The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 63 48 57
Rank change year-on-year
-15 +9
Permanent jobs requiring a Service Desk Analyst 9 8 7
As % of all permanent IT jobs located in Sheffield 1.22% 1.42% 1.21%
As % of the Job Titles category 1.27% 1.48% 1.25%
Number of salaries quoted 8 7 7
Average salary £20,750 £17,000 £19,000
Average salary % change year-on-year
+22.05% -10.52%
90% offered a salary of more than £18,850 £16,000 £16,000
10% offered a salary of more than £22,500 £20,500 £21,800
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
707 541 559
As % of all permanent IT jobs located in Sheffield 95.80% 96.26% 96.55%
Number of salaries quoted 594 470 483
Average salary £35,000 £35,000 £33,000
Average salary % change year-on-year
- +6.06%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Sheffield

Service Desk Analyst
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Sheffield region.

Service Desk Analyst Salary Trend in Sheffield

Service Desk Analyst
Top 30 Related IT Skills in Sheffield

For the 6 months to 22 August 2014, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 16 (72.73%) ITIL
2 15 (68.18%) Windows
3 14 (63.64%) Microsoft
4 13 (59.09%) Active Directory
5 12 (54.55%) Windows 7
6 10 (45.45%) ITIL Foundation Certificate
6 10 (45.45%) Windows XP
7 9 (40.91%) Windows Server 2003
7 9 (40.91%) HP
7 9 (40.91%) Finance
7 9 (40.91%) Windows Server 2008
7 9 (40.91%) Problem Management
7 9 (40.91%) Validation
8 5 (22.73%) WFM
8 5 (22.73%) MS Office
8 5 (22.73%) Service Management
8 5 (22.73%) SLA
9 4 (18.18%) Citrix
9 4 (18.18%) MS Excel
9 4 (18.18%) Change Management
9 4 (18.18%) French Language
10 3 (13.64%) SCOM
10 3 (13.64%) Video Conferencing
10 3 (13.64%) Social Media
10 3 (13.64%) Root Cause Analysis
10 3 (13.64%) Service Delivery
10 3 (13.64%) ISTQB Foundation Certification
10 3 (13.64%) Legal
10 3 (13.64%) ISEB
10 3 (13.64%) Remedy

Service Desk Analyst
Top Related IT Skills in Sheffield by Category

For the 6 months to 22 August 2014, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 5 (22.73%) MS Office
2 4 (18.18%) MS Excel
3 1 (4.55%) MS PowerPoint
Business Applications
1 1 (4.55%) assyst
General
1 9 (40.91%) Finance
2 4 (18.18%) French Language
3 3 (13.64%) Legal
Miscellaneous
1 3 (13.64%) Video Conferencing
1 3 (13.64%) Social Media
2 2 (9.09%) Blackberry
3 1 (4.55%) E-Learning
3 1 (4.55%) Management Information System
Operating Systems
1 15 (68.18%) Windows
2 12 (54.55%) Windows 7
3 10 (45.45%) Windows XP
4 9 (40.91%) Windows Server 2003
4 9 (40.91%) Windows Server 2008
5 2 (9.09%) Windows 8
Processes & Methodologies
1 16 (72.73%) ITIL
2 9 (40.91%) Problem Management
2 9 (40.91%) Validation
3 5 (22.73%) WFM
3 5 (22.73%) Service Management
4 4 (18.18%) Change Management
5 3 (13.64%) Root Cause Analysis
5 3 (13.64%) Service Delivery
6 1 (4.55%) Incident Management
6 1 (4.55%) ITSM
6 1 (4.55%) Practice Management
6 1 (4.55%) Process Management
6 1 (4.55%) Configuration Management
Qualifications
1 10 (45.45%) ITIL Foundation Certificate
2 3 (13.64%) ISTQB Foundation Certification
2 3 (13.64%) ISEB
3 1 (4.55%) Microsoft Certification
3 1 (4.55%) MCP
Quality Assurance & Compliance
1 5 (22.73%) SLA
System Software
1 13 (59.09%) Active Directory
Systems Management
1 3 (13.64%) SCOM
Vendors
1 14 (63.64%) Microsoft
2 9 (40.91%) HP
3 4 (18.18%) Citrix
4 3 (13.64%) Remedy
5 2 (9.09%) Apple
5 2 (9.09%) ServiceNow
Sheffield, South Yorkshire
CV Screen Ltd
Salary: £20k - 23k per year + benefits
Posted: 2 days ago