The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 696 749 748
Rank change year-on-year
+53 -1
Permanent jobs requiring a 1st Line Support Analyst 163 111 108
As % of all permanent IT jobs located in England 0.16% 0.11% 0.11%
As % of the Job Titles category 0.17% 0.12% 0.11%
Number of salaries quoted 152 102 98
Average salary £21,750 £20,000 £20,750
Average salary % change year-on-year
+8.75% -3.61%
90% offered a salary of more than £19,000 £16,500 £16,450
10% offered a salary of more than £25,000 £29,500 £25,000
UK excluding London average salary £21,000 £20,000 £21,000
% change year-on-year
+5.00% -4.76%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94041 93776 95543
As % of all permanent IT jobs located in England 94.82% 94.45% 94.90%
Number of salaries quoted 78141 76271 81456
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 4 March 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +32 75 £21,000 -4.54% 6
London +60 59 £24,000 -9.43% 5
East of England -10 10 £17,000 -10.52%
East Midlands +27 6 £23,000 +31.42% 1
North West -10 5 £20,000 -4.76% 1
Yorkshire -15 3 £19,750 +23.43% 4
West Midlands -38 3 £18,500 -12.94% 4
South West -27 2 £22,000 +15.78% 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 4 March 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 201 (54.77%) Windows
2 170 (46.32%) Microsoft
3 167 (45.50%) Active Directory
4 161 (43.87%) MS Office
5 151 (41.14%) MS Excel
6 132 (35.97%) ITIL
7 109 (29.70%) Windows 7
8 79 (21.53%) Citrix
9 55 (14.99%) SLA
10 49 (13.35%) MS Exchange
11 46 (12.53%) TCP/IP
12 43 (11.72%) Windows XP
12 43 (11.72%) Service Management
12 43 (11.72%) Windows Server 2008
13 39 (10.63%) Analytical Skills
14 38 (10.35%) LAN
15 35 (9.54%) ITIL Foundation Certificate
16 34 (9.26%) WAN
17 31 (8.45%) Windows 8
17 31 (8.45%) MS PowerPoint
18 30 (8.17%) Degree
18 30 (8.17%) SQL
19 29 (7.90%) Blackberry
19 29 (7.90%) Finance
20 28 (7.63%) Windows Server 2003
21 24 (6.54%) DNS
22 23 (6.27%) Law
23 22 (5.99%) Legal
23 22 (5.99%) Microsoft Certification
24 21 (5.72%) DHCP

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 4 March 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (13.35%) MS Exchange
2 11 (3.00%) IBM Notes
3 10 (2.72%) WorkSite
4 9 (2.45%) Blackberry Enterprise Server
5 8 (2.18%) SharePoint
5 8 (2.18%) Exchange Server 2010
6 6 (1.63%) Exchange Server 2007
7 4 (1.09%) Exchange Server 2000
7 4 (1.09%) Exchange Server 2003
8 2 (0.54%) Lync
9 1 (0.27%) WebSphere
9 1 (0.27%) OpenEdge
9 1 (0.27%) IIS
Applications
1 161 (43.87%) MS Office
2 151 (41.14%) MS Excel
3 31 (8.45%) MS PowerPoint
Business Applications
1 7 (1.91%) Agresso
2 1 (0.27%) SalesLogix
2 1 (0.27%) Dynamics AX
2 1 (0.27%) Remedy ITSM
Cloud Services
1 2 (0.54%) Office 365
2 1 (0.27%) Microsoft Azure
2 1 (0.27%) SaaS
Communications & Networking
1 46 (12.53%) TCP/IP
2 38 (10.35%) LAN
3 34 (9.26%) WAN
4 24 (6.54%) DNS
5 21 (5.72%) DHCP
6 20 (5.45%) VPN
7 13 (3.54%) VoIP
8 12 (3.27%) Internet
9 8 (2.18%) Firewall
10 5 (1.36%) Wireless
11 4 (1.09%) Broadband
12 3 (0.82%) ADSL
13 2 (0.54%) SAN
13 2 (0.54%) IP Telephony
14 1 (0.27%) PABX
14 1 (0.27%) Wi-Fi
Database & Business Intelligence
1 12 (3.27%) SQL Server
2 4 (1.09%) SQL Server Reporting Services
3 2 (0.54%) MySQL
3 2 (0.54%) IBM InfoSphere
3 2 (0.54%) Relational Database
4 1 (0.27%) SQL Server 2005
4 1 (0.27%) SQL Server 2008
Development Applications
1 2 (0.54%) SQL Server Management Studio (SSMS)
1 2 (0.54%) JIRA
General
1 29 (7.90%) Finance
