The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 74 88 63
Rank change year-on-year
+14 -25
Permanent jobs requiring a 2nd Line Support 24 9 33
As % of all permanent IT jobs located in Kent 2.23% 0.88% 2.98%
As % of the Job Titles category 2.36% 0.91% 3.05%
Number of salaries quoted 22 9 31
Average salary £28,000 £23,000 £26,000
Average salary % change year-on-year
+21.73% -11.53%
90% offered a salary of more than £22,600 £21,500 £22,500
10% offered a salary of more than £30,000 £27,500 £30,000
UK excluding London average salary £25,000 £24,500 £24,500
% change year-on-year
+2.04% -
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1017 989 1083
As % of all permanent IT jobs located in Kent 94.69% 97.25% 97.92%
Number of salaries quoted 916 827 928
Average salary £38,500 £40,000 £42,500
Average salary % change year-on-year
-3.75% -5.88%
90% offered a salary of more than £23,750 £24,750 £24,000
10% offered a salary of more than £55,000 £57,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Kent region over the 3 months to 27 August 2015.

2nd Line Support Salary Histogram in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dartford - 1 £22,500 -
Sittingbourne - 1 - -
Tunbridge Wells - 1 £27,500 - 1
West Malling - 1 £23,500 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 27 August 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (85.19%) Windows
2 38 (70.37%) Microsoft
3 31 (57.41%) Windows 8
4 28 (51.85%) Active Directory
4 28 (51.85%) MS Exchange
5 23 (42.59%) Microsoft Certification
6 22 (40.74%) MCSE
6 22 (40.74%) MS Office
6 22 (40.74%) Firewall
7 20 (37.04%) Cisco
8 18 (33.33%) CCNA
8 18 (33.33%) Cisco Certification
8 18 (33.33%) Blackberry
8 18 (33.33%) MCITP
9 17 (31.48%) Blackberry Enterprise Server
10 16 (29.63%) Mac OS X
10 16 (29.63%) Apple
10 16 (29.63%) Avaya
10 16 (29.63%) Exchange Server 2000
10 16 (29.63%) Windows 2000 Server
10 16 (29.63%) Problem Management
11 15 (27.78%) MS Excel
12 14 (25.93%) VMware
13 10 (18.52%) TCP/IP
13 10 (18.52%) Office 365
14 9 (16.67%) DNS
14 9 (16.67%) Citrix
14 9 (16.67%) Finance
15 8 (14.81%) Windows XP
15 8 (14.81%) ITIL

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 27 August 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (51.85%) MS Exchange
2 17 (31.48%) Blackberry Enterprise Server
3 16 (29.63%) Exchange Server 2000
4 2 (3.70%) Exchange Server 2007
4 2 (3.70%) Exchange Server 2010
4 2 (3.70%) Exchange Server 2013
5 1 (1.85%) SharePoint
5 1 (1.85%) Exchange Server 2003
Applications
1 22 (40.74%) MS Office
2 15 (27.78%) MS Excel
Cloud Services
1 10 (18.52%) Office 365
2 1 (1.85%) Amazon AWS
Communications & Networking
1 22 (40.74%) Firewall
2 10 (18.52%) TCP/IP
3 9 (16.67%) DNS
4 6 (11.11%) DHCP
5 5 (9.26%) LAN
5 5 (9.26%) VoIP
5 5 (9.26%) WAN
5 5 (9.26%) SAN
6 3 (5.56%) VPN
7 2 (3.70%) Wireless
8 1 (1.85%) Intrusion Detection
8 1 (1.85%) Cisco PIX
8 1 (1.85%) Network Security
8 1 (1.85%) iSCSI
8 1 (1.85%) Cisco ASA
8 1 (1.85%) NAS
8 1 (1.85%) HTTP
8 1 (1.85%) SMTP
Database & Business Intelligence
1 4 (7.41%) SQL Server
General
1 9 (16.67%) Finance
2 4 (7.41%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.85%) Web Services
Miscellaneous
1 18 (33.33%) Blackberry
2 5 (9.26%) Management Information System
3 3 (5.56%) Fat Client
3 3 (5.56%) Thin Client
4 1 (1.85%) Analytical Skills
4 1 (1.85%) Data Centre
4 1 (1.85%) SecurID
Operating Systems
1 46 (85.19%) Windows
2 31 (57.41%) Windows 8
3 16 (29.63%) Mac OS X
3 16 (29.63%) Windows 2000 Server
4 8 (14.81%) Windows XP
5 5 (9.26%) Windows Server 2008
6 4 (7.41%) Windows 7
6 4 (7.41%) Windows Server 2012
7 3 (5.56%) Windows Vista
8 2 (3.70%) Mac OS
8 2 (3.70%) Windows Server 2003
8 2 (3.70%) Linux
Processes & Methodologies
1 16 (29.63%) Problem Management
2 8 (14.81%) ITIL V3
2 8 (14.81%) ITIL
2 8 (14.81%) Agile Software Development
2 8 (14.81%) Asset Management
2 8 (14.81%) Mobile Device Management
3 5 (9.26%) Disaster Recovery
3 5 (9.26%) Continuous Improvement
4 2 (3.70%) Incident Management
5 1 (1.85%) Data Protection
Programming Languages
1 1 (1.85%) SQL
Qualifications
1 23 (42.59%) Microsoft Certification
2 22 (40.74%) MCSE
3 18 (33.33%) CCNA
3 18 (33.33%) Cisco Certification
3 18 (33.33%) MCITP
4 7 (12.96%) MCP
5 2 (3.70%) Security Cleared
5 2 (3.70%) MCTS
5 2 (3.70%) MCSA
6 1 (1.85%) Degree
6 1 (1.85%) CCENT
System Software
1 28 (51.85%) Active Directory
2 8 (14.81%) VMware Infrastructure
3 2 (3.70%) Terminal Services
4 1 (1.85%) XenApp
4 1 (1.85%) vSphere
Systems Management
1 2 (3.70%) Backup Exec
1 2 (3.70%) SCCM
Vendors
1 38 (70.37%) Microsoft
2 20 (37.04%) Cisco
3 16 (29.63%) Avaya
3 16 (29.63%) Apple
4 14 (25.93%) VMware
5 9 (16.67%) Citrix
6 2 (3.70%) HP
7 1 (1.85%) Juniper
7 1 (1.85%) CommVault
7 1 (1.85%) NetApp
7 1 (1.85%) Mitel
7 1 (1.85%) Blue Coat
7 1 (1.85%) F5
7 1 (1.85%) CheckPoint
7 1 (1.85%) Remedy
7 1 (1.85%) Websense
Canterbury, Kent
Oscar Associates (UK) Ltd
Salary: £21000 - £25000 per annum + Benefits
Posted: 10 hours ago
Tunbridge Wells, Kent
Circle Recruitment
Salary: £25000 - £30000 per annum + Pension, Bonus, Gym
Posted: Yesterday