The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 195 176 210
Rank change year-on-year
-19 +34
Permanent jobs requiring a 2nd Line Support 301 339 276
As % of all permanent IT jobs located in the South East 1.45% 1.50% 1.25%
As % of the Job Titles category 1.53% 1.58% 1.32%
Number of salaries quoted 283 263 254
Average salary £26,000 £25,000 £25,500
Average salary % change year-on-year
+4.00% -1.96%
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £33,750 £32,500 £32,500
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19689 21521 20964
As % of all permanent IT jobs located in the South East 94.94% 95.02% 95.07%
Number of salaries quoted 16229 17194 17286
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +44 81 £26,000 +4.00% 4
Berkshire -50 52 £25,000 - 4
Hampshire +2 50 £23,750 -5.00% 6
West Sussex +14 31 £27,000 +8.00% 2
Buckinghamshire -13 29 £27,500 +14.58% 3
Oxfordshire +3 23 £24,000 -1.03% 4
Kent +18 22 £30,000 +22.44% 4
East Sussex +22 9 £23,000 -34.28% 2
Middlesex +7 3 £25,000 +4.16%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 31 July 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 455 (77.12%) Windows
2 338 (57.29%) Microsoft
3 306 (51.86%) Active Directory
4 194 (32.88%) MS Exchange
5 166 (28.14%) MS Office
6 164 (27.80%) VMware
7 158 (26.78%) Windows Server 2008
8 157 (26.61%) MS Excel
9 140 (23.73%) ITIL
10 132 (22.37%) Microsoft Certification
11 131 (22.20%) Windows 7
12 127 (21.53%) Firewall
13 117 (19.83%) Cisco
14 109 (18.47%) Windows 8
15 102 (17.29%) Citrix
16 100 (16.95%) Windows Server 2003
16 100 (16.95%) MCSE
17 95 (16.10%) TCP/IP
18 93 (15.76%) VMware Infrastructure
19 91 (15.42%) MCP
20 89 (15.08%) SLA
21 87 (14.75%) Blackberry
22 86 (14.58%) Windows Server 2012
23 84 (14.24%) Exchange Server 2010
24 83 (14.07%) Linux
25 82 (13.90%) DNS
26 74 (12.54%) Windows XP
27 62 (10.51%) Cisco Certification
28 60 (10.17%) CCNA
28 60 (10.17%) LAN

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 31 July 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 194 (32.88%) MS Exchange
2 84 (14.24%) Exchange Server 2010
3 47 (7.97%) Exchange Server 2013
4 43 (7.29%) Blackberry Enterprise Server
5 39 (6.61%) Exchange Server 2003
6 38 (6.44%) Exchange Server 2007
7 30 (5.08%) SharePoint
8 23 (3.90%) IIS
9 20 (3.39%) Exchange Server 2000
10 11 (1.86%) Lync
11 10 (1.69%) SharePoint Server
12 6 (1.02%) CMS
12 6 (1.02%) Live Communications Server
12 6 (1.02%) Apache
13 4 (0.68%) Commerce Server
14 2 (0.34%) Site Server
14 2 (0.34%) SharePoint 2010
15 1 (0.17%) JBoss
15 1 (0.17%) IBM Notes
15 1 (0.17%) Lotus Domino
Applications
1 166 (28.14%) MS Office
2 157 (26.61%) MS Excel
3 14 (2.37%) MS Visio
3 14 (2.37%) MS PowerPoint
Business Applications
1 6 (1.02%) Nortel Periphonics
2 3 (0.51%) Sage 200
3 2 (0.34%) Orchard Housing
3 2 (0.34%) Aareon QL
3 2 (0.34%) OPENHousing
3 2 (0.34%) MIS ActiveH
3 2 (0.34%) Northgate Housing
3 2 (0.34%) Academy Housing
3 2 (0.34%) arcHouse
3 2 (0.34%) Retail-J
4 1 (0.17%) SAP Oil and Gas
4 1 (0.17%) Infor CRM
Cloud Services
1 37 (6.27%) Office 365
2 6 (1.02%) Amazon AWS
3 3 (0.51%) Microsoft Azure
4 1 (0.17%) SaaS
4 1 (0.17%) Mimecast
Communications & Networking
1 127 (21.53%) Firewall
2 95 (16.10%) TCP/IP
3 82 (13.90%) DNS
4 60 (10.17%) LAN
5 59 (10.00%) WAN
6 54 (9.15%) DHCP
7 50 (8.47%) VPN
8 46 (7.80%) SAN
9 40 (6.78%) Internet
10 32 (5.42%) VoIP
11 23 (3.90%) VLAN
12 19 (3.22%) NAS
13 18 (3.05%) Cisco ASA
14 14 (2.37%) Cisco Nexus
14 14 (2.37%) SSL
15 12 (2.03%) IPsec
16 11 (1.86%) Ethernet
