2nd Line Support Jobs in the South East
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
 3 months to
20 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 196 263 225
Rank change year-on-year
+67 -38
Permanent jobs requiring a 2nd Line Support 268 186 215
As % of all permanent IT jobs located in the South East 1.222% 0.783% 0.958%
As % of the Job Titles category 1.288% 0.822% 1.014%
Number of salaries quoted 237 155 186
Average salary £27,000 £26,000 £25,500
Average salary % change year-on-year
+3.84% +1.96%
90% offered a salary of more than £21,500 £22,000 £21,000
10% offered a salary of more than £40,000 £39,900 £38,000
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category		 20815 22625 21200
As % of all permanent IT jobs located in the South East 94.89% 95.21% 94.42%
Number of salaries quoted 17267 19553 18212
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the South East region as a proportion of the total demand within the Job Titles category.

South East 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

South East 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 20 May 2013.

South East 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Berkshire +45 90 £29,500 +7.27%
Surrey +21 48 £28,250 +10.78%
Hampshire -1 41 £25,000 -20.63%
Oxfordshire +15 40 £26,000 -3.70%
Kent -2 17 £40,000 +21.21%
Buckinghamshire -4 12 £20,000 -11.11%
East Sussex +7 11 £21,500 -14.00%
West Sussex -7 6 £25,000 +4.16%
Middlesex -7 4 £29,000 -3.33%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 292 (65.47%) Windows
2 217 (48.65%) Microsoft
3 139 (31.17%) Active Directory
4 137 (30.72%) MS Excel
5 110 (24.66%) MS Office
6 109 (24.44%) MS Exchange
7 108 (24.22%) Windows XP
8 89 (19.96%) Windows Server 2003
9 86 (19.28%) SQL
9 86 (19.28%) Windows 7
10 85 (19.06%) Cisco
11 75 (16.82%) TCP/IP
11 75 (16.82%) Microsoft Certification
12 70 (15.70%) VMware
13 68 (15.25%) Windows Server 2008
14 61 (13.68%) Finance
15 58 (13.00%) Unified Communications
16 57 (12.78%) MPLS
17 53 (11.88%) SLA
17 53 (11.88%) Retail
18 52 (11.66%) MCSE
19 51 (11.43%) Linux
19 51 (11.43%) Citrix
19 51 (11.43%) Telecoms
20 50 (11.21%) ITIL
21 48 (10.76%) Juniper
21 48 (10.76%) VMware Infrastructure
21 48 (10.76%) Degree
22 47 (10.54%) Security Cleared
22 47 (10.54%) MCP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (0.897%) HTML
1 4 (0.897%) .NET
1 4 (0.897%) JSystem
2 2 (0.448%) CSS
2 2 (0.448%) ASP.NET
2 2 (0.448%) COM
2 2 (0.448%) LAMP
2 2 (0.448%) JSP
3 1 (0.224%) Servlets
3 1 (0.224%) SOAP
3 1 (0.224%) Web Services
3 1 (0.224%) XML
3 1 (0.224%) J2SE
3 1 (0.224%) JMS
3 1 (0.224%) AWT
3 1 (0.224%) Spring
3 1 (0.224%) Apache Axis
3 1 (0.224%) Taglibs
3 1 (0.224%) EJB
3 1 (0.224%) ASP
Application Platforms
1 109 (24.44%) MS Exchange
2 36 (8.072%) Exchange Server 2003
2 36 (8.072%) Exchange Server 2007
3 30 (6.726%) Exchange Server 2010
4 26 (5.830%) Blackberry Enterprise Server
5 8 (1.794%) Tomcat
6 7 (1.570%) SharePoint
