1st Line Support Engineer Jobs in London

First Line Support Engineer
England > London

The median First Line Support Engineer salary in London is £27,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 489 587 847
Rank change year-on-year +98 +260 -249
Permanent jobs requiring a 1st Line Support Engineer 19 26 40
As % of all permanent jobs advertised in London 0.081% 0.076% 0.060%
As % of the Job Titles category 0.086% 0.080% 0.062%
Number of salaries quoted 15 22 34
10th Percentile £25,950 £23,763 £21,800
25th Percentile £26,250 £26,250 £23,563
Median annual salary (50th Percentile) £27,500 £29,750 £26,500
Median % change year-on-year -7.56% +12.26% +6.00%
75th Percentile £36,875 £32,000 £29,750
90th Percentile £37,400 £34,875 £32,000
England median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% +4.44%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,209 32,673 64,762
% of permanent jobs with a recognized job title 94.13% 94.98% 96.34%
Number of salaries quoted 16,661 24,068 34,399
10th Percentile £38,000 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in London.

Salary trend for 1st Line Support Engineer in London

1st Line Support Engineer
Salary Histogram in London

Salary distribution for jobs citing 1st Line Support Engineer in London over the 6 months to 9 May 2024.

Salary histogram for 1st Line Support Engineer in London

1st Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +52 4 £27,500 -1.79% 1
1st Line Support Engineer
England

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 9 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 1st Line Support Engineer in the job title.

1 15 (78.95%) Windows
2 14 (73.68%) Microsoft 365
3 13 (68.42%) Social Skills
4 11 (57.89%) Active Directory
5 9 (47.37%) Microsoft Exchange
5 9 (47.37%) Customer Service
6 8 (42.11%) Windows Server
6 8 (42.11%) Degree
6 8 (42.11%) Microsoft Intune
7 6 (31.58%) Azure
7 6 (31.58%) Windows 10
8 5 (26.32%) VMware
9 4 (21.05%) Service Delivery
9 4 (21.05%) AWS
9 4 (21.05%) Amazon EC2
9 4 (21.05%) Windows Server 2008
9 4 (21.05%) Exchange Server 2010
9 4 (21.05%) Change Control
9 4 (21.05%) Windows Server 2012
9 4 (21.05%) Exchange Server 2013
9 4 (21.05%) Problem-Solving
10 3 (15.79%) Microsoft Office
10 3 (15.79%) Linux
10 3 (15.79%) Security Cleared
11 2 (10.53%) Finance
11 2 (10.53%) DHCP
11 2 (10.53%) Microsoft
11 2 (10.53%) WhatsApp
12 1 (5.26%) N-able
12 1 (5.26%) SolarWinds

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (47.37%) Microsoft Exchange
2 4 (21.05%) Exchange Server 2010
2 4 (21.05%) Exchange Server 2013
3 1 (5.26%) SharePoint
Applications
1 3 (15.79%) Microsoft Office
Cloud Services
1 14 (73.68%) Microsoft 365
2 6 (31.58%) Azure
3 4 (21.05%) Amazon EC2
3 4 (21.05%) AWS
4 2 (10.53%) WhatsApp
5 1 (5.26%) Entra ID
5 1 (5.26%) Mimecast
Communications & Networking
1 2 (10.53%) DHCP
2 1 (5.26%) DNS
2 1 (5.26%) Firewall
2 1 (5.26%) Remote Desktop
2 1 (5.26%) TCP/IP
General
1 13 (68.42%) Social Skills
2 2 (10.53%) Finance
3 1 (5.26%) Legal
3 1 (5.26%) Publishing
Miscellaneous
1 1 (5.26%) Smartphone
Operating Systems
1 15 (78.95%) Windows
2 8 (42.11%) Windows Server
3 6 (31.58%) Windows 10
4 4 (21.05%) Windows Server 2008
4 4 (21.05%) Windows Server 2012
5 3 (15.79%) Linux
6 1 (5.26%) Windows 8
Processes & Methodologies
1 9 (47.37%) Customer Service
2 4 (21.05%) Change Control
2 4 (21.05%) Problem-Solving
2 4 (21.05%) Service Delivery
3 1 (5.26%) Customer-Centricity
3 1 (5.26%) Cybersecurity
Qualifications
1 8 (42.11%) Degree
2 3 (15.79%) Security Cleared
3 1 (5.26%) MCITP
3 1 (5.26%) Microsoft Certification
Quality Assurance & Compliance
1 1 (5.26%) SLA
System Software
1 11 (57.89%) Active Directory
2 1 (5.26%) VMware Infrastructure
Systems Management
1 8 (42.11%) Microsoft Intune
Vendors
1 5 (26.32%) VMware
2 2 (10.53%) Microsoft
3 1 (5.26%) ConnectWise
3 1 (5.26%) N-able
3 1 (5.26%) ServiceNow
3 1 (5.26%) SolarWinds
3 1 (5.26%) Sophos