1st Line Support Analyst Jobs in England
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
 3 months to
17 May 2013		 Same period 2012 Same period 2011
First Line Support Analyst
Rank 710 759 768
Rank change year-on-year
+49 +9
Permanent jobs requiring a 1st Line Support Analyst 120 104 91
As % of all permanent IT jobs located in England 0.119% 0.092% 0.078%
As % of the Job Titles category 0.126% 0.097% 0.083%
Number of salaries quoted 112 96 82
Average salary £20,500 £20,500 £20,500
90% offered a salary of more than £16,500 £17,000 £17,000
10% offered a salary of more than £29,000 £25,750 £25,000
UK excluding London average salary £20,050 £19,000 £20,000
% change year-on-year
+5.52% -5.00%
All Job Titles
England
Permanent IT job ads with a match in the
Job Titles category		 95250 107641 110251
As % of all permanent IT jobs located in England 94.45% 94.76% 94.31%
Number of salaries quoted 80210 93021 93605
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support Analyst
UK

1st Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst across the England region as a proportion of the total demand within the Job Titles category.

England 1st Line Support Analyst Jobs Demand Trend

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

England 1st Line Support Analyst Salary Trend

1st Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 17 May 2013.

England 1st Line Support Analyst Salary Histogram

1st Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
South East +29 42 £22,500 +13.92%
London +22 21 £25,500 +14.60%
South West +9 18 £16,500 -35.29%
North West +12 13 £20,000 +19.40%
Yorkshire -11 11 £19,500 +5.40%
East of England -11 6 £19,750 -
West Midlands -17 5 £19,000 +11.76%
North East +6 2 £18,350 +7.94%
East Midlands -2 2 £20,750 +15.27%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 127 (54.98%) Windows
2 109 (47.19%) Microsoft
3 91 (39.39%) ITIL
4 83 (35.93%) Active Directory
5 68 (29.44%) Windows XP
5 68 (29.44%) MS Excel
6 64 (27.71%) MS Office
7 45 (19.48%) Windows 7
8 36 (15.58%) Microsoft Certification
9 35 (15.15%) SLA
10 30 (12.99%) Citrix
11 28 (12.12%) Windows Server 2008
12 27 (11.69%) Finance
12 27 (11.69%) MS Exchange
13 23 (9.957%) Incident Management
14 22 (9.524%) Windows Vista
14 22 (9.524%) TCP/IP
15 21 (9.091%) MCP
15 21 (9.091%) VMware
16 20 (8.658%) Windows Server 2003
17 19 (8.225%) Service Management
18 18 (7.792%) Banking
19 17 (7.359%) DNS
20 16 (6.926%) Firewall
20 16 (6.926%) Internet
21 15 (6.494%) Blackberry
21 15 (6.494%) Service Delivery
21 15 (6.494%) SQL
22 14 (6.061%) Retail
22 14 (6.061%) Cisco

