The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 745 707 773
Rank change year-on-year
-38 +66
Permanent jobs requiring a 1st Line Support Analyst 130 142 89
As % of all permanent IT jobs located in England 0.12% 0.14% 0.081%
As % of the Job Titles category 0.13% 0.15% 0.085%
Number of salaries quoted 122 129 83
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £16,500 £16,500 £17,000
10% offered a salary of more than £28,100 £25,000 £22,903
UK excluding London average salary £20,000 £18,000 £19,000
% change year-on-year
+11.11% -5.26%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
101839 94667 105264
As % of all permanent IT jobs located in England 94.36% 94.21% 95.28%
Number of salaries quoted 83149 79374 90534
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 2 September 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -10 49 £20,000 +2.56% 3
London -4 34 £23,500 +6.81% 1
East of England -16 15 £20,000 +21.21%
South West -31 13 £16,500 -8.33% 1
North West -32 12 £16,500 -17.50% 1
East Midlands -3 3 £17,500 - 2
Yorkshire -46 3 £20,000 -14.89% 3
West Midlands -10 1 £19,000 -
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 169 (59.30%) Windows
2 135 (47.37%) Microsoft
3 115 (40.35%) Active Directory
4 102 (35.79%) MS Office
5 81 (28.42%) MS Excel
6 73 (25.61%) ITIL
7 65 (22.81%) Windows 7
8 62 (21.75%) Windows XP
9 61 (21.40%) SLA
10 34 (11.93%) Windows Server 2003
11 33 (11.58%) Finance
12 26 (9.12%) Windows Server 2008
13 25 (8.77%) Windows 8
13 25 (8.77%) MS Exchange
13 25 (8.77%) Microsoft Certification
13 25 (8.77%) SQL
14 24 (8.42%) Citrix
15 18 (6.32%) TCP/IP
15 18 (6.32%) LAN
15 18 (6.32%) VMware
15 18 (6.32%) Blackberry
16 17 (5.96%) SQL Server
17 16 (5.61%) MCSE
17 16 (5.61%) WAN
17 16 (5.61%) Legal
17 16 (5.61%) Retail
17 16 (5.61%) Degree
18 15 (5.26%) EPoS
18 15 (5.26%) A+ Certification
19 14 (4.91%) IIS

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (8.77%) MS Exchange
2 14 (4.91%) IIS
3 7 (2.46%) Blackberry Enterprise Server
4 5 (1.75%) Exchange Server 2000
4 5 (1.75%) WorkSite
4 5 (1.75%) IBM Notes
5 4 (1.40%) Exchange Server 2007
6 3 (1.05%) Exchange Server 2003
6 3 (1.05%) Exchange Server 2010
6 3 (1.05%) Exchange Server 2013
7 2 (0.70%) Lync
7 2 (0.70%) SharePoint
7 2 (0.70%) SAS
Applications
1 102 (35.79%) MS Office
2 81 (28.42%) MS Excel
3 5 (1.75%) MS PowerPoint
4 3 (1.05%) Spreadsheet
Business Applications
1 3 (1.05%) Dynamics AX
2 1 (0.35%) Line 100
Cloud Services
1 4 (1.40%) Office 365
2 2 (0.70%) Microsoft Azure
3 1 (0.35%) Cloud Computing
Communications & Networking
1 18 (6.32%) LAN
1 18 (6.32%) TCP/IP
2 16 (5.61%) WAN
3 11 (3.86%) VoIP
4 9 (3.16%) Wireless
4 9 (3.16%) Internet
5 7 (2.46%) Firewall
5 7 (2.46%) VPN
6 6 (2.11%) DNS
6 6 (2.11%) DHCP
7 4 (1.40%) ADSL
8 3 (1.05%) Unified Communications
9 2 (0.70%) Structured Cabling
9 2 (0.70%) Network Security
9 2 (0.70%) SAN
9 2 (0.70%) Cisco IOS
10 1 (0.35%) Cisco PIX
10 1 (0.35%) IP Telephony
10 1 (0.35%) SSH
10 1 (0.35%) Cisco IPT
Database & Business Intelligence
1 17 (5.96%) SQL Server
2 4 (1.40%) Data Warehouse
3 2 (0.70%) Oracle Reports
3 2 (0.70%) MS Access
Development Applications
1 4 (1.40%) Team Foundation Server
General
1 33 (11.58%) Finance
2 16 (5.61%) Legal
2 16 (5.61%) Retail
3 11 (3.86%) Telecoms
4 8 (2.81%) Law
4 8 (2.81%) Banking
5 4 (1.40%) German Language
5 4 (1.40%) Publishing
6 2 (0.70%) Military
6 2 (0.70%) Aerospace
6 2 (0.70%) Electronics
6 2 (0.70%) Billing
6 2 (0.70%) Japanese Language
6 2 (0.70%) Marketing
7 1 (0.35%) Turkish Language
7 1 (0.35%) Investment Banking
7 1 (0.35%) Wholesale Banking
7 1 (0.35%) Italian Language
7 1 (0.35%) Multimedia
