The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support
Rank 120 90 157
Rank change year-on-year
-30 +67
Permanent jobs requiring a Technical Support 100 147 70
As % of all permanent IT jobs located in Berkshire 1.97% 2.51% 1.28%
As % of the Job Titles category 2.09% 2.70% 1.37%
Number of salaries quoted 91 119 65
Average salary £38,500 £36,500 £35,000
Average salary % change year-on-year
+5.47% +4.28%
90% offered a salary of more than £25,000 £25,000 £26,200
10% offered a salary of more than £50,000 £50,000 £47,500
UK excluding London average salary £28,000 £30,000 £31,000
% change year-on-year
-6.66% -3.22%
Technical Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4780 5436 5109
As % of all permanent IT jobs located in Berkshire 94.02% 92.83% 93.06%
Number of salaries quoted 3738 3783 3996
Average salary £47,500 £45,000 £42,500
Average salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £27,000 £26,000 £25,783
10% offered a salary of more than £67,500 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Berkshire

Technical Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Berkshire region.

Technical Support Salary Trend in Berkshire

Technical Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Berkshire region over the 3 months to 28 August 2015.

Technical Support Salary Histogram in Berkshire

Technical Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Berkshire region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +10 58 £37,500 +11.94% 1
Bracknell +5 17 £38,500 -0.64% 1
Slough 0 10 £43,500 +31.81%
Newbury +13 5 £37,500 +7.14%
Maidenhead +7 2 £47,250 -5.50% 1
Windsor +7 2 £58,750 +135.00%
Wokingham -4 2 £22,500 -35.71%
Hungerford - 1 - -
Technical Support
South East

Technical Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 28 August 2015, IT jobs across the Berkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 95 (48.72%) Linux
2 92 (47.18%) Windows
3 72 (36.92%) Microsoft
4 69 (35.38%) SQL
5 56 (28.72%) Active Directory
6 53 (27.18%) UNIX
7 50 (25.64%) Cisco
8 49 (25.13%) VMware
9 48 (24.62%) Firewall
10 41 (21.03%) TCP/IP
11 38 (19.49%) Windows Server 2012
12 37 (18.97%) MS Excel
12 37 (18.97%) Oracle
13 33 (16.92%) MS Exchange
13 33 (16.92%) WAN
14 32 (16.41%) LAN
15 31 (15.90%) German Language
16 29 (14.87%) Windows Server 2008
17 27 (13.85%) Vulnerability Management
18 26 (13.33%) CEH
18 26 (13.33%) CISSP
19 24 (12.31%) Degree
20 23 (11.79%) French Language
20 23 (11.79%) Tomcat
21 22 (11.28%) ITIL
21 22 (11.28%) DNS
21 22 (11.28%) VMware ESX
22 21 (10.77%) Windows Server 2003
22 21 (10.77%) Exchange Server 2010
22 21 (10.77%) Data Centre

