The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 165 191 272
Rank change year-on-year
+26 +81
Permanent jobs requiring a 2nd Line Support 362 300 175
As % of all permanent IT jobs located in the South East 1.66% 1.39% 0.78%
As % of the Job Titles category 1.75% 1.46% 0.82%
Number of salaries quoted 299 268 148
Average salary £26,000 £25,000 £25,000
Average salary % change year-on-year
+4.00% -
90% offered a salary of more than £21,500 £21,500 £20,050
10% offered a salary of more than £32,900 £32,500 £33,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20681 20579 21307
As % of all permanent IT jobs located in the South East 94.71% 95.02% 95.53%
Number of salaries quoted 16344 16975 18242
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 24 October 2014.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +35 120 £26,000 -13.33% 9
Surrey -4 76 £28,000 +12.00% 8
Hampshire -12 58 £25,500 +6.25% 9
Oxfordshire +27 28 £24,250 +1.57% 2
Buckinghamshire +6 28 £26,000 +1.96% 4
East Sussex +1 22 £26,750 +5.94% 1
Kent -4 17 £27,500 +3.77%
West Sussex -11 10 £24,250 +12.79% 3
Middlesex -4 5 £27,500 +3.77%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 24 October 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 568 (80.45%) Windows
2 343 (48.58%) Microsoft
3 322 (45.61%) Active Directory
4 239 (33.85%) MS Exchange
5 210 (29.75%) MS Excel
6 208 (29.46%) Windows 7
7 165 (23.37%) MS Office
8 162 (22.95%) Windows Server 2008
9 161 (22.80%) Windows XP
10 159 (22.52%) VMware
11 124 (17.56%) Citrix
12 121 (17.14%) Windows Server 2003
13 117 (16.57%) ITIL
14 110 (15.58%) Exchange Server 2010
15 103 (14.59%) VMware Infrastructure
15 103 (14.59%) Windows 8
15 103 (14.59%) Microsoft Certification
16 99 (14.02%) SQL
17 98 (13.88%) Cisco
18 97 (13.74%) Security Cleared
19 96 (13.60%) Firewall
20 90 (12.75%) Windows Server 2012
21 87 (12.32%) SLA
22 86 (12.18%) HP
23 84 (11.90%) TCP/IP
24 75 (10.62%) Blackberry
25 74 (10.48%) Exchange Server 2007
26 73 (10.34%) DNS
27 69 (9.77%) MCSE
28 64 (9.07%) Linux

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 24 October 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 239 (33.85%) MS Exchange
2 110 (15.58%) Exchange Server 2010
3 74 (10.48%) Exchange Server 2007
4 55 (7.79%) Exchange Server 2003
5 53 (7.51%) Blackberry Enterprise Server
6 30 (4.25%) Exchange Server 2013
7 29 (4.11%) Live Communications Server
8 21 (2.97%) SharePoint
9 14 (1.98%) IIS
10 11 (1.56%) Lync
11 10 (1.42%) Exchange Server 2000
12 9 (1.27%) IBM Notes
13 7 (0.99%) Apache
14 5 (0.71%) WebSphere
14 5 (0.71%) K2 blackpearl
15 3 (0.42%) Tomcat
16 1 (0.14%) JBoss
16 1 (0.14%) CMS
16 1 (0.14%) SAS
Applications
1 210 (29.75%) MS Excel
2 165 (23.37%) MS Office
3 7 (0.99%) MS Visio
4 4 (0.57%) MS PowerPoint
5 3 (0.42%) Acrobat
6 2 (0.28%) MS Project
6 2 (0.28%) Adobe Creative Suite
Business Applications
1 1 (0.14%) SalesLogix
1 1 (0.14%) Dynamics CRM
1 1 (0.14%) Dynamics AX
Cloud Services
1 22 (3.12%) Office 365
2 15 (2.12%) SaaS
3 14 (1.98%) Microsoft Azure
4 10 (1.42%) PaaS
4 10 (1.42%) IaaS
5 1 (0.14%) Google Apps
Communications & Networking
1 96 (13.60%) Firewall
2 84 (11.90%) TCP/IP
3 73 (10.34%) DNS
4 61 (8.64%) SAN
5 45 (6.37%) Internet
6 42 (5.95%) DHCP
7 38 (5.38%) VPN
8 34 (4.82%) LAN
9 32 (4.53%) WAN
10 19 (2.69%) IPsec
11 16 (2.27%) Wireless
11 16 (2.27%) NAS
12 13 (1.84%) VoIP
13 11 (1.56%) SSL
14 9 (1.27%) IP Telephony
14 9 (1.27%) VLAN
14 9 (1.27%) ADSL
15 8 (1.13%) SMS
15 8 (1.13%) Cisco ASA
