The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 157 190 161
Rank change year-on-year
+33 -29
Permanent jobs requiring a Technical Support 74 27 56
As % of all permanent IT jobs located in the South West 1.22% 0.53% 0.98%
As % of the Job Titles category 1.28% 0.55% 1.03%
Number of salaries quoted 60 25 55
Average salary £26,500 £34,500 £23,750
Average salary % change year-on-year
-23.18% +45.26%
90% offered a salary of more than £22,500 £22,900 £19,750
10% offered a salary of more than £37,500 £49,000 £35,000
UK excluding London average salary £29,000 £30,000 £28,125
% change year-on-year
-3.33% +6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5767 4871 5461
As % of all permanent IT jobs located in the South West 95.12% 95.23% 96.04%
Number of salaries quoted 4837 4205 4840
Average salary £36,500 £36,000 £35,000
Average salary % change year-on-year
+1.38% +2.85%
90% offered a salary of more than £23,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Technical Support across the South West region over the 3 months to 1 October 2014.

Technical Support Salary Histogram in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +15 22 £27,500 +15.78% 2
Wiltshire +6 16 £25,000 -27.53% 5
Somerset - 13 £27,000 - 4
Cornwall - 11 £22,750 -
Dorset -7 5 - - 1
Gloucestershire -9 5 £35,000 +6.06%
Devon -24 2 - - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 1 October 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 89 (66.92%) Windows
2 51 (38.35%) SQL
3 40 (30.08%) Active Directory
4 36 (27.07%) MS Exchange
4 36 (27.07%) Windows Server 2008
5 33 (24.81%) SQL Server
6 32 (24.06%) Windows Server 2012
7 30 (22.56%) TCP/IP
7 30 (22.56%) Microsoft
7 30 (22.56%) Windows Server 2003
8 29 (21.80%) VMware
9 25 (18.80%) Firewall
9 25 (18.80%) Degree
10 24 (18.05%) MS Office
10 24 (18.05%) ITIL
11 20 (15.04%) VMware Infrastructure
11 20 (15.04%) Java
11 20 (15.04%) LAN
11 20 (15.04%) WAN
12 18 (13.53%) Linux
12 18 (13.53%) Client/Server
13 17 (12.78%) XML
14 16 (12.03%) Mathematics
15 15 (11.28%) MS Excel
15 15 (11.28%) SLA
15 15 (11.28%) Exchange Server 2010
16 14 (10.53%) Disaster Recovery
17 13 (9.77%) Finance
18 12 (9.02%) Microsoft Certification
19 11 (8.27%) Internet

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 1 October 2014, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (27.07%) MS Exchange
2 15 (11.28%) Exchange Server 2010
3 10 (7.52%) Exchange Server 2007
4 9 (6.77%) Exchange Server 2013
5 6 (4.51%) IBM Notes
6 4 (3.01%) IIS
7 3 (2.26%) Lync
8 2 (1.50%) Oracle Workflow
9 1 (0.75%) SharePoint
9 1 (0.75%) WebLogic
Applications
1 24 (18.05%) MS Office
