software Engineering
4 1 (3.13%) Problem Management
4 1 (3.13%) Change Control
4 1 (3.13%) Software Deployment
4 1 (3.13%) Software Distribution
4 1 (3.13%) People Management
Programming Languages
1 8 (25.00%) SQL
2 1 (3.13%) VB.NET
2 1 (3.13%) C
2 1 (3.13%) C#
2 1 (3.13%) C++
2 1 (3.13%) Java
2 1 (3.13%) PHP
Qualifications
1 5 (15.63%) Degree
2 4 (12.50%) HND
3 2 (6.25%) Microsoft Certification
4 1 (3.13%) MCP
System Software
1 18 (56.25%) Active Directory
2 5 (15.63%) VMware Infrastructure
3 2 (6.25%) Hyper-V
3 2 (6.25%) XenApp
4 1 (3.13%) vSphere
4 1 (3.13%) VMware Workstation
Systems Management
1 1 (3.13%) Norton AntiVirus
1 1 (3.13%) SCCM
Vendors
1 19 (59.38%) Microsoft
2 8 (25.00%) VMware
3 5 (15.63%) Citrix
4 1 (3.13%) Sage
4 1 (3.13%) Symantec
4 1 (3.13%) Oracle
4 1 (3.13%) Cisco