The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 65 63 64
Rank change year-on-year
-2 +1
Permanent jobs requiring a Service Desk Analyst 7 2 9
As % of all permanent IT jobs located in the North East 1.03% 0.36% 1.38%
As % of the Job Titles category 1.12% 0.36% 1.40%
Number of salaries quoted 6 2 9
Average salary £20,000 £18,710 £20,500
Average salary % change year-on-year
+6.89% -8.73%
90% offered a salary of more than £17,500 £18,710 £19,240
10% offered a salary of more than £25,250 £18,710 £22,300
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
626 549 643
As % of all permanent IT jobs located in the North East 92.33% 97.86% 98.47%
Number of salaries quoted 528 434 536
Average salary £35,000 £35,500 £35,000
Average salary % change year-on-year
-1.40% +1.42%
90% offered a salary of more than £24,000 £25,000 £22,500
10% offered a salary of more than £55,000 £60,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North East region.

Service Desk Analyst Salary Trend in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -15 6 £20,000 +6.89%
Durham - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North East

For the 6 months to 26 January 2015, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 15 (93.75%) ITIL
2 13 (81.25%) Microsoft
3 10 (62.50%) Active Directory
4 9 (56.25%) Microsoft Certification
5 8 (50.00%) MS Office
6 6 (37.50%) Cisco
7 5 (31.25%) Service Management
7 5 (31.25%) MCDST
8 4 (25.00%) HP
8 4 (25.00%) Windows
8 4 (25.00%) MS Excel
8 4 (25.00%) Cisco Certification
9 3 (18.75%) Windows XP
9 3 (18.75%) SLA
9 3 (18.75%) Windows 7
9 3 (18.75%) Incident Management
10 2 (12.50%) Problem Management
10 2 (12.50%) Data Protection
10 2 (12.50%) Security Cleared
10 2 (12.50%) Analytical Skills
10 2 (12.50%) Change Management
10 2 (12.50%) ITSM
10 2 (12.50%) Management Information System
10 2 (12.50%) Information Security
10 2 (12.50%) Dell
10 2 (12.50%) Peregrine
10 2 (12.50%) Remedy
10 2 (12.50%) Configuration Management
11 1 (6.25%) Citrix
11 1 (6.25%) Linux

Service Desk Analyst
Top Related IT Skills in the North East by Category

For the 6 months to 26 January 2015, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 8 (50.00%) MS Office
2 4 (25.00%) MS Excel
Miscellaneous
1 2 (12.50%) Management Information System
1 2 (12.50%) Analytical Skills
2 1 (6.25%) PDA
Operating Systems
1 4 (25.00%) Windows
2 3 (18.75%) Windows XP
2 3 (18.75%) Windows 7
3 1 (6.25%) Android
3 1 (6.25%) Linux
Processes & Methodologies
1 15 (93.75%) ITIL
2 5 (31.25%) Service Management
3 3 (18.75%) Incident Management
4 2 (12.50%) Problem Management
4 2 (12.50%) Data Protection
4 2 (12.50%) Change Management
4 2 (12.50%) ITSM
4 2 (12.50%) Information Security
4 2 (12.50%) Configuration Management
5 1 (6.25%) Service Delivery
Qualifications
1 9 (56.25%) Microsoft Certification
2 5 (31.25%) MCDST
3 4 (25.00%) Cisco Certification
4 2 (12.50%) Security Cleared
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 10 (62.50%) Active Directory
Vendors
1 13 (81.25%) Microsoft
2 6 (37.50%) Cisco
3 4 (25.00%) HP
4 2 (12.50%) Dell
4 2 (12.50%) Peregrine
4 2 (12.50%) Remedy
5 1 (6.25%) Citrix