The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 60 50 58
Rank change year-on-year
-10 +8
Permanent jobs requiring a Service Desk Analyst 12 4 2
As % of all permanent IT jobs located in Northampton 1.78% 1.07% 0.45%
As % of the Job Titles category 1.87% 1.11% 0.46%
Number of salaries quoted 11 4 2
Average salary £21,500 £22,000 £21,000
Average salary % change year-on-year
-2.27% +4.76%
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
Northamptonshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Northampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Northampton
Permanent IT job ads with a match in the
Job Titles category
642 359 435
As % of all permanent IT jobs located in Northampton 95.25% 95.73% 98.42%
Number of salaries quoted 593 340 396
Average salary £36,500 £37,500 £38,500
Average salary % change year-on-year
-2.66% -2.59%
90% offered a salary of more than £22,500 £22,500 £27,500
10% offered a salary of more than £52,500 £55,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Northampton

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Northampton region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Northampton

Service Desk Analyst
Salary Trend in Northampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Northampton region.

Service Desk Analyst Salary Trend in Northampton

Service Desk Analyst
Top 30 Related IT Skills in Northampton

For the 6 months to 22 August 2014, IT jobs across the Northampton region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 11 (57.89%) Microsoft
2 9 (47.37%) Windows
3 8 (42.11%) MS Office
3 8 (42.11%) TCP/IP
3 8 (42.11%) SLA
4 7 (36.84%) MS Exchange
4 7 (36.84%) ITIL
4 7 (36.84%) Windows Server 2008
5 6 (31.58%) Service Management
5 6 (31.58%) Windows Server 2003
6 5 (26.32%) Active Directory
6 5 (26.32%) Citrix
6 5 (26.32%) VMware
6 5 (26.32%) MCP
6 5 (26.32%) Cisco
6 5 (26.32%) IP Telephony
6 5 (26.32%) Windows 7
7 4 (21.05%) Retail
7 4 (21.05%) Microsoft Certification
8 3 (15.79%) Windows XP
8 3 (15.79%) MCITP
8 3 (15.79%) Windows Vista
9 2 (10.53%) Exchange Server 2003
9 2 (10.53%) Exchange Server 2007
9 2 (10.53%) SC Cleared
9 2 (10.53%) Security Cleared
9 2 (10.53%) C
9 2 (10.53%) MCSE
9 2 (10.53%) MCSA
10 1 (5.26%) MS Excel

Service Desk Analyst
Top Related IT Skills in Northampton by Category

For the 6 months to 22 August 2014, IT jobs across the Northampton region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (36.84%) MS Exchange
2 2 (10.53%) Exchange Server 2003
2 2 (10.53%) Exchange Server 2007
Applications
1 8 (42.11%) MS Office
2 1 (5.26%) MS Excel
Cloud Services
1 1 (5.26%) Google Apps
Communications & Networking
1 8 (42.11%) TCP/IP
2 5 (26.32%) IP Telephony
3 1 (5.26%) SMTP
Database & Business Intelligence
1 1 (5.26%) Crystal Reports
General
1 4 (21.05%) Retail
2 1 (5.26%) Law
Miscellaneous
1 1 (5.26%) Blackberry
1 1 (5.26%) Mathematics
Operating Systems
1 9 (47.37%) Windows
2 7 (36.84%) Windows Server 2008
3 6 (31.58%) Windows Server 2003
4 5 (26.32%) Windows 7
5 3 (15.79%) Windows XP
5 3 (15.79%) Windows Vista
Processes & Methodologies
1 7 (36.84%) ITIL
2 6 (31.58%) Service Management
3 1 (5.26%) Service Delivery
3 1 (5.26%) ITSM
3 1 (5.26%) Time Management
3 1 (5.26%) Incident Management
Programming Languages
1 2 (10.53%) C
Qualifications
1 5 (26.32%) MCP
2 4 (21.05%) Microsoft Certification
3 3 (15.79%) MCITP
4 2 (10.53%) SC Cleared
4 2 (10.53%) Security Cleared
4 2 (10.53%) MCSE
4 2 (10.53%) MCSA
5 1 (5.26%) HND
5 1 (5.26%) Degree
5 1 (5.26%) MOS
Quality Assurance & Compliance
1 8 (42.11%) SLA
System Software
1 5 (26.32%) Active Directory
Vendors
1 11 (57.89%) Microsoft
2 5 (26.32%) Citrix
2 5 (26.32%) VMware
2 5 (26.32%) Cisco
3 1 (5.26%) Sun
3 1 (5.26%) Google
3 1 (5.26%) ServiceNow