The statistics below represent IT jobs advertised across the South East region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 203 192 172
Rank change year-on-year
-11 -20
Permanent jobs requiring a 2nd Line Support 269 323 390
As % of all permanent IT jobs located in the South East 1.49% 1.55% 1.73%
As % of the Job Titles category 1.54% 1.61% 1.79%
Number of salaries quoted 254 291 304
Median salary £27,000 £26,500 £25,000
Median salary % change year-on-year
+1.88% +6.00%
90% offered a salary of more than £22,500 £22,500 £21,500
10% offered a salary of more than £32,500 £35,000 £32,500
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17461 20109 21814
As % of all permanent IT jobs located in the South East 97.02% 96.60% 96.79%
Number of salaries quoted 14797 16576 17053
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 27 August 2016.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +19 69 £27,500 +3.77% 5
Hampshire +19 66 £24,500 -2.00% 5
Berkshire 0 42 £30,000 +17.64% 4
Oxfordshire 0 35 £28,000 +7.69% 1
Buckinghamshire +17 25 £26,000 -5.45%
West Sussex -13 17 £25,000 -3.84% 5
Kent -4 7 £26,000 -7.14% 3
East Sussex +7 4 £23,000 +3.37% 1
Middlesex +13 2 £24,250 -3.00%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring 2nd Line Support in the job title.

1 415 (73.45%) Windows
2 282 (49.91%) Active Directory
3 243 (43.01%) Microsoft
4 183 (32.39%) MS Exchange
5 174 (30.80%) Windows Server
6 168 (29.73%) Windows 7
7 153 (27.08%) MS Excel
8 138 (24.42%) ITIL
9 130 (23.01%) VMware
10 122 (21.59%) MS Office
11 110 (19.47%) Windows Server 2008
12 105 (18.58%) Citrix
13 100 (17.70%) Cisco
14 98 (17.35%) SQL
14 98 (17.35%) Windows 8
15 90 (15.93%) Windows Server 2012
15 90 (15.93%) VMware Infrastructure
16 86 (15.22%) Office 365
16 86 (15.22%) SLA
16 86 (15.22%) Microsoft Certification
17 79 (13.98%) SQL Server
18 74 (13.10%) Exchange Server 2010
19 72 (12.74%) TCP/IP
19 72 (12.74%) DNS
20 69 (12.21%) Firewall
21 62 (10.97%) Linux
22 57 (10.09%) HP
23 56 (9.91%) MCP
24 53 (9.38%) WAN
24 53 (9.38%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (32.39%) MS Exchange
2 74 (13.10%) Exchange Server 2010
3 44 (7.79%) Exchange Server 2007
4 43 (7.61%) Exchange Server 2013
5 23 (4.07%) SharePoint
6 21 (3.72%) IIS
7 16 (2.83%) Apache
8 12 (2.12%) Exchange Server 2003
9 8 (1.42%) Blackberry Enterprise Server
9 8 (1.42%) SharePoint Server
9 8 (1.42%) Skype for Business
10 4 (0.71%) SharePoint 2010
11 3 (0.53%) IBM Notes
11 3 (0.53%) SharePoint Foundation
12 2 (0.35%) SharePoint 2013
13 1 (0.18%) BizTalk Server
13 1 (0.18%) Tomcat
13 1 (0.18%) WebLogic
13 1 (0.18%) WebSphere
Applications
1 153 (27.08%) MS Excel
2 122 (21.59%) MS Office
3 5 (0.88%) Adobe Creative Suite
