The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 626 637 617
Rank change year-on-year
+11 -20
Permanent jobs requiring a 3rd Line Technical Support 10 16 13
As % of all permanent IT jobs located in London 0.022% 0.033% 0.029%
As % of the Job Titles category 0.024% 0.035% 0.031%
Number of salaries quoted 10 16 8
Average salary £37,500 £40,000 £37,400
Average salary % change year-on-year
-6.25% +6.95%
90% offered a salary of more than £37,400 £32,500 £30,000
10% offered a salary of more than £38,650 £42,500 £59,000
UK excluding London average salary £36,000 £35,000 £31,000
% change year-on-year
+2.85% +12.90%
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41807 46178 42162
As % of all permanent IT jobs located in London 93.54% 93.82% 93.84%
Number of salaries quoted 35269 38303 35650
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,500 £31,750 £32,500
10% offered a salary of more than £80,000 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 2 £37,500 -10.17%
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 5 May 2015, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 21 (100.00%) Windows
2 19 (90.48%) Microsoft
3 17 (80.95%) Cisco
3 17 (80.95%) MS Exchange
4 14 (66.67%) MCSE
4 14 (66.67%) Microsoft Certification
5 13 (61.90%) Firewall
6 11 (52.38%) Windows Server 2012
6 11 (52.38%) Exchange Server 2013
7 10 (47.62%) Office 365
7 10 (47.62%) Windows 8
7 10 (47.62%) VMware
8 9 (42.86%) Hyper-V
9 8 (38.10%) Windows Server 2008
9 8 (38.10%) SonicWALL
9 8 (38.10%) Meraki
9 8 (38.10%) Mentoring
9 8 (38.10%) Apple
9 8 (38.10%) Blackberry
10 7 (33.33%) Active Directory
10 7 (33.33%) Exchange Server 2010
11 6 (28.57%) VMware Infrastructure
11 6 (28.57%) Cisco Certification
11 6 (28.57%) Citrix
12 5 (23.81%) MS Excel
13 4 (19.05%) Degree
13 4 (19.05%) Finance
13 4 (19.05%) OpenText
13 4 (19.05%) MCSA
13 4 (19.05%) ITIL

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 5 May 2015, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (80.95%) MS Exchange
2 11 (52.38%) Exchange Server 2013
3 7 (33.33%) Exchange Server 2010
4 2 (9.52%) Exchange Server 2007
5 1 (4.76%) Lync
5 1 (4.76%) IIS
5 1 (4.76%) SharePoint
5 1 (4.76%) Exchange Server 2003
Applications
1 5 (23.81%) MS Excel
2 2 (9.52%) MS Office
Cloud Services
1 10 (47.62%) Office 365
Communications & Networking
1 13 (61.90%) Firewall
2 4 (19.05%) DHCP
2 4 (19.05%) DNS
3 3 (14.29%) TCP/IP
3 3 (14.29%) VPN
4 2 (9.52%) Wireless
5 1 (4.76%) SAN
5 1 (4.76%) LAN
5 1 (4.76%) VoIP
5 1 (4.76%) WAN
5 1 (4.76%) VLAN
5 1 (4.76%) NetScreen
Database & Business Intelligence
1 1 (4.76%) SQL Server
General
1 4 (19.05%) Finance
2 1 (4.76%) Legal
2 1 (4.76%) Banking
Miscellaneous
1 8 (38.10%) Blackberry
2 1 (4.76%) Fat Client
2 1 (4.76%) Thin Client
Operating Systems
1 21 (100.00%) Windows
2 11 (52.38%) Windows Server 2012
3 10 (47.62%) Windows 8
4 8 (38.10%) Windows Server 2008
5 3 (14.29%) Windows XP
5 3 (14.29%) Windows Server 2003
6 2 (9.52%) Windows 7
7 1 (4.76%) Windows Vista
7 1 (4.76%) Linux
Processes & Methodologies
1 8 (38.10%) Mentoring
2 4 (19.05%) ITIL
3 1 (4.76%) Time Management
3 1 (4.76%) Data Protection
3 1 (4.76%) Incident Management
3 1 (4.76%) Service Delivery
3 1 (4.76%) CAD
Programming Languages
1 3 (14.29%) SQL
Qualifications
1 14 (66.67%) MCSE
1 14 (66.67%) Microsoft Certification
2 6 (28.57%) Cisco Certification
3 4 (19.05%) Degree
3 4 (19.05%) MCSA
3 4 (19.05%) Citrix Certification
4 2 (9.52%) MCP
5 1 (4.76%) VCAP
5 1 (4.76%) CCNP
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 9 (42.86%) Hyper-V
2 7 (33.33%) Active Directory
3 6 (28.57%) VMware Infrastructure
4 1 (4.76%) BitLocker
4 1 (4.76%) ISA Server
4 1 (4.76%) Terminal Services
Systems Management
1 2 (9.52%) SCCM
2 1 (4.76%) SCSM
2 1 (4.76%) SCOM
2 1 (4.76%) SCVMM
2 1 (4.76%) Backup Exec
Vendors
1 19 (90.48%) Microsoft
2 17 (80.95%) Cisco
3 10 (47.62%) VMware
4 8 (38.10%) SonicWALL
4 8 (38.10%) Meraki
4 8 (38.10%) Apple
5 6 (28.57%) Citrix
6 4 (19.05%) OpenText
7 2 (9.52%) CheckPoint
7 2 (9.52%) HP
7 2 (9.52%) Juniper
8 1 (4.76%) Bomgar
8 1 (4.76%) GFI Software
8 1 (4.76%) WatchGuard
8 1 (4.76%) SolarWinds
8 1 (4.76%) NetApp
8 1 (4.76%) Dell
8 1 (4.76%) Symantec
8 1 (4.76%) McAfee
8 1 (4.76%) Sophos