The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 192 185 196
Rank change year-on-year
-7 +11
Permanent jobs requiring a 2nd Line Support 302 323 296
As % of all permanent IT jobs located in the South East 1.44% 1.41% 1.33%
As % of the Job Titles category 1.51% 1.49% 1.40%
Number of salaries quoted 287 269 269
Average salary £25,250 £25,000 £26,000
Average salary % change year-on-year
+1.00% -3.84%
90% offered a salary of more than £22,000 £22,500 £21,500
10% offered a salary of more than £34,150 £32,650 £35,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19955 21746 21098
As % of all permanent IT jobs located in the South East 95.20% 94.94% 95.10%
Number of salaries quoted 16310 17614 17489
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 6 July 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +48 79 £25,500 +8.51% 2
Hampshire +12 52 £24,500 -1.50% 5
Berkshire -49 43 £25,000 - 7
Buckinghamshire -6 36 £27,500 +10.00% 3
Oxfordshire +3 28 £24,000 -5.88% 3
Kent +18 23 £30,000 +20.00% 3
West Sussex -13 19 £30,000 +20.00%
East Sussex +21 17 £25,000 -28.57%
Middlesex +14 3 £25,000 +9.89%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 6 July 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 461 (78.00%) Windows
2 341 (57.70%) Microsoft
3 296 (50.08%) Active Directory
4 195 (32.99%) MS Exchange
5 174 (29.44%) MS Office
6 161 (27.24%) Windows Server 2008
7 160 (27.07%) VMware
8 155 (26.23%) MS Excel
9 141 (23.86%) ITIL
9 141 (23.86%) Windows 7
10 125 (21.15%) Firewall
10 125 (21.15%) Microsoft Certification
11 112 (18.95%) Cisco
11 112 (18.95%) Windows 8
12 103 (17.43%) Windows Server 2003
13 102 (17.26%) Citrix
14 94 (15.91%) VMware Infrastructure
15 93 (15.74%) TCP/IP
16 92 (15.57%) MCSE
17 91 (15.40%) SLA
18 90 (15.23%) Windows Server 2012
19 88 (14.89%) Windows XP
20 85 (14.38%) Blackberry
21 82 (13.87%) Linux
21 82 (13.87%) Exchange Server 2010
22 80 (13.54%) MCP
23 77 (13.03%) DNS
24 69 (11.68%) LAN
25 62 (10.49%) Hyper-V
26 59 (9.98%) WAN

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 6 July 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 195 (32.99%) MS Exchange
2 82 (13.87%) Exchange Server 2010
3 47 (7.95%) Exchange Server 2003
4 45 (7.61%) Blackberry Enterprise Server
5 42 (7.11%) Exchange Server 2013
6 38 (6.43%) Exchange Server 2007
7 26 (4.40%) SharePoint
8 21 (3.55%) IIS
8 21 (3.55%) Exchange Server 2000
9 11 (1.86%) Lync
10 9 (1.52%) SharePoint Server
11 8 (1.35%) Live Communications Server
12 7 (1.18%) CMS
13 6 (1.02%) Apache
14 4 (0.68%) Commerce Server
15 3 (0.51%) Lotus Domino
16 2 (0.34%) WebLogic
16 2 (0.34%) Site Server
17 1 (0.17%) Tomcat
17 1 (0.17%) JBoss
Applications
1 174 (29.44%) MS Office
2 155 (26.23%) MS Excel
3 17 (2.88%) MS Visio
4 15 (2.54%) MS PowerPoint
5 3 (0.51%) Spreadsheet
Business Applications
1 6 (1.02%) Nortel Periphonics
2 2 (0.34%) Academy Housing
2 2 (0.34%) arcHouse
2 2 (0.34%) Retail-J
2 2 (0.34%) Sage 200
2 2 (0.34%) Orchard Housing
2 2 (0.34%) Aareon QL
2 2 (0.34%) OPENHousing
2 2 (0.34%) MIS ActiveH
2 2 (0.34%) Northgate Housing
3 1 (0.17%) Infor CRM
3 1 (0.17%) Dynamics NAV
Cloud Services
1 34 (5.75%) Office 365
2 9 (1.52%) Amazon AWS
3 3 (0.51%) Microsoft Azure
3 3 (0.51%) Google Apps
4 2 (0.34%) SaaS
Communications & Networking
1 125 (21.15%) Firewall
2 93 (15.74%) TCP/IP
3 77 (13.03%) DNS
4 69 (11.68%) LAN
5 59 (9.98%) WAN
6 51 (8.63%) VPN
6 51 (8.63%) SAN
7 50 (8.46%) DHCP
