The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 67 97 84
Rank change year-on-year
+30 -13
Permanent jobs requiring a 2nd Line Support 24 15 11
As % of all permanent IT jobs located in Kent 2.50% 1.19% 0.90%
As % of the Job Titles category 2.65% 1.24% 0.96%
Number of salaries quoted 24 14 10
Average salary £30,000 £31,250 £40,000
Average salary % change year-on-year
-4.00% -21.87%
90% offered a salary of more than £24,950 £25,750 £23,575
10% offered a salary of more than £31,000 £37,500 £41,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
905 1208 1143
As % of all permanent IT jobs located in Kent 94.37% 96.10% 93.92%
Number of salaries quoted 814 975 959
Average salary £37,500 £40,000 £42,500
Average salary % change year-on-year
-6.25% -5.88%
90% offered a salary of more than £22,750 £22,000 £27,500
10% offered a salary of more than £55,000 £70,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +29 3 £31,000 +12.72%
Chatham - 1 £27,500 -
Dartford - 1 £24,500 - 1
Folkestone - 1 £24,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 17 April 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 41 (87.23%) Windows
2 40 (85.11%) Microsoft
3 29 (61.70%) MS Office
4 27 (57.45%) CCNA
4 27 (57.45%) Cisco Certification
5 26 (55.32%) Cisco
6 24 (51.06%) Microsoft Certification
6 24 (51.06%) MCSE
6 24 (51.06%) MS Exchange
6 24 (51.06%) Windows 8
7 23 (48.94%) Firewall
8 20 (42.55%) MCITP
8 20 (42.55%) Problem Management
9 19 (40.43%) Exchange Server 2000
9 19 (40.43%) Windows 2000 Server
9 19 (40.43%) Blackberry
9 19 (40.43%) Blackberry Enterprise Server
9 19 (40.43%) Avaya
9 19 (40.43%) Mac OS X
9 19 (40.43%) Apple
10 10 (21.28%) Windows XP
11 9 (19.15%) Active Directory
11 9 (19.15%) MS Excel
12 8 (17.02%) Finance
12 8 (17.02%) CCSA
12 8 (17.02%) JNCIA
13 7 (14.89%) Citrix
13 7 (14.89%) Windows 7
14 6 (12.77%) SLA
14 6 (12.77%) MCP

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 17 April 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (51.06%) MS Exchange
2 19 (40.43%) Blackberry Enterprise Server
2 19 (40.43%) Exchange Server 2000
3 2 (4.26%) Exchange Server 2003
Applications
1 29 (61.70%) MS Office
2 9 (19.15%) MS Excel
Communications & Networking
1 23 (48.94%) Firewall
2 4 (8.51%) Cisco PIX
2 4 (8.51%) Cisco ASA
2 4 (8.51%) DHCP
2 4 (8.51%) TCP/IP
2 4 (8.51%) DNS
2 4 (8.51%) SAN
2 4 (8.51%) Internet
2 4 (8.51%) VoIP
3 2 (4.26%) WAN
3 2 (4.26%) LAN
4 1 (2.13%) NAS
Database & Business Intelligence
1 3 (6.38%) SQL Server
General
1 8 (17.02%) Finance
2 2 (4.26%) Advertising
3 1 (2.13%) Retail
3 1 (2.13%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (8.51%) WSE
Miscellaneous
1 19 (40.43%) Blackberry
2 5 (10.64%) Management Information System
3 3 (6.38%) Fat Client
3 3 (6.38%) Thin Client
Operating Systems
1 41 (87.23%) Windows
2 24 (51.06%) Windows 8
3 19 (40.43%) Mac OS X
3 19 (40.43%) Windows 2000 Server
4 10 (21.28%) Windows XP
5 7 (14.89%) Windows 7
6 5 (10.64%) Linux
7 2 (4.26%) Windows Server 2008
7 2 (4.26%) Mac OS
8 1 (2.13%) Windows Server 2003
8 1 (2.13%) Windows Vista
8 1 (2.13%) Windows Server 2012
Processes & Methodologies
1 20 (42.55%) Problem Management
2 5 (10.64%) CRM
2 5 (10.64%) Change Management
2 5 (10.64%) Continuous Improvement
3 4 (8.51%) Disaster Recovery
4 3 (6.38%) ITIL
5 1 (2.13%) Kalman Filter
5 1 (2.13%) Data Protection
5 1 (2.13%) Network Management
Qualifications
1 27 (57.45%) CCNA
1 27 (57.45%) Cisco Certification
2 24 (51.06%) Microsoft Certification
2 24 (51.06%) MCSE
3 20 (42.55%) MCITP
4 8 (17.02%) CCSA
4 8 (17.02%) JNCIA
5 6 (12.77%) MCP
6 4 (8.51%) Security Cleared
7 1 (2.13%) MCTS
7 1 (2.13%) Degree
7 1 (2.13%) MCSA
Quality Assurance & Compliance
1 6 (12.77%) SLA
System Software
1 9 (19.15%) Active Directory
2 5 (10.64%) VMware Infrastructure
Systems Management
1 1 (2.13%) Backup Exec
Vendors
1 40 (85.11%) Microsoft
2 26 (55.32%) Cisco
3 19 (40.43%) Avaya
3 19 (40.43%) Apple
4 7 (14.89%) Citrix
5 6 (12.77%) VMware
6 4 (8.51%) Blue Coat
6 4 (8.51%) SonicWALL
6 4 (8.51%) Trend Micro
6 4 (8.51%) Aruba
6 4 (8.51%) F5
6 4 (8.51%) Lumension
6 4 (8.51%) CheckPoint
6 4 (8.51%) McAfee
6 4 (8.51%) Websense
6 4 (8.51%) Clearswift
6 4 (8.51%) Juniper
7 1 (2.13%) CommVault
7 1 (2.13%) NetApp
Dartford, Kent
Talent International
Salary: £30000 - £35000 per annum
Posted: 19 hours ago
Kent
Explore Group
Salary: £30000 - £35000 per annum
Posted: 8 days ago