The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 177 215 270
Rank change year-on-year
+38 +55
Permanent jobs requiring a 2nd Line Support 357 243 173
As % of all permanent IT jobs located in the South East 1.62% 1.16% 0.76%
As % of the Job Titles category 1.72% 1.22% 0.79%
Number of salaries quoted 280 225 153
Average salary £25,500 £24,500 £26,000
Average salary % change year-on-year
+4.08% -5.76%
90% offered a salary of more than £21,000 £21,500 £20,500
10% offered a salary of more than £32,500 £32,500 £32,500
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20786 19977 21785
As % of all permanent IT jobs located in the South East 94.59% 95.07% 95.33%
Number of salaries quoted 16278 16494 18666
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,500 £59,500 £60,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 16 September 2014.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +82 127 £25,500 -15.00% 10
Surrey -9 62 £28,000 +7.69% 4
Hampshire +5 56 £25,000 +4.16% 6
Buckinghamshire +25 40 £24,000 -4.00% 4
Oxfordshire +22 27 £24,500 +11.36% 2
East Sussex -13 19 £27,500 +25.00%
Kent -12 11 £25,000 -9.09% 2
West Sussex -30 11 £26,000 +18.18% 2
Middlesex +4 6 £25,750 -10.04% 2
Sussex - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 16 September 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 530 (80.30%) Windows
2 314 (47.58%) Microsoft
3 291 (44.09%) Active Directory
4 224 (33.94%) MS Exchange
5 208 (31.52%) MS Excel
6 204 (30.91%) Windows 7
7 169 (25.61%) Windows Server 2008
8 158 (23.94%) VMware
9 151 (22.88%) Windows XP
10 132 (20.00%) MS Office
11 119 (18.03%) ITIL
12 108 (16.36%) Citrix
12 108 (16.36%) Windows Server 2003
12 108 (16.36%) Exchange Server 2010
13 103 (15.61%) Microsoft Certification
14 99 (15.00%) VMware Infrastructure
15 98 (14.85%) Windows 8
16 92 (13.94%) Cisco
16 92 (13.94%) Firewall
17 85 (12.88%) SQL
17 85 (12.88%) Windows Server 2012
18 84 (12.73%) TCP/IP
19 79 (11.97%) DNS
20 78 (11.82%) Exchange Server 2007
21 72 (10.91%) SLA
21 72 (10.91%) MCSE
22 71 (10.76%) Security Cleared
23 70 (10.61%) Linux
24 64 (9.70%) HP
25 62 (9.39%) SQL Server

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 16 September 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 224 (33.94%) MS Exchange
2 108 (16.36%) Exchange Server 2010
3 78 (11.82%) Exchange Server 2007
4 45 (6.82%) Exchange Server 2003
5 40 (6.06%) Blackberry Enterprise Server
6 29 (4.39%) SharePoint
7 28 (4.24%) Exchange Server 2013
8 24 (3.64%) Live Communications Server
9 13 (1.97%) IIS
9 13 (1.97%) Lync
10 9 (1.36%) IBM Notes
11 6 (0.91%) Apache
12 5 (0.76%) K2 blackpearl
12 5 (0.76%) Exchange Server 2000
12 5 (0.76%) WebSphere
13 3 (0.45%) Tomcat
13 3 (0.45%) SharePoint 2010
14 1 (0.15%) CMS
14 1 (0.15%) SAS
Applications
1 208 (31.52%) MS Excel
2 132 (20.00%) MS Office
3 8 (1.21%) MS Visio
4 4 (0.61%) MS PowerPoint
5 2 (0.30%) MS Project
5 2 (0.30%) Acrobat
Business Applications
1 3 (0.45%) Sage 200
2 1 (0.15%) Line 500
2 1 (0.15%) Dynamics CRM
Cloud Services
1 16 (2.42%) Microsoft Azure
1 16 (2.42%) Office 365
2 9 (1.36%) SaaS
3 5 (0.76%) IaaS
3 5 (0.76%) PaaS
4 2 (0.30%) Google Apps
5 1 (0.15%) Cloud Computing
Communications & Networking
1 92 (13.94%) Firewall
2 84 (12.73%) TCP/IP
3 79 (11.97%) DNS
4 58 (8.79%) SAN
5 44 (6.67%) DHCP
6 40 (6.06%) VPN
7 38 (5.76%) Internet
8 35 (5.30%) LAN
9 33 (5.00%) WAN
10 21 (3.18%) Wireless
11 20 (3.03%) VoIP
12 14 (2.12%) ADSL
12 14 (2.12%) IPsec
13 11 (1.67%) MPLS
13 11 (1.67%) NAS
