The statistics below represent IT jobs advertised across the South East region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 196 185 164
Rank change year-on-year
-11 -21
Permanent jobs requiring a 2nd Line Support 260 365 397
As % of all permanent IT jobs located in the South East 1.50% 1.73% 1.81%
As % of the Job Titles category 1.55% 1.79% 1.87%
Number of salaries quoted 244 329 320
Median salary £27,500 £26,500 £26,000
Median salary % change year-on-year
+3.77% +1.92%
90% offered a salary of more than £22,500 £22,050 £21,000
10% offered a salary of more than £32,500 £34,875 £32,650
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16822 20432 21243
As % of all permanent IT jobs located in the South East 96.98% 96.57% 96.78%
Number of salaries quoted 14105 17127 16576
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 25 September 2016.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +12 78 £28,000 +3.70% 3
Hampshire +24 60 £25,000 -16.66% 3
Berkshire +7 39 £30,000 +20.00% 4
Buckinghamshire +2 28 £26,750 +2.74% 2
Oxfordshire -15 22 £28,500 +15.15% 5
West Sussex -12 18 £31,250 +20.19% 2
East Sussex +10 6 £23,500 +2.17% 1
Kent -16 6 £28,250 +0.89% 1
Middlesex +17 2 £24,250 -3.00% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 25 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1 389 (71.64%) Windows
2 264 (48.62%) Active Directory
3 228 (41.99%) Microsoft
4 179 (32.97%) MS Exchange
5 170 (31.31%) Windows Server
6 158 (29.10%) Windows 7
7 139 (25.60%) MS Excel
8 138 (25.41%) ITIL
9 133 (24.49%) VMware
10 112 (20.63%) MS Office
11 102 (18.78%) Cisco
12 98 (18.05%) Windows Server 2008
13 96 (17.68%) Citrix
14 91 (16.76%) SQL
14 91 (16.76%) Windows 8
15 86 (15.84%) VMware Infrastructure
16 85 (15.65%) Office 365
17 82 (15.10%) Microsoft Certification
18 81 (14.92%) SLA
18 81 (14.92%) Windows Server 2012
19 80 (14.73%) TCP/IP
20 74 (13.63%) Firewall
21 73 (13.44%) SQL Server
22 71 (13.08%) DNS
23 69 (12.71%) Exchange Server 2010
24 64 (11.79%) Linux
25 58 (10.68%) WAN
25 58 (10.68%) HP
26 57 (10.50%) Windows Server 2003
27 56 (10.31%) MCP

2nd Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 179 (32.97%) MS Exchange
2 69 (12.71%) Exchange Server 2010
3 45 (8.29%) Exchange Server 2007
4 35 (6.45%) Exchange Server 2013
5 20 (3.68%) IIS
6 12 (2.21%) Apache
6 12 (2.21%) Exchange Server 2003
6 12 (2.21%) SharePoint
7 7 (1.29%) Blackberry Enterprise Server
7 7 (1.29%) Skype for Business
8 4 (0.74%) SharePoint Server
9 3 (0.55%) IBM Notes
9 3 (0.55%) SharePoint Foundation
10 2 (0.37%) Tomcat
11 1 (0.18%) SharePoint 2010
11 1 (0.18%) SharePoint 2013
Applications
1 139 (25.60%) MS Excel
2 112 (20.63%) MS Office
3 5 (0.92%) Adobe Creative Suite
3 5 (0.92%) MS PowerPoint
4 2 (0.37%) AutoCAD
5 1 (0.18%) MS Visio
Business Applications
1 6 (1.10%) SAP Oil and Gas
2 3 (0.55%) Infor CloudSuite Industrial (formerly SyteLine)
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Line 50
Cloud Services
1 85 (15.65%) Office 365
2 6 (1.10%) Microsoft Azure
3 5 (0.92%) Amazon AWS
3 5 (0.92%) SaaS
4 1 (0.18%) Mimecast
Communications & Networking
1 80 (14.73%) TCP/IP
2 74 (13.63%) Firewall
3 71 (13.08%) DNS
4 58 (10.68%) WAN
5 51 (9.39%) LAN
6 44 (8.10%) DHCP
7 34 (6.26%) VPN
8 32 (5.89%) VoIP
9 27 (4.97%) SAN
10 26 (4.79%) SMTP
11 25 (4.60%) ADSL
11 25 (4.60%) Internet
12 19 (3.50%) Network Security
13 13 (2.39%) VLAN
