The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 211 264 243
Rank change year-on-year
+53 -21
Permanent jobs requiring a 2nd Line Support 274 190 211
As % of all permanent IT jobs located in the South East 1.31% 0.85% 0.97%
As % of the Job Titles category 1.38% 0.89% 1.02%
Number of salaries quoted 234 162 183
Average salary £26,500 £25,000 £26,000
Average salary % change year-on-year
+6.00% -3.84%
90% offered a salary of more than £22,500 £21,500 £21,500
10% offered a salary of more than £36,500 £33,000 £40,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19915 21255 20730
As % of all permanent IT jobs located in the South East 95.05% 94.75% 95.13%
Number of salaries quoted 16104 16851 17285
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 30 March 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +9 68 £27,500 +3.77% 7
Surrey +15 62 £27,000 +11.34% 9
Hampshire +10 47 £25,000 -0.49% 4
Kent +30 25 £30,000 -7.69% 1
Buckinghamshire +3 23 £26,000 -5.45% 2
West Sussex +18 20 £24,000 +18.51% 1
Oxfordshire +12 14 £24,000 +5.49% 5
East Sussex -11 14 £26,500 +3.92% 6
Middlesex +10 1 £21,000 -16.00%
Sussex - 1 £26,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 443 (80.25%) Windows
2 302 (54.71%) Microsoft
3 266 (48.19%) Active Directory
4 178 (32.25%) MS Exchange
5 154 (27.90%) MS Office
6 130 (23.55%) ITIL
7 127 (23.01%) Windows 7
8 124 (22.46%) MS Excel
9 111 (20.11%) Windows XP
9 111 (20.11%) Windows Server 2008
10 110 (19.93%) Cisco
11 106 (19.20%) VMware
12 103 (18.66%) Firewall
12 103 (18.66%) Windows Server 2003
13 98 (17.75%) Microsoft Certification
14 88 (15.94%) Citrix
15 87 (15.76%) SLA
15 87 (15.76%) Windows 8
16 81 (14.67%) Blackberry
17 72 (13.04%) Linux
18 70 (12.68%) VMware Infrastructure
19 69 (12.50%) Security Cleared
20 67 (12.14%) Finance
21 66 (11.96%) Exchange Server 2010
22 64 (11.59%) Windows Server 2012
22 64 (11.59%) TCP/IP
23 61 (11.05%) MCSE
23 61 (11.05%) HP
23 61 (11.05%) Windows 2000 Server
24 60 (10.87%) Cisco Certification

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 30 March 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 178 (32.25%) MS Exchange
2 66 (11.96%) Exchange Server 2010
3 55 (9.96%) Blackberry Enterprise Server
3 55 (9.96%) Exchange Server 2003
4 31 (5.62%) Exchange Server 2007
5 22 (3.99%) Live Communications Server
6 20 (3.62%) Exchange Server 2000
7 16 (2.90%) IIS
8 13 (2.36%) Exchange Server 2013
9 11 (1.99%) SharePoint
10 10 (1.81%) CMS
10 10 (1.81%) Lync
11 7 (1.27%) Commerce Server
12 5 (0.91%) WebLogic
12 5 (0.91%) IBM Notes
13 4 (0.72%) Apache
14 3 (0.54%) Lotus Domino
15 2 (0.36%) Site Server
15 2 (0.36%) WebSphere
16 1 (0.18%) SharePoint 2010
Applications
1 154 (27.90%) MS Office
2 124 (22.46%) MS Excel
3 12 (2.17%) MS Visio
4 3 (0.54%) MS PowerPoint
4 3 (0.54%) Spreadsheet
Business Applications
1 7 (1.27%) Nortel Periphonics
2 2 (0.36%) Dynamics NAV
2 2 (0.36%) Retail-J
2 2 (0.36%) BASE24
3 1 (0.18%) Sage 200
Cloud Services
1 20 (3.62%) Office 365
2 6 (1.09%) SaaS
3 4 (0.72%) Amazon AWS
3 4 (0.72%) Google Apps
4 3 (0.54%) IaaS
4 3 (0.54%) PaaS
5 1 (0.18%) Cloud Computing
5 1 (0.18%) Microsoft Azure
Communications & Networking
1 103 (18.66%) Firewall
2 64 (11.59%) TCP/IP
3 54 (9.78%) DNS
4 48 (8.70%) Internet
5 39 (7.07%) LAN
6 37 (6.70%) SAN
7 34 (6.16%) WAN
8 31 (5.62%) DHCP
9 26 (4.71%) VPN
10 21 (3.80%) VoIP
11 20 (3.62%) Ethernet
12 17 (3.08%) Cisco ASA
13 12 (2.17%) NAS
13 12 (2.17%) Cisco Nexus
14 10 (1.81%) FCoE
14 10 (1.81%) Fibre Channel
15 7 (1.27%) Frame Relay