2 15 (11.28%) MS Excel
3 3 (2.26%) AutoCAD
4 2 (1.50%) MS PowerPoint
5 1 (0.75%) PowerPivot
Business Applications
1 5 (3.76%) Oracle EBS
2 3 (2.26%) Oracle EBS R12
2 3 (2.26%) Teamcenter
3 2 (1.50%) Oracle Financials
3 2 (1.50%) Oracle ERP
3 2 (1.50%) Oracle Applications
4 1 (0.75%) ResourceLink
4 1 (0.75%) Dynamics AX
4 1 (0.75%) Oracle General Ledger
4 1 (0.75%) Oracle iProcurement
4 1 (0.75%) Agresso
4 1 (0.75%) Oracle Payables
4 1 (0.75%) Oracle Cash Management
4 1 (0.75%) Oracle Assets
4 1 (0.75%) Oracle Internet Expenses
Cloud Services
1 5 (3.76%) SaaS
2 4 (3.01%) Office 365
Communications & Networking
1 30 (22.56%) TCP/IP
2 25 (18.80%) Firewall
3 20 (15.04%) LAN
3 20 (15.04%) WAN
4 11 (8.27%) Internet
4 11 (8.27%) DNS
5 9 (6.77%) VPN
5 9 (6.77%) DHCP
5 9 (6.77%) ADSL
6 8 (6.02%) PBX
6 8 (6.02%) Asterisk PBX
7 7 (5.26%) SMTP
7 7 (5.26%) HTTP
8 6 (4.51%) VoIP
9 5 (3.76%) LDAP
10 4 (3.01%) Structured Cabling
10 4 (3.01%) Wireless
10 4 (3.01%) Broadband
10 4 (3.01%) Softphone
10 4 (3.01%) Wireshark
Database & Business Intelligence
1 33 (24.81%) SQL Server
2 10 (7.52%) MySQL
3 4 (3.01%) Relational Database
3 4 (3.01%) Oracle Reports
4 3 (2.26%) Oracle Database 10g
4 3 (2.26%) Oracle Database
5 2 (1.50%) Oracle BI Publisher
5 2 (1.50%) DB2
5 2 (1.50%) MS Access
5 2 (1.50%) Oracle BI EE
5 2 (1.50%) SQL Server 2005
6 1 (0.75%) Oracle Database 11g
6 1 (0.75%) Oracle Discoverer
Development Applications
1 3 (2.26%) Oracle Forms
2 2 (1.50%) Visual Studio
2 2 (1.50%) VSS/SourceSafe
2 2 (1.50%) Team Foundation Server
3 1 (0.75%) Maven
3 1 (0.75%) Subversion
3 1 (0.75%) Jenkins
General
1 13 (9.77%) Finance
2 3 (2.26%) Telecoms
3 2 (1.50%) Military
3 2 (1.50%) Electronics
3 2 (1.50%) Aerospace
3 2 (1.50%) Advertising
3 2 (1.50%) Banking
3 2 (1.50%) Retail
3 2 (1.50%) French Language
3 2 (1.50%) German Language
3 2 (1.50%) Italian Language
3 2 (1.50%) Spanish Language
4 1 (0.75%) General Ledger
4 1 (0.75%) Legal
4 1 (0.75%) Manufacturing
4 1 (0.75%) Back Office
Libraries, Frameworks & Software Standards
1 17 (12.78%) XML
2 8 (6.02%) HTML
3 7 (5.26%) CSS
4 6 (4.51%) J2EE
5 5 (3.76%) HTML5
5 5 (3.76%) Spring
5 5 (3.76%) Web Services
6 3 (2.26%) .NET
7 2 (1.50%) REST
7 2 (1.50%) Middleware
7 2 (1.50%) Classic ASP
7 2 (1.50%) ASP.NET
7 2 (1.50%) SOAP
7 2 (1.50%) XHTML
7 2 (1.50%) LAMP
7 2 (1.50%) Oracle Fusion
7 2 (1.50%) ASP.NET MVC
7 2 (1.50%) jQuery
8 1 (0.75%) .NET Framework
8 1 (0.75%) Java EE
Miscellaneous
1 18 (13.53%) Client/Server
2 16 (12.03%) Mathematics
3 10 (7.52%) Analytical Skills
4 8 (6.02%) IVR
5 4 (3.01%) Computer Science
6 2 (1.50%) Web 2.0
7 1 (0.75%) Fat Client
