The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 169 178 175
Rank change year-on-year
+9 -3
Permanent jobs requiring a 2nd Line Support Analyst 11 3 12
As % of all permanent IT jobs located in Manchester 0.27% 0.079% 0.32%
As % of the Job Titles category 0.28% 0.084% 0.33%
Number of salaries quoted 11 2 12
Average salary £20,000 £19,500 £21,000
Average salary % change year-on-year
+2.56% -7.14%
UK excluding London average salary £24,000 £24,000 £23,510
% change year-on-year
- +2.08%
2nd Line Support Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3871 3567 3670
As % of all permanent IT jobs located in Manchester 95.30% 94.12% 97.14%
Number of salaries quoted 3233 3108 3224
Average salary £37,500 £35,500 £35,000
Average salary % change year-on-year
+5.63% +1.42%
90% offered a salary of more than £22,500 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Manchester

2nd Line Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Manchester region.

2nd Line Support Analyst Salary Trend in Manchester

2nd Line Support Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 18 (81.82%) Windows
2 15 (68.18%) TCP/IP
3 13 (59.09%) IIS
3 13 (59.09%) Firewall
4 12 (54.55%) Internet
4 12 (54.55%) DNS
5 8 (36.36%) Microsoft
5 8 (36.36%) Active Directory
6 7 (31.82%) MS Excel
7 6 (27.27%) ITIL
8 5 (22.73%) LAN
8 5 (22.73%) WAN
9 4 (18.18%) Windows XP
9 4 (18.18%) MS Exchange
9 4 (18.18%) MS Office
9 4 (18.18%) Windows Server 2003
9 4 (18.18%) Windows Server 2008
10 3 (13.64%) Windows 7
10 3 (13.64%) McAfee
10 3 (13.64%) Dell
10 3 (13.64%) Wi-Fi
10 3 (13.64%) Finance
10 3 (13.64%) MCP
11 2 (9.09%) SLA
11 2 (9.09%) SQL
11 2 (9.09%) VMware
11 2 (9.09%) VMware Infrastructure
11 2 (9.09%) Incident Management
12 1 (4.55%) Statistics
12 1 (4.55%) Degree

2nd Line Support Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (59.09%) IIS
2 4 (18.18%) MS Exchange
3 1 (4.55%) Exchange Server 2007
Applications
1 7 (31.82%) MS Excel
2 4 (18.18%) MS Office
Communications & Networking
1 15 (68.18%) TCP/IP
2 13 (59.09%) Firewall
3 12 (54.55%) DNS
3 12 (54.55%) Internet
4 5 (22.73%) LAN
4 5 (22.73%) WAN
5 3 (13.64%) Wi-Fi
6 1 (4.55%) Intrusion Detection
Database & Business Intelligence
1 1 (4.55%) SQL Server
General
1 3 (13.64%) Finance
2 1 (4.55%) Retail
Miscellaneous
1 1 (4.55%) Statistics
1 1 (4.55%) Computer Science
1 1 (4.55%) Analytical Skills
Operating Systems
1 18 (81.82%) Windows
2 4 (18.18%) Windows XP
2 4 (18.18%) Windows Server 2003
2 4 (18.18%) Windows Server 2008
3 3 (13.64%) Windows 7
4 1 (4.55%) Windows 8
4 1 (4.55%) Windows Server 2012
Processes & Methodologies
1 6 (27.27%) ITIL
2 2 (9.09%) Incident Management
3 1 (4.55%) Problem Management
Programming Languages
1 2 (9.09%) SQL
Qualifications
1 3 (13.64%) MCP
2 1 (4.55%) CCNA
2 1 (4.55%) CCA
2 1 (4.55%) Citrix Certification
2 1 (4.55%) Cisco Certification
2 1 (4.55%) VMware Certified Professional (VCP)
2 1 (4.55%) Degree
Quality Assurance & Compliance
1 2 (9.09%) SLA
System Software
1 8 (36.36%) Active Directory
2 2 (9.09%) VMware Infrastructure
3 1 (4.55%) VMware ESX
Vendors
1 8 (36.36%) Microsoft
2 3 (13.64%) Dell
2 3 (13.64%) McAfee
3 2 (9.09%) VMware
4 1 (4.55%) Citrix
4 1 (4.55%) Sun