The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 639 624 700
Rank change year-on-year
-15 +76
Permanent jobs citing Customer Engagement 233 233 174
As % of all permanent IT jobs located in England 0.22% 0.23% 0.15%
As % of the Processes & Methodologies category 0.27% 0.29% 0.20%
Number of salaries quoted 128 157 137
Average salary £50,000 £45,250 £57,500
Average salary % change year-on-year
+10.49% -21.30%
90% offered a salary of more than £32,425 £25,000 £32,500
10% offered a salary of more than £85,000 £67,500 £90,000
UK excluding London average salary £45,500 £44,000 £55,000
% change year-on-year
+3.40% -20.00%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87003 81075 87515
As % of all permanent IT jobs located in England 80.74% 79.39% 77.90%
Number of salaries quoted 70060 66935 74947
Average salary £48,500 £47,500 £47,000
Average salary % change year-on-year
+2.10% +1.06%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the England region.

Customer Engagement Salary Trend in England

Customer Engagement
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the England region over the 3 months to 20 August 2014.

Customer Engagement Salary Histogram in England

Customer Engagement
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 116 £55,000 +10.00% 13
South East -9 44 £52,500 - 9
North West +4 30 £30,500 -23.75% 3
West Midlands +10 18 £37,500 +50.00% 2
Yorkshire -30 8 £75,000 +100.00%
East Midlands -12 6 £47,500 +15.15%
East of England -43 6 £57,500 +30.68% 3
North East 0 3 £55,000 -8.33% 1
South West -21 3 £53,750 +49.30% 3
Midlands - 1 £45,000 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 20 August 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 196 (34.81%) Marketing
2 131 (23.27%) Finance
3 122 (21.67%) Degree
4 89 (15.81%) Retail
5 86 (15.28%) Analytics
6 85 (15.10%) E-Commerce
7 76 (13.50%) Project Management
7 76 (13.50%) HTML
8 74 (13.14%) JavaScript
9 72 (12.79%) Microsoft
10 65 (11.55%) CSS
11 63 (11.19%) Security Cleared
12 59 (10.48%) Web Services
13 57 (10.12%) CRM
14 55 (9.77%) Service Delivery
14 55 (9.77%) Service Management
15 49 (8.70%) ITIL
16 48 (8.53%) Social Media
17 47 (8.35%) Windows
17 47 (8.35%) Telecoms
18 44 (7.82%) SQL
19 41 (7.28%) .NET
19 41 (7.28%) SEO
19 41 (7.28%) Business Development
19 41 (7.28%) Software Engineering
20 40 (7.10%) Agile Software Development
20 40 (7.10%) Legal
20 40 (7.10%) Product Management
21 39 (6.93%) CMS
21 39 (6.93%) PHP

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 20 August 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (6.93%) CMS
2 18 (3.20%) SharePoint
3 15 (2.66%) WordPress
4 10 (1.78%) Drupal
5 7 (1.24%) IIS
6 6 (1.07%) MS Exchange
6 6 (1.07%) SharePoint 2013
7 4 (0.71%) Exchange Server 2013
7 4 (0.71%) Magnolia
7 4 (0.71%) Node.js
7 4 (0.71%) Exchange Server 2003
7 4 (0.71%) Exchange Server 2007
8 2 (0.36%) SharePoint 2010
8 2 (0.36%) Lync
9 1 (0.18%) GlassFish
9 1 (0.18%) Apache
9 1 (0.18%) Tomcat
9 1 (0.18%) Documentum
9 1 (0.18%) Blackberry Enterprise Server
