The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 173 220 276
Rank change year-on-year
+47 +56
Permanent jobs requiring a 2nd Line Support 346 257 181
As % of all permanent IT jobs located in the South East 1.55% 1.18% 0.78%
As % of the Job Titles category 1.64% 1.24% 0.81%
Number of salaries quoted 264 240 154
Average salary £25,000 £25,000 £27,000
Average salary % change year-on-year
- -7.40%
90% offered a salary of more than £21,500 £21,500 £21,000
10% offered a salary of more than £32,500 £30,000 £32,500
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21093 20797 22222
As % of all permanent IT jobs located in the South East 94.72% 95.10% 95.47%
Number of salaries quoted 16614 17166 18964
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 20 August 2014.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +70 122 £25,500 -11.30% 6
Hampshire +5 54 £24,750 +5.31% 2
Surrey -20 49 £27,500 +5.76% 3
Buckinghamshire +23 46 £24,000 -4.00% 7
Oxfordshire +27 31 £24,500 +1.03% 5
West Sussex -26 20 £25,000 +6.38% 3
East Sussex -27 12 £28,000 +25.84% 2
Kent -27 10 £23,500 -9.61%
Middlesex +2 3 £24,000 -16.52%
Sussex - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 20 August 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 493 (79.64%) Windows
2 294 (47.50%) Microsoft
3 289 (46.69%) Active Directory
4 219 (35.38%) MS Exchange
5 206 (33.28%) MS Excel
6 194 (31.34%) Windows 7
7 165 (26.66%) Windows Server 2008
8 146 (23.59%) Windows XP
9 141 (22.78%) VMware
10 121 (19.55%) MS Office
11 119 (19.22%) ITIL
12 104 (16.80%) Citrix
13 103 (16.64%) Microsoft Certification
14 102 (16.48%) Windows Server 2003
15 97 (15.67%) Exchange Server 2010
16 90 (14.54%) Firewall
17 89 (14.38%) Windows 8
18 87 (14.05%) Cisco
18 87 (14.05%) TCP/IP
19 86 (13.89%) VMware Infrastructure
20 80 (12.92%) DNS
21 78 (12.60%) SQL
21 78 (12.60%) Windows Server 2012
22 70 (11.31%) MCSE
23 69 (11.15%) SLA
24 68 (10.99%) Exchange Server 2007
25 65 (10.50%) Linux
26 64 (10.34%) Security Cleared
27 60 (9.69%) MCP
28 58 (9.37%) SQL Server

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 20 August 2014, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 219 (35.38%) MS Exchange
2 97 (15.67%) Exchange Server 2010
3 68 (10.99%) Exchange Server 2007
4 39 (6.30%) Blackberry Enterprise Server
5 36 (5.82%) Exchange Server 2003
6 32 (5.17%) SharePoint
7 23 (3.72%) Exchange Server 2013
8 19 (3.07%) Live Communications Server
9 14 (2.26%) IIS
10 10 (1.62%) IBM Notes
11 7 (1.13%) Lync
12 5 (0.81%) SharePoint 2010
12 5 (0.81%) Exchange Server 2000
12 5 (0.81%) WebSphere
12 5 (0.81%) K2 blackpearl
13 4 (0.65%) Apache
14 2 (0.32%) Tomcat
15 1 (0.16%) CMS
15 1 (0.16%) SAS
15 1 (0.16%) SharePoint 2013
Applications
1 206 (33.28%) MS Excel
2 121 (19.55%) MS Office
3 7 (1.13%) MS Visio
4 3 (0.48%) MS PowerPoint
5 1 (0.16%) Acrobat
5 1 (0.16%) MS Project
Business Applications
1 4 (0.65%) Sage 200
2 1 (0.16%) Dynamics CRM
2 1 (0.16%) Line 500
Cloud Services
1 16 (2.58%) Microsoft Azure
2 15 (2.42%) Office 365
3 8 (1.29%) SaaS
4 4 (0.65%) PaaS
4 4 (0.65%) IaaS
5 2 (0.32%) Google Apps
6 1 (0.16%) Cloud Computing
Communications & Networking
1 90 (14.54%) Firewall
2 87 (14.05%) TCP/IP
3 80 (12.92%) DNS
4 53 (8.56%) SAN
5 47 (7.59%) DHCP
6 43 (6.95%) VPN
7 37 (5.98%) LAN
8 33 (5.33%) WAN
9 30 (4.85%) Internet
10 21 (3.39%) Wireless
11 19 (3.07%) VoIP
12 15 (2.42%) ADSL
13 12 (1.94%) IPsec
13 12 (1.94%) MPLS
14 9 (1.45%) IP Telephony
15 8 (1.29%) BGP
15 8 (1.29%) Cisco ASA
