The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 195 196 254
Rank change year-on-year
+1 +58
Permanent jobs requiring a 2nd Line Support 304 294 211
As % of all permanent IT jobs located in the South East 1.39% 1.36% 0.90%
As % of the Job Titles category 1.46% 1.43% 0.95%
Number of salaries quoted 249 243 179
Average salary £26,750 £26,000 £25,000
Average salary % change year-on-year
+2.88% +4.00%
90% offered a salary of more than £22,000 £22,500 £20,000
10% offered a salary of more than £32,500 £32,500 £37,500
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20849 20546 22294
As % of all permanent IT jobs located in the South East 95.41% 94.88% 95.56%
Number of salaries quoted 16807 16500 19440
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +7 98 £27,500 +2.80% 6
Surrey -23 61 £28,000 +12.00% 3
Hampshire -7 56 £25,750 +3.00% 3
Buckinghamshire +3 27 £26,000 -0.95%
Kent -2 22 £28,750 +10.57% 3
East Sussex -2 17 £27,000 +5.88%
Oxfordshire -1 13 £27,500 +5.76% 1
West Sussex -1 12 £25,000 -3.84% 1
Middlesex +6 3 £23,000 -15.59%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 19 December 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 537 (80.51%) Windows
2 336 (50.37%) Microsoft
3 298 (44.68%) Active Directory
4 213 (31.93%) MS Exchange
5 186 (27.89%) Windows 7
6 176 (26.39%) MS Excel
7 168 (25.19%) MS Office
8 155 (23.24%) Windows XP
9 140 (20.99%) Windows Server 2008
10 128 (19.19%) VMware
11 125 (18.74%) Windows Server 2003
12 113 (16.94%) ITIL
13 108 (16.19%) Security Cleared
14 102 (15.29%) Citrix
15 100 (14.99%) Exchange Server 2010
16 97 (14.54%) Cisco
16 97 (14.54%) Windows 8
17 96 (14.39%) SLA
18 94 (14.09%) Firewall
19 86 (12.89%) TCP/IP
19 86 (12.89%) Microsoft Certification
20 85 (12.74%) VMware Infrastructure
21 83 (12.44%) HP
22 82 (12.29%) Blackberry
23 80 (11.99%) Windows Server 2012
24 74 (11.09%) DV Cleared
25 73 (10.94%) SQL
26 72 (10.79%) Linux
27 67 (10.04%) DNS
28 63 (9.45%) Finance

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 19 December 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 213 (31.93%) MS Exchange
2 100 (14.99%) Exchange Server 2010
3 60 (9.00%) Exchange Server 2003
3 60 (9.00%) Exchange Server 2007
4 58 (8.70%) Blackberry Enterprise Server
5 34 (5.10%) Live Communications Server
6 26 (3.90%) Exchange Server 2013
7 18 (2.70%) IIS
8 14 (2.10%) Lync
9 13 (1.95%) SharePoint
10 12 (1.80%) Exchange Server 2000
11 8 (1.20%) IBM Notes
12 6 (0.90%) Apache
13 3 (0.45%) CMS
14 2 (0.30%) WebSphere
14 2 (0.30%) Tomcat
14 2 (0.30%) WebLogic
14 2 (0.30%) Commerce Server
15 1 (0.15%) SAS
15 1 (0.15%) JBoss
Applications
1 176 (26.39%) MS Excel
2 168 (25.19%) MS Office
3 6 (0.90%) MS Visio
4 5 (0.75%) MS PowerPoint
5 3 (0.45%) Acrobat
6 2 (0.30%) MS Project
Business Applications
1 2 (0.30%) BASE24
2 1 (0.15%) Nortel Periphonics
2 1 (0.15%) SalesLogix
2 1 (0.15%) Dynamics NAV
2 1 (0.15%) Dynamics CRM
2 1 (0.15%) Dynamics AX
2 1 (0.15%) Sage 200
Cloud Services
1 24 (3.60%) Office 365
2 13 (1.95%) SaaS
3 8 (1.20%) PaaS
3 8 (1.20%) IaaS
4 5 (0.75%) Microsoft Azure
5 1 (0.15%) Amazon AWS
5 1 (0.15%) Google Apps
5 1 (0.15%) Cloud Computing
Communications & Networking
1 94 (14.09%) Firewall
2 86 (12.89%) TCP/IP
3 67 (10.04%) DNS
4 51 (7.65%) Internet
