The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 159 186 162
Rank change year-on-year
+27 -24
Permanent jobs requiring a Technical Support 68 22 56
As % of all permanent IT jobs located in the South West 1.10% 0.43% 0.99%
As % of the Job Titles category 1.16% 0.46% 1.03%
Number of salaries quoted 58 21 55
Average salary £27,000 £34,500 £25,500
Average salary % change year-on-year
-21.73% +35.29%
90% offered a salary of more than £22,500 £27,250 £20,000
10% offered a salary of more than £40,600 £37,500 £40,000
UK excluding London average salary £30,000 £30,750 £30,000
% change year-on-year
-2.43% +2.50%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5864 4812 5444
As % of all permanent IT jobs located in the South West 95.07% 95.02% 96.29%
Number of salaries quoted 4854 4143 4828
Average salary £37,000 £35,000 £36,000
Average salary % change year-on-year
+5.71% -2.77%
90% offered a salary of more than £23,500 £24,000 £23,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 29 August 2014.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +10 20 £27,500 -12.69% 1
Wiltshire +2 17 £26,500 -23.18% 3
Somerset - 16 £27,000 -
Dorset -4 5 - - 1
Cornwall - 5 £25,000 - 1
Gloucestershire -3 4 £33,750 -4.25%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 29 August 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 81 (62.79%) Windows
2 57 (44.19%) SQL
3 46 (35.66%) Active Directory
4 36 (27.91%) SQL Server
5 34 (26.36%) Microsoft
6 33 (25.58%) MS Exchange
7 31 (24.03%) VMware
8 30 (23.26%) Windows Server 2008
9 26 (20.16%) Windows Server 2012
9 26 (20.16%) Degree
10 25 (19.38%) ITIL
10 25 (19.38%) TCP/IP
11 24 (18.60%) MS Office
12 23 (17.83%) Firewall
13 22 (17.05%) MS Excel
13 22 (17.05%) Windows Server 2003
14 21 (16.28%) Java
15 19 (14.73%) XML
16 18 (13.95%) LAN
16 18 (13.95%) WAN
16 18 (13.95%) Linux
17 17 (13.18%) VMware Infrastructure
18 15 (11.63%) Finance
18 15 (11.63%) Client/Server
19 14 (10.85%) Oracle
19 14 (10.85%) Mathematics
20 13 (10.08%) SLA
20 13 (10.08%) Exchange Server 2010
21 12 (9.30%) MySQL
22 11 (8.53%) Disaster Recovery

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 29 August 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (25.58%) MS Exchange
2 13 (10.08%) Exchange Server 2010
3 7 (5.43%) IBM Notes
4 6 (4.65%) Exchange Server 2007
5 5 (3.88%) IIS
5 5 (3.88%) Exchange Server 2013
6 3 (2.33%) Oracle Workflow
7 2 (1.55%) Lync
8 1 (0.78%) WebSphere
8 1 (0.78%) Zimbra
8 1 (0.78%) WebLogic
8 1 (0.78%) Apache
8 1 (0.78%) SharePoint
Applications
1 24 (18.60%) MS Office
2 22 (17.05%) MS Excel
3 4 (3.10%) AutoCAD
4 2 (1.55%) MS PowerPoint
5 1 (0.78%) PowerPivot
Business Applications
1 6 (4.65%) Oracle EBS
2 4 (3.10%) Teamcenter
