The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 630 635 714
Rank change year-on-year
+5 +79
Permanent jobs citing Customer Engagement 245 222 166
As % of all permanent IT jobs located in England 0.23% 0.22% 0.15%
As % of the Processes & Methodologies category 0.28% 0.28% 0.19%
Number of salaries quoted 137 159 130
Average salary £52,500 £50,000 £57,500
Average salary % change year-on-year
+5.00% -13.04%
90% offered a salary of more than £34,125 £30,000 £32,500
10% offered a salary of more than £83,500 £70,000 £90,000
UK excluding London average salary £45,500 £47,500 £52,500
% change year-on-year
-4.21% -9.52%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the England region.

Processes & Methodologies Category
England
Permanent IT job ads with a match in the
Processes & Methodologies category
87394 80699 88080
As % of all permanent IT jobs located in England 82.00% 81.13% 79.20%
Number of salaries quoted 70405 66847 75264
Average salary £48,500 £47,500 £46,500
Average salary % change year-on-year
+2.10% +2.15%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Customer Engagement
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the England region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in England

Customer Engagement
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the England region.

Customer Engagement Salary Trend in England

Customer Engagement
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Customer Engagement across the England region over the 3 months to 16 September 2014.

Customer Engagement Salary Histogram in England

Customer Engagement
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the England region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 116 £58,750 +11.90% 29
South East -22 49 £52,500 -8.69% 8
North West +7 34 £30,500 -23.75% 6
West Midlands +5 15 £34,125 -37.95% 1
East of England -56 9 £52,500 +19.31% 4
East Midlands -11 7 £47,500 +15.15% 3
South West -31 7 £46,250 +28.47% 6
Yorkshire -37 4 £50,000 +33.33% 1
North East - 4 £55,000 -
Midlands - 1 £45,000 -
Customer Engagement
UK

Customer Engagement
Top 30 Related IT Skills in England

For the 6 months to 16 September 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 206 (37.66%) Marketing
2 127 (23.22%) Finance
3 120 (21.94%) Degree
4 99 (18.10%) Retail
5 95 (17.37%) Agile Software Development
6 83 (15.17%) E-Commerce
7 79 (14.44%) Project Management
8 77 (14.08%) Analytics
9 68 (12.43%) HTML
10 66 (12.07%) CRM
10 66 (12.07%) Microsoft
11 59 (10.79%) Security Cleared
12 58 (10.60%) JavaScript
12 58 (10.60%) CSS
13 54 (9.87%) Analytical Skills
14 52 (9.51%) Telecoms
15 50 (9.14%) Windows
16 49 (8.96%) Web Services
17 48 (8.78%) Coaching
18 47 (8.59%) Service Delivery
19 45 (8.23%) Social Media
20 44 (8.04%) Service Management
20 44 (8.04%) Java
21 43 (7.86%) User Experience
22 42 (7.68%) ITIL
22 42 (7.68%) Business Development
23 40 (7.31%) SQL
23 40 (7.31%) .NET
24 39 (7.13%) Legal
24 39 (7.13%) CMS

