The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 76 91 64
Rank change year-on-year
+15 -27
Permanent jobs requiring a 2nd Line Support 21 12 32
As % of all permanent IT jobs located in Kent 1.92% 1.09% 3.02%
As % of the Job Titles category 2.03% 1.11% 3.10%
Number of salaries quoted 21 12 30
Average salary £30,000 £24,500 £26,000
Average salary % change year-on-year
+22.44% -5.76%
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1033 1083 1031
As % of all permanent IT jobs located in Kent 94.34% 98.01% 97.26%
Number of salaries quoted 921 931 882
Average salary £38,000 £40,000 £40,000
Average salary % change year-on-year
-5.00% -
90% offered a salary of more than £24,000 £24,500 £24,150
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Kent region over the 3 months to 4 August 2015.

2nd Line Support Salary Histogram in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells - 2 £26,500 -
Maidstone -3 1 £30,000 +25.00%
Tonbridge - 1 £26,000 -
West Malling - 1 £23,500 - 1
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 4 August 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 41 (83.67%) Windows
2 35 (71.43%) Microsoft
3 29 (59.18%) MS Exchange
4 27 (55.10%) Windows 8
5 25 (51.02%) Microsoft Certification
6 24 (48.98%) MCSE
6 24 (48.98%) MS Office
7 21 (42.86%) Cisco
7 21 (42.86%) Firewall
8 20 (40.82%) Blackberry
8 20 (40.82%) MCITP
8 20 (40.82%) CCNA
8 20 (40.82%) Active Directory
8 20 (40.82%) Cisco Certification
9 19 (38.78%) Avaya
9 19 (38.78%) Mac OS X
9 19 (38.78%) Apple
9 19 (38.78%) Exchange Server 2000
9 19 (38.78%) Problem Management
9 19 (38.78%) Blackberry Enterprise Server
9 19 (38.78%) Windows 2000 Server
10 11 (22.45%) VMware
11 10 (20.41%) MS Excel
12 9 (18.37%) Finance
13 7 (14.29%) TCP/IP
13 7 (14.29%) Citrix
13 7 (14.29%) Windows XP
13 7 (14.29%) DNS
13 7 (14.29%) VMware Infrastructure
14 5 (10.20%) Continuous Improvement

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 4 August 2015, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (59.18%) MS Exchange
2 19 (38.78%) Blackberry Enterprise Server
2 19 (38.78%) Exchange Server 2000
3 1 (2.04%) Exchange Server 2003
3 1 (2.04%) Exchange Server 2007
3 1 (2.04%) Exchange Server 2010
3 1 (2.04%) Exchange Server 2013
Applications
1 24 (48.98%) MS Office
2 10 (20.41%) MS Excel
Cloud Services
1 5 (10.20%) Office 365
Communications & Networking
1 21 (42.86%) Firewall
2 7 (14.29%) TCP/IP
2 7 (14.29%) DNS
3 5 (10.20%) SAN
3 5 (10.20%) LAN
3 5 (10.20%) VoIP
3 5 (10.20%) WAN
3 5 (10.20%) DHCP
4 1 (2.04%) HTTP
4 1 (2.04%) VPN
4 1 (2.04%) Wireless
4 1 (2.04%) Cisco PIX
4 1 (2.04%) Network Security
4 1 (2.04%) iSCSI
4 1 (2.04%) Cisco ASA
4 1 (2.04%) NAS
Database & Business Intelligence
1 4 (8.16%) SQL Server
General
1 9 (18.37%) Finance
2 4 (8.16%) Advertising
3 1 (2.04%) Retail
Miscellaneous
1 20 (40.82%) Blackberry
2 5 (10.20%) Management Information System
3 3 (6.12%) Fat Client
3 3 (6.12%) Thin Client
4 1 (2.04%) Analytical Skills
4 1 (2.04%) Data Centre
4 1 (2.04%) SecurID
Operating Systems
1 41 (83.67%) Windows
2 27 (55.10%) Windows 8
3 19 (38.78%) Mac OS X
3 19 (38.78%) Windows 2000 Server
4 7 (14.29%) Windows XP
5 4 (8.16%) Windows Server 2008
5 4 (8.16%) Windows Server 2012
6 2 (4.08%) Windows 7
7 1 (2.04%) Mac OS
7 1 (2.04%) Windows Server 2003
7 1 (2.04%) Windows Vista
7 1 (2.04%) Linux
Processes & Methodologies
1 19 (38.78%) Problem Management
2 5 (10.20%) Continuous Improvement
3 4 (8.16%) Mobile Device Management
3 4 (8.16%) ITIL V3
3 4 (8.16%) ITIL
3 4 (8.16%) Disaster Recovery
3 4 (8.16%) Agile Software Development
3 4 (8.16%) Asset Management
4 1 (2.04%) Incident Management
4 1 (2.04%) CRM
4 1 (2.04%) Change Management
4 1 (2.04%) Data Protection
Qualifications
1 25 (51.02%) Microsoft Certification
2 24 (48.98%) MCSE
3 20 (40.82%) CCNA
3 20 (40.82%) Cisco Certification
3 20 (40.82%) MCITP
4 5 (10.20%) MCP
5 2 (4.08%) Degree
5 2 (4.08%) Security Cleared
6 1 (2.04%) MCTS
6 1 (2.04%) MCSA
Quality Assurance & Compliance
1 1 (2.04%) SLA
System Software
1 20 (40.82%) Active Directory
2 7 (14.29%) VMware Infrastructure
3 1 (2.04%) XenApp
3 1 (2.04%) vSphere
3 1 (2.04%) Terminal Services
Systems Management
1 2 (4.08%) SCCM
2 1 (2.04%) Backup Exec
Vendors
1 35 (71.43%) Microsoft
2 21 (42.86%) Cisco
3 19 (38.78%) Avaya
3 19 (38.78%) Apple
4 11 (22.45%) VMware
5 7 (14.29%) Citrix
6 1 (2.04%) HP
6 1 (2.04%) Juniper
6 1 (2.04%) CommVault
6 1 (2.04%) NetApp
6 1 (2.04%) Mitel
6 1 (2.04%) Blue Coat
6 1 (2.04%) F5
6 1 (2.04%) CheckPoint
6 1 (2.04%) Websense
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