The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 208 225 231
Rank change year-on-year
+17 +6
Permanent jobs requiring a 2nd Line Support 287 268 239
As % of all permanent IT jobs located in the South East 1.49% 1.28% 1.16%
As % of the Job Titles category 1.54% 1.32% 1.21%
Number of salaries quoted 257 221 196
Average salary £27,000 £26,000 £26,000
Average salary % change year-on-year
+3.84% -
90% offered a salary of more than £22,500 £22,500 £21,500
10% offered a salary of more than £33,000 £35,000 £32,500
UK excluding London average salary £25,266 £25,000 £24,000
% change year-on-year
+1.06% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18590 20274 19817
As % of all permanent IT jobs located in the South East 96.45% 97.05% 96.56%
Number of salaries quoted 15909 16538 15745
Average salary £44,500 £40,000 £42,500
Average salary % change year-on-year
+11.25% -5.88%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 9 February 2016.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +33 77 £28,000 +7.69% 7
Hampshire +30 68 £26,500 +6.00% 4
Berkshire -30 54 £27,500 - 6
Buckinghamshire +10 35 £23,000 -11.53% 2
Oxfordshire +4 17 £27,000 -1.81% 3
West Sussex -4 15 £33,000 +37.50% 2
Kent -7 11 £25,000 -15.25%
Middlesex +18 9 £24,000 +2.12%
East Sussex +6 2 £26,750 +0.94%
Sussex +1 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 9 February 2016, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 500 (75.08%) Windows
2 345 (51.80%) Active Directory
3 340 (51.05%) Microsoft
4 217 (32.58%) MS Exchange
5 210 (31.53%) MS Excel
6 180 (27.03%) Windows Server
7 164 (24.62%) Windows Server 2008
8 160 (24.02%) MS Office
9 155 (23.27%) VMware
10 145 (21.77%) ITIL
11 133 (19.97%) Windows 7
12 123 (18.47%) Windows Server 2012
13 117 (17.57%) Citrix
14 115 (17.27%) SLA
14 115 (17.27%) TCP/IP
15 110 (16.52%) Microsoft Certification
15 110 (16.52%) Firewall
16 109 (16.37%) Windows 8
17 102 (15.32%) SQL
18 100 (15.02%) SQL Server
19 97 (14.56%) DNS
19 97 (14.56%) Exchange Server 2010
20 95 (14.26%) Cisco
21 80 (12.01%) Office 365
22 77 (11.56%) VMware Infrastructure
23 74 (11.11%) Windows Server 2003
24 73 (10.96%) Windows XP
25 72 (10.81%) Hyper-V
26 62 (9.31%) Exchange Server 2013
27 60 (9.01%) Linux

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 9 February 2016, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 217 (32.58%) MS Exchange
2 97 (14.56%) Exchange Server 2010
3 62 (9.31%) Exchange Server 2013
4 52 (7.81%) SharePoint
5 48 (7.21%) Exchange Server 2007
6 21 (3.15%) Exchange Server 2003
7 19 (2.85%) Blackberry Enterprise Server
7 19 (2.85%) SharePoint Server
8 15 (2.25%) IIS
9 5 (0.75%) Apache
10 4 (0.60%) IBM Notes