15 7 (1.27%) Cisco ICM
16 6 (1.09%) SSL
17 5 (0.91%) Broadband
Database & Business Intelligence
1 48 (8.70%) SQL Server
2 4 (0.72%) Data Warehouse
3 3 (0.54%) SQL Server 2005
3 3 (0.54%) SQL Server 2012
3 3 (0.54%) Relational Database
3 3 (0.54%) MySQL
4 2 (0.36%) QlikView
4 2 (0.36%) SQL Server 2008
5 1 (0.18%) RDBMS
5 1 (0.18%) PostgreSQL
5 1 (0.18%) Crystal Reports
5 1 (0.18%) MS Access
Development Applications
1 3 (0.54%) Team Foundation Server
2 2 (0.36%) Visual Studio
3 1 (0.18%) Bugzilla
3 1 (0.18%) Subversion
3 1 (0.18%) Talend Open Studio
3 1 (0.18%) Git (software)
3 1 (0.18%) FishEye
General
1 67 (12.14%) Finance
2 37 (6.70%) Retail
3 29 (5.25%) Telecoms
4 8 (1.45%) Banking
5 7 (1.27%) Law
6 6 (1.09%) Manufacturing
7 4 (0.72%) Retail Banking
7 4 (0.72%) German Language
8 3 (0.54%) French Language
8 3 (0.54%) Back Office
9 2 (0.36%) Electronics
9 2 (0.36%) Advertising
9 2 (0.36%) Billing
10 1 (0.18%) Games
10 1 (0.18%) Legal
10 1 (0.18%) Automotive
Libraries, Frameworks & Software Standards
1 20 (3.62%) .NET
2 14 (2.54%) HTML
3 10 (1.81%) .NET Framework
4 5 (0.91%) WSE
5 4 (0.72%) Web Services
6 3 (0.54%) CSS
6 3 (0.54%) ASP.NET
7 2 (0.36%) WebSphere MQ
8 1 (0.18%) Spring
8 1 (0.18%) COM
8 1 (0.18%) XML
8 1 (0.18%) Flash
8 1 (0.18%) RSS
Miscellaneous
1 81 (14.67%) Blackberry
2 26 (4.71%) Clustering
3 25 (4.53%) Management Information System
4 23 (4.17%) Thin Client
4 23 (4.17%) Fat Client
5 20 (3.62%) Replication
6 11 (1.99%) Enterprise Cloud
6 11 (1.99%) Analytical Skills
7 10 (1.81%) FlexPod
7 10 (1.81%) e-Health
7 10 (1.81%) Statistics
8 8 (1.45%) EPoS
9 6 (1.09%) Mathematics
10 5 (0.91%) Video Conferencing
10 5 (0.91%) iSeries
10 5 (0.91%) User Experience
10 5 (0.91%) AS400
10 5 (0.91%) PDA
11 4 (0.72%) Smartphone
12 3 (0.54%) Mainframe
Operating Systems
1 443 (80.25%) Windows
2 127 (23.01%) Windows 7
3 111 (20.11%) Windows Server 2008
3 111 (20.11%) Windows XP
4 103 (18.66%) Windows Server 2003
5 87 (15.76%) Windows 8
6 72 (13.04%) Linux
7 64 (11.59%) Windows Server 2012
8 61 (11.05%) Windows 2000 Server
9 40 (7.25%) Mac OS X
10 28 (5.07%) Windows Vista
11 24 (4.35%) UNIX
12 17 (3.08%) Apple iOS
13 15 (2.72%) Mac OS
14 12 (2.17%) Android
15 10 (1.81%) Windows Mobile
16 6 (1.09%) VMS
17 4 (0.72%) Windows 2000
18 3 (0.54%) Red Hat Enterprise Linux
19 2 (0.36%) Ubuntu
Processes & Methodologies
1 130 (23.55%) ITIL
2 43 (7.79%) Release Management
3 42 (7.61%) Problem Management
4 32 (5.80%) Software Deployment
4 32 (5.80%) Software Delivery
5 28 (5.07%) Incident Management
6 27 (4.89%) CRM
7 24 (4.35%) High Availability
8 23 (4.17%) Root Cause Analysis
8 23 (4.17%) Software Distribution
9 20 (3.62%) Change Management
10 19 (3.44%) Service Delivery
11 14 (2.54%) Mentoring
12 12 (2.17%) Coaching
12 12 (2.17%) Service Management
13 11 (1.99%) Risk Analysis
13 11 (1.99%) Information Security
14 10 (1.81%) Time Management
14 10 (1.81%) Configuration Management
14 10 (1.81%) Network Management
Programming Languages
1 42 (7.61%) SQL
2 13 (2.36%) PowerShell
3 12 (2.17%) C
4 7 (1.27%) C#
4 7 (1.27%) Java
5 5 (0.91%) C++
6 3 (0.54%) VB
7 2 (0.36%) Bash Shell
7 2 (0.36%) Perl
7 2 (0.36%) PHP
8 1 (0.18%) PL/SQL
8 1 (0.18%) VBA
8 1 (0.18%) Python
8 1 (0.18%) JavaScript
Qualifications
1 98 (17.75%) Microsoft Certification
2 69 (12.50%) Security Cleared
3 61 (11.05%) MCSE
4 60 (10.87%) CCNA
4 60 (10.87%) Cisco Certification
5 59 (10.69%) MCP
6 53 (9.60%) DV Cleared
7 32 (5.80%) SC Cleared
8 31 (5.62%) Degree
9 30 (5.43%) MCITP
10 20 (3.62%) ITIL Foundation Certificate