7 1 (0.75%) Statistics
7 1 (0.75%) GIS
7 1 (0.75%) Blackberry
7 1 (0.75%) Thin Client
7 1 (0.75%) Enterprise Software
Operating Systems
1 89 (66.92%) Windows
2 36 (27.07%) Windows Server 2008
3 32 (24.06%) Windows Server 2012
4 30 (22.56%) Windows Server 2003
5 18 (13.53%) Linux
6 9 (6.77%) Windows Vista
7 8 (6.02%) Windows 7
8 6 (4.51%) UNIX
8 6 (4.51%) Windows XP
9 5 (3.76%) Windows 8
10 3 (2.26%) Mac OS X
11 2 (1.50%) AIX
11 2 (1.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 24 (18.05%) ITIL
2 14 (10.53%) Disaster Recovery
3 8 (6.02%) Line Management
4 7 (5.26%) Time Management
5 6 (4.51%) Project Management
6 5 (3.76%) CRM
7 4 (3.01%) Service Delivery
8 3 (2.26%) User Acceptance Testing
8 3 (2.26%) Logistics
8 3 (2.26%) Workflow
8 3 (2.26%) ERP
8 3 (2.26%) PRINCE2
8 3 (2.26%) Data Security
8 3 (2.26%) Service Management
8 3 (2.26%) CAD
8 3 (2.26%) Kalman Filter
9 2 (1.50%) Technical Analysis
9 2 (1.50%) Configuration Management
9 2 (1.50%) Security Management
9 2 (1.50%) OOD
Programming Languages
1 51 (38.35%) SQL
2 20 (15.04%) Java
3 9 (6.77%) JavaScript
4 7 (5.26%) PL/SQL
5 6 (4.51%) C#
6 3 (2.26%) Bash Shell
6 3 (2.26%) Shell Script
7 2 (1.50%) T-SQL
7 2 (1.50%) VB
8 1 (0.75%) PowerShell
8 1 (0.75%) C
8 1 (0.75%) Perl
8 1 (0.75%) PHP
Qualifications
1 25 (18.80%) Degree
2 12 (9.02%) Microsoft Certification
3 10 (7.52%) MCSA
3 10 (7.52%) A+ Certification
4 9 (6.77%) Security Cleared
4 9 (6.77%) Network+ Certification
5 7 (5.26%) SC Cleared
6 6 (4.51%) MCP
7 5 (3.76%) MCITP
8 4 (3.01%) CCNA
8 4 (3.01%) Cisco Certification
9 2 (1.50%) HND
9 2 (1.50%) MCSE
9 2 (1.50%) MCTS
10 1 (0.75%) CCENT
10 1 (0.75%) CCNP
10 1 (0.75%) ITIL Certification
10 1 (0.75%) MCSM
Quality Assurance & Compliance
1 15 (11.28%) SLA
System Software
1 40 (30.08%) Active Directory
2 20 (15.04%) VMware Infrastructure
3 3 (2.26%) Terminal Services
4 2 (1.50%) Hyper-V
5 1 (0.75%) Squid
5 1 (0.75%) qmail
5 1 (0.75%) Postfix
5 1 (0.75%) Sendmail
5 1 (0.75%) vSphere
5 1 (0.75%) XenApp
5 1 (0.75%) ISA Server
Systems Management
1 6 (4.51%) SCCM
2 4 (3.01%) MOM
2 4 (3.01%) Systems Management Server (SMS)
3 1 (0.75%) Backup Exec
3 1 (0.75%) Nagios
3 1 (0.75%) Check_MK
Vendors
1 30 (22.56%) Microsoft
2 29 (21.80%) VMware
3 11 (8.27%) Oracle
4 7 (5.26%) Lotus
5 5 (3.76%) Apple
6 4 (3.01%) Cisco
6 4 (3.01%) IBM
7 3 (2.26%) SAP
7 3 (2.26%) Autodesk
7 3 (2.26%) Red Hat
7 3 (2.26%) Siemens
8 2 (1.50%) Juniper
8 2 (1.50%) Citrix
8 2 (1.50%) Siebel
9 1 (0.75%) Ceridian
9 1 (0.75%) Business Objects
9 1 (0.75%) Pegasus
9 1 (0.75%) Remedy
9 1 (0.75%) McAfee
9 1 (0.75%) Sage
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