The table below looks at the statistics for ITSM skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 183 171 176
Rank change year-on-year
-12 +5
Permanent jobs citing ITSM 6 7 7
As % of all permanent IT jobs located in Manchester 0.15% 0.19% 0.19%
As % of the Processes & Methodologies category 0.17% 0.24% 0.23%
Number of salaries quoted 5 5 2
Average salary £53,500 £30,000 £58,750
Average salary % change year-on-year
+78.33% -48.93%
90% offered a salary of more than £37,900 £27,000 £53,750
10% offered a salary of more than £73,600 £40,000 £63,750
UK excluding London average salary £39,500 £42,500 £40,000
% change year-on-year
-7.05% +6.25%
ITSM
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3430 2939 3072
As % of all permanent IT jobs located in Manchester 84.80% 78.46% 81.33%
Number of salaries quoted 2805 2517 2681
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £58,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Manchester

ITSM
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Manchester region.

ITSM Salary Trend in Manchester

ITSM
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing ITSM across the Manchester region over the 3 months to 18 September 2014.

ITSM Salary Histogram in Manchester

ITSM
Top 30 Related IT Skills in Manchester

For the 6 months to 18 September 2014, IT jobs across the Manchester region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 13 (86.67%) Service Management
2 11 (73.33%) ITIL
3 4 (26.67%) SLA
3 4 (26.67%) ITIL Certification
4 3 (20.00%) Microsoft
4 3 (20.00%) Linux
4 3 (20.00%) SharePoint
4 3 (20.00%) GIS
4 3 (20.00%) Finance
5 2 (13.33%) Network Design
5 2 (13.33%) Telecoms
5 2 (13.33%) Service Delivery
5 2 (13.33%) Change Management
5 2 (13.33%) E-Commerce
5 2 (13.33%) TCP/IP
5 2 (13.33%) PRINCE2
5 2 (13.33%) SQL
5 2 (13.33%) Solaris
5 2 (13.33%) Microsoft Certification
5 2 (13.33%) Problem Management
5 2 (13.33%) Lync
5 2 (13.33%) Business Development
5 2 (13.33%) ITIL Foundation Certificate
6 1 (6.67%) CMDB
6 1 (6.67%) SharePoint 2013
6 1 (6.67%) Exchange Server 2013
6 1 (6.67%) ServiceNow
6 1 (6.67%) Relational Database
6 1 (6.67%) Exchange Server 2010
6 1 (6.67%) ITIL V3

ITSM
Top Related IT Skills in Manchester by Category

For the 6 months to 18 September 2014, IT jobs across the Manchester region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (20.00%) SharePoint
2 2 (13.33%) Lync
3 1 (6.67%) SharePoint 2013
3 1 (6.67%) Exchange Server 2013
3 1 (6.67%) Exchange Server 2010
3 1 (6.67%) Exchange Server 2007
3 1 (6.67%) SharePoint 2010
3 1 (6.67%) Blackberry Enterprise Server
3 1 (6.67%) MS Exchange
3 1 (6.67%) SharePoint Server
Applications
1 1 (6.67%) MS Excel
Business Applications
1 1 (6.67%) Dynamics CRM
Communications & Networking
1 2 (13.33%) TCP/IP
2 1 (6.67%) Wireless Security
2 1 (6.67%) Internet
2 1 (6.67%) DNS
2 1 (6.67%) Wireless
Database & Business Intelligence
1 1 (6.67%) Relational Database
1 1 (6.67%) MySQL
General
1 3 (20.00%) Finance
2 2 (13.33%) Telecoms
Job Titles
1 6 (40.00%) Analyst
2 3 (20.00%) Service Manager
3 2 (13.33%) Services Delivery Analyst
3 2 (13.33%) Change Analyst
3 2 (13.33%) Infrastructure Manager
3 2 (13.33%) Service Analyst
3 2 (13.33%) Infrastructure Services Manager
4 1 (6.67%) Change and Release Analyst
4 1 (6.67%) Development Analyst
4 1 (6.67%) Development Support Analyst
4 1 (6.67%) 3rd Line Support Engineer
4 1 (6.67%) Web Support Analyst
4 1 (6.67%) Architect
4 1 (6.67%) Business Analyst
4 1 (6.67%) Solutions Architect
4 1 (6.67%) Support Analyst
4 1 (6.67%) Technical Support
4 1 (6.67%) Support Engineer
4 1 (6.67%) 3rd Line Support
4 1 (6.67%) Release Analyst
Miscellaneous
1 3 (20.00%) GIS
2 1 (6.67%) CMDB
2 1 (6.67%) Open Source
2 1 (6.67%) Blackberry
2 1 (6.67%) Management Information System
Operating Systems
1 3 (20.00%) Linux
2 2 (13.33%) Solaris
3 1 (6.67%) Windows Server 2008
3 1 (6.67%) UNIX
3 1 (6.67%) Windows
Processes & Methodologies
1 13 (86.67%) Service Management
2 11 (73.33%) ITIL
3 2 (13.33%) Network Design
3 2 (13.33%) Service Delivery
3 2 (13.33%) Change Management
3 2 (13.33%) E-Commerce
3 2 (13.33%) PRINCE2
3 2 (13.33%) Problem Management
3 2 (13.33%) Business Development
4 1 (6.67%) ITIL V3
4 1 (6.67%) Time Management
4 1 (6.67%) Capacity Planning
4 1 (6.67%) PRINCE
4 1 (6.67%) Configuration Management
4 1 (6.67%) Project Management
4 1 (6.67%) CRM
4 1 (6.67%) Process Management
4 1 (6.67%) Systems Analysis
4 1 (6.67%) Business Analysis
4 1 (6.67%) Web Development
Programming Languages
1 2 (13.33%) SQL
2 1 (6.67%) Perl
2 1 (6.67%) PHP
Qualifications
1 4 (26.67%) ITIL Certification
2 2 (13.33%) Microsoft Certification
2 2 (13.33%) ITIL Foundation Certificate
3 1 (6.67%) CCIE
3 1 (6.67%) CCNP
3 1 (6.67%) Cisco Certification
3 1 (6.67%) HNC
3 1 (6.67%) MCSE
3 1 (6.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (26.67%) SLA
System Software
1 1 (6.67%) VMware Infrastructure
1 1 (6.67%) Active Directory
1 1 (6.67%) VMware Workstation
Systems Management
1 1 (6.67%) Cisco UCCX
Vendors
1 3 (20.00%) Microsoft
2 1 (6.67%) ServiceNow
2 1 (6.67%) Cisco
2 1 (6.67%) NetApp
2 1 (6.67%) VMware