The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 746 710 791
Rank change year-on-year
-36 +81
Permanent jobs requiring a 1st Line Support Analyst 128 140 87
As % of all permanent IT jobs located in England 0.12% 0.14% 0.079%
As % of the Job Titles category 0.13% 0.15% 0.083%
Number of salaries quoted 121 128 82
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £16,500 £16,500 £17,000
10% offered a salary of more than £28,500 £25,000 £22,903
UK excluding London average salary £20,000 £18,750 £19,000
% change year-on-year
+6.66% -1.31%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101207 93640 105041
As % of all permanent IT jobs located in England 94.39% 94.21% 95.25%
Number of salaries quoted 82615 78406 90395
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 28 August 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -19 49 £20,000 +2.56% 2
London -4 33 £23,500 +6.81% 2
East of England -3 18 £20,250 +22.72%
South West -26 12 £16,500 -10.81%
North West -37 10 £16,000 -20.00% 3
Yorkshire -32 3 £20,000 -14.89% 2
East Midlands -15 2 £17,000 -2.85% 2
West Midlands -11 1 £19,000 -
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 170 (60.28%) Windows
2 134 (47.52%) Microsoft
3 115 (40.78%) Active Directory
4 102 (36.17%) MS Office
5 79 (28.01%) MS Excel
6 72 (25.53%) ITIL
7 64 (22.70%) Windows 7
8 63 (22.34%) Windows XP
9 58 (20.57%) SLA
10 35 (12.41%) Windows Server 2003
11 32 (11.35%) Finance
12 27 (9.57%) Windows Server 2008
13 26 (9.22%) Windows 8
14 25 (8.87%) MS Exchange
14 25 (8.87%) Microsoft Certification
14 25 (8.87%) Citrix
14 25 (8.87%) SQL
15 18 (6.38%) TCP/IP
15 18 (6.38%) LAN
15 18 (6.38%) VMware
15 18 (6.38%) Blackberry
16 16 (5.67%) Legal
16 16 (5.67%) WAN
16 16 (5.67%) A+ Certification
16 16 (5.67%) SQL Server
16 16 (5.67%) MCSE
16 16 (5.67%) Retail
16 16 (5.67%) Degree
17 14 (4.96%) IIS
17 14 (4.96%) EPoS

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (8.87%) MS Exchange
2 14 (4.96%) IIS
3 7 (2.48%) Blackberry Enterprise Server
4 5 (1.77%) Exchange Server 2000
4 5 (1.77%) WorkSite
4 5 (1.77%) IBM Notes
5 4 (1.42%) Exchange Server 2007
6 3 (1.06%) Exchange Server 2010
6 3 (1.06%) Exchange Server 2003
7 2 (0.71%) SAS
7 2 (0.71%) SharePoint
7 2 (0.71%) Exchange Server 2013
7 2 (0.71%) Lync
Applications
1 102 (36.17%) MS Office
2 79 (28.01%) MS Excel
3 5 (1.77%) MS PowerPoint
4 3 (1.06%) Spreadsheet
Business Applications
1 3 (1.06%) Dynamics AX
2 1 (0.35%) Line 100
Cloud Services
1 4 (1.42%) Office 365
2 2 (0.71%) Microsoft Azure
3 1 (0.35%) Cloud Computing
Communications & Networking
1 18 (6.38%) TCP/IP
1 18 (6.38%) LAN
2 16 (5.67%) WAN
3 11 (3.90%) VoIP
4 9 (3.19%) Wireless
4 9 (3.19%) Internet
5 7 (2.48%) Firewall
5 7 (2.48%) VPN
6 6 (2.13%) DNS
6 6 (2.13%) DHCP
7 4 (1.42%) ADSL
8 3 (1.06%) Unified Communications
9 2 (0.71%) SAN
9 2 (0.71%) Cisco IOS
9 2 (0.71%) Network Security
9 2 (0.71%) Structured Cabling
10 1 (0.35%) Cisco ASA
10 1 (0.35%) IP Telephony
10 1 (0.35%) SSH
10 1 (0.35%) Cisco PIX
Database & Business Intelligence
1 16 (5.67%) SQL Server
2 4 (1.42%) Data Warehouse
3 2 (0.71%) MS Access
3 2 (0.71%) Oracle Reports
Development Applications
1 4 (1.42%) Team Foundation Server
General
1 32 (11.35%) Finance
2 16 (5.67%) Legal
2 16 (5.67%) Retail
3 12 (4.26%) Telecoms
4 9 (3.19%) Banking
5 8 (2.84%) Law
6 4 (1.42%) Publishing
6 4 (1.42%) German Language
7 2 (0.71%) Electronics
7 2 (0.71%) Aerospace
7 2 (0.71%) Military
7 2 (0.71%) Japanese Language
7 2 (0.71%) Marketing
7 2 (0.71%) Billing
8 1 (0.35%) Investment Banking
8 1 (0.35%) Multimedia
8 1 (0.35%) Wholesale Banking