Customer Engagement
Top Related IT Skills in England by Category

For the 6 months to 16 September 2014, IT jobs across the England region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 39 (7.13%) CMS
2 19 (3.47%) SharePoint
3 15 (2.74%) WordPress
4 8 (1.46%) SharePoint 2013
4 8 (1.46%) Drupal
4 8 (1.46%) IIS
5 6 (1.10%) MS Exchange
6 4 (0.73%) Exchange Server 2013
6 4 (0.73%) Magnolia
6 4 (0.73%) Exchange Server 2003
6 4 (0.73%) Exchange Server 2007
7 2 (0.37%) Lync
7 2 (0.37%) SharePoint 2010
7 2 (0.37%) Apache
8 1 (0.18%) FileNet
8 1 (0.18%) Blackberry Enterprise Server
8 1 (0.18%) Tomcat
8 1 (0.18%) Documentum
8 1 (0.18%) GlassFish
8 1 (0.18%) Node.js
Applications
1 35 (6.40%) MS Excel
2 14 (2.56%) MS Office
3 9 (1.65%) MS PowerPoint
4 7 (1.28%) MS Visio
5 3 (0.55%) FastStats
6 2 (0.37%) Photoshop
7 1 (0.18%) InfoPath
Business Applications
1 27 (4.94%) Magento
2 13 (2.38%) Dynamics CRM
3 11 (2.01%) Google Analytics
4 6 (1.10%) Oracle EBS R12
5 5 (0.91%) SiteCatalyst
6 4 (0.73%) WebTrends
6 4 (0.73%) Oracle CRM
6 4 (0.73%) Oracle Applications
7 3 (0.55%) SAP HR
7 3 (0.55%) PeopleSoft HRMS
8 2 (0.37%) Remedy ITSM
9 1 (0.18%) SAP SD
Cloud Services
1 19 (3.47%) SaaS
2 7 (1.28%) Microsoft Azure
3 5 (0.91%) Cloud Computing
4 4 (0.73%) IaaS
4 4 (0.73%) Heroku
5 3 (0.55%) Amazon AWS
6 2 (0.37%) PaaS
Communications & Networking
1 15 (2.74%) Wireless
2 14 (2.56%) Firewall
3 10 (1.83%) Network Security
4 9 (1.65%) DNS
4 9 (1.65%) DHCP
4 9 (1.65%) HTTP
5 8 (1.46%) VPN
6 6 (1.10%) Internet
7 5 (0.91%) Wi-Fi
8 4 (0.73%) WAN
9 3 (0.55%) Intranet
9 3 (0.55%) SAN
9 3 (0.55%) SSL
9 3 (0.55%) LTE
9 3 (0.55%) Cisco ASA
9 3 (0.55%) F5 BIG-IP LTM
9 3 (0.55%) F5 BIG-IP GTM
10 2 (0.37%) HSRP
10 2 (0.37%) Unified Communications
10 2 (0.37%) TCP/IP
Database & Business Intelligence
1 37 (6.76%) SQL Server
2 28 (5.12%) MySQL
3 20 (3.66%) Data Mining
4 16 (2.93%) SQL Server Integration Services
5 10 (1.83%) MongoDB
6 6 (1.10%) DTS
6 6 (1.10%) PostgreSQL
7 5 (0.91%) Data Warehouse
7 5 (0.91%) MS Access
7 5 (0.91%) SQL Server 2008
7 5 (0.91%) QlikView
7 5 (0.91%) Apache Cassandra
7 5 (0.91%) NoSQL
8 3 (0.55%) SQLite
8 3 (0.55%) SQL Server Reporting Services
9 2 (0.37%) Oracle Database
9 2 (0.37%) Big Data
9 2 (0.37%) SQL Server 2005
10 1 (0.18%) SQL Server Analysis Services
10 1 (0.18%) Neo4j
Development Applications
1 13 (2.38%) Hudson
2 10 (1.83%) Team Foundation Server
3 9 (1.65%) Jenkins
4 8 (1.46%) Git (software)
5 5 (0.91%) Subversion
6 4 (0.73%) SoapUI
7 3 (0.55%) Dreamweaver
7 3 (0.55%) PHPUnit
7 3 (0.55%) Behat
8 2 (0.37%) Selenium
8 2 (0.37%) JIRA
8 2 (0.37%) Visual Studio
9 1 (0.18%) Xcode
9 1 (0.18%) Introscope
9 1 (0.18%) MSI
9 1 (0.18%) JUnit
9 1 (0.18%) Eclipse
9 1 (0.18%) WATIR
9 1 (0.18%) Maven
9 1 (0.18%) RSpec
General
1 206 (37.66%) Marketing
2 127 (23.22%) Finance
3 99 (18.10%) Retail
4 52 (9.51%) Telecoms
5 39 (7.13%) Legal
6 14 (2.56%) Advertising
6 14 (2.56%) Financial Institution
7 13 (2.38%) French Language
7 13 (2.38%) Banking
8 11 (2.01%) Law
9 9 (1.65%) German Language
10 7 (1.28%) Electronics
11 6 (1.10%) Spanish Language
11 6 (1.10%) Games