11 3 (0.45%) CMS
11 3 (0.45%) SharePoint 2010
11 3 (0.45%) Tomcat
12 1 (0.15%) NetWeaver
Applications
1 210 (31.53%) MS Excel
2 160 (24.02%) MS Office
3 10 (1.50%) MS PowerPoint
4 5 (0.75%) MS Visio
5 1 (0.15%) S-PLUS
Business Applications
1 5 (0.75%) Cognos Business Intelligence
2 3 (0.45%) SAP Oil and Gas
3 2 (0.30%) Dynamics CRM
4 1 (0.15%) Dynamics GP
Cloud Services
1 80 (12.01%) Office 365
2 13 (1.95%) Google Apps
3 7 (1.05%) Amazon AWS
3 7 (1.05%) SaaS
4 3 (0.45%) Mimecast
5 1 (0.15%) IaaS
5 1 (0.15%) PaaS
Communications & Networking
1 115 (17.27%) TCP/IP
2 110 (16.52%) Firewall
3 97 (14.56%) DNS
4 51 (7.66%) VPN
5 47 (7.06%) DHCP
6 40 (6.01%) VoIP
7 39 (5.86%) SAN
7 39 (5.86%) WAN
8 37 (5.56%) LAN
9 33 (4.95%) Wireless
10 29 (4.35%) Internet
11 14 (2.10%) 3G
11 14 (2.10%) SSL
12 13 (1.95%) DSL
12 13 (1.95%) HSPA
13 11 (1.65%) Remote Desktop
14 9 (1.35%) Wi-Fi
15 8 (1.20%) Cisco Nexus
16 7 (1.05%) HTTP
16 7 (1.05%) SSH
Database & Business Intelligence
1 100 (15.02%) SQL Server
2 35 (5.26%) SQL Server 2012
3 34 (5.11%) SQL Server 2008
4 33 (4.95%) Oracle Database
5 32 (4.80%) SQL Server 2005
6 31 (4.65%) Oracle Database 10g
7 29 (4.35%) Oracle Database 11g
7 29 (4.35%) Oracle9i Database
7 29 (4.35%) SQL Server 2014
8 28 (4.20%) Oracle Database 12c
9 27 (4.05%) Oracle ODI
9 27 (4.05%) SQL Server Integration Services
10 9 (1.35%) Relational Database
11 8 (1.20%) MySQL
12 2 (0.30%) BusinessObjects
12 2 (0.30%) Data Warehouse
13 1 (0.15%) DB2
13 1 (0.15%) SAP BI
13 1 (0.15%) SAP BW
Development Applications
1 27 (4.05%) ERwin
2 2 (0.30%) PowerBuilder
3 1 (0.15%) SQL Server Management Studio (SSMS)
General
1 41 (6.16%) Finance
2 31 (4.65%) Telecoms
3 26 (3.90%) Retail
4 12 (1.80%) Manufacturing
5 9 (1.35%) French Language
5 9 (1.35%) German Language
6 8 (1.20%) Law
7 7 (1.05%) Russian Language
7 7 (1.05%) Spanish Language
8 5 (0.75%) Banking
9 4 (0.60%) Marketing
9 4 (0.60%) Pharmaceutical
10 3 (0.45%) Electronics
11 2 (0.30%) Advertising
11 2 (0.30%) Legal
12 1 (0.15%) Back Office
12 1 (0.15%) Front Office
12 1 (0.15%) Games
12 1 (0.15%) Publishing
12 1 (0.15%) Retail Banking
Libraries, Frameworks & Software Standards
1 27 (4.05%) Middleware
1 27 (4.05%) Oracle Fusion
2 18 (2.70%) HTML
3 9 (1.35%) CSS
4 8 (1.20%) LAMP
5 7 (1.05%) Oracle GoldenGate
5 7 (1.05%) Web Services
6 2 (0.30%) .NET
7 1 (0.15%) SAP Basis
7 1 (0.15%) SAP PI
7 1 (0.15%) SAP XI
7 1 (0.15%) Software Packaging
7 1 (0.15%) WCF
7 1 (0.15%) XML
Miscellaneous
1 55 (8.26%) Driving Licence
2 54 (8.11%) Blackberry
3 53 (7.96%) Analytical Skills
4 20 (3.00%) Data Centre
5 19 (2.85%) EPoS
6 16 (2.40%) User Experience
7 13 (1.95%) Computer Science
8 10 (1.50%) iPhone
8 10 (1.50%) Video Conferencing