17 9 (1.53%) Intranet
18 8 (1.36%) Wireless
19 7 (1.19%) Cisco IOS
Database & Business Intelligence
1 47 (7.97%) SQL Server
2 6 (1.02%) Crystal Reports
3 5 (0.85%) QlikView
4 4 (0.68%) MySQL
5 3 (0.51%) SQL Server 2005
5 3 (0.51%) SQL Server 2008
6 2 (0.34%) SQL Server 2012
6 2 (0.34%) Oracle Database
7 1 (0.17%) Relational Database
7 1 (0.17%) SQL Server Integration Services
7 1 (0.17%) MongoDB
7 1 (0.17%) Apache Cassandra
7 1 (0.17%) Big Data
7 1 (0.17%) SQL Server Reporting Services
7 1 (0.17%) DB2
Development Applications
1 5 (0.85%) Apache Ivy
2 1 (0.17%) SQL Server Management Studio (SSMS)
2 1 (0.17%) Bugzilla
2 1 (0.17%) Subversion
2 1 (0.17%) JIRA
2 1 (0.17%) Git (software)
2 1 (0.17%) Team Foundation Server
General
1 51 (8.64%) Finance
2 25 (4.24%) Law
3 13 (2.20%) Marketing
4 12 (2.03%) Electronics
5 9 (1.53%) Manufacturing
5 9 (1.53%) Retail
6 8 (1.36%) Telecoms
7 7 (1.19%) German Language
8 5 (0.85%) Advertising
8 5 (0.85%) French Language
9 4 (0.68%) Spanish Language
10 3 (0.51%) Legal
10 3 (0.51%) Financial Institution
11 2 (0.34%) Banking
12 1 (0.17%) Local Government
12 1 (0.17%) Publishing
12 1 (0.17%) Games
12 1 (0.17%) Aerospace
12 1 (0.17%) Automotive
12 1 (0.17%) Italian Language
Libraries, Frameworks & Software Standards
1 14 (2.37%) HTML
2 11 (1.86%) .NET
3 6 (1.02%) .NET Framework
3 6 (1.02%) CSS
4 3 (0.51%) LAMP
5 1 (0.17%) Web Services
5 1 (0.17%) XML
5 1 (0.17%) RSS
5 1 (0.17%) WCF
5 1 (0.17%) COM
Miscellaneous
1 87 (14.75%) Blackberry
2 49 (8.31%) Analytical Skills
3 34 (5.76%) Data Centre
4 20 (3.39%) Management Information System
5 14 (2.37%) Thin Client
5 14 (2.37%) Fat Client
6 10 (1.69%) Video Conferencing
7 9 (1.53%) Enterprise Cloud
7 9 (1.53%) FlexPod
8 8 (1.36%) e-Health
9 7 (1.19%) Statistics
10 6 (1.02%) Clustering
10 6 (1.02%) iPad
11 5 (0.85%) iPhone
11 5 (0.85%) EPoS
12 4 (0.68%) User Experience
12 4 (0.68%) PDA
13 3 (0.51%) Enterprise Software
13 3 (0.51%) Replication
13 3 (0.51%) Biometrics
Operating Systems
1 455 (77.12%) Windows
2 158 (26.78%) Windows Server 2008
3 131 (22.20%) Windows 7
4 109 (18.47%) Windows 8
5 100 (16.95%) Windows Server 2003
6 86 (14.58%) Windows Server 2012
7 83 (14.07%) Linux
8 74 (12.54%) Windows XP
9 49 (8.31%) Mac OS X
10 30 (5.08%) Windows 2000 Server
10 30 (5.08%) Android
11 21 (3.56%) Windows Vista
12 20 (3.39%) Mac OS
13 19 (3.22%) Red Hat Enterprise Linux
14 16 (2.71%) Apple iOS
15 11 (1.86%) CentOS
16 10 (1.69%) UNIX
17 9 (1.53%) Data ONTAP
18 5 (0.85%) Windows Mobile
19 4 (0.68%) Windows 2000
Processes & Methodologies
1 140 (23.73%) ITIL
2 47 (7.97%) Problem Management
3 30 (5.08%) Time Management
4 27 (4.58%) Incident Management
5 26 (4.41%) Service Delivery
6 23 (3.90%) Root Cause Analysis
7 22 (3.73%) Service Management
8 18 (3.05%) CRM
9 14 (2.37%) Configuration Management
10 13 (2.20%) Disaster Recovery
10 13 (2.20%) Digital Marketing
11 12 (2.03%) Coaching
12 11 (1.86%) Project Management
12 11 (1.86%) Project Planning
13 10 (1.69%) Asset Management
14 9 (1.53%) Information Security
14 9 (1.53%) Network Architecture
14 9 (1.53%) Network Management
15 8 (1.36%) Change Control
15 8 (1.36%) Risk Analysis
Programming Languages
1 55 (9.32%) SQL
2 19 (3.22%) C
3 11 (1.86%) PowerShell
4 8 (1.36%) VB
5 3 (0.51%) PHP
6 2 (0.34%) VBScript
6 2 (0.34%) C++
6 2 (0.34%) Java
6 2 (0.34%) VBA
7 1 (0.17%) VB.NET
7 1 (0.17%) R
7 1 (0.17%) JavaScript
7 1 (0.17%) T-SQL
Qualifications
1 132 (22.37%) Microsoft Certification
2 100 (16.95%) MCSE
3 91 (15.42%) MCP
4 62 (10.51%) Cisco Certification