11 6 (1.10%) Publishing
12 5 (0.91%) Japanese Language
12 5 (0.91%) Mandarin Language
12 5 (0.91%) Billing
13 3 (0.55%) Manufacturing
14 2 (0.37%) Multimedia
Job Titles
1 85 (15.54%) Developer
2 84 (15.36%) Consultant
3 59 (10.79%) Architect
4 51 (9.32%) Analyst
5 31 (5.67%) Business Analyst
6 28 (5.12%) Senior Developer
7 27 (4.94%) Product Manager
8 26 (4.75%) Senior Manager
8 26 (4.75%) Web Developer
9 25 (4.57%) E-Commerce Manager
10 24 (4.39%) Project Manager
11 17 (3.11%) Technical Architect
12 16 (2.93%) Enterprise Architect
13 14 (2.56%) Solutions Architect
14 13 (2.38%) Development Manager
14 13 (2.38%) Service Manager
14 13 (2.38%) Solutions Consultant
14 13 (2.38%) Senior Product Manager
14 13 (2.38%) Python Developer
15 12 (2.19%) CRM Analyst
Libraries, Frameworks & Software Standards
1 68 (12.43%) HTML
2 58 (10.60%) CSS
3 49 (8.96%) Web Services
4 40 (7.31%) .NET
5 32 (5.85%) XML
6 26 (4.75%) HTML5
6 26 (4.75%) CSS3
6 26 (4.75%) jQuery
7 19 (3.47%) SOAP
8 18 (3.29%) Sass
9 17 (3.11%) .NET Framework
10 16 (2.93%) ADO.NET Entity Framework
10 16 (2.93%) JSON
10 16 (2.93%) WCF
11 15 (2.74%) Django
11 15 (2.74%) Flask
12 14 (2.56%) Natural Language Processing
12 14 (2.56%) LESS
12 14 (2.56%) LINQ
12 14 (2.56%) .NET Remoting
Miscellaneous
1 54 (9.87%) Analytical Skills
2 45 (8.23%) Social Media
3 43 (7.86%) User Experience
4 20 (3.66%) Management Information System
5 19 (3.47%) Mathematics
6 15 (2.74%) Artificial Intelligence
7 13 (2.38%) Digital Media
8 9 (1.65%) Computer Science
8 9 (1.65%) Economics
8 9 (1.65%) Enterprise Software
9 7 (1.28%) Blog
9 7 (1.28%) Mobile App
10 5 (0.91%) IPTV
11 4 (0.73%) Smartphone
11 4 (0.73%) Statistics
11 4 (0.73%) FMCG
11 4 (0.73%) PMI
11 4 (0.73%) CLARiiON
12 3 (0.55%) Clustering
12 3 (0.55%) W3C
Operating Systems
1 50 (9.14%) Windows
2 12 (2.19%) Windows 7
3 10 (1.83%) Linux
4 9 (1.65%) Windows Server 2008
5 8 (1.46%) UNIX
6 3 (0.55%) Android
6 3 (0.55%) Windows Server 2012
7 2 (0.37%) Apple iOS
7 2 (0.37%) CentOS
7 2 (0.37%) Red Hat Enterprise Linux
8 1 (0.18%) HPUX
8 1 (0.18%) Solaris
8 1 (0.18%) Windows Server 2003
Processes & Methodologies
1 95 (17.37%) Agile Software Development
2 83 (15.17%) E-Commerce
3 79 (14.44%) Project Management
4 77 (14.08%) Analytics
5 66 (12.07%) CRM
6 48 (8.78%) Coaching
7 47 (8.59%) Service Delivery
8 44 (8.04%) Service Management
9 42 (7.68%) ITIL
9 42 (7.68%) Business Development
10 37 (6.76%) SEO
11 36 (6.58%) Web Analytics
12 35 (6.40%) Content Management
13 34 (6.22%) Online Marketing
13 34 (6.22%) Product Management
14 31 (5.67%) Digital Marketing
15 30 (5.48%) Stakeholder Management
15 30 (5.48%) Scrum
16 27 (4.94%) Change Management
16 27 (4.94%) TDD
Programming Languages
1 58 (10.60%) JavaScript
2 44 (8.04%) Java
3 40 (7.31%) SQL
4 36 (6.58%) PHP
5 31 (5.67%) C#
6 19 (3.47%) Python
7 15 (2.74%) T-SQL
8 14 (2.56%) VB
9 8 (1.46%) XPath
9 8 (1.46%) C++
9 8 (1.46%) C
10 4 (0.73%) Perl
11 3 (0.55%) PHP5
12 2 (0.37%) ABAP
12 2 (0.37%) Objective-C
13 1 (0.18%) ActionScript
13 1 (0.18%) Groovy
Qualifications
1 120 (21.94%) Degree
2 59 (10.79%) Security Cleared
3 35 (6.40%) SC Cleared