9 9 (1.35%) Management Information System
9 9 (1.35%) Smartphone
10 8 (1.20%) iPad
11 7 (1.05%) FlexPod
11 7 (1.05%) Replication
12 6 (0.90%) Fat Client
12 6 (0.90%) Thin Client
13 5 (0.75%) VCE vBlock
14 4 (0.60%) Handset
14 4 (0.60%) NHS
14 4 (0.60%) PDA
Operating Systems
1 500 (75.08%) Windows
2 180 (27.03%) Windows Server
3 164 (24.62%) Windows Server 2008
4 133 (19.97%) Windows 7
5 123 (18.47%) Windows Server 2012
6 109 (16.37%) Windows 8
7 74 (11.11%) Windows Server 2003
8 73 (10.96%) Windows XP
9 60 (9.01%) Linux
10 26 (3.90%) Mac OS X
11 20 (3.00%) Android
11 20 (3.00%) Windows Vista
12 15 (2.25%) Windows 10
13 12 (1.80%) CentOS
13 12 (1.80%) Mac OS
13 12 (1.80%) Red Hat Enterprise Linux
14 10 (1.50%) Apple iOS
14 10 (1.50%) Debian
14 10 (1.50%) Ubuntu
14 10 (1.50%) Unix
Processes & Methodologies
1 145 (21.77%) ITIL
2 34 (5.11%) Mentoring
2 34 (5.11%) Root Cause Analysis
3 33 (4.95%) Business Intelligence
4 30 (4.50%) Service Management
5 25 (3.75%) Service Delivery
6 23 (3.45%) Time Management
7 21 (3.15%) ITSM
8 20 (3.00%) Knowledge Management
9 16 (2.40%) Incident Management
10 15 (2.25%) Performance Management
11 12 (1.80%) Kalman Filter
11 12 (1.80%) Web Filtering
12 10 (1.50%) Asset Management
13 9 (1.35%) CRM
13 9 (1.35%) Ticket Management
14 8 (1.20%) ERP
14 8 (1.20%) Risk Analysis
15 7 (1.05%) Coaching
15 7 (1.05%) High Availability
Programming Languages
1 102 (15.32%) SQL
2 35 (5.26%) T-SQL
3 20 (3.00%) COBOL
4 16 (2.40%) C
5 12 (1.80%) C++
6 9 (1.35%) PHP
6 9 (1.35%) VBA
7 4 (0.60%) JavaScript
8 3 (0.45%) Java
8 3 (0.45%) Perl
8 3 (0.45%) PL/SQL
8 3 (0.45%) PowerShell
8 3 (0.45%) Python
9 2 (0.30%) VB
9 2 (0.30%) VBScript
10 1 (0.15%) ABAP
10 1 (0.15%) C#
10 1 (0.15%) RPG
10 1 (0.15%) Shell Script
Qualifications
1 110 (16.52%) Microsoft Certification
2 53 (7.96%) MCP
3 45 (6.76%) MCSA
4 36 (5.41%) Degree
4 36 (5.41%) MCSE
5 33 (4.95%) Cisco Certification
6 30 (4.50%) CCNA
6 30 (4.50%) Security Cleared
7 25 (3.75%) SC Cleared
8 12 (1.80%) Citrix Certification
8 12 (1.80%) MCTS
8 12 (1.80%) MOS
9 11 (1.65%) CCA
10 10 (1.50%) ITIL Foundation Certificate
10 10 (1.50%) VMware Certified Professional (VCP)
11 7 (1.05%) CCNP
11 7 (1.05%) MCDST
11 7 (1.05%) MCITP
12 4 (0.60%) A+ Certification
12 4 (0.60%) Network+ Certification
Quality Assurance & Compliance
1 115 (17.27%) SLA
2 2 (0.30%) ISO/IEC 27001
3 1 (0.15%) DICOM
3 1 (0.15%) PCI DSS
3 1 (0.15%) QA
System Software
1 345 (51.80%) Active Directory
2 77 (11.56%) VMware Infrastructure
3 72 (10.81%) Hyper-V
4 29 (4.35%) Tivoli Workload Scheduler
5 24 (3.60%) XenApp
6 23 (3.45%) Terminal Services
7 21 (3.15%) vSphere
8 12 (1.80%) VMware ESX
9 8 (1.20%) XenDesktop
10 6 (0.90%) Samba
