The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Gloucestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 89 82 75
Rank change year-on-year
-7 -7
Permanent jobs requiring a Technical Support 14 7 16
As % of all permanent IT jobs located in Gloucestershire 1.18% 0.75% 1.76%
As % of the Job Titles category 1.21% 0.79% 1.79%
Number of salaries quoted 11 6 16
Average salary £30,000 £32,500 £42,000
Average salary % change year-on-year
-7.69% -22.61%
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Gloucestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Gloucestershire
Permanent IT job ads with a match in the
Job Titles category
1156 883 892
As % of all permanent IT jobs located in Gloucestershire 97.14% 94.74% 98.02%
Number of salaries quoted 978 764 776
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £52,500 £48,000 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Gloucestershire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Gloucestershire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Gloucestershire

Technical Support
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Gloucestershire region.

Technical Support Salary Trend in Gloucestershire

Technical Support
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Gloucestershire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham -3 8 £30,750 +43.02%
Tewkesbury - 5 £30,000 -
Technical Support
South West

Technical Support
Top 30 Related IT Skills in Gloucestershire

For the 6 months to 19 December 2014, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 13 (72.22%) Windows
2 10 (55.56%) Windows Server 2003
2 10 (55.56%) Finance
3 9 (50.00%) Java
4 6 (33.33%) Windows Server 2008
4 6 (33.33%) Windows 2000 Server
4 6 (33.33%) ITIL
4 6 (33.33%) Configuration Management
4 6 (33.33%) Technical Architecture
4 6 (33.33%) Data Protection
4 6 (33.33%) Client/Server
5 5 (27.78%) Microsoft
5 5 (27.78%) DHCP
5 5 (27.78%) DNS
5 5 (27.78%) Active Directory
6 4 (22.22%) Windows 7
6 4 (22.22%) Windows XP
6 4 (22.22%) Analytical Skills
7 3 (16.67%) XML
8 2 (11.11%) .NET Framework
8 2 (11.11%) MS Exchange
8 2 (11.11%) VPN
8 2 (11.11%) .NET
8 2 (11.11%) VMware Workstation
8 2 (11.11%) VMware Infrastructure
8 2 (11.11%) Norton AntiVirus
8 2 (11.11%) Firewall
8 2 (11.11%) ITIL Certification
8 2 (11.11%) SQL
8 2 (11.11%) VoIP

Technical Support
Top Related IT Skills in Gloucestershire by Category

For the 6 months to 19 December 2014, IT jobs across the Gloucestershire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.11%) MS Exchange
Applications
1 1 (5.56%) MS Excel
Communications & Networking
1 5 (27.78%) DHCP
1 5 (27.78%) DNS
2 2 (11.11%) Firewall
2 2 (11.11%) VoIP
2 2 (11.11%) VPN
3 1 (5.56%) TCP/IP
General
1 10 (55.56%) Finance
2 2 (11.11%) Aerospace
Libraries, Frameworks & Software Standards
1 3 (16.67%) XML
2 2 (11.11%) .NET Framework
2 2 (11.11%) .NET
Miscellaneous
1 6 (33.33%) Client/Server
2 4 (22.22%) Analytical Skills
3 1 (5.56%) Mathematics
Operating Systems
1 13 (72.22%) Windows
2 10 (55.56%) Windows Server 2003
3 6 (33.33%) Windows Server 2008
3 6 (33.33%) Windows 2000 Server
4 4 (22.22%) Windows 7
4 4 (22.22%) Windows XP
5 2 (11.11%) Linux
Processes & Methodologies
1 6 (33.33%) ITIL
1 6 (33.33%) Configuration Management
1 6 (33.33%) Technical Architecture
1 6 (33.33%) Data Protection
Programming Languages
1 9 (50.00%) Java
2 2 (11.11%) SQL
Qualifications
1 2 (11.11%) ITIL Certification
Quality Assurance & Compliance
1 1 (5.56%) SLA
System Software
1 5 (27.78%) Active Directory
2 2 (11.11%) VMware Workstation
2 2 (11.11%) VMware Infrastructure
Systems Management
1 2 (11.11%) Norton AntiVirus
Vendors
1 5 (27.78%) Microsoft
2 2 (11.11%) Symantec
2 2 (11.11%) VMware
2 2 (11.11%) Cisco
3 1 (5.56%) SAP