16 7 (0.99%) Cisco IPT
Database & Business Intelligence
1 61 (8.64%) SQL Server
2 10 (1.42%) Data Warehouse
2 10 (1.42%) SQL Server 2005
3 9 (1.27%) MySQL
4 7 (0.99%) SQL Server 2012
5 6 (0.85%) Oracle Database
6 5 (0.71%) Relational Database
7 3 (0.42%) SQL Server 2008
8 2 (0.28%) SQL Server Analysis Services
8 2 (0.28%) SQL Server 2000
8 2 (0.28%) Microsoft Analysis Services
8 2 (0.28%) SQL Server Reporting Services
8 2 (0.28%) Crystal Reports
9 1 (0.14%) Informix
9 1 (0.14%) Oracle Database 10g
9 1 (0.14%) Oracle Database 11g
Development Applications
1 6 (0.85%) Team Foundation Server
2 5 (0.71%) Visual Studio
3 4 (0.57%) Talend Open Studio
3 4 (0.57%) FishEye
General
1 54 (7.65%) Finance
2 42 (5.95%) Retail
3 34 (4.82%) Telecoms
4 13 (1.84%) Banking
5 8 (1.13%) Manufacturing
6 4 (0.57%) Publishing
6 4 (0.57%) Retail Banking
7 3 (0.42%) Marketing
8 2 (0.28%) Billing
8 2 (0.28%) German Language
8 2 (0.28%) Legal
8 2 (0.28%) Aerospace
8 2 (0.28%) Pharmaceutical
9 1 (0.14%) Back Office
9 1 (0.14%) Automotive
9 1 (0.14%) Italian Language
9 1 (0.14%) Spanish Language
9 1 (0.14%) Local Government
9 1 (0.14%) French Language
Libraries, Frameworks & Software Standards
1 18 (2.55%) .NET
2 10 (1.42%) HTML
3 9 (1.27%) ASP.NET
3 9 (1.27%) CSS
4 4 (0.57%) WSE
5 3 (0.42%) XML
6 2 (0.28%) Flash
6 2 (0.28%) Spring
7 1 (0.14%) Oracle Fusion
7 1 (0.14%) Middleware
7 1 (0.14%) XSLT
7 1 (0.14%) SOAP
Miscellaneous
1 75 (10.62%) Blackberry
2 40 (5.67%) Clustering
3 31 (4.39%) Thin Client
3 31 (4.39%) Fat Client
4 28 (3.97%) Analytical Skills
5 23 (3.26%) Enterprise Software
6 13 (1.84%) Statistics
7 11 (1.56%) AS400
8 10 (1.42%) Replication
8 10 (1.42%) iSeries
9 7 (0.99%) Video Conferencing
9 7 (0.99%) PDA
9 7 (0.99%) Management Information System
10 6 (0.85%) Mathematics
11 5 (0.71%) Computer Science
11 5 (0.71%) EPoS
12 4 (0.57%) Client/Server
12 4 (0.57%) Open Source
13 3 (0.42%) Social Media
13 3 (0.42%) FMCG
Operating Systems
1 568 (80.45%) Windows
2 208 (29.46%) Windows 7
3 162 (22.95%) Windows Server 2008
4 161 (22.80%) Windows XP
5 121 (17.14%) Windows Server 2003
6 103 (14.59%) Windows 8
7 90 (12.75%) Windows Server 2012
8 64 (9.07%) Linux
9 47 (6.66%) Windows 2000 Server
10 42 (5.95%) Windows Vista
11 21 (2.97%) Mac OS X
12 17 (2.41%) UNIX
13 13 (1.84%) Android
14 11 (1.56%) Windows Mobile
15 9 (1.27%) Mac OS
16 8 (1.13%) Red Hat Enterprise Linux
17 5 (0.71%) Apple iOS
17 5 (0.71%) CentOS
17 5 (0.71%) Windows 2000
17 5 (0.71%) VMS
Processes & Methodologies
1 117 (16.57%) ITIL
2 45 (6.37%) Software Deployment
3 40 (5.67%) Release Management
4 39 (5.52%) Incident Management
5 33 (4.67%) High Availability
6 30 (4.25%) Software Distribution
7 26 (3.68%) CRM
8 24 (3.40%) Service Management
8 24 (3.40%) Change Management
9 22 (3.12%) Time Management
10 17 (2.41%) Kalman Filter
10 17 (2.41%) Asset Management
11 15 (2.12%) Root Cause Analysis
11 15 (2.12%) Problem Management
12 12 (1.70%) Network Management
12 12 (1.70%) Project Management
13 10 (1.42%) Disaster Recovery
13 10 (1.42%) Service Delivery
14 9 (1.27%) Information Security Management
14 9 (1.27%) Security Management
Programming Languages
1 99 (14.02%) SQL
2 20 (2.83%) Java
3 17 (2.41%) PowerShell
4 8 (1.13%) JavaScript
4 8 (1.13%) C#
5 6 (0.85%) C
6 5 (0.71%) VBScript
6 5 (0.71%) PHP
7 4 (0.57%) VB
8 3 (0.42%) VB.NET
9 2 (0.28%) Python
9 2 (0.28%) Bash Shell
10 1 (0.14%) R
10 1 (0.14%) Perl
Qualifications
1 103 (14.59%) Microsoft Certification
2 97 (13.74%) Security Cleared
3 69 (9.77%) MCSE
