The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 56 70 67
Rank change year-on-year
+14 -3
Permanent jobs requiring a Service Desk Analyst 17 6 2
As % of all permanent IT jobs located in the North East 2.91% 0.86% 0.35%
As % of the Job Titles category 2.99% 0.92% 0.36%
Number of salaries quoted 16 5 2
Average salary £17,250 £19,000 £18,710
Average salary % change year-on-year
-9.21% +1.54%
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North East
Permanent IT job ads with a match in the
Job Titles category
569 655 554
As % of all permanent IT jobs located in the North East 97.43% 94.24% 98.23%
Number of salaries quoted 487 553 443
Average salary £35,000 £35,000 £36,250
Average salary % change year-on-year
- -3.44%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £50,000 £50,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North East

Service Desk Analyst
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North East region.

Service Desk Analyst Salary Trend in the North East

Service Desk Analyst
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North East region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +17 16 £17,250 -9.21% 8
Durham -4 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North East

For the 6 months to 9 February 2016, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 22 (81.48%) Microsoft
2 19 (70.37%) ITIL
3 11 (40.74%) Cisco
3 11 (40.74%) MS Office
4 10 (37.04%) Windows
5 9 (33.33%) Active Directory
6 8 (29.63%) Cisco Certification
6 8 (29.63%) Microsoft Certification
6 8 (29.63%) Finance
7 7 (25.93%) Telecoms
7 7 (25.93%) MS Excel
8 6 (22.22%) Service Delivery
8 6 (22.22%) Back Office
9 5 (18.52%) Windows 7
9 5 (18.52%) Analytical Skills
9 5 (18.52%) SLA
10 4 (14.81%) Windows XP
10 4 (14.81%) Service Management
10 4 (14.81%) Incident Management
11 3 (11.11%) Problem Management
11 3 (11.11%) ITSM
11 3 (11.11%) Management Information System
11 3 (11.11%) Information Security
11 3 (11.11%) HP
11 3 (11.11%) Dell
12 2 (7.41%) Citrix
12 2 (7.41%) Remedy
12 2 (7.41%) Process Management
12 2 (7.41%) CRM
12 2 (7.41%) Private Cloud

Service Desk Analyst
Top Related IT Skills in the North East by Category

For the 6 months to 9 February 2016, IT jobs across the North East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.70%) MS Exchange
Applications
1 11 (40.74%) MS Office
2 7 (25.93%) MS Excel
Communications & Networking
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) Firewall
1 1 (3.70%) LAN
1 1 (3.70%) VoIP
1 1 (3.70%) VPN
1 1 (3.70%) WAN
Database & Business Intelligence
1 1 (3.70%) SQL Server
General
1 8 (29.63%) Finance
2 7 (25.93%) Telecoms
3 6 (22.22%) Back Office
4 1 (3.70%) Financial Institution
Miscellaneous
1 5 (18.52%) Analytical Skills
2 3 (11.11%) Management Information System
3 2 (7.41%) Private Cloud
3 2 (7.41%) Public Cloud
4 1 (3.70%) Blackberry
Operating Systems
1 10 (37.04%) Windows
2 5 (18.52%) Windows 7
3 4 (14.81%) Windows XP
4 2 (7.41%) Windows Server
5 1 (3.70%) Windows 8
Processes & Methodologies
1 19 (70.37%) ITIL
2 6 (22.22%) Service Delivery
3 4 (14.81%) Incident Management
3 4 (14.81%) Service Management
4 3 (11.11%) Information Security
4 3 (11.11%) ITSM
4 3 (11.11%) Problem Management
5 2 (7.41%) CRM
5 2 (7.41%) Process Management
6 1 (3.70%) Continuous Improvement
6 1 (3.70%) Wealth Management
Programming Languages
1 1 (3.70%) SQL
Qualifications
1 8 (29.63%) Cisco Certification
1 8 (29.63%) Microsoft Certification
2 2 (7.41%) ITIL Foundation Certificate
3 1 (3.70%) MCP
3 1 (3.70%) SC Cleared
3 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 5 (18.52%) SLA
System Software
1 9 (33.33%) Active Directory
Systems Management
1 1 (3.70%) SCCM
Vendors
1 22 (81.48%) Microsoft
2 11 (40.74%) Cisco
3 3 (11.11%) Dell
3 3 (11.11%) HP
4 2 (7.41%) Citrix
4 2 (7.41%) Remedy
5 1 (3.70%) Apple
Newcastle Upon Tyne, Tyne and Wear
Connectus
Salary: £18000 - £22000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Calibre Search Ltd
Salary: £18000 - £22000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Harvey Nash plc
Salary: £18000 - £22000 per annum
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £17000 - £19000 per annum
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £18000 - £21000 per annum + benefits
Posted: 5 days ago
Tyneside
Nigel Wright Consultancy
Salary: Up to £19000
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £25,000 to £30,000 per annum
Posted: 6 days ago