The first table below looks at the demand for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Third Line Technical Support
Rank 592 629 640
Rank change year-on-year
+37 +11
Permanent jobs requiring a 3rd Line Technical Support 15 16 9
As % of all permanent IT jobs located in London 0.034% 0.030% 0.015%
As % of the Job Titles category 0.036% 0.032% 0.016%
Number of salaries quoted 9 14 5
Average salary £30,000 £38,000 £45,000
Average salary % change year-on-year
-21.05% -15.55%
UK excluding London average salary £32,500 £35,000 £29,500
% change year-on-year
-7.14% +18.64%
All Job Titles
London
Permanent IT job ads with a match in the
Job Titles category
41358 50112 55964
As % of all permanent IT jobs located in London 93.45% 94.20% 93.44%
Number of salaries quoted 34786 43619 47333
Average salary £51,500 £50,000 £52,500
Average salary % change year-on-year
+3.00% -4.76%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £75,000 £80,000 £77,500
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
3rd Line Technical Support
England

3rd Line Technical Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support across the London region as a proportion of the total demand within the Job Titles category.

London 3rd Line Technical Support Jobs Demand Trend

3rd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

London 3rd Line Technical Support Salary Trend

3rd Line Technical Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the London region over the 3 months to 19 June 2013.

London 3rd Line Technical Support Salary Histogram

3rd Line Technical Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +1 2 £59,000 +118.51%
Bromley - 2 £45,000 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 25 (89.29%) Windows
2 17 (60.71%) Microsoft
3 16 (57.14%) MS Excel
4 14 (50.00%) MS Exchange
5 11 (39.29%) VMware
5 11 (39.29%) Windows Server 2003
5 11 (39.29%) Windows Server 2008
5 11 (39.29%) Windows 7
6 10 (35.71%) Windows XP
7 9 (32.14%) TCP/IP
7 9 (32.14%) Cisco
7 9 (32.14%) Blackberry
7 9 (32.14%) Blackberry Enterprise Server
7 9 (32.14%) Exchange Server 2010
7 9 (32.14%) Exchange Server 2007
8 8 (28.57%) Mac OS X
8 8 (28.57%) DHCP
8 8 (28.57%) DNS
8 8 (28.57%) MS Office
9 7 (25.00%) Finance
9 7 (25.00%) VLAN
9 7 (25.00%) vSphere
10 6 (21.43%) XenApp
10 6 (21.43%) iSCSI
10 6 (21.43%) Fibre Channel
10 6 (21.43%) Clustering
10 6 (21.43%) Change Management
10 6 (21.43%) SAN
10 6 (21.43%) CommVault
10 6 (21.43%) SQL Server

3rd Line Technical Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (14.29%) WSH
2 2 (7.143%) .NET
2 2 (7.143%) ASP.NET
3 1 (3.571%) Web Services
Application Platforms
1 14 (50.00%) MS Exchange
2 9 (32.14%) Blackberry Enterprise Server
2 9 (32.14%) Exchange Server 2010
2 9 (32.14%) Exchange Server 2007
3 6 (21.43%) SharePoint
4 4 (14.29%) Lync
5 3 (10.71%) Exchange Server 2000
6 1 (3.571%) Exchange Server 2003
6 1 (3.571%) Amazon AWS
Applications
1 16 (57.14%) MS Excel
2 8 (28.57%) MS Office
Communications & Networking
1 9 (32.14%) TCP/IP
2 8 (28.57%) DHCP
2 8 (28.57%) DNS
3 7 (25.00%) VLAN
4 6 (21.43%) iSCSI
4 6 (21.43%) Fibre Channel
4 6 (21.43%) SAN
5 5 (17.86%) PBX
5 5 (17.86%) Firewall
5 5 (17.86%) Wireless
6 2 (7.143%) NAS
7 1 (3.571%) WLAN
7 1 (3.571%) WAN
7 1 (3.571%) LAN
7 1 (3.571%) Cisco IPT
Database & Business Intelligence
1 6 (21.43%) SQL Server
2 5 (17.86%) SQL Server 2008
3 1 (3.571%) MySQL
General
1 7 (25.00%) Finance
2 5 (17.86%) Retail
2 5 (17.86%) Marketing
3 2 (7.143%) Investment Banking
3 2 (7.143%) Banking
Miscellaneous
1 9 (32.14%) Blackberry
2 6 (21.43%) Clustering
3 5 (17.86%) Handset
3 5 (17.86%) Mathematics
3 5 (17.86%) Video Conferencing
4 2 (7.143%) Market Risk
5 1 (3.571%) Blog
5 1 (3.571%) Statistics
5 1 (3.571%) SaaS
Operating Systems
1 25 (89.29%) Windows
2 11 (39.29%) Windows Server 2003
2 11 (39.29%) Windows Server 2008
2 11 (39.29%) Windows 7
3 10 (35.71%) Windows XP
4 8 (28.57%) Mac OS X
5 5 (17.86%) Windows Mobile
6 3 (10.71%) Windows 8
6 3 (10.71%) Windows 2000 Server
7 2 (7.143%) Linux
Processes & Methodologies
1 6 (21.43%) Change Management
1 6 (21.43%) ITIL
2 5 (17.86%) E-Commerce
2 5 (17.86%) Logistics
2 5 (17.86%) Network Load Balancing
2 5 (17.86%) Time Management
3 2 (7.143%) Change Control
3 2 (7.143%) Migration
4 1 (3.571%) Data Management
4 1 (3.571%) ITIL V3
Programming Languages
1 4 (14.29%) VBScript
2 2 (7.143%) C#
2 2 (7.143%) SQL
3 1 (3.571%) Python
3 1 (3.571%) Java
Qualifications
1 5 (17.86%) A+ Certification
1 5 (17.86%) ITIL Certification
1 5 (17.86%) MCDST
2 4 (14.29%) MCITP
2 4 (14.29%) MCSE
2 4 (14.29%) Microsoft Certification
3 3 (10.71%) Cisco Certification
3 3 (10.71%) CCNA
4 1 (3.571%) MCSA
Quality Assurance & Compliance
1 5 (17.86%) SLA
System Software
1 7 (25.00%) vSphere
2 6 (21.43%) XenApp
3 5 (17.86%) Active Directory
4 4 (14.29%) VMware Infrastructure
5 1 (3.571%) Citrix Presentation Server
5 1 (3.571%) Microsoft Virtual Server
5 1 (3.571%) Hyper-V
Systems Management
1 5 (17.86%) ZENworks
1 5 (17.86%) SCCM
2 1 (3.571%) Backup Exec
Vendors
1 17 (60.71%) Microsoft
2 11 (39.29%) VMware
3 9 (32.14%) Cisco
4 6 (21.43%) CommVault
4 6 (21.43%) EMC
4 6 (21.43%) Citrix
5 5 (17.86%) Apple
5 5 (17.86%) McAfee
6 3 (10.71%) Avaya
7 2 (7.143%) NetApp
8 1 (3.571%) Symantec
8 1 (3.571%) Novell
8 1 (3.571%) Brocade
8 1 (3.571%) IronPort
8 1 (3.571%) F5
8 1 (3.571%) Syncsort