The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 173 207 269
Rank change year-on-year
+34 +62
Permanent jobs requiring a 2nd Line Support 340 280 190
As % of all permanent IT jobs located in the South East 1.50% 1.27% 0.82%
As % of the Job Titles category 1.58% 1.34% 0.86%
Number of salaries quoted 268 259 153
Average salary £25,000 £25,500 £26,250
Average salary % change year-on-year
-1.96% -2.85%
90% offered a salary of more than £21,500 £21,500 £21,000
10% offered a salary of more than £31,800 £32,500 £33,550
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21506 20964 22168
As % of all permanent IT jobs located in the South East 94.87% 95.02% 95.56%
Number of salaries quoted 17227 17288 18941
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 28 July 2014.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +60 111 £25,000 -15.25% 4
Surrey -27 49 £25,000 -10.71% 6
Hampshire +6 48 £25,000 +4.16% 7
Buckinghamshire +11 47 £24,000 -4.00% 5
Oxfordshire +22 33 £24,250 -3.00% 5
West Sussex -3 24 £25,000 +6.38% 3
East Sussex -26 15 £35,000 +60.91%
Kent -30 12 £24,500 -7.54%
Middlesex +11 3 £24,000 -16.52%
Sussex - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 453 (78.92%) Windows
2 274 (47.74%) Active Directory
3 262 (45.64%) Microsoft
4 209 (36.41%) MS Exchange
5 189 (32.93%) MS Excel
6 175 (30.49%) Windows 7
7 156 (27.18%) Windows Server 2008
8 130 (22.65%) VMware
8 130 (22.65%) Windows XP
9 120 (20.91%) ITIL
10 105 (18.29%) Microsoft Certification
11 104 (18.12%) MS Office
12 96 (16.72%) Citrix
12 96 (16.72%) Windows Server 2003
12 96 (16.72%) Firewall
13 92 (16.03%) Cisco
14 90 (15.68%) TCP/IP
15 83 (14.46%) Exchange Server 2010
16 82 (14.29%) Windows 8
17 78 (13.59%) DNS
18 75 (13.07%) VMware Infrastructure
19 74 (12.89%) SLA
20 73 (12.72%) SQL
21 71 (12.37%) MCSE
22 63 (10.98%) Windows Server 2012
23 62 (10.80%) Linux
24 57 (9.93%) MCP
25 56 (9.76%) Exchange Server 2007
26 55 (9.58%) Security Cleared
27 54 (9.41%) SQL Server

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 July 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 209 (36.41%) MS Exchange
2 83 (14.46%) Exchange Server 2010
3 56 (9.76%) Exchange Server 2007
4 38 (6.62%) SharePoint
5 36 (6.27%) Blackberry Enterprise Server
6 32 (5.57%) Exchange Server 2003
7 18 (3.14%) Exchange Server 2013
8 13 (2.26%) IIS
9 12 (2.09%) Live Communications Server
10 8 (1.39%) Lync
10 8 (1.39%) SharePoint 2010
10 8 (1.39%) IBM Notes
11 7 (1.22%) Exchange Server 2000
12 5 (0.87%) WebSphere
12 5 (0.87%) K2 blackpearl
13 2 (0.35%) Apache
13 2 (0.35%) Tomcat
14 1 (0.17%) SharePoint 2013
Applications
1 189 (32.93%) MS Excel
2 104 (18.12%) MS Office
3 7 (1.22%) MS Visio
4 4 (0.70%) MS PowerPoint
Business Applications
1 4 (0.70%) Sage 200
2 1 (0.17%) Dynamics CRM
2 1 (0.17%) Line 500
Cloud Services
1 16 (2.79%) Microsoft Azure
2 12 (2.09%) Office 365
3 6 (1.05%) SaaS
4 2 (0.35%) PaaS
4 2 (0.35%) Google Apps
4 2 (0.35%) IaaS
5 1 (0.17%) Cloud Computing
Communications & Networking
1 96 (16.72%) Firewall
2 90 (15.68%) TCP/IP
3 78 (13.59%) DNS
4 48 (8.36%) SAN
4 48 (8.36%) DHCP
5 42 (7.32%) VPN
5 42 (7.32%) LAN
6 36 (6.27%) WAN
7 24 (4.18%) Internet
8 21 (3.66%) Wireless
9 19 (3.31%) VoIP
10 16 (2.79%) ADSL
11 12 (2.09%) MPLS
12 10 (1.74%) IPsec
13 9 (1.57%) IP Telephony
14 8 (1.39%) Cisco ASA
14 8 (1.39%) VLAN
14 8 (1.39%) BGP
15 7 (1.22%) Wi-Fi
16 6 (1.05%) NAS
