The table below looks at the statistics for Incident Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Incident Management
Rank 151 185 146
Rank change year-on-year
+34 -39
Permanent jobs citing Incident Management 107 53 106
As % of all permanent IT jobs located in the North West 1.44% 0.77% 1.45%
As % of the Processes & Methodologies category 1.76% 1.00% 1.86%
Number of salaries quoted 88 45 76
Average salary £42,500 £37,500 £35,805
Average salary % change year-on-year
+13.33% +4.73%
90% offered a salary of more than £21,200 £22,409 £20,000
10% offered a salary of more than £55,000 £56,500 £51,000
UK excluding London average salary £40,000 £37,500 £35,805
% change year-on-year
+6.66% +4.73%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6094 5316 5702
As % of all permanent IT jobs located in the North West 81.92% 77.61% 77.81%
Number of salaries quoted 4851 4500 4956
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,000 £26,750 £26,000
10% offered a salary of more than £57,500 £57,500 £55,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Incident Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the North West

Incident Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the North West region.

Incident Management Salary Trend in the North West

Incident Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Incident Management across the North West region over the 3 months to 29 August 2014.

Incident Management Salary Histogram in the North West

Incident Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Incident Management within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +10 48 £32,500 -13.33% 5
Cheshire +16 45 £50,000 +25.00% 2
Merseyside +8 4 £35,500 -23.65% 1
Cumbria - 1 - -
Lancashire - 1 £50,000 -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT jobs across the North West region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 116 (57.14%) ITIL
2 77 (37.93%) Finance
2 77 (37.93%) Problem Management
3 66 (32.51%) Windows
4 56 (27.59%) Microsoft
5 45 (22.17%) Change Management
6 41 (20.20%) SQL
7 38 (18.72%) Active Directory
8 36 (17.73%) Oracle
9 35 (17.24%) Windows Server 2008
10 31 (15.27%) Windows Server 2003
11 30 (14.78%) SQL Server
12 29 (14.29%) SLA
12 29 (14.29%) MS Exchange
13 28 (13.79%) Service Delivery
13 28 (13.79%) Security Cleared
13 28 (13.79%) SC Cleared
14 26 (12.81%) VMware
14 26 (12.81%) Banking
14 26 (12.81%) Cisco
14 26 (12.81%) Microsoft Certification
15 23 (11.33%) Citrix
16 22 (10.84%) MS Excel
16 22 (10.84%) .NET
17 20 (9.85%) C#
17 20 (9.85%) Firewall
18 18 (8.87%) Retail
18 18 (8.87%) Web Services
18 18 (8.87%) Exchange Server 2013
19 17 (8.37%) Network Security

