The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 186 210 209
Rank change year-on-year
+24 -1
Permanent jobs requiring a 2nd Line Support 304 267 269
As % of all permanent IT jobs located in the South East 1.48% 1.17% 1.21%
As % of the Job Titles category 1.55% 1.23% 1.27%
Number of salaries quoted 279 244 239
Average salary £26,000 £25,000 £26,500
Average salary % change year-on-year
+4.00% -5.66%
90% offered a salary of more than £22,000 £21,600 £21,500
10% offered a salary of more than £35,000 £35,000 £40,000
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19601 21628 21215
As % of all permanent IT jobs located in the South East 95.13% 94.78% 95.10%
Number of salaries quoted 15851 17539 17558
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £63,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the South East

2nd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the South East region.

2nd Line Support Salary Trend in the South East

2nd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the South East region over the 3 months to 22 May 2015.

2nd Line Support Salary Histogram in the South East

2nd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the South East region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +42 72 £26,000 +10.63% 11
Berkshire -12 49 £26,000 -5.45% 4
Hampshire +12 43 £24,500 -5.76% 10
Buckinghamshire -5 35 £25,000 -12.28% 3
Oxfordshire +21 34 £22,500 -6.25% 9
Kent +25 27 £30,000 +11.11% 2
East Sussex +11 24 £26,500 -8.62% 2
West Sussex -4 19 £24,750 +3.12% 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 22 May 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 430 (79.48%) Windows
2 311 (57.49%) Microsoft
3 261 (48.24%) Active Directory
4 177 (32.72%) MS Exchange
5 158 (29.21%) MS Office
6 145 (26.80%) MS Excel
7 134 (24.77%) ITIL
7 134 (24.77%) Windows Server 2008
8 130 (24.03%) Windows 7
9 128 (23.66%) VMware
10 111 (20.52%) Firewall
11 105 (19.41%) Cisco
12 101 (18.67%) Microsoft Certification
13 97 (17.93%) Windows Server 2003
14 88 (16.27%) Windows 8
15 87 (16.08%) Citrix
15 87 (16.08%) Windows XP
16 84 (15.53%) Blackberry
17 83 (15.34%) TCP/IP
18 82 (15.16%) SLA
19 77 (14.23%) MCSE
19 77 (14.23%) MCP
20 75 (13.86%) VMware Infrastructure
21 73 (13.49%) Windows Server 2012
22 72 (13.31%) Linux
23 71 (13.12%) DNS
24 70 (12.94%) Exchange Server 2010
25 56 (10.35%) Finance
25 56 (10.35%) LAN
26 55 (10.17%) HP

2nd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 22 May 2015, IT jobs across the South East region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 177 (32.72%) MS Exchange
2 70 (12.94%) Exchange Server 2010
3 52 (9.61%) Exchange Server 2003
4 50 (9.24%) Blackberry Enterprise Server
5 35 (6.47%) Exchange Server 2007
6 25 (4.62%) Exchange Server 2013
7 22 (4.07%) IIS
8 20 (3.70%) SharePoint