8 1 (0.35%) Italian Language
8 1 (0.35%) Turkish Language
8 1 (0.35%) Front Office
Libraries, Frameworks & Software Standards
1 6 (2.13%) .NET
1 6 (2.13%) HTML
2 3 (1.06%) CSS
3 2 (0.71%) ASP.NET
4 1 (0.35%) jQuery
4 1 (0.35%) COM
Miscellaneous
1 18 (6.38%) Blackberry
2 14 (4.96%) EPoS
3 8 (2.84%) Computer Science
4 5 (1.77%) Mathematics
5 4 (1.42%) Statistics
6 3 (1.06%) AS400
7 2 (0.71%) Management Information System
7 2 (0.71%) Replication
7 2 (0.71%) Smartphone
7 2 (0.71%) Mobile Banking
7 2 (0.71%) iPad
7 2 (0.71%) iPhone
8 1 (0.35%) Hedge funds
8 1 (0.35%) Video Conferencing
8 1 (0.35%) Fat Client
8 1 (0.35%) Wiki
8 1 (0.35%) Chip and PIN
8 1 (0.35%) Thin Client
Operating Systems
1 170 (60.28%) Windows
2 64 (22.70%) Windows 7
3 63 (22.34%) Windows XP
4 35 (12.41%) Windows Server 2003
5 27 (9.57%) Windows Server 2008
6 26 (9.22%) Windows 8
7 11 (3.90%) Windows Server 2012
8 6 (2.13%) Windows 2000 Server
9 5 (1.77%) Mac OS X
10 4 (1.42%) Windows Vista
11 3 (1.06%) Windows Mobile
11 3 (1.06%) Windows 2000
12 1 (0.35%) Apple iOS
12 1 (0.35%) UNIX
Processes & Methodologies
1 72 (25.53%) ITIL
2 12 (4.26%) Incident Management
3 9 (3.19%) Problem Management
3 9 (3.19%) Software Distribution
4 8 (2.84%) Time Management
5 6 (2.13%) Service Management
5 6 (2.13%) Project Management
5 6 (2.13%) Document Management
6 5 (1.77%) Service Delivery
7 4 (1.42%) Disaster Recovery
7 4 (1.42%) Continuous Improvement
8 3 (1.06%) Change Control
8 3 (1.06%) Kalman Filter
8 3 (1.06%) CRM
9 2 (0.71%) E-Commerce
9 2 (0.71%) ERP
9 2 (0.71%) Risk Management
9 2 (0.71%) Workflow
9 2 (0.71%) Fund Management
9 2 (0.71%) Investment Management
Programming Languages
1 25 (8.87%) SQL
2 9 (3.19%) C#
3 5 (1.77%) JavaScript
4 4 (1.42%) C
5 3 (1.06%) T-SQL
5 3 (1.06%) VB
6 2 (0.71%) VB.NET
6 2 (0.71%) VBA
6 2 (0.71%) VB6
7 1 (0.35%) PowerShell
7 1 (0.35%) Java
7 1 (0.35%) C++
Qualifications
1 25 (8.87%) Microsoft Certification
2 16 (5.67%) A+ Certification
2 16 (5.67%) MCSE
2 16 (5.67%) Degree
3 12 (4.26%) MCP
4 11 (3.90%) Cisco Certification
4 11 (3.90%) CCNA
5 9 (3.19%) ITIL Foundation Certificate
5 9 (3.19%) ITIL Certification
6 7 (2.48%) SC Cleared
6 7 (2.48%) MCITP
6 7 (2.48%) Security Cleared
7 5 (1.77%) MCSA
8 4 (1.42%) Network+ Certification
9 3 (1.06%) HND
10 2 (0.71%) Security+ Certification
11 1 (0.35%) JNCIA
11 1 (0.35%) MCDST
11 1 (0.35%) DV Cleared
11 1 (0.35%) CCSA
Quality Assurance & Compliance
1 58 (20.57%) SLA
2 3 (1.06%) ISO/IEC 27001
3 2 (0.71%) QA
System Software
1 115 (40.78%) Active Directory
2 13 (4.61%) VMware Infrastructure
3 7 (2.48%) Hyper-V
4 1 (0.35%) XenApp
4 1 (0.35%) XenDesktop
4 1 (0.35%) UAG
4 1 (0.35%) vSphere
Systems Management
1 7 (2.48%) DameWare
2 2 (0.71%) Backup Exec
2 2 (0.71%) FortiGate
2 2 (0.71%) Cisco CUCM
Vendors
1 134 (47.52%) Microsoft
2 25 (8.87%) Citrix
3 18 (6.38%) VMware
4 9 (3.19%) Cisco
4 9 (3.19%) Interwoven
4 9 (3.19%) SAP
5 7 (2.48%) HP
6 6 (2.13%) Oracle
7 5 (1.77%) Lotus
7 5 (1.77%) Apple
8 4 (1.42%) McAfee
8 4 (1.42%) Sophos
9 3 (1.06%) LANDesk
9 3 (1.06%) Juniper
10 2 (0.71%) Sage
10 2 (0.71%) BT
10 2 (0.71%) Mitel
10 2 (0.71%) Aruba
10 2 (0.71%) SolarWinds
11 1 (0.35%) F5
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 18 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 5 days ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 6 days ago
Altrincham, Cheshire
Advantage XPO
Salary: £15000 - £16000 per annum
Posted: 6 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 13 days ago
Leicester, Leicestershire
Topps Tiles
Salary: Up to £17,000 per annum plus company bonus and pension scheme
Posted: 21 days ago