The first table below looks at the demand for the Technical Support role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Technical Support
Rank 136 125 116
Rank change year-on-year
-11 -9
Permanent jobs requiring a Technical Support 27 35 50
As % of all permanent IT jobs located in the East Midlands 0.878% 1.055% 1.400%
As % of the Job Titles category 0.925% 1.111% 1.456%
Number of salaries quoted 22 34 46
Average salary £24,000 £32,500 £23,250
Average salary % change year-on-year
-26.15% +39.78%
90% offered a salary of more than £20,250 £20,000 £19,350
10% offered a salary of more than £35,000 £45,500 £40,000
UK excluding London average salary £30,500 £30,000 £29,000
% change year-on-year
+1.66% +3.44%
All Job Titles
East Midlands
Permanent IT job ads with a match in the
Job Titles category
2920 3149 3435
As % of all permanent IT jobs located in the East Midlands 94.99% 94.91% 96.16%
Number of salaries quoted 2504 2810 2954
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £22,500
10% offered a salary of more than £50,000 £50,000 £52,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Technical Support
England

Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support across the East Midlands region as a proportion of the total demand within the Job Titles category.

East Midlands Technical Support Jobs Demand Trend

Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the East Midlands region.

East Midlands Technical Support Salary Trend

Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support across the East Midlands region over the 3 months to 24 May 2013.

East Midlands Technical Support Salary Histogram

Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the East Midlands region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Leicestershire 0 10 £22,500 -35.71%
Nottinghamshire -5 8 £28,500 +8.57%
Northamptonshire -6 6 £23,000 -36.11%
Derbyshire -5 2 £26,000 -25.71%
Technical Support
England

Technical Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the East Midlands region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 28 (44.44%) Windows
2 27 (42.86%) SQL Server
3 23 (36.51%) Microsoft
4 17 (26.98%) MS Excel
5 15 (23.81%) Sage
5 15 (23.81%) Sage 200
6 14 (22.22%) Exchequer
6 14 (22.22%) Pegasus
6 14 (22.22%) Pegasus Opera
6 14 (22.22%) CRM
6 14 (22.22%) ERP
6 14 (22.22%) SalesLogix
7 11 (17.46%) Finance
7 11 (17.46%) VMware
7 11 (17.46%) Linux
8 10 (15.87%) UNIX
8 10 (15.87%) Dynamics NAV
8 10 (15.87%) Dynamics CRM
8 10 (15.87%) Dynamics AX
9 8 (12.70%) VMware Infrastructure
9 8 (12.70%) AS400
9 8 (12.70%) iSeries
10 7 (11.11%) Microsoft Certification
10 7 (11.11%) Site Server
11 6 (9.524%) Active Directory
11 6 (9.524%) Citrix
11 6 (9.524%) Oracle
11 6 (9.524%) DHCP
11 6 (9.524%) TCP/IP
11 6 (9.524%) DNS

