The statistics below represent IT jobs advertised across the South West region that had Technical Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 August 2016 with a comparison to same period over 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 193 202 175
Rank change year-on-year
+9 -27
Permanent jobs requiring a Technical Support 56 48 67
As % of all permanent IT jobs located in the South West 0.99% 0.82% 1.08%
As % of the Job Titles category 1.03% 0.85% 1.12%
Number of salaries quoted 46 39 57
Median salary £28,000 £26,500 £27,000
Median salary % change year-on-year
+5.66% -1.85%
90% offered a salary of more than £22,000 £22,400 £22,500
10% offered a salary of more than £35,000 £47,500 £40,800
UK excluding London median salary £30,000 £28,000 £30,000
% change year-on-year
+7.14% -6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5458 5666 6004
As % of all permanent IT jobs located in the South West 96.70% 97.20% 97.10%
Number of salaries quoted 4610 4770 4953
Median salary £40,000 £38,000 £37,000
Median salary % change year-on-year
+5.26% +2.70%
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £55,000 £53,500 £57,500
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 29 August 2016.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +13 19 £27,500 +5.76% 2
Wiltshire +19 15 £35,000 -12.50%
Somerset - 14 £27,500 - 1
Dorset +11 5 £35,000 +40.00% 1
Devon +5 2 £24,500 +46.26%
Gloucestershire -27 1 £29,000 -17.14%
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 29 August 2016, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Technical Support in the job title.

1 53 (64.63%) Windows
2 43 (52.44%) Active Directory
3 36 (43.90%) Windows Server
4 33 (40.24%) SQL
5 27 (32.93%) Microsoft
6 22 (26.83%) VMware
7 19 (23.17%) MS Exchange
8 17 (20.73%) DNS
8 17 (20.73%) IIS
8 17 (20.73%) VMware Infrastructure
9 15 (18.29%) MS Excel
10 14 (17.07%) Unix
10 14 (17.07%) MS Office
10 14 (17.07%) Linux
11 13 (15.85%) MCP
12 11 (13.41%) Windows Server 2012
13 10 (12.20%) Analytical Skills
13 10 (12.20%) VMware Certified Professional (VCP)
14 9 (10.98%) Security Cleared
14 9 (10.98%) Wireshark
14 9 (10.98%) Network Management
14 9 (10.98%) SQL Server
14 9 (10.98%) DHCP
14 9 (10.98%) SNMP
15 8 (9.76%) LAN
15 8 (9.76%) Driving Licence
15 8 (9.76%) Windows Server 2008
16 7 (8.54%) Windows 7
16 7 (8.54%) Windows 8
16 7 (8.54%) WAN

Technical Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (23.17%) MS Exchange
2 17 (20.73%) IIS
3 5 (6.10%) Exchange Server 2003
3 5 (6.10%) Exchange Server 2007
4 3 (3.66%) Apache
4 3 (3.66%) Blackberry Enterprise Server
4 3 (3.66%) Exchange Server 2000
4 3 (3.66%) Exchange Server 2013
4 3 (3.66%) SharePoint
4 3 (3.66%) WebLogic
5 2 (2.44%) Alfresco
5 2 (2.44%) Exchange Server 2010
5 2 (2.44%) JBoss
5 2 (2.44%) Joomla!
5 2 (2.44%) Office Communications Server
5 2 (2.44%) SharePoint Server
5 2 (2.44%) WebSphere
6 1 (1.22%) Tomcat
Applications
1 15 (18.29%) MS Excel
2 14 (17.07%) MS Office
3 4 (4.88%) MS Visio
4 1 (1.22%) MS PowerPoint
Business Applications
1 2 (2.44%) Payment Gateway
Cloud Services
1 4 (4.88%) Office 365
2 3 (3.66%) Amazon AWS
2 3 (3.66%) Microsoft Azure
3 2 (2.44%) GitHub
4 1 (1.22%) Dropbox
4 1 (1.22%) SaaS
Communications & Networking
1 17 (20.73%) DNS
2 9 (10.98%) DHCP
2 9 (10.98%) SNMP
2 9 (10.98%) Wireshark
3 8 (9.76%) LAN
4 7 (8.54%) WAN
5 5 (6.10%) Firewall
5 5 (6.10%) VoIP
6 3 (3.66%) TCP/IP
6 3 (3.66%) VLAN
6 3 (3.66%) Wireless
7 1 (1.22%) Network Security
7 1 (1.22%) PBX
Database & Business Intelligence
1 9 (10.98%) SQL Server
2 3 (3.66%) MS Access
3 2 (2.44%) MongoDB
4 1 (1.22%) BusinessObjects
4 1 (1.22%) FileMaker
4 1 (1.22%) Ingres
