The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 613 599 646
Rank change year-on-year
-14 +47
Permanent jobs requiring a 3rd Line Technical Support 21 7 4
As % of all permanent IT jobs located in London 0.046% 0.016% 0.008%
As % of the Job Titles category 0.049% 0.017% 0.009%
Number of salaries quoted 21 6 4
Average salary £42,500 £38,000 £39,750
Average salary % change year-on-year
+11.84% -4.40%
90% offered a salary of more than £35,000 £27,500 £30,500
10% offered a salary of more than £45,000 £42,900 £42,350
UK excluding London average salary £30,000 £31,000 £33,000
% change year-on-year
-3.22% -6.06%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
43006 41638 46964
As % of all permanent IT jobs located in London 93.37% 93.52% 94.55%
Number of salaries quoted 35883 35024 40689
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the London region over the 3 months to 19 September 2014.

3rd Line Technical Support Salary Histogram in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 1 £36,500 +32.72%
Wimbledon - 1 £35,000 -
Sidcup - 1 £32,500 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 43 (97.73%) Windows
2 29 (65.91%) Microsoft
3 28 (63.64%) ITIL
4 22 (50.00%) MS Office
5 19 (43.18%) Windows Server 2008
6 17 (38.64%) Degree
6 17 (38.64%) SQL Server
7 16 (36.36%) VBScript
7 16 (36.36%) MCSE
7 16 (36.36%) Python
7 16 (36.36%) TCP/IP
7 16 (36.36%) Microsoft Certification
7 16 (36.36%) Front Office
7 16 (36.36%) Reuters
7 16 (36.36%) Bloomberg
7 16 (36.36%) ETRM
8 14 (31.82%) Windows 7
8 14 (31.82%) Windows Server 2003
8 14 (31.82%) VMware
8 14 (31.82%) MS Exchange
9 12 (27.27%) SQL
9 12 (27.27%) VMware Infrastructure
10 11 (25.00%) Windows XP
11 10 (22.73%) DHCP
11 10 (22.73%) DNS
11 10 (22.73%) HP
11 10 (22.73%) VMware ESX
11 10 (22.73%) Toshiba
11 10 (22.73%) Veritas
11 10 (22.73%) Performance Monitoring

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (31.82%) MS Exchange
2 9 (20.45%) Lync
3 5 (11.36%) Exchange Server 2010
3 5 (11.36%) Exchange Server 2013
3 5 (11.36%) Blackberry Enterprise Server
4 3 (6.82%) Exchange Server 2000
5 2 (4.55%) Exchange Server 2007
6 1 (2.27%) Tomcat
6 1 (2.27%) Exchange Server 2003
Applications
1 22 (50.00%) MS Office
2 5 (11.36%) MS Excel
Cloud Services
1 2 (4.55%) Office 365
Communications & Networking
1 16 (36.36%) TCP/IP
2 10 (22.73%) DNS
2 10 (22.73%) DHCP
3 9 (20.45%) Firewall
4 2 (4.55%) SAN
5 1 (2.27%) LAN
5 1 (2.27%) WAN
5 1 (2.27%) Wireless
Database & Business Intelligence
1 17 (38.64%) SQL Server
General
1 16 (36.36%) Front Office
2 5 (11.36%) Finance
3 2 (4.55%) Law
3 2 (4.55%) Legal
3 2 (4.55%) Billing
Libraries, Frameworks & Software Standards
1 1 (2.27%) J2EE
Miscellaneous
1 10 (22.73%) Analytical Skills
2 7 (15.91%) Blackberry
3 1 (2.27%) Grid Computing
3 1 (2.27%) Fat Client
3 1 (2.27%) Thin Client
Operating Systems
1 43 (97.73%) Windows
2 19 (43.18%) Windows Server 2008
3 14 (31.82%) Windows Server 2003
3 14 (31.82%) Windows 7
4 11 (25.00%) Windows XP
5 9 (20.45%) Windows 8
6 5 (11.36%) Windows Server 2012
6 5 (11.36%) Mac OS X
7 3 (6.82%) Windows 2000 Server
8 1 (2.27%) UNIX
8 1 (2.27%) Linux
Processes & Methodologies
1 28 (63.64%) ITIL
2 16 (36.36%) ETRM
3 10 (22.73%) Performance Monitoring
4 4 (9.09%) Problem Management
5 2 (4.55%) Document Management
6 1 (2.27%) Data Analysis
6 1 (2.27%) Incident Management
6 1 (2.27%) Network Management
6 1 (2.27%) ITIL V2
6 1 (2.27%) Root Cause Analysis
6 1 (2.27%) Analytics
6 1 (2.27%) Service Management
6 1 (2.27%) Disaster Recovery
6 1 (2.27%) Migration
Programming Languages
1 16 (36.36%) VBScript
1 16 (36.36%) Python
2 12 (27.27%) SQL
3 1 (2.27%) Perl
3 1 (2.27%) VBA
3 1 (2.27%) Shell Script
3 1 (2.27%) MATLAB
Qualifications
1 17 (38.64%) Degree
2 16 (36.36%) MCSE
2 16 (36.36%) Microsoft Certification
3 9 (20.45%) ITIL Certification
4 7 (15.91%) Cisco Certification
5 6 (13.64%) CCNA
6 5 (11.36%) MCITP
7 1 (2.27%) MCTS
7 1 (2.27%) MCP
7 1 (2.27%) MCSA
7 1 (2.27%) CCNP
Quality Assurance & Compliance
1 1 (2.27%) SLA
1 1 (2.27%) Solvency II
System Software
1 12 (27.27%) VMware Infrastructure
2 10 (22.73%) VMware ESX
3 4 (9.09%) Hyper-V
4 2 (4.55%) XenApp
4 2 (4.55%) Active Directory
5 1 (2.27%) XenDesktop
5 1 (2.27%) vSphere
Systems Management
1 10 (22.73%) NetBackup
2 2 (4.55%) SCCM
3 1 (2.27%) SCOM
Vendors
1 29 (65.91%) Microsoft
2 16 (36.36%) Reuters
2 16 (36.36%) Bloomberg
3 14 (31.82%) VMware
4 10 (22.73%) Toshiba
4 10 (22.73%) Veritas
4 10 (22.73%) HP
5 9 (20.45%) Cisco
6 7 (15.91%) Apple
7 5 (11.36%) Avaya
8 4 (9.09%) Citrix
9 3 (6.82%) Open Text
10 2 (4.55%) SonicWALL
11 1 (2.27%) AppSense
11 1 (2.27%) Oracle
11 1 (2.27%) Symantec