The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 160 185 170
Rank change year-on-year
+25 -15
Permanent jobs requiring a Technical Support 74 27 52
As % of all permanent IT jobs located in the South West 1.20% 0.53% 0.91%
As % of the Job Titles category 1.26% 0.56% 0.95%
Number of salaries quoted 63 26 51
Average salary £26,500 £34,500 £22,750
Average salary % change year-on-year
-23.18% +51.64%
90% offered a salary of more than £22,500 £24,875 £20,000
10% offered a salary of more than £37,500 £47,500 £35,000
UK excluding London average salary £30,000 £30,500 £29,000
% change year-on-year
-1.63% +5.17%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5852 4820 5475
As % of all permanent IT jobs located in the South West 95.09% 95.01% 96.22%
Number of salaries quoted 4879 4171 4847
Average salary £36,000 £35,000 £36,000
Average salary % change year-on-year
+2.85% -2.77%
90% offered a salary of more than £23,000 £24,000 £23,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 12 September 2014.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +8 24 £28,038 +24.61% 3
Wiltshire +5 17 £25,750 -25.36% 2
Somerset - 15 £27,000 - 2
Cornwall - 9 £25,000 - 1
Dorset -5 5 - - 2
Gloucestershire -8 4 £33,750 +2.27%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 12 September 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 87 (63.50%) Windows
2 57 (41.61%) SQL
3 45 (32.85%) Active Directory
4 37 (27.01%) SQL Server
5 36 (26.28%) MS Exchange
5 36 (26.28%) Microsoft
6 34 (24.82%) Windows Server 2008
7 31 (22.63%) TCP/IP
8 30 (21.90%) VMware
8 30 (21.90%) Windows Server 2012
9 26 (18.98%) Degree
10 25 (18.25%) Firewall
10 25 (18.25%) Windows Server 2003
10 25 (18.25%) ITIL
11 24 (17.52%) MS Office
12 22 (16.06%) MS Excel
13 21 (15.33%) Java
14 20 (14.60%) LAN
14 20 (14.60%) WAN
15 19 (13.87%) Linux
15 19 (13.87%) VMware Infrastructure
16 18 (13.14%) XML
17 17 (12.41%) Client/Server
18 16 (11.68%) Finance
18 16 (11.68%) Mathematics
19 15 (10.95%) Exchange Server 2010
20 14 (10.22%) Oracle
20 14 (10.22%) SLA
21 13 (9.49%) Disaster Recovery
22 12 (8.76%) Analytical Skills

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 12 September 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (26.28%) MS Exchange
2 15 (10.95%) Exchange Server 2010
3 8 (5.84%) Exchange Server 2007
4 7 (5.11%) Exchange Server 2013
5 6 (4.38%) IBM Notes
6 5 (3.65%) IIS
7 3 (2.19%) Oracle Workflow
7 3 (2.19%) Lync
8 2 (1.46%) SharePoint
9 1 (0.73%) WebLogic
9 1 (0.73%) WebSphere
9 1 (0.73%) Zimbra
Applications
1 24 (17.52%) MS Office
2 22 (16.06%) MS Excel
3 3 (2.19%) AutoCAD
4 2 (1.46%) MS PowerPoint
5 1 (0.73%) PowerPivot
Business Applications
1 6 (4.38%) Oracle EBS
2 4 (2.92%) Oracle EBS R12
3 3 (2.19%) Oracle ERP
3 3 (2.19%) Oracle Applications
3 3 (2.19%) Teamcenter
4 2 (1.46%) Dynamics AX
4 2 (1.46%) Oracle Financials
4 2 (1.46%) Remedy ITSM
4 2 (1.46%) HiPortfolio
5 1 (0.73%) Oracle iProcurement
5 1 (0.73%) Oracle Payables
5 1 (0.73%) Oracle Cash Management
5 1 (0.73%) Oracle Assets
