The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 244 229 245
Rank change year-on-year
-15 +16
Permanent jobs requiring a Help Desk Support Analyst 11 12 15
As % of all permanent IT jobs located in the North West 0.15% 0.18% 0.19%
As % of the Job Titles category 0.16% 0.19% 0.20%
Number of salaries quoted 8 12 15
Average salary £20,000 £21,000 £15,500
Average salary % change year-on-year
-4.76% +35.48%
90% offered a salary of more than £19,500 £18,650 £14,500
10% offered a salary of more than £24,650 £22,000 £19,000
UK excluding London average salary £20,000 £21,000 £20,000
% change year-on-year
-4.76% +5.00%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6866 6390 7657
As % of all permanent IT jobs located in the North West 94.43% 95.32% 96.44%
Number of salaries quoted 5895 5403 6750
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,525 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the North West

Help Desk Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the North West region.

Help Desk Support Analyst Salary Trend in the North West

Help Desk Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the North West region over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -3 4 £22,250 +5.95%
Manchester -17 4 £19,750 -10.22%
Lancashire - 3 - -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 29 December 2014, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 10 (76.92%) Windows
1 10 (76.92%) ITIL
1 10 (76.92%) Microsoft
2 9 (69.23%) MS Excel
3 6 (46.15%) Active Directory
4 4 (30.77%) Windows 7
5 3 (23.08%) MS Office
5 3 (23.08%) Incident Management
5 3 (23.08%) Analytical Skills
5 3 (23.08%) TCP/IP
5 3 (23.08%) SLA
5 3 (23.08%) Windows Server 2003
5 3 (23.08%) MCP
5 3 (23.08%) Service Management
6 2 (15.38%) Wi-Fi
6 2 (15.38%) Finance
6 2 (15.38%) LAN
6 2 (15.38%) WAN
6 2 (15.38%) Citrix
6 2 (15.38%) ITIL Certification
6 2 (15.38%) Windows 8
6 2 (15.38%) Advertising
6 2 (15.38%) VMware
6 2 (15.38%) Data Entry
7 1 (7.69%) Hyper-V
7 1 (7.69%) Backup Exec
7 1 (7.69%) Data Protection
7 1 (7.69%) Security Cleared
7 1 (7.69%) VMware Infrastructure
7 1 (7.69%) SCDPM

Help Desk Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 29 December 2014, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) MS Exchange
Applications
1 9 (69.23%) MS Excel
2 3 (23.08%) MS Office
3 1 (7.69%) MS PowerPoint
Communications & Networking
1 3 (23.08%) TCP/IP
2 2 (15.38%) Wi-Fi
2 2 (15.38%) LAN
2 2 (15.38%) WAN
General
1 2 (15.38%) Finance
1 2 (15.38%) Advertising
2 1 (7.69%) Legal
Miscellaneous
1 3 (23.08%) Analytical Skills
2 1 (7.69%) GIS
Operating Systems
1 10 (76.92%) Windows
2 4 (30.77%) Windows 7
3 3 (23.08%) Windows Server 2003
4 2 (15.38%) Windows 8
5 1 (7.69%) Windows XP
Processes & Methodologies
1 10 (76.92%) ITIL
2 3 (23.08%) Service Management
2 3 (23.08%) Incident Management
3 2 (15.38%) Data Entry
4 1 (7.69%) Data Protection
4 1 (7.69%) Change Management
4 1 (7.69%) Logistics
Qualifications
1 3 (23.08%) MCP
2 2 (15.38%) ITIL Certification
3 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 3 (23.08%) SLA
System Software
1 6 (46.15%) Active Directory
2 1 (7.69%) VMware Infrastructure
2 1 (7.69%) Hyper-V
Systems Management
1 1 (7.69%) Backup Exec
1 1 (7.69%) SCDPM
Vendors
1 10 (76.92%) Microsoft
2 2 (15.38%) Citrix
2 2 (15.38%) VMware
3 1 (7.69%) Cisco
3 1 (7.69%) Symantec
3 1 (7.69%) Dell