The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Leicestershire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 71 89 60
Rank change year-on-year
+18 -29
Permanent jobs requiring a Technical Support 12 8 9
As % of all permanent IT jobs located in Leicestershire 1.54% 0.93% 1.56%
As % of the Job Titles category 1.59% 0.96% 1.59%
Number of salaries quoted 12 7 2
Average salary £27,500 £37,500 £24,000
Average salary % change year-on-year
-26.66% +56.25%
90% offered a salary of more than £18,000 £20,000 £20,000
10% offered a salary of more than £30,000 £40,000 £28,000
UK excluding London average salary £30,000 £31,000 £28,750
% change year-on-year
-3.22% +7.82%
Technical Support
East Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Leicestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Leicestershire
Permanent IT job ads with a match in the
Job Titles category
754 834 565
As % of all permanent IT jobs located in Leicestershire 97.04% 96.98% 98.09%
Number of salaries quoted 587 743 495
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £25,350 £25,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Leicestershire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Leicestershire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Leicestershire

Technical Support
Salary Trend in Leicestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Leicestershire region.

Technical Support Salary Trend in Leicestershire

Technical Support
Salary Histogram in Leicestershire

This chart provides a salary histogram for IT jobs citing Technical Support across the Leicestershire region over the 3 months to 21 November 2014.

Technical Support Salary Histogram in Leicestershire

Technical Support
Job Locations in Leicestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Leicestershire region over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Loughborough +7 6 £27,500 +27.90%
Lutterworth - 3 £18,000 -
Leicester +22 2 £28,750 -28.12%
Technical Support
East Midlands

Technical Support
Top 30 Related IT Skills in Leicestershire

For the 6 months to 21 November 2014, IT jobs across the Leicestershire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 12 (80.00%) Windows
2 8 (53.33%) Microsoft
3 7 (46.67%) Citrix
3 7 (46.67%) Firewall
3 7 (46.67%) VMware
3 7 (46.67%) XenApp
4 6 (40.00%) DNS
4 6 (40.00%) Internet
4 6 (40.00%) MS Exchange
4 6 (40.00%) LAN
4 6 (40.00%) WAN
5 5 (33.33%) MS Office
5 5 (33.33%) MS Excel
5 5 (33.33%) VMware Infrastructure
6 3 (20.00%) Project Management
6 3 (20.00%) Microsoft Certification
6 3 (20.00%) Wireless
6 3 (20.00%) SharePoint
6 3 (20.00%) Windows XP
6 3 (20.00%) SLA
6 3 (20.00%) ITIL
6 3 (20.00%) SQL
6 3 (20.00%) Analytical Skills
7 2 (13.33%) Linux
7 2 (13.33%) MCSE
7 2 (13.33%) vSphere
7 2 (13.33%) Problem Management
7 2 (13.33%) XenDesktop
7 2 (13.33%) VMware ESXi
7 2 (13.33%) NetScaler

Technical Support
Top Related IT Skills in Leicestershire by Category

For the 6 months to 21 November 2014, IT jobs across the Leicestershire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (40.00%) MS Exchange
2 3 (20.00%) SharePoint
3 1 (6.67%) Exchange Server 2013
Applications
1 5 (33.33%) MS Office
1 5 (33.33%) MS Excel
Cloud Services
1 1 (6.67%) Office 365
Communications & Networking
1 7 (46.67%) Firewall
2 6 (40.00%) LAN
2 6 (40.00%) WAN
2 6 (40.00%) DNS
2 6 (40.00%) Internet
3 3 (20.00%) Wireless
4 2 (13.33%) NetScaler
5 1 (6.67%) TCP/IP
Database & Business Intelligence
1 1 (6.67%) MySQL
1 1 (6.67%) SQL Server
General
1 1 (6.67%) Billing
Libraries, Frameworks & Software Standards
1 1 (6.67%) HTML
1 1 (6.67%) LAMP
1 1 (6.67%) jQuery
Miscellaneous
1 3 (20.00%) Analytical Skills
2 1 (6.67%) Blackberry
Operating Systems
1 12 (80.00%) Windows
2 3 (20.00%) Windows XP
3 2 (13.33%) Linux
4 1 (6.67%) Windows 8
4 1 (6.67%) Windows Server 2012
4 1 (6.67%) UNIX
Processes & Methodologies
1 3 (20.00%) ITIL
1 3 (20.00%) Project Management
2 2 (13.33%) Problem Management
3 1 (6.67%) Line Management
3 1 (6.67%) Service Delivery
3 1 (6.67%) SEO
Programming Languages
1 3 (20.00%) SQL
2 1 (6.67%) Shell Script
2 1 (6.67%) Korn
2 1 (6.67%) Bourne shell
2 1 (6.67%) Bash Shell
2 1 (6.67%) C#
2 1 (6.67%) JavaScript
2 1 (6.67%) Perl
Qualifications
1 3 (20.00%) Microsoft Certification
2 2 (13.33%) VMware Certified Professional (VCP)
2 2 (13.33%) MCTS
2 2 (13.33%) MCITP
2 2 (13.33%) MCSE
3 1 (6.67%) MCSA
3 1 (6.67%) CCNA
3 1 (6.67%) Cisco Certification
3 1 (6.67%) Network+ Certification
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 7 (46.67%) XenApp
2 5 (33.33%) VMware Infrastructure
3 2 (13.33%) XenDesktop
3 2 (13.33%) vSphere
3 2 (13.33%) VMware ESXi
4 1 (6.67%) Hyper-V
Systems Management
1 1 (6.67%) Nagios
Vendors
1 8 (53.33%) Microsoft
2 7 (46.67%) Citrix
2 7 (46.67%) VMware
3 1 (6.67%) SonicWALL
3 1 (6.67%) Apple
3 1 (6.67%) Cisco