The first table below looks at the demand for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Third Line Technical Support
Rank 645 597 652
Rank change year-on-year
-48 +55
Permanent jobs requiring a 3rd Line Technical Support 17 14 20
As % of all permanent IT jobs located in London 0.034% 0.031% 0.036%
As % of the Job Titles category 0.037% 0.033% 0.038%
Number of salaries quoted 17 9 20
Average salary £40,000 £37,300 £37,500
Average salary % change year-on-year
+7.23% -0.53%
90% offered a salary of more than £32,500 £30,000 £32,050
10% offered a salary of more than £46,500 £59,000 £42,750
UK excluding London average salary £31,500 £31,000 £35,000
% change year-on-year
+1.61% -11.42%
Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
46521 42684 52638
As % of all permanent IT jobs located in London 93.74% 93.92% 93.86%
Number of salaries quoted 38422 36027 45659
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £31,500 £32,500 £31,500
10% offered a salary of more than £77,000 £77,500 £75,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
3rd Line Technical Support
England

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 3rd Line Technical Support across the London region over the 3 months to 18 April 2014.

3rd Line Technical Support Salary Histogram in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -18 2 £41,750 -29.23%
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 43 (100.00%) Windows
2 35 (81.40%) Microsoft
3 27 (62.79%) MS Exchange
4 25 (58.14%) Windows Server 2003
5 24 (55.81%) SQL Server
5 24 (55.81%) Windows Server 2008
6 21 (48.84%) VMware
6 21 (48.84%) MS Office
6 21 (48.84%) Microsoft Certification
7 18 (41.86%) ITIL
8 17 (39.53%) MCSE
8 17 (39.53%) VMware Infrastructure
9 13 (30.23%) SQL
9 13 (30.23%) Windows XP
10 12 (27.91%) Citrix
10 12 (27.91%) XenApp
10 12 (27.91%) Firewall
11 11 (25.58%) Windows 7
11 11 (25.58%) Degree
12 10 (23.26%) LAN
12 10 (23.26%) WAN
12 10 (23.26%) Cisco
12 10 (23.26%) Windows 8
13 9 (20.93%) MS Excel
13 9 (20.93%) Exchange Server 2010
14 8 (18.60%) MCITP
14 8 (18.60%) VMware ESX
14 8 (18.60%) MCSA
14 8 (18.60%) HP
15 7 (16.28%) Active Directory

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (62.79%) MS Exchange
2 9 (20.93%) Exchange Server 2010
3 6 (13.95%) Exchange Server 2007
3 6 (13.95%) Lync
4 5 (11.63%) Exchange Server 2003
4 5 (11.63%) IIS
5 3 (6.98%) Exchange Server 2013
6 1 (2.33%) GroupWise
6 1 (2.33%) Lotus Domino
6 1 (2.33%) Tomcat
Applications
1 21 (48.84%) MS Office
2 9 (20.93%) MS Excel
3 2 (4.65%) MS Visio
Cloud Services
1 5 (11.63%) IaaS
2 4 (9.30%) Office 365
Communications & Networking
1 12 (27.91%) Firewall
2 10 (23.26%) LAN
2 10 (23.26%) WAN
3 7 (16.28%) VoIP
3 7 (16.28%) VPN
4 6 (13.95%) DNS
4 6 (13.95%) TCP/IP
4 6 (13.95%) DHCP
5 5 (11.63%) NAS
5 5 (11.63%) SAN
5 5 (11.63%) MPLS
6 2 (4.65%) Kerberos
6 2 (4.65%) SSL
6 2 (4.65%) X.509
6 2 (4.65%) Wireless
7 1 (2.33%) BIG-IP
7 1 (2.33%) Internet
7 1 (2.33%) NetScaler
Database & Business Intelligence
1 24 (55.81%) SQL Server
2 2 (4.65%) SQL Server 2008
General
1 6 (13.95%) Front Office
2 5 (11.63%) Finance
3 4 (9.30%) Back Office
4 2 (4.65%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (4.65%) SAML
1 2 (4.65%) Software Packaging
2 1 (2.33%) SailPoint
Miscellaneous
1 5 (11.63%) Enterprise Storage
1 5 (11.63%) Blackberry
2 1 (2.33%) Fat Client
2 1 (2.33%) PKI
2 1 (2.33%) Thin Client
Operating Systems
1 43 (100.00%) Windows
2 25 (58.14%) Windows Server 2003
3 24 (55.81%) Windows Server 2008
4 13 (30.23%) Windows XP
5 11 (25.58%) Windows 7
6 10 (23.26%) Windows 8
7 7 (16.28%) Linux
8 5 (11.63%) Windows Server 2012
9 1 (2.33%) CentOS
9 1 (2.33%) UNIX
Processes & Methodologies
1 18 (41.86%) ITIL
2 6 (13.95%) Service Delivery
2 6 (13.95%) ETRM
2 6 (13.95%) Performance Monitoring
3 3 (6.98%) Migration
3 3 (6.98%) Project Management
4 2 (4.65%) Security Management
4 2 (4.65%) Network Management
4 2 (4.65%) Incident Management
5 1 (2.33%) SIEM
5 1 (2.33%) Root Cause Analysis
5 1 (2.33%) Identity Management
5 1 (2.33%) Service Management
5 1 (2.33%) Asset Management
5 1 (2.33%) Configuration Management
Programming Languages
1 13 (30.23%) SQL
2 7 (16.28%) VBScript
3 6 (13.95%) Python
4 2 (4.65%) C
5 1 (2.33%) PowerShell
5 1 (2.33%) Java
Qualifications
1 21 (48.84%) Microsoft Certification
2 17 (39.53%) MCSE
3 11 (25.58%) Degree
4 8 (18.60%) MCITP
4 8 (18.60%) MCSA
5 6 (13.95%) ITIL Certification
6 3 (6.98%) Cisco Certification
7 2 (4.65%) MCP
Quality Assurance & Compliance
1 1 (2.33%) SLA
System Software
1 17 (39.53%) VMware Infrastructure
2 12 (27.91%) XenApp
3 8 (18.60%) VMware ESX
4 7 (16.28%) Active Directory
5 6 (13.95%) Terminal Services
6 4 (9.30%) vSphere
7 3 (6.98%) Hyper-V
8 2 (4.65%) XenDesktop
8 2 (4.65%) Microsoft Virtual Server
Systems Management
1 6 (13.95%) NetBackup
2 4 (9.30%) SCCM
3 2 (4.65%) SCOM
3 2 (4.65%) WSUS
4 1 (2.33%) Symantec Endpoint Protection
4 1 (2.33%) Forefront Identity Manager
4 1 (2.33%) DatAdvantage
Vendors
1 35 (81.40%) Microsoft
2 21 (48.84%) VMware
3 12 (27.91%) Citrix
4 10 (23.26%) Cisco
5 8 (18.60%) HP
6 6 (13.95%) Veritas
6 6 (13.95%) Reuters
6 6 (13.95%) Bloomberg
6 6 (13.95%) Toshiba
7 5 (11.63%) AppSense
7 5 (11.63%) EMC
8 3 (6.98%) Dell
9 2 (4.65%) Apple
9 2 (4.65%) SonicWALL
10 1 (2.33%) Qualys
10 1 (2.33%) F5
10 1 (2.33%) ArcSight
10 1 (2.33%) Symantec
10 1 (2.33%) Lotus
10 1 (2.33%) Novell