The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Third Line Technical Support
Rank 592 618 632
Rank change year-on-year
+26 +14
Permanent jobs requiring a 3rd Line Technical Support 31 28 28
As % of all permanent IT jobs located in London 0.077% 0.068% 0.065%
As % of the Job Titles category 0.080% 0.071% 0.068%
Number of salaries quoted 28 23 23
Average salary £38,500 £41,500 £37,500
Average salary % change year-on-year
-7.22% +10.66%
90% offered a salary of more than £35,000 £30,500 £32,500
10% offered a salary of more than £45,000 £47,500 £50,500
UK excluding London average salary £36,500 £35,000 £31,750
% change year-on-year
+4.28% +10.23%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38736 39290 41422
As % of all permanent IT jobs located in London 95.66% 95.73% 95.68%
Number of salaries quoted 33392 33308 33856
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £31,500 £32,500
10% offered a salary of more than £80,000 £77,500 £76,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the London region over the 3 months to 13 February 2016.

3rd Line Technical Support Salary Histogram in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sidcup - 11 £38,500 -
City of London +57 2 £46,250 -2.63% 1
Chiswick - 1 £30,000 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 13 February 2016, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 56 (87.50%) Windows
2 52 (81.25%) VMware
3 51 (79.69%) MS Exchange
4 50 (78.13%) Microsoft
5 46 (71.88%) Firewall
6 45 (70.31%) Cisco
7 44 (68.75%) VMware Infrastructure
8 37 (57.81%) Active Directory
9 36 (56.25%) Hyper-V
10 35 (54.69%) SAN
11 33 (51.56%) Windows Server 2008
12 32 (50.00%) Windows Server 2012
13 30 (46.88%) Windows Server
14 29 (45.31%) HP
15 28 (43.75%) LAN
15 28 (43.75%) WAN
16 27 (42.19%) Dell
17 25 (39.06%) Data Centre
18 24 (37.50%) Office 365
19 21 (32.81%) MS Office
20 20 (31.25%) Windows 8
20 20 (31.25%) Exchange Server 2013
21 18 (28.13%) Terminal Services
21 18 (28.13%) IaaS
21 18 (28.13%) VMware ESXi
22 16 (25.00%) Microsoft Certification
23 15 (23.44%) ITIL
23 15 (23.44%) Exchange Server 2010
23 15 (23.44%) Mentoring
24 14 (21.88%) MCSE

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 13 February 2016, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (79.69%) MS Exchange
2 20 (31.25%) Exchange Server 2013
3 15 (23.44%) Exchange Server 2010
4 11 (17.19%) Exchange Server 2000
5 9 (14.06%) Skype for Business
6 8 (12.50%) SharePoint
7 7 (10.94%) SharePoint 2010
8 3 (4.69%) Exchange Server 2003
8 3 (4.69%) IIS
9 2 (3.13%) Exchange Server 2007
Applications
1 21 (32.81%) MS Office
2 5 (7.81%) MS Excel
Business Applications
1 7 (10.94%) Remedy ITSM
2 1 (1.56%) Dynamics CRM
Cloud Services
1 24 (37.50%) Office 365
2 18 (28.13%) IaaS
3 1 (1.56%) Mimecast
Communications & Networking
1 46 (71.88%) Firewall
2 35 (54.69%) SAN
3 28 (43.75%) LAN
3 28 (43.75%) WAN
4 11 (17.19%) Fibre Channel
4 11 (17.19%) iSCSI
5 9 (14.06%) DHCP
5 9 (14.06%) DNS