5 42 (6.30%) SAN
6 37 (5.55%) DHCP
7 36 (5.40%) LAN
8 35 (5.25%) WAN
9 32 (4.80%) VPN
10 21 (3.15%) VoIP
11 14 (2.10%) NAS
12 12 (1.80%) Cisco ASA
12 12 (1.80%) IPsec
13 11 (1.65%) SSL
14 8 (1.20%) SMS
14 8 (1.20%) Ethernet
14 8 (1.20%) Cisco PIX
15 6 (0.90%) Broadband
15 6 (0.90%) Intranet
15 6 (0.90%) IP Telephony
Database & Business Intelligence
1 53 (7.95%) SQL Server
2 9 (1.35%) SQL Server 2005
3 8 (1.20%) SQL Server 2012
4 7 (1.05%) MySQL
4 7 (1.05%) Data Warehouse
5 2 (0.30%) Microsoft Analysis Services
5 2 (0.30%) SQL Server Reporting Services
5 2 (0.30%) Crystal Reports
5 2 (0.30%) Relational Database
5 2 (0.30%) SQL Server Analysis Services
6 1 (0.15%) SQL Server 2008
6 1 (0.15%) QlikView
6 1 (0.15%) Informix
6 1 (0.15%) MS Access
6 1 (0.15%) SQL Server 2000
Development Applications
1 6 (0.90%) Visual Studio
2 4 (0.60%) Talend Open Studio
2 4 (0.60%) FishEye
3 3 (0.45%) Team Foundation Server
General
1 63 (9.45%) Finance
2 47 (7.05%) Retail
3 43 (6.45%) Telecoms
4 10 (1.50%) Banking
5 8 (1.20%) Manufacturing
6 5 (0.75%) German Language
7 4 (0.60%) Retail Banking
7 4 (0.60%) Publishing
7 4 (0.60%) French Language
8 3 (0.45%) Marketing
8 3 (0.45%) Back Office
9 2 (0.30%) Pharmaceutical
9 2 (0.30%) Aerospace
9 2 (0.30%) Advertising
9 2 (0.30%) Legal
9 2 (0.30%) Billing
10 1 (0.15%) Spanish Language
10 1 (0.15%) Automotive
Libraries, Frameworks & Software Standards
1 22 (3.30%) .NET
2 12 (1.80%) HTML
3 9 (1.35%) CSS
4 8 (1.20%) ASP.NET
5 7 (1.05%) WSE
6 3 (0.45%) Flash
7 2 (0.30%) WebSphere MQ
7 2 (0.30%) Spring
7 2 (0.30%) .NET Framework
8 1 (0.15%) SOAP
8 1 (0.15%) Web Services
8 1 (0.15%) XML
8 1 (0.15%) XSLT
Miscellaneous
1 82 (12.29%) Blackberry
2 41 (6.15%) Clustering
3 28 (4.20%) Analytical Skills
4 27 (4.05%) Fat Client
4 27 (4.05%) Thin Client
5 21 (3.15%) Enterprise Software
6 17 (2.55%) Replication
7 15 (2.25%) Statistics
8 13 (1.95%) iSeries
8 13 (1.95%) Management Information System
8 13 (1.95%) AS400
9 9 (1.35%) Mathematics
10 7 (1.05%) PDA
11 6 (0.90%) EPoS
12 5 (0.75%) Computer Science
13 4 (0.60%) Open Source
13 4 (0.60%) Client/Server
14 3 (0.45%) CCTV
14 3 (0.45%) Smartphone
14 3 (0.45%) Social Media
Operating Systems
1 537 (80.51%) Windows
2 186 (27.89%) Windows 7
3 155 (23.24%) Windows XP
4 140 (20.99%) Windows Server 2008
5 125 (18.74%) Windows Server 2003
6 97 (14.54%) Windows 8
7 80 (11.99%) Windows Server 2012
8 72 (10.79%) Linux
9 60 (9.00%) Windows 2000 Server
10 43 (6.45%) Windows Vista
11 21 (3.15%) UNIX
12 19 (2.85%) Mac OS X
13 15 (2.25%) Windows Mobile
14 11 (1.65%) Android
15 9 (1.35%) Mac OS
16 8 (1.20%) Apple iOS
16 8 (1.20%) VMS
17 6 (0.90%) Windows 2000
18 5 (0.75%) CentOS
18 5 (0.75%) Red Hat Enterprise Linux
Processes & Methodologies
1 113 (16.94%) ITIL
2 61 (9.15%) Software Deployment
3 60 (9.00%) Release Management
4 45 (6.75%) Software Distribution
5 44 (6.60%) Incident Management
6 39 (5.85%) High Availability
7 32 (4.80%) Change Management
8 30 (4.50%) CRM
9 19 (2.85%) Problem Management
9 19 (2.85%) Root Cause Analysis
10 18 (2.70%) Service Management
11 17 (2.55%) Asset Management
11 17 (2.55%) Time Management
12 15 (2.25%) Kalman Filter
13 13 (1.95%) Network Management
13 13 (1.95%) Information Security
13 13 (1.95%) Service Delivery
14 10 (1.50%) Information Security Management