3 5 (0.88%) MS PowerPoint
4 1 (0.18%) AutoCAD
Business Applications
1 7 (1.24%) SAP Oil and Gas
2 3 (0.53%) Infor CloudSuite Industrial (formerly SyteLine)
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Line 50
3 1 (0.18%) TrackWise
Cloud Services
1 86 (15.22%) Office 365
2 5 (0.88%) SaaS
3 3 (0.53%) Amazon AWS
3 3 (0.53%) Microsoft Azure
4 1 (0.18%) Google Apps
Communications & Networking
1 72 (12.74%) DNS
1 72 (12.74%) TCP/IP
2 69 (12.21%) Firewall
3 53 (9.38%) WAN
4 51 (9.03%) LAN
5 46 (8.14%) DHCP
6 38 (6.73%) VPN
7 29 (5.13%) SAN
8 26 (4.60%) VoIP
9 23 (4.07%) Internet
9 23 (4.07%) SMTP
10 21 (3.72%) ADSL
11 18 (3.19%) Network Security
12 15 (2.65%) VLAN
13 13 (2.30%) Wireless
14 11 (1.95%) Wi-Fi
15 9 (1.59%) HTTP
15 9 (1.59%) ICMP
15 9 (1.59%) IP Telephony
15 9 (1.59%) Telnet
Database & Business Intelligence
1 79 (13.98%) SQL Server
2 13 (2.30%) SQL Server 2012
3 10 (1.77%) SQL Server 2008
4 6 (1.06%) Oracle Database
5 5 (0.88%) BusinessObjects
5 5 (0.88%) MySQL
5 5 (0.88%) SQL Server 2005
6 3 (0.53%) SQL Server Reporting Services
Development Applications
1 1 (0.18%) JIRA
1 1 (0.18%) SQL Server Management Studio (SSMS)
General
1 42 (7.43%) Finance
2 26 (4.60%) German Language
3 25 (4.42%) Manufacturing
4 24 (4.25%) Retail
5 21 (3.72%) French Language
6 15 (2.65%) Telecoms
7 12 (2.12%) Marketing
8 8 (1.42%) Law
9 7 (1.24%) Electronics
10 6 (1.06%) Back Office
10 6 (1.06%) Banking
11 5 (0.88%) Advertising
11 5 (0.88%) Local Government
12 4 (0.71%) Pharmaceutical
13 3 (0.53%) Publishing
14 2 (0.35%) Billing
14 2 (0.35%) Financial Institution
15 1 (0.18%) Dutch Language
15 1 (0.18%) International Banking
15 1 (0.18%) Legal
Libraries, Frameworks & Software Standards
1 13 (2.30%) Web Services
2 12 (2.12%) HTML
3 4 (0.71%) CSS
3 4 (0.71%) CSS3
4 3 (0.53%) .NET
5 2 (0.35%) COM
6 1 (0.18%) ODBC
6 1 (0.18%) REST
6 1 (0.18%) WCF
6 1 (0.18%) XML
6 1 (0.18%) X-Windows
Miscellaneous
1 40 (7.08%) Blackberry
2 37 (6.55%) Driving Licence
3 20 (3.54%) Analytical Skills
4 16 (2.83%) Smartphone
5 14 (2.48%) Statistics
6 12 (2.12%) Fat Client
6 12 (2.12%) iPad
6 12 (2.12%) Thin Client
7 11 (1.95%) Data Centre
8 10 (1.77%) iPhone
9 9 (1.59%) EPoS
9 9 (1.59%) iSeries
10 7 (1.24%) Computer Science
10 7 (1.24%) Management Information System
11 6 (1.06%) e-Learning
11 6 (1.06%) User Experience
12 5 (0.88%) Video Conferencing
13 4 (0.71%) Replication
13 4 (0.71%) Web 2.0
14 3 (0.53%) Learning Management System
Operating Systems
1 415 (73.45%) Windows
2 174 (30.80%) Windows Server
3 168 (29.73%) Windows 7
4 110 (19.47%) Windows Server 2008
5 98 (17.35%) Windows 8
6 90 (15.93%) Windows Server 2012
7 62 (10.97%) Linux
8 53 (9.38%) Windows 10
8 53 (9.38%) Windows Server 2003
9 44 (7.79%) Windows XP
10 35 (6.19%) Mac OS X
