The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 81 77 71
Rank change year-on-year
-4 -6
Permanent jobs requiring a 2nd Line Support 17 24 5
As % of all permanent IT jobs located in Kent 1.66% 2.02% 0.65%
As % of the Job Titles category 1.72% 2.10% 0.69%
Number of salaries quoted 17 21 5
Average salary £27,500 £26,500 £30,000
Average salary % change year-on-year
+3.77% -11.66%
90% offered a salary of more than £22,400 £23,500 £23,400
10% offered a salary of more than £30,000 £32,500 £36,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
986 1143 729
As % of all permanent IT jobs located in Kent 96.20% 96.21% 95.05%
Number of salaries quoted 849 1014 646
Average salary £42,500 £44,000 £40,000
Average salary % change year-on-year
-3.40% +10.00%
90% offered a salary of more than £25,000 £27,000 £25,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 2 £21,500 - 1
Whitstable - 2 £25,000 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 24 October 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (100.00%) Windows
2 25 (83.33%) Microsoft
3 22 (73.33%) MS Office
4 21 (70.00%) CCNA
4 21 (70.00%) Cisco Certification
4 21 (70.00%) Cisco
5 17 (56.67%) Firewall
6 15 (50.00%) MS Exchange
6 15 (50.00%) Windows 8
7 14 (46.67%) Blackberry
8 12 (40.00%) MCSE
8 12 (40.00%) Microsoft Certification
8 12 (40.00%) Avaya
8 12 (40.00%) MCITP
9 11 (36.67%) Blackberry Enterprise Server
9 11 (36.67%) Mac OS X
9 11 (36.67%) Apple
10 10 (33.33%) Windows XP
10 10 (33.33%) Exchange Server 2000
10 10 (33.33%) Problem Management
10 10 (33.33%) Windows 2000 Server
11 9 (30.00%) JNCIA
11 9 (30.00%) CCSA
11 9 (30.00%) Active Directory
12 7 (23.33%) Clearswift
12 7 (23.33%) Windows 7
13 5 (16.67%) CheckPoint
13 5 (16.67%) Websense
13 5 (16.67%) Internet
13 5 (16.67%) McAfee

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 24 October 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (50.00%) MS Exchange
2 11 (36.67%) Blackberry Enterprise Server
3 10 (33.33%) Exchange Server 2000
4 3 (10.00%) Exchange Server 2007
4 3 (10.00%) Exchange Server 2010
5 1 (3.33%) Exchange Server 2013
5 1 (3.33%) Exchange Server 2003
Applications
1 22 (73.33%) MS Office
2 5 (16.67%) MS Excel
3 2 (6.67%) MS PowerPoint
Communications & Networking
1 17 (56.67%) Firewall
2 5 (16.67%) Cisco PIX
2 5 (16.67%) Cisco ASA
2 5 (16.67%) Internet
General
1 2 (6.67%) Finance
1 2 (6.67%) Legal
Libraries, Frameworks & Software Standards
1 4 (13.33%) WSE
Miscellaneous
1 14 (46.67%) Blackberry
2 2 (6.67%) PDA
3 1 (3.33%) NHS
Operating Systems
1 30 (100.00%) Windows
2 15 (50.00%) Windows 8
3 11 (36.67%) Mac OS X
4 10 (33.33%) Windows 2000 Server
4 10 (33.33%) Windows XP
5 7 (23.33%) Windows 7
6 5 (16.67%) Linux
7 3 (10.00%) Windows Server 2003
8 1 (3.33%) Windows Vista
8 1 (3.33%) Windows Server 2008
8 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 10 (33.33%) Problem Management
2 5 (16.67%) CRM
2 5 (16.67%) Change Management
3 2 (6.67%) Network Management
3 2 (6.67%) Kalman Filter
Qualifications
1 21 (70.00%) CCNA
1 21 (70.00%) Cisco Certification
2 12 (40.00%) Microsoft Certification
2 12 (40.00%) MCITP
2 12 (40.00%) MCSE
3 9 (30.00%) CCSA
3 9 (30.00%) JNCIA
4 5 (16.67%) Security Cleared
Quality Assurance & Compliance
1 5 (16.67%) SLA
System Software
1 9 (30.00%) Active Directory
Vendors
1 25 (83.33%) Microsoft
2 21 (70.00%) Cisco
3 12 (40.00%) Avaya
4 11 (36.67%) Apple
5 7 (23.33%) Clearswift
6 5 (16.67%) Blue Coat
6 5 (16.67%) SonicWALL
6 5 (16.67%) Trend Micro
6 5 (16.67%) Aruba
6 5 (16.67%) F5
6 5 (16.67%) Lumension
6 5 (16.67%) CheckPoint
6 5 (16.67%) McAfee
6 5 (16.67%) Websense
6 5 (16.67%) Juniper
6 5 (16.67%) Citrix
7 1 (3.33%) VMware
Maidstone, Kent
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 6 days ago