The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 220 207 259
Rank change year-on-year
-13 +52
Permanent jobs requiring a 2nd Line Support 238 225 194
As % of all permanent IT jobs located in the South East 1.16% 1.11% 0.87%
As % of the Job Titles category 1.22% 1.17% 0.92%
Number of salaries quoted 195 183 164
Average salary £26,000 £26,000 £25,500
Average salary % change year-on-year
- +1.96%
90% offered a salary of more than £22,500 £22,000 £21,250
10% offered a salary of more than £35,000 £32,050 £37,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19529 19154 21142
As % of all permanent IT jobs located in the South East 95.58% 94.65% 95.17%
Number of salaries quoted 15938 15316 18330
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £57,500 £62,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 28 January 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +3 79 £27,000 +3.84% 7
Hampshire -9 53 £25,000 -1.96% 12
Surrey -26 35 £27,500 +10.00% 9
Buckinghamshire +3 21 £26,000 -5.45% 1
Kent -4 21 £30,000 - 2
West Sussex +4 16 £24,000 -7.69% 3
East Sussex -11 9 £26,500 +3.92%
Middlesex +17 4 £23,500 -21.66% 1
Oxfordshire -13 4 £27,500 +5.76% 2
Sussex - 2 £26,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 January 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 496 (81.85%) Windows
2 317 (52.31%) Microsoft
3 275 (45.38%) Active Directory
4 184 (30.36%) MS Exchange
5 168 (27.72%) MS Office
6 166 (27.39%) Windows 7
7 147 (24.26%) MS Excel
8 136 (22.44%) Windows XP
9 116 (19.14%) ITIL
10 114 (18.81%) Windows Server 2003
10 114 (18.81%) VMware
11 113 (18.65%) Windows Server 2008
12 102 (16.83%) Firewall
13 101 (16.67%) Citrix
14 96 (15.84%) Cisco
15 93 (15.35%) Security Cleared
16 91 (15.02%) Windows 8
17 90 (14.85%) Microsoft Certification
18 82 (13.53%) SLA
19 80 (13.20%) Blackberry
19 80 (13.20%) VMware Infrastructure
20 77 (12.71%) Windows Server 2012
20 77 (12.71%) Exchange Server 2010
21 71 (11.72%) HP
21 71 (11.72%) Linux
22 70 (11.55%) Windows 2000 Server
23 69 (11.39%) DV Cleared
24 67 (11.06%) Finance
25 66 (10.89%) TCP/IP
26 59 (9.74%) Exchange Server 2003

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 January 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 184 (30.36%) MS Exchange
2 77 (12.71%) Exchange Server 2010
3 59 (9.74%) Exchange Server 2003
4 54 (8.91%) Blackberry Enterprise Server
5 42 (6.93%) Exchange Server 2007
6 29 (4.79%) Live Communications Server
7 18 (2.97%) Exchange Server 2013
8 16 (2.64%) Exchange Server 2000
9 15 (2.48%) Lync
10 14 (2.31%) IIS
11 8 (1.32%) SharePoint
12 7 (1.16%) IBM Notes
13 6 (0.99%) Apache
14 5 (0.83%) WebLogic
14 5 (0.83%) CMS
15 3 (0.50%) Commerce Server
16 2 (0.33%) WebSphere
16 2 (0.33%) Tomcat
16 2 (0.33%) Lotus Domino
16 2 (0.33%) JBoss
Applications
1 168 (27.72%) MS Office
2 147 (24.26%) MS Excel
3 9 (1.49%) MS Visio
4 6 (0.99%) MS PowerPoint
5 3 (0.50%) Spreadsheet
5 3 (0.50%) Acrobat
6 2 (0.33%) MS Project
Business Applications
1 2 (0.33%) BASE24
1 2 (0.33%) Dynamics NAV
2 1 (0.17%) Dynamics AX
2 1 (0.17%) Sage 200
2 1 (0.17%) Nortel Periphonics
2 1 (0.17%) SalesLogix
Cloud Services
1 22 (3.63%) Office 365
2 13 (2.15%) SaaS
3 8 (1.32%) PaaS
3 8 (1.32%) IaaS
4 4 (0.66%) Amazon AWS
4 4 (0.66%) Google Apps
5 1 (0.17%) Cloud Computing
5 1 (0.17%) Microsoft Azure
Communications & Networking
1 102 (16.83%) Firewall
2 66 (10.89%) TCP/IP
3 54 (8.91%) Internet
4 51 (8.42%) DNS
5 40 (6.60%) LAN
6 37 (6.11%) WAN
7 36 (5.94%) SAN
8 34 (5.61%) VPN
9 28 (4.62%) DHCP
10 22 (3.63%) VoIP
