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This section looks at the demand for the Technical Support role in IT jobs within the Gloucestershire region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 July 2008 with a comparison to the same period last year.

LinkTechnical Support
Location
3 months to 24 Jul 2008Same period last year
Rank7550
Rank change on same period last yearDown-25
Matching permanent IT job ads4547
As % of all UK permanent IT job ads sampled0.024 %0.019 %
As % of the category below2.287 %3.111 %
Salaries quoted3144
Average minimum salary£21,661£23,759
Average salary£23,347£24,748
% change on same period last year-5.66 %
Average maximum salary£25,032£25,737
UK excluding London average salary£29,746£28,001
% change on same period last year+6.23 %
Gloucestershire IT Job Market, Job TitlesJob Titles
Gloucestershire
Matching permanent IT job ads19681511
As % of all UK permanent IT job ads sampled1.036 %0.620 %
Salaries quoted17071321
Average minimum salary£33,428£30,359
Average salary£36,206£33,224
% change on same period last year+8.97 %
Average maximum salary£38,985£36,088
UK excluding London average salary£38,194£39,492
% change on same period last year-3.28 %
Technical Support South WestTechnical Support
South West

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Gloucestershire Technical Support Demand Trend

Technical Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Gloucestershire region.

Gloucestershire Technical Support Salary Trend

Technical Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support across the Gloucestershire region over the 3 months to 24 July 2008.

Gloucestershire Technical Support Salary Histogram

Technical Support
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Gloucestershire region over the 3 months to 24 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
GloucesterDown-922£18,940-9.59 %
CheltenhamNew entry-5£37,500-
Technical Support South WestTechnical Support
South West

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 July 2008, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

152 (75.36 %)Windows
229 (42.03 %)C
326 (37.68 %)Internet
425 (36.23 %)Microsoft
523 (33.33 %)MS Excel
523 (33.33 %)Service Management
622 (31.88 %)Telecoms
622 (31.88 %)Windows 2000
622 (31.88 %)Broadband
719 (27.54 %)Linux
818 (26.09 %)MS Office
818 (26.09 %)Degree
916 (23.19 %)Home Office
916 (23.19 %)SQL Server
916 (23.19 %)POP3
916 (23.19 %)SMTP
916 (23.19 %)FTP
916 (23.19 %)DNS
1015 (21.74 %)SQL Server 2000
1015 (21.74 %)HNC
1113 (18.84 %)WebServices
1113 (18.84 %)MS Exchange
1212 (17.39 %)Electric
1212 (17.39 %)Security Cleared
1212 (17.39 %)VB
1212 (17.39 %)Windows Server 2003
1311 (15.94 %)SQL Server 7
1311 (15.94 %)JavaScript
1311 (15.94 %)Delphi
1311 (15.94 %)HTML

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 July 2008, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Gloucestershire IT Job Market, Application DevelopmentApplication Development
113 (18.84 %)WebServices
211 (15.94 %)XML
211 (15.94 %)HTML
Gloucestershire IT Job Market, Application PlatformsApplication Platforms
113 (18.84 %)MS Exchange
26 (8.696 %)Exchange Server 2000
34 (5.797 %)Exchange Server 2003
41 (1.449 %)Exchange Server 2007
41 (1.449 %)IIS
41 (1.449 %)SharePoint
Gloucestershire IT Job Market, ApplicationsApplications
123 (33.33 %)MS Excel
218 (26.09 %)MS Office
36 (8.696 %)MS Visio
Gloucestershire IT Job Market, Communications & NetworkingCommunications & Networking
126 (37.68 %)Internet
222 (31.88 %)Broadband
316 (23.19 %)POP3
316 (23.19 %)SMTP
316 (23.19 %)FTP
316 (23.19 %)DNS
46 (8.696 %)ATM
46 (8.696 %)SDH
55 (7.246 %)UMTS
55 (7.246 %)NGN
55 (7.246 %)3G
63 (4.348 %)TCP/IP
71 (1.449 %)WLAN
71 (1.449 %)LAN
71 (1.449 %)Firewall
71 (1.449 %)Wireless
71 (1.449 %)Cisco IPT
Gloucestershire IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
116 (23.19 %)SQL Server
215 (21.74 %)SQL Server 2000
311 (15.94 %)Crystal Reports
311 (15.94 %)SQL Server 7
41 (1.449 %)MySQL
Gloucestershire IT Job Market, Development ApplicationsDevelopment Applications
111 (15.94 %)Visual Studio
Gloucestershire IT Job Market, GeneralGeneral
122 (31.88 %)Telecoms
216 (23.19 %)Home Office
312 (17.39 %)Electric
411 (15.94 %)Back Office
55 (7.246 %)Government
61 (1.449 %)Health
61 (1.449 %)Insurance
61 (1.449 %)Pensions
Gloucestershire IT Job Market, MiscellaneousMiscellaneous
14 (5.797 %)PKI
21 (1.449 %)Client/Server
Gloucestershire IT Job Market, Operating SystemsOperating Systems
152 (75.36 %)Windows
222 (31.88 %)Windows 2000
319 (27.54 %)Linux
412 (17.39 %)Windows Server 2003
511 (15.94 %)UNIX
65 (7.246 %)Solaris
73 (4.348 %)Windows XP
81 (1.449 %)Windows Vista
Gloucestershire IT Job Market, Processes & MethodologiesProcesses & Methodologies
123 (33.33 %)Service Management
212 (17.39 %)Security Cleared
39 (13.04 %)ITIL
48 (11.59 %)Problem Management
56 (8.696 %)Network Planning
65 (7.246 %)Project Management
74 (5.797 %)DV Cleared
81 (1.449 %)Web Development
81 (1.449 %)UML
81 (1.449 %)OOA/OOD
81 (1.449 %)OO
Gloucestershire IT Job Market, Programming LanguagesProgramming Languages
129 (42.03 %)C
212 (17.39 %)VB
311 (15.94 %)JavaScript
311 (15.94 %)Delphi
45 (7.246 %)SQL
51 (1.449 %)Ada
51 (1.449 %)Java
51 (1.449 %)C++
Gloucestershire IT Job Market, QualificationsQualifications
118 (26.09 %)Degree
215 (21.74 %)HNC
32 (2.899 %)Cisco Certification
41 (1.449 %)CCVP
41 (1.449 %)HND
41 (1.449 %)CCNP
41 (1.449 %)CCNA
Gloucestershire IT Job Market, System SoftwareSystem Software
17 (10.14 %)VMware ESX
17 (10.14 %)VMware Infrastructure
21 (1.449 %)Active Directory
21 (1.449 %)VMware Server
Gloucestershire IT Job Market, VendorsVendors
125 (36.23 %)Microsoft
28 (11.59 %)VMware
37 (10.14 %)Altiris
37 (10.14 %)HP
37 (10.14 %)Cisco
46 (8.696 %)BT
52 (2.899 %)Symantec
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