The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 566 616 719
Rank change year-on-year
+50 +103
Permanent jobs citing Customer Engagement 357 245 178
As % of all permanent IT jobs located in England 0.32% 0.24% 0.15%
As % of the Processes & Methodologies category 0.39% 0.30% 0.20%
Number of salaries quoted 251 201 126
Average salary £55,000 £55,000 £60,000
Average salary % change year-on-year
- -8.33%
90% offered a salary of more than £30,000 £31,500 £32,000
10% offered a salary of more than £72,000 £85,000 £80,000
UK excluding London average salary £47,500 £52,500 £55,000
% change year-on-year
-9.52% -4.54%
Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
90910 82248 90837
As % of all permanent IT jobs located in England 80.44% 79.03% 76.75%
Number of salaries quoted 73759 68320 77731
Average salary £47,500 £46,000 £47,500
Average salary % change year-on-year
+3.26% -3.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Customer Engagement
UK

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the England region.

Customer Engagement Salary Trend in England

Customer Engagement
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the England region over the 3 months to 18 April 2014.

Customer Engagement Salary Histogram in England

Customer Engagement
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -8 143 £55,000 -8.33% 11
South East +97 140 £50,000 +5.26% 4
East of England -10 24 £25,000 -64.28% 4
West Midlands +5 23 £55,000 -15.38% 2
North West -18 6 £40,000 -20.00% 2
South West -22 6 £30,000 -41.63% 2
East Midlands -24 6 £29,500 +6.28% 2
Yorkshire -40 6 £47,500 -13.63%
Midlands -9 1 £45,000 -47.05%
North East -9 1 £37,500 -42.30%
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 162 (29.45%) Marketing
2 116 (21.09%) Finance
3 115 (20.91%) HTML
4 108 (19.64%) JavaScript
5 101 (18.36%) Microsoft
6 92 (16.73%) Degree
7 91 (16.55%) Web Services
8 88 (16.00%) CSS
9 82 (14.91%) E-Commerce
10 81 (14.73%) Project Management
11 77 (14.00%) Analytics
12 74 (13.45%) .NET
13 69 (12.55%) Product Management
14 68 (12.36%) Social Media
15 66 (12.00%) SQL
16 65 (11.82%) XML
17 64 (11.64%) Service Management
18 63 (11.45%) HTML5
19 62 (11.27%) ITIL
20 55 (10.00%) CRM
21 53 (9.64%) JSON
21 53 (9.64%) Software Engineering
22 51 (9.27%) Telecoms
23 49 (8.91%) Java
24 47 (8.55%) Security Cleared
25 46 (8.36%) Agile Software Development
25 46 (8.36%) C#
25 46 (8.36%) SOA
26 44 (8.00%) SaaS
27 43 (7.82%) Scrum

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 31 (5.64%) CMS
2 22 (4.00%) IIS
3 18 (3.27%) SharePoint
4 11 (2.00%) Umbraco
5 10 (1.82%) Sitecore CMS
6 8 (1.45%) Drupal
7 4 (0.73%) WordPress
8 3 (0.55%) Exchange Server 2003
8 3 (0.55%) Exchange Server 2007
8 3 (0.55%) MS Exchange
8 3 (0.55%) Node.js
8 3 (0.55%) Magnolia
8 3 (0.55%) Exchange Server 2013
9 2 (0.36%) SharePoint 2013
9 2 (0.36%) SharePoint 2010
9 2 (0.36%) Lync
9 2 (0.36%) SAS