11 16 (2.64%) Ethernet
12 13 (2.15%) Cisco ASA
12 13 (2.15%) NAS
13 11 (1.82%) IPsec
14 10 (1.65%) SSL
15 7 (1.16%) Cisco Nexus
16 6 (0.99%) FCoE
16 6 (0.99%) Fibre Channel
16 6 (0.99%) Broadband
16 6 (0.99%) ISDN
Database & Business Intelligence
1 56 (9.24%) SQL Server
2 9 (1.49%) SQL Server 2005
3 8 (1.32%) SQL Server 2012
4 6 (0.99%) MySQL
5 4 (0.66%) Data Warehouse
6 3 (0.50%) Relational Database
7 2 (0.33%) SQL Server 2008
7 2 (0.33%) SQL Server Reporting Services
7 2 (0.33%) Crystal Reports
8 1 (0.17%) Informix
8 1 (0.17%) MS Access
8 1 (0.17%) RDBMS
8 1 (0.17%) SQL Server 2000
8 1 (0.17%) PostgreSQL
8 1 (0.17%) QlikView
Development Applications
1 6 (0.99%) Visual Studio
2 3 (0.50%) Talend Open Studio
2 3 (0.50%) FishEye
3 2 (0.33%) Team Foundation Server
General
1 67 (11.06%) Finance
2 44 (7.26%) Telecoms
3 40 (6.60%) Retail
4 8 (1.32%) Manufacturing
5 7 (1.16%) Banking
6 4 (0.66%) French Language
6 4 (0.66%) German Language
6 4 (0.66%) Retail Banking
6 4 (0.66%) Publishing
7 3 (0.50%) Back Office
8 2 (0.33%) Pharmaceutical
8 2 (0.33%) Advertising
8 2 (0.33%) Billing
9 1 (0.17%) Marketing
9 1 (0.17%) Spanish Language
9 1 (0.17%) Automotive
9 1 (0.17%) Legal
Libraries, Frameworks & Software Standards
1 24 (3.96%) .NET
2 16 (2.64%) HTML
3 7 (1.16%) ASP.NET
3 7 (1.16%) CSS
3 7 (1.16%) WSE
4 4 (0.66%) Web Services
4 4 (0.66%) .NET Framework
5 2 (0.33%) Flash
5 2 (0.33%) WebSphere MQ
5 2 (0.33%) Spring
5 2 (0.33%) XML
6 1 (0.17%) XSLT
Miscellaneous
1 80 (13.20%) Blackberry
2 35 (5.78%) Clustering
3 25 (4.13%) Thin Client
3 25 (4.13%) Fat Client
4 23 (3.80%) Replication
5 22 (3.63%) Analytical Skills
6 14 (2.31%) Management Information System
7 13 (2.15%) AS400
7 13 (2.15%) iSeries
7 13 (2.15%) Statistics
8 11 (1.82%) Enterprise Software
9 9 (1.49%) Mathematics
10 6 (0.99%) FlexPod
10 6 (0.99%) e-Health
11 5 (0.83%) PDA
11 5 (0.83%) EPoS
12 4 (0.66%) Client/Server
12 4 (0.66%) Computer Science
12 4 (0.66%) Video Conferencing
13 3 (0.50%) Open Source
Operating Systems
1 496 (81.85%) Windows
2 166 (27.39%) Windows 7
3 136 (22.44%) Windows XP
4 114 (18.81%) Windows Server 2003
5 113 (18.65%) Windows Server 2008
6 91 (15.02%) Windows 8
7 77 (12.71%) Windows Server 2012
8 71 (11.72%) Linux
9 70 (11.55%) Windows 2000 Server
10 40 (6.60%) Windows Vista
11 27 (4.46%) UNIX
11 27 (4.46%) Mac OS X
12 15 (2.48%) Windows Mobile
13 14 (2.31%) Mac OS
14 11 (1.82%) Android
15 10 (1.65%) Apple iOS
16 8 (1.32%) VMS
17 5 (0.83%) Red Hat Enterprise Linux
18 3 (0.50%) CentOS
19 2 (0.33%) Windows 2000
Processes & Methodologies
1 116 (19.14%) ITIL
2 59 (9.74%) Release Management
3 54 (8.91%) Software Deployment
4 41 (6.77%) Software Distribution
5 37 (6.11%) Incident Management
6 33 (5.45%) High Availability
7 30 (4.95%) CRM
8 29 (4.79%) Change Management
9 27 (4.46%) Problem Management
10 24 (3.96%) Root Cause Analysis
11 18 (2.97%) Asset Management
12 17 (2.81%) Service Delivery
13 14 (2.31%) Kalman Filter
14 12 (1.98%) Service Management
15 11 (1.82%) Time Management
15 11 (1.82%) Network Management
16 10 (1.65%) Information Security
17 9 (1.49%) Mentoring
17 9 (1.49%) Coaching
18 8 (1.32%) Change Control
Programming Languages
1 52 (8.58%) SQL
2 15 (2.48%) Java
3 12 (1.98%) C#
4 11 (1.82%) PowerShell
5 9 (1.49%) C
6 5 (0.83%) C++
6 5 (0.83%) JavaScript
7 4 (0.66%) PHP
8 3 (0.50%) Perl
8 3 (0.50%) VB.NET
8 3 (0.50%) Bash Shell
9 2 (0.33%) Python
10 1 (0.17%) VBA
10 1 (0.17%) R
10 1 (0.17%) PL/SQL
10 1 (0.17%) VB
Qualifications
1 93 (15.35%) Security Cleared
2 90 (14.85%) Microsoft Certification
