The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 66 64 62
Rank change year-on-year
-2 -2
Permanent jobs requiring a Service Desk Analyst 11 4 6
As % of all permanent IT jobs located in Sheffield 1.55% 0.60% 1.07%
As % of the Job Titles category 1.60% 0.62% 1.13%
Number of salaries quoted 6 4 5
Average salary £20,000 £18,500 £17,000
Average salary % change year-on-year
+8.10% +8.82%
90% offered a salary of more than £18,000 £16,300 £16,000
10% offered a salary of more than £20,500 £21,050 £21,000
UK excluding London average salary £22,000 £22,000 £22,000
Service Desk Analyst
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
688 649 530
As % of all permanent IT jobs located in Sheffield 96.90% 97.89% 94.14%
Number of salaries quoted 594 538 499
Average salary £35,000 £35,750 £34,500
Average salary % change year-on-year
-2.09% +3.62%
90% offered a salary of more than £22,500 £24,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Sheffield

Service Desk Analyst
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Sheffield region.

Service Desk Analyst Salary Trend in Sheffield

Service Desk Analyst
Top 30 Related IT Skills in Sheffield

For the 6 months to 27 January 2015, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (87.50%) MS Excel
1 14 (87.50%) MS Office
2 13 (81.25%) Microsoft
3 12 (75.00%) Active Directory
3 12 (75.00%) Windows
4 8 (50.00%) Windows Server 2003
4 8 (50.00%) ITIL
4 8 (50.00%) SLA
4 8 (50.00%) Windows XP
4 8 (50.00%) Windows Server 2008
5 7 (43.75%) MS Exchange
6 5 (31.25%) Citrix
6 5 (31.25%) Blackberry
6 5 (31.25%) Telecoms
6 5 (31.25%) Retail
6 5 (31.25%) Exchange Server 2003
6 5 (31.25%) Exchange Server 2007
7 3 (18.75%) VMware Infrastructure
7 3 (18.75%) Windows Vista
7 3 (18.75%) VMware
7 3 (18.75%) Windows Server 2012
7 3 (18.75%) Firewall
7 3 (18.75%) Remedy
7 3 (18.75%) LAN
7 3 (18.75%) WAN
8 2 (12.50%) TCP/IP
8 2 (12.50%) DNS
8 2 (12.50%) Cisco
8 2 (12.50%) Acrobat
8 2 (12.50%) Adobe

Service Desk Analyst
Top Related IT Skills in Sheffield by Category

For the 6 months to 27 January 2015, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (43.75%) MS Exchange
2 5 (31.25%) Exchange Server 2003
2 5 (31.25%) Exchange Server 2007
3 2 (12.50%) Blackberry Enterprise Server
Applications
1 14 (87.50%) MS Office
1 14 (87.50%) MS Excel
2 2 (12.50%) Acrobat
3 1 (6.25%) MS PowerPoint
Business Applications
1 1 (6.25%) assyst
Communications & Networking
1 3 (18.75%) LAN
1 3 (18.75%) WAN
1 3 (18.75%) Firewall
2 2 (12.50%) TCP/IP
2 2 (12.50%) DNS
General
1 5 (31.25%) Telecoms
1 5 (31.25%) Retail
2 2 (12.50%) Law
2 2 (12.50%) Legal
Miscellaneous
1 5 (31.25%) Blackberry
2 2 (12.50%) Analytical Skills
3 1 (6.25%) Management Information System
Operating Systems
1 12 (75.00%) Windows
2 8 (50.00%) Windows XP
2 8 (50.00%) Windows Server 2003
2 8 (50.00%) Windows Server 2008
3 3 (18.75%) Windows Server 2012
3 3 (18.75%) Windows Vista
Processes & Methodologies
1 8 (50.00%) ITIL
2 2 (12.50%) Root Cause Analysis
2 2 (12.50%) Service Management
3 1 (6.25%) Process Management
3 1 (6.25%) Change Management
3 1 (6.25%) ITSM
3 1 (6.25%) Configuration Management
Qualifications
1 1 (6.25%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (50.00%) SLA
System Software
1 12 (75.00%) Active Directory
2 3 (18.75%) VMware Infrastructure
Systems Management
1 2 (12.50%) SCOM
Vendors
1 13 (81.25%) Microsoft
2 5 (31.25%) Citrix
3 3 (18.75%) Remedy
3 3 (18.75%) VMware
4 2 (12.50%) Cisco
4 2 (12.50%) Adobe
5 1 (6.25%) Apple