10 1 (0.18%) WebSphere
10 1 (0.18%) Apache Solr
10 1 (0.18%) Documentum
Applications
1 35 (6.36%) MS Excel
2 25 (4.55%) MS Office
3 8 (1.45%) Photoshop
4 6 (1.09%) MS Visio
4 6 (1.09%) MS PowerPoint
5 5 (0.91%) Adobe Illustrator
6 2 (0.36%) SPSS
7 1 (0.18%) FastStats
7 1 (0.18%) MS Project
Business Applications
1 17 (3.09%) Remedy ITSM
2 16 (2.91%) Google Analytics
3 14 (2.55%) Magento
4 9 (1.64%) SiteCatalyst
5 7 (1.27%) Oracle EBS R12
6 4 (0.73%) Oracle Financials
7 2 (0.36%) Oracle Payables
7 2 (0.36%) Oracle Receivables
7 2 (0.36%) Oracle Assets
7 2 (0.36%) Oracle Internet Expenses
7 2 (0.36%) Oracle AGIS
7 2 (0.36%) SAP SD
7 2 (0.36%) Oracle 11i
7 2 (0.36%) Oracle General Ledger
7 2 (0.36%) Oracle iProcurement
8 1 (0.18%) SAP Oil and Gas
8 1 (0.18%) Dynamics CRM
8 1 (0.18%) SAP ERP
8 1 (0.18%) WebTrends
Cloud Services
1 44 (8.00%) SaaS
2 10 (1.82%) Cloud Computing
3 5 (0.91%) Microsoft Azure
4 3 (0.55%) Heroku
4 3 (0.55%) PaaS
5 1 (0.18%) Amazon AWS
5 1 (0.18%) IaaS
Communications & Networking
1 24 (4.36%) VPN
2 20 (3.64%) HTTP
3 19 (3.45%) LDAP
4 17 (3.09%) SSL
5 11 (2.00%) Firewall
6 9 (1.64%) Intranet
6 9 (1.64%) WAN
7 7 (1.27%) LAN
7 7 (1.27%) Internet
8 6 (1.09%) Wireless
9 5 (0.91%) DNS
10 4 (0.73%) VoLTE
11 3 (0.55%) LTE
11 3 (0.55%) Network Security
11 3 (0.55%) DHCP
11 3 (0.55%) F5 BIG-IP LTM
12 2 (0.36%) Wi-Fi
12 2 (0.36%) SMTP
12 2 (0.36%) Extranet
12 2 (0.36%) PBX
Database & Business Intelligence
1 38 (6.91%) MySQL
2 35 (6.36%) SQL Server
3 17 (3.09%) Relational Database
4 16 (2.91%) Data Warehouse
5 11 (2.00%) SQL Server 2008
5 11 (2.00%) Big Data
6 9 (1.64%) SQL Server Integration Services
6 9 (1.64%) Data Mining
7 6 (1.09%) QlikView
7 6 (1.09%) SQL Server Reporting Services
7 6 (1.09%) SQL Server 2005
8 5 (0.91%) SQL Server Analysis Services
8 5 (0.91%) MongoDB
9 4 (0.73%) NoSQL
9 4 (0.73%) OLTP
9 4 (0.73%) OLAP
9 4 (0.73%) PerformancePoint
9 4 (0.73%) Microsoft Analysis Services
10 3 (0.55%) PostgreSQL
11 2 (0.36%) Apache Cassandra
Development Applications
1 21 (3.82%) Eclipse
2 20 (3.64%) PhoneGap
2 20 (3.64%) Xcode
2 20 (3.64%) Introscope
2 20 (3.64%) JUnit
3 19 (3.45%) Git (software)
4 9 (1.64%) Subversion
4 9 (1.64%) Dreamweaver
5 7 (1.27%) Visual Studio
5 7 (1.27%) Axure RP
6 3 (0.55%) Selenium
7 2 (0.36%) MSI
7 2 (0.36%) QuickTest Pro
7 2 (0.36%) JIRA
7 2 (0.36%) AppScan
8 1 (0.18%) Team Foundation Server
General
1 162 (29.45%) Marketing
2 116 (21.09%) Finance
3 51 (9.27%) Telecoms
4 43 (7.82%) Retail
5 33 (6.00%) Legal
6 28 (5.09%) Games
7 19 (3.45%) Publishing
8 10 (1.82%) Back Office
9 9 (1.64%) German Language
10 8 (1.45%) Advertising
10 8 (1.45%) Banking
11 7 (1.27%) Spanish Language
12 6 (1.09%) Law
13 5 (0.91%) French Language
14 2 (0.36%) Italian Language
15 1 (0.18%) Billing
15 1 (0.18%) Hungarian Language
15 1 (0.18%) Automotive
15 1 (0.18%) Electronics
15 1 (0.18%) Manufacturing
Job Titles
1 97 (17.64%) Developer