5 60 (10.17%) CCNA
6 40 (6.78%) MCITP
7 39 (6.61%) Security Cleared
8 27 (4.58%) Degree
9 25 (4.24%) MCSA
10 22 (3.73%) SC Cleared
11 19 (3.22%) DV Cleared
11 19 (3.22%) A+ Certification
12 11 (1.86%) VMware Certified Professional (VCP)
13 10 (1.69%) MCTS
13 10 (1.69%) ITIL Foundation Certificate
14 9 (1.53%) CCNP
15 4 (0.68%) MCDST
15 4 (0.68%) SAP Certification
16 3 (0.51%) CCENT
17 2 (0.34%) ITIL Certification
Quality Assurance & Compliance
1 89 (15.08%) SLA
2 11 (1.86%) ISO/IEC 27001
3 6 (1.02%) PCI DSS
4 4 (0.68%) ISO 9001
5 3 (0.51%) QA
System Software
1 306 (51.86%) Active Directory
2 93 (15.76%) VMware Infrastructure
3 60 (10.17%) Hyper-V
4 31 (5.25%) XenApp
5 30 (5.08%) vSphere
6 18 (3.05%) XenDesktop
6 18 (3.05%) Terminal Services
7 12 (2.03%) VMware Server
8 10 (1.69%) Citrix Presentation Server
9 9 (1.53%) Terminal Server
9 9 (1.53%) vCloud
10 8 (1.36%) VMware ESXi
11 3 (0.51%) XenServer
12 2 (0.34%) VMware ESX
13 1 (0.17%) Microsoft App-V
13 1 (0.17%) Microsoft Virtual Server
Systems Management
1 29 (4.92%) SCCM
2 7 (1.19%) Cisco IPCC
3 4 (0.68%) FortiGate
3 4 (0.68%) DameWare
4 3 (0.51%) Backup Exec
4 3 (0.51%) SCOM
5 2 (0.34%) CA Spectrum
6 1 (0.17%) XenMobile
6 1 (0.17%) Cisco UCCX
6 1 (0.17%) Cisco CUCM
6 1 (0.17%) WSUS
6 1 (0.17%) Netcool
6 1 (0.17%) Norton AntiVirus
Vendors
1 338 (57.29%) Microsoft
2 164 (27.80%) VMware
3 117 (19.83%) Cisco
4 102 (17.29%) Citrix
5 53 (8.98%) HP
6 47 (7.97%) Apple
7 30 (5.08%) Avaya
8 20 (3.39%) Symantec
9 16 (2.71%) Dell
10 13 (2.20%) NetApp
10 13 (2.20%) Red Hat
11 11 (1.86%) CA
12 10 (1.69%) Juniper
13 8 (1.36%) SonicWALL
14 7 (1.19%) Fortinet
14 7 (1.19%) LANDesk
14 7 (1.19%) IBM
14 7 (1.19%) Pegasus
15 6 (1.02%) Nortel
15 6 (1.02%) Genesys
Milton Keynes, Buckinghamshire
First Point
Salary: £25000 - £38000 per annum + Bonus + Benefits
Posted: 14 hours ago
Oxfordshire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Kent
Explore Recruitment Solutions
Posted: Yesterday
Haywards Heath, West Sussex
Circle Recruitment
Salary: £22000 - £28000 per annum
Posted: Yesterday
Newbury, Berkshire
People Source Consulting
Salary: £22000 - £28000 per annum + Benefits
Posted: Yesterday
Kent
Coal IT Services
Salary: From £25,000 to £35,000 per annum + Benefits
Posted: Yesterday
Crawley, West Sussex
Bluetownonline
Salary: £28k per year
Posted: 2 days ago
Berkshire
iKonnect
Salary: £45000 - £50000 per annum + Package
Posted: 2 days ago
Brighton, East Sussex
Evolution Recruitment Solutions
Salary: Circa 20-25000 + Benefits
Posted: 3 days ago
Basingstoke, Hampshire
Allied Worldwide
Salary: Benefits
Posted: 3 days ago
Camberley, Surrey
Dane Partnership
Salary: From £25,000 to £35,000 per annum
Posted: 3 days ago
Banbury, Oxfordshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £20000 per annum
Posted: 4 days ago
West Malling
Capita - ITIN
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Witney, Oxfordshire
Kalpa Resource
Salary: From £22,000 to £28,000 per annum + Benefits
Posted: 5 days ago
Chatham, Kent
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 5 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Salary: £30,000 per annum (pro-rata)
Posted: 5 days ago
Hampshire
SSE
Salary: From £26,182 to £38,781 per annum
Posted: 8 days ago
Hampshire
SSE
Salary: From £32,927 to £43,486 per annum
Posted: 8 days ago
Milton Keynes
First Point
Salary: £25000 - £38000 per annum
Posted: 9 days ago
Windsor, Berkshire
Woodward Associates (UK) Limited
Salary: From £32,000 to £37,000 per annum Competitive
Posted: 12 days ago