9 19 (3.51%) Exchange Server 2000
10 15 (2.77%) Live Communications Server
11 10 (1.85%) CMS
12 9 (1.66%) Lync
13 7 (1.29%) Commerce Server
14 6 (1.11%) Apache
15 5 (0.92%) WebLogic
15 5 (0.92%) SharePoint Server
16 4 (0.74%) IBM Notes
17 3 (0.55%) Lotus Domino
18 2 (0.37%) WebSphere
18 2 (0.37%) Site Server
Applications
1 158 (29.21%) MS Office
2 145 (26.80%) MS Excel
3 16 (2.96%) MS Visio
4 15 (2.77%) MS PowerPoint
5 3 (0.55%) Spreadsheet
Business Applications
1 7 (1.29%) Nortel Periphonics
2 2 (0.37%) Academy Housing
2 2 (0.37%) arcHouse
2 2 (0.37%) Retail-J
2 2 (0.37%) Orchard Housing
2 2 (0.37%) Aareon QL
2 2 (0.37%) OPENHousing
2 2 (0.37%) MIS ActiveH
2 2 (0.37%) Northgate Housing
2 2 (0.37%) BASE24
3 1 (0.18%) Dynamics NAV
Cloud Services
1 25 (4.62%) Office 365
2 11 (2.03%) Amazon AWS
3 4 (0.74%) Google Apps
4 2 (0.37%) SaaS
5 1 (0.18%) Microsoft Azure
Communications & Networking
1 111 (20.52%) Firewall
2 83 (15.34%) TCP/IP
3 71 (13.12%) DNS
4 56 (10.35%) LAN
5 51 (9.43%) WAN
6 44 (8.13%) SAN
6 44 (8.13%) Internet
7 43 (7.95%) DHCP
8 40 (7.39%) VPN
9 29 (5.36%) VoIP
10 18 (3.33%) Ethernet
11 17 (3.14%) NAS
12 15 (2.77%) Cisco ASA
13 13 (2.40%) VLAN
13 13 (2.40%) Cisco Nexus
14 12 (2.22%) SSL
15 10 (1.85%) FCoE
15 10 (1.85%) Fibre Channel
16 8 (1.48%) IPsec
17 7 (1.29%) Frame Relay
Database & Business Intelligence
1 53 (9.80%) SQL Server
2 5 (0.92%) MySQL
2 5 (0.92%) SQL Server 2005
3 4 (0.74%) SQL Server 2008
3 4 (0.74%) SQL Server 2012
3 4 (0.74%) Crystal Reports
4 3 (0.55%) QlikView
5 2 (0.37%) Oracle Database
5 2 (0.37%) Relational Database
6 1 (0.18%) PostgreSQL
6 1 (0.18%) SQL Server Reporting Services
6 1 (0.18%) RDBMS
6 1 (0.18%) MS Access
6 1 (0.18%) DB2
6 1 (0.18%) SQL Server Integration Services
Development Applications
1 5 (0.92%) Apache Ivy
2 3 (0.55%) Team Foundation Server
3 1 (0.18%) Bugzilla
3 1 (0.18%) Subversion
3 1 (0.18%) Visual Studio
3 1 (0.18%) Git (software)
General
1 56 (10.35%) Finance
2 14 (2.59%) Law
3 12 (2.22%) Marketing
3 12 (2.22%) Telecoms
4 9 (1.66%) Retail
5 8 (1.48%) Manufacturing
6 7 (1.29%) Electronics
7 6 (1.11%) German Language
8 5 (0.92%) French Language
9 4 (0.74%) Advertising
10 3 (0.55%) Legal
10 3 (0.55%) Back Office
11 2 (0.37%) Spanish Language
12 1 (0.18%) Games
12 1 (0.18%) Aerospace
12 1 (0.18%) Local Government
12 1 (0.18%) Banking
Libraries, Frameworks & Software Standards
1 19 (3.51%) HTML
2 17 (3.14%) .NET
3 10 (1.85%) .NET Framework
4 6 (1.11%) CSS
5 5 (0.92%) Web Services
6 3 (0.55%) LAMP
7 2 (0.37%) ASP.NET
7 2 (0.37%) WebSphere MQ
8 1 (0.18%) Flash
8 1 (0.18%) RSS
8 1 (0.18%) COM
8 1 (0.18%) XML
8 1 (0.18%) WSE
Miscellaneous
1 84 (15.53%) Blackberry
2 29 (5.36%) Analytical Skills
3 24 (4.44%) Management Information System
4 18 (3.33%) Fat Client
4 18 (3.33%) Thin Client
4 18 (3.33%) Clustering
5 13 (2.40%) Replication
