The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 77 65 71
Rank change year-on-year
-12 +6
Permanent jobs citing Customer Engagement 4 1 2
As % of all permanent IT jobs located in the North East 0.53% 0.16% 0.31%
As % of the Processes & Methodologies category 0.64% 0.20% 0.40%
Number of salaries quoted 4 1 2
Average salary £60,000 £70,000 £32,500
Average salary % change year-on-year
-14.28% +115.38%
UK excluding London average salary £50,000 £50,000 £45,000
% change year-on-year
- +11.11%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
623 497 499
As % of all permanent IT jobs located in the North East 81.97% 80.42% 76.65%
Number of salaries quoted 516 414 419
Average salary £38,750 £40,000 £37,500
Average salary % change year-on-year
-3.12% +6.66%
90% offered a salary of more than £27,158 £26,500 £25,000
10% offered a salary of more than £55,000 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Customer Engagement
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the North East

Customer Engagement
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the North East region.

Customer Engagement Salary Trend in the North East

Customer Engagement
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Customer Engagement across the North East region over the 3 months to 24 December 2014.

Customer Engagement Salary Histogram in the North East

Customer Engagement
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the North East region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -13 4 £60,000 -14.28%
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the North East

For the 6 months to 24 December 2014, IT jobs across the North East region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 3 (30.00%) SAP
1 3 (30.00%) PRINCE2
1 3 (30.00%) MS Excel
1 3 (30.00%) CRM
1 3 (30.00%) SharePoint
1 3 (30.00%) ERP
1 3 (30.00%) Microsoft
1 3 (30.00%) EMC
1 3 (30.00%) Microsoft Certification
1 3 (30.00%) SAN
1 3 (30.00%) PRINCE
1 3 (30.00%) ACCA
1 3 (30.00%) Project Management
1 3 (30.00%) Service Management
1 3 (30.00%) CIPFA
1 3 (30.00%) CIMA
1 3 (30.00%) GAP Analysis
1 3 (30.00%) Finance
1 3 (30.00%) Manufacturing
1 3 (30.00%) VMware
1 3 (30.00%) Retail
1 3 (30.00%) Dynamics CRM
1 3 (30.00%) Dynamics AX
1 3 (30.00%) ICAEW
1 3 (30.00%) Test Management
1 3 (30.00%) VMware Infrastructure
1 3 (30.00%) Capacity Management
1 3 (30.00%) Office 365
1 3 (30.00%) Line Management
1 3 (30.00%) People Management

Customer Engagement
Top Related IT Skills in the North East by Category

For the 6 months to 24 December 2014, IT jobs across the North East region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) SharePoint
Applications
1 3 (30.00%) MS Excel
Business Applications
1 3 (30.00%) Dynamics CRM
1 3 (30.00%) Dynamics AX
Cloud Services
1 3 (30.00%) Office 365
Communications & Networking
1 3 (30.00%) SAN
Database & Business Intelligence
1 1 (10.00%) Relational Database
Development Applications
1 1 (10.00%) Visual Studio
General
1 3 (30.00%) Finance
1 3 (30.00%) Manufacturing
1 3 (30.00%) Retail
Job Titles
1 3 (30.00%) Consultant
1 3 (30.00%) Resource Manager
1 3 (30.00%) Microsoft Consultant
1 3 (30.00%) SAP Manager
1 3 (30.00%) Dynamics AX Consultant
2 2 (20.00%) Team Leader
3 1 (10.00%) Architect
3 1 (10.00%) Analyst
3 1 (10.00%) Test Analyst
3 1 (10.00%) Storage Architect
Miscellaneous
1 1 (10.00%) Computer Science
Processes & Methodologies
1 3 (30.00%) PRINCE2
1 3 (30.00%) CRM
1 3 (30.00%) ERP
1 3 (30.00%) PRINCE
1 3 (30.00%) Project Management
1 3 (30.00%) Service Management
1 3 (30.00%) GAP Analysis
1 3 (30.00%) Test Management
1 3 (30.00%) Capacity Management
1 3 (30.00%) Line Management
1 3 (30.00%) People Management
2 1 (10.00%) Test Scripting
2 1 (10.00%) System Testing
Qualifications
1 3 (30.00%) Microsoft Certification
1 3 (30.00%) ACCA
1 3 (30.00%) CIPFA
1 3 (30.00%) CIMA
1 3 (30.00%) ICAEW
2 1 (10.00%) Degree
System Software
1 3 (30.00%) VMware Infrastructure
Vendors
1 3 (30.00%) SAP
1 3 (30.00%) Microsoft
1 3 (30.00%) EMC
1 3 (30.00%) VMware