The table below looks at the statistics for the 3rd Line Technical Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Technical Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Third Line Technical Support
Rank 597 630 592
Rank change year-on-year
+33 -38
Permanent jobs requiring a 3rd Line Technical Support 10 17 15
As % of all permanent IT jobs located in London 0.023% 0.037% 0.034%
As % of the Job Titles category 0.025% 0.040% 0.036%
Number of salaries quoted 10 17 9
Average salary £37,500 £40,000 £37,300
Average salary % change year-on-year
-6.25% +7.23%
90% offered a salary of more than £36,450 £32,500 £32,000
10% offered a salary of more than £38,650 £46,500 £42,600
UK excluding London average salary £35,000 £32,500 £32,500
% change year-on-year
+7.69% -
3rd Line Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
40103 42659 41747
As % of all permanent IT jobs located in London 93.72% 93.90% 94.08%
Number of salaries quoted 33809 35111 35345
Average salary £55,000 £52,500 £50,000
Average salary % change year-on-year
+4.76% +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Technical Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Technical Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Technical Support Jobs Demand Trend in London

3rd Line Technical Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support across the London region.

3rd Line Technical Support Salary Trend in London

3rd Line Technical Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Technical Support within the London region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 2 £37,500 - 1
Wimbledon - 1 £38,000 -
Twickenham - 1 £36,000 -
3rd Line Technical Support
England

3rd Line Technical Support
Top 30 Related IT Skills in London

For the 6 months to 27 March 2015, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title.

1 37 (100.00%) Windows
2 33 (89.19%) Microsoft
3 24 (64.86%) Cisco
4 23 (62.16%) MS Exchange
4 23 (62.16%) Windows Server 2008
5 22 (59.46%) Microsoft Certification
6 21 (56.76%) MCSE
7 18 (48.65%) VMware
8 16 (43.24%) Active Directory
9 15 (40.54%) Cisco Certification
9 15 (40.54%) Windows 8
10 14 (37.84%) Windows Server 2012
11 13 (35.14%) Firewall
11 13 (35.14%) Finance
12 10 (27.03%) Citrix
12 10 (27.03%) Exchange Server 2013
13 9 (24.32%) Office 365
13 9 (24.32%) SQL
13 9 (24.32%) ITIL
14 8 (21.62%) MCSA
14 8 (21.62%) Citrix Certification
14 8 (21.62%) OpenText
14 8 (21.62%) Degree
15 7 (18.92%) Hyper-V
15 7 (18.92%) Exchange Server 2010
15 7 (18.92%) VMware Infrastructure
15 7 (18.92%) MS Excel
15 7 (18.92%) Windows XP
16 6 (16.22%) CCNP
16 6 (16.22%) DNS

3rd Line Technical Support
Top Related IT Skills in London by Category

For the 6 months to 27 March 2015, IT jobs across the London region that cited 3rd Line Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (62.16%) MS Exchange
2 10 (27.03%) Exchange Server 2013
3 7 (18.92%) Exchange Server 2010
4 3 (8.11%) Exchange Server 2007
4 3 (8.11%) SharePoint
5 2 (5.41%) Lync
6 1 (2.70%) IIS
6 1 (2.70%) Exchange Server 2003
Applications
1 7 (18.92%) MS Excel
2 3 (8.11%) MS Office
3 1 (2.70%) Photoshop
3 1 (2.70%) AutoCAD
Cloud Services
1 9 (24.32%) Office 365
Communications & Networking
1 13 (35.14%) Firewall
2 6 (16.22%) DNS
3 5 (13.51%) DHCP
3 5 (13.51%) TCP/IP
4 4 (10.81%) VPN
5 3 (8.11%) Wireless
6 2 (5.41%) SAN
7 1 (2.70%) NetScreen
7 1 (2.70%) LAN
7 1 (2.70%) VoIP
7 1 (2.70%) WAN
7 1 (2.70%) SMTP
7 1 (2.70%) VLAN
Database & Business Intelligence
1 3 (8.11%) SQL Server
General
1 13 (35.14%) Finance
2 1 (2.70%) Legal
2 1 (2.70%) Banking
Libraries, Frameworks & Software Standards
1 1 (2.70%) HTML
Miscellaneous
1 6 (16.22%) Blackberry
2 1 (2.70%) Fat Client
2 1 (2.70%) EqualLogic
2 1 (2.70%) EPoS
2 1 (2.70%) Thin Client
Operating Systems
1 37 (100.00%) Windows
2 23 (62.16%) Windows Server 2008
3 15 (40.54%) Windows 8
4 14 (37.84%) Windows Server 2012
5 7 (18.92%) Windows XP
6 6 (16.22%) Windows Server 2003
7 5 (13.51%) Windows 7
8 3 (8.11%) Linux
9 1 (2.70%) UNIX
9 1 (2.70%) AIX
9 1 (2.70%) Windows Vista
Processes & Methodologies
1 9 (24.32%) ITIL
2 6 (16.22%) Mentoring
3 5 (13.51%) Problem Management
4 3 (8.11%) Incident Management
5 2 (5.41%) Time Management
6 1 (2.70%) Data Protection
6 1 (2.70%) CAD
6 1 (2.70%) Service Delivery
6 1 (2.70%) Migration
Programming Languages
1 9 (24.32%) SQL
Qualifications
1 22 (59.46%) Microsoft Certification
2 21 (56.76%) MCSE
3 15 (40.54%) Cisco Certification
4 8 (21.62%) Degree
4 8 (21.62%) MCSA
4 8 (21.62%) Citrix Certification
5 6 (16.22%) CCNP
6 4 (10.81%) CCNA
6 4 (10.81%) MCP
6 4 (10.81%) MCTS
7 2 (5.41%) VCAP
Quality Assurance & Compliance
1 1 (2.70%) SLA
System Software
1 16 (43.24%) Active Directory
2 7 (18.92%) VMware Infrastructure
2 7 (18.92%) Hyper-V
3 1 (2.70%) vSphere
3 1 (2.70%) vCloud
3 1 (2.70%) Terminal Services
3 1 (2.70%) ISA Server
Systems Management
1 6 (16.22%) SCCM
2 2 (5.41%) SCOM
3 1 (2.70%) SCVMM
3 1 (2.70%) SCSM
3 1 (2.70%) NetBackup
3 1 (2.70%) Backup Exec
Vendors
1 33 (89.19%) Microsoft
2 24 (64.86%) Cisco
3 18 (48.65%) VMware
4 10 (27.03%) Citrix
5 8 (21.62%) OpenText
6 6 (16.22%) SonicWALL
6 6 (16.22%) Apple
6 6 (16.22%) Meraki
7 5 (13.51%) Symantec
8 3 (8.11%) HP
9 2 (5.41%) Dell
9 2 (5.41%) Juniper
9 2 (5.41%) NetApp
9 2 (5.41%) CheckPoint
9 2 (5.41%) SolarWinds
10 1 (2.70%) Bomgar
10 1 (2.70%) GFI Software
10 1 (2.70%) Altiris
10 1 (2.70%) WatchGuard
10 1 (2.70%) McAfee
City of London
Capita - ITIN
Salary: £35000.00 - £38000.00 per annum
Posted: 25 days ago