The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 87 80 76
Rank change year-on-year
-7 -4
Permanent jobs requiring a 2nd Line Support 23 23 4
As % of all permanent IT jobs located in Kent 1.99% 1.91% 0.53%
As % of the Job Titles category 2.06% 2.02% 0.54%
Number of salaries quoted 23 21 4
Average salary £30,000 £26,500 £30,000
Average salary % change year-on-year
+13.20% -11.66%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1115 1138 745
As % of all permanent IT jobs located in Kent 96.62% 94.60% 98.16%
Number of salaries quoted 999 1010 642
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £57,500 £52,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +8 5 £21,500 -12.24%
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 24 December 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 34 (100.00%) Windows
2 33 (97.06%) Microsoft
3 29 (85.29%) CCNA
3 29 (85.29%) Cisco Certification
4 26 (76.47%) MS Office
5 23 (67.65%) Cisco
6 22 (64.71%) Firewall
7 17 (50.00%) Windows 8
8 16 (47.06%) MS Exchange
8 16 (47.06%) Blackberry
9 15 (44.12%) CCSA
9 15 (44.12%) JNCIA
10 14 (41.18%) MCSE
10 14 (41.18%) Microsoft Certification
10 14 (41.18%) Avaya
10 14 (41.18%) Apple
10 14 (41.18%) MCITP
10 14 (41.18%) Problem Management
11 13 (38.24%) Mac OS X
11 13 (38.24%) Blackberry Enterprise Server
11 13 (38.24%) Exchange Server 2000
11 13 (38.24%) Windows 2000 Server
12 11 (32.35%) Windows XP
13 9 (26.47%) SLA
13 9 (26.47%) Clearswift
13 9 (26.47%) Windows 7
14 8 (23.53%) Linux
14 8 (23.53%) CRM
14 8 (23.53%) Juniper
14 8 (23.53%) CheckPoint

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 24 December 2014, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (47.06%) MS Exchange
2 13 (38.24%) Blackberry Enterprise Server
2 13 (38.24%) Exchange Server 2000
3 2 (5.88%) Exchange Server 2007
3 2 (5.88%) Exchange Server 2010
4 1 (2.94%) Exchange Server 2013
Applications
1 26 (76.47%) MS Office
2 4 (11.76%) MS Excel
3 2 (5.88%) MS PowerPoint
Communications & Networking
1 22 (64.71%) Firewall
2 8 (23.53%) Cisco PIX
2 8 (23.53%) Cisco ASA
2 8 (23.53%) Internet
3 1 (2.94%) VoIP
3 1 (2.94%) DHCP
3 1 (2.94%) TCP/IP
3 1 (2.94%) DNS
General
1 1 (2.94%) Telecoms
1 1 (2.94%) Finance
1 1 (2.94%) Legal
1 1 (2.94%) Advertising
Libraries, Frameworks & Software Standards
1 7 (20.59%) WSE
Miscellaneous
1 16 (47.06%) Blackberry
2 2 (5.88%) PDA
Operating Systems
1 34 (100.00%) Windows
2 17 (50.00%) Windows 8
3 13 (38.24%) Windows 2000 Server
3 13 (38.24%) Mac OS X
4 11 (32.35%) Windows XP
5 9 (26.47%) Windows 7
6 8 (23.53%) Linux
7 2 (5.88%) Windows Server 2003
7 2 (5.88%) Windows Vista
8 1 (2.94%) Windows Server 2008
8 1 (2.94%) Windows Server 2012
Processes & Methodologies
1 14 (41.18%) Problem Management
2 8 (23.53%) CRM
2 8 (23.53%) Change Management
3 1 (2.94%) Network Management
3 1 (2.94%) Kalman Filter
3 1 (2.94%) ITIL
Qualifications
1 29 (85.29%) CCNA
1 29 (85.29%) Cisco Certification
2 15 (44.12%) CCSA
2 15 (44.12%) JNCIA
3 14 (41.18%) MCITP
3 14 (41.18%) Microsoft Certification
3 14 (41.18%) MCSE
4 8 (23.53%) Security Cleared
5 1 (2.94%) MCP
Quality Assurance & Compliance
1 9 (26.47%) SLA
System Software
1 4 (11.76%) Active Directory
2 1 (2.94%) VMware Infrastructure
Vendors
1 33 (97.06%) Microsoft
2 23 (67.65%) Cisco
3 14 (41.18%) Avaya
3 14 (41.18%) Apple
4 9 (26.47%) Clearswift
5 8 (23.53%) Blue Coat
5 8 (23.53%) SonicWALL
5 8 (23.53%) Trend Micro
5 8 (23.53%) Aruba
5 8 (23.53%) F5
5 8 (23.53%) Lumension
5 8 (23.53%) CheckPoint
5 8 (23.53%) McAfee
5 8 (23.53%) Websense
5 8 (23.53%) Juniper
6 1 (2.94%) Citrix
6 1 (2.94%) VMware
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £23,000 to £27,000 per annum
Posted: 7 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 9 days ago