6 11 (2.03%) Video Conferencing
6 11 (2.03%) Enterprise Cloud
7 10 (1.85%) FlexPod
7 10 (1.85%) e-Health
8 7 (1.29%) EPoS
8 7 (1.29%) Statistics
9 4 (0.74%) User Experience
10 3 (0.55%) Mainframe
10 3 (0.55%) Biometrics
10 3 (0.55%) Enterprise Software
10 3 (0.55%) iPad
10 3 (0.55%) PDA
11 2 (0.37%) Smartphone
Operating Systems
1 430 (79.48%) Windows
2 134 (24.77%) Windows Server 2008
3 130 (24.03%) Windows 7
4 97 (17.93%) Windows Server 2003
5 88 (16.27%) Windows 8
6 87 (16.08%) Windows XP
7 73 (13.49%) Windows Server 2012
8 72 (13.31%) Linux
9 41 (7.58%) Mac OS X
10 37 (6.84%) Windows 2000 Server
11 23 (4.25%) Android
12 22 (4.07%) Windows Vista
13 18 (3.33%) UNIX
14 17 (3.14%) Apple iOS
15 16 (2.96%) Mac OS
16 12 (2.22%) Red Hat Enterprise Linux
17 5 (0.92%) CentOS
18 3 (0.55%) Windows 2000
18 3 (0.55%) Windows Mobile
19 2 (0.37%) zOS
Processes & Methodologies
1 134 (24.77%) ITIL
2 46 (8.50%) Problem Management
3 25 (4.62%) Root Cause Analysis
4 23 (4.25%) Incident Management
5 22 (4.07%) Service Management
6 20 (3.70%) Service Delivery
7 19 (3.51%) CRM
8 18 (3.33%) Time Management
9 17 (3.14%) Coaching
10 16 (2.96%) High Availability
10 16 (2.96%) Mentoring
11 15 (2.77%) Release Management
12 14 (2.59%) Configuration Management
13 12 (2.22%) Digital Marketing
13 12 (2.22%) Risk Analysis
13 12 (2.22%) Project Management
14 11 (2.03%) Disaster Recovery
14 11 (2.03%) Project Planning
14 11 (2.03%) Software Delivery
15 10 (1.85%) Network Management
Programming Languages
1 45 (8.32%) SQL
2 17 (3.14%) PowerShell
3 12 (2.22%) C
4 6 (1.11%) C#
4 6 (1.11%) Java
4 6 (1.11%) VB
5 4 (0.74%) C++
5 4 (0.74%) PHP
6 2 (0.37%) Perl
6 2 (0.37%) VBScript
7 1 (0.18%) PL/SQL
7 1 (0.18%) T-SQL
7 1 (0.18%) JavaScript
7 1 (0.18%) Bash Shell
Qualifications
1 101 (18.67%) Microsoft Certification
2 77 (14.23%) MCSE
2 77 (14.23%) MCP
3 50 (9.24%) CCNA
3 50 (9.24%) Cisco Certification
4 47 (8.69%) Security Cleared
5 33 (6.10%) Degree
5 33 (6.10%) MCITP
6 31 (5.73%) DV Cleared
7 22 (4.07%) MCSA
8 21 (3.88%) SC Cleared
9 15 (2.77%) A+ Certification
10 14 (2.59%) ITIL Foundation Certificate
11 13 (2.40%) MCTS
12 7 (1.29%) SAP Certification
13 4 (0.74%) CCNP
13 4 (0.74%) CNE
13 4 (0.74%) Novell Certification
13 4 (0.74%) CCVP
13 4 (0.74%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 82 (15.16%) SLA
2 14 (2.59%) ISO/IEC 27001
3 10 (1.85%) PCI DSS
4 7 (1.29%) ISO 9001
5 2 (0.37%) QA
5 2 (0.37%) ISO 8583
System Software
1 261 (48.24%) Active Directory
2 75 (13.86%) VMware Infrastructure
3 50 (9.24%) Hyper-V
4 27 (4.99%) vSphere
5 26 (4.81%) XenApp
6 19 (3.51%) XenDesktop
7 11 (2.03%) VMware Server
8 10 (1.85%) Citrix Presentation Server
9 9 (1.66%) Terminal Services
10 7 (1.29%) vCloud
11 4 (0.74%) VMware ESXi
11 4 (0.74%) Samba
12 3 (0.55%) VMware ESX
13 2 (0.37%) Terminal Server
14 1 (0.18%) VMware Workstation