5 9 (14.06%) VPN
6 7 (10.94%) TCP/IP
7 1 (1.56%) Cisco IOS
7 1 (1.56%) VoIP
Database & Business Intelligence
1 7 (10.94%) SQL Server
2 3 (4.69%) SQL Server 2005
3 2 (3.13%) IBM InfoSphere
3 2 (3.13%) SQL Server 2012
4 1 (1.56%) MySQL
4 1 (1.56%) SQL Server 2008
General
1 5 (7.81%) Retail
2 2 (3.13%) Finance
3 1 (1.56%) Back Office
3 1 (1.56%) Banking
3 1 (1.56%) Law
Libraries, Frameworks & Software Standards
1 7 (10.94%) .NET
2 2 (3.13%) Middleware
Miscellaneous
1 25 (39.06%) Data Centre
2 7 (10.94%) Client/Server
2 7 (10.94%) HP Storage
3 5 (7.81%) Blackberry
4 2 (3.13%) EPoS
4 2 (3.13%) EqualLogic
4 2 (3.13%) VCE vBlock
5 1 (1.56%) Analytical Skills
5 1 (1.56%) Management Information System
5 1 (1.56%) User Experience
Operating Systems
1 56 (87.50%) Windows
2 33 (51.56%) Windows Server 2008
3 32 (50.00%) Windows Server 2012
4 30 (46.88%) Windows Server
5 20 (31.25%) Windows 8
6 11 (17.19%) Windows 2000 Server
7 10 (15.63%) Windows Server 2003
8 6 (9.38%) Windows 7
9 3 (4.69%) Unix
10 1 (1.56%) Linux
10 1 (1.56%) Mac OS X
10 1 (1.56%) Windows XP
Processes & Methodologies
1 15 (23.44%) ITIL
1 15 (23.44%) Mentoring
2 8 (12.50%) Disaster Recovery
3 7 (10.94%) Data Management
3 7 (10.94%) ITSM
4 3 (4.69%) Server Building
5 2 (3.13%) Configuration Management
5 2 (3.13%) Data Protection
5 2 (3.13%) DevOps
5 2 (3.13%) Root Cause Analysis
5 2 (3.13%) Service Delivery
6 1 (1.56%) Capacity Management
6 1 (1.56%) Change Control
6 1 (1.56%) Change Management
6 1 (1.56%) CRM
6 1 (1.56%) Data Security
6 1 (1.56%) High Availability
6 1 (1.56%) Knowledge Management
6 1 (1.56%) Service Management
6 1 (1.56%) Trend Analysis
Programming Languages
1 4 (6.25%) SQL
2 1 (1.56%) Java
2 1 (1.56%) Shell Script
Qualifications
1 16 (25.00%) Microsoft Certification
2 14 (21.88%) MCSE
3 4 (6.25%) MCITP
4 3 (4.69%) MCSA
5 2 (3.13%) ITIL Certification
6 1 (1.56%) CCNA
6 1 (1.56%) Cisco Certification
6 1 (1.56%) MCP
Quality Assurance & Compliance
1 2 (3.13%) SLA
System Software
1 44 (68.75%) VMware Infrastructure
2 37 (57.81%) Active Directory
3 36 (56.25%) Hyper-V
4 18 (28.13%) Terminal Services
4 18 (28.13%) VMware ESXi
5 3 (4.69%) XenApp
6 2 (3.13%) XenDesktop
7 1 (1.56%) Microsoft App-V
7 1 (1.56%) vSphere
Systems Management
1 11 (17.19%) SCCM
2 2 (3.13%) Microsoft Data Protection Manager
2 2 (3.13%) NetBackup
2 2 (3.13%) SCOM
2 2 (3.13%) SCSM
2 2 (3.13%) SCVMM
3 1 (1.56%) McAfee ePO
3 1 (1.56%) Symantec Enterprise Vault
3 1 (1.56%) WSUS
Vendors
1 52 (81.25%) VMware
2 50 (78.13%) Microsoft
3 45 (70.31%) Cisco
4 29 (45.31%) HP
5 27 (42.19%) Dell
6 12 (18.75%) Avaya
7 7 (10.94%) EMC
7 7 (10.94%) Forcepoint
7 7 (10.94%) IBM
7 7 (10.94%) LANDesk
7 7 (10.94%) Remedy
8 6 (9.38%) SonicWALL
9 5 (7.81%) Apple
9 5 (7.81%) Citrix
10 4 (6.25%) Meraki
11 2 (3.13%) NetApp
11 2 (3.13%) SolarWinds
11 2 (3.13%) Veritas
12 1 (1.56%) Sun
12 1 (1.56%) Symantec
City, London
Sogeti
Salary: Competitive Salary + Flexible Benefits Package
Posted: 24 days ago