The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 201 172 229
Rank change year-on-year
-29 +57
Permanent jobs requiring a 2nd Line Support 288 365 232
As % of all permanent IT jobs located in the South East 1.39% 1.62% 1.09%
As % of the Job Titles category 1.46% 1.71% 1.14%
Number of salaries quoted 259 284 218
Average salary £26,500 £25,000 £25,000
Average salary % change year-on-year
+6.00% -
90% offered a salary of more than £22,500 £21,150 £21,500
10% offered a salary of more than £35,000 £32,500 £30,000
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19673 21309 20287
As % of all permanent IT jobs located in the South East 94.66% 94.78% 95.11%
Number of salaries quoted 16421 16755 16735
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £62,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 3 September 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +25 71 £26,500 -5.35% 5
Berkshire -51 52 £25,000 -1.96% 5
Hampshire +10 44 £28,250 +14.14% 4
West Sussex +9 41 £26,000 - 2
Buckinghamshire -23 32 £27,500 +14.58%
Kent +5 24 £28,000 +19.14%
Oxfordshire -7 18 £24,750 +1.02% 3
East Sussex +2 4 £22,500 -19.64%
Middlesex -4 2 £25,000 -2.91% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 3 September 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 464 (76.44%) Windows
2 338 (55.68%) Microsoft
3 313 (51.57%) Active Directory
4 189 (31.14%) MS Exchange
5 170 (28.01%) MS Office
6 164 (27.02%) MS Excel
7 162 (26.69%) VMware
8 160 (26.36%) Windows Server 2008
9 146 (24.05%) ITIL
10 129 (21.25%) Windows 7
11 124 (20.43%) Firewall
12 122 (20.10%) Microsoft Certification
13 109 (17.96%) TCP/IP
14 108 (17.79%) Windows 8
15 106 (17.46%) Cisco
16 100 (16.47%) Citrix
17 96 (15.82%) Windows Server 2003
18 94 (15.49%) VMware Infrastructure
19 92 (15.16%) Blackberry
20 91 (14.99%) Windows Server 2012
21 89 (14.66%) DNS
21 89 (14.66%) MCSE
22 87 (14.33%) SLA
23 86 (14.17%) MCP
23 86 (14.17%) Linux
24 83 (13.67%) Exchange Server 2010
25 74 (12.19%) SQL
26 71 (11.70%) Windows XP
27 67 (11.04%) SQL Server
28 65 (10.71%) DHCP

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 3 September 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 189 (31.14%) MS Exchange
2 83 (13.67%) Exchange Server 2010
3 50 (8.24%) Exchange Server 2013
4 38 (6.26%) Blackberry Enterprise Server
5 37 (6.10%) Exchange Server 2007
6 35 (5.77%) SharePoint
7 32 (5.27%) Exchange Server 2003
8 22 (3.62%) IIS
9 15 (2.47%) Exchange Server 2000
10 11 (1.81%) SharePoint Server
11 10 (1.65%) Lync
12 7 (1.15%) Apache
13 3 (0.49%) CMS
14 2 (0.33%) Live Communications Server
14 2 (0.33%) Site Server
14 2 (0.33%) Tomcat
14 2 (0.33%) IBM Notes
15 1 (0.16%) Commerce Server
15 1 (0.16%) JBoss
15 1 (0.16%) SharePoint 2010
Applications
1 170 (28.01%) MS Office
2 164 (27.02%) MS Excel
3 13 (2.14%) MS PowerPoint
4 10 (1.65%) MS Visio
Business Applications
1 3 (0.49%) Academy Housing
1 3 (0.49%) arcHouse
1 3 (0.49%) Sage 200
1 3 (0.49%) Orchard Housing
1 3 (0.49%) Aareon QL
1 3 (0.49%) OPENHousing
1 3 (0.49%) MIS ActiveH
1 3 (0.49%) Northgate Housing
2 2 (0.33%) Nortel Periphonics
2 2 (0.33%) Dynamics GP
2 2 (0.33%) Cognos Business Intelligence
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) Retail-J
3 1 (0.16%) Infor CRM
Cloud Services
1 49 (8.07%) Office 365
2 4 (0.66%) Amazon AWS
3 3 (0.49%) Microsoft Azure
4 2 (0.33%) SaaS
4 2 (0.33%) Mimecast
Communications & Networking
