The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 226 248 232
Rank change year-on-year
+22 -16
Permanent jobs requiring a Help Desk Support Analyst 11 9 15
As % of all permanent IT jobs located in the North West 0.19% 0.13% 0.23%
As % of the Job Titles category 0.20% 0.13% 0.24%
Number of salaries quoted 11 6 15
Average salary £20,000 £19,500 £21,000
Average salary % change year-on-year
+2.56% -7.14%
UK excluding London average salary £21,000 £21,250 £21,000
% change year-on-year
-1.17% +1.19%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5438 6824 6306
As % of all permanent IT jobs located in the North West 95.98% 96.56% 96.29%
Number of salaries quoted 4555 5782 5290
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £23,500 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the North West

Help Desk Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the North West region.

Help Desk Support Analyst Salary Trend in the North West

Help Desk Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the North West region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +28 9 £20,000 +2.56%
Cumbria - 1 £22,500 -
Merseyside - 1 £25,000 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 8 February 2016, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 17 (89.47%) Windows
2 9 (47.37%) Microsoft
3 8 (42.11%) SQL Server
3 8 (42.11%) Windows Server
4 6 (31.58%) System Testing
4 6 (31.58%) Time Management
4 6 (31.58%) Firewall
4 6 (31.58%) IIS
4 6 (31.58%) T-SQL
4 6 (31.58%) SNMP
4 6 (31.58%) TCP/IP
4 6 (31.58%) DNS
4 6 (31.58%) HTTPS
4 6 (31.58%) Internet
4 6 (31.58%) Apple
5 5 (26.32%) Microsoft Certification
5 5 (26.32%) MCSA
5 5 (26.32%) MS Excel
5 5 (26.32%) MCP
5 5 (26.32%) MCITP
5 5 (26.32%) Degree
5 5 (26.32%) Windows Server 2003
6 4 (21.05%) Computer Science
6 4 (21.05%) ITIL
6 4 (21.05%) Active Directory
6 4 (21.05%) Citrix
6 4 (21.05%) SLA
7 3 (15.79%) Exchange Server 2010
7 3 (15.79%) Windows Server 2012
7 3 (15.79%) Information Assurance

Help Desk Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 8 February 2016, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (31.58%) IIS
2 3 (15.79%) Exchange Server 2007
2 3 (15.79%) Exchange Server 2010
2 3 (15.79%) MS Exchange
Applications
1 5 (26.32%) MS Excel
2 3 (15.79%) MS Office
Communications & Networking
1 6 (31.58%) DNS
1 6 (31.58%) Firewall
1 6 (31.58%) HTTPS
1 6 (31.58%) Internet
1 6 (31.58%) SNMP
1 6 (31.58%) TCP/IP
2 3 (15.79%) LAN
2 3 (15.79%) VoIP
2 3 (15.79%) WAN
Database & Business Intelligence
1 8 (42.11%) SQL Server
General
1 2 (10.53%) Advertising
2 1 (5.26%) Finance
2 1 (5.26%) Legal
Miscellaneous
1 4 (21.05%) Computer Science
2 2 (10.53%) Analytical Skills
3 1 (5.26%) Enterprise Software
3 1 (5.26%) Management Information System
Operating Systems
1 17 (89.47%) Windows
2 8 (42.11%) Windows Server
3 5 (26.32%) Windows Server 2003
4 3 (15.79%) Windows Server 2008
4 3 (15.79%) Windows Server 2012
5 2 (10.53%) Windows 2000
5 2 (10.53%) Windows Vista
5 2 (10.53%) Windows XP
6 1 (5.26%) Apple iOS
6 1 (5.26%) Linux
6 1 (5.26%) Unix
Processes & Methodologies
1 6 (31.58%) System Testing
1 6 (31.58%) Time Management
2 4 (21.05%) ITIL
3 3 (15.79%) Incident Management
3 3 (15.79%) Information Assurance
3 3 (15.79%) Security Testing
3 3 (15.79%) Software Testing
4 2 (10.53%) Problem Management
4 2 (10.53%) Root Cause Analysis
4 2 (10.53%) Service Delivery
4 2 (10.53%) Ticket Management
5 1 (5.26%) Logistics
5 1 (5.26%) Supply Chain Management
Programming Languages
1 6 (31.58%) T-SQL
2 2 (10.53%) VBA
3 1 (5.26%) C
Qualifications
1 5 (26.32%) Degree
1 5 (26.32%) MCITP
1 5 (26.32%) MCP
1 5 (26.32%) MCSA
1 5 (26.32%) Microsoft Certification
2 3 (15.79%) ITIL Certification
3 2 (10.53%) MCSE
Quality Assurance & Compliance
1 4 (21.05%) SLA
System Software
1 4 (21.05%) Active Directory
2 1 (5.26%) Terminal Services
2 1 (5.26%) XenApp
Vendors
1 9 (47.37%) Microsoft
2 6 (31.58%) Apple
3 4 (21.05%) Citrix
4 3 (15.79%) VMware