Technical Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the East Midlands region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.11%) Site Server
2 5 (7.937%) MS Exchange
3 4 (6.349%) WebLogic
4 3 (4.762%) IIS
5 2 (3.175%) Apache
5 2 (3.175%) Exchange Server 2003
6 1 (1.587%) Exchange Server 2007
6 1 (1.587%) SharePoint
6 1 (1.587%) Lotus Notes
6 1 (1.587%) Exchange Server 2010
Applications
1 17 (26.98%) MS Excel
2 4 (6.349%) MS Office
Business Applications
1 15 (23.81%) Sage 200
2 14 (22.22%) Exchequer
2 14 (22.22%) Pegasus Opera
2 14 (22.22%) SalesLogix
3 10 (15.87%) Dynamics NAV
3 10 (15.87%) Dynamics CRM
3 10 (15.87%) Dynamics AX
4 5 (7.937%) Sage 1000
4 5 (7.937%) Dynamics GP
4 5 (7.937%) Sage 50
5 1 (1.587%) Remedy ITSM
Communications & Networking
1 6 (9.524%) DHCP
1 6 (9.524%) TCP/IP
1 6 (9.524%) DNS
2 2 (3.175%) Fibre Channel
2 2 (3.175%) SAN
2 2 (3.175%) iSCSI
2 2 (3.175%) Firewall
3 1 (1.587%) Cisco ASA
3 1 (1.587%) IMAP
3 1 (1.587%) SMTP
3 1 (1.587%) VPN
3 1 (1.587%) LAN
3 1 (1.587%) WAN
3 1 (1.587%) NAS
Database & Business Intelligence
1 27 (42.86%) SQL Server
2 1 (1.587%) MySQL
2 1 (1.587%) SAP HANA
General
1 11 (17.46%) Finance
2 4 (6.349%) Banking
3 2 (3.175%) French Language
4 1 (1.587%) Electronics
4 1 (1.587%) Automotive
Miscellaneous
1 8 (12.70%) AS400
1 8 (12.70%) iSeries
2 4 (6.349%) LPAR
2 4 (6.349%) Thin Client
2 4 (6.349%) Fat Client
2 4 (6.349%) Clustering
3 1 (1.587%) Derivative
3 1 (1.587%) EPoS
3 1 (1.587%) Open Source
Operating Systems
1 28 (44.44%) Windows
2 11 (17.46%) Linux
3 10 (15.87%) UNIX
4 5 (7.937%) Windows Server 2003
4 5 (7.937%) Windows Server 2008
5 4 (6.349%) OS/400
6 3 (4.762%) Windows Vista
6 3 (4.762%) Windows XP
7 2 (3.175%) Windows 8
7 2 (3.175%) Red Hat Enterprise Linux
7 2 (3.175%) Windows 7
7 2 (3.175%) AIX
8 1 (1.587%) SUSE
8 1 (1.587%) Mac OS X Server
8 1 (1.587%) Ubuntu
8 1 (1.587%) Mac OS X
8 1 (1.587%) Windows 2000 Server
8 1 (1.587%) Windows Server 2012
Processes & Methodologies
1 14 (22.22%) CRM
1 14 (22.22%) ERP
2 5 (7.937%) ITIL
3 3 (4.762%) Load Balancing
4 2 (3.175%) Time Management
5 1 (1.587%) ITSM
5 1 (1.587%) Service Delivery
5 1 (1.587%) Change Management
5 1 (1.587%) Software Testing
5 1 (1.587%) Web Development
5 1 (1.587%) IT Governance
5 1 (1.587%) High Availability
Programming Languages
1 5 (7.937%) SQL
2 1 (1.587%) C#
2 1 (1.587%) Perl
2 1 (1.587%) PHP
Qualifications
1 7 (11.11%) Microsoft Certification
2 5 (7.937%) MCSE
3 3 (4.762%) MCSA
4 2 (3.175%) Degree
4 2 (3.175%) Citrix Certification
4 2 (3.175%) MCP
5 1 (1.587%) VMware Certified Professional (VCP)
5 1 (1.587%) Security Cleared
5 1 (1.587%) MCITP
5 1 (1.587%) CCEA
5 1 (1.587%) Cisco Certification
5 1 (1.587%) CCA
5 1 (1.587%) CCNA
5 1 (1.587%) VCP4
5 1 (1.587%) CCAA
5 1 (1.587%) VCP5
Quality Assurance & Compliance
1 1 (1.587%) SLA
System Software
1 8 (12.70%) VMware Infrastructure
2 6 (9.524%) Active Directory
3 5 (7.937%) Hyper-V
4 3 (4.762%) Terminal Services
5 2 (3.175%) XenApp
6 1 (1.587%) Xen
6 1 (1.587%) vSphere
6 1 (1.587%) UAG
6 1 (1.587%) VMware ESXi
6 1 (1.587%) XenServer
6 1 (1.587%) XenDesktop
Systems Management
1 2 (3.175%) SCCM
1 2 (3.175%) SCOM
2 1 (1.587%) Norton AntiVirus
2 1 (1.587%) Plesk
Vendors
1 23 (36.51%) Microsoft
2 15 (23.81%) Sage
3 14 (22.22%) Pegasus
4 11 (17.46%) VMware
5 6 (9.524%) Citrix
5 6 (9.524%) Oracle
6 5 (7.937%) Infor
6 5 (7.937%) Cisco
6 5 (7.937%) HP
6 5 (7.937%) Dell
7 3 (4.762%) Symantec
8 2 (3.175%) Remedy
8 2 (3.175%) Red Hat
8 2 (3.175%) IBM
9 1 (1.587%) WatchGuard
9 1 (1.587%) ProCurve
9 1 (1.587%) SAP
9 1 (1.587%) Apple
9 1 (1.587%) Lotus
9 1 (1.587%) Veeam
Leicestershire, East Midlands
Support Technician, Support Assistant, Support Engineer, Support Analyst, Leicestershire, Shepshed, Microsoft SQL server, Networking, IP, Infrastructure, DNS, DHCP, Windows, 1st line support, First line support.My client is...
Harvey Nash plc
Salary: £18000 - £22500 per annum + Benefits
Posted: 23 May 2013
Leicestershire
Support Technician, Support Assistant, Support Engineer, Support Analyst, Leicestershire, Shepshed, Microsoft SQL server, Networking, IP, Infrastructure, DNS, DHCP, Windows, 1st line support, First line support. My client is...
Harvey Nash plc
Salary: £18000 - £22500 per annum + Benefits
Posted: 22 May 2013
Nottingham, Nottinghamshire
You will be part of a busy team offering technical support in a 24 hour environment. The technical support analyst will work on a evening shift basis working...
Connections Recruitment Ltd.
Salary: £22000 per annum
Posted: 20 May 2013
Nottingham, Nottinghamshire
You will be part of a busy team offering technical support in a 24 hour environment. The technical support analyst will work on a evening shift basis working...
Connections Recruitment Ltd.
Salary: £20000 - £22000 per annum
Posted: 24 May 2013
East Midlands
Linux OS - Ubuntu - Red Hat Enterprise Linux - SUSE Linux Enterprise Server SAP - VMWare - IBM Power & IBM p & x + Bladecentre. Our client is a UK leader and Specialist with...
Woodrow Mercer Recruitment
Salary: From £30,000 to £40,000 per annum Excellent Benefits & Training
Posted: 21 May 2013