The table below looks at the statistics for Service Management skills in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 30 35 39
Rank change year-on-year
+5 +4
Permanent jobs citing Service Management 19 11 21
As % of all permanent IT jobs located in Peterborough 5.34% 3.56% 5.28%
As % of the Processes & Methodologies category 6.38% 4.21% 6.65%
Number of salaries quoted 8 11 21
Average salary £33,750 £24,500 £30,000
Average salary % change year-on-year
+37.75% -18.33%
90% offered a salary of more than £32,500 £23,000 £19,500
10% offered a salary of more than £40,500 £24,500 £43,000
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Peterborough region.

Processes & Methodologies Category
Peterborough
Permanent IT job ads with a match in the
Processes & Methodologies category
298 261 316
As % of all permanent IT jobs located in Peterborough 83.71% 84.47% 79.40%
Number of salaries quoted 216 240 282
Average salary £45,000 £45,000 £43,000
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £30,759 £29,000 £26,500
10% offered a salary of more than £70,000 £60,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Peterborough

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Peterborough region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Peterborough

Service Management
Salary Trend in Peterborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Peterborough region.

Service Management Salary Trend in Peterborough

Service Management
Salary Histogram in Peterborough

This chart provides a salary histogram for IT jobs citing Service Management across the Peterborough region over the 3 months to 18 December 2014.

Service Management Salary Histogram in Peterborough

Service Management
Top 30 Related IT Skills in Peterborough

For the 6 months to 18 December 2014, IT jobs across the Peterborough region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (96.88%) ITIL
2 14 (43.75%) SQL
2 14 (43.75%) Remedy
3 12 (37.50%) Incident Management
4 10 (31.25%) ITSM
5 8 (25.00%) Management Information System
5 8 (25.00%) Service Delivery
5 8 (25.00%) Microsoft
5 8 (25.00%) ITIL Certification
5 8 (25.00%) MS Office
5 8 (25.00%) MS Excel
5 8 (25.00%) MS Visio
5 8 (25.00%) MS PowerPoint
6 6 (18.75%) Firewall
6 6 (18.75%) SLA
6 6 (18.75%) Citrix
6 6 (18.75%) ITIL Foundation Certificate
6 6 (18.75%) Line Management
6 6 (18.75%) Analytical Skills
7 3 (9.38%) PRINCE2
7 3 (9.38%) Project Planning
8 2 (6.25%) Continuous Improvement
8 2 (6.25%) Change Control
8 2 (6.25%) QA
8 2 (6.25%) Change Management
9 1 (3.13%) Workflow
9 1 (3.13%) Stakeholder Management
9 1 (3.13%) Windows
9 1 (3.13%) E-Commerce
9 1 (3.13%) Project Management

Service Management
Top Related IT Skills in Peterborough by Category

For the 6 months to 18 December 2014, IT jobs across the Peterborough region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 8 (25.00%) MS Office
1 8 (25.00%) MS Excel
1 8 (25.00%) MS Visio
1 8 (25.00%) MS PowerPoint
Business Applications
1 1 (3.13%) Remedy ITSM
Communications & Networking
1 6 (18.75%) Firewall
General
1 1 (3.13%) Retail
1 1 (3.13%) Local Government
Job Titles
1 7 (21.88%) Service Manager
1 7 (21.88%) Team Leader
2 6 (18.75%) Analyst
2 6 (18.75%) Service Analyst
2 6 (18.75%) Operations Team Leader
3 4 (12.50%) Service Support Manager
3 4 (12.50%) Support Manager
4 3 (9.38%) Delivery Manager
4 3 (9.38%) Services Delivery Analyst
4 3 (9.38%) Service Management Analyst
4 3 (9.38%) Services Delivery Manager
5 2 (6.25%) Service Desk Manager
5 2 (6.25%) Operations Analyst
6 1 (3.13%) Problem Analyst
6 1 (3.13%) PRINCE2 Project Manager
6 1 (3.13%) Applications Manager
6 1 (3.13%) Applications Support
6 1 (3.13%) Help Desk Team Lead
6 1 (3.13%) Change Manager
6 1 (3.13%) Service Desk Analyst
Miscellaneous
1 8 (25.00%) Management Information System
2 6 (18.75%) Analytical Skills
3 1 (3.13%) FMCG
Operating Systems
1 1 (3.13%) Windows
Processes & Methodologies
1 31 (96.88%) ITIL
2 12 (37.50%) Incident Management
3 10 (31.25%) ITSM
4 8 (25.00%) Service Delivery
5 6 (18.75%) Line Management
6 3 (9.38%) Project Planning
6 3 (9.38%) PRINCE2
7 2 (6.25%) Change Management
7 2 (6.25%) Continuous Improvement
7 2 (6.25%) Change Control
8 1 (3.13%) Time Management
8 1 (3.13%) Coaching
8 1 (3.13%) Workflow
8 1 (3.13%) Stakeholder Management
8 1 (3.13%) E-Commerce
8 1 (3.13%) Project Management
Programming Languages
1 14 (43.75%) SQL
Qualifications
1 8 (25.00%) ITIL Certification
2 6 (18.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (18.75%) SLA
2 2 (6.25%) QA
Vendors
1 14 (43.75%) Remedy
2 8 (25.00%) Microsoft
3 6 (18.75%) Citrix
4 1 (3.13%) BMC