9 1 (0.18%) FileNet
Applications
1 36 (6.39%) MS Excel
2 17 (3.02%) MS Office
3 12 (2.13%) MS PowerPoint
4 8 (1.42%) MS Visio
5 3 (0.53%) FastStats
6 2 (0.36%) Photoshop
7 1 (0.18%) Adobe Illustrator
7 1 (0.18%) InfoPath
Business Applications
1 27 (4.80%) Magento
2 11 (1.95%) Google Analytics
3 8 (1.42%) Oracle EBS R12
4 6 (1.07%) Dynamics CRM
4 6 (1.07%) SiteCatalyst
5 5 (0.89%) Remedy ITSM
6 4 (0.71%) WebTrends
7 1 (0.18%) Oracle General Ledger
7 1 (0.18%) Oracle Financials
7 1 (0.18%) Oracle 11i
7 1 (0.18%) SAP SD
7 1 (0.18%) Oracle Payables
7 1 (0.18%) Oracle Receivables
7 1 (0.18%) Oracle Assets
7 1 (0.18%) Oracle Internet Expenses
7 1 (0.18%) Oracle AGIS
7 1 (0.18%) Oracle iProcurement
Cloud Services
1 19 (3.37%) SaaS
2 10 (1.78%) Microsoft Azure
3 7 (1.24%) Heroku
4 5 (0.89%) Cloud Computing
4 5 (0.89%) PaaS
5 4 (0.71%) Amazon AWS
6 3 (0.53%) IaaS
Communications & Networking
1 19 (3.37%) HTTP
2 14 (2.49%) Firewall
3 11 (1.95%) VPN
4 10 (1.78%) Wireless
5 9 (1.60%) DNS
5 9 (1.60%) DHCP
6 8 (1.42%) Network Security
7 7 (1.24%) Internet
8 6 (1.07%) Wi-Fi
9 5 (0.89%) SSL
9 5 (0.89%) LDAP
10 3 (0.53%) WAN
10 3 (0.53%) Intranet
10 3 (0.53%) F5 BIG-IP LTM
11 2 (0.36%) Cisco ASA
11 2 (0.36%) Unified Communications
11 2 (0.36%) HSRP
11 2 (0.36%) MPLS
11 2 (0.36%) OSPF
11 2 (0.36%) BGP
Database & Business Intelligence
1 32 (5.68%) MySQL
2 30 (5.33%) SQL Server
3 20 (3.55%) Data Mining
4 11 (1.95%) Data Warehouse
4 11 (1.95%) SQL Server Integration Services
5 10 (1.78%) MongoDB
6 7 (1.24%) SQL Server 2008
7 6 (1.07%) PostgreSQL
8 5 (0.89%) MS Access
8 5 (0.89%) Apache Cassandra
8 5 (0.89%) NoSQL
9 4 (0.71%) DTS
9 4 (0.71%) SQL Server Reporting Services
9 4 (0.71%) SQL Server 2005
9 4 (0.71%) Big Data
10 3 (0.53%) Relational Database
10 3 (0.53%) QlikView
11 2 (0.36%) SQLite
12 1 (0.18%) SQL Server Analysis Services
12 1 (0.18%) Neo4j
Development Applications
1 16 (2.84%) Git (software)
2 13 (2.31%) Hudson
3 9 (1.60%) Subversion
4 8 (1.42%) Jenkins
5 4 (0.71%) Team Foundation Server
5 4 (0.71%) Dreamweaver
6 3 (0.53%) Eclipse
6 3 (0.53%) PHPUnit
6 3 (0.53%) Selenium
6 3 (0.53%) Behat
7 2 (0.36%) JUnit
7 2 (0.36%) QuickTest Pro
7 2 (0.36%) MSI
7 2 (0.36%) Introscope
7 2 (0.36%) Xcode
8 1 (0.18%) JIRA
8 1 (0.18%) WATIR
8 1 (0.18%) Cucumber
8 1 (0.18%) RSpec
General
1 196 (34.81%) Marketing
2 131 (23.27%) Finance
3 89 (15.81%) Retail
4 47 (8.35%) Telecoms
5 40 (7.10%) Legal
6 14 (2.49%) Advertising
7 12 (2.13%) Banking
8 11 (1.95%) Law
9 9 (1.60%) Publishing
10 8 (1.42%) French Language
10 8 (1.42%) German Language
10 8 (1.42%) Financial Institution
11 7 (1.24%) Games
12 6 (1.07%) Electronics
13 5 (0.89%) Billing
14 2 (0.36%) Manufacturing
14 2 (0.36%) Multimedia
14 2 (0.36%) Hungarian Language
15 1 (0.18%) Italian Language
15 1 (0.18%) Spanish Language
Job Titles
1 91 (16.16%) Developer
2 79 (14.03%) Consultant
3 57 (10.12%) Architect
4 54 (9.59%) Analyst
5 34 (6.04%) Product Manager
6 33 (5.86%) Senior Developer
7 32 (5.68%) Business Analyst
7 32 (5.68%) Senior Manager