1st Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (1.299%) .NET
2 2 (0.866%) HTML
3 1 (0.433%) ASP.NET
3 1 (0.433%) COM
3 1 (0.433%) XML
3 1 (0.433%) XSL
Application Platforms
1 27 (11.69%) MS Exchange
2 9 (3.896%) Exchange Server 2010
3 8 (3.463%) Exchange Server 2003
4 6 (2.597%) Blackberry Enterprise Server
5 4 (1.732%) Lotus Domino
6 3 (1.299%) SharePoint
6 3 (1.299%) Lotus Notes
7 2 (0.866%) Exchange Server 2007
8 1 (0.433%) Lync
8 1 (0.433%) IIS
Applications
1 68 (29.44%) MS Excel
2 64 (27.71%) MS Office
3 2 (0.866%) MS PowerPoint
4 1 (0.433%) MS Project
4 1 (0.433%) MS Visio
Business Applications
1 4 (1.732%) BPCS
Communications & Networking
1 22 (9.524%) TCP/IP
2 17 (7.359%) DNS
3 16 (6.926%) Internet
3 16 (6.926%) Firewall
4 11 (4.762%) VPN
4 11 (4.762%) DHCP
5 9 (3.896%) WAN
5 9 (3.896%) LAN
6 8 (3.463%) Wi-Fi
7 5 (2.165%) IP Telephony
8 4 (1.732%) ADSL
9 3 (1.299%) VoIP
10 2 (0.866%) Extranet
10 2 (0.866%) 3G
10 2 (0.866%) Network Security
11 1 (0.433%) NAS
11 1 (0.433%) MPLS
11 1 (0.433%) VLAN
11 1 (0.433%) VPLS
11 1 (0.433%) PBX
Database & Business Intelligence
1 13 (5.628%) SQL Server
2 6 (2.597%) SQL Server 2005
2 6 (2.597%) SQL Server 2008
3 2 (0.866%) InterSystems Cache
General
1 27 (11.69%) Finance
2 18 (7.792%) Banking
3 14 (6.061%) Retail
3 14 (6.061%) Telecoms
4 8 (3.463%) Legal
5 3 (1.299%) Electronics
6 2 (0.866%) Back Office
6 2 (0.866%) Manufacturing
6 2 (0.866%) Law
6 2 (0.866%) Retail Banking
6 2 (0.866%) Marketing
6 2 (0.866%) Russian Language
7 1 (0.433%) Investment Banking
7 1 (0.433%) Front Office
Miscellaneous
1 15 (6.494%) Blackberry
2 8 (3.463%) Management Information System
3 6 (2.597%) Thin Client
3 6 (2.597%) Mathematics
3 6 (2.597%) Fat Client
4 4 (1.732%) AS400
5 3 (1.299%) EPoS
5 3 (1.299%) Handset
5 3 (1.299%) Statistics
6 2 (0.866%) Computer Science
6 2 (0.866%) Video Conferencing
6 2 (0.866%) SaaS
6 2 (0.866%) Device Driver
7 1 (0.433%) PDA
7 1 (0.433%) Client/Server
Operating Systems
1 127 (54.98%) Windows
2 68 (29.44%) Windows XP
3 45 (19.48%) Windows 7
4 28 (12.12%) Windows Server 2008
5 22 (9.524%) Windows Vista
6 20 (8.658%) Windows Server 2003
7 8 (3.463%) Windows 8
8 6 (2.597%) Mac OS
9 5 (2.165%) UNIX
9 5 (2.165%) Linux
10 4 (1.732%) Mac OS X
11 3 (1.299%) Android
12 2 (0.866%) Windows Mobile
12 2 (0.866%) Apple iOS
12 2 (0.866%) Windows 2000 Server
13 1 (0.433%) CentOS
13 1 (0.433%) Red Hat Enterprise Linux
13 1 (0.433%) Windows NT
Processes & Methodologies
1 91 (39.39%) ITIL
2 23 (9.957%) Incident Management
3 19 (8.225%) Service Management
4 15 (6.494%) Service Delivery
5 12 (5.195%) CRM
6 8 (3.463%) Time Management
7 6 (2.597%) Workflow
8 5 (2.165%) E-Commerce
9 4 (1.732%) ERP
9 4 (1.732%) ITSM
9 4 (1.732%) Problem Management
9 4 (1.732%) User Acceptance Testing
9 4 (1.732%) Volume Testing
10 3 (1.299%) Computer Security
10 3 (1.299%) Continuous Improvement
11 2 (0.866%) Root Cause Analysis
11 2 (0.866%) Software Deployment
12 1 (0.433%) Service Desk Management
12 1 (0.433%) Customer Engagement
12 1 (0.433%) Data Analysis
Programming Languages
1 15 (6.494%) SQL
2 11 (4.762%) C
3 8 (3.463%) Java
4 2 (0.866%) JavaScript
4 2 (0.866%) Python
4 2 (0.866%) MUMPS
5 1 (0.433%) PowerShell
5 1 (0.433%) VB
5 1 (0.433%) Perl