8 44 (7.45%) Internet
9 33 (5.58%) VoIP
10 23 (3.89%) VLAN
11 19 (3.21%) NAS
12 18 (3.05%) Cisco ASA
13 15 (2.54%) Cisco Nexus
13 15 (2.54%) Ethernet
13 15 (2.54%) SSL
14 13 (2.20%) IPsec
15 8 (1.35%) Intranet
15 8 (1.35%) FCoE
15 8 (1.35%) Fibre Channel
Database & Business Intelligence
1 49 (8.29%) SQL Server
2 6 (1.02%) Crystal Reports
3 5 (0.85%) QlikView
3 5 (0.85%) MySQL
4 4 (0.68%) SQL Server 2008
4 4 (0.68%) SQL Server 2005
5 3 (0.51%) SQL Server 2012
6 2 (0.34%) Oracle Database
6 2 (0.34%) Relational Database
7 1 (0.17%) SQL Server Integration Services
7 1 (0.17%) DB2
7 1 (0.17%) RDBMS
7 1 (0.17%) PostgreSQL
7 1 (0.17%) SQL Server Reporting Services
Development Applications
1 5 (0.85%) Apache Ivy
2 3 (0.51%) Team Foundation Server
3 1 (0.17%) Bugzilla
3 1 (0.17%) Subversion
3 1 (0.17%) JIRA
3 1 (0.17%) Git (software)
General
1 56 (9.48%) Finance
2 20 (3.38%) Law
3 12 (2.03%) Marketing
4 11 (1.86%) Electronics
5 9 (1.52%) Telecoms
5 9 (1.52%) Manufacturing
6 8 (1.35%) Retail
7 6 (1.02%) German Language
8 4 (0.68%) French Language
8 4 (0.68%) Advertising
9 3 (0.51%) Legal
9 3 (0.51%) Spanish Language
10 2 (0.34%) Financial Institution
10 2 (0.34%) Banking
11 1 (0.17%) Local Government
11 1 (0.17%) Games
11 1 (0.17%) Aerospace
11 1 (0.17%) Automotive
Libraries, Frameworks & Software Standards
1 20 (3.38%) HTML
2 10 (1.69%) .NET
3 7 (1.18%) CSS
4 6 (1.02%) .NET Framework
5 4 (0.68%) Web Services
6 3 (0.51%) LAMP
7 2 (0.34%) XML
8 1 (0.17%) RSS
8 1 (0.17%) COM
Miscellaneous
1 85 (14.38%) Blackberry
2 37 (6.26%) Analytical Skills
3 33 (5.58%) Data Centre
4 20 (3.38%) Management Information System
5 16 (2.71%) Thin Client
5 16 (2.71%) Fat Client
6 11 (1.86%) Video Conferencing
7 10 (1.69%) Enterprise Cloud
7 10 (1.69%) FlexPod
8 9 (1.52%) e-Health
9 8 (1.35%) Statistics
9 8 (1.35%) Clustering
10 6 (1.02%) Replication
11 5 (0.85%) EPoS
12 4 (0.68%) PDA
12 4 (0.68%) User Experience
12 4 (0.68%) iPad
13 3 (0.51%) Enterprise Software
13 3 (0.51%) iPhone
13 3 (0.51%) Biometrics
Operating Systems
1 461 (78.00%) Windows
2 161 (27.24%) Windows Server 2008
3 141 (23.86%) Windows 7
4 112 (18.95%) Windows 8
5 103 (17.43%) Windows Server 2003
6 90 (15.23%) Windows Server 2012
7 88 (14.89%) Windows XP
8 82 (13.87%) Linux
9 50 (8.46%) Mac OS X
10 37 (6.26%) Windows 2000 Server
11 30 (5.08%) Android
12 26 (4.40%) Windows Vista
13 19 (3.21%) Mac OS
14 17 (2.88%) Red Hat Enterprise Linux
14 17 (2.88%) Apple iOS
15 16 (2.71%) UNIX
16 10 (1.69%) Data ONTAP
17 8 (1.35%) CentOS
18 4 (0.68%) Windows 2000
19 3 (0.51%) Windows Mobile
Processes & Methodologies
1 141 (23.86%) ITIL
2 51 (8.63%) Problem Management
3 29 (4.91%) Incident Management
3 29 (4.91%) Root Cause Analysis
4 28 (4.74%) Service Delivery
5 24 (4.06%) Service Management
6 22 (3.72%) CRM
6 22 (3.72%) Time Management
7 16 (2.71%) Configuration Management
7 16 (2.71%) Coaching
8 14 (2.37%) Disaster Recovery
9 12 (2.03%) Risk Analysis
9 12 (2.03%) Digital Marketing
10 11 (1.86%) Mentoring
10 11 (1.86%) Project Planning
10 11 (1.86%) Project Management
11 10 (1.69%) Network Management
12 9 (1.52%) Network Architecture
12 9 (1.52%) Change Control
12 9 (1.52%) Information Security
Programming Languages
1 54 (9.14%) SQL
2 17 (2.88%) C
2 17 (2.88%) PowerShell
3 7 (1.18%) VB
4 4 (0.68%) PHP
5 2 (0.34%) C++
5 2 (0.34%) Java
5 2 (0.34%) VBA
5 2 (0.34%) VBScript
6 1 (0.17%) Bash Shell
6 1 (0.17%) R
6 1 (0.17%) JavaScript
