The table below looks at the statistics for the Technical Support role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 215 204 181
Rank change year-on-year
-11 -23
Permanent jobs requiring a Technical Support 31 37 52
As % of all permanent IT jobs located in the South West 0.54% 0.62% 0.95%
As % of the Job Titles category 0.56% 0.63% 0.98%
Number of salaries quoted 23 35 50
Average salary £25,000 £30,000 £27,500
Average salary % change year-on-year
-16.66% +9.09%
90% offered a salary of more than £21,700 £21,500 £19,950
10% offered a salary of more than £30,000 £40,500 £37,500
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5540 5841 5294
As % of all permanent IT jobs located in the South West 96.99% 97.46% 97.00%
Number of salaries quoted 4635 4969 4505
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £24,500 £24,000 £23,000
10% offered a salary of more than £57,500 £51,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the South West region.

Technical Support Salary Trend in the South West

Technical Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the South West region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +4 11 £25,000 - 1
Somerset -6 8 £24,862 -41.50% 3
Dorset +4 4 £21,500 - 1
Bristol +3 4 £27,500 -15.38% 1
Devon +2 2 £28,000 +24.44%
Gloucestershire -2 2 £24,000 -21.95%
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 9 February 2016, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 26 (44.83%) Windows
2 19 (32.76%) Linux
2 19 (32.76%) Microsoft
3 17 (29.31%) SQL
4 15 (25.86%) VMware
5 13 (22.41%) MS Office
5 13 (22.41%) TCP/IP
5 13 (22.41%) VMware Infrastructure
6 12 (20.69%) Relational Database
6 12 (20.69%) Active Directory
7 11 (18.97%) SQL Server
8 10 (17.24%) VPN
9 9 (15.52%) RDBMS
9 9 (15.52%) ITIL
9 9 (15.52%) Ingres
9 9 (15.52%) IPsec
9 9 (15.52%) Analytical Skills
9 9 (15.52%) Windows Server
9 9 (15.52%) Windows Server 2008
10 8 (13.79%) vSphere
10 8 (13.79%) Performance Monitoring
10 8 (13.79%) VoIP
10 8 (13.79%) Citrix
11 7 (12.07%) SAN
11 7 (12.07%) MS Exchange
11 7 (12.07%) Unix
11 7 (12.07%) Firewall
11 7 (12.07%) Telecoms
11 7 (12.07%) CentOS
12 6 (10.34%) Red Hat Enterprise Linux