Database & Business Intelligence
1 54 (9.41%) SQL Server
2 6 (1.05%) Oracle Database
2 6 (1.05%) Data Warehouse
3 4 (0.70%) Relational Database
3 4 (0.70%) SQL Server 2005
3 4 (0.70%) MySQL
4 3 (0.52%) SQL Server 2008
4 3 (0.52%) SQL Server 2012
5 2 (0.35%) SQL Server Analysis Services
5 2 (0.35%) Microsoft Analysis Services
5 2 (0.35%) SQL Server 2000
6 1 (0.17%) Informix
6 1 (0.17%) Crystal Reports
6 1 (0.17%) Oracle Database 10g
6 1 (0.17%) Oracle Database 11g
Development Applications
1 6 (1.05%) Team Foundation Server
2 1 (0.17%) Talend Open Studio
2 1 (0.17%) FishEye
General
1 39 (6.79%) Finance
2 21 (3.66%) Telecoms
3 15 (2.61%) Retail
4 7 (1.22%) Banking
5 6 (1.05%) Back Office
6 5 (0.87%) Billing
7 3 (0.52%) Legal
8 2 (0.35%) Italian Language
8 2 (0.35%) Manufacturing
8 2 (0.35%) Aerospace
8 2 (0.35%) Law
8 2 (0.35%) Marketing
9 1 (0.17%) Local Government
9 1 (0.17%) Military
9 1 (0.17%) German Language
Libraries, Frameworks & Software Standards
1 21 (3.66%) HTML
2 18 (3.14%) XML
3 7 (1.22%) .NET
4 5 (0.87%) ASP.NET
5 3 (0.52%) CSS
6 1 (0.17%) Middleware
6 1 (0.17%) Flash
6 1 (0.17%) SOAP
6 1 (0.17%) Oracle Fusion
Miscellaneous
1 45 (7.84%) Blackberry
2 23 (4.01%) Clustering
3 21 (3.66%) Thin Client
3 21 (3.66%) Fat Client
4 12 (2.09%) Enterprise Software
5 8 (1.39%) Client/Server
6 7 (1.22%) PDA
7 6 (1.05%) Statistics
8 5 (0.87%) Video Conferencing
8 5 (0.87%) iPhone
9 4 (0.70%) iPad
10 3 (0.52%) NHS
11 2 (0.35%) Computer Science
11 2 (0.35%) Management Information System
11 2 (0.35%) EPoS
12 1 (0.17%) Smartphone
12 1 (0.17%) PACS
12 1 (0.17%) Handset
12 1 (0.17%) AS400
12 1 (0.17%) Data Integration
Operating Systems
1 453 (78.92%) Windows
2 175 (30.49%) Windows 7
3 156 (27.18%) Windows Server 2008
4 130 (22.65%) Windows XP
5 96 (16.72%) Windows Server 2003
6 82 (14.29%) Windows 8
7 63 (10.98%) Windows Server 2012
8 62 (10.80%) Linux
9 33 (5.75%) Windows Vista
10 17 (2.96%) Windows 2000 Server
11 16 (2.79%) Mac OS X
12 12 (2.09%) UNIX
13 9 (1.57%) Android
14 7 (1.22%) Red Hat Enterprise Linux
15 5 (0.87%) Windows 2000
15 5 (0.87%) Mac OS
16 3 (0.52%) Windows Phone
17 2 (0.35%) CentOS
17 2 (0.35%) Solaris
17 2 (0.35%) AIX
Processes & Methodologies
1 120 (20.91%) ITIL
2 26 (4.53%) Service Management
3 20 (3.48%) Incident Management
4 19 (3.31%) CRM
5 15 (2.61%) Service Delivery
6 13 (2.26%) High Availability
6 13 (2.26%) Security Management
7 12 (2.09%) Problem Management
7 12 (2.09%) Time Management
8 10 (1.74%) Disaster Recovery
8 10 (1.74%) Project Management
9 9 (1.57%) Network Management
9 9 (1.57%) Change Control
10 8 (1.39%) Configuration Management
11 7 (1.22%) Software Testing
11 7 (1.22%) Information Security
11 7 (1.22%) Information Security Management
11 7 (1.22%) ISMS
11 7 (1.22%) Software Deployment
12 6 (1.05%) Continuous Improvement
Programming Languages
1 73 (12.72%) SQL
2 27 (4.70%) Java
3 19 (3.31%) PowerShell
4 6 (1.05%) C
5 5 (0.87%) VBScript
6 4 (0.70%) VB
6 4 (0.70%) JavaScript
7 2 (0.35%) PHP
7 2 (0.35%) C#
8 1 (0.17%) Shell Script
8 1 (0.17%) Python
8 1 (0.17%) Google Apps Script
Qualifications
1 105 (18.29%) Microsoft Certification
2 71 (12.37%) MCSE
3 57 (9.93%) MCP
4 55 (9.58%) Security Cleared
5 43 (7.49%) MCSA
6 42 (7.32%) CCNA
6 42 (7.32%) Cisco Certification
7 39 (6.79%) MCITP
8 37 (6.45%) MCTS
9 35 (6.10%) SC Cleared
10 29 (5.05%) DV Cleared
11 14 (2.44%) Degree
