The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 77 61 64
Rank change year-on-year
-16 +3
Permanent jobs requiring a Service Desk Analyst 10 9 14
As % of all permanent IT jobs located in South Yorkshire 0.99% 1.21% 1.64%
As % of the Job Titles category 1.04% 1.28% 1.69%
Number of salaries quoted 9 5 10
Average salary £20,000 £16,000 £20,500
Average salary % change year-on-year
+25.00% -21.95%
90% offered a salary of more than £18,400 £16,000 £16,000
10% offered a salary of more than £22,500 £18,800 £22,299
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Yorkshire
Permanent IT job ads with a match in the
Job Titles category
958 703 826
As % of all permanent IT jobs located in South Yorkshire 95.23% 94.74% 96.61%
Number of salaries quoted 801 604 675
Average salary £35,000 £36,500 £32,750
Average salary % change year-on-year
-4.10% +11.45%
90% offered a salary of more than £24,000 £22,500 £23,500
10% offered a salary of more than £50,000 £47,500 £50,750
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in South Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South Yorkshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in South Yorkshire

Service Desk Analyst
Salary Trend in South Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South Yorkshire region.

Service Desk Analyst Salary Trend in South Yorkshire

Service Desk Analyst
Job Locations in South Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South Yorkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sheffield -13 9 £20,750 +29.68%
Service Desk Analyst
Yorkshire

Service Desk Analyst
Top 30 Related IT Skills in South Yorkshire

For the 6 months to 29 August 2014, IT jobs across the South Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (72.00%) Windows
1 18 (72.00%) Microsoft
2 15 (60.00%) ITIL
3 13 (52.00%) Active Directory
4 12 (48.00%) Windows 7
5 11 (44.00%) Windows XP
6 10 (40.00%) ITIL Foundation Certificate
7 9 (36.00%) Problem Management
7 9 (36.00%) Windows Server 2008
7 9 (36.00%) HP
7 9 (36.00%) Windows Server 2003
7 9 (36.00%) Finance
7 9 (36.00%) Validation
8 8 (32.00%) MS Office
9 7 (28.00%) Citrix
9 7 (28.00%) MS Excel
10 6 (24.00%) SLA
11 5 (20.00%) WFM
12 4 (16.00%) French Language
12 4 (16.00%) Legal
12 4 (16.00%) Service Management
13 3 (12.00%) Change Management
13 3 (12.00%) Remedy
13 3 (12.00%) Blackberry
13 3 (12.00%) Social Media
13 3 (12.00%) Root Cause Analysis
13 3 (12.00%) SCOM
13 3 (12.00%) Video Conferencing
14 2 (8.00%) ISTQB Foundation Certification
14 2 (8.00%) Windows 8

Service Desk Analyst
Top Related IT Skills in South Yorkshire by Category

For the 6 months to 29 August 2014, IT jobs across the South Yorkshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 8 (32.00%) MS Office
2 7 (28.00%) MS Excel
3 1 (4.00%) Acrobat
3 1 (4.00%) MS PowerPoint
Business Applications
1 1 (4.00%) assyst
General
1 9 (36.00%) Finance
2 4 (16.00%) Legal
2 4 (16.00%) French Language
3 1 (4.00%) Law
Miscellaneous
1 3 (12.00%) Blackberry
1 3 (12.00%) Video Conferencing
1 3 (12.00%) Social Media
2 1 (4.00%) Management Information System
2 1 (4.00%) E-Learning
Operating Systems
1 18 (72.00%) Windows
2 12 (48.00%) Windows 7
3 11 (44.00%) Windows XP
4 9 (36.00%) Windows Server 2003
4 9 (36.00%) Windows Server 2008
5 2 (8.00%) Windows 8
Processes & Methodologies
1 15 (60.00%) ITIL
2 9 (36.00%) Validation
2 9 (36.00%) Problem Management
3 5 (20.00%) WFM
4 4 (16.00%) Service Management
5 3 (12.00%) Change Management
5 3 (12.00%) Root Cause Analysis
6 2 (8.00%) Service Delivery
6 2 (8.00%) Incident Management
7 1 (4.00%) ITSM
7 1 (4.00%) Practice Management
7 1 (4.00%) Process Management
7 1 (4.00%) Configuration Management
Qualifications
1 10 (40.00%) ITIL Foundation Certificate
2 2 (8.00%) ISTQB Foundation Certification
2 2 (8.00%) ISEB
3 1 (4.00%) Microsoft Certification
3 1 (4.00%) MCP
Quality Assurance & Compliance
1 6 (24.00%) SLA
System Software
1 13 (52.00%) Active Directory
Systems Management
1 3 (12.00%) SCOM
Vendors
1 18 (72.00%) Microsoft
2 9 (36.00%) HP
3 7 (28.00%) Citrix
4 3 (12.00%) Remedy
5 2 (8.00%) ServiceNow
5 2 (8.00%) Apple
6 1 (4.00%) Adobe