Incident Management
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT jobs across the North West region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 29 (14.29%) MS Exchange
2 18 (8.87%) Exchange Server 2013
3 15 (7.39%) IIS
4 13 (6.40%) Exchange Server 2007
5 10 (4.93%) SharePoint
6 9 (4.43%) Lync
7 8 (3.94%) WebSphere
8 4 (1.97%) Blackberry Enterprise Server
9 3 (1.48%) Tomcat
10 2 (0.99%) Apache
10 2 (0.99%) WebSphere Application Server
10 2 (0.99%) WebLogic
10 2 (0.99%) LiveLink
10 2 (0.99%) Oracle Application Server
11 1 (0.49%) Exchange Server 2003
11 1 (0.49%) TPMS
11 1 (0.49%) NetWeaver
Applications
1 22 (10.84%) MS Excel
2 7 (3.45%) MS Office
Business Applications
1 8 (3.94%) Oracle EBS
1 8 (3.94%) Oracle Applications
1 8 (3.94%) Oracle EBS R12
2 6 (2.96%) Oracle Financials
2 6 (2.96%) Oracle 11i
3 2 (0.99%) Oracle Procure-to-Pay
Cloud Services
1 8 (3.94%) SaaS
2 2 (0.99%) Office 365
Communications & Networking
1 20 (9.85%) Firewall
2 17 (8.37%) Network Security
3 16 (7.88%) SAN
4 13 (6.40%) DNS
4 13 (6.40%) TCP/IP
5 10 (4.93%) SMTP
5 10 (4.93%) NAS
6 7 (3.45%) WAN
7 6 (2.96%) LAN
8 4 (1.97%) VPN
8 4 (1.97%) TETRA
9 3 (1.48%) Wireless
9 3 (1.48%) Internet
9 3 (1.48%) DHCP
10 2 (0.99%) LDAP
10 2 (0.99%) Broadband
10 2 (0.99%) VLAN
11 1 (0.49%) Cisco IOS
11 1 (0.49%) iSCSI
11 1 (0.49%) Cisco ASA
Database & Business Intelligence
1 30 (14.78%) SQL Server
2 15 (7.39%) SQL Server 2008
3 14 (6.90%) SQL Server Integration Services
3 14 (6.90%) SQL Server Reporting Services
4 10 (4.93%) Oracle Database 11g
4 10 (4.93%) SQL Server 2012
4 10 (4.93%) Oracle Database
5 6 (2.96%) Oracle Reports
6 5 (2.46%) SQL Server 2005
6 5 (2.46%) DTS
6 5 (2.46%) SQL Server 2000
6 5 (2.46%) SQL Server Analysis Services
7 3 (1.48%) Hadoop
8 2 (0.99%) Oracle Database 12c
8 2 (0.99%) Oracle Database 10g
8 2 (0.99%) Oracle9i Database
8 2 (0.99%) DB2
9 1 (0.49%) SAP BW
9 1 (0.49%) Big Data
Development Applications
1 9 (4.43%) ClearCase
2 8 (3.94%) JIRA
General
1 77 (37.93%) Finance
2 26 (12.81%) Banking
3 18 (8.87%) Retail
4 11 (5.42%) Retail Banking
5 6 (2.96%) Advertising
6 5 (2.46%) Financial Institution
7 3 (1.48%) Back Office
7 3 (1.48%) Corporate Banking
7 3 (1.48%) Pharmaceutical
8 2 (0.99%) Legal
9 1 (0.49%) Telecoms
9 1 (0.49%) Publishing
9 1 (0.49%) Billing
Job Titles
1 56 (27.59%) Analyst
2 32 (15.76%) Support Analyst
3 22 (10.84%) Service Analyst
4 20 (9.85%) Service Manager
5 19 (9.36%) Service Desk Analyst
6 18 (8.87%) Delivery Manager
7 17 (8.37%) Support Engineer
8 15 (7.39%) Services Delivery Manager
9 13 (6.40%) Applications Support
9 13 (6.40%) NOC Engineer
10 11 (5.42%) Technical Analyst
11 10 (4.93%) Messaging Engineer
12 9 (4.43%) Exchange Engineer
12 9 (4.43%) Technical Specialist
12 9 (4.43%) Consultant
13 8 (3.94%) DBA
13 8 (3.94%) 3rd Line Support
13 8 (3.94%) Oracle Functional Consultant
13 8 (3.94%) Oracle Consultant
13 8 (3.94%) Functional Consultant
Libraries, Frameworks & Software Standards
1 22 (10.84%) .NET
2 18 (8.87%) Web Services
3 14 (6.90%) Middleware
4 9 (4.43%) XML
4 9 (4.43%) XSLT
4 9 (4.43%) ADO.NET Entity Framework
4 9 (4.43%) .NET Framework
4 9 (4.43%) WCF
4 9 (4.43%) WF
5 8 (3.94%) ASP.NET
6 3 (1.48%) WebSphere MQ
7 2 (0.99%) Oracle Fusion
7 2 (0.99%) J2EE
8 1 (0.49%) REST
8 1 (0.49%) VXML
8 1 (0.49%) SAP Basis
8 1 (0.49%) Spring
Miscellaneous
1 16 (7.88%) Management Information System
2 13 (6.40%) Clustering
