The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 206 250 240
Rank change year-on-year
+44 -10
Permanent jobs requiring a 2nd Line Support 290 231 228
As % of all permanent IT jobs located in the South East 1.35% 0.98% 1.00%
As % of the Job Titles category 1.42% 1.03% 1.05%
Number of salaries quoted 255 205 199
Average salary £26,500 £25,000 £26,125
Average salary % change year-on-year
+6.00% -4.30%
90% offered a salary of more than £21,850 £21,500 £21,500
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20356 22430 21702
As % of all permanent IT jobs located in the South East 94.96% 94.77% 95.11%
Number of salaries quoted 16382 17934 17955
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 24 April 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +29 72 £26,000 +9.47% 8
Berkshire -1 56 £27,500 - 6
Hampshire +8 44 £25,000 +1.01% 6
Buckinghamshire -6 31 £25,000 -18.03% 8
Kent +34 27 £30,000 -11.11% 3
Oxfordshire +21 25 £22,500 - 5
West Sussex +9 18 £24,000 +6.66% 1
East Sussex -11 18 £26,500 -8.62% 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 24 April 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 432 (80.60%) Windows
2 315 (58.77%) Microsoft
3 253 (47.20%) Active Directory
4 175 (32.65%) MS Exchange
5 161 (30.04%) MS Office
6 139 (25.93%) MS Excel
7 136 (25.37%) ITIL
8 131 (24.44%) Windows 7
9 120 (22.39%) Windows Server 2008
10 115 (21.46%) VMware
11 106 (19.78%) Firewall
12 102 (19.03%) Cisco
13 100 (18.66%) Microsoft Certification
13 100 (18.66%) Windows Server 2003
14 93 (17.35%) Windows XP
15 86 (16.04%) Windows 8
16 84 (15.67%) Citrix
17 83 (15.49%) Blackberry
18 80 (14.93%) SLA
19 75 (13.99%) TCP/IP
19 75 (13.99%) MCP
20 70 (13.06%) VMware Infrastructure
21 69 (12.87%) Linux
22 68 (12.69%) MCSE
22 68 (12.69%) HP
23 66 (12.31%) Exchange Server 2010
24 63 (11.75%) Security Cleared
25 62 (11.57%) Windows Server 2012
25 62 (11.57%) DNS
26 59 (11.01%) Finance

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 24 April 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 175 (32.65%) MS Exchange
2 66 (12.31%) Exchange Server 2010
3 51 (9.51%) Blackberry Enterprise Server
4 50 (9.33%) Exchange Server 2003
5 33 (6.16%) Exchange Server 2007
6 20 (3.73%) IIS
7 19 (3.54%) Exchange Server 2000
8 18 (3.36%) Live Communications Server
8 18 (3.36%) Exchange Server 2013
9 14 (2.61%) SharePoint
10 10 (1.87%) CMS
11 9 (1.68%) Lync
12 7 (1.31%) Commerce Server
13 5 (0.93%) WebLogic
13 5 (0.93%) Apache
13 5 (0.93%) IBM Notes
14 3 (0.56%) Lotus Domino
15 2 (0.37%) Site Server
15 2 (0.37%) SharePoint Server
15 2 (0.37%) WebSphere
Applications
1 161 (30.04%) MS Office
2 139 (25.93%) MS Excel
3 16 (2.99%) MS Visio
4 13 (2.43%) MS PowerPoint
5 3 (0.56%) Spreadsheet
Business Applications
1 7 (1.31%) Nortel Periphonics
2 2 (0.37%) Dynamics NAV
2 2 (0.37%) Retail-J
2 2 (0.37%) BASE24
3 1 (0.19%) Sage 200
Cloud Services
1 23 (4.29%) Office 365
2 12 (2.24%) Amazon AWS
3 4 (0.75%) Google Apps
4 2 (0.37%) SaaS
4 2 (0.37%) Microsoft Azure
5 1 (0.19%) Cloud Computing
Communications & Networking
1 106 (19.78%) Firewall
2 75 (13.99%) TCP/IP
3 62 (11.57%) DNS
4 48 (8.96%) LAN
5 47 (8.77%) Internet
6 43 (8.02%) WAN
7 40 (7.46%) SAN
7 40 (7.46%) DHCP
8 30 (5.60%) VPN
9 29 (5.41%) VoIP
10 20 (3.73%) Ethernet
11 16 (2.99%) Cisco ASA
11 16 (2.99%) NAS
12 13 (2.43%) Cisco Nexus
13 10 (1.87%) FCoE
13 10 (1.87%) Fibre Channel