14 11 (2.03%) IP Telephony
14 11 (2.03%) Wireless
15 10 (1.84%) Skype
16 9 (1.66%) Cisco IPT
16 9 (1.66%) ICMP
16 9 (1.66%) Telnet
Database & Business Intelligence
1 73 (13.44%) SQL Server
2 11 (2.03%) SQL Server 2012
3 9 (1.66%) SQL Server 2008
4 5 (0.92%) BusinessObjects
4 5 (0.92%) MySQL
5 3 (0.55%) Oracle Database
5 3 (0.55%) SQL Server 2005
5 3 (0.55%) SQL Server Reporting Services
6 2 (0.37%) PostgreSQL
Development Applications
1 1 (0.18%) JIRA
1 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 44 (8.10%) Finance
2 28 (5.16%) German Language
3 24 (4.42%) Retail
4 22 (4.05%) French Language
4 22 (4.05%) Manufacturing
5 20 (3.68%) Telecoms
6 10 (1.84%) Marketing
7 8 (1.47%) Law
8 7 (1.29%) Banking
9 6 (1.10%) Back Office
9 6 (1.10%) Electronics
10 5 (0.92%) Local Government
11 4 (0.74%) Pharmaceutical
12 3 (0.55%) Advertising
12 3 (0.55%) Publishing
13 2 (0.37%) Billing
13 2 (0.37%) Financial Institution
14 1 (0.18%) Dutch Language
14 1 (0.18%) International Banking
14 1 (0.18%) Legal
Libraries, Frameworks & Software Standards
1 13 (2.39%) Web Services
2 10 (1.84%) HTML
3 4 (0.74%) CSS
3 4 (0.74%) CSS3
4 3 (0.55%) .NET
5 2 (0.37%) COM
6 1 (0.18%) ODBC
6 1 (0.18%) WCF
6 1 (0.18%) XML
6 1 (0.18%) X-Windows
Miscellaneous
1 40 (7.37%) Driving Licence
2 38 (7.00%) Blackberry
3 22 (4.05%) Analytical Skills
4 15 (2.76%) Statistics
5 13 (2.39%) Data Centre
5 13 (2.39%) iPad
6 11 (2.03%) Smartphone
7 10 (1.84%) EPoS
7 10 (1.84%) Fat Client
7 10 (1.84%) iPhone
7 10 (1.84%) Thin Client
8 9 (1.66%) iSeries
9 8 (1.47%) Computer Science
10 6 (1.10%) e-Learning
11 5 (0.92%) Management Information System
12 4 (0.74%) Web 2.0
13 3 (0.55%) Learning Management System
13 3 (0.55%) User Experience
14 2 (0.37%) Enterprise Software
14 2 (0.37%) Public Cloud
Operating Systems
1 389 (71.64%) Windows
2 170 (31.31%) Windows Server
3 158 (29.10%) Windows 7
4 98 (18.05%) Windows Server 2008
5 91 (16.76%) Windows 8
6 81 (14.92%) Windows Server 2012
7 64 (11.79%) Linux
8 57 (10.50%) Windows Server 2003
9 47 (8.66%) Windows 10
10 41 (7.55%) Windows XP
11 34 (6.26%) Mac OS X
12 21 (3.87%) Android
13 19 (3.50%) Windows Mobile
14 18 (3.31%) Windows 2000
15 13 (2.39%) Unix
16 12 (2.21%) Apple iOS
17 9 (1.66%) Windows Vista
18 5 (0.92%) VMS
19 4 (0.74%) AIX
19 4 (0.74%) Windows 2000 Server
Processes & Methodologies
1 138 (25.41%) ITIL
2 33 (6.08%) ITSM
3 29 (5.34%) Mentoring
4 28 (5.16%) Service Management
5 22 (4.05%) Kalman Filter
6 21 (3.87%) ITIL V3
7 20 (3.68%) Web Filtering
8 18 (3.31%) Email Filtering
9 17 (3.13%) Ticket Management
10 14 (2.58%) Incident Management
11 12 (2.21%) Time Management
12 11 (2.03%) Disaster Recovery
13 10 (1.84%) Business Continuity
13 10 (1.84%) Business Intelligence
13 10 (1.84%) Data Security
13 10 (1.84%) Root Cause Analysis
13 10 (1.84%) Service Delivery
14 9 (1.66%) Security Patching
15 8 (1.47%) Continuous Improvement
15 8 (1.47%) CRM
Programming Languages
1 91 (16.76%) SQL
2 23 (4.24%) PowerShell
3 8 (1.47%) JavaScript
4 6 (1.10%) VBScript
5 4 (0.74%) Java
5 4 (0.74%) Shell Script
6 3 (0.55%) VB
7 2 (0.37%) C#
7 2 (0.37%) C++
7 2 (0.37%) Perl
7 2 (0.37%) PHP
7 2 (0.37%) PL/SQL
7 2 (0.37%) T-SQL
7 2 (0.37%) X++
8 1 (0.18%) C
8 1 (0.18%) VBA
Qualifications
1 82 (15.10%) Microsoft Certification
2 56 (10.31%) MCP
3 48 (8.84%) CCNA
3 48 (8.84%) Cisco Certification
4 40 (7.37%) MCSA
5 28 (5.16%) Degree