5 1 (0.73%) Oracle Internet Expenses
5 1 (0.73%) Oracle General Ledger
5 1 (0.73%) Agresso
5 1 (0.73%) ResourceLink
Cloud Services
1 5 (3.65%) SaaS
2 4 (2.92%) Office 365
Communications & Networking
1 31 (22.63%) TCP/IP
2 25 (18.25%) Firewall
3 20 (14.60%) LAN
3 20 (14.60%) WAN
4 12 (8.76%) Internet
5 11 (8.03%) DNS
6 10 (7.30%) VPN
7 8 (5.84%) DHCP
7 8 (5.84%) PBX
7 8 (5.84%) LDAP
7 8 (5.84%) Asterisk PBX
8 7 (5.11%) ADSL
8 7 (5.11%) SMTP
8 7 (5.11%) HTTP
9 6 (4.38%) SAN
10 5 (3.65%) Wireless
11 4 (2.92%) Softphone
11 4 (2.92%) Wireshark
11 4 (2.92%) Structured Cabling
11 4 (2.92%) VoIP
Database & Business Intelligence
1 37 (27.01%) SQL Server
2 11 (8.03%) MySQL
3 5 (3.65%) Oracle Reports
4 4 (2.92%) SQL Server 2005
4 4 (2.92%) Relational Database
4 4 (2.92%) Oracle Database
5 3 (2.19%) Oracle BI Publisher
5 3 (2.19%) Oracle BI EE
5 3 (2.19%) Oracle Database 10g
6 2 (1.46%) Oracle Database 11g
6 2 (1.46%) MS Access
6 2 (1.46%) DB2
6 2 (1.46%) Crystal Reports
6 2 (1.46%) SQL Server 2008
6 2 (1.46%) SQL Server 2012
7 1 (0.73%) Oracle Discoverer
7 1 (0.73%) PostgreSQL
7 1 (0.73%) SQL Server Reporting Services
Development Applications
1 4 (2.92%) Oracle Forms
2 2 (1.46%) Visual Studio
2 2 (1.46%) VSS/SourceSafe
2 2 (1.46%) Team Foundation Server
3 1 (0.73%) Jenkins
3 1 (0.73%) Subversion
3 1 (0.73%) Maven
General
1 16 (11.68%) Finance
2 3 (2.19%) Advertising
2 3 (2.19%) Telecoms
3 2 (1.46%) French Language
3 2 (1.46%) German Language
3 2 (1.46%) Italian Language
3 2 (1.46%) Spanish Language
3 2 (1.46%) Military
3 2 (1.46%) Banking
3 2 (1.46%) Aerospace
3 2 (1.46%) Manufacturing
3 2 (1.46%) Electronics
4 1 (0.73%) Back Office
4 1 (0.73%) Retail
4 1 (0.73%) Billing
4 1 (0.73%) General Ledger
Libraries, Frameworks & Software Standards
1 18 (13.14%) XML
2 8 (5.84%) HTML
2 8 (5.84%) Web Services
3 7 (5.11%) CSS
4 6 (4.38%) J2EE
5 5 (3.65%) Spring
5 5 (3.65%) HTML5
6 3 (2.19%) Oracle Fusion
6 3 (2.19%) Middleware
7 2 (1.46%) LAMP
7 2 (1.46%) XHTML
7 2 (1.46%) ASP.NET MVC
7 2 (1.46%) Classic ASP
7 2 (1.46%) ASP.NET
7 2 (1.46%) .NET
7 2 (1.46%) SOAP
7 2 (1.46%) REST
7 2 (1.46%) jQuery
8 1 (0.73%) JSP
8 1 (0.73%) Java EE
Miscellaneous
1 17 (12.41%) Client/Server
2 16 (11.68%) Mathematics
3 12 (8.76%) Analytical Skills
4 8 (5.84%) IVR
5 4 (2.92%) Computer Science
6 3 (2.19%) Management Information System
7 2 (1.46%) Web 2.0
7 2 (1.46%) GIS
8 1 (0.73%) Enterprise Software
Operating Systems
1 87 (63.50%) Windows
2 34 (24.82%) Windows Server 2008
3 30 (21.90%) Windows Server 2012
4 25 (18.25%) Windows Server 2003
5 19 (13.87%) Linux
6 7 (5.11%) UNIX
6 7 (5.11%) Windows Vista
7 6 (4.38%) Windows 7
8 5 (3.65%) Windows 8
9 4 (2.92%) Windows XP
10 3 (2.19%) Mac OS X
11 2 (1.46%) AIX
11 2 (1.46%) Red Hat Enterprise Linux
12 1 (0.73%) Mac OS
12 1 (0.73%) Solaris
12 1 (0.73%) Debian
12 1 (0.73%) Ubuntu
Processes & Methodologies
1 25 (18.25%) ITIL
2 13 (9.49%) Disaster Recovery
3 10 (7.30%) Line Management
4 7 (5.11%) Project Management
5 6 (4.38%) Time Management
6 5 (3.65%) CRM
7 4 (2.92%) ERP
7 4 (2.92%) PRINCE2