Technical Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 28 August 2015, IT jobs across the Berkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (16.92%) MS Exchange
2 23 (11.79%) Tomcat
3 21 (10.77%) Exchange Server 2010
4 20 (10.26%) Apache
5 17 (8.72%) Exchange Server 2013
6 14 (7.18%) IIS
7 6 (3.08%) WebLogic
7 6 (3.08%) Lync
8 5 (2.56%) WebSphere
8 5 (2.56%) JBoss
9 3 (1.54%) SharePoint
10 2 (1.03%) SharePoint Server
10 2 (1.03%) Lotus Domino
10 2 (1.03%) Office Communications Server
10 2 (1.03%) nginx
11 1 (0.51%) Jetty
11 1 (0.51%) OpenStack
Applications
1 37 (18.97%) MS Excel
2 17 (8.72%) MS Office
Business Applications
1 3 (1.54%) Nortel Periphonics
1 3 (1.54%) Remedy ITSM
2 2 (1.03%) BusinessWare
2 2 (1.03%) Dynamics AX
3 1 (0.51%) Dynamics CRM
Cloud Services
1 10 (5.13%) SaaS
2 3 (1.54%) Office 365
3 1 (0.51%) Cloud Computing
3 1 (0.51%) Amazon AWS
Communications & Networking
1 48 (24.62%) Firewall
2 41 (21.03%) TCP/IP
3 33 (16.92%) WAN
4 32 (16.41%) LAN
5 22 (11.28%) DNS
6 13 (6.67%) SAN
7 10 (5.13%) DHCP
8 8 (4.10%) Internet
8 8 (4.10%) Wireshark
9 7 (3.59%) LDAP
10 6 (3.08%) iSCSI
10 6 (3.08%) NetScaler
11 5 (2.56%) Cisco ASA
11 5 (2.56%) Network Security
12 4 (2.05%) SNMP
12 4 (2.05%) H.323
12 4 (2.05%) Wi-Fi
13 3 (1.54%) Wireless
13 3 (1.54%) Frame Relay
13 3 (1.54%) IP Telephony
Database & Business Intelligence
1 20 (10.26%) MySQL
2 19 (9.74%) Relational Database
3 17 (8.72%) SQL Server
4 16 (8.21%) PostgreSQL
5 5 (2.56%) RDBMS
6 2 (1.03%) SQL Server 2005
6 2 (1.03%) DB2
6 2 (1.03%) SQL Server 2000
7 1 (0.51%) Oracle Reports
7 1 (0.51%) MS Access
7 1 (0.51%) Oracle Database
7 1 (0.51%) BusinessObjects
General
1 31 (15.90%) German Language
2 23 (11.79%) French Language
3 10 (5.13%) Telecoms
4 7 (3.59%) Italian Language
4 7 (3.59%) Spanish Language
5 4 (2.05%) Retail
6 2 (1.03%) Law
7 1 (0.51%) Manufacturing
7 1 (0.51%) Automotive
7 1 (0.51%) Multimedia
7 1 (0.51%) Marketing
7 1 (0.51%) Portuguese Language
Libraries, Frameworks & Software Standards
1 10 (5.13%) Web Services
2 9 (4.62%) XML
3 7 (3.59%) Servlets
4 6 (3.08%) .NET
5 4 (2.05%) HTML
6 3 (1.54%) CSS
6 3 (1.54%) XHTML
6 3 (1.54%) Ajax
7 2 (1.03%) Middleware
7 2 (1.03%) J2EE
8 1 (0.51%) ASP.NET
8 1 (0.51%) ODBC
8 1 (0.51%) Flash
8 1 (0.51%) LAMP
8 1 (0.51%) .NET Framework
8 1 (0.51%) Apache Flex
Miscellaneous
1 21 (10.77%) Data Centre
2 18 (9.23%) Analytical Skills
3 14 (7.18%) Computer Science
4 3 (1.54%) CMDB
5 2 (1.03%) Video Conferencing
5 2 (1.03%) FMCG
5 2 (1.03%) Social Media
5 2 (1.03%) e-Health
5 2 (1.03%) Enterprise Cloud
5 2 (1.03%) FlexPod
6 1 (0.51%) PKI
6 1 (0.51%) Replication
6 1 (0.51%) Clustering
6 1 (0.51%) Enterprise Software
Operating Systems
1 95 (48.72%) Linux
2 92 (47.18%) Windows
3 53 (27.18%) UNIX
4 38 (19.49%) Windows Server 2012
5 29 (14.87%) Windows Server 2008
6 21 (10.77%) Windows Server 2003
7 15 (7.69%) Mac OS X
8 13 (6.67%) Solaris
9 12 (6.15%) Windows 8
10 11 (5.64%) Windows 7
11 10 (5.13%) Windows XP
12 6 (3.08%) Red Hat Enterprise Linux
13 4 (2.05%) CentOS
13 4 (2.05%) SUSE
14 3 (1.54%) Ubuntu
15 2 (1.03%) AIX
15 2 (1.03%) HPUX
15 2 (1.03%) Data ONTAP
16 1 (0.51%) Windows 2000
16 1 (0.51%) Windows NT