4 22 (4.02%) Microsoft Certification
5 13 (2.38%) MCSE
6 12 (2.19%) PRINCE2 Practitioner
7 11 (2.01%) JNCIA
7 11 (2.01%) JNCIP
8 10 (1.83%) Cisco Certification
9 9 (1.65%) CCIE
10 7 (1.28%) PhD
11 6 (1.10%) PMI Certification
12 4 (0.73%) PMP
13 3 (0.55%) ISEB
13 3 (0.55%) MCITP
13 3 (0.55%) MCTS
14 2 (0.37%) Chartered Engineer
14 2 (0.37%) MBA
15 1 (0.18%) ITIL Certification
15 1 (0.18%) CCSP
Quality Assurance & Compliance
1 27 (4.94%) SLA
2 7 (1.28%) COBIT
3 6 (1.10%) PCI DSS
3 6 (1.10%) Sarbanes-Oxley
4 5 (0.91%) ISO/IEC 27001
5 2 (0.37%) ISO 9001
6 1 (0.18%) QA
System Software
1 21 (3.84%) VMware Infrastructure
2 10 (1.83%) Hyper-V
3 9 (1.65%) Active Directory
4 8 (1.46%) vSphere
5 6 (1.10%) VMware ESXi
5 6 (1.10%) vCloud
6 4 (0.73%) ISA Server
7 3 (0.55%) Terminal Services
8 2 (0.37%) XenApp
8 2 (0.37%) XenDesktop
8 2 (0.37%) VMware ESX
9 1 (0.18%) Microsoft App-V
Systems Management
1 19 (3.47%) SCCM
2 12 (2.19%) SCOM
3 4 (0.73%) Tivoli
3 4 (0.73%) ARCserve
4 3 (0.55%) WSUS
5 2 (0.37%) HP UCMDB
6 1 (0.18%) Systems Management Server (SMS)
Vendors
1 66 (12.07%) Microsoft
2 36 (6.58%) Oracle
3 25 (4.57%) Salesforce.com
4 23 (4.20%) VMware
5 22 (4.02%) BT
6 20 (3.66%) Cisco
7 17 (3.11%) Juniper
8 16 (2.93%) CA
9 14 (2.56%) JBoss
10 13 (2.38%) Google
11 10 (1.83%) F5
11 10 (1.83%) i2
11 10 (1.83%) HP
12 9 (1.65%) SAP
12 9 (1.65%) EMC
12 9 (1.65%) Facebook
13 8 (1.46%) ServiceNow
13 8 (1.46%) Twitter
13 8 (1.46%) Zend
14 7 (1.28%) IBM
Exmouth, Devon
Experis Ltd
Salary: £20000 - £23000 per annum + OTE (approx £19,000)
Posted: 3 hours ago
London
HAYS INFORMATION TECHNOLOGY
Salary: £90000.00 - £110000.00 per annum + Bonus & Corporate Package
Posted: 23 hours ago
Crewe, Cheshire
Assurant Solutions
Salary: Salary + Benefits
Posted: 2 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Salary + Benefits
Posted: 3 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £35,000 to £35,000 per annum + Bens
Posted: 3 days ago
London
Parliamentary ICT
Salary: From £24,170 to £29,330 per annum
Posted: 3 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Salary + Benefits
Posted: 4 days ago
London
Acumin
Salary: £75,000 per annum + benefits
Posted: 4 days ago
London
Hydrogen Group
Salary: £0.00 per annum
Posted: 4 days ago
City, London
Lorien Resourcing
Posted: 5 days ago
London
Mortimer Spinks
Salary: £40000 - £45000 per annum + Benefits
Posted: 5 days ago
Colchester, Essex
RecruitmentRevolution.com
Posted: 5 days ago
City, London
Experis Ltd
Salary: £26000.00 - £33000.00 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Solutions Recruitment
Salary: Negotiable
Posted: 6 days ago
London
TVT Search Ltd
Salary: £25,000 per annum
Posted: 6 days ago
Nottinghamshire
ComputaCenter
Salary: Competitive
Posted: 12 days ago
Sutton, Surrey
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 13 days ago
Holloway, Derbyshire
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 13 days ago
Croydon, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 13 days ago
Hounslow, London
TheSmartList
Salary: + £2k performance related bonus after 6 months
Posted: 13 days ago