The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 180 164 167
Rank change year-on-year
-16 +3
Permanent jobs requiring a Technical Support 70 74 58
As % of all permanent IT jobs located in the South West 1.10% 1.25% 1.02%
As % of the Job Titles category 1.15% 1.31% 1.05%
Number of salaries quoted 63 70 58
Average salary £25,000 £27,500 £27,500
Average salary % change year-on-year
-9.09% -
90% offered a salary of more than £21,000 £21,950 £20,000
10% offered a salary of more than £32,900 £43,000 £42,000
UK excluding London average salary £30,000 £31,750 £30,000
% change year-on-year
-5.51% +5.83%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6086 5641 5512
As % of all permanent IT jobs located in the South West 95.84% 95.24% 96.52%
Number of salaries quoted 5096 4818 4904
Average salary £37,500 £36,000 £35,500
Average salary % change year-on-year
+4.16% +1.40%
90% offered a salary of more than £23,750 £22,500 £22,614
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 17 December 2014.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 19 £27,500 -19.11% 1
Gloucestershire -9 15 £30,000 -7.69%
Somerset +6 12 £21,250 -18.26% 1
Bristol -17 11 £25,000 -
Cornwall - 5 £22,500 -
Dorset -17 4 £21,500 -46.25%
Devon -8 3 £29,250 +62.50%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 17 December 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 101 (71.13%) Windows
2 46 (32.39%) SQL
2 46 (32.39%) Windows Server 2008
3 40 (28.17%) MS Exchange
3 40 (28.17%) Active Directory
4 39 (27.46%) Windows Server 2003
5 38 (26.76%) Firewall
6 35 (24.65%) SQL Server
7 31 (21.83%) TCP/IP
7 31 (21.83%) Windows Server 2012
8 30 (21.13%) Degree
9 29 (20.42%) Microsoft
10 28 (19.72%) MS Excel
10 28 (19.72%) VMware
11 27 (19.01%) Java
12 25 (17.61%) ITIL
13 23 (16.20%) HTML
13 23 (16.20%) LAN
13 23 (16.20%) WAN
14 21 (14.79%) Linux
14 21 (14.79%) Microsoft Certification
15 20 (14.08%) Oracle
15 20 (14.08%) MS Office
16 19 (13.38%) MySQL
16 19 (13.38%) Client/Server
16 19 (13.38%) Windows Vista
16 19 (13.38%) VMware Infrastructure
17 18 (12.68%) Finance
18 16 (11.27%) IIS
18 16 (11.27%) XML

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 17 December 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (28.17%) MS Exchange
2 16 (11.27%) IIS
2 16 (11.27%) Exchange Server 2010
3 13 (9.15%) Exchange Server 2007
3 13 (9.15%) Exchange Server 2013
4 3 (2.11%) SharePoint
4 3 (2.11%) JBoss
4 3 (2.11%) Lotus Domino
4 3 (2.11%) Tomcat
4 3 (2.11%) Apache
5 2 (1.41%) IBM Notes
6 1 (0.70%) Lync
6 1 (0.70%) Oracle Workflow
6 1 (0.70%) WebLogic
Applications
1 28 (19.72%) MS Excel
2 20 (14.08%) MS Office
