Customer Service Jobs in Horsham

Customer Service
West Sussex > Horsham

The following table provides summary statistics for permanent job vacancies advertised in Horsham with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 30 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
30 Apr 2024
Same period 2023 Same period 2022
Rank 21 42 26
Rank change year-on-year +21 -16 +27
Permanent jobs citing Customer Service 4 21 5
As % of all permanent jobs advertised in Horsham 4.44% 5.85% 4.20%
As % of the Processes & Methodologies category 4.82% 5.95% 4.67%
Number of salaries quoted 1 8 5
10th Percentile - £24,250 -
25th Percentile £23,500 £29,875 £24,000
Median annual salary (50th Percentile) £24,000 £55,000 £25,000
Median % change year-on-year -56.36% +120.00% -
75th Percentile £24,500 - £32,000
90th Percentile - - -
West Sussex median annual salary £34,000 £55,000 £38,000
% change year-on-year -38.18% +44.74% -20.00%

All Process and Methodology Skills
Horsham

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Horsham with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 83 353 107
As % of all permanent jobs advertised in Horsham 92.22% 98.33% 89.92%
Number of salaries quoted 53 45 68
10th Percentile £25,900 £26,494 £31,250
25th Percentile £32,500 £35,172 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -13.64%
75th Percentile £62,500 £60,000 £65,000
90th Percentile £68,700 £68,750 £88,250
West Sussex median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

Customer Service
Job Vacancy Trend in Horsham

Job postings citing Customer Service as a proportion of all IT jobs advertised in Horsham.

Job vacancy trend for Customer Service in Horsham

Customer Service
Salary Trend in Horsham

3-month moving average salary quoted in jobs citing Customer Service in Horsham.

Salary trend for Customer Service in Horsham

Customer Service
Co-occurring Skills and Capabilities in Horsham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (75.00%) Microsoft Office
Cloud Services
1 3 (75.00%) Microsoft 365
Communications & Networking
1 3 (75.00%) Unified Communications
2 1 (25.00%) Internet
General
1 4 (100.00%) Social Skills
Job Titles
1 3 (75.00%) 1st/2nd Line Support
1 3 (75.00%) 2nd Line Support
2 1 (25.00%) 1st Line Engineer
2 1 (25.00%) NOC Engineer
Miscellaneous
1 3 (75.00%) Management Information System
Operating Systems
1 3 (75.00%) Windows
Processes & Methodologies
1 3 (75.00%) Critical Thinking
1 3 (75.00%) Customer Experience
1 3 (75.00%) Emotional Intelligence
1 3 (75.00%) Performance Management
1 3 (75.00%) Problem-Solving
1 3 (75.00%) Resource Management
1 3 (75.00%) Service Delivery
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 3 (75.00%) Hyper-V
Vendors
1 3 (75.00%) Microsoft
1 3 (75.00%) NETGEAR
1 3 (75.00%) WatchGuard