14 10 (1.50%) Security Management
14 10 (1.50%) Project Management
Programming Languages
1 73 (10.94%) SQL
2 18 (2.70%) Java
3 12 (1.80%) C#
4 8 (1.20%) JavaScript
5 7 (1.05%) C
6 6 (0.90%) PowerShell
7 5 (0.75%) PHP
8 4 (0.60%) C++
9 3 (0.45%) Perl
9 3 (0.45%) VB.NET
10 2 (0.30%) Bash Shell
10 2 (0.30%) Python
11 1 (0.15%) R
11 1 (0.15%) VBA
11 1 (0.15%) VB
Qualifications
1 108 (16.19%) Security Cleared
2 86 (12.89%) Microsoft Certification
3 74 (11.09%) DV Cleared
4 57 (8.55%) SC Cleared
5 52 (7.80%) CCNA
5 52 (7.80%) Cisco Certification
6 51 (7.65%) MCSE
7 43 (6.45%) MCP
8 36 (5.40%) MCITP
9 32 (4.80%) Degree
10 25 (3.75%) MCSA
11 21 (3.15%) MCTS
12 15 (2.25%) CCSA
12 15 (2.25%) JNCIA
13 11 (1.65%) Network+ Certification
13 11 (1.65%) A+ Certification
14 8 (1.20%) ITIL Foundation Certificate
15 7 (1.05%) VMware Certified Professional (VCP)
16 5 (0.75%) ITIL Certification
17 3 (0.45%) CCVP
Quality Assurance & Compliance
1 96 (14.39%) SLA
2 15 (2.25%) ISO/IEC 27001
3 2 (0.30%) QA
3 2 (0.30%) PCI DSS
3 2 (0.30%) ISO 8583
3 2 (0.30%) ISO 9001
System Software
1 298 (44.68%) Active Directory
2 85 (12.74%) VMware Infrastructure
3 37 (5.55%) XenApp
4 35 (5.25%) vSphere
5 25 (3.75%) Hyper-V
6 20 (3.00%) Terminal Services
7 9 (1.35%) VMware ESXi
8 8 (1.20%) Citrix Presentation Server
9 7 (1.05%) vCloud
10 5 (0.75%) VMware ESX
11 2 (0.30%) XenDesktop
11 2 (0.30%) Microsoft Virtual Server
12 1 (0.15%) VMware Workstation
12 1 (0.15%) Samba
12 1 (0.15%) VMware Server
Systems Management
1 51 (7.65%) SCCM
2 46 (6.90%) OpenView Configuration Management
3 38 (5.70%) Systems Management Server (SMS)
4 34 (5.10%) Backup Exec
5 25 (3.75%) SCOM
6 16 (2.40%) Norton AntiVirus
7 8 (1.20%) HP Data Protector
8 3 (0.45%) WSUS
9 2 (0.30%) Cisco IPCC
9 2 (0.30%) Tivoli
9 2 (0.30%) Control-M
10 1 (0.15%) NetBackup
10 1 (0.15%) Puppet
10 1 (0.15%) Cisco UCCX
10 1 (0.15%) Cisco CUCM
10 1 (0.15%) SCDPM
Vendors
1 336 (50.37%) Microsoft
2 128 (19.19%) VMware
3 102 (15.29%) Citrix
4 97 (14.54%) Cisco
5 83 (12.44%) HP
6 59 (8.85%) McAfee
7 54 (8.10%) Fujitsu
8 40 (6.00%) Sophos
9 25 (3.75%) Apple
10 23 (3.45%) Symantec
11 19 (2.85%) Dell
11 19 (2.85%) SonicWALL
12 16 (2.40%) Veeam
13 15 (2.25%) Oracle
13 15 (2.25%) Avaya
14 14 (2.10%) Juniper
15 13 (1.95%) Clearswift
16 11 (1.65%) Websense
16 11 (1.65%) Blue Coat
16 11 (1.65%) F5
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
Woking, Surrey
Broady Limited
Salary: From £22,000 to £30,000 per annum + shift allowance + benefits
Posted: 2 days ago
Rochester, Kent
1st Choice Computer Appointments Ltd
Salary: From £23,000 to £27,000 per annum
Posted: 2 days ago
Reading, Berkshire
Austin Fraser
Salary: £18000 - £28000 per annum + training, bonuses
Posted: 2 days ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: 4 days ago
Crawley, West Sussex
Remit Resources
Salary: £23000 - £25000 per annum + Full Benefits Package
Posted: 5 days ago
Farnborough
The People Network
Salary: £30000 per annum
Posted: 12 days ago
Farnborough
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 17 days ago
Reading
Bentley Whitaker
Salary: £25,000 - £30,000 per year
Posted: 18 days ago
Slough
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum + Microsoft Certs + Package
Posted: 20 days ago