The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 716 751 722
Rank change year-on-year
+35 -29
Permanent jobs requiring a 1st Line Support Analyst 162 146 134
As % of all permanent IT jobs located in England 0.16% 0.13% 0.13%
As % of the Job Titles category 0.17% 0.14% 0.14%
Number of salaries quoted 149 140 122
Average salary £21,430 £20,500 £19,500
Average salary % change year-on-year
+4.53% +5.12%
90% offered a salary of more than £17,500 £16,650 £16,500
10% offered a salary of more than £26,500 £27,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96460 103322 95939
As % of all permanent IT jobs located in England 94.34% 94.48% 94.28%
Number of salaries quoted 80662 85110 80222
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,375
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 31 July 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -2 56 £20,750 +1.21% 4
London +35 42 £24,500 +6.52% 2
East of England +6 20 £22,500 +12.50% 1
East Midlands +12 13 £17,750 +4.41%
North West +5 12 £20,500 +17.14% 1
South West -18 10 £20,500 +10.81%
Yorkshire +5 6 £21,360 +6.80%
West Midlands -10 4 £19,000 -3.79% 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 244 (71.14%) Windows
2 191 (55.69%) Active Directory
3 171 (49.85%) Microsoft
4 145 (42.27%) MS Office
5 113 (32.94%) Windows 7
6 95 (27.70%) SLA
7 92 (26.82%) MS Excel
8 91 (26.53%) MS Exchange
9 88 (25.66%) ITIL
10 65 (18.95%) Windows Server 2008
11 54 (15.74%) Windows XP
12 52 (15.16%) Citrix
13 48 (13.99%) Windows Server 2003
14 46 (13.41%) Microsoft Certification
15 44 (12.83%) Windows Server 2012
16 41 (11.95%) TCP/IP
17 40 (11.66%) VMware
18 39 (11.37%) SQL
18 39 (11.37%) Windows 8
19 37 (10.79%) Law
20 34 (9.91%) VMware Infrastructure
21 31 (9.04%) Linux
22 30 (8.75%) Exchange Server 2010
23 26 (7.58%) Finance
23 26 (7.58%) Internet
24 25 (7.29%) Firewall
24 25 (7.29%) DNS
25 24 (7.00%) VPN
25 24 (7.00%) LAN
26 23 (6.71%) DHCP

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 91 (26.53%) MS Exchange
2 30 (8.75%) Exchange Server 2010
3 23 (6.71%) Exchange Server 2007
4 17 (4.96%) WorkSite
5 14 (4.08%) Exchange Server 2000
5 14 (4.08%) Exchange Server 2003
6 13 (3.79%) Exchange Server 2013
7 7 (2.04%) SharePoint
8 6 (1.75%) Blackberry Enterprise Server
9 2 (0.58%) Lync
10 1 (0.29%) SharePoint Server
10 1 (0.29%) IBM Notes
10 1 (0.29%) SAS
10 1 (0.29%) OpenEdge
Applications
1 145 (42.27%) MS Office
2 92 (26.82%) MS Excel
3 5 (1.46%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 1 (0.29%) Infor CRM
1 1 (0.29%) Dynamics CRM
Cloud Services
1 20 (5.83%) Office 365
2 6 (1.75%) Cloud Computing
2 6 (1.75%) Amazon AWS
3 1 (0.29%) PaaS
3 1 (0.29%) Mimecast
Communications & Networking
1 41 (11.95%) TCP/IP
2 26 (7.58%) Internet
3 25 (7.29%) DNS
3 25 (7.29%) Firewall
4 24 (7.00%) VPN
4 24 (7.00%) LAN
5 23 (6.71%) DHCP
6 21 (6.12%) WAN
7 12 (3.50%) VoIP
8 8 (2.33%) SAN
9 7 (2.04%) Broadband
9 7 (2.04%) Ethernet
10 6 (1.75%) iSCSI
10 6 (1.75%) NAS
10 6 (1.75%) Unified Communications
11 5 (1.46%) ADSL
12 2 (0.58%) Skype
13 1 (0.29%) Extranet
13 1 (0.29%) Wi-Fi
13 1 (0.29%) Wireless
Database & Business Intelligence
1 19 (5.54%) SQL Server
2 16 (4.66%) MySQL
3 2 (0.58%) Relational Database
4 1 (0.29%) Crystal Reports
4 1 (0.29%) MS Access
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 37 (10.79%) Law
2 26 (7.58%) Finance
3 19 (5.54%) Legal
4 12 (3.50%) Banking
5 10 (2.92%) Manufacturing
6 5 (1.46%) Telecoms
7 3 (0.87%) Retail
7 3 (0.87%) German Language
8 2 (0.58%) French Language
8 2 (0.58%) Marketing
8 2 (0.58%) Back Office
8 2 (0.58%) Electronics
9 1 (0.29%) Advertising
9 1 (0.29%) Games
9 1 (0.29%) Dutch Language
Libraries, Frameworks & Software Standards
1 1 (0.29%) .NET
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) Web Services