7 4 (0.897%) IIS
8 3 (0.673%) BizTalk Server
9 2 (0.448%) Apache
9 2 (0.448%) CMS
9 2 (0.448%) Lync
10 1 (0.224%) Drupal
10 1 (0.224%) SharePoint 2010
10 1 (0.224%) SharePoint Server
10 1 (0.224%) WebLogic
10 1 (0.224%) Lotus Notes
10 1 (0.224%) Lotus Domino
Applications
1 137 (30.72%) MS Excel
2 110 (24.66%) MS Office
3 3 (0.673%) MS Visio
4 2 (0.448%) MS PowerPoint
4 2 (0.448%) Office 365
5 1 (0.224%) Google Apps
5 1 (0.224%) Photoshop
5 1 (0.224%) Acrobat
5 1 (0.224%) QuarkXPress
Business Applications
1 5 (1.121%) Retail-J
2 4 (0.897%) BPCS
3 2 (0.448%) Dynamics AX
4 1 (0.224%) Dynamics GP
4 1 (0.224%) SAP R/3
4 1 (0.224%) Oracle EBS
4 1 (0.224%) Oracle ERP
4 1 (0.224%) Nortel Periphonics
4 1 (0.224%) Dynamics CRM
Communications & Networking
1 75 (16.82%) TCP/IP
2 58 (13.00%) Unified Communications
3 57 (12.78%) MPLS
4 47 (10.54%) LAN
5 46 (10.31%) WAN
6 44 (9.865%) Firewall
7 39 (8.744%) DNS
8 31 (6.951%) DHCP
9 28 (6.278%) SAN
10 27 (6.054%) VoIP
11 26 (5.830%) VPN
12 21 (4.709%) Internet
13 20 (4.484%) Cisco IOS
14 11 (2.466%) Cisco ASA
14 11 (2.466%) NetScreen
14 11 (2.466%) SSL
15 9 (2.018%) Broadband
16 7 (1.570%) Wi-Fi
16 7 (1.570%) IP Telephony
17 6 (1.345%) Wireless
Database & Business Intelligence
1 30 (6.726%) SQL Server
2 21 (4.709%) MySQL
3 8 (1.794%) Oracle 10g
4 5 (1.121%) SQL Server 2000
5 4 (0.897%) RDBMS
6 3 (0.673%) Crystal Reports
7 2 (0.448%) SQL Server 2005
7 2 (0.448%) SQL Server 2008
8 1 (0.224%) Oracle 8/8i
8 1 (0.224%) Oracle 9i
Development Applications
1 2 (0.448%) Visual Studio
2 1 (0.224%) Log4j
2 1 (0.224%) JUnit
General
1 61 (13.68%) Finance
2 53 (11.88%) Retail
3 51 (11.43%) Telecoms
4 10 (2.242%) Music
5 8 (1.794%) Law
6 5 (1.121%) German Language
6 5 (1.121%) Dutch Language
7 4 (0.897%) French Language
7 4 (0.897%) Manufacturing
8 3 (0.673%) Italian Language
8 3 (0.673%) Banking
8 3 (0.673%) Spanish Language
9 2 (0.448%) Romanian Language
9 2 (0.448%) Russian Language
9 2 (0.448%) Marketing
9 2 (0.448%) Danish Language
9 2 (0.448%) Local Government
9 2 (0.448%) Military
10 1 (0.224%) Advertising
10 1 (0.224%) Legal
Miscellaneous
1 42 (9.417%) Blackberry
2 10 (2.242%) Social Media
3 9 (2.018%) AS400
4 7 (1.570%) EPoS
4 7 (1.570%) iPad
5 6 (1.345%) Video Conferencing
5 6 (1.345%) iSeries
6 5 (1.121%) Fat Client
6 5 (1.121%) Thin Client
6 5 (1.121%) Replication
6 5 (1.121%) iPhone
7 4 (0.897%) Computer Science
8 3 (0.673%) PDA
9 2 (0.448%) Client/Server
9 2 (0.448%) Enterprise Software
10 1 (0.224%) SWIFT
10 1 (0.224%) CMDB
10 1 (0.224%) Open Source
10 1 (0.224%) FMCG
10 1 (0.224%) Statistics
Operating Systems
1 292 (65.47%) Windows
2 108 (24.22%) Windows XP
3 89 (19.96%) Windows Server 2003
4 86 (19.28%) Windows 7
5 68 (15.25%) Windows Server 2008
6 51 (11.43%) Linux
7 25 (5.605%) Windows Vista
8 22 (4.933%) UNIX
9 11 (2.466%) Windows 2000
10 9 (2.018%) Windows 8
10 9 (2.018%) Windows 2000 Server
11 7 (1.570%) Windows Server 2012
11 7 (1.570%) Mac OS
12 5 (1.121%) Android
12 5 (1.121%) Solaris