14 1 (0.18%) Microsoft App-V
14 1 (0.18%) ISA Server
14 1 (0.18%) XenServer
14 1 (0.18%) Microsoft Virtual Server
Systems Management
1 22 (4.07%) SCCM
2 8 (1.48%) Cisco IPCC
3 4 (0.74%) Puppet
4 3 (0.55%) Systems Management Server (SMS)
4 3 (0.55%) OpenView Configuration Management
5 2 (0.37%) SCOM
5 2 (0.37%) FortiGate
5 2 (0.37%) Control-M
5 2 (0.37%) Tivoli
5 2 (0.37%) Backup Exec
5 2 (0.37%) DameWare
6 1 (0.18%) Norton AntiVirus
6 1 (0.18%) Netcool
6 1 (0.18%) XenMobile
6 1 (0.18%) Hyperic
6 1 (0.18%) Cisco UCCX
6 1 (0.18%) Cisco CUCM
6 1 (0.18%) WSUS
6 1 (0.18%) SCVMM
Vendors
1 311 (57.49%) Microsoft
2 128 (23.66%) VMware
3 105 (19.41%) Cisco
4 87 (16.08%) Citrix
5 55 (10.17%) HP
6 43 (7.95%) Apple
7 26 (4.81%) Avaya
8 23 (4.25%) Symantec
9 18 (3.33%) CA
10 17 (3.14%) Dell
11 13 (2.40%) NetApp
11 13 (2.40%) IBM
11 13 (2.40%) Oracle
12 12 (2.22%) Fujitsu
13 8 (1.48%) Juniper
14 7 (1.29%) Genesys
14 7 (1.29%) Nortel
14 7 (1.29%) Red Hat
14 7 (1.29%) Veritas
14 7 (1.29%) SAP
Crawley, West Sussex
ARC IT Recruitment Ltd
Salary: £33000 Per Annum Plus Benefits
Posted: 19 hours ago
Guildford, Surrey
Senitor Associates
Salary: £26000 per annum
Posted: 20 hours ago
New Milton, Hampshire
Senitor Associates
Salary: £25000 per annum
Posted: 20 hours ago
Hampshire
Harvey Nash plc
Salary: £35000 - £40000 per annum
Posted: 21 hours ago
Camberley, Surrey
Peopleworks
Salary: From £35,000 to £40,000 per annum £35,000 to £40,000 Negotiable + 10%
Posted: Yesterday
Woking, Surrey
Stott and May
Posted: Yesterday
Farnborough, Hampshire
Deerfoot IT Resources Ltd
Salary: £25000 - £28000 per annum
Posted: Yesterday
Brighton, East Sussex
VIQU
Salary: £28k - 32k per year
Posted: 2 days ago
Farnborough, Hampshire
Explore Recruitment Solutions
Salary: £28000 per annum
Posted: 2 days ago
West Sussex
Clearwater People Solutions
Salary: £23000 - £28000 Per Annum Excellent benefits
Posted: 3 days ago
Tadley, Hampshire
Polar Recruitment
Salary: £17000 - £26000 per annum + benefits
Posted: 3 days ago
Richmond, Surrey
Involved Solutions Ltd
Salary: £32000 - £37000 per annum + Excellent Benefits
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £19500 per annum + Benefits
Posted: 3 days ago
West Sussex
Cyber Team
Salary: From £31,000 to £31,000 per annum
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: 3 days ago
Woking, Surrey
Broady Limited
Salary: From £22,000 to £27,000 per annum + overtime + benefits
Posted: 3 days ago
Epsom, Surrey
IT Talent Solutions
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £22,000 per annum + Benefits
Posted: 4 days ago
Witney, Oxfordshire
Corriculo
Salary: Up to £24,000 per annum + Fantastic Benefits & Working Environment
Posted: 4 days ago
Portsmouth, Hampshire
Millshill Recruitment Ltd
Salary: From £20,000 to £30,000 per annum + Training + Bens
Posted: 4 days ago