3 7 (4.93%) MS PowerPoint
4 6 (4.23%) Photoshop
4 6 (4.23%) Acrobat
4 6 (4.23%) Adobe Illustrator
4 6 (4.23%) InDesign
5 1 (0.70%) MS Visio
Business Applications
1 3 (2.11%) Oracle EBS
2 2 (1.41%) ResourceLink
2 2 (1.41%) Oracle ERP
2 2 (1.41%) Oracle EBS R12
3 1 (0.70%) Oracle Payables
3 1 (0.70%) Oracle Cash Management
3 1 (0.70%) Oracle Assets
3 1 (0.70%) Oracle Internet Expenses
3 1 (0.70%) Summit
3 1 (0.70%) Oracle iProcurement
3 1 (0.70%) Oracle General Ledger
3 1 (0.70%) Agresso
3 1 (0.70%) Oracle Financials
Cloud Services
1 5 (3.52%) SaaS
2 1 (0.70%) Office 365
Communications & Networking
1 38 (26.76%) Firewall
2 31 (21.83%) TCP/IP
3 23 (16.20%) LAN
3 23 (16.20%) WAN
4 13 (9.15%) ADSL
4 13 (9.15%) VPN
5 12 (8.45%) DHCP
5 12 (8.45%) DNS
5 12 (8.45%) PBX
5 12 (8.45%) Asterisk PBX
6 8 (5.63%) VoIP
6 8 (5.63%) Softphone
7 7 (4.93%) HTTP
7 7 (4.93%) SMTP
8 6 (4.23%) Intranet
9 5 (3.52%) Wireshark
9 5 (3.52%) LDAP
10 4 (2.82%) Broadband
10 4 (2.82%) FTP
11 2 (1.41%) Internet
Database & Business Intelligence
1 35 (24.65%) SQL Server
2 19 (13.38%) MySQL
3 5 (3.52%) Relational Database
4 3 (2.11%) Oracle Database
4 3 (2.11%) SQL Server 2005
5 2 (1.41%) DB2
5 2 (1.41%) Oracle Reports
5 2 (1.41%) MS Access
5 2 (1.41%) Oracle Database 10g
5 2 (1.41%) Oracle BI EE
6 1 (0.70%) Oracle Database 11g
6 1 (0.70%) Oracle Discoverer
Development Applications
1 6 (4.23%) Dreamweaver
2 2 (1.41%) Visual Studio
2 2 (1.41%) VSS/SourceSafe
2 2 (1.41%) Team Foundation Server
3 1 (0.70%) Jenkins
3 1 (0.70%) NetBeans
3 1 (0.70%) Subversion
3 1 (0.70%) Maven
3 1 (0.70%) JDeveloper
3 1 (0.70%) InstallShield
3 1 (0.70%) Eclipse
3 1 (0.70%) Oracle Forms
General
1 18 (12.68%) Finance
2 6 (4.23%) Marketing
3 4 (2.82%) Mandarin Language
4 2 (1.41%) Retail
4 2 (1.41%) Aerospace
4 2 (1.41%) Advertising
5 1 (0.70%) Legal
5 1 (0.70%) Telecoms
5 1 (0.70%) General Ledger
5 1 (0.70%) Banking
5 1 (0.70%) French Language
5 1 (0.70%) German Language
Libraries, Frameworks & Software Standards
1 23 (16.20%) HTML
2 16 (11.27%) XML
3 11 (7.75%) CSS
3 11 (7.75%) HTML5
4 9 (6.34%) .NET
5 6 (4.23%) J2EE
5 6 (4.23%) ASP.NET
5 6 (4.23%) ASP.NET MVC
6 5 (3.52%) Spring
7 4 (2.82%) ASP.NET MVC 4
8 3 (2.11%) Web Services
9 2 (1.41%) JSP
9 2 (1.41%) SOAP
9 2 (1.41%) Classic ASP
9 2 (1.41%) XHTML
9 2 (1.41%) .NET Framework
9 2 (1.41%) jQuery
9 2 (1.41%) REST
10 1 (0.70%) LAMP
10 1 (0.70%) Oracle Fusion
Miscellaneous
1 19 (13.38%) Client/Server
2 11 (7.75%) Analytical Skills
3 10 (7.04%) Mathematics
4 8 (5.63%) IVR
5 6 (4.23%) Graphic Design
6 5 (3.52%) Computer Science
7 3 (2.11%) Replication
8 2 (1.41%) Web 2.0
8 2 (1.41%) Statistics
