The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 693 733 770
Rank change year-on-year
+40 +37
Permanent jobs requiring a 1st Line Support Analyst 167 143 104
As % of all permanent IT jobs located in England 0.16% 0.14% 0.096%
As % of the Job Titles category 0.17% 0.15% 0.10%
Number of salaries quoted 154 135 96
Average salary £20,000 £20,000 £19,000
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £16,500 £16,500 £16,250
10% offered a salary of more than £25,000 £27,000 £24,000
UK excluding London average salary £19,000 £18,750 £19,000
% change year-on-year
+1.33% -1.31%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99706 95896 102823
As % of all permanent IT jobs located in England 94.45% 94.55% 95.28%
Number of salaries quoted 82263 80520 88238
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 22 October 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -5 45 £19,875 -0.62% 7
London +10 39 £23,000 - 7
North West +8 29 £18,500 -5.12% 4
East Midlands +11 15 £19,000 -7.31% 1
Yorkshire -19 13 £20,000 +8.10% 1
South West -22 11 £16,500 - 2
East of England -27 10 £22,500 +36.36% 3
West Midlands -29 5 £19,000 +4.10%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 October 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 165 (52.05%) Windows
2 147 (46.37%) Microsoft
3 123 (38.80%) MS Office
4 121 (38.17%) Active Directory
5 103 (32.49%) MS Excel
6 98 (30.91%) ITIL
7 60 (18.93%) Windows 7
8 57 (17.98%) SLA
9 51 (16.09%) Windows XP
10 50 (15.77%) Analytical Skills
11 31 (9.78%) Windows Server 2008
11 31 (9.78%) Windows Server 2003
11 31 (9.78%) TCP/IP
12 30 (9.46%) Finance
13 26 (8.20%) SQL
14 25 (7.89%) Citrix
14 25 (7.89%) Windows 8
15 24 (7.57%) MS Exchange
16 23 (7.26%) LAN
16 23 (7.26%) ITIL Foundation Certificate
17 21 (6.62%) Security Cleared
17 21 (6.62%) Microsoft Certification
17 21 (6.62%) Service Management
18 20 (6.31%) Legal
18 20 (6.31%) SC Cleared
19 19 (5.99%) Retail
19 19 (5.99%) WAN
19 19 (5.99%) SQL Server
20 18 (5.68%) VMware
20 18 (5.68%) Degree

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 October 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (7.57%) MS Exchange
2 10 (3.15%) IIS
3 8 (2.52%) IBM Notes
4 6 (1.89%) SharePoint
4 6 (1.89%) Blackberry Enterprise Server
5 5 (1.58%) Exchange Server 2000
6 3 (0.95%) Exchange Server 2003
6 3 (0.95%) WorkSite
6 3 (0.95%) Exchange Server 2013
7 2 (0.63%) Lync
7 2 (0.63%) Exchange Server 2010
7 2 (0.63%) Exchange Server 2007
7 2 (0.63%) SAS
8 1 (0.32%) WebSphere
Applications
1 123 (38.80%) MS Office
2 103 (32.49%) MS Excel
3 11 (3.47%) MS PowerPoint
4 3 (0.95%) Spreadsheet
Business Applications
1 4 (1.26%) Dynamics AX
2 1 (0.32%) SalesLogix
2 1 (0.32%) Line 100
Cloud Services
1 2 (0.63%) Office 365
2 1 (0.32%) Cloud Computing
2 1 (0.32%) Microsoft Azure
2 1 (0.32%) SaaS
Communications & Networking
