Technical Support Jobs in the South West

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 24 May 2013.

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location (Click each for more statistics)	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Wiltshire	+16	19	£42,500	+26.86%
Gloucestershire	+10	9	£42,000	+44.82%
Dorset	-	5	£29,000	-
Bristol	-15	4	£25,500	+15.90%
Cornwall	+6	1	£37,500	+78.57%
Devon	+3	1	£16,000	-
Somerset	-3	1	£25,000	-9.09%
Technical Support England

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 56 (49.56%) Windows 2 41 (36.28%) Cisco 3 34 (30.09%) Microsoft 4 31 (27.43%) TCP/IP 5 25 (22.12%) Business Intelligence 5 25 (22.12%) MS Excel 5 25 (22.12%) SQL 5 25 (22.12%) Firewall 6 23 (20.35%) Finance 7 22 (19.47%) Oracle 7 22 (19.47%) ITIL 7 22 (19.47%) MS Exchange 7 22 (19.47%) Active Directory 8 21 (18.58%) Internet 8 21 (18.58%) Oracle EBS

8 21 (18.58%) Oracle EBS R12 9 20 (17.70%) Oracle BI EE 9 20 (17.70%) Informatica 9 20 (17.70%) CRM 9 20 (17.70%) DNS 10 19 (16.81%) Siebel 10 19 (16.81%) ISDN 10 19 (16.81%) X.21 10 19 (16.81%) Business Continuity 10 19 (16.81%) IP Telephony 10 19 (16.81%) Riverbed 11 18 (15.93%) Juniper 11 18 (15.93%) SMTP 11 18 (15.93%) HTTP 11 18 (15.93%) Linux