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 9 February 2016, IT jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (12.07%) MS Exchange
2 4 (6.90%) Exchange Server 2010
2 4 (6.90%) IIS
3 2 (3.45%) Exchange Server 2000
3 2 (3.45%) Exchange Server 2003
3 2 (3.45%) Exchange Server 2007
3 2 (3.45%) Skype for Business
4 1 (1.72%) Apache
4 1 (1.72%) IBM Notes
Applications
1 13 (22.41%) MS Office
2 6 (10.34%) MS Excel
3 1 (1.72%) MS PowerPoint
Business Applications
1 1 (1.72%) SAP Oil and Gas
Cloud Services
1 5 (8.62%) SaaS
2 2 (3.45%) Amazon AWS
3 1 (1.72%) Microsoft Azure
3 1 (1.72%) Office 365
Communications & Networking
1 13 (22.41%) TCP/IP
2 10 (17.24%) VPN
3 9 (15.52%) IPsec
4 8 (13.79%) VoIP
5 7 (12.07%) Firewall
5 7 (12.07%) SAN
6 6 (10.34%) NAS
6 6 (10.34%) SSL
7 5 (8.62%) LAN
8 3 (5.17%) HTTP
8 3 (5.17%) LDAP
8 3 (5.17%) PABX
8 3 (5.17%) Unified Communications
9 2 (3.45%) Cisco IPT
9 2 (3.45%) DNS
9 2 (3.45%) IP Telephony
9 2 (3.45%) VLAN
9 2 (3.45%) WAN
9 2 (3.45%) X.500
10 1 (1.72%) OSPF
Database & Business Intelligence
1 12 (20.69%) Relational Database
2 11 (18.97%) SQL Server
3 9 (15.52%) Ingres
3 9 (15.52%) RDBMS
General
1 7 (12.07%) Telecoms
2 3 (5.17%) Marketing
3 2 (3.45%) Automotive
3 2 (3.45%) Electronics
3 2 (3.45%) Finance
3 2 (3.45%) Manufacturing
4 1 (1.72%) Games
4 1 (1.72%) Law
Libraries, Frameworks & Software Standards
1 6 (10.34%) XML
2 2 (3.45%) Web Services
3 1 (1.72%) CSS
3 1 (1.72%) HTML
3 1 (1.72%) Tapestry
Miscellaneous
1 9 (15.52%) Analytical Skills
2 4 (6.90%) Computer Science
2 4 (6.90%) Management Information System
3 3 (5.17%) Client/Server
3 3 (5.17%) Data Centre
4 2 (3.45%) Blackberry
4 2 (3.45%) Device Driver
4 2 (3.45%) Driving Licence
4 2 (3.45%) Replication
5 1 (1.72%) LIMS
5 1 (1.72%) Social Media
5 1 (1.72%) Xbox
Operating Systems
1 26 (44.83%) Windows
2 19 (32.76%) Linux
3 9 (15.52%) Windows Server
3 9 (15.52%) Windows Server 2008
4 7 (12.07%) CentOS
4 7 (12.07%) Unix
5 6 (10.34%) Red Hat Enterprise Linux
5 6 (10.34%) Windows Server 2012
6 5 (8.62%) Windows Server 2003
7 4 (6.90%) Windows 7
8 3 (5.17%) Apple iOS
8 3 (5.17%) Windows Vista
8 3 (5.17%) Windows XP
9 2 (3.45%) Android
9 2 (3.45%) Mac OS
9 2 (3.45%) Windows 10
9 2 (3.45%) Windows 2000
9 2 (3.45%) Windows 8
Processes & Methodologies
1 9 (15.52%) ITIL
2 8 (13.79%) Performance Monitoring
3 5 (8.62%) Data Protection
3 5 (8.62%) Service Management
4 3 (5.17%) Digital Marketing
4 3 (5.17%) Identity Management
4 3 (5.17%) Line Management
4 3 (5.17%) Matrix Management
4 3 (5.17%) Project Management
4 3 (5.17%) Software Engineering
5 2 (3.45%) Coaching
5 2 (3.45%) Incident Management
5 2 (3.45%) Migration
6 1 (1.72%) Agile Software Development
6 1 (1.72%) Business Intelligence
6 1 (1.72%) Data Modelling
6 1 (1.72%) Logistics
6 1 (1.72%) PRINCE2
6 1 (1.72%) Programme Management
6 1 (1.72%) Service Delivery
Programming Languages
1 17 (29.31%) SQL
2 6 (10.34%) Java
2 6 (10.34%) Shell Script
3 5 (8.62%) C#
4 4 (6.90%) JavaScript
4 4 (6.90%) PowerShell
5 2 (3.45%) C++
6 1 (1.72%) PL/SQL
Qualifications
1 6 (10.34%) Degree
2 3 (5.17%) Microsoft Certification
3 2 (3.45%) CCNA
3 2 (3.45%) Cisco Certification
3 2 (3.45%) SC Cleared
3 2 (3.45%) Security Cleared
4 1 (1.72%) CCENT
4 1 (1.72%) HNC
4 1 (1.72%) HND
4 1 (1.72%) MCITP
4 1 (1.72%) MCSE
Quality Assurance & Compliance
1 4 (6.90%) SLA
2 2 (3.45%) ISO/IEC 27001
3 1 (1.72%) Data Quality
3 1 (1.72%) PCI DSS
System Software
1 13 (22.41%) VMware Infrastructure
2 12 (20.69%) Active Directory
3 8 (13.79%) vSphere
4 6 (10.34%) vCloud
5 4 (6.90%) Terminal Server
6 3 (5.17%) XenApp
7 1 (1.72%) VMware ESXi
7 1 (1.72%) XenDesktop
Systems Management
1 4 (6.90%) SCCM
2 3 (5.17%) MOM
2 3 (5.17%) Systems Management Server (SMS)
3 2 (3.45%) Backup Exec
3 2 (3.45%) McAfee ePO
3 2 (3.45%) NetBackup
3 2 (3.45%) Norton AntiVirus
4 1 (1.72%) WSUS
Vendors
1 19 (32.76%) Microsoft
2 15 (25.86%) VMware
3 8 (13.79%) Citrix
4 5 (8.62%) Cisco
4 5 (8.62%) Oracle
5 4 (6.90%) BT
6 3 (5.17%) Apple
6 3 (5.17%) Symantec
7 2 (3.45%) HP
7 2 (3.45%) Intel Security
7 2 (3.45%) NetApp
8 1 (1.72%) Dell
8 1 (1.72%) Google
8 1 (1.72%) Lotus
8 1 (1.72%) NEC
8 1 (1.72%) SAP
8 1 (1.72%) Sophos
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