1 31 (9.78%) TCP/IP
2 23 (7.26%) LAN
3 19 (5.99%) WAN
4 12 (3.79%) VPN
5 10 (3.15%) VoIP
5 10 (3.15%) Wireless
6 8 (2.52%) DNS
7 7 (2.21%) Internet
7 7 (2.21%) DHCP
8 4 (1.26%) Firewall
9 3 (0.95%) Unified Communications
10 2 (0.63%) Structured Cabling
11 1 (0.32%) Wi-Fi
11 1 (0.32%) Broadband
11 1 (0.32%) SAN
11 1 (0.32%) IP Telephony
11 1 (0.32%) SSH
11 1 (0.32%) Cisco IOS
11 1 (0.32%) Network Security
11 1 (0.32%) PABX
Database & Business Intelligence
1 19 (5.99%) SQL Server
2 4 (1.26%) Data Warehouse
3 2 (0.63%) Relational Database
3 2 (0.63%) IBM InfoSphere
3 2 (0.63%) MS Access
4 1 (0.32%) SQL Server 2005
4 1 (0.32%) SQL Server 2008
Development Applications
1 4 (1.26%) Team Foundation Server
2 2 (0.63%) SQL Server Management Studio (SSMS)
2 2 (0.63%) JIRA
General
1 30 (9.46%) Finance
2 20 (6.31%) Legal
3 19 (5.99%) Retail
4 9 (2.84%) Law
5 8 (2.52%) Banking
6 7 (2.21%) Telecoms
7 4 (1.26%) Marketing
7 4 (1.26%) German Language
7 4 (1.26%) Publishing
8 3 (0.95%) Advertising
9 2 (0.63%) Front Office
10 1 (0.32%) Games
10 1 (0.32%) Back Office
10 1 (0.32%) Multimedia
10 1 (0.32%) Billing
10 1 (0.32%) Investment Banking
10 1 (0.32%) Italian Language
10 1 (0.32%) Japanese Language
10 1 (0.32%) Turkish Language
Libraries, Frameworks & Software Standards
1 5 (1.58%) .NET
2 4 (1.26%) HTML
3 1 (0.32%) Middleware
3 1 (0.32%) ASP.NET
3 1 (0.32%) COM
3 1 (0.32%) CSS
Miscellaneous
1 50 (15.77%) Analytical Skills
2 15 (4.73%) EPoS
3 14 (4.42%) Blackberry
4 12 (3.79%) Computer Science
4 12 (3.79%) Management Information System
5 4 (1.26%) Statistics
6 3 (0.95%) AS400
7 2 (0.63%) Mobile Banking
7 2 (0.63%) iPad
7 2 (0.63%) iPhone
7 2 (0.63%) Derivative
7 2 (0.63%) Equity Derivative
7 2 (0.63%) Smartphone
7 2 (0.63%) GIS
8 1 (0.32%) Chip and PIN
8 1 (0.32%) Thin Client
8 1 (0.32%) Replication
8 1 (0.32%) Fat Client
8 1 (0.32%) Mathematics
8 1 (0.32%) Wiki
Operating Systems
1 165 (52.05%) Windows
2 60 (18.93%) Windows 7
3 51 (16.09%) Windows XP
4 31 (9.78%) Windows Server 2008
4 31 (9.78%) Windows Server 2003
5 25 (7.89%) Windows 8
6 13 (4.10%) Windows Server 2012
7 10 (3.15%) Mac OS X
8 7 (2.21%) Windows Vista
8 7 (2.21%) Windows 2000 Server
9 4 (1.26%) Windows 2000
10 2 (0.63%) Windows Mobile
10 2 (0.63%) UNIX
11 1 (0.32%) Linux
11 1 (0.32%) Android
11 1 (0.32%) Apple iOS
Processes & Methodologies
1 98 (30.91%) ITIL
2 21 (6.62%) Service Management
3 12 (3.79%) Incident Management
4 10 (3.15%) CRM
4 10 (3.15%) ITSM
5 9 (2.84%) Software Distribution
6 8 (2.52%) Document Management
7 7 (2.21%) Business Continuity
7 7 (2.21%) Problem Management
8 6 (1.89%) Line Management
9 5 (1.58%) Project Management
9 5 (1.58%) Service Delivery
9 5 (1.58%) Time Management
9 5 (1.58%) Change Control
10 4 (1.26%) Continuous Improvement
10 4 (1.26%) Data Entry
10 4 (1.26%) Disaster Recovery
11 3 (0.95%) Benchmarking
11 3 (0.95%) Risk Management
