The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 632 636 665
Rank change year-on-year
+4 +29
Permanent jobs requiring a 3rd Line Technical Support 24 27 28
As % of all permanent IT jobs located in London 0.057% 0.060% 0.057%
As % of the Job Titles category 0.059% 0.063% 0.060%
Number of salaries quoted 22 27 27
Average salary £38,500 £38,500 £40,000
Average salary % change year-on-year
- -3.75%
90% offered a salary of more than £32,050 £32,600 £32,500
10% offered a salary of more than £47,250 £50,000 £50,000
UK excluding London average salary £35,000 £36,000 £35,000
% change year-on-year
-2.77% +2.85%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40513 42828 47012
As % of all permanent IT jobs located in London 95.86% 95.79% 95.93%
Number of salaries quoted 35099 36048 38825
Average salary £55,000 £53,500 £52,500
Average salary % change year-on-year
+2.80% +1.90%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the London region over the 3 months to 29 April 2016.

3rd Line Technical Support Salary Histogram in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sidcup - 4 £38,500 -
City of London +38 2 £42,500 -15.00%
Greenford - 1 £53,500 -
Twickenham - 1 £30,000 -
Canary Wharf - 1 £47,500 -
Chiswick - 1 £32,000 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 29 April 2016, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 48 (81.36%) VMware
1 48 (81.36%) Windows
2 42 (71.19%) Microsoft
3 36 (61.02%) Cisco
3 36 (61.02%) VMware Infrastructure
4 35 (59.32%) Windows Server
4 35 (59.32%) MS Exchange
4 35 (59.32%) Firewall
5 31 (52.54%) SAN
6 30 (50.85%) Active Directory
6 30 (50.85%) Hyper-V
7 25 (42.37%) Windows Server 2012
8 24 (40.68%) Windows Server 2008
9 18 (30.51%) LAN
9 18 (30.51%) WAN
9 18 (30.51%) Exchange Server 2013
10 17 (28.81%) Windows 8
11 16 (27.12%) Data Centre
11 16 (27.12%) MS Office
12 15 (25.42%) Avaya
12 15 (25.42%) Fibre Channel
12 15 (25.42%) Office 365
12 15 (25.42%) iSCSI
13 14 (23.73%) Windows 2000 Server
13 14 (23.73%) Exchange Server 2000
13 14 (23.73%) Terminal Services
14 13 (22.03%) ITIL
14 13 (22.03%) Mentoring
15 12 (20.34%) HP
16 11 (18.64%) Microsoft Certification

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 29 April 2016, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (59.32%) MS Exchange
2 18 (30.51%) Exchange Server 2013
3 14 (23.73%) Exchange Server 2000
4 10 (16.95%) SharePoint
5 8 (13.56%) IIS
6 7 (11.86%) Exchange Server 2010
7 6 (10.17%) Apache
8 5 (8.47%) Exchange Server 2007
9 3 (5.08%) Exchange Server 2003
9 3 (5.08%) Skype for Business
10 2 (3.39%) SharePoint 2010
11 1 (1.69%) SharePoint 2013
Applications
1 16 (27.12%) MS Office
2 3 (5.08%) MS Excel
Business Applications
1 2 (3.39%) Remedy ITSM
2 1 (1.69%) Dynamics CRM
Cloud Services
1 15 (25.42%) Office 365
2 7 (11.86%) IaaS
3 2 (3.39%) Mimecast
Communications & Networking
1 35 (59.32%) Firewall
2 31 (52.54%) SAN
3 18 (30.51%) LAN
3 18 (30.51%) WAN
4 15 (25.42%) Fibre Channel
4 15 (25.42%) iSCSI
5 10 (16.95%) TCP/IP
6 6 (10.17%) NAS
7 5 (8.47%) DHCP
7 5 (8.47%) DNS
7 5 (8.47%) VPN
8 4 (6.78%) VoIP
9 2 (3.39%) Cisco IOS
9 2 (3.39%) Ethernet
9 2 (3.39%) Wireless
10 1 (1.69%) Cisco ASA
10 1 (1.69%) Skype
10 1 (1.69%) Unified Communications