4 63 (8.92%) DV Cleared
5 55 (7.79%) SC Cleared
6 49 (6.94%) MCP
6 49 (6.94%) MCITP
7 45 (6.37%) CCNA
7 45 (6.37%) Cisco Certification
8 39 (5.52%) MCSA
9 32 (4.53%) MCTS
10 23 (3.26%) Degree
11 11 (1.56%) A+ Certification
12 9 (1.27%) Network+ Certification
12 9 (1.27%) CCSA
12 9 (1.27%) JNCIA
13 7 (0.99%) VMware Certified Professional (VCP)
14 4 (0.57%) MCDST
14 4 (0.57%) ITIL Certification
14 4 (0.57%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 87 (12.32%) SLA
2 11 (1.56%) ISO/IEC 27001
3 5 (0.71%) QA
System Software
1 322 (45.61%) Active Directory
2 103 (14.59%) VMware Infrastructure
3 50 (7.08%) XenApp
4 36 (5.10%) vSphere
5 28 (3.97%) Hyper-V
6 20 (2.83%) Terminal Services
7 19 (2.69%) VMware ESXi
8 11 (1.56%) XenDesktop
9 8 (1.13%) vCloud
9 8 (1.13%) Citrix Presentation Server
10 5 (0.71%) Microsoft App-V
11 4 (0.57%) VMware ESX
12 2 (0.28%) Microsoft Virtual Server
13 1 (0.14%) VMware Server
Systems Management
1 57 (8.07%) SCCM
2 46 (6.52%) Backup Exec
3 38 (5.38%) OpenView Configuration Management
4 36 (5.10%) Norton AntiVirus
5 35 (4.96%) Systems Management Server (SMS)
6 17 (2.41%) SCOM
7 6 (0.85%) NetBackup
8 5 (0.71%) OpenView
8 5 (0.71%) Tivoli
8 5 (0.71%) MOM
8 5 (0.71%) HP Data Protector
9 2 (0.28%) WSUS
10 1 (0.14%) Cisco IPCC
10 1 (0.14%) Cisco UCCX
10 1 (0.14%) Cisco CUCM
10 1 (0.14%) SCDPM
Vendors
1 343 (48.58%) Microsoft
2 159 (22.52%) VMware
3 124 (17.56%) Citrix
4 98 (13.88%) Cisco
5 86 (12.18%) HP
6 52 (7.37%) Symantec
7 46 (6.52%) Apple
8 45 (6.37%) Fujitsu
9 44 (6.23%) McAfee
10 29 (4.11%) Veeam
11 27 (3.82%) Sophos
12 21 (2.97%) Juniper
13 19 (2.69%) Dell
14 14 (1.98%) EMC
14 14 (1.98%) Avaya
14 14 (1.98%) SonicWALL
14 14 (1.98%) Meru Networks
15 13 (1.84%) Oracle
16 11 (1.56%) Salesforce.com
17 10 (1.42%) Clearswift
Southampton, Hampshire
Austin Fraser
Salary: £22000 - £25000 per annum
Posted: 15 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £27000 Per Annum Plus benefits
Posted: 15 hours ago
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: From £23,000 to £25,000 per annum
Posted: 15 hours ago
Woking, Surrey
Senitor Associates
Salary: £25000 - £30000 per annum + great company
Posted: 16 hours ago
Camberley, Surrey
IT Connections
Salary: £24,000 + 20% Shift Allowance
Posted: 17 hours ago
Esher, Surrey
Vadis People
Salary: £0 to £25000 per annum
Posted: 19 hours ago
Reading, Berkshire
Talent Spa
Salary: Competitive
Posted: 22 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £29,000 per annum + Additional benefits - 38 days’ holiday
Posted: 22 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £15000 - £22000 per annum + Benefits
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £25870 per annum + £1,200 DV Clearance allowance
Posted: Yesterday
Oxford, Oxfordshire
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: Yesterday
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Addlestone, Surrey
Steria
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Reigate, Surrey
Circle Recruitment
Salary: £25000 - £28000 per annum + Pension, Healthcare, 23 days
Posted: 2 days ago
Reading, Berkshire
Circle Recruitment
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Slough, Berkshire
QUANTICA
Salary: £26000 - £34000 per annum
Posted: 3 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 3 days ago
Reading, Berkshire
Bentley Whitaker
Salary: From £22,000 to £25,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Evolution Recruitment Solutions
Salary: up to 30,000
Posted: 4 days ago