The statistics below represent IT jobs advertised across the North East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 72 82 74
Rank change year-on-year
+10 -8
Permanent jobs requiring a Service Desk Analyst 7 6 6
As % of all permanent IT jobs located in the North East 0.99% 0.78% 0.72%
As % of the Job Titles category 1.04% 0.81% 0.73%
Number of salaries quoted 7 4 6
Median salary £20,000 £22,000 £19,250
Median salary % change year-on-year
-9.09% +14.28%
90% offered a salary of more than £19,800 £17,100 £19,000
10% offered a salary of more than £21,400 £22,000 £20,750
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
675 745 821
As % of all permanent IT jobs located in the North East 95.07% 96.75% 98.56%
Number of salaries quoted 590 635 608
Median salary £37,000 £39,000 £35,000
Median salary % change year-on-year
-5.12% +11.42%
90% offered a salary of more than £25,000 £24,000 £22,500
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

Service Desk Analyst
Jobs Demand Trend in the North East

The demand trend of job ads across the North East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North East region.

Service Desk Analyst Salary Trend in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear 0 7 £20,000 -9.09% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North East

For the 6 months to 24 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North East region featuring Service Desk Analyst in the job title.

1 16 (84.21%) ITIL
2 14 (73.68%) Microsoft
3 10 (52.63%) MS Office
3 10 (52.63%) Windows
4 9 (47.37%) Active Directory
5 6 (31.58%) SCCM
5 6 (31.58%) MS Excel
6 5 (26.32%) SQL
6 5 (26.32%) Cisco Certification
6 5 (26.32%) Windows 7
6 5 (26.32%) Microsoft Intune
7 4 (21.05%) Microsoft Certification
7 4 (21.05%) Cisco
7 4 (21.05%) VoIP
8 3 (15.79%) Finance
8 3 (15.79%) Incident Management
9 2 (10.53%) Windows Server
9 2 (10.53%) Citrix
9 2 (10.53%) MCP
9 2 (10.53%) SLA
10 1 (5.26%) CCNA
10 1 (5.26%) ITIL Certification
10 1 (5.26%) Internet
10 1 (5.26%) Blackberry
10 1 (5.26%) SNMP
10 1 (5.26%) Linux
10 1 (5.26%) Financial Institution
10 1 (5.26%) Management Information System
10 1 (5.26%) Wealth Management
10 1 (5.26%) Legal

Service Desk Analyst Skill Set
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 10 (52.63%) MS Office
2 6 (31.58%) MS Excel
3 1 (5.26%) MS PowerPoint
Communications & Networking
1 4 (21.05%) VoIP
2 1 (5.26%) Internet
2 1 (5.26%) SNMP
General
1 3 (15.79%) Finance
2 1 (5.26%) Financial Institution
2 1 (5.26%) Legal
Miscellaneous
1 1 (5.26%) Blackberry
1 1 (5.26%) Driving Licence
1 1 (5.26%) Management Information System
Operating Systems
1 10 (52.63%) Windows
2 5 (26.32%) Windows 7
3 2 (10.53%) Windows Server
4 1 (5.26%) Linux
Processes & Methodologies
1 16 (84.21%) ITIL
2 3 (15.79%) Incident Management
3 1 (5.26%) Data Analysis
3 1 (5.26%) Data Protection
3 1 (5.26%) Document Management
3 1 (5.26%) Investment Management
3 1 (5.26%) ITIL V3
3 1 (5.26%) Root Cause Analysis
3 1 (5.26%) SDLC
3 1 (5.26%) Wealth Management
Programming Languages
1 5 (26.32%) SQL
Qualifications
1 5 (26.32%) Cisco Certification
2 4 (21.05%) Microsoft Certification
3 2 (10.53%) MCP
4 1 (5.26%) CCNA
4 1 (5.26%) ITIL Certification
4 1 (5.26%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (10.53%) SLA
System Software
1 9 (47.37%) Active Directory
Systems Management
1 6 (31.58%) SCCM
2 5 (26.32%) Microsoft Intune
Vendors
1 14 (73.68%) Microsoft
2 4 (21.05%) Cisco
3 2 (10.53%) Citrix
Billingham, Cleveland
EasyWebRecruitment.com
Salary: Competitive
Posted: 3 days ago
Gateshead, Tyne and Wear
RecruitmentRevolution.com Limited
Salary: Excellent Salary + Full Company Benefits Package
Posted: 2 days ago
Newcastle upon Tyne
Nigel Frank International Ltd
Salary: £22000 - £23000 per annum
Posted: 5 days ago