11 25 (4.42%) Android
12 20 (3.54%) Unix
13 18 (3.19%) Apple iOS
14 14 (2.48%) Windows Mobile
15 13 (2.30%) Windows 2000
16 10 (1.77%) Windows Vista
17 7 (1.24%) Mac OS
18 5 (0.88%) VMS
19 4 (0.71%) AIX
Processes & Methodologies
1 138 (24.42%) ITIL
2 31 (5.49%) Mentoring
3 30 (5.31%) ITSM
4 28 (4.96%) Service Management
5 19 (3.36%) Kalman Filter
5 19 (3.36%) Ticket Management
6 18 (3.19%) ITIL V3
7 17 (3.01%) Incident Management
8 16 (2.83%) Web Filtering
9 15 (2.65%) Email Filtering
9 15 (2.65%) Service Delivery
9 15 (2.65%) Time Management
10 12 (2.12%) Disaster Recovery
11 11 (1.95%) Business Intelligence
11 11 (1.95%) Software Deployment
12 10 (1.77%) Business Continuity
12 10 (1.77%) Data Security
12 10 (1.77%) Root Cause Analysis
13 9 (1.59%) Continuous Improvement
13 9 (1.59%) Security Patching
Programming Languages
1 98 (17.35%) SQL
2 21 (3.72%) PowerShell
3 13 (2.30%) JavaScript
4 9 (1.59%) VBScript
5 5 (0.88%) Perl
5 5 (0.88%) PHP
5 5 (0.88%) PL/SQL
5 5 (0.88%) Shell Script
6 4 (0.71%) Java
7 3 (0.53%) VB
8 2 (0.35%) C#
8 2 (0.35%) C++
8 2 (0.35%) T-SQL
9 1 (0.18%) C
9 1 (0.18%) VBA
9 1 (0.18%) X++
Qualifications
1 86 (15.22%) Microsoft Certification
2 56 (9.91%) MCP
3 44 (7.79%) CCNA
3 44 (7.79%) Cisco Certification
4 40 (7.08%) MCSA
5 33 (5.84%) Degree
6 25 (4.42%) MCSE
7 22 (3.89%) ITIL Foundation Certificate
7 22 (3.89%) MCTS
8 20 (3.54%) CCA
8 20 (3.54%) Citrix Certification
8 20 (3.54%) VMware Certified Professional (VCP)
9 17 (3.01%) Security Cleared
10 12 (2.12%) MCDST
10 12 (2.12%) SC Cleared
11 7 (1.24%) MOS
12 6 (1.06%) MCITP
13 5 (0.88%) A+ Certification
13 5 (0.88%) DBS Check
14 3 (0.53%) ITIL Certification
Quality Assurance & Compliance
1 86 (15.22%) SLA
2 2 (0.35%) QA
3 1 (0.18%) COBIT
3 1 (0.18%) GxP
System Software
1 282 (49.91%) Active Directory
2 90 (15.93%) VMware Infrastructure
3 44 (7.79%) Hyper-V
4 29 (5.13%) XenApp
5 17 (3.01%) VMware ESXi
6 14 (2.48%) vSphere
7 8 (1.42%) VMware ESX
7 8 (1.42%) XenDesktop
8 6 (1.06%) VMware Workstation
9 5 (0.88%) Terminal Services
10 4 (0.71%) Terminal Server
11 3 (0.53%) XenServer
12 2 (0.35%) Firmware
12 2 (0.35%) Virtual Machines
12 2 (0.35%) VMware Server
13 1 (0.18%) Samba
13 1 (0.18%) Virtual Desktop
13 1 (0.18%) Xen
Systems Management
1 41 (7.26%) SCCM
2 18 (3.19%) Backup Exec
3 16 (2.83%) Norton AntiVirus
4 10 (1.77%) Tivoli
5 7 (1.24%) SCSM
6 6 (1.06%) WSUS
7 5 (0.88%) Nagios
8 4 (0.71%) Perfmon
9 3 (0.53%) Cisco CUCM
9 3 (0.53%) DameWare
10 2 (0.35%) SCOM
11 1 (0.18%) Legato
11 1 (0.18%) NetBackup
11 1 (0.18%) Puppet
11 1 (0.18%) SCVMM
11 1 (0.18%) Simpana
11 1 (0.18%) Symantec Endpoint Protection
11 1 (0.18%) Tivoli Storage Manager
Vendors
1 243 (43.01%) Microsoft
2 130 (23.01%) VMware
