The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Somerset region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 72 75 51
Rank change year-on-year
+3 -24
Permanent jobs citing Customer Engagement 1 2 6
As % of all permanent IT jobs located in Somerset 0.16% 0.26% 1.15%
As % of the Processes & Methodologies category 0.20% 0.32% 1.46%
Number of salaries quoted 1 2 6
Average salary £72,000 £53,750 £47,500
Average salary % change year-on-year
+33.95% +13.15%
UK excluding London average salary £45,000 £45,500 £44,000
% change year-on-year
-1.09% +3.40%
Customer Engagement
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Somerset region.

Processes & Methodologies Category
Somerset
Permanent IT job ads with a match in the
Processes & Methodologies category
491 628 410
As % of all permanent IT jobs located in Somerset 80.49% 83.07% 78.54%
Number of salaries quoted 400 524 368
Average salary £40,000 £41,500 £37,500
Average salary % change year-on-year
-3.61% +10.66%
90% offered a salary of more than £26,000 £27,500 £25,000
10% offered a salary of more than £55,000 £50,000 £57,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in Somerset

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Somerset region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Somerset

Customer Engagement
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Somerset region.

Customer Engagement Salary Trend in Somerset

Customer Engagement
Top 27 Related IT Skills in Somerset

For the 6 months to 28 August 2015, IT jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 4 (50.00%) SQL
1 4 (50.00%) IIS
1 4 (50.00%) Windows
1 4 (50.00%) MS Excel
1 4 (50.00%) MS Exchange
1 4 (50.00%) DNS
1 4 (50.00%) Active Directory
1 4 (50.00%) Migration
1 4 (50.00%) vSphere
2 2 (25.00%) SC Cleared
2 2 (25.00%) Security Cleared
2 2 (25.00%) Data Centre
2 2 (25.00%) Enterprise Architecture
3 1 (12.50%) E-Commerce
3 1 (12.50%) Stakeholder Management
3 1 (12.50%) Scrum
3 1 (12.50%) Programme Management
3 1 (12.50%) Agile Software Development
3 1 (12.50%) Retail
3 1 (12.50%) Marketing
3 1 (12.50%) Degree
3 1 (12.50%) QA
3 1 (12.50%) Kanban
3 1 (12.50%) Advertising
3 1 (12.50%) Digital Media
3 1 (12.50%) Enterprise Software
3 1 (12.50%) Software Delivery

Customer Engagement
Top Related IT Skills in Somerset by Category

For the 6 months to 28 August 2015, IT jobs across the Somerset region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (50.00%) IIS
1 4 (50.00%) MS Exchange
Applications
1 4 (50.00%) MS Excel
Communications & Networking
1 4 (50.00%) DNS
General
1 1 (12.50%) Advertising
1 1 (12.50%) Retail
1 1 (12.50%) Marketing
Job Titles
1 4 (50.00%) Analyst
1 4 (50.00%) Support Analyst
2 2 (25.00%) Solutions Architect
2 2 (25.00%) Architect
2 2 (25.00%) Programme Manager
3 1 (12.50%) Delivery Manager
3 1 (12.50%) Programme Director
3 1 (12.50%) Engagement Manager
Miscellaneous
1 2 (25.00%) Data Centre
2 1 (12.50%) Digital Media
2 1 (12.50%) Enterprise Software
Operating Systems
1 4 (50.00%) Windows
Processes & Methodologies
1 4 (50.00%) Migration
2 2 (25.00%) Enterprise Architecture
3 1 (12.50%) Kanban
3 1 (12.50%) Software Delivery
3 1 (12.50%) E-Commerce
3 1 (12.50%) Stakeholder Management
3 1 (12.50%) Scrum
3 1 (12.50%) Programme Management
3 1 (12.50%) Agile Software Development
Programming Languages
1 4 (50.00%) SQL
Qualifications
1 2 (25.00%) SC Cleared
1 2 (25.00%) Security Cleared
2 1 (12.50%) Degree
Quality Assurance & Compliance
1 1 (12.50%) QA
System Software
1 4 (50.00%) Active Directory
1 4 (50.00%) vSphere