14 9 (1.68%) SSL
15 7 (1.31%) Frame Relay
15 7 (1.31%) Cisco ICM
16 6 (1.12%) VLAN
Database & Business Intelligence
1 47 (8.77%) SQL Server
2 3 (0.56%) SQL Server 2008
2 3 (0.56%) SQL Server 2005
3 2 (0.37%) QlikView
3 2 (0.37%) SQL Server 2012
3 2 (0.37%) Oracle Database
3 2 (0.37%) Relational Database
3 2 (0.37%) Crystal Reports
4 1 (0.19%) MS Access
4 1 (0.19%) RDBMS
4 1 (0.19%) PostgreSQL
4 1 (0.19%) MySQL
Development Applications
1 3 (0.56%) Team Foundation Server
2 2 (0.37%) Apache Ivy
3 1 (0.19%) Visual Studio
3 1 (0.19%) Bugzilla
3 1 (0.19%) Subversion
3 1 (0.19%) Git (software)
General
1 59 (11.01%) Finance
2 21 (3.92%) Retail
2 21 (3.92%) Telecoms
3 11 (2.05%) Law
4 9 (1.68%) Marketing
5 7 (1.31%) Manufacturing
6 5 (0.93%) Advertising
7 4 (0.75%) German Language
8 3 (0.56%) French Language
8 3 (0.56%) Back Office
8 3 (0.56%) Electronics
9 1 (0.19%) Aerospace
9 1 (0.19%) Games
9 1 (0.19%) Banking
9 1 (0.19%) Legal
Libraries, Frameworks & Software Standards
1 17 (3.17%) .NET
2 13 (2.43%) HTML
3 10 (1.87%) .NET Framework
4 4 (0.75%) Web Services
5 3 (0.56%) WSE
6 2 (0.37%) WebSphere MQ
6 2 (0.37%) CSS
6 2 (0.37%) ASP.NET
7 1 (0.19%) COM
7 1 (0.19%) XML
7 1 (0.19%) Flash
7 1 (0.19%) RSS
Miscellaneous
1 83 (15.49%) Blackberry
2 24 (4.48%) Management Information System
3 23 (4.29%) Analytical Skills
4 21 (3.92%) Clustering
5 19 (3.54%) Thin Client
5 19 (3.54%) Fat Client
6 16 (2.99%) Replication
7 11 (2.05%) Enterprise Cloud
8 10 (1.87%) FlexPod
8 10 (1.87%) e-Health
9 8 (1.49%) Statistics
10 7 (1.31%) EPoS
11 6 (1.12%) Video Conferencing
12 5 (0.93%) User Experience
12 5 (0.93%) PDA
13 3 (0.56%) Smartphone
13 3 (0.56%) Biometrics
13 3 (0.56%) AS400
13 3 (0.56%) Mainframe
13 3 (0.56%) Enterprise Software
Operating Systems
1 432 (80.60%) Windows
2 131 (24.44%) Windows 7
3 120 (22.39%) Windows Server 2008
4 100 (18.66%) Windows Server 2003
5 93 (17.35%) Windows XP
6 86 (16.04%) Windows 8
7 69 (12.87%) Linux
8 62 (11.57%) Windows Server 2012
9 47 (8.77%) Windows 2000 Server
10 39 (7.28%) Mac OS X
11 23 (4.29%) Windows Vista
12 21 (3.92%) UNIX
13 17 (3.17%) Apple iOS
14 16 (2.99%) Mac OS
15 15 (2.80%) Android
16 7 (1.31%) Windows Mobile
16 7 (1.31%) Red Hat Enterprise Linux
17 4 (0.75%) CentOS
17 4 (0.75%) Windows 2000
18 3 (0.56%) VMS
Processes & Methodologies
1 136 (25.37%) ITIL
2 44 (8.21%) Problem Management
3 29 (5.41%) Release Management
4 23 (4.29%) Incident Management
4 23 (4.29%) CRM
4 23 (4.29%) Root Cause Analysis
5 22 (4.10%) Software Delivery
6 20 (3.73%) Software Deployment
6 20 (3.73%) Service Management
7 19 (3.54%) Service Delivery
7 19 (3.54%) High Availability
8 16 (2.99%) Software Distribution
8 16 (2.99%) Mentoring
9 15 (2.80%) Coaching
10 14 (2.61%) Configuration Management
11 13 (2.43%) Change Management
11 13 (2.43%) Time Management
12 12 (2.24%) Risk Analysis
13 11 (2.05%) Project Management
14 10 (1.87%) Project Planning
Programming Languages
1 38 (7.09%) SQL
2 13 (2.43%) PowerShell
3 12 (2.24%) C
4 6 (1.12%) C#
5 5 (0.93%) C++
5 5 (0.93%) Java
6 3 (0.56%) VB
7 2 (0.37%) Perl
8 1 (0.19%) PHP
8 1 (0.19%) PL/SQL
8 1 (0.19%) VBA
8 1 (0.19%) Bash Shell
Qualifications
1 100 (18.66%) Microsoft Certification
2 75 (13.99%) MCP
3 68 (12.69%) MCSE
4 63 (11.75%) Security Cleared
5 56 (10.45%) CCNA
5 56 (10.45%) Cisco Certification
6 45 (8.40%) DV Cleared
7 32 (5.97%) MCITP
8 31 (5.78%) Degree