Processes & Methodologies
1 27 (13.85%) Vulnerability Management
2 22 (11.28%) ITIL
3 19 (9.74%) Time Management
4 11 (5.64%) Web Development
4 11 (5.64%) Software Engineering
5 10 (5.13%) Root Cause Analysis
6 7 (3.59%) Service Management
7 6 (3.08%) Incident Management
8 5 (2.56%) Product Management
9 4 (2.05%) Change Management
9 4 (2.05%) Coaching
10 3 (1.54%) IT Asset Management
10 3 (1.54%) Line Management
10 3 (1.54%) ITSM
10 3 (1.54%) CRM
10 3 (1.54%) ERP
10 3 (1.54%) Business Intelligence
10 3 (1.54%) Information Security
11 2 (1.03%) Data Management
11 2 (1.03%) Knowledge Management
Programming Languages
1 69 (35.38%) SQL
2 19 (9.74%) Java
3 18 (9.23%) Perl
4 14 (7.18%) Python
5 7 (3.59%) Bash Shell
6 6 (3.08%) PowerShell
7 5 (2.56%) Ruby
8 4 (2.05%) C++
8 4 (2.05%) JavaScript
8 4 (2.05%) C
8 4 (2.05%) F#
9 2 (1.03%) PHP
9 2 (1.03%) VB
10 1 (0.51%) X++
10 1 (0.51%) Tcl
10 1 (0.51%) Shell Script
10 1 (0.51%) AWK
10 1 (0.51%) T-SQL
10 1 (0.51%) C#
10 1 (0.51%) sed
Qualifications
1 26 (13.33%) CISSP
1 26 (13.33%) CEH
2 24 (12.31%) Degree
3 17 (8.72%) Cisco Certification
4 13 (6.67%) Microsoft Certification
5 12 (6.15%) SC Cleared
5 12 (6.15%) Security Cleared
6 11 (5.64%) CCNA
7 9 (4.62%) MCP
8 8 (4.10%) CCA
8 8 (4.10%) Citrix Certification
8 8 (4.10%) MCSE
9 5 (2.56%) MCSA
9 5 (2.56%) MCDBA
9 5 (2.56%) A+ Certification
9 5 (2.56%) CCNP
10 4 (2.05%) CCVP
11 3 (1.54%) MCITP
12 2 (1.03%) ITIL Foundation Certificate
12 2 (1.03%) DV Cleared
Quality Assurance & Compliance
1 8 (4.10%) SLA
2 2 (1.03%) PCI DSS
System Software
1 56 (28.72%) Active Directory
2 22 (11.28%) VMware ESX
3 18 (9.23%) vSphere
4 14 (7.18%) VMware Infrastructure
5 12 (6.15%) Hyper-V
6 10 (5.13%) XenApp
7 7 (3.59%) XenDesktop
8 6 (3.08%) Microsoft App-V
8 6 (3.08%) Terminal Services
9 4 (2.05%) XenServer
9 4 (2.05%) VMware ESXi
10 2 (1.03%) VMware Workstation
10 2 (1.03%) Squid
10 2 (1.03%) qmail
11 1 (0.51%) VMware Server
11 1 (0.51%) Veritas Cluster Server
Systems Management
1 12 (6.15%) SCCM
2 9 (4.62%) SCOM
3 6 (3.08%) EdgeSight
3 6 (3.08%) Nmap
4 4 (2.05%) Cisco CUCM
5 3 (1.54%) HP UCMDB
5 3 (1.54%) ZABBIX
5 3 (1.54%) Nagios
5 3 (1.54%) CA Single Sign-On
5 3 (1.54%) Cisco IPCC
6 2 (1.03%) Tivoli Storage Manager
6 2 (1.03%) OpenView Configuration Management
6 2 (1.03%) Cisco UCCX
6 2 (1.03%) logstash
7 1 (0.51%) AirWatch
Vendors
1 72 (36.92%) Microsoft
2 50 (25.64%) Cisco
3 49 (25.13%) VMware
4 37 (18.97%) Oracle
5 19 (9.74%) Citrix
6 17 (8.72%) Juniper
7 16 (8.21%) HP
8 9 (4.62%) Red Hat
9 7 (3.59%) AppSense
9 7 (3.59%) Sun
10 6 (3.08%) LANDesk
11 5 (2.56%) Sybase
11 5 (2.56%) CA
11 5 (2.56%) Veritas
12 4 (2.05%) NetApp
13 3 (1.54%) Remedy
13 3 (1.54%) IBM
13 3 (1.54%) Nortel
13 3 (1.54%) Genesys
13 3 (1.54%) BMC
Berkshire
Jonothan Bosworth
Salary: From £35,000 to £40,000 per annum
Posted: 4 days ago
Maidenhead, Berkshire
Candidate Source
Salary: £24,000 - £27,000 per annum basic + Benefits
Posted: 6 days ago
Reading
Interquest - IQ Telecom
Salary: £25000 - £45000 per annum
Posted: 13 days ago
Bracknell, Berkshire
Lightfoot Solutions UK Limited
Salary: Package dependent on experience including BUPA and company pension.
Posted: 19 days ago