10 1 (1.69%) VSAT
10 1 (1.69%) Wireless Security
Database & Business Intelligence
1 7 (11.86%) MySQL
2 6 (10.17%) SQL Server
3 2 (3.39%) IBM InfoSphere
3 2 (3.39%) SQL Server 2005
3 2 (3.39%) SQL Server 2012
4 1 (1.69%) SQL Server 2008
General
1 6 (10.17%) Finance
1 6 (10.17%) Retail
2 2 (3.39%) Billing
3 1 (1.69%) Back Office
3 1 (1.69%) Banking
3 1 (1.69%) Investment Banking
3 1 (1.69%) Law
Libraries, Frameworks & Software Standards
1 2 (3.39%) .NET
1 2 (3.39%) Middleware
2 1 (1.69%) 802.1X
Miscellaneous
1 16 (27.12%) Data Centre
2 6 (10.17%) Private Cloud
3 3 (5.08%) EPoS
4 2 (3.39%) Client/Server
4 2 (3.39%) HP Storage
4 2 (3.39%) VCE vBlock
5 1 (1.69%) Analytical Skills
5 1 (1.69%) Blackberry
5 1 (1.69%) Clustering
5 1 (1.69%) Driving Licence
5 1 (1.69%) Management Information System
5 1 (1.69%) PKI
5 1 (1.69%) User Experience
Operating Systems
1 48 (81.36%) Windows
2 35 (59.32%) Windows Server
3 25 (42.37%) Windows Server 2012
4 24 (40.68%) Windows Server 2008
5 17 (28.81%) Windows 8
6 14 (23.73%) Windows 2000 Server
7 8 (13.56%) Linux
8 7 (11.86%) Windows 7
9 5 (8.47%) Windows Server 2003
10 4 (6.78%) Unix
11 2 (3.39%) Windows 10
12 1 (1.69%) Mac OS X
12 1 (1.69%) Windows XP
Processes & Methodologies
1 13 (22.03%) ITIL
1 13 (22.03%) Mentoring
2 7 (11.86%) Change Control
2 7 (11.86%) Project Management
3 6 (10.17%) Risk Assessment
4 3 (5.08%) Disaster Recovery
4 3 (5.08%) Line Management
4 3 (5.08%) Root Cause Analysis
4 3 (5.08%) Server Virtualisation
5 2 (3.39%) Case Management
5 2 (3.39%) Change Management
5 2 (3.39%) Continuous Improvement
5 2 (3.39%) Data Analysis
5 2 (3.39%) Data Management
5 2 (3.39%) Data Protection
5 2 (3.39%) DevOps
5 2 (3.39%) Investment Management
5 2 (3.39%) ITSM
5 2 (3.39%) Presales
5 2 (3.39%) Service Delivery
Programming Languages
1 10 (16.95%) SQL
2 6 (10.17%) PowerShell
3 1 (1.69%) Shell Script
Qualifications
1 11 (18.64%) Microsoft Certification
2 10 (16.95%) MCSE
3 5 (8.47%) CCNA
3 5 (8.47%) Cisco Certification
4 3 (5.08%) MCSA
5 2 (3.39%) CCNP
5 2 (3.39%) ITIL Certification
5 2 (3.39%) MCITP
6 1 (1.69%) Degree
6 1 (1.69%) SC Cleared
6 1 (1.69%) Security Cleared
Quality Assurance & Compliance
1 2 (3.39%) Data Quality
1 2 (3.39%) SLA
System Software
1 36 (61.02%) VMware Infrastructure
2 30 (50.85%) Active Directory
2 30 (50.85%) Hyper-V
3 14 (23.73%) Terminal Services
4 7 (11.86%) VMware ESXi
5 6 (10.17%) BitLocker
5 6 (10.17%) Microsoft App-V
6 2 (3.39%) XenApp
7 1 (1.69%) KVM
7 1 (1.69%) vSphere
7 1 (1.69%) Xen
7 1 (1.69%) XenDesktop
7 1 (1.69%) XenServer
Systems Management
1 6 (10.17%) Backup Exec
1 6 (10.17%) Icinga
1 6 (10.17%) SCCM
2 2 (3.39%) Microsoft Data Protection Manager
3 1 (1.69%) McAfee ePO
3 1 (1.69%) NetBackup
3 1 (1.69%) SCOM
3 1 (1.69%) SCSM
3 1 (1.69%) SCVMM
3 1 (1.69%) Symantec Enterprise Vault
3 1 (1.69%) WSUS
Vendors
1 48 (81.36%) VMware
2 42 (71.19%) Microsoft
3 36 (61.02%) Cisco
4 15 (25.42%) Avaya
5 12 (20.34%) HP
6 10 (16.95%) Dell
7 9 (15.25%) Citrix
8 8 (13.56%) EMC
9 7 (11.86%) Veeam
10 6 (10.17%) Fortinet
11 2 (3.39%) Apple
11 2 (3.39%) Forcepoint
11 2 (3.39%) IBM
11 2 (3.39%) LANDesk
11 2 (3.39%) Mitel
11 2 (3.39%) Remedy
11 2 (3.39%) SolarWinds
12 1 (1.69%) 3Com
12 1 (1.69%) AppSense
12 1 (1.69%) Oracle