11 19 (3.44%) MCSA
12 16 (2.90%) MCTS
13 10 (1.81%) CCSA
13 10 (1.81%) JNCIA
14 7 (1.27%) SAP Certification
15 6 (1.09%) Network+ Certification
16 4 (0.72%) CCVP
16 4 (0.72%) CNE
16 4 (0.72%) Novell Certification
Quality Assurance & Compliance
1 87 (15.76%) SLA
2 18 (3.26%) ISO/IEC 27001
3 10 (1.81%) PCI DSS
4 7 (1.27%) ISO 9001
5 2 (0.36%) ISO 8583
System Software
1 266 (48.19%) Active Directory
2 70 (12.68%) VMware Infrastructure
3 30 (5.43%) Hyper-V
3 30 (5.43%) vSphere
4 23 (4.17%) XenApp
5 11 (1.99%) Terminal Services
6 7 (1.27%) XenDesktop
7 6 (1.09%) VMware Server
8 4 (0.72%) Samba
9 3 (0.54%) VMware ESX
9 3 (0.54%) Citrix Presentation Server
10 2 (0.36%) VMware ESXi
10 2 (0.36%) vCloud
11 1 (0.18%) VMware Workstation
11 1 (0.18%) Microsoft Virtual Server
11 1 (0.18%) ISA Server
11 1 (0.18%) Terminal Server
Systems Management
1 31 (5.62%) SCCM
2 24 (4.35%) Systems Management Server (SMS)
2 24 (4.35%) OpenView Configuration Management
3 16 (2.90%) SCOM
4 10 (1.81%) Backup Exec
5 7 (1.27%) Cisco IPCC
6 6 (1.09%) HP Data Protector
7 5 (0.91%) Norton AntiVirus
8 4 (0.72%) Puppet
9 2 (0.36%) Control-M
9 2 (0.36%) Tivoli
9 2 (0.36%) WSUS
10 1 (0.18%) DameWare
10 1 (0.18%) Cisco UCCX
10 1 (0.18%) Hyperic
10 1 (0.18%) SCVMM
Vendors
1 302 (54.71%) Microsoft
2 110 (19.93%) Cisco
3 106 (19.20%) VMware
4 88 (15.94%) Citrix
5 61 (11.05%) HP
6 36 (6.52%) Apple
7 35 (6.34%) Fujitsu
8 32 (5.80%) McAfee
9 27 (4.89%) Sophos
10 22 (3.99%) Avaya
11 21 (3.80%) Symantec
12 19 (3.44%) Dell
13 18 (3.26%) Oracle
13 18 (3.26%) CA
14 13 (2.36%) IBM
15 12 (2.17%) SonicWALL
16 11 (1.99%) NetApp
17 7 (1.27%) Veritas
17 7 (1.27%) SAP
17 7 (1.27%) Nortel
Havant, Hampshire
TEKsystems
Salary: £120 - £150 per day
Posted: 14 hours ago
Berkshire
Lorien Resourcing
Salary: Benefits Package
Posted: 17 hours ago
South East
Vivid Resourcing Ltd
Salary: £24k - 26k per year + company benefits
Posted: 17 hours ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 18 hours ago
Witney, Oxfordshire
Corriculo
Salary: Up to £24,000 per annum + Fantastic Benefits & Working Environment
Posted: 19 hours ago
Chertsey, Surrey
Connectus
Salary: £25000 - £27000 per annum
Posted: 20 hours ago
Guildford, Surrey
Clearwater People Solutions
Salary: £26000 - £28000 Per Annum
Posted: 22 hours ago
Lewes, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £27000 per annum
Posted: 23 hours ago
Hampshire
Zorba Consulting Limited
Salary: From £30,000 to £40,000 per annum + bonus + benefits
Posted: Yesterday
Lewes, East Sussex
ARC IT Recruitment Ltd
Salary: £27000 Per Annum benefits
Posted: 3 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £28000 Per Annum
Posted: 3 days ago
Brighton, East Sussex
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Redhill, Surrey
Senitor Associates
Salary: £25000 per annum
Posted: 3 days ago
Reading, Berkshire
Centric Resource
Salary: From £25,000 to £30,000 per annum plus Bonus
Posted: 3 days ago
Farnborough, Hampshire
Peopleworks
Salary: From £35,000 to £40,000 per annum Negotiable + Bonus (10%) + Excellent
Posted: 3 days ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: 3 days ago
High Wycombe, Buckinghamshire
Tria Recruitment
Salary: £20000 - £28000 per annum + Full Benefits
Posted: 3 days ago
Horsham, West Sussex
Circle Recruitment
Salary: £23000 - £28000 per annum + Benefits
Posted: 4 days ago
Dartford, Kent
ninesharp
Salary: £22000 - £27000 per annum + Excellent Benefits
Posted: 4 days ago
Guildford, Surrey
Senitor Associates
Salary: £25000 per annum
Posted: 5 days ago