The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Sheffield region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 77 46 60
Rank change year-on-year
-31 +14
Permanent jobs requiring a Service Desk Analyst 4 9 12
As % of all permanent IT jobs located in Sheffield 0.54% 2.04% 1.74%
As % of the Job Titles category 0.56% 2.11% 1.82%
Number of salaries quoted 2 7 12
Average salary £19,250 £16,000 £16,750
Average salary % change year-on-year
+20.31% -4.47%
90% offered a salary of more than £18,650 £16,000 £16,000
10% offered a salary of more than £19,850 £18,500 £21,000
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
South Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Sheffield region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Sheffield
Permanent IT job ads with a match in the
Job Titles category
717 427 659
As % of all permanent IT jobs located in Sheffield 96.24% 96.61% 95.78%
Number of salaries quoted 607 367 573
Average salary £36,000 £35,000 £33,500
Average salary % change year-on-year
+2.85% +4.47%
90% offered a salary of more than £26,500 £21,500 £23,000
10% offered a salary of more than £52,900 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Sheffield

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Sheffield region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Sheffield

Service Desk Analyst
Salary Trend in Sheffield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Sheffield region.

Service Desk Analyst Salary Trend in Sheffield

Service Desk Analyst
Top 30 Related IT Skills in Sheffield

For the 6 months to 22 October 2014, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 9 (64.29%) Microsoft
1 9 (64.29%) Active Directory
2 8 (57.14%) Windows
3 7 (50.00%) ITIL
3 7 (50.00%) SLA
4 6 (42.86%) MS Office
4 6 (42.86%) Citrix
4 6 (42.86%) Windows 7
5 5 (35.71%) Root Cause Analysis
5 5 (35.71%) SCOM
5 5 (35.71%) MS Excel
5 5 (35.71%) Windows XP
6 4 (28.57%) HP
6 4 (28.57%) Windows Server 2003
6 4 (28.57%) Remedy
6 4 (28.57%) Blackberry
6 4 (28.57%) Finance
6 4 (28.57%) Validation
6 4 (28.57%) Problem Management
6 4 (28.57%) Windows Server 2008
6 4 (28.57%) ITIL Foundation Certificate
7 3 (21.43%) Video Conferencing
7 3 (21.43%) Legal
8 2 (14.29%) Apple
8 2 (14.29%) Service Management
8 2 (14.29%) Change Management
8 2 (14.29%) Blackberry Enterprise Server
8 2 (14.29%) MS Exchange
8 2 (14.29%) TCP/IP
8 2 (14.29%) DNS

Service Desk Analyst
Top Related IT Skills in Sheffield by Category

For the 6 months to 22 October 2014, IT jobs across the Sheffield region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (14.29%) Blackberry Enterprise Server
1 2 (14.29%) MS Exchange
Applications
1 6 (42.86%) MS Office
2 5 (35.71%) MS Excel
3 1 (7.14%) MS PowerPoint
Business Applications
1 1 (7.14%) assyst
Communications & Networking
1 2 (14.29%) TCP/IP
1 2 (14.29%) DNS
General
1 4 (28.57%) Finance
2 3 (21.43%) Legal
3 1 (7.14%) French Language
Miscellaneous
1 4 (28.57%) Blackberry
2 3 (21.43%) Video Conferencing
3 2 (14.29%) Analytical Skills
4 1 (7.14%) Management Information System
Operating Systems
1 8 (57.14%) Windows
2 6 (42.86%) Windows 7
3 5 (35.71%) Windows XP
4 4 (28.57%) Windows Server 2003
4 4 (28.57%) Windows Server 2008
5 1 (7.14%) Windows 8
Processes & Methodologies
1 7 (50.00%) ITIL
2 5 (35.71%) Root Cause Analysis
3 4 (28.57%) Validation
3 4 (28.57%) Problem Management
4 2 (14.29%) Service Management
4 2 (14.29%) Change Management
5 1 (7.14%) WFM
5 1 (7.14%) Configuration Management
5 1 (7.14%) ITSM
5 1 (7.14%) Practice Management
5 1 (7.14%) Process Management
5 1 (7.14%) Service Delivery
Qualifications
1 4 (28.57%) ITIL Foundation Certificate
2 1 (7.14%) ISTQB Foundation Certification
2 1 (7.14%) ISEB
Quality Assurance & Compliance
1 7 (50.00%) SLA
System Software
1 9 (64.29%) Active Directory
Systems Management
1 5 (35.71%) SCOM
Vendors
1 9 (64.29%) Microsoft
2 6 (42.86%) Citrix
3 4 (28.57%) HP
3 4 (28.57%) Remedy
4 2 (14.29%) Apple
4 2 (14.29%) Cisco
5 1 (7.14%) ServiceNow
Sheffield, South Yorkshire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: 5 days ago
Sheffield, South Yorkshire
Venturi
Salary: £16000 - £20000 per annum + Benefits
Posted: 5 days ago