The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 688 779 745
Rank change year-on-year
+91 -34
Permanent jobs requiring a 1st Line Support Analyst 184 145 123
As % of all permanent IT jobs located in England 0.18% 0.13% 0.12%
As % of the Job Titles category 0.19% 0.14% 0.12%
Number of salaries quoted 170 126 115
Average salary £21,750 £21,000 £21,000
Average salary % change year-on-year
+3.57% -
90% offered a salary of more than £18,500 £17,000 £16,500
10% offered a salary of more than £26,500 £27,500 £29,000
UK excluding London average salary £21,250 £21,000 £20,500
% change year-on-year
+1.19% +2.43%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98311 106681 98632
As % of all permanent IT jobs located in England 94.70% 94.58% 94.76%
Number of salaries quoted 81285 87325 83033
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 21 April 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +39 86 £21,750 -3.33% 7
London +82 70 £24,000 +4.34% 3
East Midlands +12 8 £23,000 +27.77% 1
East of England +17 5 £20,000 +2.56% 2
North West +1 5 £20,000 -2.43% 3
South West -16 5 £22,500 +1.12% 1
West Midlands -27 3 £18,000 -2.70%
Yorkshire +2 2 £19,000 +25.61% 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 21 April 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 212 (61.81%) Windows
2 171 (49.85%) Active Directory
3 148 (43.15%) Microsoft
4 144 (41.98%) MS Office
5 124 (36.15%) MS Excel
6 118 (34.40%) Windows 7
7 111 (32.36%) ITIL
8 77 (22.45%) Citrix
9 63 (18.37%) SLA
10 62 (18.08%) MS Exchange
11 51 (14.87%) Windows Server 2008
12 44 (12.83%) Windows XP
13 40 (11.66%) Finance
14 38 (11.08%) LAN
14 38 (11.08%) TCP/IP
15 34 (9.91%) WAN
16 33 (9.62%) SQL
16 33 (9.62%) Service Management
16 33 (9.62%) Windows 8
17 32 (9.33%) Law
18 30 (8.75%) Windows Server 2003
19 29 (8.45%) Degree
20 27 (7.87%) Blackberry
21 26 (7.58%) MS PowerPoint
22 25 (7.29%) Microsoft Certification
23 24 (7.00%) ITIL Foundation Certificate
24 23 (6.71%) DNS
25 22 (6.41%) HP
26 20 (5.83%) DHCP
26 20 (5.83%) Internet

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 21 April 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (18.08%) MS Exchange
2 15 (4.37%) WorkSite
3 14 (4.08%) Exchange Server 2003
4 9 (2.62%) Exchange Server 2010
4 9 (2.62%) Exchange Server 2007
5 8 (2.33%) Exchange Server 2000
6 7 (2.04%) Blackberry Enterprise Server
6 7 (2.04%) IBM Notes
7 5 (1.46%) SharePoint
8 2 (0.58%) Lync
9 1 (0.29%) OpenEdge
Applications
1 144 (41.98%) MS Office
2 124 (36.15%) MS Excel
3 26 (7.58%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 7 (2.04%) Agresso
2 1 (0.29%) Remedy ITSM
Cloud Services
1 3 (0.87%) Office 365
2 1 (0.29%) Microsoft Azure
Communications & Networking
1 38 (11.08%) LAN
1 38 (11.08%) TCP/IP
2 34 (9.91%) WAN
3 23 (6.71%) DNS
4 20 (5.83%) Internet
4 20 (5.83%) DHCP
5 19 (5.54%) VPN
6 12 (3.50%) VoIP
7 9 (2.62%) Firewall
8 8 (2.33%) SAN
9 6 (1.75%) ADSL
9 6 (1.75%) Broadband
10 3 (0.87%) Wireless
11 1 (0.29%) IP Telephony
11 1 (0.29%) Wi-Fi
Database & Business Intelligence
1 15 (4.37%) SQL Server
2 9 (2.62%) MySQL
3 4 (1.17%) SQL Server Reporting Services
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 40 (11.66%) Finance
2 32 (9.33%) Law
3 19 (5.54%) Legal
4 12 (3.50%) Banking
5 7 (2.04%) Telecoms
6 5 (1.46%) German Language
7 4 (1.17%) Retail
7 4 (1.17%) Manufacturing
8 3 (0.87%) Advertising
8 3 (0.87%) French Language
9 2 (0.58%) Marketing
10 1 (0.29%) Dutch Language
10 1 (0.29%) Games
10 1 (0.29%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.29%) HTML
1 1 (0.29%) .NET
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) CSS
1 1 (0.29%) WCF
1 1 (0.29%) LINQ
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 27 (7.87%) Blackberry
2 19 (5.54%) Analytical Skills
3 12 (3.50%) Computer Science
4 9 (2.62%) Management Information System
4 9 (2.62%) iPhone
5 6 (1.75%) Mathematics