13 3 (0.673%) Windows NT
13 3 (0.673%) Mac OS X
14 1 (0.224%) SUSE
14 1 (0.224%) CentOS
Processes & Methodologies
1 50 (11.21%) ITIL
2 38 (8.520%) Software Deployment
2 38 (8.520%) Software Distribution
3 17 (3.812%) ERP
4 16 (3.587%) Service Delivery
5 15 (3.363%) CRM
5 15 (3.363%) Root Cause Analysis
6 14 (3.139%) Release Management
7 12 (2.691%) Problem Management
8 10 (2.242%) Web Development
8 10 (2.242%) User Acceptance Testing
9 8 (1.794%) Project Management
9 8 (1.794%) Change Management
10 7 (1.570%) Time Management
11 6 (1.345%) Asset Management
11 6 (1.345%) Data Analysis
11 6 (1.345%) Test Scripting
12 5 (1.121%) Load Balancing
13 4 (0.897%) Volume Testing
13 4 (0.897%) Validation
Programming Languages
1 86 (19.28%) SQL
2 23 (5.157%) Java
3 13 (2.915%) JavaScript
4 10 (2.242%) PHP
4 10 (2.242%) Python
5 8 (1.794%) PL/SQL
6 7 (1.570%) T-SQL
7 6 (1.345%) C
8 4 (0.897%) RPG
9 2 (0.448%) C#
9 2 (0.448%) COBOL
10 1 (0.224%) PowerShell
10 1 (0.224%) VBScript
10 1 (0.224%) VB
Qualifications
1 75 (16.82%) Microsoft Certification
2 52 (11.66%) MCSE
3 48 (10.76%) Degree
4 47 (10.54%) Security Cleared
4 47 (10.54%) MCP
5 46 (10.31%) SC Cleared
6 43 (9.641%) Cisco Certification
7 42 (9.417%) CCNA
8 35 (7.848%) CCNP
9 34 (7.623%) MCITP
10 31 (6.951%) JNCIA
10 31 (6.951%) JNCIS
10 31 (6.951%) JNCIP
11 26 (5.830%) CCIP
11 26 (5.830%) CCIE
11 26 (5.830%) CCSP
12 14 (3.139%) DV Cleared
13 10 (2.242%) MCSA
14 9 (2.018%) MCDST
15 8 (1.794%) A+ Certification
Quality Assurance & Compliance
1 53 (11.88%) SLA
System Software
1 139 (31.17%) Active Directory
2 48 (10.76%) VMware Infrastructure
3 13 (2.915%) vSphere
4 11 (2.466%) VMware ESXi
5 6 (1.345%) Hyper-V
6 5 (1.121%) Terminal Services
7 4 (0.897%) XenApp
8 3 (0.673%) Forefront TMG
9 1 (0.224%) Terminal Server
9 1 (0.224%) VMware Workstation
9 1 (0.224%) ProxySG
9 1 (0.224%) Squid
Systems Management
1 38 (8.520%) Systems Management Server (SMS)
1 38 (8.520%) OpenView Configuration Management
2 29 (6.502%) SCCM
3 9 (2.018%) Backup Exec
4 7 (1.570%) Norton AntiVirus
5 5 (1.121%) NetBackup
6 3 (0.673%) Tivoli
7 2 (0.448%) Legato
7 2 (0.448%) WSUS
7 2 (0.448%) Plesk
8 1 (0.224%) Cisco UCCX
8 1 (0.224%) Cisco CUCM
8 1 (0.224%) ServiceCenter
8 1 (0.224%) OpenView
8 1 (0.224%) DameWare
Vendors
1 217 (48.65%) Microsoft
2 85 (19.06%) Cisco
3 70 (15.70%) VMware
4 51 (11.43%) Citrix
5 48 (10.76%) Juniper
6 42 (9.417%) McAfee
7 40 (8.969%) Apple
8 39 (8.744%) Sophos
9 38 (8.520%) Fujitsu
9 38 (8.520%) HP
10 21 (4.709%) WatchGuard
11 19 (4.260%) Symantec
12 15 (3.363%) Oracle
13 11 (2.466%) Fortinet
14 9 (2.018%) Remedy
15 6 (1.345%) Avaya
16 5 (1.121%) Sun
16 5 (1.121%) CheckPoint
16 5 (1.121%) F5
17 3 (0.673%) Twitter
2nd Line Support Engineer - Windows Server, VMware, AD. Citrix
Surrey, South East
Supporting a wide variety of technologies primarily Microsoft, VMware, Citrix and SAN solutions.There is a fantastic opportunity to develop a career with this organisation and they pride...