7 4 (2.92%) Business Intelligence
7 4 (2.92%) Service Delivery
7 4 (2.92%) Data Security
7 4 (2.92%) Logistics
7 4 (2.92%) User Acceptance Testing
8 3 (2.19%) BPEL
8 3 (2.19%) Workflow
8 3 (2.19%) Agile Software Development
8 3 (2.19%) Service Management
8 3 (2.19%) CAD
8 3 (2.19%) Configuration Management
8 3 (2.19%) OpenUP
Programming Languages
1 57 (41.61%) SQL
2 21 (15.33%) Java
3 9 (6.57%) JavaScript
4 8 (5.84%) PL/SQL
5 6 (4.38%) C#
6 4 (2.92%) Bash Shell
7 3 (2.19%) Shell Script
8 2 (1.46%) C
8 2 (1.46%) Perl
8 2 (1.46%) T-SQL
8 2 (1.46%) VB
9 1 (0.73%) Python
9 1 (0.73%) PHP
9 1 (0.73%) PowerShell
Qualifications
1 26 (18.98%) Degree
2 11 (8.03%) Microsoft Certification
3 10 (7.30%) Security Cleared
4 8 (5.84%) A+ Certification
4 8 (5.84%) MCSA
5 7 (5.11%) MCP
5 7 (5.11%) SC Cleared
5 7 (5.11%) Network+ Certification
6 5 (3.65%) MCITP
7 4 (2.92%) CCNA
7 4 (2.92%) Cisco Certification
8 3 (2.19%) MCTS
9 2 (1.46%) HND
9 2 (1.46%) MCSE
9 2 (1.46%) ITIL Foundation Certificate
10 1 (0.73%) CCNP
10 1 (0.73%) ITIL Certification
10 1 (0.73%) CCENT
10 1 (0.73%) BC Cleared
10 1 (0.73%) MCSM
Quality Assurance & Compliance
1 14 (10.22%) SLA
2 2 (1.46%) QA
System Software
1 45 (32.85%) Active Directory
2 19 (13.87%) VMware Infrastructure
3 4 (2.92%) Hyper-V
4 3 (2.19%) Terminal Services
5 1 (0.73%) ISA Server
5 1 (0.73%) Samba
5 1 (0.73%) Squid
5 1 (0.73%) qmail
5 1 (0.73%) Postfix
5 1 (0.73%) Sendmail
5 1 (0.73%) XenApp
5 1 (0.73%) vSphere
5 1 (0.73%) NFS
Systems Management
1 7 (5.11%) SCCM
2 4 (2.92%) MOM
2 4 (2.92%) Systems Management Server (SMS)
3 2 (1.46%) WMI
4 1 (0.73%) Check_MK
4 1 (0.73%) Nagios
4 1 (0.73%) Backup Exec
Vendors
1 36 (26.28%) Microsoft
2 30 (21.90%) VMware
3 14 (10.22%) Oracle
4 7 (5.11%) Lotus
5 5 (3.65%) Apple
6 4 (2.92%) Red Hat
6 4 (2.92%) Cisco
6 4 (2.92%) IBM
7 3 (2.19%) SAP
7 3 (2.19%) Siebel
7 3 (2.19%) Siemens
7 3 (2.19%) Remedy
7 3 (2.19%) Autodesk
8 2 (1.46%) ServiceNow
8 2 (1.46%) Citrix
8 2 (1.46%) Juniper
9 1 (0.73%) Business Objects
9 1 (0.73%) McAfee
9 1 (0.73%) Sage
9 1 (0.73%) Pegasus
Bournemouth
Hays IT - Uk Posting account
Salary: £18000.00 - £26000.00 per annum + Generous Benefits
Posted: 2 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Exeter, Devon
Connectus
Posted: 3 days ago
Whimple, Devon
Technorecruit
Posted: 4 days ago
Bristol, Avon
SDL Plc
Salary: Unspecified
Posted: 5 days ago
Bristol, Avon
Northgate Human Resources
Salary: Competitive salary plus benefits
Posted: 5 days ago
Chippenham, Bath, Swindon, Melksham, Malmesbury,...
XIST4 IT LIMITED
Salary: £23-25,000 + Bens
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Bristol, Avon
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Salary: From £30,000 to £35,000 per annum
Posted: 11 days ago
Poole
Recruitment Genius
Salary: £20000 - £23000 per annum
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Chippenham
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Salary: £25000 - £40000 per annum + Superb Benefits
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