The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 62 82 68
Rank change year-on-year
+20 -14
Permanent jobs requiring a Service Desk Analyst 21 1 8
As % of all permanent IT jobs located in the North East 2.82% 0.13% 1.09%
As % of the Job Titles category 2.92% 0.13% 1.11%
Number of salaries quoted 20 1 5
Average salary £27,500 £18,000 £22,500
Average salary % change year-on-year
+52.77% -20.00%
UK excluding London average salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
719 759 720
As % of all permanent IT jobs located in the North East 96.64% 96.32% 98.23%
Number of salaries quoted 626 639 614
Average salary £36,000 £37,500 £35,000
Average salary % change year-on-year
-4.00% +7.14%
90% offered a salary of more than £24,000 £25,500 £23,500
10% offered a salary of more than £60,000 £47,500 £55,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North East region.

Service Desk Analyst Salary Trend in the North East

Service Desk Analyst
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North East region over the 3 months to 29 April 2016.

Service Desk Analyst Salary Histogram in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +19 20 £27,500 +52.77% 1
Durham - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North East

For the 6 months to 29 April 2016, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 28 (80.00%) ITIL
2 24 (68.57%) Microsoft
3 21 (60.00%) MS Office
4 19 (54.29%) Active Directory
5 17 (48.57%) Windows
6 15 (42.86%) MS Excel
6 15 (42.86%) Finance
7 14 (40.00%) Incident Management
8 12 (34.29%) Windows 7
9 10 (28.57%) SCCM
10 9 (25.71%) SLA
11 7 (20.00%) SQL
11 7 (20.00%) Telecoms
12 6 (17.14%) Management Information System
12 6 (17.14%) Back Office
12 6 (17.14%) Service Delivery
13 5 (14.29%) Service Management
13 5 (14.29%) Windows XP
13 5 (14.29%) Analytical Skills
14 4 (11.43%) MS PowerPoint
14 4 (11.43%) VoIP
14 4 (11.43%) MCP
14 4 (11.43%) Linux
14 4 (11.43%) Cisco
15 3 (8.57%) ITIL Certification
15 3 (8.57%) Remedy
15 3 (8.57%) SNMP
15 3 (8.57%) HP
15 3 (8.57%) Dell
15 3 (8.57%) Data Analysis

Service Desk Analyst
Top Related IT Skills in the North East by Category

For the 6 months to 29 April 2016, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 21 (60.00%) MS Office
2 15 (42.86%) MS Excel
3 4 (11.43%) MS PowerPoint
Communications & Networking
1 4 (11.43%) VoIP
2 3 (8.57%) SNMP
3 1 (2.86%) DHCP
3 1 (2.86%) DNS
3 1 (2.86%) Firewall
Database & Business Intelligence
1 1 (2.86%) SQL Server
General
1 15 (42.86%) Finance
2 7 (20.00%) Telecoms
3 6 (17.14%) Back Office
4 2 (5.71%) Banking
4 2 (5.71%) Financial Institution
Miscellaneous
1 6 (17.14%) Management Information System
2 5 (14.29%) Analytical Skills
3 2 (5.71%) Blackberry
3 2 (5.71%) Private Cloud
3 2 (5.71%) Public Cloud
Operating Systems
1 17 (48.57%) Windows
2 12 (34.29%) Windows 7
3 5 (14.29%) Windows XP
4 4 (11.43%) Linux
5 3 (8.57%) Windows Server
6 1 (2.86%) Windows 8
Processes & Methodologies
1 28 (80.00%) ITIL
2 14 (40.00%) Incident Management
3 6 (17.14%) Service Delivery
4 5 (14.29%) Service Management
5 3 (8.57%) Data Analysis
5 3 (8.57%) Information Security
5 3 (8.57%) Investment Management
5 3 (8.57%) ITIL V3
5 3 (8.57%) ITSM
5 3 (8.57%) Problem Management
5 3 (8.57%) Root Cause Analysis
6 2 (5.71%) Continuous Improvement
6 2 (5.71%) CRM
6 2 (5.71%) Process Management
6 2 (5.71%) Wealth Management
7 1 (2.86%) Network Monitoring
Programming Languages
1 7 (20.00%) SQL
Qualifications
1 4 (11.43%) MCP
2 3 (8.57%) ITIL Certification
2 3 (8.57%) ITIL Foundation Certificate
3 1 (2.86%) Cisco Certification
3 1 (2.86%) Microsoft Certification
3 1 (2.86%) SC Cleared
3 1 (2.86%) Security Cleared
Quality Assurance & Compliance
1 9 (25.71%) SLA
System Software
1 19 (54.29%) Active Directory
Systems Management
1 10 (28.57%) SCCM
Vendors
1 24 (68.57%) Microsoft
2 4 (11.43%) Cisco
3 3 (8.57%) Dell
3 3 (8.57%) HP
3 3 (8.57%) Remedy
4 2 (5.71%) Citrix
5 1 (2.86%) Apple
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £25000 - £30000 per annum + bonuses and and benefits
Posted: 4 days ago