1 124 (20.43%) Firewall
2 109 (17.96%) TCP/IP
3 89 (14.66%) DNS
4 65 (10.71%) DHCP
5 60 (9.88%) LAN
6 58 (9.56%) WAN
7 57 (9.39%) VPN
8 41 (6.75%) SAN
9 40 (6.59%) Internet
10 35 (5.77%) VoIP
11 21 (3.46%) VLAN
12 16 (2.64%) NAS
13 15 (2.47%) Cisco ASA
14 14 (2.31%) SSL
15 12 (1.98%) IPsec
15 12 (1.98%) Cisco Nexus
16 11 (1.81%) Wireless
17 9 (1.48%) Intranet
18 7 (1.15%) Cisco IOS
18 7 (1.15%) Ethernet
Database & Business Intelligence
1 67 (11.04%) SQL Server
2 17 (2.80%) SQL Server 2008
3 16 (2.64%) SQL Server 2005
3 16 (2.64%) SQL Server 2012
3 16 (2.64%) Oracle Database
4 13 (2.14%) Oracle Database 11g
4 13 (2.14%) SQL Server Integration Services
4 13 (2.14%) Oracle9i Database
4 13 (2.14%) Oracle Database 10g
5 12 (1.98%) Oracle ODI
5 12 (1.98%) Oracle Database 12c
6 6 (0.99%) Crystal Reports
7 5 (0.82%) QlikView
8 4 (0.66%) MySQL
9 3 (0.49%) Relational Database
10 2 (0.33%) Data Warehouse
11 1 (0.16%) BusinessObjects
11 1 (0.16%) SQL Server Reporting Services
11 1 (0.16%) DB2
11 1 (0.16%) MongoDB
Development Applications
1 12 (1.98%) ERwin
2 5 (0.82%) Apache Ivy
3 2 (0.33%) PowerBuilder
4 1 (0.16%) SQL Server Management Studio (SSMS)
4 1 (0.16%) JIRA
General
1 53 (8.73%) Finance
2 23 (3.79%) Law
3 13 (2.14%) Marketing
4 12 (1.98%) Telecoms
5 10 (1.65%) Electronics
6 9 (1.48%) Retail
7 8 (1.32%) Manufacturing
8 6 (0.99%) German Language
9 5 (0.82%) Advertising
9 5 (0.82%) French Language
10 4 (0.66%) Banking
10 4 (0.66%) Spanish Language
11 3 (0.49%) Financial Institution
12 2 (0.33%) Legal
13 1 (0.16%) Local Government
13 1 (0.16%) Aerospace
13 1 (0.16%) Automotive
13 1 (0.16%) Publishing
13 1 (0.16%) Games
13 1 (0.16%) Italian Language
Libraries, Frameworks & Software Standards
1 17 (2.80%) HTML
2 12 (1.98%) Oracle Fusion
2 12 (1.98%) Middleware
3 10 (1.65%) .NET
4 8 (1.32%) CSS
5 4 (0.66%) Oracle GoldenGate
6 3 (0.49%) LAMP
6 3 (0.49%) .NET Framework
7 2 (0.33%) Web Services
7 2 (0.33%) XML
8 1 (0.16%) RSS
8 1 (0.16%) WCF
8 1 (0.16%) COM
Miscellaneous
1 92 (15.16%) Blackberry
2 56 (9.23%) Analytical Skills
3 32 (5.27%) Data Centre
4 17 (2.80%) Management Information System
5 14 (2.31%) Thin Client
5 14 (2.31%) Fat Client
6 12 (1.98%) iPad
7 11 (1.81%) iPhone
8 10 (1.65%) Video Conferencing
9 8 (1.32%) FlexPod
9 8 (1.32%) Enterprise Cloud
10 7 (1.15%) Statistics
11 5 (0.82%) PDA
11 5 (0.82%) e-Health
12 4 (0.66%) EPoS
13 3 (0.49%) Biometrics
13 3 (0.49%) Computer Science
13 3 (0.49%) Enterprise Software
14 2 (0.33%) User Experience
14 2 (0.33%) Clustering
Operating Systems
1 464 (76.44%) Windows
2 160 (26.36%) Windows Server 2008
3 129 (21.25%) Windows 7
4 108 (17.79%) Windows 8
5 96 (15.82%) Windows Server 2003
6 91 (14.99%) Windows Server 2012
7 86 (14.17%) Linux
8 71 (11.70%) Windows XP
9 43 (7.08%) Mac OS X
10 33 (5.44%) Android
11 25 (4.12%) Windows Vista
11 25 (4.12%) Windows 2000 Server
12 24 (3.95%) Red Hat Enterprise Linux
13 23 (3.79%) Mac OS
14 15 (2.47%) CentOS
15 13 (2.14%) Apple iOS
16 10 (1.65%) UNIX
17 8 (1.32%) Data ONTAP
18 4 (0.66%) Windows Mobile
19 3 (0.49%) Windows 2000
Processes & Methodologies
1 146 (24.05%) ITIL
2 34 (5.60%) Problem Management
3 28 (4.61%) Service Management
3 28 (4.61%) Time Management
4 26 (4.28%) Incident Management
5 25 (4.12%) Service Delivery
6 22 (3.62%) Root Cause Analysis
7 16 (2.64%) Business Intelligence
7 16 (2.64%) CRM
8 15 (2.47%) Disaster Recovery
9 14 (2.31%) Asset Management