Energize Recruitment Solutions Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 27 April 2013
2nd Line Support Engineer - Windows Server, VMware, AD. Citrix
Surrey, South East
Supporting a wide variety of technologies primarily Microsoft, VMware, Citrix and various SAN solutions.There is a fantastic opportunity to develop a career with this organisation and they...
Energize Recruitment Solutions Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 11 May 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 15 May 2013
2nd Line Service Desk Support
Gerrards Cross, Buckinghamshire
The successful candidate will be a Microsoft Certified IT Professional (or equivalent) and have a good all-round standard of education. System Administration experience and working with server...
SSVC
Salary: Competitive salary offered
Posted: 15 May 2013
Service Desk / 2nd Line Support / Desktop Support Engineer
Farnborough, Hampshire
Essential skills: *Previous experience of working in a busy Service Desk environment *Windows XP/2003/2008/7 OS *Office 2003/2007/2010 *Active Directory *Experience of Networking *Experience...
TEKsystems
Salary: £20000 - £25000 per annum
Posted: 15 May 2013
2nd Line Support Analyst / Service Desk / Web Apps / CSS / HTML
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 16 May 2013
IT Support Technician/2nd Line Support | South West
Hampshire
Exchange (2003, 2007, 2010), Active directory, Windows Server 2003-2012... Line Support will have the following skills: Windows XP/7. Windows Server 2003-2008. Active Directory. Exchange 2003,...
Square One Resources
Salary: From £22,000 to £25,000 per annum + Excellent Benefits
Posted: 14 May 2013
2nd Line Technical Support Engineer - (Windows Server / SBS)
High Wycombe, Buckinghamshire
A good understanding of Microsoft Exchange and how to troubleshoot SMTP / POP3 mail flow issues... *Any IT certifications held (such as MCP, MCITP, MCSE, etc) will be an...
Davanti Solutions
Salary: From £25,000 to £35,000 per annum
Posted: 14 May 2013
2nd Line Engineer / 3rd line / IT Support / 1st Line
High Wycombe, Buckinghamshire
Strong experience in the support of IT systems such as Microsoft environments, Windows 7, Office 2007 / 2010, Active Directory, Group Policy and Exchange server administration. VM Ware and...
NS Consultants
Salary: From £18,000 to £35,000 per annum
Posted: 14 May 2013
2nd Line IT Support Technician
Near Staplehurst, South East
Your job will be to protect the security of the Group's systems and continue to upgrade the systems infrastructure.2nd Line Support Technician: Essential Work Experience - 3-...
1st Choice Jobs
Salary: £24-27k
Posted: 23 April 2013
Security Cleared Second Line Support Engineer
Bracknell, Berkshire
Skills- wintel, second line support, HP Radia and MS SMS... McAfee or Sophos... Experience of writing process documents and work instructions and knowledge of Software Deployment Tools such...
Lorien Resourcing
Salary: Offer competitive package
Posted: 17 May 2013
2nd Line Support Engineer
Brighton, East Sussex
Brighton £20 - £25k My client is one of the world's leading social media monitoring applications... Skill Set Required: -A technical degree that contained multiple programming-related components...
Connections Recruitment Ltd.
Salary: £20000 - £25000 per annum
Posted: 16 May 2013
1st/ 2nd Line IT Support - Junior, Graduate, 1st Line, Call Log
Brighton, East Sussex
As a Service Desk Analyst you will support 1st line issues internally within a Windows infrastructure, call logging and working to SLAs aiming to get a first time...
Senitor Associates
Salary: £19000 - £21000 per annum
Posted: 17 May 2013
2nd Line Support Engineer - Brighton - £25k - Permanent
Brighton, East Sussex
Computer People are currently looking for a 2ND Line Support Engineer to join an exciting Company based in Brighton. We are ideally looking for a Support Engineer looking...
Computer People
Salary: £24000.00 - £25000.00 per annum
Posted: 16 May 2013
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