6 1 (0.17%) C#
6 1 (0.17%) PL/SQL
6 1 (0.17%) T-SQL
Qualifications
1 125 (21.15%) Microsoft Certification
2 92 (15.57%) MCSE
3 80 (13.54%) MCP
4 58 (9.81%) CCNA
4 58 (9.81%) Cisco Certification
5 44 (7.45%) MCITP
6 39 (6.60%) Security Cleared
7 31 (5.25%) Degree
8 27 (4.57%) MCSA
9 23 (3.89%) DV Cleared
10 21 (3.55%) SC Cleared
11 19 (3.21%) A+ Certification
12 12 (2.03%) ITIL Foundation Certificate
13 11 (1.86%) MCTS
14 9 (1.52%) VMware Certified Professional (VCP)
14 9 (1.52%) CCNP
15 4 (0.68%) MCDST
15 4 (0.68%) SAP Certification
16 2 (0.34%) MOS
16 2 (0.34%) CCENT
Quality Assurance & Compliance
1 91 (15.40%) SLA
2 11 (1.86%) ISO/IEC 27001
3 8 (1.35%) PCI DSS
4 4 (0.68%) ISO 9001
5 3 (0.51%) QA
System Software
1 296 (50.08%) Active Directory
2 94 (15.91%) VMware Infrastructure
3 62 (10.49%) Hyper-V
4 33 (5.58%) vSphere
5 29 (4.91%) XenApp
6 20 (3.38%) XenDesktop
7 16 (2.71%) Terminal Services
8 11 (1.86%) VMware Server
9 10 (1.69%) Citrix Presentation Server
10 9 (1.52%) vCloud
11 8 (1.35%) VMware ESXi
12 6 (1.02%) Terminal Server
13 3 (0.51%) Samba
13 3 (0.51%) VMware ESX
14 2 (0.34%) XenServer
15 1 (0.17%) Microsoft App-V
15 1 (0.17%) Microsoft Virtual Server
Systems Management
1 30 (5.08%) SCCM
2 7 (1.18%) Cisco IPCC
3 3 (0.51%) Backup Exec
3 3 (0.51%) SCOM
3 3 (0.51%) Puppet
3 3 (0.51%) FortiGate
3 3 (0.51%) DameWare
4 1 (0.17%) CA Spectrum
4 1 (0.17%) Hyperic
4 1 (0.17%) XenMobile
4 1 (0.17%) Cisco UCCX
4 1 (0.17%) Cisco CUCM
4 1 (0.17%) SCVMM
4 1 (0.17%) WSUS
4 1 (0.17%) Netcool
4 1 (0.17%) Norton AntiVirus
Vendors
1 341 (57.70%) Microsoft
2 160 (27.07%) VMware
3 112 (18.95%) Cisco
4 102 (17.26%) Citrix
5 58 (9.81%) HP
6 51 (8.63%) Apple
7 30 (5.08%) Avaya
8 22 (3.72%) Symantec
9 18 (3.05%) Dell
10 16 (2.71%) NetApp
11 14 (2.37%) CA
12 11 (1.86%) IBM
12 11 (1.86%) Red Hat
13 9 (1.52%) Juniper
14 7 (1.18%) Pegasus
14 7 (1.18%) Fortinet
14 7 (1.18%) SonicWALL
15 6 (1.02%) LANDesk
15 6 (1.02%) Genesys
15 6 (1.02%) Oracle
Reading, Berkshire
Spring Technology
Salary: £24000.00 - £26000.00 per annum
Posted: 9 hours ago
Hampshire
iKonnect
Salary: £225 - £250 per annum
Posted: 22 hours ago
West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £27,000 to £28,000 per annum Great Benefits
Posted: 3 days ago
Milton Keynes, Buckinghamshire
First Point
Salary: £26000 - £36000 per annum + Bonus + Benefits
Posted: 3 days ago
Oxford, Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Reading, Berkshire
Davanti Solutions
Salary: £30,000 per annum
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum excellent benefits
Posted: 3 days ago
Reading, Berkshire
IT Executive Ltd
Salary: £35000 - £45000 per annum + Bonus, Pension
Posted: 3 days ago
South East
Vodafone
Posted: 3 days ago
Reading, Berkshire
Senitor Associates
Salary: £24000 per annum
Posted: 3 days ago
Dorking, Surrey
Senitor Associates
Salary: £24000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 5 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Salary: excellent benefits
Posted: 6 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 6 days ago
Tunbridge Wells, Kent
Circle Recruitment
Salary: £25000 - £30000 per annum + Pension, Bonus, Gym
Posted: 6 days ago
South East
Vodafone
Posted: 7 days ago
South East
Vodafone
Posted: 12 days ago
Kent
Explore Group
Salary: £20000 - £25000 per annum + Excellent
Posted: 12 days ago
Bracknell, Berkshire
Vodafone
Salary: Competitive
Posted: 14 days ago