The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 197 183 160
Rank change year-on-year
-14 -23
Permanent jobs requiring a Technical Support 43 35 64
As % of all permanent IT jobs located in the South West 0.72% 0.66% 1.18%
As % of the Job Titles category 0.75% 0.70% 1.23%
Number of salaries quoted 38 33 55
Average salary £32,500 £28,000 £30,500
Average salary % change year-on-year
+16.07% -8.19%
90% offered a salary of more than £22,500 £19,500 £24,000
10% offered a salary of more than £42,500 £42,500 £45,000
UK excluding London average salary £30,000 £28,000 £30,500
% change year-on-year
+7.14% -8.19%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5762 5035 5224
As % of all permanent IT jobs located in the South West 96.16% 95.34% 96.58%
Number of salaries quoted 4817 4303 4604
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £24,000 £23,000 £24,000
10% offered a salary of more than £57,100 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 27 March 2015.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -3 17 £32,500 +11.11% 1
Wiltshire +7 10 £25,250 -0.98% 3
Somerset +7 9 £42,500 +6.25% 3
Dorset - 3 £40,000 - 2
Gloucestershire -3 2 £33,750 +73.07% 3
Devon -2 1 £22,500 -2.17%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 27 March 2015, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 62 (58.49%) Windows
2 34 (32.08%) Microsoft
3 33 (31.13%) SQL
4 27 (25.47%) MS Excel
4 27 (25.47%) Windows Server 2008
5 26 (24.53%) Active Directory
6 25 (23.58%) ITIL
7 24 (22.64%) Firewall
8 23 (21.70%) Windows Server 2003
8 23 (21.70%) Oracle
8 23 (21.70%) MS Exchange
9 22 (20.75%) HTML
9 22 (20.75%) Java
10 20 (18.87%) SQL Server
11 18 (16.98%) Microsoft Certification
11 18 (16.98%) VMware
11 18 (16.98%) Degree
12 17 (16.04%) Service Management
13 16 (15.09%) MS Office
14 15 (14.15%) Linux
14 15 (14.15%) Service Delivery
14 15 (14.15%) VPN
15 14 (13.21%) TCP/IP
15 14 (13.21%) Windows XP
16 13 (12.26%) IIS
16 13 (12.26%) Finance
17 12 (11.32%) MySQL
18 11 (10.38%) XML
18 11 (10.38%) JavaScript
18 11 (10.38%) Windows Vista

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 27 March 2015, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (21.70%) MS Exchange
2 13 (12.26%) IIS
3 9 (8.49%) JBoss
4 8 (7.55%) Tomcat
5 6 (5.66%) WebLogic
6 5 (4.72%) WebSphere
6 5 (4.72%) Joomla!
6 5 (4.72%) Exchange Server 2007
6 5 (4.72%) Exchange Server 2010
6 5 (4.72%) Exchange Server 2013
7 4 (3.77%) Apache
8 3 (2.83%) Lotus Domino
9 2 (1.89%) IBM Notes
9 2 (1.89%) SharePoint
10 1 (0.94%) Oracle Workflow
10 1 (0.94%) Exchange Server 2003
10 1 (0.94%) GlassFish
Applications
1 27 (25.47%) MS Excel
2 16 (15.09%) MS Office
3 7 (6.60%) MS PowerPoint
4 6 (5.66%) Acrobat
4 6 (5.66%) Adobe Illustrator