15 8 (1.29%) NAS
16 7 (1.13%) Wi-Fi
16 7 (1.13%) VLAN
Database & Business Intelligence
1 58 (9.37%) SQL Server
2 6 (0.97%) Data Warehouse
2 6 (0.97%) MySQL
2 6 (0.97%) Oracle Database
3 4 (0.65%) SQL Server 2005
4 3 (0.48%) Relational Database
4 3 (0.48%) SQL Server 2008
5 2 (0.32%) SQL Server 2012
5 2 (0.32%) SQL Server Analysis Services
5 2 (0.32%) SQL Server 2000
5 2 (0.32%) Microsoft Analysis Services
5 2 (0.32%) Crystal Reports
6 1 (0.16%) Informix
6 1 (0.16%) Oracle Database 10g
6 1 (0.16%) SQL Server Reporting Services
6 1 (0.16%) Oracle Database 11g
Development Applications
1 6 (0.97%) Team Foundation Server
2 2 (0.32%) FishEye
2 2 (0.32%) Talend Open Studio
General
1 47 (7.59%) Finance
2 27 (4.36%) Telecoms
3 18 (2.91%) Retail
4 7 (1.13%) Banking
5 6 (0.97%) Back Office
6 5 (0.81%) Billing
7 4 (0.65%) Manufacturing
8 3 (0.48%) Marketing
9 2 (0.32%) German Language
9 2 (0.32%) Italian Language
9 2 (0.32%) Publishing
9 2 (0.32%) Legal
9 2 (0.32%) Aerospace
10 1 (0.16%) Law
10 1 (0.16%) Military
10 1 (0.16%) Spanish Language
10 1 (0.16%) French Language
10 1 (0.16%) Local Government
Libraries, Frameworks & Software Standards
1 23 (3.72%) HTML
2 18 (2.91%) XML
3 9 (1.45%) .NET
4 7 (1.13%) CSS
5 5 (0.81%) ASP.NET
6 2 (0.32%) Flash
6 2 (0.32%) WSE
7 1 (0.16%) Oracle Fusion
7 1 (0.16%) Middleware
7 1 (0.16%) XSLT
7 1 (0.16%) SOAP
Miscellaneous
1 49 (7.92%) Blackberry
2 28 (4.52%) Clustering
3 23 (3.72%) Fat Client
3 23 (3.72%) Thin Client
4 17 (2.75%) Enterprise Software
5 7 (1.13%) Client/Server
5 7 (1.13%) PDA
5 7 (1.13%) Statistics
6 6 (0.97%) Video Conferencing
7 5 (0.81%) AS400
7 5 (0.81%) iPhone
8 4 (0.65%) iSeries
8 4 (0.65%) iPad
8 4 (0.65%) Computer Science
9 3 (0.48%) Open Source
9 3 (0.48%) NHS
10 2 (0.32%) EPoS
10 2 (0.32%) Management Information System
10 2 (0.32%) Mathematics
10 2 (0.32%) Social Media
Operating Systems
1 493 (79.64%) Windows
2 194 (31.34%) Windows 7
3 165 (26.66%) Windows Server 2008
4 146 (23.59%) Windows XP
5 102 (16.48%) Windows Server 2003
6 89 (14.38%) Windows 8
7 78 (12.60%) Windows Server 2012
8 65 (10.50%) Linux
9 34 (5.49%) Windows Vista
10 17 (2.75%) Windows 2000 Server
11 14 (2.26%) Mac OS X
12 13 (2.10%) UNIX
13 12 (1.94%) Android
14 7 (1.13%) Mac OS
15 6 (0.97%) Red Hat Enterprise Linux
15 6 (0.97%) Windows 2000
16 4 (0.65%) Windows Mobile
17 3 (0.48%) Windows Phone
18 2 (0.32%) CentOS
19 1 (0.16%) IRIX
Processes & Methodologies
1 119 (19.22%) ITIL
2 26 (4.20%) Incident Management
3 22 (3.55%) Service Management
4 21 (3.39%) CRM
5 20 (3.23%) Time Management
6 19 (3.07%) High Availability
7 15 (2.42%) Software Deployment
8 13 (2.10%) Service Delivery
9 12 (1.94%) Security Management
10 11 (1.78%) Kalman Filter
11 10 (1.62%) Project Management
11 10 (1.62%) Problem Management
11 10 (1.62%) Release Management
12 9 (1.45%) Asset Management
12 9 (1.45%) Disaster Recovery
12 9 (1.45%) Network Management
13 8 (1.29%) Root Cause Analysis
13 8 (1.29%) Software Distribution
13 8 (1.29%) Configuration Management
14 7 (1.13%) Change Management
Programming Languages
1 78 (12.60%) SQL
2 30 (4.85%) Java
3 19 (3.07%) PowerShell
4 6 (0.97%) JavaScript
5 5 (0.81%) C
5 5 (0.81%) VBScript
6 4 (0.65%) VB
7 3 (0.48%) PHP
8 2 (0.32%) C#
9 1 (0.16%) Perl
9 1 (0.16%) VB.NET
9 1 (0.16%) Python
9 1 (0.16%) Shell Script
9 1 (0.16%) Google Apps Script
Qualifications
1 103 (16.64%) Microsoft Certification
2 70 (11.31%) MCSE
3 64 (10.34%) Security Cleared
4 60 (9.69%) MCP
5 43 (6.95%) MCSA
5 43 (6.95%) MCITP
6 40 (6.46%) CCNA
