The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 72 66 63
Rank change year-on-year
-6 -3
Permanent jobs requiring a Service Desk Analyst 6 5 7
As % of all permanent IT jobs located in the North East 0.72% 0.77% 0.94%
As % of the Job Titles category 0.74% 0.79% 0.97%
Number of salaries quoted 6 5 7
Average salary £19,250 £19,500 £19,000
Average salary % change year-on-year
-1.28% +2.63%
90% offered a salary of more than £19,000 £11,000 £17,400
10% offered a salary of more than £20,750 £27,000 £20,600
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
811 635 725
As % of all permanent IT jobs located in the North East 97.36% 97.39% 97.05%
Number of salaries quoted 599 553 625
Average salary £35,000 £37,500 £33,500
Average salary % change year-on-year
-6.66% +11.94%
90% offered a salary of more than £22,500 £22,500 £22,500
10% offered a salary of more than £52,500 £52,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North East region.

Service Desk Analyst Salary Trend in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -9 5 £19,000 -2.56% 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North East

For the 6 months to 22 September 2014, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 10 (71.43%) Microsoft
2 8 (57.14%) MS Office
3 6 (42.86%) ITIL
3 6 (42.86%) MS Excel
4 5 (35.71%) Active Directory
4 5 (35.71%) Microsoft Certification
4 5 (35.71%) MCDST
5 4 (28.57%) Windows XP
5 4 (28.57%) Windows
6 3 (21.43%) Incident Management
6 3 (21.43%) SQL
6 3 (21.43%) Security Cleared
6 3 (21.43%) Analytical Skills
7 2 (14.29%) Northgate
7 2 (14.29%) Server Monitoring
7 2 (14.29%) Problem Management
7 2 (14.29%) Service Management
7 2 (14.29%) Windows 2000
7 2 (14.29%) SLA
7 2 (14.29%) Remedy
7 2 (14.29%) HP
8 1 (7.14%) Dell
8 1 (7.14%) Configuration Management
8 1 (7.14%) Peregrine
8 1 (7.14%) Cisco
8 1 (7.14%) SharePoint
8 1 (7.14%) Change Management
8 1 (7.14%) ITSM
8 1 (7.14%) Management Information System
8 1 (7.14%) Information Security

Service Desk Analyst
Top Related IT Skills in the North East by Category

For the 6 months to 22 September 2014, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.14%) SharePoint
Applications
1 8 (57.14%) MS Office
2 6 (42.86%) MS Excel
Miscellaneous
1 3 (21.43%) Analytical Skills
2 1 (7.14%) Management Information System
Operating Systems
1 4 (28.57%) Windows XP
1 4 (28.57%) Windows
2 2 (14.29%) Windows 2000
3 1 (7.14%) Windows 7
Processes & Methodologies
1 6 (42.86%) ITIL
2 3 (21.43%) Incident Management
3 2 (14.29%) Server Monitoring
3 2 (14.29%) Problem Management
3 2 (14.29%) Service Management
4 1 (7.14%) Configuration Management
4 1 (7.14%) Change Management
4 1 (7.14%) ITSM
4 1 (7.14%) Information Security
4 1 (7.14%) Data Protection
4 1 (7.14%) Root Cause Analysis
Programming Languages
1 3 (21.43%) SQL
Qualifications
1 5 (35.71%) Microsoft Certification
1 5 (35.71%) MCDST
2 3 (21.43%) Security Cleared
3 1 (7.14%) Degree
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 5 (35.71%) Active Directory
Vendors
1 10 (71.43%) Microsoft
2 2 (14.29%) Northgate
2 2 (14.29%) Remedy
2 2 (14.29%) HP
3 1 (7.14%) Dell
3 1 (7.14%) Peregrine
3 1 (7.14%) Cisco
Sunderland
Reed Technology - UK Posting Account
Salary: £20000 - £22000 per annum
Posted: 3 days ago
Newcastle, Staffordshire
Searchability.co.uk
Salary: £18000 - £25000 per annum + Benefits
Posted: 4 days ago