9 29 (5.41%) SC Cleared
10 21 (3.92%) MCSA
11 17 (3.17%) MCTS
12 16 (2.99%) ITIL Foundation Certificate
13 11 (2.05%) A+ Certification
14 7 (1.31%) SAP Certification
15 6 (1.12%) CCSA
15 6 (1.12%) JNCIA
16 4 (0.75%) CCVP
16 4 (0.75%) CNE
16 4 (0.75%) Novell Certification
Quality Assurance & Compliance
1 80 (14.93%) SLA
2 17 (3.17%) ISO/IEC 27001
3 10 (1.87%) PCI DSS
4 7 (1.31%) ISO 9001
5 2 (0.37%) QA
5 2 (0.37%) ISO 8583
System Software
1 253 (47.20%) Active Directory
2 70 (13.06%) VMware Infrastructure
3 36 (6.72%) Hyper-V
4 29 (5.41%) vSphere
5 24 (4.48%) XenApp
6 16 (2.99%) XenDesktop
7 9 (1.68%) Citrix Presentation Server
7 9 (1.68%) VMware Server
7 9 (1.68%) Terminal Services
8 6 (1.12%) vCloud
9 4 (0.75%) Samba
10 3 (0.56%) VMware ESX
11 1 (0.19%) VMware Workstation
11 1 (0.19%) Microsoft Virtual Server
11 1 (0.19%) ISA Server
11 1 (0.19%) Terminal Server
11 1 (0.19%) VMware ESXi
Systems Management
1 30 (5.60%) SCCM
2 14 (2.61%) OpenView Configuration Management
2 14 (2.61%) Systems Management Server (SMS)
3 9 (1.68%) SCOM
4 7 (1.31%) Cisco IPCC
5 6 (1.12%) Backup Exec
6 4 (0.75%) Puppet
7 3 (0.56%) HP Data Protector
8 2 (0.37%) Tivoli
8 2 (0.37%) WSUS
8 2 (0.37%) Control-M
8 2 (0.37%) Norton AntiVirus
8 2 (0.37%) DameWare
9 1 (0.19%) Netcool
9 1 (0.19%) SCVMM
9 1 (0.19%) Cisco UCCX
9 1 (0.19%) FortiGate
9 1 (0.19%) Hyperic
Vendors
1 315 (58.77%) Microsoft
2 115 (21.46%) VMware
3 102 (19.03%) Cisco
4 84 (15.67%) Citrix
5 68 (12.69%) HP
6 37 (6.90%) Apple
7 24 (4.48%) Fujitsu
8 22 (4.10%) Symantec
8 22 (4.10%) Avaya
9 19 (3.54%) McAfee
10 18 (3.36%) CA
11 17 (3.17%) Dell
11 17 (3.17%) Sophos
12 16 (2.99%) Oracle
13 13 (2.43%) IBM
14 12 (2.24%) NetApp
15 10 (1.87%) SonicWALL
16 7 (1.31%) Veritas
16 7 (1.31%) SAP
16 7 (1.31%) Nortel
East Sussex
ARC IT Recruitment Ltd
Salary: £27000 Per Annum benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
Weybridge, Surrey
Atech Support
Salary: £30,000 per annum
Posted: Yesterday
Farnborough, Hampshire
Austin Fraser
Salary: £30000 - £40000.00 per annum + Excellent Benefits
Posted: Yesterday
Surrey
Clearwater People Solutions
Salary: £26000 - £28000 Per Annum
Posted: Yesterday
Slough, Berkshire
Allied Worldwide
Posted: 2 days ago
Surrey
Oscar Associates (UK) Ltd
Salary: £18 - £23 per hour
Posted: 2 days ago
Fleet, Hampshire
Owen Daniels Consultancy
Salary: From £30,000 to £40,000 per annum
Posted: 2 days ago
Haywards Heath, West Sussex
OXL Consulting
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
Guildford, Surrey
OXL Consulting
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
Brighton, East Sussex
OXL Consulting
Salary: From £22,000 to £26,000 per annum
Posted: 2 days ago
Sittingbourne, Kent
Premier IT
Posted: 3 days ago
Basingstoke, Hampshire
Webrecruit
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £26000 Per Annum + Great benefits
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: 3 days ago
Tadley, Hampshire
Polar Recruitment
Salary: £17000 - £26000 per annum + benefits
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 4 days ago
Portsmouth, Hampshire
The Car Finance Company
Salary: From £16,000 to £21,000 per annum
Posted: 4 days ago
Maidenhead, Berkshire
Talent International
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 4 days ago
Chertsey, Surrey
Synergize Consulting
Salary: From £25,000 to £27,000 per annum + Package
Posted: 4 days ago