The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Kent region.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 97 75 77
Rank change year-on-year
-22 +2
Permanent jobs requiring a 2nd Line Support 13 13 5
As % of all permanent IT jobs located in Kent 1.04% 1.05% 0.65%
As % of the Job Titles category 1.08% 1.13% 0.68%
Number of salaries quoted 12 12 5
Average salary £31,250 £40,000 £26,000
Average salary % change year-on-year
-21.87% +53.84%
90% offered a salary of more than £25,250 £27,800 £21,400
10% offered a salary of more than £37,500 £40,000 £30,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1206 1150 738
As % of all permanent IT jobs located in Kent 96.17% 93.12% 96.47%
Number of salaries quoted 986 970 654
Average salary £40,000 £42,500 £36,000
Average salary % change year-on-year
-5.88% +18.05%
90% offered a salary of more than £22,500 £27,500 £23,500
10% offered a salary of more than £55,000 £48,000 £70,000
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
2nd Line Support
South East

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Kent region over the 3 months to 23 April 2014.

2nd Line Support Salary Histogram in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Maidstone - 2 £27,500 - 1
Snodland - 1 £30,000 -
Tunbridge Wells - 1 £30,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 23 April 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 26 (81.25%) Microsoft
2 24 (75.00%) Windows
3 20 (62.50%) MS Office
4 15 (46.88%) MCITP
4 15 (46.88%) MCSE
4 15 (46.88%) Cisco
4 15 (46.88%) Microsoft Certification
5 14 (43.75%) MS Exchange
6 13 (40.63%) Windows 8
7 12 (37.50%) ITIL
7 12 (37.50%) Active Directory
7 12 (37.50%) Firewall
8 11 (34.38%) Exchange Server 2000
8 11 (34.38%) Problem Management
8 11 (34.38%) Blackberry
8 11 (34.38%) Blackberry Enterprise Server
8 11 (34.38%) CCNA
8 11 (34.38%) Cisco Certification
8 11 (34.38%) Avaya
8 11 (34.38%) Mac OS X
8 11 (34.38%) Apple
8 11 (34.38%) Windows 2000 Server
9 9 (28.13%) MS Excel
10 7 (21.88%) VMware
11 5 (15.63%) Citrix
12 4 (12.50%) Windows Server 2008
13 3 (9.38%) Windows Server 2003
13 3 (9.38%) SQL
13 3 (9.38%) VoIP
14 2 (6.25%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 23 April 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (43.75%) MS Exchange
2 11 (34.38%) Blackberry Enterprise Server
2 11 (34.38%) Exchange Server 2000
3 2 (6.25%) Exchange Server 2007
3 2 (6.25%) Exchange Server 2010
3 2 (6.25%) SharePoint
Applications
1 20 (62.50%) MS Office
2 9 (28.13%) MS Excel
Communications & Networking
1 12 (37.50%) Firewall
2 3 (9.38%) VoIP
3 1 (3.13%) DHCP
3 1 (3.13%) TCP/IP
3 1 (3.13%) VPN
3 1 (3.13%) DNS
Database & Business Intelligence
1 1 (3.13%) SQL Server
1 1 (3.13%) Oracle Database
General
1 2 (6.25%) Law
2 1 (3.13%) Pharmaceutical
Miscellaneous
1 11 (34.38%) Blackberry
2 2 (6.25%) NHS
Operating Systems
1 24 (75.00%) Windows
2 13 (40.63%) Windows 8
3 11 (34.38%) Mac OS X
3 11 (34.38%) Windows 2000 Server
4 4 (12.50%) Windows Server 2008
5 3 (9.38%) Windows Server 2003
6 2 (6.25%) Windows XP
7 1 (3.13%) Windows 7
7 1 (3.13%) Solaris
Processes & Methodologies
1 12 (37.50%) ITIL
2 11 (34.38%) Problem Management
3 2 (6.25%) Document Management
3 2 (6.25%) Disaster Recovery
4 1 (3.13%) Validation
4 1 (3.13%) ERP
4 1 (3.13%) Business Intelligence
4 1 (3.13%) Incident Management
Programming Languages
1 3 (9.38%) SQL
Qualifications
1 15 (46.88%) MCSE
1 15 (46.88%) Microsoft Certification
1 15 (46.88%) MCITP
2 11 (34.38%) CCNA
2 11 (34.38%) Cisco Certification
3 1 (3.13%) ITIL Certification
Quality Assurance & Compliance
1 2 (6.25%) SLA
2 1 (3.13%) 21 CFR Part 11
2 1 (3.13%) GAMP
2 1 (3.13%) GCP
2 1 (3.13%) GMP
2 1 (3.13%) GxP
System Software
1 12 (37.50%) Active Directory
2 2 (6.25%) XenApp
3 1 (3.13%) Terminal Services
Systems Management
1 1 (3.13%) SCCM
1 1 (3.13%) SCOM
Vendors
1 26 (81.25%) Microsoft
2 15 (46.88%) Cisco
3 11 (34.38%) Avaya
3 11 (34.38%) Apple
4 7 (21.88%) VMware
5 5 (15.63%) Citrix
6 1 (3.13%) Oracle
Ashford, Kent
1st Choice Jobs
Salary: £22-28k
Posted: 15 days ago
Maidstone, Kent
1st Choice Jobs
Salary: £25k+
Posted: 30+ days ago