The first table below looks at the demand for the Technical Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Gloucestershire region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 83 97 81
Rank change year-on-year
+14 -16
Permanent jobs requiring a Technical Support 8 5 6
As % of all permanent IT jobs located in Gloucestershire 0.916% 0.411% 0.548%
As % of the Job Titles category 0.950% 0.426% 0.579%
Number of salaries quoted 8 5 6
Average salary £42,000 £29,500 £35,000
Average salary % change year-on-year
+42.37% -15.71%
90% offered a salary of more than £22,500 £23,400 £27,500
10% offered a salary of more than £45,000 £40,900 £39,250
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
842 1174 1036
As % of all permanent IT jobs located in Gloucestershire 96.45% 96.47% 94.61%
Number of salaries quoted 750 999 898
Average salary £35,000 £37,500 £35,000
Average salary % change year-on-year
-6.66% +7.14%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £46,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
South West

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Gloucestershire Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Gloucestershire region.

Gloucestershire Technical Support Salary Trend

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support across the Gloucestershire region over the 3 months to 20 May 2013.

Gloucestershire Technical Support Salary Histogram

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Gloucestershire region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Gloucester - 6 £42,000 -
Tewkesbury - 2 £22,500 -
Technical Support
South West

Technical Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 17 (73.91%) Firewall
2 16 (69.57%) Squid
2 16 (69.57%) Load Balancing
2 16 (69.57%) LDAP
2 16 (69.57%) SMTP
2 16 (69.57%) DNS
2 16 (69.57%) Cisco
2 16 (69.57%) Microsoft
2 16 (69.57%) HTTP
2 16 (69.57%) Juniper
2 16 (69.57%) Internet
2 16 (69.57%) ISA Server
3 14 (60.87%) SaaS
4 10 (43.48%) Bash shell
4 10 (43.48%) Shell Script
4 10 (43.48%) MS Exchange
4 10 (43.48%) Perl
4 10 (43.48%) UNIX
4 10 (43.48%) Linux
4 10 (43.48%) Python
4 10 (43.48%) qmail
4 10 (43.48%) Postfix
4 10 (43.48%) Sendmail
5 7 (30.43%) Windows
5 7 (30.43%) Active Directory
6 6 (26.09%) Cisco Certification
6 6 (26.09%) Microsoft Certification
6 6 (26.09%) SAN
6 6 (26.09%) NetApp
6 6 (26.09%) CCNA

Technical Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (43.48%) MS Exchange
Applications
1 1 (4.348%) MS Office
Communications & Networking
1 17 (73.91%) Firewall
2 16 (69.57%) Internet
2 16 (69.57%) DNS
2 16 (69.57%) LDAP
2 16 (69.57%) SMTP
2 16 (69.57%) HTTP
3 6 (26.09%) SNMP
3 6 (26.09%) TCP/IP
3 6 (26.09%) SAN
4 1 (4.348%) FTP
Database & Business Intelligence
1 2 (8.696%) SQL Server
1 2 (8.696%) SQL Server Reporting Services
General
1 2 (8.696%) Finance
2 1 (4.348%) Telecoms
Miscellaneous
1 14 (60.87%) SaaS
2 6 (26.09%) Clustering
3 2 (8.696%) Mathematics
3 2 (8.696%) Computer Science
4 1 (4.348%) Wiki
Operating Systems
1 10 (43.48%) UNIX
1 10 (43.48%) Linux
2 7 (30.43%) Windows
3 1 (4.348%) Android
3 1 (4.348%) Mac OS
Processes & Methodologies
1 16 (69.57%) Load Balancing
2 5 (21.74%) ITIL
3 3 (13.04%) CRM
3 3 (13.04%) Service Delivery
3 3 (13.04%) Change Management
3 3 (13.04%) Customer Engagement
3 3 (13.04%) Incident Management
4 2 (8.696%) Software Engineering
Programming Languages
1 10 (43.48%) Perl
1 10 (43.48%) Python
1 10 (43.48%) Shell Script
1 10 (43.48%) Bash shell
Qualifications
1 6 (26.09%) MCSA
1 6 (26.09%) CCNA
1 6 (26.09%) Cisco Certification
1 6 (26.09%) Microsoft Certification
System Software
1 16 (69.57%) ISA Server
1 16 (69.57%) Squid
2 10 (43.48%) qmail
2 10 (43.48%) Postfix
2 10 (43.48%) Sendmail
3 7 (30.43%) Active Directory
Systems Management
1 6 (26.09%) Zenoss
Vendors
1 16 (69.57%) Cisco
1 16 (69.57%) Microsoft
1 16 (69.57%) Juniper
2 6 (26.09%) NetApp
3 1 (4.348%) Twitter
3 1 (4.348%) Adobe