The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 89 82 81
Rank change year-on-year
-7 -1
Permanent jobs requiring a 2nd Line Support 11 26 27
As % of all permanent IT jobs located in Kent 1.01% 2.50% 2.36%
As % of the Job Titles category 1.04% 2.58% 2.43%
Number of salaries quoted 11 24 25
Average salary £25,000 £29,500 £30,000
Average salary % change year-on-year
-15.25% -1.66%
90% offered a salary of more than £24,000 £22,150 £23,500
10% offered a salary of more than £31,000 £30,000 £32,500
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1058 1007 1110
As % of all permanent IT jobs located in Kent 96.98% 96.64% 97.03%
Number of salaries quoted 935 912 944
Average salary £38,500 £40,000 £41,500
Average salary % change year-on-year
-3.75% -3.61%
90% offered a salary of more than £25,000 £24,690 £23,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Kent region over the 3 months to 9 February 2016.

2nd Line Support Salary Histogram in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dartford +8 2 £24,000 -17.24%
Faversham - 2 £25,000 -
Sittingbourne - 1 £24,500 -
Tunbridge Wells - 1 £30,500 -
West Malling - 1 £27,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 9 February 2016, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 25 (80.65%) Windows
2 21 (67.74%) Active Directory
3 15 (48.39%) Microsoft
4 14 (45.16%) MS Excel
5 11 (35.48%) Office 365
6 10 (32.26%) MS Office
6 10 (32.26%) Windows Server
7 9 (29.03%) ITIL
8 7 (22.58%) Firewall
8 7 (22.58%) VMware
8 7 (22.58%) Cisco
8 7 (22.58%) Windows 7
8 7 (22.58%) Windows 8
9 6 (19.35%) MS Exchange
10 5 (16.13%) Citrix
10 5 (16.13%) Windows XP
10 5 (16.13%) TCP/IP
10 5 (16.13%) Android
10 5 (16.13%) Remote Desktop
11 4 (12.90%) Apple iOS
11 4 (12.90%) VPN
11 4 (12.90%) DNS
11 4 (12.90%) Cisco Certification
11 4 (12.90%) Microsoft Certification
11 4 (12.90%) CCNA
11 4 (12.90%) MCSE
11 4 (12.90%) Driving Licence
12 3 (9.68%) Avaya
12 3 (9.68%) Agile Software Development
12 3 (9.68%) Asset Management

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 9 February 2016, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (19.35%) MS Exchange
2 2 (6.45%) Blackberry Enterprise Server
2 2 (6.45%) IBM Notes
3 1 (3.23%) Exchange Server 2007
3 1 (3.23%) Exchange Server 2010
3 1 (3.23%) Exchange Server 2013
3 1 (3.23%) SharePoint
Applications
1 14 (45.16%) MS Excel
2 10 (32.26%) MS Office
Cloud Services
1 11 (35.48%) Office 365
2 1 (3.23%) Amazon AWS
2 1 (3.23%) Google Apps
Communications & Networking
1 7 (22.58%) Firewall
2 5 (16.13%) Remote Desktop
2 5 (16.13%) TCP/IP
3 4 (12.90%) DNS
3 4 (12.90%) VPN
4 2 (6.45%) DHCP
4 2 (6.45%) LAN
4 2 (6.45%) WAN
5 1 (3.23%) Broadband
5 1 (3.23%) Intrusion Detection
5 1 (3.23%) MPLS
5 1 (3.23%) SMTP
5 1 (3.23%) Wireless
Database & Business Intelligence
1 1 (3.23%) DB2
General
1 2 (6.45%) Finance
2 1 (3.23%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.23%) Web Services
Miscellaneous
1 4 (12.90%) Driving Licence
2 2 (6.45%) Blackberry
2 2 (6.45%) Data Centre
2 2 (6.45%) Video Conferencing
3 1 (3.23%) Analytical Skills
3 1 (3.23%) iSeries
Operating Systems
1 25 (80.65%) Windows
2 10 (32.26%) Windows Server
3 7 (22.58%) Windows 7
3 7 (22.58%) Windows 8
4 5 (16.13%) Android
4 5 (16.13%) Windows XP
5 4 (12.90%) Apple iOS
6 2 (6.45%) Linux
6 2 (6.45%) Mac OS
6 2 (6.45%) Windows Server 2008
6 2 (6.45%) Windows Vista
7 1 (3.23%) Windows Server 2003
7 1 (3.23%) Windows Server 2012
Processes & Methodologies
1 9 (29.03%) ITIL
2 3 (9.68%) Agile Software Development
2 3 (9.68%) Asset Management
2 3 (9.68%) ITIL V3
2 3 (9.68%) Mobile Device Management
3 2 (6.45%) Analytics
3 2 (6.45%) Business Development
3 2 (6.45%) Change Control
3 2 (6.45%) Incident Management
3 2 (6.45%) Patch Management
3 2 (6.45%) Performance Monitoring
3 2 (6.45%) Presales
3 2 (6.45%) Risk Management
3 2 (6.45%) Service Management
4 1 (3.23%) B2B
4 1 (3.23%) Data Management
4 1 (3.23%) Disaster Recovery
4 1 (3.23%) Line Management
4 1 (3.23%) OCR
4 1 (3.23%) OOP
Programming Languages
1 2 (6.45%) SQL
2 1 (3.23%) RPG
Qualifications
1 4 (12.90%) CCNA
1 4 (12.90%) Cisco Certification
1 4 (12.90%) MCSE
1 4 (12.90%) Microsoft Certification
2 2 (6.45%) MCP
2 2 (6.45%) MCSA
3 1 (3.23%) CCDA
3 1 (3.23%) CCENT
3 1 (3.23%) MCITP
3 1 (3.23%) MCTS
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 21 (67.74%) Active Directory
2 2 (6.45%) VMware Infrastructure
3 1 (3.23%) Hyper-V
3 1 (3.23%) Terminal Services
3 1 (3.23%) vSphere
Systems Management
1 1 (3.23%) Backup Exec
1 1 (3.23%) Cisco UCCX
1 1 (3.23%) SCCM
Vendors
1 15 (48.39%) Microsoft
2 7 (22.58%) Cisco
2 7 (22.58%) VMware
3 5 (16.13%) Citrix
4 3 (9.68%) Avaya
5 2 (6.45%) CheckPoint
5 2 (6.45%) Forcepoint
5 2 (6.45%) LANDesk
5 2 (6.45%) Lotus
5 2 (6.45%) SolarWinds
5 2 (6.45%) Tripwire
6 1 (3.23%) ABBYY
6 1 (3.23%) Google
6 1 (3.23%) HP
6 1 (3.23%) IBM
6 1 (3.23%) Juniper
6 1 (3.23%) Kofax
6 1 (3.23%) NEC
6 1 (3.23%) Remedy
6 1 (3.23%) Verint