2 96 (17.45%) Consultant
3 76 (13.82%) Architect
4 48 (8.73%) Analyst
5 43 (7.82%) Product Manager
6 42 (7.64%) Senior Consultant
7 38 (6.91%) Senior Manager
8 36 (6.55%) Business Analyst
9 35 (6.36%) Senior Developer
9 35 (6.36%) Solutions Architect
10 28 (5.09%) Technical Consultant
11 21 (3.82%) Software Engineer
12 20 (3.64%) Senior Java Consultant
12 20 (3.64%) Java Consultant
13 19 (3.45%) Technical Architect
13 19 (3.45%) Project Manager
14 18 (3.27%) Senior Technical Consultant
15 17 (3.09%) Web Developer
15 17 (3.09%) Senior Software Engineer
15 17 (3.09%) Enterprise Architect
Libraries, Frameworks & Software Standards
1 115 (20.91%) HTML
2 91 (16.55%) Web Services
3 88 (16.00%) CSS
4 74 (13.45%) .NET
5 65 (11.82%) XML
6 63 (11.45%) HTML5
7 53 (9.64%) JSON
8 40 (7.27%) ASP.NET
9 38 (6.91%) Ajax
10 37 (6.73%) CSS3
11 33 (6.00%) jQuery
12 32 (5.82%) SOAP
13 31 (5.64%) REST
14 29 (5.27%) XHTML
14 29 (5.27%) Spring
15 26 (4.73%) Java EE
16 20 (3.64%) Java SE
17 19 (3.45%) Backbone.js
18 16 (2.91%) Twitter Bootstrap
18 16 (2.91%) COM
Miscellaneous
1 68 (12.36%) Social Media
2 35 (6.36%) Enterprise Software
3 24 (4.36%) Management Information System
4 20 (3.64%) Digital Media
5 18 (3.27%) Mobile App
6 16 (2.91%) CMDB
7 15 (2.73%) Client/Server
8 12 (2.18%) W3C
9 11 (2.00%) Visualisation
10 9 (1.64%) Mathematics
10 9 (1.64%) Computer Science
10 9 (1.64%) Linked Data
11 7 (1.27%) Web 2.0
11 7 (1.27%) Artificial Intelligence
12 6 (1.09%) Mobile Payment
12 6 (1.09%) Statistics
13 5 (0.91%) Data Integration
14 4 (0.73%) Blog
14 4 (0.73%) CESG
14 4 (0.73%) Smartphone
Operating Systems
1 41 (7.45%) Windows
2 35 (6.36%) Linux
3 28 (5.09%) UNIX
4 26 (4.73%) Android
5 24 (4.36%) Windows Server 2008
6 10 (1.82%) Windows 7
7 6 (1.09%) Apple iOS
7 6 (1.09%) Solaris
8 2 (0.36%) Windows 8
8 2 (0.36%) Windows Server 2003
9 1 (0.18%) VMS
Processes & Methodologies
1 82 (14.91%) E-Commerce
2 81 (14.73%) Project Management
3 77 (14.00%) Analytics
4 69 (12.55%) Product Management
5 64 (11.64%) Service Management
6 62 (11.27%) ITIL
7 55 (10.00%) CRM
8 53 (9.64%) Software Engineering
9 46 (8.36%) Agile Software Development
9 46 (8.36%) SOA
10 43 (7.82%) Scrum
10 43 (7.82%) Web Development
11 42 (7.64%) Service Delivery
12 35 (6.36%) MVC
13 32 (5.82%) Business Development
13 32 (5.82%) OOP
14 30 (5.45%) SEO
15 29 (5.27%) Stakeholder Management
15 29 (5.27%) Content Management
16 28 (5.09%) Business Intelligence
Programming Languages
1 108 (19.64%) JavaScript
2 66 (12.00%) SQL
3 49 (8.91%) Java
4 46 (8.36%) C#
5 32 (5.82%) PHP
6 26 (4.73%) C
7 23 (4.18%) Objective-C
8 20 (3.64%) ActionScript
9 10 (1.82%) Python
10 8 (1.45%) PHP5
11 4 (0.73%) Ruby
12 2 (0.36%) VBScript
12 2 (0.36%) ABAP
12 2 (0.36%) PL/SQL
12 2 (0.36%) Perl
12 2 (0.36%) C++
12 2 (0.36%) PowerShell
13 1 (0.18%) MATLAB
13 1 (0.18%) R
Qualifications
1 92 (16.73%) Degree
2 47 (8.55%) Security Cleared
3 15 (2.73%) SC Cleared