8 25 (4.44%) E-Commerce Manager
9 21 (3.73%) Web Developer
10 18 (3.20%) Software Engineer
10 18 (3.20%) Technical Architect
10 18 (3.20%) Project Manager
11 17 (3.02%) Solutions Architect
12 15 (2.66%) Technical Consultant
12 15 (2.66%) Service Manager
12 15 (2.66%) Senior Product Manager
12 15 (2.66%) Delivery Manager
13 14 (2.49%) Services Delivery Manager
14 13 (2.31%) Development Manager
Libraries, Frameworks & Software Standards
1 76 (13.50%) HTML
2 65 (11.55%) CSS
3 59 (10.48%) Web Services
4 41 (7.28%) .NET
5 33 (5.86%) HTML5
6 31 (5.51%) XML
6 31 (5.51%) JSON
7 30 (5.33%) CSS3
8 28 (4.97%) jQuery
9 24 (4.26%) REST
10 18 (3.20%) XHTML
11 16 (2.84%) ASP.NET
12 15 (2.66%) SOAP
12 15 (2.66%) Django
12 15 (2.66%) Flask
12 15 (2.66%) Sass
13 14 (2.49%) Backbone.js
13 14 (2.49%) Natural Language Processing
14 11 (1.95%) ASP.NET MVC
14 11 (1.95%) LESS
Miscellaneous
1 48 (8.53%) Social Media
2 26 (4.62%) Management Information System
3 19 (3.37%) Mathematics
4 15 (2.66%) Artificial Intelligence
4 15 (2.66%) Digital Media
5 12 (2.13%) Enterprise Software
6 9 (1.60%) Economics
7 8 (1.42%) Computer Science
7 8 (1.42%) Mobile App
8 7 (1.24%) Blog
9 5 (0.89%) CMDB
9 5 (0.89%) IPTV
10 4 (0.71%) Smartphone
10 4 (0.71%) Statistics
10 4 (0.71%) CLARiiON
11 3 (0.53%) Clustering
11 3 (0.53%) Tandem
11 3 (0.53%) N-Tier
11 3 (0.53%) W3C
11 3 (0.53%) FMCG
Operating Systems
1 47 (8.35%) Windows
2 12 (2.13%) Windows 7
3 11 (1.95%) Linux
4 10 (1.78%) UNIX
4 10 (1.78%) Windows Server 2008
5 5 (0.89%) Android
6 3 (0.53%) Apple iOS
6 3 (0.53%) Windows Server 2012
7 2 (0.36%) CentOS
7 2 (0.36%) Red Hat Enterprise Linux
8 1 (0.18%) Windows Server 2003
8 1 (0.18%) HPUX
8 1 (0.18%) Solaris
Processes & Methodologies
1 86 (15.28%) Analytics
2 85 (15.10%) E-Commerce
3 76 (13.50%) Project Management
4 57 (10.12%) CRM
5 55 (9.77%) Service Management
5 55 (9.77%) Service Delivery
6 49 (8.70%) ITIL
7 41 (7.28%) SEO
7 41 (7.28%) Software Engineering
7 41 (7.28%) Business Development
8 40 (7.10%) Product Management
8 40 (7.10%) Agile Software Development
9 39 (6.93%) Web Analytics
10 34 (6.04%) Content Management
10 34 (6.04%) Scrum
10 34 (6.04%) Online Marketing
11 32 (5.68%) Stakeholder Management
11 32 (5.68%) MVC
12 29 (5.15%) Digital Marketing
13 27 (4.80%) Time Management
Programming Languages
1 74 (13.14%) JavaScript
2 44 (7.82%) SQL
3 39 (6.93%) PHP
4 36 (6.39%) Java
5 27 (4.80%) C#
6 19 (3.37%) Python
7 8 (1.42%) C++
7 8 (1.42%) T-SQL
7 8 (1.42%) VB
8 7 (1.24%) PHP5
9 6 (1.07%) C
10 5 (0.89%) Objective-C
11 4 (0.71%) XPath
11 4 (0.71%) Perl
12 2 (0.36%) ActionScript
13 1 (0.18%) Groovy
13 1 (0.18%) ABAP
Qualifications
1 122 (21.67%) Degree
2 63 (11.19%) Security Cleared
3 34 (6.04%) SC Cleared
4 22 (3.91%) Microsoft Certification
5 14 (2.49%) MCSE
6 12 (2.13%) Cisco Certification
7 11 (1.95%) JNCIA
7 11 (1.95%) JNCIP
7 11 (1.95%) PRINCE2 Practitioner
8 9 (1.60%) CCIE
9 7 (1.24%) ISEB
10 6 (1.07%) PhD
11 3 (0.53%) CCNP
11 3 (0.53%) MCTS
11 3 (0.53%) MCITP
11 3 (0.53%) Chartered Engineer
12 2 (0.36%) MBA
