The first table below looks at the demand for SLA skills in IT jobs advertised for the Harrogate region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the Harrogate region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 25 28 37
Rank change year-on-year
+3 +9
Permanent jobs citing SLA 20 7 10
As % of all permanent IT jobs located in Harrogate 7.246% 4.348% 3.663%
As % of the Quality Assurance & Compliance category 51.28% 31.82% 58.82%
Number of salaries quoted 15 6 10
Average salary £57,000 £26,750 £20,875
Average salary % change year-on-year
+113.08% +28.14%
90% offered a salary of more than £45,200 £17,792 £15,225
10% offered a salary of more than £58,800 £40,000 £37,500
UK excluding London average salary £36,000 £36,000 £36,000
All Quality Assurance & Compliance
Harrogate
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
39 22 17
As % of all permanent IT jobs located in Harrogate 14.13% 13.66% 6.227%
Number of salaries quoted 32 11 17
Average salary £42,500 £30,000 £36,500
Average salary % change year-on-year
+41.66% -17.80%
90% offered a salary of more than £35,000 £17,850 £15,700
10% offered a salary of more than £57,000 £40,500 £45,000
UK excluding London average salary £40,000 £40,000 £41,000
% change year-on-year
- -2.43%
SLA
North Yorkshire

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the Harrogate region as a proportion of the total demand within the Quality Assurance & Compliance category.

Harrogate SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Harrogate region.

Harrogate SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the Harrogate region over the 3 months to 24 May 2013.

Harrogate SLA Salary Histogram

SLA
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Harrogate region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 20 (86.96%) Finance
2 13 (56.52%) Cisco
2 13 (56.52%) Cisco Certification
3 12 (52.17%) ATM
4 10 (43.48%) RIP
4 10 (43.48%) Juniper
4 10 (43.48%) OSPF
4 10 (43.48%) BGP
4 10 (43.48%) SSL
4 10 (43.48%) CCNP
4 10 (43.48%) Disaster Recovery
4 10 (43.48%) Firewall
4 10 (43.48%) Telecoms
4 10 (43.48%) Service Delivery
4 10 (43.48%) Network Management
5 8 (34.78%) F5
5 8 (34.78%) ITIL
6 7 (30.43%) SNMP
6 7 (30.43%) TCP/IP
6 7 (30.43%) GPRS
6 7 (30.43%) ISDN
6 7 (30.43%) OpenView
6 7 (30.43%) HP
6 7 (30.43%) ADSL
6 7 (30.43%) Blackberry Enterprise Server
6 7 (30.43%) EIGRP
6 7 (30.43%) MPLS
6 7 (30.43%) Service Management
6 7 (30.43%) Frame Relay
7 3 (13.04%) ITIL Certification