6 24 (4.42%) MCSE
7 21 (3.87%) MCTS
8 20 (3.68%) ITIL Foundation Certificate
9 18 (3.31%) CCA
9 18 (3.31%) Citrix Certification
9 18 (3.31%) VMware Certified Professional (VCP)
10 13 (2.39%) Security Cleared
11 10 (1.84%) MCITP
11 10 (1.84%) SC Cleared
12 6 (1.10%) MCDST
12 6 (1.10%) MOS
13 4 (0.74%) ITIL Certification
14 3 (0.55%) DBS Check
15 2 (0.37%) DV Cleared
Quality Assurance & Compliance
1 81 (14.92%) SLA
2 1 (0.18%) COBIT
System Software
1 264 (48.62%) Active Directory
2 86 (15.84%) VMware Infrastructure
3 40 (7.37%) Hyper-V
4 21 (3.87%) XenApp
5 15 (2.76%) VMware ESXi
5 15 (2.76%) vSphere
6 8 (1.47%) XenDesktop
7 7 (1.29%) Terminal Server
8 5 (0.92%) VMware ESX
8 5 (0.92%) VMware Workstation
9 4 (0.74%) Terminal Services
10 2 (0.37%) Firmware
10 2 (0.37%) Virtual Desktop
10 2 (0.37%) Virtual Machines
10 2 (0.37%) VMware Server
11 1 (0.18%) Xen
11 1 (0.18%) XenServer
Systems Management
1 42 (7.73%) SCCM
2 20 (3.68%) Backup Exec
3 16 (2.95%) Norton AntiVirus
4 10 (1.84%) Tivoli
5 6 (1.10%) Perfmon
6 5 (0.92%) Nagios
6 5 (0.92%) SCSM
7 4 (0.74%) DameWare
8 3 (0.55%) Cisco CUCM
8 3 (0.55%) NetBackup
9 2 (0.37%) SCOM
10 1 (0.18%) Legato
10 1 (0.18%) ServiceCenter
10 1 (0.18%) Simpana
10 1 (0.18%) Tivoli Storage Manager
10 1 (0.18%) WSUS
Vendors
1 228 (41.99%) Microsoft
2 133 (24.49%) VMware
3 102 (18.78%) Cisco
4 96 (17.68%) Citrix
5 58 (10.68%) HP
6 29 (5.34%) EMC
7 26 (4.79%) Veeam
8 24 (4.42%) IBM
9 20 (3.68%) Dell
9 20 (3.68%) NetApp
9 20 (3.68%) Symantec
10 18 (3.31%) Apple
11 14 (2.58%) Oracle
12 10 (1.84%) Google
13 9 (1.66%) Brocade
13 9 (1.66%) Extreme Networks
13 9 (1.66%) SAP
13 9 (1.66%) ServiceNow
14 7 (1.29%) SonicWALL
15 6 (1.10%) Sage
Oxford
Hays West And Wales
Salary: £22000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Milton Keynes
Computacenter
Salary: Competitive
Posted: 2 days ago
Reading, Berkshire
Evolution Recruitment Solutions
Salary: 30,000-35,000
Posted: 2 days ago
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £16,000 to £20,000 per annum
Posted: 6 days ago
West Sussex
Ashdown IT
Salary: £25000 per annum + benefits
Posted: 4 days ago
Berkshire
ninesharp
Salary: £22000 - £25000 per annum + bonus, pension, health insurance
Posted: 4 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £18000 - £26000 per annum
Posted: 5 days ago
Oxfordshire
Sanderson
Salary: £25000 per annum
Posted: 6 days ago
Hampton, Middlesex
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Camberley, Surrey
Dane Partnership
Salary: Circa £28-32k negotiable dependent on experience
Posted: 4 days ago
Surrey
Annapurna HR
Salary: £30000 per annum
Posted: 5 days ago
Reading, Berkshire
83Zero
Salary: From £28,000 to £32,000 per annum
Posted: 5 days ago
Witney
Interquest - IQ Public Sector
Salary: £25000 per annum
Posted: 10 days ago
Leatherhead
Recruitment Genius Ltd
Salary: £30000 - £34000 per annum
Posted: 5 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Isotrak Ltd
Salary: From £18,000 to £19,000 per annum
Posted: 10 days ago
Farnborough
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £25000.00 per annum + benefits
Posted: 16 days ago
Oxfordshire
Hays West And Wales
Salary: £22000 - £25000 per annum + Benefits
Posted: 24 days ago
Brighton
Bluetown Online LTD
Posted: 17 days ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £32000 - £33000 per annum + Plus Benefits
Posted: 2 days ago