4 6 (5.66%) InDesign
4 6 (5.66%) Photoshop
5 1 (0.94%) MS Visio
Business Applications
1 3 (2.83%) ResourceLink
2 2 (1.89%) Oracle EBS
2 2 (1.89%) Oracle ERP
3 1 (0.94%) Summit
3 1 (0.94%) Sage 1000
3 1 (0.94%) Oracle EBS R12
Cloud Services
1 4 (3.77%) SaaS
2 2 (1.89%) Office 365
2 2 (1.89%) IaaS
Communications & Networking
1 24 (22.64%) Firewall
2 15 (14.15%) VPN
3 14 (13.21%) TCP/IP
4 9 (8.49%) LAN
4 9 (8.49%) WAN
5 6 (5.66%) VoIP
5 6 (5.66%) Intranet
6 5 (4.72%) Internet
7 4 (3.77%) DHCP
7 4 (3.77%) PBX
7 4 (3.77%) ADSL
7 4 (3.77%) Asterisk PBX
7 4 (3.77%) DNS
7 4 (3.77%) Softphone
8 3 (2.83%) MPLS
9 2 (1.89%) FTP
9 2 (1.89%) HTTP
9 2 (1.89%) LDAP
9 2 (1.89%) SMTP
9 2 (1.89%) Wireshark
Database & Business Intelligence
1 20 (18.87%) SQL Server
2 12 (11.32%) MySQL
3 5 (4.72%) MS Access
4 2 (1.89%) SQL Server 2005
4 2 (1.89%) Relational Database
4 2 (1.89%) Oracle BI EE
5 1 (0.94%) SQL Server 2008
5 1 (0.94%) Oracle Database
5 1 (0.94%) Oracle Database 11g
5 1 (0.94%) Oracle Reports
Development Applications
1 6 (5.66%) Dreamweaver
1 6 (5.66%) Oracle Forms
1 6 (5.66%) Subversion
1 6 (5.66%) Maven
1 6 (5.66%) Jenkins
2 1 (0.94%) PROIV
2 1 (0.94%) Eclipse
2 1 (0.94%) JDeveloper
2 1 (0.94%) InstallShield
2 1 (0.94%) NetBeans
General
1 13 (12.26%) Finance
2 6 (5.66%) Marketing
3 4 (3.77%) Mandarin Language
3 4 (3.77%) Telecoms
4 2 (1.89%) German Language
4 2 (1.89%) Aerospace
5 1 (0.94%) Advertising
5 1 (0.94%) Banking
5 1 (0.94%) Retail
5 1 (0.94%) French Language
Libraries, Frameworks & Software Standards
1 22 (20.75%) HTML
2 11 (10.38%) XML
3 7 (6.60%) JSP
3 7 (6.60%) J2EE
4 6 (5.66%) .NET
4 6 (5.66%) HTML5
5 5 (4.72%) Ajax
6 4 (3.77%) ASP.NET MVC
6 4 (3.77%) ASP.NET MVC 4
6 4 (3.77%) ASP.NET
6 4 (3.77%) CSS
7 3 (2.83%) Struts
7 3 (2.83%) Spring
8 2 (1.89%) Web Services
9 1 (0.94%) XSLT
9 1 (0.94%) Middleware
9 1 (0.94%) .NET Framework
9 1 (0.94%) Oracle Fusion
Miscellaneous
1 8 (7.55%) Client/Server
2 7 (6.60%) Statistics
3 6 (5.66%) Graphic Design
3 6 (5.66%) Analytical Skills
4 3 (2.83%) Computer Science
4 3 (2.83%) Replication
5 2 (1.89%) Clustering
6 1 (0.94%) Management Information System
6 1 (0.94%) Video Conferencing
6 1 (0.94%) Mathematics
Operating Systems
1 62 (58.49%) Windows
2 27 (25.47%) Windows Server 2008
3 23 (21.70%) Windows Server 2003
4 15 (14.15%) Linux
5 14 (13.21%) Windows XP
6 11 (10.38%) Windows Vista
7 10 (9.43%) UNIX
8 9 (8.49%) Windows Server 2012
9 6 (5.66%) Windows 2000 Server
10 4 (3.77%) Windows 7
10 4 (3.77%) Windows 8
11 1 (0.94%) Windows 2000
Processes & Methodologies
1 25 (23.58%) ITIL
2 17 (16.04%) Service Management
3 15 (14.15%) Service Delivery
4 9 (8.49%) CRM
5 8 (7.55%) Technical Architecture
6 7 (6.60%) Configuration Management
