The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 247 255 235
Rank change year-on-year
+8 -20
Permanent jobs requiring a Help Desk Support Analyst 7 2 6
As % of all permanent IT jobs located in the North West 0.10% 0.027% 0.088%
As % of the Job Titles category 0.11% 0.029% 0.093%
Number of salaries quoted 6 2 6
Average salary £20,750 £19,500 £17,000
Average salary % change year-on-year
+6.41% +14.70%
90% offered a salary of more than £19,000 £17,100 £15,500
10% offered a salary of more than £26,000 £21,900 £18,000
UK excluding London average salary £22,000 £22,000 £19,250
% change year-on-year
- +14.28%
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6429 6960 6464
As % of all permanent IT jobs located in the North West 95.60% 94.84% 94.30%
Number of salaries quoted 5344 5645 5548
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the North West

Help Desk Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the North West region.

Help Desk Support Analyst Salary Trend in the North West

Help Desk Support Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the North West region over the 3 months to 28 August 2015.

Help Desk Support Analyst Salary Histogram in the North West

Help Desk Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the North West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +5 5 £19,250 -14.44%
Lancashire - 2 £22,000 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2015, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 9 (100.00%) Windows
2 7 (77.78%) Microsoft
3 6 (66.67%) Active Directory
3 6 (66.67%) MS Excel
3 6 (66.67%) Windows 7
4 5 (55.56%) MS Office
5 4 (44.44%) ITIL
5 4 (44.44%) Windows XP
5 4 (44.44%) Windows Server 2003
5 4 (44.44%) Degree
5 4 (44.44%) Windows Vista
5 4 (44.44%) Computer Science
6 3 (33.33%) Problem Management
6 3 (33.33%) VMware
6 3 (33.33%) MCITP
6 3 (33.33%) SQL Server
6 3 (33.33%) Windows Server 2008
6 3 (33.33%) Windows 8
6 3 (33.33%) Root Cause Analysis
6 3 (33.33%) Analytical Skills
6 3 (33.33%) Blackberry
6 3 (33.33%) Citrix
6 3 (33.33%) Microsoft Certification
6 3 (33.33%) MCP
6 3 (33.33%) VBA
6 3 (33.33%) Windows 2000
6 3 (33.33%) MCSE
6 3 (33.33%) MCSA
7 2 (22.22%) MS Exchange
7 2 (22.22%) DHCP

Help Desk Support Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2015, IT jobs across the North West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
2 1 (11.11%) Exchange Server 2010
Applications
1 6 (66.67%) MS Excel
2 5 (55.56%) MS Office
3 1 (11.11%) MS PowerPoint
Communications & Networking
1 2 (22.22%) TCP/IP
1 2 (22.22%) VPN
1 2 (22.22%) DNS
1 2 (22.22%) Wi-Fi
1 2 (22.22%) DHCP
2 1 (11.11%) SNMP
2 1 (11.11%) Wireless
2 1 (11.11%) Structured Cabling
2 1 (11.11%) LAN
2 1 (11.11%) PBX
2 1 (11.11%) VoIP
2 1 (11.11%) WAN
Database & Business Intelligence
1 3 (33.33%) SQL Server
2 1 (11.11%) MS Access
2 1 (11.11%) MySQL
General
1 1 (11.11%) Finance
Miscellaneous
1 4 (44.44%) Computer Science
2 3 (33.33%) Blackberry
2 3 (33.33%) Analytical Skills
3 2 (22.22%) iPhone
3 2 (22.22%) iPad
4 1 (11.11%) Management Information System
4 1 (11.11%) Statistics
Operating Systems
1 9 (100.00%) Windows
2 6 (66.67%) Windows 7
3 4 (44.44%) Windows XP
3 4 (44.44%) Windows Server 2003
3 4 (44.44%) Windows Vista
4 3 (33.33%) Windows Server 2008
4 3 (33.33%) Windows 8
4 3 (33.33%) Windows 2000
5 1 (11.11%) Windows Server 2012
5 1 (11.11%) Linux
Processes & Methodologies
1 4 (44.44%) ITIL
2 3 (33.33%) Problem Management
2 3 (33.33%) Root Cause Analysis
3 1 (11.11%) Network Monitoring
3 1 (11.11%) Server Monitoring
3 1 (11.11%) Security Patching
3 1 (11.11%) Network Management
Programming Languages
1 3 (33.33%) VBA
Qualifications
1 4 (44.44%) Degree
2 3 (33.33%) MCP
2 3 (33.33%) MCSE
2 3 (33.33%) MCSA
2 3 (33.33%) Microsoft Certification
2 3 (33.33%) MCITP
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 6 (66.67%) Active Directory
2 2 (22.22%) vSphere
3 1 (11.11%) Terminal Services
3 1 (11.11%) VMware Infrastructure
3 1 (11.11%) XenApp
Vendors
1 7 (77.78%) Microsoft
2 3 (33.33%) Citrix
2 3 (33.33%) VMware
3 1 (11.11%) Facebook
3 1 (11.11%) Twitter
3 1 (11.11%) Avaya
3 1 (11.11%) Apple
3 1 (11.11%) HP
3 1 (11.11%) Nortel