SLA
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Harrogate region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 1 (4.348%) J2EE
Application Platforms
1 7 (30.43%) Blackberry Enterprise Server
2 3 (13.04%) SharePoint Server
3 1 (4.348%) Apache
3 1 (4.348%) Tomcat
3 1 (4.348%) WebLogic
Communications & Networking
1 12 (52.17%) ATM
2 10 (43.48%) RIP
2 10 (43.48%) OSPF
2 10 (43.48%) BGP
2 10 (43.48%) SSL
2 10 (43.48%) Firewall
3 7 (30.43%) SNMP
3 7 (30.43%) TCP/IP
3 7 (30.43%) GPRS
3 7 (30.43%) ISDN
3 7 (30.43%) ADSL
3 7 (30.43%) EIGRP
3 7 (30.43%) MPLS
3 7 (30.43%) Frame Relay
4 3 (13.04%) VoIP
Database & Business Intelligence
1 1 (4.348%) Oracle 10g
General
1 20 (86.96%) Finance
2 10 (43.48%) Telecoms
3 1 (4.348%) Banking
Job Titles
1 8 (34.78%) Network Specialist
2 7 (30.43%) Senior Network Specialist
2 7 (30.43%) Service Manager
3 6 (26.09%) Senior Manager
3 6 (26.09%) Senior Service Manager
4 5 (21.74%) Customer Services Manager
5 4 (17.39%) Network Engineer
5 4 (17.39%) Senior Network Engineer
5 4 (17.39%) Network Architect
5 4 (17.39%) Architect
6 3 (13.04%) Network Support Engineer
6 3 (13.04%) Senior Support Engineer
6 3 (13.04%) Network Support
6 3 (13.04%) Senior Network Support
6 3 (13.04%) Senior Network Support Engineer
6 3 (13.04%) Support Engineer
7 2 (8.696%) Applications Support
7 2 (8.696%) Support Analyst
7 2 (8.696%) Applications Support Analyst
7 2 (8.696%) Services Delivery Manager
Miscellaneous
1 1 (4.348%) Client/Server
Operating Systems
1 1 (4.348%) Solaris
Processes & Methodologies
1 10 (43.48%) Disaster Recovery
1 10 (43.48%) Service Delivery
1 10 (43.48%) Network Management
2 8 (34.78%) ITIL
3 7 (30.43%) Service Management
4 3 (13.04%) Problem Management
5 2 (8.696%) Continuous Improvement
5 2 (8.696%) Change Management
6 1 (4.348%) Supplier Management
6 1 (4.348%) Network Architecture
Programming Languages
1 2 (8.696%) Java
1 2 (8.696%) PL/SQL
1 2 (8.696%) SQL
2 1 (4.348%) VBA
Qualifications
1 13 (56.52%) Cisco Certification
2 10 (43.48%) CCNP
3 3 (13.04%) ITIL Certification
3 3 (13.04%) CCNA
3 3 (13.04%) CCDA
4 1 (4.348%) Degree
Systems Management
1 7 (30.43%) OpenView
Vendors
1 13 (56.52%) Cisco
2 10 (43.48%) Juniper
3 8 (34.78%) F5
4 7 (30.43%) HP
5 2 (8.696%) Oracle
6 1 (4.348%) JBoss
Leeds, West Yorkshire, Bradford, Halifax,...
Due to continued growth our financial services client is now looking for an experienced Service Delivery Manager to work within their Service Management team.This team manages the...
Networx Recruitment
Salary: £43,000 - £48,000 + Excellent Benefits
Posted: 7 May 2013
Harrogate, North Yorkshire
The Senior Customers Service Manager is the key client advocate for ATM services and is a key contributor within the customer delivery organisation, demonstrating broad business knowledge, service...
Experis IT
Posted: 21 May 2013
Harrogate, North Yorkshire
The Senior CSM will work closely with the Head of Customer Service Management, Service Delivery Management team, and Account Directors to ensure customer management requirements and planned improvements...
RDF Resources
Salary: £40000 - £48000 per annum + GREAT BENEFITS
Posted: 22 May 2013
Harrogate, North Yorkshire
Any technical certifications would be highly advantageous - A+ Qualified, Network+ Qualified or MCP Qualification Exceptional customer service skills with good attention to detail and an excellent telephone manner...
Fruition IT Resources Limited
Salary: £18000 - £22000 per annum
Posted: 22 May 2013
Harrogate, Yorkshire
Specifically fundamentals of SNMP and MIBs. HP Openview, BES and CW2000 knowledge advantageous.Must be familiar with using proactive and reactive network analysers and be able to decode...
Claremont Consulting
Salary: £45000 - £50000 per annum + excellent benefits
Posted: 23 May 2013
Harrogate, North Yorkshire
Must have a strong working knowledge of the following protocols and technologies - ATM, Frame-Relay, MPLS, ADSL, GPRS, TCP/IP, SSL, TLS, ISDN and authentication Protocols... HP Openview,...
Claremont Consulting Ltd
Salary: £45000 - £50000 per annum + excellent benefits
Posted: 22 May 2013