12 2 (0.36%) CCSE
12 2 (0.36%) DV Cleared
12 2 (0.36%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 24 (4.26%) SLA
2 10 (1.78%) COBIT
3 6 (1.07%) PCI DSS
3 6 (1.07%) Sarbanes-Oxley
3 6 (1.07%) ISO 9001
4 5 (0.89%) ISO/IEC 27001
5 4 (0.71%) QA
6 2 (0.36%) TickIT
System Software
1 22 (3.91%) VMware Infrastructure
2 13 (2.31%) Hyper-V
3 9 (1.60%) Active Directory
4 8 (1.42%) vSphere
5 6 (1.07%) VMware ESXi
5 6 (1.07%) vCloud
6 4 (0.71%) ISA Server
7 3 (0.53%) Terminal Services
8 2 (0.36%) VMware ESX
8 2 (0.36%) Microsoft App-V
8 2 (0.36%) XenApp
8 2 (0.36%) XenDesktop
Systems Management
1 20 (3.55%) SCCM
2 12 (2.13%) SCOM
3 5 (0.89%) HP UCMDB
4 4 (0.71%) Tivoli
4 4 (0.71%) ARCserve
5 3 (0.53%) WSUS
6 2 (0.36%) Systems Management Server (SMS)
Vendors
1 72 (12.79%) Microsoft
2 29 (5.15%) Oracle
3 26 (4.62%) BT
4 23 (4.09%) VMware
5 20 (3.55%) CA
6 19 (3.37%) Salesforce.com
7 18 (3.20%) Cisco
8 13 (2.31%) Juniper
8 13 (2.31%) Google
9 11 (1.95%) ServiceNow
10 10 (1.78%) Facebook
10 10 (1.78%) HP
10 10 (1.78%) i2
11 9 (1.60%) BMC
11 9 (1.60%) Twitter
12 8 (1.42%) Zend
12 8 (1.42%) JBoss
13 7 (1.24%) Fujitsu
13 7 (1.24%) F5
14 6 (1.07%) Adobe
Croydon, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 hours ago
Hounslow, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 16 hours ago
South East England
Progressive Recruitment
Salary: £55000 - £65000 per annum + Healthcare, Pension
Posted: 18 hours ago
Cheltenham
Computer Futures
Salary: £45000 - £55000 per annum + competitive
Posted: 20 hours ago
London
Verticality Ltd
Salary: £55000 to £65000 per annum - Bonus + Benefits Package
Posted: 23 hours ago
London
Mortimer Spinks
Salary: £75000 per annum + Excellent Benefits
Posted: 23 hours ago
London
Premier Group Recruitment
Salary: £25000 - £35000 per annum + Benefits
Posted: Yesterday
London
Premier Group Recruitment
Salary: £45000 - £55000 per annum + Benefits
Posted: Yesterday
Luton, Bedfordshire
Understanding Recruitment
Salary: £40000.00 - £65000.00 per annum + excellent benefits
Posted: 2 days ago
London
Resource Solutions - Colt Technology Services
Salary: Competitive per annum
Posted: 2 days ago
London
ReThink Recruitment
Salary: £50000.00 - £60000.00 per annum + Bonus and Benefits
Posted: 4 days ago
Guildford, Surrey
Yoh Company
Salary: £20000 per annum
Posted: 5 days ago
Cheltenham
Computer Futures
Salary: £45000 - £55000 per annum + competitive
Posted: 5 days ago
Cheltenham
Computer Futures
Salary: £45000 - £55000 per annum + competitive
Posted: 5 days ago
London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 5 days ago
Dartford, Kent
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 5 days ago
Bromley, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 5 days ago
Maidstone, Kent
Streamline Connections
Salary: £60000 - £75000 per annum
Posted: 6 days ago
West Midlands
Big Red Recruitment
Salary: £45000 - £52000 per annum
Posted: 6 days ago
Berkshire
Austin Fraser Limited
Salary: £50000.00 - £80000.00 per annum + Benefits/flexibility
Posted: 7 days ago