The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 87 58 100
Rank change year-on-year
-29 +42
Permanent jobs requiring a 2nd Line Support 14 37 10
As % of all permanent IT jobs located in Kent 1.30% 3.78% 0.82%
As % of the Job Titles category 1.33% 3.93% 0.84%
Number of salaries quoted 13 31 10
Average salary £26,000 £30,000 £27,500
Average salary % change year-on-year
-13.33% +9.09%
90% offered a salary of more than £23,700 £24,500 £20,800
10% offered a salary of more than £29,100 £31,000 £37,500
UK excluding London average salary £25,500 £24,500 £24,000
% change year-on-year
+4.08% +2.08%
2nd Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1055 942 1195
As % of all permanent IT jobs located in Kent 98.23% 96.22% 98.11%
Number of salaries quoted 917 850 975
Average salary £37,500 £35,000 £40,000
Average salary % change year-on-year
+7.14% -12.50%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Kent region.

2nd Line Support Salary Trend in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dartford +3 6 £27,500 -3.50%
Sittingbourne - 2 £24,500 -
Tonbridge - 2 £26,000 -
Chatham -7 1 £23,500 -14.54%
Faversham - 1 £25,000 -
West Malling - 1 £22,250 -
2nd Line Support
South East

2nd Line Support
Top 30 Related IT Skills in Kent

For the 6 months to 1 May 2016, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 21 (84.00%) Windows
2 14 (56.00%) Active Directory
3 13 (52.00%) Microsoft
3 13 (52.00%) MS Exchange
4 12 (48.00%) VMware
5 11 (44.00%) Windows Server
6 10 (40.00%) Cisco
7 9 (36.00%) Hyper-V
8 8 (32.00%) VMware Infrastructure
8 8 (32.00%) MS Excel
8 8 (32.00%) Firewall
9 7 (28.00%) MS Office
9 7 (28.00%) Driving Licence
10 6 (24.00%) Windows Server 2012
11 5 (20.00%) DNS
11 5 (20.00%) SLA
11 5 (20.00%) Windows 8
11 5 (20.00%) Windows 7
12 4 (16.00%) Apple iOS
12 4 (16.00%) Office 365
12 4 (16.00%) Performance Monitoring
12 4 (16.00%) Mentoring
12 4 (16.00%) Android
12 4 (16.00%) Windows Server 2008
12 4 (16.00%) DHCP
12 4 (16.00%) ITIL
12 4 (16.00%) MCSE
12 4 (16.00%) CCNA
12 4 (16.00%) Citrix
12 4 (16.00%) Cisco Certification

2nd Line Support
Top Related IT Skills in Kent by Category

For the 6 months to 1 May 2016, IT jobs across the Kent region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (52.00%) MS Exchange
2 3 (12.00%) Exchange Server 2000
2 3 (12.00%) Exchange Server 2013
3 2 (8.00%) Exchange Server 2010
3 2 (8.00%) IBM Notes
3 2 (8.00%) SharePoint
4 1 (4.00%) Exchange Server 2003
4 1 (4.00%) Exchange Server 2007
Applications
1 8 (32.00%) MS Excel
2 7 (28.00%) MS Office
Cloud Services
1 4 (16.00%) Office 365
Communications & Networking
1 8 (32.00%) Firewall
2 5 (20.00%) DNS
3 4 (16.00%) DHCP
4 2 (8.00%) LAN
4 2 (8.00%) TCP/IP
4 2 (8.00%) WAN
5 1 (4.00%) Broadband
5 1 (4.00%) Fibre Channel
5 1 (4.00%) Intranet
5 1 (4.00%) iSCSI
5 1 (4.00%) MPLS
5 1 (4.00%) SAN
5 1 (4.00%) VPN
Database & Business Intelligence
1 2 (8.00%) SQL Server
General
1 3 (12.00%) Finance
2 1 (4.00%) Manufacturing
2 1 (4.00%) Telecoms
Miscellaneous
1 7 (28.00%) Driving Licence
2 2 (8.00%) Data Centre
2 2 (8.00%) Video Conferencing
Operating Systems
1 21 (84.00%) Windows
2 11 (44.00%) Windows Server
3 6 (24.00%) Windows Server 2012
4 5 (20.00%) Windows 7
4 5 (20.00%) Windows 8
5 4 (16.00%) Android
5 4 (16.00%) Apple iOS
5 4 (16.00%) Windows Server 2008
6 3 (12.00%) Windows 2000 Server
7 2 (8.00%) Windows XP
Processes & Methodologies
1 4 (16.00%) ITIL
1 4 (16.00%) Mentoring
1 4 (16.00%) Performance Monitoring
2 2 (8.00%) Analytics
2 2 (8.00%) Change Control
2 2 (8.00%) Patch Management
2 2 (8.00%) Risk Management
2 2 (8.00%) Service Management
3 1 (4.00%) Line Management
Qualifications
1 4 (16.00%) CCNA
1 4 (16.00%) Cisco Certification
1 4 (16.00%) MCSE
1 4 (16.00%) Microsoft Certification
2 2 (8.00%) CCDA
2 2 (8.00%) MCSA
3 1 (4.00%) Degree
Quality Assurance & Compliance
1 5 (20.00%) SLA
System Software
1 14 (56.00%) Active Directory
2 9 (36.00%) Hyper-V
3 8 (32.00%) VMware Infrastructure
4 2 (8.00%) vSphere
4 2 (8.00%) XenApp
Systems Management
1 2 (8.00%) SCCM
1 2 (8.00%) WSUS
2 1 (4.00%) Cisco UCCX
Vendors
1 13 (52.00%) Microsoft
2 12 (48.00%) VMware
3 10 (40.00%) Cisco
4 4 (16.00%) Citrix
5 3 (12.00%) Avaya
6 2 (8.00%) CheckPoint
6 2 (8.00%) Forcepoint
6 2 (8.00%) LANDesk
6 2 (8.00%) Lotus
6 2 (8.00%) SolarWinds
6 2 (8.00%) Tripwire
7 1 (4.00%) Juniper
7 1 (4.00%) NEC
7 1 (4.00%) Verint