12 8 (1.39%) A+ Certification
13 5 (0.87%) ITIL Certification
14 4 (0.70%) CCSA
14 4 (0.70%) VMware Certified Professional (VCP)
14 4 (0.70%) MCDST
14 4 (0.70%) OCA
14 4 (0.70%) Oracle Certification
15 3 (0.52%) CCNP
Quality Assurance & Compliance
1 74 (12.89%) SLA
2 13 (2.26%) ISO/IEC 27001
3 4 (0.70%) QA
System Software
1 274 (47.74%) Active Directory
2 75 (13.07%) VMware Infrastructure
3 37 (6.45%) XenApp
4 27 (4.70%) Hyper-V
5 20 (3.48%) vSphere
6 18 (3.14%) VMware ESXi
7 17 (2.96%) XenDesktop
8 10 (1.74%) Microsoft App-V
8 10 (1.74%) Terminal Services
9 4 (0.70%) Citrix Presentation Server
9 4 (0.70%) Terminal Server
10 2 (0.35%) Forefront TMG
10 2 (0.35%) UAG
11 1 (0.17%) VMware ESX
11 1 (0.17%) vCloud
Systems Management
1 35 (6.10%) SCCM
2 30 (5.23%) Norton AntiVirus
3 29 (5.05%) Backup Exec
4 12 (2.09%) Systems Management Server (SMS)
5 11 (1.92%) OpenView Configuration Management
6 7 (1.22%) NetBackup
6 7 (1.22%) ServiceCenter
7 5 (0.87%) Tivoli
7 5 (0.87%) MOM
7 5 (0.87%) OpenView
8 1 (0.17%) DameWare
8 1 (0.17%) HP Data Protector
8 1 (0.17%) WSUS
8 1 (0.17%) SCOM
8 1 (0.17%) SCDPM
Vendors
1 262 (45.64%) Microsoft
2 130 (22.65%) VMware
3 96 (16.72%) Citrix
4 92 (16.03%) Cisco
5 54 (9.41%) Symantec
6 50 (8.71%) HP
7 43 (7.49%) Apple
8 20 (3.48%) Veeam
8 20 (3.48%) Juniper
9 17 (2.96%) Oracle
10 16 (2.79%) Meru Networks
10 16 (2.79%) EMC
11 14 (2.44%) McAfee
12 13 (2.26%) Fujitsu
13 10 (1.74%) Dell
14 9 (1.57%) Avaya
14 9 (1.57%) Salesforce.com
14 9 (1.57%) Remedy
14 9 (1.57%) IBM
15 8 (1.39%) Lumension
Farnborough, Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £38,000 per annum + benefits
Posted: 19 hours ago
Leatherhead, Surrey
Ashdown IT
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Surrey
Lawrence Harvey IT & Change
Salary: £35000.00 - £45000.00 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £18,000 to £25,000 per annum
Posted: 3 days ago
Maidenhead, Berkshire
Ashdown IT
Salary: £18017 - £19760 per annum
Posted: 3 days ago
Oxford, Oxfordshire
ReThink Recruitment
Salary: £24000.00 - £29000.00 per annum + benefits
Posted: 4 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 5 days ago
Winchester, Hampshire
Hot Rec
Salary: £22k - 26k per year
Posted: 5 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £30000 - £35000 per annum + Benefits
Posted: 5 days ago
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: Up to £26,000 plus benefits after qualifying period
Posted: 5 days ago
High Wycombe, Buckinghamshire
Davanti Solutions
Salary: From £25,000 to £35,000 per annum
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum Plus 23 days holiday + pension + ben
Posted: 6 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £27000 per annum + benefits
Posted: 6 days ago
High Wycombe
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: 10 days ago
High Wycombe
Opus Recruitment Solutions Ltd
Salary: £20000 - £28000 per annum, Benefits: Pension + Bonus
Posted: 11 days ago
High Wycombe
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 19 days ago
Surrey
Deerfoot IT
Salary: £35000 - £45000 per annum + benefits
Posted: 25 days ago
Slough
Austin Fraser Limited
Salary: £25000.00 - £26000.00 per annum
Posted: 26 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £30,000 per annum + 29 days holiday + share op's + pen
Posted: 26 days ago
Hampshire
Venn Group - UK
Salary: 30000 Per Annum
Posted: 27 days ago