6 5 (1.46%) iPad
7 4 (1.17%) Video Conferencing
8 3 (0.87%) New Media
8 3 (0.87%) Mobile Computing
8 3 (0.87%) AS400
8 3 (0.87%) CMDB
9 1 (0.29%) Fat Client
9 1 (0.29%) Client/Server
9 1 (0.29%) NHS
9 1 (0.29%) Thin Client
9 1 (0.29%) SecurID
9 1 (0.29%) Smartphone
9 1 (0.29%) Statistics
9 1 (0.29%) User Experience
Operating Systems
1 212 (61.81%) Windows
2 118 (34.40%) Windows 7
3 51 (14.87%) Windows Server 2008
4 44 (12.83%) Windows XP
5 33 (9.62%) Windows 8
6 30 (8.75%) Windows Server 2003
7 15 (4.37%) Windows Server 2012
8 12 (3.50%) Mac OS
9 10 (2.92%) Linux
10 8 (2.33%) Windows 2000 Server
11 7 (2.04%) UNIX
11 7 (2.04%) Android
12 6 (1.75%) Mac OS X
13 4 (1.17%) Windows Vista
14 3 (0.87%) Windows 2000
14 3 (0.87%) Apple iOS
15 2 (0.58%) AIX
Processes & Methodologies
1 111 (32.36%) ITIL
2 33 (9.62%) Service Management
3 19 (5.54%) Incident Management
4 15 (4.37%) Service Delivery
5 12 (3.50%) ITSM
6 11 (3.21%) Project Planning
6 11 (3.21%) Problem Management
7 5 (1.46%) Line Management
7 5 (1.46%) Benchmarking
8 4 (1.17%) CRM
9 3 (0.87%) PRINCE2
9 3 (0.87%) Business Continuity
9 3 (0.87%) System Testing
9 3 (0.87%) Investment Management
9 3 (0.87%) Time Management
10 2 (0.58%) DevOps
10 2 (0.58%) Asset Management
10 2 (0.58%) Practice Management
11 1 (0.29%) Fund Management
11 1 (0.29%) Document Management
Programming Languages
1 33 (9.62%) SQL
2 4 (1.17%) C
3 2 (0.58%) VBA
4 1 (0.29%) C#
4 1 (0.29%) T-SQL
Qualifications
1 29 (8.45%) Degree
2 25 (7.29%) Microsoft Certification
3 24 (7.00%) ITIL Foundation Certificate
4 15 (4.37%) MCP
5 13 (3.79%) MCSE
5 13 (3.79%) A+ Certification
6 11 (3.21%) MCITP
6 11 (3.21%) CCNA
6 11 (3.21%) Cisco Certification
7 8 (2.33%) HND
8 4 (1.17%) MCTS
8 4 (1.17%) Security Cleared
9 3 (0.87%) SC Cleared
9 3 (0.87%) ITIL Certification
10 1 (0.29%) MOS
10 1 (0.29%) MCSA
10 1 (0.29%) HNC
10 1 (0.29%) DV Cleared
Quality Assurance & Compliance
1 63 (18.37%) SLA
System Software
1 171 (49.85%) Active Directory
2 15 (4.37%) XenApp
3 12 (3.50%) XenDesktop
4 11 (3.21%) Citrix Presentation Server
5 8 (2.33%) VMware Infrastructure
6 1 (0.29%) Hyper-V
6 1 (0.29%) Terminal Services
Systems Management
1 14 (4.08%) SCCM
2 8 (2.33%) WSUS
2 8 (2.33%) ARCserve
3 3 (0.87%) Norton AntiVirus
3 3 (0.87%) SCSM
4 2 (0.58%) Tivoli
4 2 (0.58%) DameWare
5 1 (0.29%) Backup Exec
Vendors
1 148 (43.15%) Microsoft
2 77 (22.45%) Citrix
3 22 (6.41%) HP
4 14 (4.08%) VMware
5 13 (3.79%) Remedy
5 13 (3.79%) McAfee
6 10 (2.92%) Cisco
7 9 (2.62%) Oracle
7 9 (2.62%) Apple
8 8 (2.33%) CA
9 7 (2.04%) Lotus
10 6 (1.75%) Altiris
11 5 (1.46%) Salesforce.com
11 5 (1.46%) IBM
12 4 (1.17%) Adobe
13 3 (0.87%) Macromedia
13 3 (0.87%) SAP
13 3 (0.87%) Sophos
13 3 (0.87%) Symantec
14 2 (0.58%) Avaya
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 14 hours ago
Colchester, Essex
Venturi
Salary: £20000 - £220000 per annum
Posted: 16 hours ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: 19 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 22 hours ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £23,000 per annum + benefits
Posted: 2 days ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 3 days ago
Chelmsford, Essex
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: 3 days ago
Northampton, Northamptonshire
Larson Group
Posted: 3 days ago
Leeds, West Yorkshire
Digitech Resourcing Ltd
Salary: £20,000 per annum + Benefits
Posted: 4 days ago
City, London
Proactive Appointments
Salary: From £25,000 to £30,000 per annum
Posted: 5 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Salary: From £21,000 to £25,000 per annum
Posted: 6 days ago
Brighton, East Sussex
Greywood Associates Limited
Salary: £20000 - £25000 per annum + benefits
Posted: 6 days ago
Cheltenham
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: 26 days ago
East Grinstead, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 26 days ago