9 1 (0.70%) GIS
9 1 (0.70%) Fat Client
9 1 (0.70%) Blackberry
9 1 (0.70%) Thin Client
Operating Systems
1 101 (71.13%) Windows
2 46 (32.39%) Windows Server 2008
3 39 (27.46%) Windows Server 2003
4 31 (21.83%) Windows Server 2012
5 21 (14.79%) Linux
6 19 (13.38%) Windows Vista
7 13 (9.15%) Windows XP
8 7 (4.93%) UNIX
9 6 (4.23%) Windows 7
9 6 (4.23%) Windows 2000 Server
10 3 (2.11%) Windows 8
11 2 (1.41%) AIX
11 2 (1.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (17.61%) ITIL
2 11 (7.75%) Disaster Recovery
3 9 (6.34%) CRM
4 7 (4.93%) Service Management
5 6 (4.23%) Configuration Management
5 6 (4.23%) Data Protection
5 6 (4.23%) Email Marketing
5 6 (4.23%) Technical Architecture
5 6 (4.23%) MVC
5 6 (4.23%) Risk Management
5 6 (4.23%) Change Control
6 5 (3.52%) Line Management
6 5 (3.52%) Migration
6 5 (3.52%) Project Management
7 4 (2.82%) Data Analysis
7 4 (2.82%) Software Engineering
8 3 (2.11%) User Acceptance Testing
8 3 (2.11%) PRINCE2
9 2 (1.41%) OOD
9 2 (1.41%) ERP
Programming Languages
1 46 (32.39%) SQL
2 27 (19.01%) Java
3 14 (9.86%) JavaScript
4 12 (8.45%) C#
5 6 (4.23%) PL/SQL
6 3 (2.11%) PowerShell
6 3 (2.11%) Shell Script
6 3 (2.11%) VB
7 2 (1.41%) T-SQL
7 2 (1.41%) Bash Shell
8 1 (0.70%) XQuery
8 1 (0.70%) PHP
8 1 (0.70%) C++
8 1 (0.70%) C
8 1 (0.70%) VB.NET
Qualifications
1 30 (21.13%) Degree
2 21 (14.79%) Microsoft Certification
3 13 (9.15%) Network+ Certification
3 13 (9.15%) MCSA
3 13 (9.15%) A+ Certification
4 3 (2.11%) SC Cleared
4 3 (2.11%) Security Cleared
4 3 (2.11%) ITIL Certification
5 2 (1.41%) MCP
5 2 (1.41%) MCSE
5 2 (1.41%) MCITP
6 1 (0.70%) CCNA
6 1 (0.70%) Cisco Certification
Quality Assurance & Compliance
1 16 (11.27%) SLA
2 1 (0.70%) ISO 14001
2 1 (0.70%) ISO 9001
System Software
1 40 (28.17%) Active Directory
2 19 (13.38%) VMware Infrastructure
3 3 (2.11%) Hyper-V
4 2 (1.41%) XenApp
4 2 (1.41%) VMware ESX
4 2 (1.41%) VMware Workstation
5 1 (0.70%) vSphere
Systems Management
1 6 (4.23%) SCCM
2 5 (3.52%) MOM
2 5 (3.52%) Systems Management Server (SMS)
3 2 (1.41%) Norton AntiVirus
4 1 (0.70%) Backup Exec
Vendors
1 29 (20.42%) Microsoft
2 28 (19.72%) VMware
3 20 (14.08%) Oracle
4 7 (4.93%) IBM
5 6 (4.23%) Adobe
6 3 (2.11%) Citrix
6 3 (2.11%) Red Hat
6 3 (2.11%) SAP
7 2 (1.41%) Siebel
7 2 (1.41%) Symantec
7 2 (1.41%) Apple
7 2 (1.41%) Lotus
7 2 (1.41%) Informatica
7 2 (1.41%) Cisco
8 1 (0.70%) Ceridian
8 1 (0.70%) Pegasus
8 1 (0.70%) Sage
8 1 (0.70%) McAfee
8 1 (0.70%) Business Objects
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £28000 - £32000 per annum + ben
Posted: Yesterday
Bath
Eden Lea
Salary: £15,000 - £20,000 per year
Posted: 9 days ago