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development 1 8 (7.080%) Oracle Fusion 1 8 (7.080%) J2EE 1 8 (7.080%) Middleware 2 5 (4.425%) XSLT 3 2 (1.770%) .NET 3 2 (1.770%) HTML 4 1 (0.885%) ASP.NET 4 1 (0.885%) CSS 4 1 (0.885%) SOAP 4 1 (0.885%) XML 4 1 (0.885%) ODBC 4 1 (0.885%) LAMP	Application Platforms 1 22 (19.47%) MS Exchange 2 14 (12.39%) Oracle Workflow 3 13 (11.50%) ESB 4 9 (7.965%) Exchange Server 2007 5 5 (4.425%) Lotus Notes 5 5 (4.425%) Exchange Server 2010 6 4 (3.540%) Exchange Server 2000 6 4 (3.540%) Exchange Server 2003 7 3 (2.655%) Lotus Domino 8 1 (0.885%) ColdFusion 8 1 (0.885%) IIS
Applications 1 25 (22.12%) MS Excel 2 5 (4.425%) MS Office	Business Applications 1 21 (18.58%) Oracle EBS 1 21 (18.58%) Oracle EBS R12 2 11 (9.735%) Oracle ERP 3 9 (7.965%) Oracle Applications 4 7 (6.195%) Oracle 11i 5 3 (2.655%) Dynamics NAV 5 3 (2.655%) Dynamics CRM 6 2 (1.770%) SAP HCM 6 2 (1.770%) SAP HR 7 1 (0.885%) Dynamics AX 7 1 (0.885%) Summit
Communications & Networking 1 31 (27.43%) TCP/IP 2 25 (22.12%) Firewall 3 21 (18.58%) Internet 4 20 (17.70%) DNS 5 19 (16.81%) ISDN 5 19 (16.81%) X.21 5 19 (16.81%) IP Telephony 6 18 (15.93%) SMTP 6 18 (15.93%) HTTP 7 14 (12.39%) LDAP 7 14 (12.39%) SAN 8 7 (6.195%) VPN 9 6 (5.310%) WAN 9 6 (5.310%) DHCP 9 6 (5.310%) VoIP 10 5 (4.425%) FTP 10 5 (4.425%) Wireless 11 4 (3.540%) PABX 11 4 (3.540%) Unified Communications 11 4 (3.540%) Softphone	Database & Business Intelligence 1 20 (17.70%) Oracle BI EE 2 13 (11.50%) Oracle Reports 3 11 (9.735%) Oracle 10g 3 11 (9.735%) Oracle 11g 4 8 (7.080%) TOAD 4 8 (7.080%) Oracle Discoverer 5 7 (6.195%) SQL Server 6 6 (5.310%) Oracle 8/8i 7 2 (1.770%) SQL Server Reporting Services 7 2 (1.770%) RDBMS 8 1 (0.885%) SQL Server 2000 8 1 (0.885%) Ingres 8 1 (0.885%) Data Warehouse 8 1 (0.885%) MySQL 8 1 (0.885%) SQL Server 2005
Development Applications 1 13 (11.50%) JDeveloper 2 8 (7.080%) Oracle Forms	General 1 23 (20.35%) Finance 2 8 (7.080%) Telecoms 2 8 (7.080%) Marketing 3 4 (3.540%) Banking 3 4 (3.540%) Retail 3 4 (3.540%) Electronics 4 3 (2.655%) Advertising 5 2 (1.770%) Manufacturing 6 1 (0.885%) Arabic Language 6 1 (0.885%) Swahili Language 6 1 (0.885%) Local Government
Miscellaneous 1 12 (10.62%) SaaS 2 4 (3.540%) Clustering 3 3 (2.655%) Computer Science 4 2 (1.770%) Mathematics 4 2 (1.770%) Client/Server 4 2 (1.770%) Blackberry 5 1 (0.885%) CMDB 5 1 (0.885%) Wiki 5 1 (0.885%) IVR 5 1 (0.885%) Open Source	Operating Systems 1 56 (49.56%) Windows 2 18 (15.93%) Linux 3 14 (12.39%) Windows Server 2008 4 13 (11.50%) Windows Server 2003 5 12 (10.62%) UNIX 6 10 (8.850%) Windows XP 7 9 (7.965%) Windows 7 8 2 (1.770%) Windows Vista 8 2 (1.770%) Windows 2000 Server 9 1 (0.885%) Solaris 9 1 (0.885%) Mac OS 9 1 (0.885%) Android 9 1 (0.885%) Windows 8 9 1 (0.885%) Windows Server 2012
Processes & Methodologies 1 25 (22.12%) Business Intelligence 2 22 (19.47%) ITIL 3 20 (17.70%) CRM 4 19 (16.81%) Business Continuity 5 15 (13.27%) ERP 6 14 (12.39%) Workflow 6 14 (12.39%) BPEL 6 14 (12.39%) Load Balancing 7 13 (11.50%) SOA 8 8 (7.080%) Migration 8 8 (7.080%) Data Migration 8 8 (7.080%) User Acceptance Testing 9 7 (6.195%) Change Management 9 7 (6.195%) Data Security 10 6 (5.310%) PRINCE 11 5 (4.425%) ETL 11 5 (4.425%) Time Management 12 4 (3.540%) Capacity Management 12 4 (3.540%) Incident Management 12 4 (3.540%) E-Commerce	Programming Languages 1 25 (22.12%) SQL 2 16 (14.16%) Shell Script 3 13 (11.50%) PL/SQL 4 10 (8.850%) Python 4 10 (8.850%) Perl 4 10 (8.850%) Bash shell 5 9 (7.965%) Java 6 5 (4.425%) XQuery 7 2 (1.770%) PHP 7 2 (1.770%) C# 8 1 (0.885%) X++
Qualifications 1 11 (9.735%) Microsoft Certification 2 9 (7.965%) MCITP 3 8 (7.080%) Cisco Certification 4 7 (6.195%) CCNA 5 6 (5.310%) Degree 6 5 (4.425%) ITIL Certification 6 5 (4.425%) MCSE 6 5 (4.425%) MCSA 6 5 (4.425%) VMware Certified Professional (VCP) 7 4 (3.540%) VERITAS Certified Professional (VCP) 7 4 (3.540%) CCA 7 4 (3.540%) Citrix Certification 8 2 (1.770%) MCP 8 2 (1.770%) CCNP 9 1 (0.885%) Sun Certification 9 1 (0.885%) SCSA 9 1 (0.885%) Six Sigma Green Belt	Quality Assurance & Compliance 1 6 (5.310%) QA 1 6 (5.310%) SLA 2 1 (0.885%) GCP
System Software 1 22 (19.47%) Active Directory 2 14 (12.39%) ISA Server 2 14 (12.39%) Squid 3 10 (8.850%) qmail 3 10 (8.850%) Postfix 3 10 (8.850%) Sendmail 3 10 (8.850%) XenApp 4 6 (5.310%) VMware Infrastructure 5 5 (4.425%) vSphere 6 4 (3.540%) Citrix Presentation Server 7 1 (0.885%) VMware ESX	Systems Management 1 5 (4.425%) Tivoli 2 4 (3.540%) Zenoss 2 4 (3.540%) SCCM 2 4 (3.540%) SCOM 3 2 (1.770%) Backup Exec 4 1 (0.885%) Norton AntiVirus 4 1 (0.885%) Tivoli Storage Manager 4 1 (0.885%) Systems Management Server (SMS) 4 1 (0.885%) ARCserve 4 1 (0.885%) MIMEsweeper 4 1 (0.885%) WSUS 4 1 (0.885%) Cisco UCCE
Vendors 1 41 (36.28%) Cisco 2 34 (30.09%) Microsoft 3 22 (19.47%) Oracle 4 20 (17.70%) Informatica 5 19 (16.81%) Siebel 5 19 (16.81%) Riverbed 6 18 (15.93%) Juniper 7 16 (14.16%) Twitter 8 15 (13.27%) VMware 9 14 (12.39%) Citrix 10 5 (4.425%) Lotus 10 5 (4.425%) IBM 10 5 (4.425%) HP 10 5 (4.425%) McAfee 11 4 (3.540%) Syncsort 11 4 (3.540%) EMC 11 4 (3.540%) NetApp 11 4 (3.540%) Veritas 11 4 (3.540%) CheckPoint 12 2 (1.770%) SAP