2 4 (3.10%) Oracle EBS R12
3 3 (2.33%) Oracle ERP
3 3 (2.33%) Oracle Applications
4 2 (1.55%) Oracle Financials
4 2 (1.55%) Dynamics AX
4 2 (1.55%) Remedy ITSM
4 2 (1.55%) HiPortfolio
5 1 (0.78%) Oracle iProcurement
5 1 (0.78%) Oracle Payables
5 1 (0.78%) Oracle Cash Management
5 1 (0.78%) Oracle Assets
5 1 (0.78%) Oracle Internet Expenses
5 1 (0.78%) Oracle General Ledger
5 1 (0.78%) ResourceLink
5 1 (0.78%) Agresso
Cloud Services
1 5 (3.88%) SaaS
2 3 (2.33%) Office 365
Communications & Networking
1 25 (19.38%) TCP/IP
2 23 (17.83%) Firewall
3 18 (13.95%) LAN
3 18 (13.95%) WAN
4 10 (7.75%) VPN
4 10 (7.75%) Internet
5 9 (6.98%) DNS
6 8 (6.20%) SAN
6 8 (6.20%) LDAP
7 6 (4.65%) PBX
7 6 (4.65%) DHCP
7 6 (4.65%) Asterisk PBX
8 5 (3.88%) HTTP
8 5 (3.88%) SMTP
8 5 (3.88%) ADSL
8 5 (3.88%) Wireless
9 4 (3.10%) Softphone
9 4 (3.10%) VoIP
9 4 (3.10%) Wireshark
9 4 (3.10%) Structured Cabling
Database & Business Intelligence
1 36 (27.91%) SQL Server
2 12 (9.30%) MySQL
3 5 (3.88%) Oracle Reports
4 4 (3.10%) SQL Server 2005
4 4 (3.10%) Relational Database
4 4 (3.10%) Oracle Database
5 3 (2.33%) Oracle BI Publisher
5 3 (2.33%) Oracle BI EE
5 3 (2.33%) Oracle Database 10g
6 2 (1.55%) Oracle Database 11g
6 2 (1.55%) MS Access
6 2 (1.55%) DB2
6 2 (1.55%) Crystal Reports
6 2 (1.55%) SQL Server 2008
6 2 (1.55%) SQL Server 2012
7 1 (0.78%) Oracle Discoverer
7 1 (0.78%) PostgreSQL
7 1 (0.78%) SQL Server Reporting Services
Development Applications
1 4 (3.10%) Oracle Forms
2 2 (1.55%) Visual Studio
2 2 (1.55%) VSS/SourceSafe
2 2 (1.55%) Team Foundation Server
3 1 (0.78%) Jenkins
3 1 (0.78%) Subversion
3 1 (0.78%) Maven
General
1 15 (11.63%) Finance
2 3 (2.33%) Advertising
2 3 (2.33%) Telecoms
3 2 (1.55%) Billing
3 2 (1.55%) French Language
3 2 (1.55%) German Language
3 2 (1.55%) Italian Language
3 2 (1.55%) Spanish Language
3 2 (1.55%) Military
3 2 (1.55%) Banking
3 2 (1.55%) Aerospace
3 2 (1.55%) Manufacturing
3 2 (1.55%) Electronics
4 1 (0.78%) Back Office
4 1 (0.78%) Retail
4 1 (0.78%) General Ledger
Libraries, Frameworks & Software Standards
1 19 (14.73%) XML
2 9 (6.98%) Web Services
3 8 (6.20%) HTML
4 7 (5.43%) CSS
5 6 (4.65%) J2EE
6 5 (3.88%) Spring
6 5 (3.88%) HTML5
7 3 (2.33%) Oracle Fusion
7 3 (2.33%) Middleware
8 2 (1.55%) LAMP
8 2 (1.55%) XHTML
8 2 (1.55%) ASP.NET MVC
8 2 (1.55%) Classic ASP
8 2 (1.55%) ASP.NET
8 2 (1.55%) .NET
8 2 (1.55%) SOAP
8 2 (1.55%) REST
8 2 (1.55%) jQuery
9 1 (0.78%) JSP
9 1 (0.78%) Java EE
Miscellaneous
1 15 (11.63%) Client/Server
2 14 (10.85%) Mathematics
3 6 (4.65%) IVR
4 4 (3.10%) Computer Science
5 3 (2.33%) Management Information System
6 2 (1.55%) Web 2.0
6 2 (1.55%) GIS
7 1 (0.78%) Wiki
7 1 (0.78%) Enterprise Software
Operating Systems
