The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support
Rank 203 163 194
Rank change year-on-year
-40 +31
Permanent jobs requiring a Technical Support 48 67 22
As % of all permanent IT jobs located in the South West 0.80% 1.10% 0.43%
As % of the Job Titles category 0.83% 1.16% 0.46%
Number of salaries quoted 39 57 21
Average salary £26,500 £27,000 £34,500
Average salary % change year-on-year
-1.85% -21.73%
90% offered a salary of more than £22,400 £22,500 £27,250
10% offered a salary of more than £47,500 £40,800 £37,500
UK excluding London average salary £28,000 £30,000 £31,000
% change year-on-year
-6.66% -3.22%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5751 5796 4821
As % of all permanent IT jobs located in the South West 96.17% 95.27% 95.18%
Number of salaries quoted 4841 4792 4152
Average salary £38,000 £37,000 £35,000
Average salary % change year-on-year
+2.70% +5.71%
90% offered a salary of more than £24,000 £23,916 £24,000
10% offered a salary of more than £55,648 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 28 August 2015.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire -1 19 £35,000 +3.70% 1
Bristol -21 17 £26,000 -5.45% 3
Wiltshire -8 10 £40,000 +50.94% 1
Dorset 0 1 £25,000 -
Devon - 1 £16,750 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 28 August 2015, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 54 (53.47%) Windows
2 32 (31.68%) Microsoft
3 30 (29.70%) SQL
4 26 (25.74%) Windows Server 2003
4 26 (25.74%) Windows Server 2008
5 23 (22.77%) XML
6 21 (20.79%) Finance
7 20 (19.80%) Linux
8 19 (18.81%) SLA
8 19 (18.81%) Active Directory
9 18 (17.82%) VMware
10 17 (16.83%) VMware Infrastructure
11 16 (15.84%) SAN
12 15 (14.85%) SQL Server
13 13 (12.87%) Windows 2000 Server
14 12 (11.88%) Oracle
15 11 (10.89%) Java
15 11 (10.89%) MS Exchange
15 11 (10.89%) Service Delivery
16 10 (9.90%) Windows 7
16 10 (9.90%) Telecoms
16 10 (9.90%) MS Excel
16 10 (9.90%) MS Office
17 9 (8.91%) Visual Studio
17 9 (8.91%) .NET
17 9 (8.91%) Firewall
17 9 (8.91%) Windows XP
18 8 (7.92%) SQL Server 2008
18 8 (7.92%) SQL Server 2005
18 8 (7.92%) AS400

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 28 August 2015, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (10.89%) MS Exchange
2 4 (3.96%) IIS
2 4 (3.96%) Exchange Server 2007
2 4 (3.96%) Exchange Server 2010
3 3 (2.97%) JBoss
4 2 (1.98%) WebLogic
4 2 (1.98%) Tomcat
4 2 (1.98%) WebSphere
4 2 (1.98%) Joomla!
5 1 (0.99%) Exchange Server 2000
5 1 (0.99%) Exchange Server 2003
5 1 (0.99%) Apache
5 1 (0.99%) Exchange Server 2013
5 1 (0.99%) GlassFish
5 1 (0.99%) Lync
Applications
1 10 (9.90%) MS Office
1 10 (9.90%) MS Excel
2 1 (0.99%) MS PowerPoint
Business Applications
1 2 (1.98%) ResourceLink
2 1 (0.99%) SAP Oil and Gas
Communications & Networking
1 16 (15.84%) SAN
2 9 (8.91%) Firewall
3 8 (7.92%) IPsec
3 8 (7.92%) TCP/IP
3 8 (7.92%) VPN
4 6 (5.94%) DNS
4 6 (5.94%) NAS
5 5 (4.95%) LTE
5 5 (4.95%) SS7
5 5 (4.95%) PSTN
5 5 (4.95%) SSL
5 5 (4.95%) Internet
5 5 (4.95%) 3G
5 5 (4.95%) GPRS
5 5 (4.95%) GSM
6 4 (3.96%) VoIP
7 3 (2.97%) X.500
7 3 (2.97%) Wireless
7 3 (2.97%) DHCP
7 3 (2.97%) Ethernet
Database & Business Intelligence
1 15 (14.85%) SQL Server
2 8 (7.92%) SQL Server 2005
2 8 (7.92%) SQL Server 2008
3 6 (5.94%) Relational Database
4 5 (4.95%) Oracle Database
4 5 (4.95%) RDBMS
5 3 (2.97%) Ingres
6 2 (1.98%) BusinessObjects
6 2 (1.98%) MS Access
7 1 (0.99%) SQL Server Reporting Services