10 13 (2.14%) Digital Marketing
11 12 (1.98%) Project Management
12 11 (1.81%) Configuration Management
12 11 (1.81%) Project Planning
13 10 (1.65%) Knowledge Management
13 10 (1.65%) ITIL V3
14 9 (1.48%) Network Management
14 9 (1.48%) Information Security
14 9 (1.48%) Agile Software Development
Programming Languages
1 74 (12.19%) SQL
2 25 (4.12%) C
3 14 (2.31%) T-SQL
4 11 (1.81%) PowerShell
5 10 (1.65%) VB
6 8 (1.32%) COBOL
7 4 (0.66%) Java
7 4 (0.66%) C++
7 4 (0.66%) VBScript
8 3 (0.49%) PHP
9 2 (0.33%) PL/SQL
9 2 (0.33%) VBA
9 2 (0.33%) Python
10 1 (0.16%) VB.NET
10 1 (0.16%) R
10 1 (0.16%) JavaScript
Qualifications
1 122 (20.10%) Microsoft Certification
2 89 (14.66%) MCSE
3 86 (14.17%) MCP
4 56 (9.23%) Cisco Certification
5 53 (8.73%) CCNA
6 37 (6.10%) Security Cleared
7 34 (5.60%) MCITP
8 25 (4.12%) MCSA
9 24 (3.95%) SC Cleared
10 23 (3.79%) Degree
11 21 (3.46%) A+ Certification
12 12 (1.98%) VMware Certified Professional (VCP)
12 12 (1.98%) DV Cleared
13 9 (1.48%) MCTS
13 9 (1.48%) CCNP
14 5 (0.82%) ITIL Foundation Certificate
15 4 (0.66%) CCENT
16 3 (0.49%) MCDST
16 3 (0.49%) MOS
17 2 (0.33%) ITIL Certification
Quality Assurance & Compliance
1 87 (14.33%) SLA
2 8 (1.32%) ISO/IEC 27001
3 3 (0.49%) QA
3 3 (0.49%) PCI DSS
4 1 (0.16%) ISO 9001
System Software
1 313 (51.57%) Active Directory
2 94 (15.49%) VMware Infrastructure
3 58 (9.56%) Hyper-V
4 28 (4.61%) vSphere
5 27 (4.45%) XenApp
6 20 (3.29%) Terminal Services
7 14 (2.31%) XenDesktop
8 13 (2.14%) Tivoli Workload Scheduler
9 10 (1.65%) Citrix Presentation Server
9 10 (1.65%) VMware ESXi
10 9 (1.48%) vCloud
10 9 (1.48%) Terminal Server
11 8 (1.32%) VMware Server
12 3 (0.49%) VMware ESX
12 3 (0.49%) XenServer
13 1 (0.16%) Microsoft App-V
13 1 (0.16%) Microsoft Virtual Server
Systems Management
1 29 (4.78%) SCCM
2 13 (2.14%) Tivoli
3 4 (0.66%) DameWare
3 4 (0.66%) FortiGate
3 4 (0.66%) Backup Exec
4 3 (0.49%) Cisco IPCC
4 3 (0.49%) SCOM
5 2 (0.33%) CA Spectrum
6 1 (0.16%) XenMobile
6 1 (0.16%) Cisco UCCX
6 1 (0.16%) Cisco CUCM
6 1 (0.16%) Systems Management Server (SMS)
6 1 (0.16%) Netcool
Vendors
1 338 (55.68%) Microsoft
2 162 (26.69%) VMware
3 106 (17.46%) Cisco
4 100 (16.47%) Citrix
5 43 (7.08%) HP
6 39 (6.43%) Apple
7 25 (4.12%) Avaya
8 19 (3.13%) Oracle
9 18 (2.97%) Red Hat
10 17 (2.80%) Dell
11 13 (2.14%) Cognos
11 13 (2.14%) NetApp
11 13 (2.14%) Symantec
11 13 (2.14%) ServiceNow
12 10 (1.65%) Juniper
13 7 (1.15%) CA
13 7 (1.15%) Pegasus
13 7 (1.15%) Fortinet
13 7 (1.15%) LANDesk
13 7 (1.15%) SonicWALL
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Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
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Salary: £25000 per annum + 5% pension contribution + excellent benefits
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Salary: Unspecified Up to £25,000 + benefits
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Oxfordshire
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Salary: £25000 per annum
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Burgess Hill
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Salary: £21000 - £26000 per annum
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Abingdon, Oxford
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Salary: £20,000 to £25,000
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Winchester
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