5 1 (0.433%) PHP
Qualifications
1 36 (15.58%) Microsoft Certification
2 21 (9.091%) MCP
3 12 (5.195%) MCSE
3 12 (5.195%) ITIL Certification
3 12 (5.195%) Degree
4 11 (4.762%) Cisco Certification
5 10 (4.329%) MCDST
6 8 (3.463%) CCNA
7 6 (2.597%) Security Cleared
8 5 (2.165%) MCITP
8 5 (2.165%) SC Cleared
9 4 (1.732%) MCSA
10 3 (1.299%) HNC
11 2 (0.866%) A+ Certification
11 2 (0.866%) MCTS
12 1 (0.433%) CCAA
12 1 (0.433%) CCENT
12 1 (0.433%) CCA
12 1 (0.433%) Citrix Certification
Quality Assurance & Compliance
1 35 (15.15%) SLA
2 3 (1.299%) Sarbanes-Oxley
System Software
1 83 (35.93%) Active Directory
2 13 (5.628%) VMware Infrastructure
3 3 (1.299%) Terminal Services
4 2 (0.866%) Hyper-V
4 2 (0.866%) XenApp
5 1 (0.433%) XenDesktop
5 1 (0.433%) vSphere
5 1 (0.433%) VMware ESXi
5 1 (0.433%) NFS
Systems Management
1 6 (2.597%) Norton AntiVirus
2 1 (0.433%) Backup Exec
2 1 (0.433%) ZENworks
Vendors
1 109 (47.19%) Microsoft
2 30 (12.99%) Citrix
3 21 (9.091%) VMware
4 14 (6.061%) Cisco
5 8 (3.463%) Symantec
6 7 (3.030%) Lotus
7 5 (2.165%) Fidessa
7 5 (2.165%) Bloomberg
8 4 (1.732%) Reuters
8 4 (1.732%) Remedy
8 4 (1.732%) HP
8 4 (1.732%) Cognos
9 3 (1.299%) IBM
9 3 (1.299%) Dell
9 3 (1.299%) Intel
9 3 (1.299%) CheckPoint
9 3 (1.299%) Adobe
9 3 (1.299%) McAfee
9 3 (1.299%) Sophos
10 2 (0.866%) Sun
1st Line Support Analyst
Newcastle Upon Tyne, Tyne and Wear
Essential skills - 1st Line Support - Customer Service - Experience of working to SLA's - Experience working in a Service Desk environment - Excellent Communication skills This is an excellent opportunity...
Network ITR
Salary: 15k to 16k per year GBP
Posted: 15 May 2013
1st Line Support Analyst / Service Desk / Web Apps / MS Office
Crawley, West Sussex
1st Line Support Analyst / Call Logging / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / West Sussex / 18 - 21K + benefits and plenty of career progression required by...
Reflex Computer Recruitment
Salary: £18000 - £21000 per annum + Bens
Posted: 16 May 2013
1st Line Support Analyst
Guildford, Surrey
Our client is looking for a 1st Line Support Analyst to be a key member of their busy and dynamic team who provide remote IT (ePOS) support to...
Advantage XPO
Salary: £15000 - £17000 per annum + Benefits
Posted: 23 April 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
1st Line Support/Helpdesk Analyst / Service Desk Analyst
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
1st Line Support Analyst
South West London
1st line Support - Global Private Equities Firm - £22,500 - London Based - Healthcare, Life insurance, Pension, fantastic work environment 1st line Support - Windows 7, Microsoft Office Package, Microsoft Outlook -...
Satigo
Salary: £22500.00 per annum + Bonus, Health, Pension
Posted: 14 May 2013
1st Line Support / Service Desk Analyst / Helpdesk / Windows 7
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... I am looking for the following skills: Windows 7... Active Directory. Microsoft Exchange 2010. VMware. If you have...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bens
Posted: 17 May 2013
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Last Updated Friday 17 May 2013
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