3 69 (11.39%) DV Cleared
4 54 (8.91%) MCSE
5 51 (8.42%) CCNA
5 51 (8.42%) Cisco Certification
6 48 (7.92%) SC Cleared
7 44 (7.26%) MCP
8 35 (5.78%) Degree
9 34 (5.61%) MCITP
10 20 (3.30%) MCSA
11 16 (2.64%) MCTS
12 12 (1.98%) ITIL Foundation Certificate
12 12 (1.98%) CCSA
12 12 (1.98%) JNCIA
13 10 (1.65%) Network+ Certification
14 7 (1.16%) A+ Certification
15 6 (0.99%) VMware Certified Professional (VCP)
16 4 (0.66%) CCVP
16 4 (0.66%) CNE
Quality Assurance & Compliance
1 82 (13.53%) SLA
2 13 (2.15%) ISO/IEC 27001
3 6 (0.99%) PCI DSS
4 3 (0.50%) ISO 9001
5 2 (0.33%) QA
5 2 (0.33%) ISO 8583
System Software
1 275 (45.38%) Active Directory
2 80 (13.20%) VMware Infrastructure
3 33 (5.45%) vSphere
4 29 (4.79%) Hyper-V
5 25 (4.13%) XenApp
6 17 (2.81%) Terminal Services
7 7 (1.16%) vCloud
8 6 (0.99%) VMware ESX
9 4 (0.66%) Samba
9 4 (0.66%) Citrix Presentation Server
9 4 (0.66%) XenDesktop
10 2 (0.33%) Microsoft Virtual Server
11 1 (0.17%) VMware Server
11 1 (0.17%) VMware Workstation
11 1 (0.17%) ISA Server
11 1 (0.17%) VMware ESXi
Systems Management
1 51 (8.42%) SCCM
2 40 (6.60%) OpenView Configuration Management
3 36 (5.94%) Systems Management Server (SMS)
4 28 (4.62%) Backup Exec
5 24 (3.96%) SCOM
6 12 (1.98%) Norton AntiVirus
7 8 (1.32%) HP Data Protector
8 4 (0.66%) Puppet
9 2 (0.33%) Cisco IPCC
9 2 (0.33%) WSUS
9 2 (0.33%) Tivoli
9 2 (0.33%) Control-M
10 1 (0.17%) Cisco UCCX
10 1 (0.17%) Cisco CUCM
10 1 (0.17%) Hyperic
10 1 (0.17%) SCVMM
Vendors
1 317 (52.31%) Microsoft
2 114 (18.81%) VMware
3 101 (16.67%) Citrix
4 96 (15.84%) Cisco
5 71 (11.72%) HP
6 52 (8.58%) Fujitsu
7 47 (7.76%) McAfee
8 38 (6.27%) Sophos
9 29 (4.79%) Apple
10 22 (3.63%) Symantec
11 20 (3.30%) Oracle
12 19 (3.14%) Avaya
13 17 (2.81%) Dell
14 15 (2.48%) SonicWALL
15 11 (1.82%) Veeam
15 11 (1.82%) CA
16 9 (1.49%) NetApp
17 8 (1.32%) IBM
17 8 (1.32%) Clearswift
18 7 (1.16%) Blue Coat
Guildford, Surrey
Harrington Starr
Salary: £24252 - £33225 per annum + benefits
Posted: 1 hour ago
Farnborough, Hampshire
Lorien Resourcing
Salary: £18000 - £20000 per annum
Posted: Yesterday
Southampton
Spectrum IT
Salary: £25000 - £29000 per annum + benefits
Posted: Yesterday
Wokingham, Berkshire
Nationwide People Ltd
Salary: £22000 - £33000 Per Annum + Good Benefits
Posted: 2 days ago
Banbury
Spectrum IT
Salary: £18000 per annum + Healthcare scheme
Posted: 2 days ago
Basingstoke
Capita - ITPS
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 2 days ago
Fareham
Computer Futures
Salary: £30000 - £31000 per annum + competitive
Posted: 2 days ago
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + shift allowance + benefits
Posted: 3 days ago
Middlesex
TLP Consultancy Ltd.
Salary: £23000 - £26000 per annum
Posted: 5 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 5 days ago
Walton-On-Thames, Surrey
IT Support Desk Limited
Salary: From £18,000 to £25,000 per annum
Posted: 5 days ago
Fareham
Spectrum IT
Salary: £20000 - £23000 per annum
Posted: 5 days ago
Guildford, Surrey
Harrington Starr
Salary: £24000 - £33000 per annum + benefits
Posted: 5 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £20,000 to £30,000 per annum
Posted: 5 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 6 days ago
Guildford, Surrey
Evolution Recruitment Solutions
Salary: Circa 18-30K NEG
Posted: 6 days ago
Petersfield, Hampshire
Circle Recruitment
Salary: £20000 - £30000 per annum
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 9 days ago
Slough
Hays IT - Uk Posting account
Salary: £25000.00 - £32000.00 per annum
Posted: 9 days ago