The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 90 62 72
Rank change year-on-year
-28 +10
Permanent jobs requiring a 2nd Line Support 10 33 6
As % of all permanent IT jobs located in Kent 0.98% 3.00% 0.75%
As % of the Job Titles category 1.01% 3.07% 0.77%
Number of salaries quoted 10 31 5
Average salary £23,500 £26,500 £25,000
Average salary % change year-on-year
-11.32% +6.00%
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
995 1075 779
As % of all permanent IT jobs located in Kent 97.17% 97.82% 96.89%
Number of salaries quoted 831 924 689
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £24,750 £24,000 £27,500
10% offered a salary of more than £55,000 £55,000 £57,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone -4 4 £21,500 -28.33%
Whitstable - 1 £25,000 - 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 29 August 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 21 (100.00%) Windows
2 14 (66.67%) MS Office
3 13 (61.90%) Microsoft
4 12 (57.14%) Cisco
5 11 (52.38%) Active Directory
6 10 (47.62%) Cisco Certification
6 10 (47.62%) CCNA
6 10 (47.62%) Windows 8
7 9 (42.86%) MS Exchange
8 8 (38.10%) Firewall
8 8 (38.10%) Windows XP
9 6 (28.57%) Citrix
9 6 (28.57%) Blackberry
9 6 (28.57%) Windows 7
10 5 (23.81%) CCSA
10 5 (23.81%) JNCIA
10 5 (23.81%) MCITP
10 5 (23.81%) Blackberry Enterprise Server
10 5 (23.81%) Clearswift
10 5 (23.81%) Mac OS X
10 5 (23.81%) Avaya
10 5 (23.81%) Microsoft Certification
10 5 (23.81%) MCSE
11 4 (19.05%) MS Excel
11 4 (19.05%) Windows Server 2003
11 4 (19.05%) Apple
11 4 (19.05%) Exchange Server 2000
11 4 (19.05%) Windows 2000 Server
11 4 (19.05%) Problem Management
11 4 (19.05%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 29 August 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (42.86%) MS Exchange
2 5 (23.81%) Blackberry Enterprise Server
3 4 (19.05%) Exchange Server 2000
3 4 (19.05%) Exchange Server 2007
3 4 (19.05%) Exchange Server 2010
4 1 (4.76%) Exchange Server 2003
Applications
1 14 (66.67%) MS Office
2 4 (19.05%) MS Excel
3 1 (4.76%) MS PowerPoint
Communications & Networking
1 8 (38.10%) Firewall
2 3 (14.29%) Cisco PIX
2 3 (14.29%) Cisco ASA
2 3 (14.29%) Internet
General
1 2 (9.52%) Finance
1 2 (9.52%) Legal
Libraries, Frameworks & Software Standards
1 2 (9.52%) WSE
Miscellaneous
1 6 (28.57%) Blackberry
2 3 (14.29%) NHS
3 1 (4.76%) PDA
Operating Systems
1 21 (100.00%) Windows
2 10 (47.62%) Windows 8
3 8 (38.10%) Windows XP
4 6 (28.57%) Windows 7
5 5 (23.81%) Mac OS X
6 4 (19.05%) Windows Server 2003
6 4 (19.05%) Windows 2000 Server
7 3 (14.29%) Linux
7 3 (14.29%) Windows Server 2008
Processes & Methodologies
1 4 (19.05%) Problem Management
2 3 (14.29%) CRM
2 3 (14.29%) Change Management
3 2 (9.52%) Network Management
3 2 (9.52%) Kalman Filter
4 1 (4.76%) ITIL
Qualifications
1 10 (47.62%) CCNA
1 10 (47.62%) Cisco Certification
2 5 (23.81%) Microsoft Certification
2 5 (23.81%) CCSA
2 5 (23.81%) JNCIA
2 5 (23.81%) MCITP
2 5 (23.81%) MCSE
3 3 (14.29%) Security Cleared
4 1 (4.76%) ITIL Certification
Quality Assurance & Compliance
1 3 (14.29%) SLA
System Software
1 11 (52.38%) Active Directory
Vendors
1 13 (61.90%) Microsoft
2 12 (57.14%) Cisco
3 6 (28.57%) Citrix
4 5 (23.81%) Avaya
4 5 (23.81%) Clearswift
5 4 (19.05%) Apple
6 3 (14.29%) CheckPoint
6 3 (14.29%) McAfee
6 3 (14.29%) Websense
6 3 (14.29%) Juniper
6 3 (14.29%) Blue Coat
6 3 (14.29%) SonicWALL
6 3 (14.29%) Trend Micro
6 3 (14.29%) Aruba
6 3 (14.29%) F5
6 3 (14.29%) Lumension
7 2 (9.52%) VMware
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Package
Posted: Yesterday
Whitstable, Kent
Etech Partners
Salary: Up to £25,000 per annum
Posted: 3 days ago
Kent
EVAK Technologies Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 8 days ago