The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Somerset region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 63 - -
Rank change year-on-year
- 0
Permanent jobs citing Customer Engagement 2 0 0
As % of all permanent IT jobs located in Somerset 0.314% - -
As % of the Processes & Methodologies category 0.400% - -
Number of salaries quoted 2 0 0
Average salary £44,563 - -
UK excluding London average salary £46,250 £50,000 £43,750
% change year-on-year
-7.50% +14.28%
All Processes & Methodologies
Somerset
Permanent IT job ads with a match in the
Processes & Methodologies category
500 339 316
As % of all permanent IT jobs located in Somerset 78.49% 76.87% 66.25%
Number of salaries quoted 457 323 294
Average salary £37,500 £39,160 £37,500
Average salary % change year-on-year
-4.23% +4.42%
90% offered a salary of more than £25,000 £25,000 £27,500
10% offered a salary of more than £50,000 £62,500 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
South West

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Somerset Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Somerset region.

Somerset Customer Engagement Salary Trend

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Somerset region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Bath - 1 £47,500 -
Customer Engagement
South West

Customer Engagement
Top 23 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (100.00%) SQL
1 4 (100.00%) Marketing
2 2 (50.00%) Data Management
2 2 (50.00%) FastStats
2 2 (50.00%) Exchange Server 2010
2 2 (50.00%) Backup Exec
2 2 (50.00%) MS Office
2 2 (50.00%) Windows
2 2 (50.00%) MS Exchange
2 2 (50.00%) SAS
2 2 (50.00%) Microsoft
2 2 (50.00%) Active Directory
2 2 (50.00%) SPSS
2 2 (50.00%) Blackberry
3 1 (25.00%) T-SQL
3 1 (25.00%) SQL Server
3 1 (25.00%) Marketing Strategy
3 1 (25.00%) Big Data
3 1 (25.00%) Alterian
3 1 (25.00%) SQL Server Reporting Services
3 1 (25.00%) SQL Server Integration Services
3 1 (25.00%) Degree
3 1 (25.00%) Direct Marketing

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) MS Exchange
1 2 (50.00%) SAS
1 2 (50.00%) Exchange Server 2010
Applications
1 2 (50.00%) MS Office
1 2 (50.00%) SPSS
1 2 (50.00%) FastStats
Database & Business Intelligence
1 1 (25.00%) SQL Server
1 1 (25.00%) SQL Server Reporting Services
1 1 (25.00%) SQL Server Integration Services
1 1 (25.00%) Big Data
General
1 4 (100.00%) Marketing
Job Titles
1 4 (100.00%) Analyst
2 2 (50.00%) Service Analyst
2 2 (50.00%) Senior Analyst
2 2 (50.00%) Service Desk Analyst
3 1 (25.00%) Senior Data Analyst
3 1 (25.00%) Campaign Manager
3 1 (25.00%) Insight Analyst
3 1 (25.00%) Senior Insight Analyst
3 1 (25.00%) Data Analyst
3 1 (25.00%) Senior Manager
Miscellaneous
1 2 (50.00%) Blackberry
Operating Systems
1 2 (50.00%) Windows
Processes & Methodologies
1 2 (50.00%) Data Management
2 1 (25.00%) Direct Marketing
2 1 (25.00%) Marketing Strategy
Programming Languages
1 4 (100.00%) SQL
2 1 (25.00%) T-SQL
Qualifications
1 1 (25.00%) Degree
System Software
1 2 (50.00%) Active Directory
Systems Management
1 2 (50.00%) Backup Exec
Vendors
1 2 (50.00%) Microsoft
2 1 (25.00%) Alterian