4 10 (1.82%) Microsoft Certification
4 10 (1.82%) MCSE
5 5 (0.91%) DV Cleared
5 5 (0.91%) ISEB
5 5 (0.91%) PRINCE2 Certification
5 5 (0.91%) ITIL Certification
6 4 (0.73%) MCP
7 3 (0.55%) CCSE
7 3 (0.55%) CCNP
7 3 (0.55%) CCDA
7 3 (0.55%) Cisco Certification
8 2 (0.36%) CISM
8 2 (0.36%) CISSP
8 2 (0.36%) PRINCE2 Practitioner
8 2 (0.36%) Chartered Engineer
8 2 (0.36%) ISTQB
8 2 (0.36%) MBCS
Quality Assurance & Compliance
1 26 (4.73%) QA
2 15 (2.73%) SLA
3 12 (2.18%) ISO 9001
3 12 (2.18%) COBIT
4 4 (0.73%) PCI DSS
5 3 (0.55%) Sarbanes-Oxley
6 2 (0.36%) TickIT
6 2 (0.36%) ISO/IEC 27001
System Software
1 19 (3.45%) VMware Infrastructure
2 12 (2.18%) Hyper-V
3 10 (1.82%) Active Directory
4 3 (0.55%) ISA Server
4 3 (0.55%) VMware ESXi
5 2 (0.36%) VMware ESX
5 2 (0.36%) Microsoft App-V
6 1 (0.18%) vSphere
6 1 (0.18%) vCloud
Systems Management
1 16 (2.91%) HP UCMDB
2 15 (2.73%) SCCM
3 8 (1.45%) SCOM
4 3 (0.55%) ARCserve
5 2 (0.36%) Systems Management Server (SMS)
6 1 (0.18%) Tivoli
6 1 (0.18%) Puppet
6 1 (0.18%) Capistrano
6 1 (0.18%) Opscode Chef
Vendors
1 101 (18.36%) Microsoft
2 28 (5.09%) Oracle
3 26 (4.73%) Adobe
3 26 (4.73%) BT
4 25 (4.55%) Google
5 22 (4.00%) HP
6 21 (3.82%) ServiceNow
7 20 (3.64%) Splunk
7 20 (3.64%) Perforce
8 19 (3.45%) VMware
9 18 (3.27%) BMC
10 17 (3.09%) Remedy
11 16 (2.91%) CA
12 13 (2.36%) Salesforce.com
12 13 (2.36%) SAP
13 11 (2.00%) Sitecore
14 10 (1.82%) Twitter
14 10 (1.82%) Omniture
15 9 (1.64%) Capita
16 8 (1.45%) F5
Luton, Bedfordshire
Connectus
Posted: Yesterday
London
Hydrogen Group
Salary: £50000.00 - £60000.00 per annum
Posted: Yesterday
Luton, Bedfordshire
Executive Recruitment Services (ERS)
Posted: 2 days ago
Hertfordshire
Vadis People
Salary: £35000 to £40000 per annum - plus benefits
Posted: 2 days ago
London
HP
Salary: Competitive
Posted: 3 days ago
City of London
Mason Frank
Salary: £60000 - £70000 per annum + Bonus & Benefits
Posted: 4 days ago
Southampton, Hampshire
Novate IT Ltd
Salary: £55000 - £60000 per annum + car + bonus + benefits
Posted: 4 days ago
Bristol, Avon
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 5 days ago
Bracknell, Berkshire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 5 days ago
London
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 5 days ago
Manchester, Lancashire
Aximis (West) Limited
Salary: Up to £60K basic + 5K Car Allow + Excellent bonus and Benefits
Posted: 5 days ago
London
Age UK
Salary: From £26,000 to £28,000 per annum
Posted: 8 days ago
London
Age UK
Posted: 8 days ago
London
Macmillan Science and Education
Salary: Competitive
Posted: 11 days ago
Leicester
De Montfort University
Salary: £31,644 - £34,565 per annum
Posted: 11 days ago
Watford, Hertfordshire
Pitney Bowes Software Ltd
Salary: Competitive salary
Posted: 11 days ago
London
ComputaCenter
Salary: Competitive
Posted: 14 days ago
Leicester, Leicestershire
De Montfort University
Posted: 17 days ago