The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 210 198 211
Rank change year-on-year
-12 +13
Permanent jobs requiring a 1st Line Support Analyst 12 17 10
As % of all permanent IT jobs located in the South West 0.20% 0.33% 0.18%
As % of the Job Titles category 0.21% 0.35% 0.18%
Number of salaries quoted 12 17 10
Average salary £16,500 £18,500 £20,500
Average salary % change year-on-year
-10.81% -9.75%
UK excluding London average salary £20,000 £19,000 £19,000
% change year-on-year
+5.26% -
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5787 4885 5493
As % of all permanent IT jobs located in the South West 95.09% 95.06% 96.25%
Number of salaries quoted 4787 4212 4865
Average salary £37,000 £35,000 £36,500
Average salary % change year-on-year
+5.71% -4.10%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the South West

1st Line Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the South West region.

1st Line Support Analyst Salary Trend in the South West

1st Line Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the South West region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -24 7 £16,500 -15.38%
Gloucestershire - 3 £20,000 -
Devon - 2 £18,250 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 27 August 2014, IT jobs across the South West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 10 (40.00%) Windows
2 9 (36.00%) ITIL
3 8 (32.00%) MS Office
3 8 (32.00%) Windows XP
3 8 (32.00%) Microsoft
3 8 (32.00%) ITIL Certification
4 7 (28.00%) Active Directory
5 5 (20.00%) LAN
5 5 (20.00%) WAN
5 5 (20.00%) DHCP
5 5 (20.00%) MS Excel
5 5 (20.00%) DNS
6 4 (16.00%) TCP/IP
6 4 (16.00%) IIS
6 4 (16.00%) Publishing
6 4 (16.00%) Windows Server 2008
6 4 (16.00%) Windows 7
7 3 (12.00%) SLA
8 2 (8.00%) C#
8 2 (8.00%) HTML
8 2 (8.00%) JavaScript
8 2 (8.00%) SQL
8 2 (8.00%) .NET
8 2 (8.00%) Service Management
8 2 (8.00%) Risk Management
8 2 (8.00%) MS PowerPoint
8 2 (8.00%) Windows Server 2003
8 2 (8.00%) Internet
8 2 (8.00%) Change Control
8 2 (8.00%) Structured Cabling

1st Line Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 27 August 2014, IT jobs across the South West region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.00%) IIS
Applications
1 8 (32.00%) MS Office
2 5 (20.00%) MS Excel
3 2 (8.00%) MS PowerPoint
Communications & Networking
1 5 (20.00%) LAN
1 5 (20.00%) WAN
1 5 (20.00%) DHCP
1 5 (20.00%) DNS
2 4 (16.00%) TCP/IP
3 2 (8.00%) Internet
3 2 (8.00%) Structured Cabling
General
1 4 (16.00%) Publishing
Libraries, Frameworks & Software Standards
1 2 (8.00%) HTML
1 2 (8.00%) .NET
Operating Systems
1 10 (40.00%) Windows
2 8 (32.00%) Windows XP
3 4 (16.00%) Windows Server 2008
3 4 (16.00%) Windows 7
4 2 (8.00%) Windows Server 2003
4 2 (8.00%) Windows Vista
Processes & Methodologies
1 9 (36.00%) ITIL
2 2 (8.00%) Service Management
2 2 (8.00%) Risk Management
2 2 (8.00%) Change Control
3 1 (4.00%) Contact Management
3 1 (4.00%) Incident Management
Programming Languages
1 2 (8.00%) C#
1 2 (8.00%) JavaScript
1 2 (8.00%) SQL
Qualifications
1 8 (32.00%) ITIL Certification
2 1 (4.00%) SC Cleared
2 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 3 (12.00%) SLA
System Software
1 7 (28.00%) Active Directory
Vendors
1 8 (32.00%) Microsoft
2 1 (4.00%) Citrix