1 81 (62.79%) Windows
2 30 (23.26%) Windows Server 2008
3 26 (20.16%) Windows Server 2012
4 22 (17.05%) Windows Server 2003
5 18 (13.95%) Linux
6 7 (5.43%) UNIX
7 6 (4.65%) Windows 7
8 5 (3.88%) Windows 8
8 5 (3.88%) Windows Vista
8 5 (3.88%) Windows XP
9 3 (2.33%) Mac OS X
10 2 (1.55%) AIX
10 2 (1.55%) Ubuntu
10 2 (1.55%) Red Hat Enterprise Linux
11 1 (0.78%) Mac OS
11 1 (0.78%) Debian
11 1 (0.78%) Solaris
Processes & Methodologies
1 25 (19.38%) ITIL
2 11 (8.53%) Disaster Recovery
3 7 (5.43%) Project Management
4 6 (4.65%) Time Management
5 5 (3.88%) CRM
6 4 (3.10%) PRINCE2
6 4 (3.10%) ERP
6 4 (3.10%) Business Intelligence
6 4 (3.10%) CAD
6 4 (3.10%) Service Delivery
6 4 (3.10%) Data Security
6 4 (3.10%) Logistics
6 4 (3.10%) User Acceptance Testing
7 3 (2.33%) OpenUP
7 3 (2.33%) Capacity Planning
7 3 (2.33%) Technical Analysis
7 3 (2.33%) Kalman Filter
7 3 (2.33%) Workflow
7 3 (2.33%) Agile Software Development
7 3 (2.33%) BPEL
Programming Languages
1 57 (44.19%) SQL
2 21 (16.28%) Java
3 9 (6.98%) JavaScript
4 8 (6.20%) PL/SQL
5 6 (4.65%) C#
6 4 (3.10%) Bash Shell
7 3 (2.33%) Shell Script
8 2 (1.55%) C
8 2 (1.55%) Perl
8 2 (1.55%) T-SQL
8 2 (1.55%) VB
9 1 (0.78%) Python
9 1 (0.78%) PHP
9 1 (0.78%) PowerShell
Qualifications
1 26 (20.16%) Degree
2 11 (8.53%) Security Cleared
3 9 (6.98%) Microsoft Certification
4 8 (6.20%) SC Cleared
5 7 (5.43%) MCP
6 6 (4.65%) MCSA
6 6 (4.65%) A+ Certification
7 5 (3.88%) CCNA
7 5 (3.88%) Cisco Certification
7 5 (3.88%) Network+ Certification
7 5 (3.88%) MCITP
8 3 (2.33%) MCTS
9 2 (1.55%) HND
9 2 (1.55%) MCSE
9 2 (1.55%) ITIL Foundation Certificate
10 1 (0.78%) CCNP
10 1 (0.78%) ITIL Certification
10 1 (0.78%) CCENT
10 1 (0.78%) BC Cleared
10 1 (0.78%) MCSM
Quality Assurance & Compliance
1 13 (10.08%) SLA
2 2 (1.55%) QA
System Software
1 46 (35.66%) Active Directory
2 17 (13.18%) VMware Infrastructure
3 4 (3.10%) Hyper-V
4 3 (2.33%) Terminal Services
5 1 (0.78%) ISA Server
5 1 (0.78%) Samba
5 1 (0.78%) Squid
5 1 (0.78%) qmail
5 1 (0.78%) Postfix
5 1 (0.78%) Sendmail
5 1 (0.78%) XenApp
5 1 (0.78%) vSphere
5 1 (0.78%) NFS
Systems Management
1 7 (5.43%) SCCM
2 4 (3.10%) MOM
2 4 (3.10%) Systems Management Server (SMS)
3 2 (1.55%) WMI
4 1 (0.78%) Check_MK
4 1 (0.78%) Nagios
4 1 (0.78%) Backup Exec
Vendors
1 34 (26.36%) Microsoft
2 31 (24.03%) VMware
3 14 (10.85%) Oracle
4 8 (6.20%) Lotus
5 5 (3.88%) Cisco
6 4 (3.10%) IBM
6 4 (3.10%) Red Hat
6 4 (3.10%) Siemens
6 4 (3.10%) Autodesk
7 3 (2.33%) Remedy
7 3 (2.33%) Apple
7 3 (2.33%) Citrix
7 3 (2.33%) SAP
7 3 (2.33%) Siebel
8 2 (1.55%) Juniper
8 2 (1.55%) ServiceNow
9 1 (0.78%) Scalix
9 1 (0.78%) Zend
9 1 (0.78%) ZyXEL
9 1 (0.78%) Ceridian
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