14 9 (1.36%) IP Telephony
14 9 (1.36%) VLAN
15 8 (1.21%) SMS
15 8 (1.21%) BGP
15 8 (1.21%) SSL
Database & Business Intelligence
1 62 (9.39%) SQL Server
2 7 (1.06%) MySQL
3 6 (0.91%) Oracle Database
3 6 (0.91%) Data Warehouse
4 5 (0.76%) SQL Server 2005
5 4 (0.61%) SQL Server 2012
6 3 (0.45%) Crystal Reports
6 3 (0.45%) Relational Database
6 3 (0.45%) SQL Server 2008
7 2 (0.30%) SQL Server Analysis Services
7 2 (0.30%) Informix
7 2 (0.30%) Microsoft Analysis Services
7 2 (0.30%) SQL Server Reporting Services
8 1 (0.15%) Oracle Database 10g
8 1 (0.15%) SQL Server 2000
8 1 (0.15%) Oracle Database 11g
Development Applications
1 6 (0.91%) Team Foundation Server
2 3 (0.45%) FishEye
2 3 (0.45%) Talend Open Studio
3 2 (0.30%) Visual Studio
General
1 50 (7.58%) Finance
2 25 (3.79%) Telecoms
3 21 (3.18%) Retail
4 7 (1.06%) Banking
4 7 (1.06%) Manufacturing
5 6 (0.91%) Back Office
6 4 (0.61%) Billing
7 3 (0.45%) Publishing
7 3 (0.45%) Marketing
8 2 (0.30%) German Language
8 2 (0.30%) Italian Language
8 2 (0.30%) Pharmaceutical
8 2 (0.30%) Legal
8 2 (0.30%) Aerospace
9 1 (0.15%) Law
9 1 (0.15%) Spanish Language
9 1 (0.15%) French Language
9 1 (0.15%) Local Government
Libraries, Frameworks & Software Standards
1 24 (3.64%) HTML
2 18 (2.73%) XML
3 14 (2.12%) .NET
4 8 (1.21%) CSS
5 6 (0.91%) ASP.NET
6 2 (0.30%) WSE
6 2 (0.30%) Flash
7 1 (0.15%) Middleware
7 1 (0.15%) SOAP
7 1 (0.15%) XSLT
7 1 (0.15%) Oracle Fusion
Miscellaneous
1 51 (7.73%) Blackberry
2 34 (5.15%) Clustering
3 25 (3.79%) Analytical Skills
4 23 (3.48%) Fat Client
4 23 (3.48%) Thin Client
5 22 (3.33%) Enterprise Software
6 9 (1.36%) PDA
7 8 (1.21%) Client/Server
8 7 (1.06%) Statistics
9 6 (0.91%) Video Conferencing
10 5 (0.76%) AS400
10 5 (0.76%) Replication
10 5 (0.76%) iPhone
11 4 (0.61%) iSeries
11 4 (0.61%) Open Source
11 4 (0.61%) iPad
11 4 (0.61%) Computer Science
12 3 (0.45%) NHS
12 3 (0.45%) Mathematics
12 3 (0.45%) FMCG
Operating Systems
1 530 (80.30%) Windows
2 204 (30.91%) Windows 7
3 169 (25.61%) Windows Server 2008
4 151 (22.88%) Windows XP
5 108 (16.36%) Windows Server 2003
6 98 (14.85%) Windows 8
7 85 (12.88%) Windows Server 2012
8 70 (10.61%) Linux
9 35 (5.30%) Windows Vista
10 20 (3.03%) Windows 2000 Server
11 16 (2.42%) Mac OS X
12 14 (2.12%) Android
13 13 (1.97%) UNIX
14 8 (1.21%) Mac OS
15 7 (1.06%) Red Hat Enterprise Linux
16 5 (0.76%) Windows 2000
17 4 (0.61%) CentOS
17 4 (0.61%) Windows Mobile
18 3 (0.45%) Windows Phone
19 2 (0.30%) Apple iOS
Processes & Methodologies
1 119 (18.03%) ITIL
2 29 (4.39%) Incident Management
3 26 (3.94%) High Availability
4 22 (3.33%) Time Management
5 21 (3.18%) Service Management
6 20 (3.03%) CRM
6 20 (3.03%) Software Deployment
7 18 (2.73%) Release Management
8 15 (2.27%) Software Distribution
9 14 (2.12%) Kalman Filter
10 13 (1.97%) Root Cause Analysis
11 12 (1.82%) Service Delivery
12 11 (1.67%) Change Management
13 10 (1.52%) Problem Management
13 10 (1.52%) Mentoring
14 9 (1.36%) Asset Management
14 9 (1.36%) Project Management
14 9 (1.36%) Disaster Recovery
15 8 (1.21%) Configuration Management
16 7 (1.06%) Mobile Device Management
Programming Languages
1 85 (12.88%) SQL
2 32 (4.85%) Java
3 18 (2.73%) PowerShell
4 7 (1.06%) JavaScript
5 6 (0.91%) C
6 5 (0.76%) C#
6 5 (0.76%) VBScript
7 4 (0.61%) VB
7 4 (0.61%) PHP
8 3 (0.45%) VB.NET
9 1 (0.15%) Shell Script
9 1 (0.15%) Python
9 1 (0.15%) Perl
9 1 (0.15%) Google Apps Script
9 1 (0.15%) R
Qualifications
1 103 (15.61%) Microsoft Certification
2 72 (10.91%) MCSE