7 6 (5.66%) Risk Management
7 6 (5.66%) Release Management
7 6 (5.66%) Email Marketing
7 6 (5.66%) Data Protection
7 6 (5.66%) Change Control
8 5 (4.72%) Software Engineering
8 5 (4.72%) Project Management
9 4 (3.77%) Disaster Recovery
9 4 (3.77%) ERP
9 4 (3.77%) PRINCE2
9 4 (3.77%) MVC
9 4 (3.77%) Data Analysis
9 4 (3.77%) Migration
9 4 (3.77%) Incident Management
Programming Languages
1 33 (31.13%) SQL
2 22 (20.75%) Java
3 11 (10.38%) JavaScript
4 9 (8.49%) PowerShell
5 7 (6.60%) PHP
5 7 (6.60%) C#
6 5 (4.72%) Delphi
6 5 (4.72%) Pascal
6 5 (4.72%) VBA
7 1 (0.94%) XQuery
7 1 (0.94%) VB
7 1 (0.94%) VB.NET
7 1 (0.94%) Shell Script
7 1 (0.94%) C
7 1 (0.94%) C++
7 1 (0.94%) PL/SQL
Qualifications
1 18 (16.98%) Microsoft Certification
1 18 (16.98%) Degree
2 9 (8.49%) MCSA
3 6 (5.66%) MCSE
4 4 (3.77%) SC Cleared
4 4 (3.77%) Security Cleared
4 4 (3.77%) A+ Certification
4 4 (3.77%) Network+ Certification
5 3 (2.83%) ITIL Certification
5 3 (2.83%) MCP
6 2 (1.89%) CCNA
6 2 (1.89%) Cisco Certification
Quality Assurance & Compliance
1 8 (7.55%) SLA
2 1 (0.94%) ISO 14001
2 1 (0.94%) PCI DSS
2 1 (0.94%) ISO 9001
System Software
1 26 (24.53%) Active Directory
2 10 (9.43%) VMware Infrastructure
3 5 (4.72%) Hyper-V
4 2 (1.89%) XenApp
4 2 (1.89%) VMware ESX
4 2 (1.89%) VMware Workstation
Systems Management
1 3 (2.83%) SCCM
2 2 (1.89%) MOM
2 2 (1.89%) Systems Management Server (SMS)
2 2 (1.89%) Norton AntiVirus
3 1 (0.94%) WSUS
Vendors
1 34 (32.08%) Microsoft
2 23 (21.70%) Oracle
3 18 (16.98%) VMware
4 8 (7.55%) IBM
4 8 (7.55%) Adobe
5 7 (6.60%) Citrix
6 6 (5.66%) Cisco
6 6 (5.66%) Business Objects
7 5 (4.72%) Compuware
7 5 (4.72%) BancTec
8 4 (3.77%) Symantec
9 2 (1.89%) McAfee
9 2 (1.89%) Informatica
9 2 (1.89%) Lotus
9 2 (1.89%) Siebel
10 1 (0.94%) HP
10 1 (0.94%) Red Hat
10 1 (0.94%) Sage
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: Yesterday
Poole, Dorset
Bristow Holland
Salary: £18k - 21.5k per year
Posted: Yesterday
Gloucestershire
set2recruit
Salary: From £30,000 to £45,000 per annum + bonus + benefits
Posted: Yesterday
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum + benefits
Posted: 2 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £50000 - £60000 per annum + Excellent pension & benefits
Posted: 2 days ago
Bath, Somerset, Bristol, Yeovil, Chippenham,...
XIST4 IT LIMITED
Salary: £22-28,000 + Good Bens
Posted: 3 days ago
Gloucester, Gloucestershire
Lorien Resourcing
Posted: 4 days ago
Somerset
Tank Recruitment
Posted: 4 days ago
Gloucestershire
People Source Consulting
Salary: £40000 - £48000 per annum
Posted: 5 days ago
Bristol, Avon
Connectus
Salary: £35000 - £45000 per annum
Posted: 5 days ago
Shepton Mallet, Somerset
Groveland
Salary: Up to £17,000 per annum
Posted: 5 days ago