The statistics below represent IT jobs advertised across the South West region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 224 236 219
Rank change year-on-year
+12 -17
Permanent jobs requiring a 1st Line Support Analyst 18 7 18
As % of all permanent IT jobs located in the South West 0.34% 0.12% 0.30%
As % of the Job Titles category 0.35% 0.12% 0.31%
Number of salaries quoted 18 6 18
Median salary £20,500 £19,875 £20,000
Median salary % change year-on-year
+3.14% -0.62%
90% offered a salary of more than £17,000 £18,500 £16,500
10% offered a salary of more than £22,500 £22,500 £23,650
UK excluding London median salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5186 5632 5751
As % of all permanent IT jobs located in the South West 97.21% 97.19% 97.16%
Number of salaries quoted 4395 4725 4802
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £23,500 £23,000
10% offered a salary of more than £58,600 £55,000 £55,648
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support Analyst
Jobs Demand Trend in the South West

The demand trend of job ads across the South West region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the South West

1st Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South West region.

1st Line Support Analyst Salary Trend in the South West

1st Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the South West region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall - 11 £20,500 -
Gloucestershire +1 3 £18,000 -
Wiltshire - 3 £22,500 -
Bristol +4 1 £23,000 +2.22%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 27 May 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 1st Line Support Analyst in the job title.

1 26 (96.30%) Windows
2 23 (85.19%) Microsoft
3 21 (77.78%) Firewall
3 21 (77.78%) VMware
4 16 (59.26%) Active Directory
5 15 (55.56%) VoIP
5 15 (55.56%) VPN
6 14 (51.85%) PBX
6 14 (51.85%) Data Protection Act
6 14 (51.85%) WatchGuard
6 14 (51.85%) Data Protection
6 14 (51.85%) Capacity Planning
6 14 (51.85%) Office 365
6 14 (51.85%) Microsoft Azure
6 14 (51.85%) VMware Infrastructure
7 13 (48.15%) Windows 7
8 12 (44.44%) Windows 8
9 11 (40.74%) Windows 10
10 8 (29.63%) MS Exchange
10 8 (29.63%) Windows Server 2012
11 7 (25.93%) Security Cleared
11 7 (25.93%) Cisco
11 7 (25.93%) Windows Server 2003
12 6 (22.22%) SC Cleared
12 6 (22.22%) Juniper
12 6 (22.22%) Exchange Server 2007
12 6 (22.22%) Exchange Server 2010
13 4 (14.81%) MCP
13 4 (14.81%) A+ Certification
13 4 (14.81%) Network+ Certification

1st Line Support Analyst Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (29.63%) MS Exchange
2 6 (22.22%) Exchange Server 2007
2 6 (22.22%) Exchange Server 2010
3 2 (7.41%) IIS
Applications
1 2 (7.41%) MS Excel
1 2 (7.41%) MS Office
Cloud Services
1 14 (51.85%) Microsoft Azure
1 14 (51.85%) Office 365
Communications & Networking
1 21 (77.78%) Firewall
2 15 (55.56%) VoIP
2 15 (55.56%) VPN
3 14 (51.85%) PBX
4 2 (7.41%) Internet
5 1 (3.70%) DHCP
5 1 (3.70%) DNS
5 1 (3.70%) IP Telephony
5 1 (3.70%) ISDN
5 1 (3.70%) LAN
5 1 (3.70%) MPLS
5 1 (3.70%) Structured Cabling
5 1 (3.70%) TCP/IP
5 1 (3.70%) VLAN
5 1 (3.70%) WAN
Database & Business Intelligence
1 2 (7.41%) SQL Server
2 1 (3.70%) SQL Server 2008
2 1 (3.70%) SQL Server 2012
Development Applications
1 1 (3.70%) SQL Server Management Studio (SSMS)
Libraries, Frameworks & Software Standards
1 1 (3.70%) HTML
Miscellaneous
1 14 (51.85%) Data Protection Act
2 2 (7.41%) Statistics
3 1 (3.70%) Analytical Skills
3 1 (3.70%) Computer Science
3 1 (3.70%) iPad
3 1 (3.70%) User Experience
Operating Systems
1 26 (96.30%) Windows
2 13 (48.15%) Windows 7
3 12 (44.44%) Windows 8
4 11 (40.74%) Windows 10
5 8 (29.63%) Windows Server 2012
6 7 (25.93%) Windows Server 2003
7 3 (11.11%) Windows Server
7 3 (11.11%) Windows Server 2008
8 1 (3.70%) Apple iOS
8 1 (3.70%) Mac OS X
Processes & Methodologies
1 14 (51.85%) Capacity Planning
1 14 (51.85%) Data Protection
2 2 (7.41%) ITIL
3 1 (3.70%) Agile Software Development
3 1 (3.70%) Configuration Management
3 1 (3.70%) CRM
3 1 (3.70%) Information Security
3 1 (3.70%) Problem Management
3 1 (3.70%) Service Management
Programming Languages
1 1 (3.70%) C
1 1 (3.70%) Java
1 1 (3.70%) SQL
Qualifications
1 7 (25.93%) Security Cleared
2 6 (22.22%) SC Cleared
3 4 (14.81%) A+ Certification
3 4 (14.81%) MCP
3 4 (14.81%) Network+ Certification
4 1 (3.70%) Degree
4 1 (3.70%) MCSA
4 1 (3.70%) MCSE
4 1 (3.70%) Microsoft Certification
Quality Assurance & Compliance
1 3 (11.11%) SLA
System Software
1 16 (59.26%) Active Directory
2 14 (51.85%) VMware Infrastructure
3 1 (3.70%) Terminal Services
3 1 (3.70%) XenApp
Vendors
1 23 (85.19%) Microsoft
2 21 (77.78%) VMware
3 14 (51.85%) WatchGuard
4 7 (25.93%) Cisco
5 6 (22.22%) Juniper
6 1 (3.70%) Citrix
6 1 (3.70%) Google
6 1 (3.70%) Sage