2 23 (6.27%) Law
3 22 (5.99%) Legal
4 11 (3.00%) Retail
5 7 (1.91%) Telecoms
6 6 (1.63%) Advertising
6 6 (1.63%) Banking
7 4 (1.09%) Manufacturing
8 3 (0.82%) Marketing
9 2 (0.54%) Front Office
9 2 (0.54%) French Language
9 2 (0.54%) German Language
10 1 (0.27%) Games
10 1 (0.27%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.27%) LINQ
1 1 (0.27%) Middleware
1 1 (0.27%) COM
1 1 (0.27%) CSS
1 1 (0.27%) HTML
Miscellaneous
1 39 (10.63%) Analytical Skills
2 29 (7.90%) Blackberry
3 18 (4.90%) Computer Science
4 15 (4.09%) Management Information System
5 7 (1.91%) iPhone
6 5 (1.36%) iPad
7 4 (1.09%) Video Conferencing
7 4 (1.09%) Mathematics
8 3 (0.82%) New Media
8 3 (0.82%) Mobile Computing
8 3 (0.82%) AS400
8 3 (0.82%) EPoS
9 2 (0.54%) GIS
9 2 (0.54%) User Experience
9 2 (0.54%) Derivative
9 2 (0.54%) Equity Derivative
10 1 (0.27%) SecurID
10 1 (0.27%) Smartphone
10 1 (0.27%) Statistics
10 1 (0.27%) Digital Media
Operating Systems
1 201 (54.77%) Windows
2 109 (29.70%) Windows 7
3 43 (11.72%) Windows XP
3 43 (11.72%) Windows Server 2008
4 31 (8.45%) Windows 8
5 28 (7.63%) Windows Server 2003
6 12 (3.27%) Mac OS
7 11 (3.00%) Windows Server 2012
8 10 (2.72%) Mac OS X
9 8 (2.18%) UNIX
10 7 (1.91%) Android
11 6 (1.63%) Windows Vista
12 5 (1.36%) Windows 2000 Server
12 5 (1.36%) Windows 2000
13 3 (0.82%) Apple iOS
13 3 (0.82%) Linux
14 2 (0.54%) AIX
Processes & Methodologies
1 132 (35.97%) ITIL
2 43 (11.72%) Service Management
3 20 (5.45%) Incident Management
4 18 (4.90%) ITSM
5 12 (3.27%) Service Delivery
6 11 (3.00%) Project Planning
6 11 (3.00%) CRM
7 8 (2.18%) Benchmarking
7 8 (2.18%) Business Continuity
8 6 (1.63%) Line Management
9 4 (1.09%) Problem Management
10 3 (0.82%) Document Management
10 3 (0.82%) Investment Management
10 3 (0.82%) E-Commerce
11 2 (0.54%) Practice Management
11 2 (0.54%) Validation
11 2 (0.54%) Data Entry
11 2 (0.54%) Data Validation
11 2 (0.54%) Software Distribution
11 2 (0.54%) Network Monitoring
Programming Languages
1 30 (8.17%) SQL
2 16 (4.36%) C
3 3 (0.82%) VBA
4 2 (0.54%) VB
5 1 (0.27%) VBScript
5 1 (0.27%) C#
5 1 (0.27%) Java
5 1 (0.27%) Python
Qualifications
1 35 (9.54%) ITIL Foundation Certificate
2 30 (8.17%) Degree
3 22 (5.99%) Microsoft Certification
4 20 (5.45%) A+ Certification
4 20 (5.45%) MCP
5 19 (5.18%) Security Cleared
6 17 (4.63%) SC Cleared
7 11 (3.00%) MCSE
8 10 (2.72%) ITIL Certification
9 9 (2.45%) HND
10 7 (1.91%) Cisco Certification
10 7 (1.91%) CCNA
11 6 (1.63%) MCITP
12 3 (0.82%) MCTS
12 3 (0.82%) DV Cleared
13 2 (0.54%) HNC
13 2 (0.54%) VCP4
14 1 (0.27%) MOS
14 1 (0.27%) Network+ Certification
14 1 (0.27%) MCSA
Quality Assurance & Compliance
1 55 (14.99%) SLA
System Software
1 167 (45.50%) Active Directory
2 14 (3.81%) XenApp
3 12 (3.27%) XenDesktop
4 11 (3.00%) Citrix Presentation Server
5 6 (1.63%) VMware Infrastructure
6 5 (1.36%) Hyper-V
7 2 (0.54%) vSphere
Systems Management
1 14 (3.81%) SCCM
2 3 (0.82%) Norton AntiVirus
3 2 (0.54%) Tivoli
3 2 (0.54%) ARCserve
3 2 (0.54%) WSUS
3 2 (0.54%) DameWare
4 1 (0.27%) Backup Exec
Vendors
1 170 (46.32%) Microsoft
2 79 (21.53%) Citrix
3 18 (4.90%) HP
4 12 (3.27%) Remedy
4 12 (3.27%) VMware
5 11 (3.00%) Lotus
6 8 (2.18%) Apple
6 8 (2.18%) McAfee
7 7 (1.91%) IBM
8 6 (1.63%) Altiris
9 5 (1.36%) Cisco
10 4 (1.09%) SAP
10 4 (1.09%) Dell
10 4 (1.09%) Mitel
11 3 (0.82%) Sophos
11 3 (0.82%) Symantec
11 3 (0.82%) Oracle
12 2 (0.54%) Sage
12 2 (0.54%) CA
12 2 (0.54%) Salesforce.com
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