The first table below looks at the demand for ITSM skills in IT jobs advertised for the Northampton region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Northampton region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 48 - -
Rank change year-on-year
- 0
Permanent jobs citing ITSM 6 0 0
As % of all permanent IT jobs located in Northampton 1.523% - -
As % of the Processes & Methodologies category 2.048% - -
Number of salaries quoted 6 0 0
Average salary £50,000 - -
UK excluding London average salary £45,000 £43,500 £43,750
% change year-on-year
+3.44% -0.57%
All Processes & Methodologies
Northampton
Permanent IT job ads with a match in the
Processes & Methodologies category
293 349 329
As % of all permanent IT jobs located in Northampton 74.37% 76.20% 69.41%
Number of salaries quoted 252 338 309
Average salary £38,500 £37,500 £35,000
Average salary % change year-on-year
+2.66% +7.14%
90% offered a salary of more than £26,000 £24,000 £26,000
10% offered a salary of more than £50,000 £48,000 £57,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
Northamptonshire

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Northampton region as a proportion of the total demand within the Processes & Methodologies category.

Northampton ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Northampton region.

Northampton ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the Northampton region over the 3 months to 24 May 2013.

Northampton ITSM Salary Histogram

ITSM
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Northampton region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 9 (100.00%) ITIL
2 6 (66.67%) Service Management
2 6 (66.67%) Service Delivery
3 3 (33.33%) ITIL V3
3 3 (33.33%) Root Cause Analysis
4 2 (22.22%) Trend Analysis
4 2 (22.22%) ITIL V2
4 2 (22.22%) Remedy
4 2 (22.22%) Retail
4 2 (22.22%) Problem Management
4 2 (22.22%) Remedy ITSM
4 2 (22.22%) SQL
5 1 (11.11%) VBScript
5 1 (11.11%) VB
5 1 (11.11%) .NET
5 1 (11.11%) SQL Server
5 1 (11.11%) MS Office
5 1 (11.11%) Windows
5 1 (11.11%) MCSE
5 1 (11.11%) MS Excel
5 1 (11.11%) Microsoft
5 1 (11.11%) Dell
5 1 (11.11%) Microsoft Certification
5 1 (11.11%) BMC
5 1 (11.11%) SQL Server 2000
5 1 (11.11%) Symantec
5 1 (11.11%) SCCM
5 1 (11.11%) SCOM
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Finance

ITSM
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Northampton region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Development
1 1 (11.11%) .NET
Applications
1 1 (11.11%) MS Office
1 1 (11.11%) MS Excel
Business Applications
1 2 (22.22%) Remedy ITSM
Database & Business Intelligence
1 1 (11.11%) SQL Server
1 1 (11.11%) SQL Server 2000
General
1 2 (22.22%) Retail
2 1 (11.11%) Finance
Job Titles
1 6 (66.67%) Service Manager
2 5 (55.56%) Service Desk Manager
3 4 (44.44%) Technical Services Manager
3 4 (44.44%) Technical Manager
3 4 (44.44%) Services Delivery Manager
3 4 (44.44%) Delivery Manager
3 4 (44.44%) Technical Delivery Manager
4 2 (22.22%) Problem Manager
4 2 (22.22%) Analyst
4 2 (22.22%) Support Analyst
5 1 (11.11%) Technical Support
5 1 (11.11%) Applications Support
5 1 (11.11%) Head of Service Management
5 1 (11.11%) Technical Support Analyst
5 1 (11.11%) Applications Support Analyst
5 1 (11.11%) Technical Analyst
Operating Systems
1 1 (11.11%) Windows
Processes & Methodologies
1 9 (100.00%) ITIL
2 6 (66.67%) Service Management
2 6 (66.67%) Service Delivery
3 3 (33.33%) ITIL V3
3 3 (33.33%) Root Cause Analysis
4 2 (22.22%) Trend Analysis
4 2 (22.22%) ITIL V2
4 2 (22.22%) Problem Management
5 1 (11.11%) Disaster Recovery
5 1 (11.11%) Stakeholder Management
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) VBScript
2 1 (11.11%) VB
Qualifications
1 1 (11.11%) MCSE
1 1 (11.11%) Microsoft Certification
Systems Management
1 1 (11.11%) SCCM
1 1 (11.11%) SCOM
1 1 (11.11%) Norton AntiVirus
Vendors
1 2 (22.22%) Remedy
2 1 (11.11%) Microsoft
2 1 (11.11%) Dell
2 1 (11.11%) BMC
2 1 (11.11%) Symantec