3 71 (10.76%) Security Cleared
4 57 (8.64%) MCP
5 46 (6.97%) MCITP
6 44 (6.67%) MCSA
7 41 (6.21%) DV Cleared
8 40 (6.06%) SC Cleared
8 40 (6.06%) Cisco Certification
8 40 (6.06%) CCNA
9 37 (5.61%) MCTS
10 21 (3.18%) Degree
11 11 (1.67%) A+ Certification
12 9 (1.36%) VMware Certified Professional (VCP)
13 6 (0.91%) CCSA
14 5 (0.76%) Network+ Certification
14 5 (0.76%) JNCIA
15 4 (0.61%) MCDST
15 4 (0.61%) ITIL Certification
16 2 (0.30%) Check Point Certification
Quality Assurance & Compliance
1 72 (10.91%) SLA
2 8 (1.21%) ISO/IEC 27001
3 5 (0.76%) QA
System Software
1 291 (44.09%) Active Directory
2 99 (15.00%) VMware Infrastructure
3 42 (6.36%) XenApp
4 30 (4.55%) Hyper-V
5 25 (3.79%) vSphere
6 18 (2.73%) VMware ESXi
7 16 (2.42%) XenDesktop
8 14 (2.12%) Terminal Services
9 9 (1.36%) Microsoft App-V
10 4 (0.61%) Citrix Presentation Server
10 4 (0.61%) vCloud
10 4 (0.61%) Terminal Server
10 4 (0.61%) VMware ESX
11 2 (0.30%) Microsoft Virtual Server
12 1 (0.15%) Forefront TMG
12 1 (0.15%) UAG
Systems Management
1 48 (7.27%) SCCM
2 38 (5.76%) Backup Exec
3 35 (5.30%) Norton AntiVirus
4 19 (2.88%) OpenView Configuration Management
5 16 (2.42%) Systems Management Server (SMS)
6 6 (0.91%) ServiceCenter
6 6 (0.91%) NetBackup
7 5 (0.76%) OpenView
7 5 (0.76%) Tivoli
7 5 (0.76%) MOM
7 5 (0.76%) SCOM
8 2 (0.30%) WSUS
9 1 (0.15%) Cisco IPCC
9 1 (0.15%) SCDPM
9 1 (0.15%) Cisco UCCX
9 1 (0.15%) Cisco CUCM
9 1 (0.15%) HP Data Protector
Vendors
1 314 (47.58%) Microsoft
2 158 (23.94%) VMware
3 108 (16.36%) Citrix
4 92 (13.94%) Cisco
5 64 (9.70%) HP
6 57 (8.64%) Symantec
7 42 (6.36%) Apple
8 28 (4.24%) Fujitsu
9 27 (4.09%) Veeam
10 22 (3.33%) McAfee
11 20 (3.03%) Juniper
12 16 (2.42%) Oracle
12 16 (2.42%) EMC
12 16 (2.42%) Meru Networks
13 12 (1.82%) SonicWALL
13 12 (1.82%) Dell
14 11 (1.67%) Salesforce.com
14 11 (1.67%) Sophos
15 9 (1.36%) Lotus
16 8 (1.21%) Lumension
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £22000 per annum
Posted: 15 hours ago
Hampton, Middlesex
People Source Consulting
Salary: £25000 - £30000 per annum + Benefits
Posted: 19 hours ago
Lancing, West Sussex
Talent Spa
Salary: £13k - 19k per year
Posted: 21 hours ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 23 hours ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £25,000 to £28,000 per annum + 29 days holiday + share op's + pen
Posted: Yesterday
Farnborough, Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: Yesterday
Oxford, Oxfordshire
ReThink Recruitment
Salary: £22000.00 - £27000 per annum + benefits
Posted: 3 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 3 days ago
Esher, Surrey
Net Recruit.co.uk Ltd
Salary: £15,000 - £20,000 plus benefits
Posted: 3 days ago
Ashford, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £32,000 per annum
Posted: 3 days ago
Reading, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £21,000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 25-28k
Posted: 4 days ago
Slough, Berkshire
QUANTICA
Salary: £26000 - £34000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum 10%bonus pension and healthcare
Posted: 5 days ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 5 days ago
Reading, Berkshire
Interact Consulting
Salary: 25-27k
Posted: 5 days ago
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: 5 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £27000 per annum + benefits
Posted: 6 days ago
Marlow, Buckinghamshire
TELSTRA Associates
Salary: From £30,000 to £40,000 per annum £30 - 40k+
Posted: 6 days ago