3 105 (18.58%) Citrix
4 100 (17.70%) Cisco
5 57 (10.09%) HP
6 29 (5.13%) EMC
7 26 (4.60%) Veeam
8 22 (3.89%) IBM
9 21 (3.72%) Apple
10 20 (3.54%) NetApp
11 18 (3.19%) Symantec
12 17 (3.01%) Oracle
13 16 (2.83%) Dell
14 10 (1.77%) Google
15 9 (1.59%) Brocade
15 9 (1.59%) Extreme Networks
15 9 (1.59%) SAP
16 7 (1.24%) SolarWinds
16 7 (1.24%) SonicWALL
17 6 (1.06%) ServiceNow
Reading, Berkshire
Capita Resourcing - IT Resourcing
Salary: £0.00 per annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £27000 per annum
Posted: Yesterday
West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum +Bonus +Benefits
Posted: Yesterday
Burgess Hill, West Sussex
Owen Daniels Consultancy
Salary: Up to £28,600 per annum
Posted: Yesterday
Wokingham, Berkshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + bonus + benefits
Posted: Yesterday
Worthing, West Sussex
Complete Tech Limited
Salary: Up to £24,000 per annum + company car + other great benefits
Posted: 4 days ago
Andover, Hampshire
Understanding Recruitment
Salary: £19000.00 - £28000.00 per annum + shift allowance + benefits
Posted: 6 days ago
Shoreham-By-Sea, West Sussex
Focus Select Ltd
Salary: From £20,000 to £25,000 per annum + Pension + Holiday + Training
Posted: 3 days ago
Cranbrook, Kent
Dupen Recruitment Services
Salary: £25000 - £35000 per annum + benefits
Posted: Yesterday
Dartford, Kent
Senitor Associates
Salary: £23000 - £30000 per annum
Posted: 3 days ago
Berkshire
ninesharp
Salary: £22000 - £25000 per annum + bonus, pension, health insurance
Posted: 4 days ago
Tunbridge Wells, Kent
Vantage Recruitment Solutions Ltd
Salary: From £30,000 to £40,000 per annum + Car Allowance + Benefits
Posted: Yesterday
Epsom, Surrey
Client Server
Salary: £25k to £28k + benefits
Posted: 5 days ago
Epsom
Client Server
Salary: £25k to £28k + benefits
Posted: 6 days ago
Abingdon, Oxfordshire
Experis Ltd
Salary: £25000.00 - £32000.00 per annum + Benefits
Posted: 5 days ago
Winchester, Hampshire
MARS Technical Recruitment
Salary: From £25,000 to £30,000 per annum plus benefits
Posted: 4 days ago
Portsmouth
Talent Point
Salary: £20000.00 - £25000.00 per annum
Posted: 17 days ago
Winchester
aap3
Salary: £23000.00 - £26000.00 per annum + Benefits
Posted: 11 days ago
Epsom
Hays London City Cheapside
Salary: £25000.00 - £30000.00 per annum + pension, bonus and healthcare
Posted: 16 days ago
Surrey
Annapurna HR
Salary: £30000 per annum
Posted: 18 days ago
Reading
Hays West And Wales
Salary: £40000.00 - £45000.00 per annum
Posted: 23 days ago
Guildford
People Source Consulting
Salary: £35000 - £40000 per annum + on call bonus + benefits
Posted: 22 days ago
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £32000 - £33000 per annum + Plus Benefits
Posted: Yesterday