7 1 (0.99%) SQL Server Integration Services
Development Applications
1 9 (8.91%) Visual Studio
2 2 (1.98%) Oracle Forms
2 2 (1.98%) Subversion
2 2 (1.98%) Maven
2 2 (1.98%) Jenkins
3 1 (0.99%) PROIV
General
1 21 (20.79%) Finance
2 10 (9.90%) Telecoms
3 5 (4.95%) Manufacturing
4 2 (1.98%) Retail
4 2 (1.98%) Marketing
5 1 (0.99%) Electronics
Libraries, Frameworks & Software Standards
1 23 (22.77%) XML
2 9 (8.91%) .NET
3 5 (4.95%) Web Services
4 3 (2.97%) HTML
5 2 (1.98%) Spring
5 2 (1.98%) Ajax
5 2 (1.98%) J2EE
5 2 (1.98%) JSP
5 2 (1.98%) Struts
6 1 (0.99%) CSS
Miscellaneous
1 8 (7.92%) AS400
2 5 (4.95%) LPAR
3 3 (2.97%) Statistics
3 3 (2.97%) Device Driver
3 3 (2.97%) Blackberry
3 3 (2.97%) Analytical Skills
3 3 (2.97%) iSeries
4 2 (1.98%) Data Centre
5 1 (0.99%) DTV
5 1 (0.99%) Management Information System
5 1 (0.99%) Replication
5 1 (0.99%) Computer Science
5 1 (0.99%) Video Conferencing
5 1 (0.99%) EqualLogic
Operating Systems
1 54 (53.47%) Windows
2 26 (25.74%) Windows Server 2003
2 26 (25.74%) Windows Server 2008
3 20 (19.80%) Linux
4 13 (12.87%) Windows 2000 Server
5 10 (9.90%) Windows 7
6 9 (8.91%) Windows XP
7 6 (5.94%) Red Hat Enterprise Linux
8 5 (4.95%) Windows Server 2012
8 5 (4.95%) CentOS
9 4 (3.96%) UNIX
10 3 (2.97%) Android
10 3 (2.97%) Apple iOS
11 2 (1.98%) Windows Vista
12 1 (0.99%) Windows 2000
12 1 (0.99%) Mac OS
Processes & Methodologies
1 11 (10.89%) Service Delivery
2 7 (6.93%) ITIL
3 6 (5.94%) Service Management
4 5 (4.95%) CRM
5 4 (3.96%) CAD
5 4 (3.96%) Project Management
5 4 (3.96%) Agile Software Development
5 4 (3.96%) Incident Management
5 4 (3.96%) Data Protection
6 3 (2.97%) High Availability
6 3 (2.97%) Software Engineering
7 2 (1.98%) Software Testing
7 2 (1.98%) Identity Management
7 2 (1.98%) ERP
7 2 (1.98%) PRINCE2
7 2 (1.98%) Software Deployment
7 2 (1.98%) Mentoring
7 2 (1.98%) Coaching
7 2 (1.98%) Release Management
7 2 (1.98%) Time Management
Programming Languages
1 30 (29.70%) SQL
2 11 (10.89%) Java
3 3 (2.97%) PowerShell
4 2 (1.98%) Delphi
4 2 (1.98%) JavaScript
4 2 (1.98%) PHP
4 2 (1.98%) VBA
4 2 (1.98%) Pascal
5 1 (0.99%) T-SQL
5 1 (0.99%) VBScript
5 1 (0.99%) PL/SQL
Qualifications
1 5 (4.95%) SC Cleared
1 5 (4.95%) Security Cleared
2 4 (3.96%) Degree
2 4 (3.96%) HNC
2 4 (3.96%) Microsoft Certification
3 3 (2.97%) CCNA
3 3 (2.97%) MCP
3 3 (2.97%) Cisco Certification
4 2 (1.98%) CCENT
4 2 (1.98%) MCSE
4 2 (1.98%) MCSA
4 2 (1.98%) VMware Certified Professional (VCP)
4 2 (1.98%) MCTS
5 1 (0.99%) MCITP
5 1 (0.99%) Citrix Certification
Quality Assurance & Compliance
1 19 (18.81%) SLA
2 2 (1.98%) PCI DSS
3 1 (0.99%) QA
System Software
1 19 (18.81%) Active Directory
2 17 (16.83%) VMware Infrastructure
3 6 (5.94%) vSphere
4 5 (4.95%) vCloud
4 5 (4.95%) VMware ESX
5 4 (3.96%) Hyper-V
6 2 (1.98%) XenApp
7 1 (0.99%) XenDesktop
Systems Management
1 2 (1.98%) Norton AntiVirus
1 2 (1.98%) NetBackup
1 2 (1.98%) Backup Exec
2 1 (0.99%) WSUS
2 1 (0.99%) SCCM
2 1 (0.99%) Zenoss
2 1 (0.99%) WhatsUp Gold
2 1 (0.99%) McAfee ePO
2 1 (0.99%) Cisco CUCM
Vendors
1 32 (31.68%) Microsoft
2 18 (17.82%) VMware
3 12 (11.88%) Oracle
4 6 (5.94%) Dell
5 5 (4.95%) EMC
5 5 (4.95%) Citrix
5 5 (4.95%) HP
6 4 (3.96%) Cisco
7 3 (2.97%) Apple
7 3 (2.97%) Symantec
8 2 (1.98%) BancTec
8 2 (1.98%) Compuware
8 2 (1.98%) IBM
9 1 (0.99%) Sybase
9 1 (0.99%) SAP
9 1 (0.99%) Avaya
9 1 (0.99%) NetApp
9 1 (0.99%) Red Hat
9 1 (0.99%) McAfee
9 1 (0.99%) Sophos
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