6 40 (6.46%) Cisco Certification
7 39 (6.30%) MCTS
8 36 (5.82%) SC Cleared
8 36 (5.82%) DV Cleared
9 16 (2.58%) Degree
10 9 (1.45%) A+ Certification
11 7 (1.13%) VMware Certified Professional (VCP)
12 6 (0.97%) CCSA
13 5 (0.81%) ITIL Certification
13 5 (0.81%) JNCIA
14 4 (0.65%) MCDST
14 4 (0.65%) OCA
14 4 (0.65%) Oracle Certification
Quality Assurance & Compliance
1 69 (11.15%) SLA
2 13 (2.10%) ISO/IEC 27001
3 4 (0.65%) QA
System Software
1 289 (46.69%) Active Directory
2 86 (13.89%) VMware Infrastructure
3 38 (6.14%) XenApp
4 29 (4.68%) Hyper-V
5 21 (3.39%) vSphere
6 18 (2.91%) VMware ESXi
7 17 (2.75%) XenDesktop
8 10 (1.62%) Microsoft App-V
8 10 (1.62%) Terminal Services
9 4 (0.65%) VMware ESX
9 4 (0.65%) Terminal Server
9 4 (0.65%) Citrix Presentation Server
10 3 (0.48%) vCloud
11 2 (0.32%) Forefront TMG
11 2 (0.32%) UAG
12 1 (0.16%) Microsoft Virtual Server
Systems Management
1 43 (6.95%) SCCM
2 32 (5.17%) Backup Exec
3 30 (4.85%) Norton AntiVirus
4 14 (2.26%) Systems Management Server (SMS)
4 14 (2.26%) OpenView Configuration Management
5 7 (1.13%) ServiceCenter
6 6 (0.97%) NetBackup
7 5 (0.81%) OpenView
7 5 (0.81%) Tivoli
7 5 (0.81%) MOM
8 3 (0.48%) SCOM
9 1 (0.16%) SCDPM
9 1 (0.16%) WSUS
Vendors
1 294 (47.50%) Microsoft
2 141 (22.78%) VMware
3 104 (16.80%) Citrix
4 87 (14.05%) Cisco
5 54 (8.72%) HP
6 52 (8.40%) Symantec
7 43 (6.95%) Apple
8 22 (3.55%) Veeam
9 21 (3.39%) Fujitsu
10 20 (3.23%) Juniper
11 17 (2.75%) Oracle
12 16 (2.58%) EMC
12 16 (2.58%) McAfee
12 16 (2.58%) Meru Networks
13 11 (1.78%) Salesforce.com
14 10 (1.62%) Dell
15 9 (1.45%) IBM
15 9 (1.45%) Lotus
15 9 (1.45%) Sophos
16 8 (1.29%) Remedy
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £20,000 to £22,000 per annum + Great Benefits
Posted: 26 minutes ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum Plus 23 days holiday + pension + ben
Posted: 1 hour ago
Milton Keynes, Buckinghamshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 6 hours ago
Bracknell, Berkshire
Lorien Resourcing
Salary: Neg. dependant on exp.
Posted: 7 hours ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £24000 - £27000 per annum + benefits
Posted: 8 hours ago
Berkshire
Lorien Resourcing
Salary: benefits package
Posted: Yesterday
Marlow, Buckinghamshire
TELSTRA Associates
Salary: From £25,000 to £40,000 per annum £25-40k+ bens
Posted: Yesterday
Horsham, West Sussex
Stafford-Sharp Associates
Salary: From £30,000 to £40,000 per annum
Posted: Yesterday
Oxfordshire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Buckinghamshire
Venn Group - UK
Posted: 2 days ago
Chertsey, Surrey
Nationwide People Ltd
Salary: £35000 - £45000 Per Annum + 10% Bonus + Bens
Posted: 2 days ago
Crawley, West Sussex
Connect Support Services Ltd
Salary: Negotiable depending on experience
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £26000 per annum
Posted: 2 days ago
Bracknell, Berkshire
Austin Fraser
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 3 days ago
Maidenhead, Berkshire
EXCELerate
Salary: Up to £50,000 per annum Corporate Benefits Package
Posted: 5 days ago
Reading, Berkshire
Interact Consulting
Salary: 25-27k
Posted: 5 days ago
High Wycombe, Buckinghamshire
Opus Recruitment Solutions Ltd
Salary: £20000 to £28000 per annum - Pension + Bonus
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Directions On-line Ltd
Salary: From £28,000 to £32,000 per annum 10%bonus pension and healthcare
Posted: 6 days ago
Brighton
Pertemps ERP
Salary: £25000 - £32000 per annum
Posted: 13 days ago