1 1 (0.29%) WCF
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 16 (4.66%) Mathematics
2 15 (4.37%) Blackberry
3 14 (4.08%) Management Information System
4 11 (3.21%) Video Conferencing
4 11 (3.21%) Analytical Skills
5 9 (2.62%) CMDB
6 8 (2.33%) Data Centre
7 6 (1.75%) Life Science
7 6 (1.75%) iPhone
7 6 (1.75%) Handset
8 5 (1.46%) iPad
9 3 (0.87%) Fat Client
9 3 (0.87%) Thin Client
10 1 (0.29%) Foreign Exchange (FX)
10 1 (0.29%) Computer Science
10 1 (0.29%) Clustering
10 1 (0.29%) Contract for Difference
10 1 (0.29%) Algorithms
Operating Systems
1 244 (71.14%) Windows
2 113 (32.94%) Windows 7
3 65 (18.95%) Windows Server 2008
4 54 (15.74%) Windows XP
5 48 (13.99%) Windows Server 2003
6 44 (12.83%) Windows Server 2012
7 39 (11.37%) Windows 8
8 31 (9.04%) Linux
9 14 (4.08%) Windows Vista
9 14 (4.08%) Windows 2000 Server
10 9 (2.62%) UNIX
11 6 (1.75%) Red Hat Enterprise Linux
12 2 (0.58%) AIX
13 1 (0.29%) Windows 2000
13 1 (0.29%) Android
13 1 (0.29%) Mac OS X
Processes & Methodologies
1 88 (25.66%) ITIL
2 23 (6.71%) Problem Management
3 21 (6.12%) Service Management
4 19 (5.54%) Service Delivery
5 14 (4.08%) Incident Management
6 8 (2.33%) System Testing
7 7 (2.04%) Information Security
8 6 (1.75%) Performance Management
8 6 (1.75%) Software Deployment
8 6 (1.75%) Mentoring
9 5 (1.46%) CRM
10 4 (1.17%) Time Management
11 3 (0.87%) Kalman Filter
11 3 (0.87%) PRINCE2
11 3 (0.87%) Document Management
12 2 (0.58%) Logistics
12 2 (0.58%) ITSM
12 2 (0.58%) Data Centre Operations
12 2 (0.58%) DevOps
12 2 (0.58%) Project Management
Programming Languages
1 39 (11.37%) SQL
2 9 (2.62%) PowerShell
3 6 (1.75%) C
4 1 (0.29%) C#
4 1 (0.29%) C++
4 1 (0.29%) T-SQL
Qualifications
1 46 (13.41%) Microsoft Certification
2 19 (5.54%) MCSE
3 16 (4.66%) MCSA
3 16 (4.66%) CCNA
3 16 (4.66%) Cisco Certification
4 15 (4.37%) MCP
4 15 (4.37%) MCITP
5 13 (3.79%) SC Cleared
5 13 (3.79%) Security Cleared
6 12 (3.50%) Degree
7 11 (3.21%) ITIL Foundation Certificate
8 6 (1.75%) MOS
9 5 (1.46%) MCTS
10 4 (1.17%) MCDST
11 3 (0.87%) ITIL Certification
11 3 (0.87%) HNC
12 2 (0.58%) VMware Certified Professional (VCP)
13 1 (0.29%) HND
13 1 (0.29%) A+ Certification
Quality Assurance & Compliance
1 95 (27.70%) SLA
System Software
1 191 (55.69%) Active Directory
2 34 (9.91%) VMware Infrastructure
3 14 (4.08%) Hyper-V
4 9 (2.62%) vSphere
5 7 (2.04%) Terminal Services
6 6 (1.75%) VMware Workstation
6 6 (1.75%) VMware ESXi
7 4 (1.17%) XenApp
8 2 (0.58%) Terminal Server
9 1 (0.29%) Citrix Presentation Server
Systems Management
1 13 (3.79%) SCCM
2 8 (2.33%) WSUS
2 8 (2.33%) ARCserve
3 3 (0.87%) Norton AntiVirus
3 3 (0.87%) SCSM
4 2 (0.58%) Tivoli
4 2 (0.58%) MAILsweeper
5 1 (0.29%) DameWare
5 1 (0.29%) Backup Exec
Vendors
1 171 (49.85%) Microsoft
2 52 (15.16%) Citrix
3 40 (11.66%) VMware
4 16 (4.66%) Oracle
5 14 (4.08%) Cisco
6 13 (3.79%) McAfee
7 9 (2.62%) HP
8 8 (2.33%) Adobe
8 8 (2.33%) Macromedia
8 8 (2.33%) CA
9 7 (2.04%) Remedy
10 6 (1.75%) Salesforce.com
11 5 (1.46%) Apple
11 5 (1.46%) Bomgar
12 4 (1.17%) LANDesk
12 4 (1.17%) Dell KACE
13 3 (0.87%) Symantec
13 3 (0.87%) SAP
14 2 (0.58%) Nimsoft
14 2 (0.58%) AppSense
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 2 days ago
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 2 days ago
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £17000 - £20000 per annum + Great Company
Posted: 3 days ago
London
Global Technology Solutions Ltd
Salary: £18000 - £23000 per annum + benefits + training
Posted: 3 days ago
City, London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefit package
Posted: 4 days ago
Oxfordshire
Clearwater People Solutions
Salary: £20000 - £24000 Per Annum
Posted: 4 days ago
Basingstoke, Hampshire
NES IT
Salary: Good salary
Posted: 4 days ago