3 11 (5.42%) FlexPod
4 9 (4.43%) Client/Server
5 8 (3.94%) Blackberry
6 7 (3.45%) Computer Science
7 4 (1.97%) Mathematics
8 3 (1.48%) Online Banking
8 3 (1.48%) Replication
8 3 (1.48%) CLARiiON
9 2 (0.99%) EPoS
9 2 (0.99%) Thin Client
9 2 (0.99%) Fat Client
9 2 (0.99%) iPhone
10 1 (0.49%) iPad
10 1 (0.49%) CMDB
10 1 (0.49%) Data Protection Act
10 1 (0.49%) IVR
10 1 (0.49%) Freedom of Information
10 1 (0.49%) Smartphone
Operating Systems
1 66 (32.51%) Windows
2 35 (17.24%) Windows Server 2008
3 31 (15.27%) Windows Server 2003
4 16 (7.88%) UNIX
5 15 (7.39%) Windows Server 2012
6 10 (4.93%) Linux
7 6 (2.96%) Windows XP
7 6 (2.96%) Windows 2000 Server
7 6 (2.96%) Windows 7
8 4 (1.97%) Windows 2000
8 4 (1.97%) AIX
9 2 (0.99%) Windows Vista
9 2 (0.99%) Windows 8
9 2 (0.99%) Mac OS
Processes & Methodologies
1 116 (57.14%) ITIL
2 77 (37.93%) Problem Management
3 45 (22.17%) Change Management
4 28 (13.79%) Service Delivery
5 17 (8.37%) Stakeholder Management
6 16 (7.88%) Root Cause Analysis
7 15 (7.39%) Disaster Recovery
7 15 (7.39%) Business Intelligence
8 14 (6.90%) Service Management
8 14 (6.90%) Capacity Management
9 13 (6.40%) Configuration Management
10 10 (4.93%) Load Balancing
11 9 (4.43%) Release Management
11 9 (4.43%) SOA
12 7 (3.45%) Time Management
12 7 (3.45%) Performance Tuning
13 6 (2.96%) ERP
14 5 (2.46%) Project Management
14 5 (2.46%) Information Security
14 5 (2.46%) Agile Software Development
Programming Languages
1 41 (20.20%) SQL
2 20 (9.85%) C#
3 14 (6.90%) Java
4 12 (5.91%) Perl
5 10 (4.93%) VB.NET
6 9 (4.43%) C
6 9 (4.43%) C++
7 8 (3.94%) PL/SQL
8 5 (2.46%) T-SQL
9 2 (0.99%) Python
9 2 (0.99%) PowerShell
9 2 (0.99%) JavaScript
10 1 (0.49%) PHP
Qualifications
1 28 (13.79%) SC Cleared
1 28 (13.79%) Security Cleared
2 26 (12.81%) Microsoft Certification
3 17 (8.37%) ITIL Certification
4 15 (7.39%) MCITP
5 14 (6.90%) CTC Cleared
5 14 (6.90%) Cisco Certification
5 14 (6.90%) MCSE
6 12 (5.91%) CCNA
7 11 (5.42%) MCP
8 10 (4.93%) MCSA
9 9 (4.43%) VMware Certified Professional (VCP)
10 8 (3.94%) Degree
11 6 (2.96%) ITIL Foundation Certificate
11 6 (2.96%) CCA
11 6 (2.96%) Citrix Certification
12 5 (2.46%) MCTS
13 3 (1.48%) NCDA
13 3 (1.48%) NCIE
13 3 (1.48%) VCAP
Quality Assurance & Compliance
1 29 (14.29%) SLA
2 3 (1.48%) Data Quality
3 2 (0.99%) ISO 9001
4 1 (0.49%) GxP
4 1 (0.49%) Sarbanes-Oxley
System Software
1 38 (18.72%) Active Directory
2 12 (5.91%) VMware Infrastructure
3 7 (3.45%) Hyper-V
4 3 (1.48%) Oracle RMAN
4 3 (1.48%) vSphere
5 2 (0.99%) XenDesktop
6 1 (0.49%) XenApp
6 1 (0.49%) MetaFrame
Systems Management
1 10 (4.93%) Norton AntiVirus
2 8 (3.94%) OpenView
3 3 (1.48%) Foglight
3 3 (1.48%) Oracle EDQ
4 2 (0.99%) Symantec Endpoint Protection
4 2 (0.99%) HP Data Protector
4 2 (0.99%) Data Guard
4 2 (0.99%) Tivoli
4 2 (0.99%) Tivoli Storage Manager
4 2 (0.99%) Nagios
5 1 (0.49%) Backup Exec
5 1 (0.49%) SCCM
5 1 (0.49%) SCOM
5 1 (0.49%) Cisco UCCE
Vendors
1 56 (27.59%) Microsoft
2 36 (17.73%) Oracle
3 26 (12.81%) Cisco
3 26 (12.81%) VMware
4 23 (11.33%) Citrix
5 14 (6.90%) Juniper
5 14 (6.90%) CheckPoint
5 14 (6.90%) Symantec
6 13 (6.40%) NetApp
7 12 (5.91%) HP
7 12 (5.91%) McAfee
8 10 (4.93%) IBM
9 8 (3.94%) Remedy
10 5 (2.46%) EMC
11 3 (1.48%) Imperva
11 3 (1.48%) Misys
12 2 (0.99%) JBoss
12 2 (0.99%) Reuters
12 2 (0.99%) Bloomberg
12 2 (0.99%) SolarWinds
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