7 1 (0.35%) Front Office
Libraries, Frameworks & Software Standards
1 6 (2.11%) HTML
1 6 (2.11%) .NET
2 3 (1.05%) CSS
3 2 (0.70%) ASP.NET
4 1 (0.35%) COM
4 1 (0.35%) jQuery
Miscellaneous
1 18 (6.32%) Blackberry
2 15 (5.26%) EPoS
3 8 (2.81%) Computer Science
4 5 (1.75%) Mathematics
5 4 (1.40%) Statistics
6 3 (1.05%) Management Information System
6 3 (1.05%) AS400
7 2 (0.70%) Replication
7 2 (0.70%) Smartphone
7 2 (0.70%) iPhone
7 2 (0.70%) iPad
7 2 (0.70%) Mobile Banking
8 1 (0.35%) Hedge funds
8 1 (0.35%) Wiki
8 1 (0.35%) Fat Client
8 1 (0.35%) Video Conferencing
8 1 (0.35%) Chip and PIN
8 1 (0.35%) Thin Client
Operating Systems
1 169 (59.30%) Windows
2 65 (22.81%) Windows 7
3 62 (21.75%) Windows XP
4 34 (11.93%) Windows Server 2003
5 26 (9.12%) Windows Server 2008
6 25 (8.77%) Windows 8
7 10 (3.51%) Windows Server 2012
8 6 (2.11%) Windows 2000 Server
9 5 (1.75%) Mac OS X
10 4 (1.40%) Windows Vista
11 3 (1.05%) Windows Mobile
11 3 (1.05%) Windows 2000
12 1 (0.35%) UNIX
12 1 (0.35%) Apple iOS
Processes & Methodologies
1 73 (25.61%) ITIL
2 12 (4.21%) Incident Management
3 9 (3.16%) Software Distribution
3 9 (3.16%) Service Management
4 8 (2.81%) Problem Management
4 8 (2.81%) Time Management
5 6 (2.11%) Project Management
5 6 (2.11%) Document Management
6 5 (1.75%) Service Delivery
6 5 (1.75%) Line Management
7 4 (1.40%) Disaster Recovery
7 4 (1.40%) Continuous Improvement
7 4 (1.40%) Change Control
8 3 (1.05%) Kalman Filter
8 3 (1.05%) CRM
9 2 (0.70%) E-Commerce
9 2 (0.70%) ERP
9 2 (0.70%) Asset Management
9 2 (0.70%) Information Management
9 2 (0.70%) ITSM
Programming Languages
1 25 (8.77%) SQL
2 9 (3.16%) C#
3 5 (1.75%) C
3 5 (1.75%) JavaScript
4 3 (1.05%) T-SQL
4 3 (1.05%) VB
5 2 (0.70%) VB.NET
5 2 (0.70%) VBA
5 2 (0.70%) VB6
6 1 (0.35%) PowerShell
6 1 (0.35%) C++
6 1 (0.35%) Java
Qualifications
1 25 (8.77%) Microsoft Certification
2 16 (5.61%) MCSE
2 16 (5.61%) Degree
3 15 (5.26%) A+ Certification
4 11 (3.86%) MCP
4 11 (3.86%) CCNA
4 11 (3.86%) Cisco Certification
5 10 (3.51%) ITIL Certification
5 10 (3.51%) ITIL Foundation Certificate
6 8 (2.81%) Security Cleared
6 8 (2.81%) SC Cleared
7 7 (2.46%) MCITP
8 5 (1.75%) MCSA
9 3 (1.05%) HND
9 3 (1.05%) Network+ Certification
10 2 (0.70%) Security+ Certification
11 1 (0.35%) CCSA
11 1 (0.35%) JNCIA
11 1 (0.35%) MCDST
11 1 (0.35%) DV Cleared
Quality Assurance & Compliance
1 61 (21.40%) SLA
2 3 (1.05%) ISO/IEC 27001
3 2 (0.70%) QA
System Software
1 115 (40.35%) Active Directory
2 13 (4.56%) VMware Infrastructure
3 7 (2.46%) Hyper-V
4 1 (0.35%) XenApp
4 1 (0.35%) XenDesktop
4 1 (0.35%) vSphere
4 1 (0.35%) UAG
Systems Management
1 6 (2.11%) DameWare
2 2 (0.70%) Backup Exec
2 2 (0.70%) Cisco CUCM
2 2 (0.70%) FortiGate
Vendors
1 135 (47.37%) Microsoft
2 24 (8.42%) Citrix
3 18 (6.32%) VMware
4 9 (3.16%) Interwoven
4 9 (3.16%) SAP
4 9 (3.16%) Cisco
5 7 (2.46%) HP
6 6 (2.11%) Oracle
7 5 (1.75%) Lotus
7 5 (1.75%) Apple
8 4 (1.40%) McAfee
8 4 (1.40%) Sophos
9 3 (1.05%) Juniper
9 3 (1.05%) LANDesk
10 2 (0.70%) SolarWinds
10 2 (0.70%) Aruba
10 2 (0.70%) BT
10 2 (0.70%) Mitel
10 2 (0.70%) Sage
11 1 (0.35%) CheckPoint
Bath, Avon
Harvey Nash plc
Salary: £18000 - £22000 per annum + Bonus + 35 days hols
Posted: 6 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 4 days ago
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: 4 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 6 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 12 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 19 days ago
Leicester, Leicestershire
Topps Tiles
Salary: Up to £17,000 per annum plus company bonus and pension scheme
Posted: 27 days ago