11 3 (0.95%) E-Commerce
Programming Languages
1 26 (8.20%) SQL
2 16 (5.05%) C
3 6 (1.89%) C#
4 4 (1.26%) VB
5 3 (0.95%) JavaScript
6 2 (0.63%) VBA
6 2 (0.63%) T-SQL
6 2 (0.63%) Java
7 1 (0.32%) Python
7 1 (0.32%) C++
7 1 (0.32%) VBScript
7 1 (0.32%) VB.NET
7 1 (0.32%) VB6
Qualifications
1 23 (7.26%) ITIL Foundation Certificate
2 21 (6.62%) Security Cleared
2 21 (6.62%) Microsoft Certification
3 20 (6.31%) SC Cleared
4 18 (5.68%) Degree
5 16 (5.05%) A+ Certification
6 15 (4.73%) ITIL Certification
7 12 (3.79%) MCSE
8 10 (3.15%) Cisco Certification
8 10 (3.15%) CCNA
9 8 (2.52%) MCP
10 6 (1.89%) MCITP
11 4 (1.26%) MCSA
11 4 (1.26%) HND
12 2 (0.63%) DV Cleared
12 2 (0.63%) Security+ Certification
12 2 (0.63%) Network+ Certification
13 1 (0.32%) HNC
Quality Assurance & Compliance
1 57 (17.98%) SLA
2 3 (0.95%) ISO/IEC 27001
3 1 (0.32%) QA
System Software
1 121 (38.17%) Active Directory
2 11 (3.47%) VMware Infrastructure
3 6 (1.89%) Hyper-V
4 3 (0.95%) vSphere
5 1 (0.32%) UAG
Systems Management
1 5 (1.58%) DameWare
2 3 (0.95%) Backup Exec
3 1 (0.32%) Cisco CUCM
3 1 (0.32%) FortiGate
Vendors
1 147 (46.37%) Microsoft
2 25 (7.89%) Citrix
3 18 (5.68%) VMware
4 9 (2.84%) SAP
5 8 (2.52%) Lotus
6 7 (2.21%) Interwoven
7 6 (1.89%) HP
8 5 (1.58%) Apple
8 5 (1.58%) Oracle
8 5 (1.58%) Cisco
9 4 (1.26%) Mitel
10 3 (0.95%) McAfee
10 3 (0.95%) Sophos
10 3 (0.95%) Sage
10 3 (0.95%) Dell
11 2 (0.63%) IBM
11 2 (0.63%) BT
11 2 (0.63%) Remedy
12 1 (0.32%) Reuters
12 1 (0.32%) Bloomberg
Watford, Hertfordshire
Acuro (MaxAd Ltd)
Salary: £22000.00 - £25000.00 per annum
Posted: 20 hours ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 20 hours ago
Cheltenham, Gloucestershire
ComputerWorld Personnel Ltd
Salary: £18000.0000 - £25000.0000 per annum
Posted: 21 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £14000 - £18000 Per Annum
Posted: 4 days ago
Woking, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 4 days ago
City, London
Tower Connect Ltd
Salary: From £21,000 to £25,000 per annum Plus Bonus, Excellent Benefits & rea
Posted: 4 days ago
Sheffield, South Yorkshire
Harvey Nash plc
Salary: £16000 - £20000 per annum
Posted: 4 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 4 days ago
West London
Eaglecliff
Salary: Excellent Depending on Experience
Posted: 4 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £22,000 per annum + Bonus & Excellent Benefits Package
Posted: 4 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 6 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 6 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 7 days ago
Swindon, Wiltshire
Prolinx
Salary: From £20,000 to £24,000 per annum Depending on Experience
Posted: 7 days ago
Bury
Applause IT Innovation
Salary: £20000 - £23000 per annum + bens
Posted: 11 days ago
London
Venn Group - UK
Salary: 20000-24000 Per Annum
Posted: 11 days ago