4 1 (1.22%) Oracle Database
4 1 (1.22%) QlikView
4 1 (1.22%) RDBMS
4 1 (1.22%) Relational Database
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 3 (3.66%) Oracle Forms
1 3 (3.66%) Subversion
2 2 (2.44%) Jenkins
2 2 (2.44%) Maven
3 1 (1.22%) PROIV
3 1 (1.22%) SQL Server Management Studio (SSMS)
General
1 5 (6.10%) Automotive
1 5 (6.10%) Telecoms
2 3 (3.66%) Retail
3 1 (1.22%) Advertising
3 1 (1.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (3.66%) .NET
1 3 (3.66%) HTML
1 3 (3.66%) JSP
2 2 (2.44%) Ajax
2 2 (2.44%) AngularJS
2 2 (2.44%) Backbone.js
2 2 (2.44%) Dojo
2 2 (2.44%) Ember.js
2 2 (2.44%) Hibernate
2 2 (2.44%) JPA
2 2 (2.44%) React
2 2 (2.44%) SOAP
2 2 (2.44%) Spring
2 2 (2.44%) Spring MVC
2 2 (2.44%) Spring Web Flow
2 2 (2.44%) Web Services
2 2 (2.44%) WSDL
2 2 (2.44%) XML
3 1 (1.22%) J2EE
Miscellaneous
1 10 (12.20%) Analytical Skills
2 8 (9.76%) Driving Licence
3 5 (6.10%) Clustering
4 4 (4.88%) Blackberry
5 1 (1.22%) User Experience
5 1 (1.22%) Virtual Team
Operating Systems
1 53 (64.63%) Windows
2 36 (43.90%) Windows Server
3 14 (17.07%) Linux
3 14 (17.07%) Unix
4 11 (13.41%) Windows Server 2012
5 8 (9.76%) Windows Server 2008
6 7 (8.54%) Windows 7
6 7 (8.54%) Windows 8
7 3 (3.66%) VMS
7 3 (3.66%) Windows Server 2003
8 2 (2.44%) Android
8 2 (2.44%) Apple iOS
8 2 (2.44%) Mac OS X
8 2 (2.44%) Mac OS X Server
9 1 (1.22%) AIX
9 1 (1.22%) Solaris
9 1 (1.22%) Windows Vista
9 1 (1.22%) Windows XP
Processes & Methodologies
1 9 (10.98%) Network Management
2 7 (8.54%) Disaster Recovery
3 6 (7.32%) Email Migration
3 6 (7.32%) ITIL
3 6 (7.32%) Migration
3 6 (7.32%) Service Delivery
4 5 (6.10%) CRM
4 5 (6.10%) Logistics
4 5 (6.10%) Virtual Environments
5 4 (4.88%) Change Control
6 3 (3.66%) Change Management
6 3 (3.66%) Project Management
6 3 (3.66%) Web Development
7 2 (2.44%) Case Management
7 2 (2.44%) ERP
7 2 (2.44%) Line Management
7 2 (2.44%) Mobile Development
7 2 (2.44%) MVC
7 2 (2.44%) Open Source
7 2 (2.44%) Release Management
Programming Languages
1 33 (40.24%) SQL
2 6 (7.32%) PowerShell
3 3 (3.66%) Delphi
3 3 (3.66%) Java
3 3 (3.66%) Pascal
3 3 (3.66%) PHP
3 3 (3.66%) VBScript
4 2 (2.44%) JavaScript
4 2 (2.44%) VBA
5 1 (1.22%) C
Qualifications
1 13 (15.85%) MCP
2 10 (12.20%) VMware Certified Professional (VCP)
3 9 (10.98%) Security Cleared
4 6 (7.32%) Microsoft Certification
5 5 (6.10%) CCNA
5 5 (6.10%) Cisco Certification
5 5 (6.10%) SC Cleared
6 4 (4.88%) Degree
7 3 (3.66%) DV Cleared
7 3 (3.66%) MCSE
8 2 (2.44%) HND
8 2 (2.44%) MCITP
9 1 (1.22%) MCTS
9 1 (1.22%) Network+ Certification
9 1 (1.22%) Server+ Certification
Quality Assurance & Compliance
1 7 (8.54%) SLA
2 2 (2.44%) QA
System Software
1 43 (52.44%) Active Directory
2 17 (20.73%) VMware Infrastructure
3 5 (6.10%) Hyper-V
3 5 (6.10%) Virtual Desktop
3 5 (6.10%) VMware ESX
3 5 (6.10%) vSphere
4 3 (3.66%) Citrix Presentation Server
4 3 (3.66%) Microsoft Virtual Server
4 3 (3.66%) Terminal Services
4 3 (3.66%) Virtual Servers
5 2 (2.44%) vCloud
6 1 (1.22%) Virtual Machines
Systems Management
1 3 (3.66%) Backup Exec
1 3 (3.66%) Microsoft Clustering
1 3 (3.66%) NetBackup
1 3 (3.66%) Norton AntiVirus
2 2 (2.44%) Nagios
2 2 (2.44%) SCCM
2 2 (2.44%) SCOM
2 2 (2.44%) Systems Management Server (SMS)
Vendors
1 27 (32.93%) Microsoft
2 22 (26.83%) VMware
3 5 (6.10%) Citrix
3 5 (6.10%) Oracle
4 4 (4.88%) IBM
4 4 (4.88%) NetApp
4 4 (4.88%) Sophos
5 3 (3.66%) arcserve
5 3 (3.66%) Intel Security
5 3 (3.66%) Remedy
5 3 (3.66%) Symantec
6 2 (2.44%) Cisco
6 2 (2.44%) EMC
6 2 (2.44%) Hitachi
6 2 (2.44%) HP
6 2 (2.44%) Veeam
7 1 (1.22%) Apple
7 1 (1.22%) Draytek
7 1 (1.22%) IFS
7 1 (1.22%) Synology
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