11 5 (0.75%) VMware ESXi
12 3 (0.45%) VMware Workstation
13 1 (0.15%) Firmware
13 1 (0.15%) Microsoft App-V
13 1 (0.15%) XenServer
Systems Management
1 36 (5.41%) SCCM
2 29 (4.35%) Tivoli
3 22 (3.30%) Backup Exec
4 10 (1.50%) Cisco UCCX
5 6 (0.90%) Puppet
6 5 (0.75%) Cisco CUCM
7 4 (0.60%) Norton AntiVirus
8 2 (0.30%) SCVMM
8 2 (0.30%) Systems Management Server (SMS)
9 1 (0.15%) CiscoWorks
9 1 (0.15%) DameWare
9 1 (0.15%) EdgeSight
9 1 (0.15%) NetBackup
9 1 (0.15%) SCOM
Vendors
1 340 (51.05%) Microsoft
2 155 (23.27%) VMware
3 117 (17.57%) Citrix
4 95 (14.26%) Cisco
5 40 (6.01%) Oracle
6 36 (5.41%) HP
7 30 (4.50%) ServiceNow
8 29 (4.35%) Cognos
9 23 (3.45%) Symantec
10 22 (3.30%) Juniper
10 22 (3.30%) NetApp
11 21 (3.15%) Dell
12 18 (2.70%) Google
12 18 (2.70%) Trend Micro
13 16 (2.40%) Acronis
14 14 (2.10%) SonicWALL
15 13 (1.95%) BT
15 13 (1.95%) Red Hat
16 11 (1.65%) CheckPoint
16 11 (1.65%) LANDesk
High Wycombe, Buckinghamshire
Marcus Donald People
Salary: £15 - £17 per hour
Posted: 20 hours ago
Cobham, Surrey
Michael Bailey Associates
Salary: Market Salary
Posted: Yesterday
Andover, Hampshire
Understanding Recruitment
Salary: £25000.00 - £28000.00 per annum + shift allowance, bens
Posted: 2 days ago
Abingdon, Oxfordshire
Jagger Talent
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 - £35000 Per Annum Plus Bonus and Benefits
Posted: 3 days ago
Surrey
Greywood Associates Limited
Salary: £19000 - £23000 per annum + bens
Posted: 3 days ago
Reigate, Surrey
TLP Consultancy Ltd.
Salary: £30000 - £35000 per annum + package + car
Posted: 3 days ago
Burgess Hill, West Sussex
Polar Recruitment
Salary: £21000 - £23000 per annum + pension
Posted: 4 days ago
Woking, Surrey
Greywood Associates Limited
Salary: £25000 - £30000 per annum + on call allowance
Posted: 4 days ago
Maidenhead, Berkshire
Talent International
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £27000 per annum
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: 5 days ago
Wokingham, Berkshire
Reed Technology
Salary: £24000 - £27000 per annum
Posted: 5 days ago
Farnborough, Hampshire
Deerfoot IT Resources Ltd
Salary: £25000 - £28000 per annum
Posted: 5 days ago
Newbury, Berkshire
Oscar
Salary: £25000 - £30000 per annum
Posted: 5 days ago
Berkshire
Nigel Frank International Ltd
Salary: £35000 - £45000 per annum + Bonus / Healthcare / Certifications
Posted: 6 days ago
Portsmouth, Hampshire
Senitor Associates
Salary: £26000 per annum
Posted: 6 days ago
Berkshire
Hays Specialist Recruitment
Salary: £18000.00 - £22000.00 per annum + Benefits
Posted: 11 days ago
Guildford
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £35000.00 per annum + benefits
Posted: 20 days ago