The table below looks at the statistics for Service Management skills in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 24 45 38
Rank change year-on-year
+21 -7
Permanent jobs citing Service Management 27 3 14
As % of all permanent IT jobs located in Peterborough 7.69% 1.00% 4.15%
As % of the Processes & Methodologies category 8.88% 1.15% 5.49%
Number of salaries quoted 17 3 11
Average salary £47,500 £18,750 £24,500
Average salary % change year-on-year
+153.33% -23.46%
90% offered a salary of more than £29,500 £18,750 £18,750
10% offered a salary of more than £55,000 £47,750 £35,000
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Peterborough region.

Processes & Methodologies Category
Peterborough
Permanent IT job ads with a match in the
Processes & Methodologies category
304 262 255
As % of all permanent IT jobs located in Peterborough 86.61% 87.33% 75.67%
Number of salaries quoted 222 223 219
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £30,000 £30,000 £26,000
10% offered a salary of more than £68,000 £70,000 £57,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Peterborough

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Peterborough region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Peterborough

Service Management
Salary Trend in Peterborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Peterborough region.

Service Management Salary Trend in Peterborough

Service Management
Salary Histogram in Peterborough

This chart provides a salary histogram for IT jobs citing Service Management across the Peterborough region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Peterborough

Service Management
Top 30 Related IT Skills in Peterborough

For the 6 months to 24 April 2015, IT jobs across the Peterborough region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 43 (97.73%) ITIL
2 20 (45.45%) ITIL Certification
3 17 (38.64%) Service Delivery
4 15 (34.09%) Configuration Management
4 15 (34.09%) CMDB
5 13 (29.55%) ITSM
6 11 (25.00%) Management Information System
6 11 (25.00%) MS Office
7 10 (22.73%) MS Excel
7 10 (22.73%) MS Visio
7 10 (22.73%) Microsoft
7 10 (22.73%) Change Management
7 10 (22.73%) MS PowerPoint
8 8 (18.18%) SLA
9 7 (15.91%) Remedy
9 7 (15.91%) Degree
9 7 (15.91%) Change Control
10 6 (13.64%) Line Management
10 6 (13.64%) PRINCE2
11 5 (11.36%) Workflow
11 5 (11.36%) Continuous Improvement
12 4 (9.09%) Incident Management
12 4 (9.09%) Remedy ITSM
12 4 (9.09%) Coaching
13 3 (6.82%) Project Management
13 3 (6.82%) IVR
13 3 (6.82%) SQL
13 3 (6.82%) CA
13 3 (6.82%) Unicenter
13 3 (6.82%) Thin Client

Service Management
Top Related IT Skills in Peterborough by Category

For the 6 months to 24 April 2015, IT jobs across the Peterborough region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 11 (25.00%) MS Office
2 10 (22.73%) MS Excel
2 10 (22.73%) MS Visio
2 10 (22.73%) MS PowerPoint
Business Applications
1 4 (9.09%) Remedy ITSM
Communications & Networking
1 2 (4.55%) LAN
1 2 (4.55%) VoIP
1 2 (4.55%) WAN
Job Titles
1 18 (40.91%) Service Manager
2 14 (31.82%) Configuration Manager
2 14 (31.82%) ITIL Manager
2 14 (31.82%) ITIL Configuration Manager
3 13 (29.55%) ITIL Service Manager
4 7 (15.91%) Team Leader
5 5 (11.36%) Services Delivery Manager
5 5 (11.36%) Analyst
5 5 (11.36%) IT Services Manager
5 5 (11.36%) Delivery Manager
5 5 (11.36%) IT Services Delivery Manager
6 4 (9.09%) Service Analyst
6 4 (9.09%) Coordinator
7 2 (4.55%) Services Delivery Analyst
7 2 (4.55%) Service Management Analyst
8 1 (2.27%) Incident Analyst
8 1 (2.27%) Incident Manager
8 1 (2.27%) Problem Analyst
8 1 (2.27%) Operations Analyst
8 1 (2.27%) Configuration Analyst
Miscellaneous
1 15 (34.09%) CMDB
2 11 (25.00%) Management Information System
3 3 (6.82%) IVR
3 3 (6.82%) Fat Client
3 3 (6.82%) Thin Client
4 2 (4.55%) Analytical Skills
5 1 (2.27%) FMCG
Processes & Methodologies
1 43 (97.73%) ITIL
2 17 (38.64%) Service Delivery
3 15 (34.09%) Configuration Management
4 13 (29.55%) ITSM
5 10 (22.73%) Change Management
6 7 (15.91%) Change Control
7 6 (13.64%) Line Management
7 6 (13.64%) PRINCE2
8 5 (11.36%) Workflow
8 5 (11.36%) Continuous Improvement
9 4 (9.09%) Incident Management
9 4 (9.09%) Coaching
10 3 (6.82%) People Management
10 3 (6.82%) Supplier Management
10 3 (6.82%) Project Management
11 2 (4.55%) Customer Engagement
12 1 (2.27%) ITIL V3
12 1 (2.27%) Problem Management
12 1 (2.27%) Time Management
12 1 (2.27%) Validation
Programming Languages
1 3 (6.82%) SQL
Qualifications
1 20 (45.45%) ITIL Certification
2 7 (15.91%) Degree
Quality Assurance & Compliance
1 8 (18.18%) SLA
2 3 (6.82%) QA
System Software
1 2 (4.55%) Active Directory
Systems Management
1 3 (6.82%) Unicenter
Vendors
1 10 (22.73%) Microsoft
2 7 (15.91%) Remedy
3 3 (6.82%) CA
4 2 (4.55%) ServiceNow
4 2 (4.55%) Citrix
5 1 (2.27%) BMC