The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 175 172 176
Rank change year-on-year
-3 +4
Permanent jobs requiring a 2nd Line Support Analyst 13 7 11
As % of all permanent IT jobs located in Manchester 0.32% 0.18% 0.29%
As % of the Job Titles category 0.33% 0.19% 0.30%
Number of salaries quoted 13 5 11
Average salary £19,500 £25,000 £23,000
Average salary % change year-on-year
-22.00% +8.69%
90% offered a salary of more than £17,900 £18,100 £21,000
10% offered a salary of more than £22,800 £25,000 £26,500
UK excluding London average salary £24,000 £23,500 £24,500
% change year-on-year
+2.12% -4.08%
2nd Line Support Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3909 3648 3638
As % of all permanent IT jobs located in Manchester 94.95% 94.56% 96.83%
Number of salaries quoted 3231 3188 3199
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £55,000 £52,500 £51,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Manchester

2nd Line Support Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Manchester region.

2nd Line Support Analyst Salary Trend in Manchester

2nd Line Support Analyst
Top 30 Related IT Skills in Manchester

For the 6 months to 29 August 2014, IT jobs across the Manchester region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 18 (81.82%) Windows
2 15 (68.18%) TCP/IP
3 12 (54.55%) Internet
3 12 (54.55%) DNS
3 12 (54.55%) IIS
3 12 (54.55%) Firewall
4 7 (31.82%) Active Directory
4 7 (31.82%) Microsoft
5 6 (27.27%) MS Excel
6 5 (22.73%) LAN
6 5 (22.73%) WAN
6 5 (22.73%) MS Office
6 5 (22.73%) ITIL
7 3 (13.64%) Windows Server 2008
7 3 (13.64%) Windows 7
7 3 (13.64%) McAfee
7 3 (13.64%) MCP
7 3 (13.64%) SLA
7 3 (13.64%) Windows XP
7 3 (13.64%) MS Exchange
7 3 (13.64%) Windows Server 2003
7 3 (13.64%) Dell
7 3 (13.64%) Wi-Fi
7 3 (13.64%) Finance
8 2 (9.09%) SQL
8 2 (9.09%) Incident Management
9 1 (4.55%) .NET Framework
9 1 (4.55%) Degree
9 1 (4.55%) Computer Science
9 1 (4.55%) Problem Management

2nd Line Support Analyst
Top Related IT Skills in Manchester by Category

For the 6 months to 29 August 2014, IT jobs across the Manchester region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (54.55%) IIS
2 3 (13.64%) MS Exchange
Applications
1 6 (27.27%) MS Excel
2 5 (22.73%) MS Office
Business Applications
1 1 (4.55%) Dynamics CRM
Communications & Networking
1 15 (68.18%) TCP/IP
2 12 (54.55%) DNS
2 12 (54.55%) Internet
2 12 (54.55%) Firewall
3 5 (22.73%) LAN
3 5 (22.73%) WAN
4 3 (13.64%) Wi-Fi
Database & Business Intelligence
1 1 (4.55%) SQL Server
1 1 (4.55%) Crystal Reports
General
1 3 (13.64%) Finance
2 1 (4.55%) Publishing
2 1 (4.55%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.55%) .NET
1 1 (4.55%) .NET Framework
Miscellaneous
1 1 (4.55%) Computer Science
Operating Systems
1 18 (81.82%) Windows
2 3 (13.64%) Windows XP
2 3 (13.64%) Windows Server 2003
2 3 (13.64%) Windows Server 2008
2 3 (13.64%) Windows 7
Processes & Methodologies
1 5 (22.73%) ITIL
2 2 (9.09%) Incident Management
3 1 (4.55%) Problem Management
3 1 (4.55%) CRM
Programming Languages
1 2 (9.09%) SQL
2 1 (4.55%) VB
2 1 (4.55%) C#
Qualifications
1 3 (13.64%) MCP
2 1 (4.55%) CCNA
2 1 (4.55%) CCA
2 1 (4.55%) Citrix Certification
2 1 (4.55%) Cisco Certification
2 1 (4.55%) VMware Certified Professional (VCP)
2 1 (4.55%) Degree
Quality Assurance & Compliance
1 3 (13.64%) SLA
System Software
1 7 (31.82%) Active Directory
2 1 (4.55%) VMware Infrastructure
Vendors
1 7 (31.82%) Microsoft
2 3 (13.64%) Dell
2 3 (13.64%) McAfee
3 1 (4.55%) VMware
3 1 (4.55%) Citrix
3 1 (4.55%) Salesforce.com
3 1 (4.55%) Sun
Manchester, Lancashire
Circle Recruitment
Salary: £15000 - £20000 per annum + Benefits
Posted: 6 days ago