The statistics below represent IT jobs advertised across the England region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
First Line Support Analyst
UK / England
Rank 668 666 651
Rank change year-on-year
-2 -15
Permanent jobs requiring a 1st Line Support Analyst 164 265 290
As % of all permanent IT jobs located in England 0.21% 0.28% 0.29%
As % of the Job Titles category 0.22% 0.29% 0.30%
Number of salaries quoted 156 251 269
Median salary £22,500 £21,500 £21,500
Median salary % change year-on-year
+4.65% -
90% offered a salary of more than £19,000 £17,500 £19,000
10% offered a salary of more than £26,000 £25,500 £29,150
UK excluding London median salary £21,500 £21,000 £20,500
% change year-on-year
+2.38% +2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75159 92591 96425
As % of all permanent IT jobs located in England 96.33% 96.48% 96.73%
Number of salaries quoted 62804 78421 80184
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 26 February 2017.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 46 £22,500 +7.14% 4
London +44 41 £25,000 +6.38% 8
South West +24 19 £19,000 -3.79% 2
East Midlands +20 15 £21,000 +5.00% 1
Yorkshire +30 14 £23,000 +15.00% 2
West Midlands +35 12 £23,000 -4.16%
East of England +14 9 £25,000 +12.35%
North West -15 8 £21,000 +2.43% 2
North East +6 1 £20,910 +7.23%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 February 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Analyst in the job title.

1 226 (63.84%) Windows
2 215 (60.73%) Active Directory
3 187 (52.82%) Microsoft
4 133 (37.57%) ITIL
5 126 (35.59%) MS Office
6 109 (30.79%) Windows 7
7 102 (28.81%) MS Excel
8 64 (18.08%) SLA
9 57 (16.10%) MS Exchange
9 57 (16.10%) Windows Server
10 49 (13.84%) Windows XP
11 41 (11.58%) Citrix
12 38 (10.73%) Finance
12 38 (10.73%) Office 365
13 36 (10.17%) SQL
14 35 (9.89%) VMware
15 32 (9.04%) Windows 8
16 29 (8.19%) VMware Infrastructure
17 27 (7.63%) Windows 10
18 26 (7.34%) Bomgar
19 24 (6.78%) Service Management
20 23 (6.50%) TCP/IP
20 23 (6.50%) Time Management
20 23 (6.50%) Analytical Skills
21 22 (6.21%) iManage
21 22 (6.21%) Incident Management
21 22 (6.21%) Cisco
21 22 (6.21%) DNS
22 20 (5.65%) DHCP
22 20 (5.65%) SCCM

1st Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (16.10%) MS Exchange
2 11 (3.11%) SharePoint
3 10 (2.82%) Skype for Business
4 8 (2.26%) Exchange Server 2007
4 8 (2.26%) SharePoint 2010
5 3 (0.85%) Blackberry Enterprise Server
5 3 (0.85%) IIS
6 2 (0.56%) Exchange Server 2003
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
7 1 (0.28%) CMS
7 1 (0.28%) JBoss
Applications
1 126 (35.59%) MS Office
2 102 (28.81%) MS Excel
3 5 (1.41%) MS PowerPoint
4 2 (0.56%) MS Project
4 2 (0.56%) MS Visio
Business Applications
1 1 (0.28%) Dynamics CRM
1 1 (0.28%) SAP BPC
1 1 (0.28%) thinkFolio
Cloud Services
1 38 (10.73%) Office 365
2 4 (1.13%) Dropbox
3 3 (0.85%) SaaS
Communications & Networking
1 23 (6.50%) TCP/IP
2 22 (6.21%) DNS
3 20 (5.65%) DHCP
4 14 (3.95%) VoIP
5 13 (3.67%) VPN
6 10 (2.82%) LAN
7 9 (2.54%) Firewall
8 8 (2.26%) Internet
9 7 (1.98%) Remote Desktop
9 7 (1.98%) SAN
9 7 (1.98%) WAN
10 4 (1.13%) IP Telephony
11 3 (0.85%) SMTP
11 3 (0.85%) Wireless
12 2 (0.56%) DMZ
12 2 (0.56%) HTTP
12 2 (0.56%) Intranet
12 2 (0.56%) PBX
12 2 (0.56%) PSTN
12 2 (0.56%) SSL
Database & Business Intelligence
1 6 (1.69%) SQL Server
2 4 (1.13%) MS Access
3 2 (0.56%) SQL Server 2000
3 2 (0.56%) SQL Server 2005
3 2 (0.56%) SQL Server 2008
4 1 (0.28%) DB2
4 1 (0.28%) SAP BW
Development Applications
1 1 (0.28%) JIRA
General
1 38 (10.73%) Finance
2 17 (4.80%) Law
3 13 (3.67%) German Language
4 12 (3.39%) Telecoms
5 11 (3.11%) Banking
6 10 (2.82%) French Language
6 10 (2.82%) Legal
7 8 (2.26%) Marketing
8 7 (1.98%) Retail
9 6 (1.69%) Financial Institution
9 6 (1.69%) Spanish Language
10 5 (1.41%) Dutch Language
10 5 (1.41%) Polish Language
11 4 (1.13%) Back Office
12 3 (0.85%) Billing
12 3 (0.85%) Front Office
12 3 (0.85%) Manufacturing
13 2 (0.56%) Games
14 1 (0.28%) Automotive
14 1 (0.28%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (1.41%) .NET
2 4 (1.13%) ASP.NET
3 2 (0.56%) ebXML
3 2 (0.56%) HTML
3 2 (0.56%) LAMP
4 1 (0.28%) COM
4 1 (0.28%) CSS
4 1 (0.28%) DHTML
4 1 (0.28%) FIX Protocol
4 1 (0.28%) Web Services
4 1 (0.28%) XML
4 1 (0.28%) XMPP
4 1 (0.28%) XSL
Miscellaneous
1 23 (6.50%) Analytical Skills
2 11 (3.11%) Smartphone
3 8 (2.26%) Chip and PIN
3 8 (2.26%) Computer Science
3 8 (2.26%) Data Centre
3 8 (2.26%) EPoS
4 7 (1.98%) Handset
4 7 (1.98%) iPad
5 5 (1.41%) Blackberry
6 4 (1.13%) Linux Command Line
7 3 (0.85%) Fat Client
7 3 (0.85%) Fixed Income
7 3 (0.85%) NHS
7 3 (0.85%) Thin Client
8 2 (0.56%) Driving Licence
8 2 (0.56%) Hedge funds
8 2 (0.56%) Life Science
8 2 (0.56%) Video Conferencing
9 1 (0.28%) User Experience
9 1 (0.28%) Virtual Team
Operating Systems
1 226 (63.84%) Windows
2 109 (30.79%) Windows 7
3 57 (16.10%) Windows Server
4 49 (13.84%) Windows XP
5 32 (9.04%) Windows 8
6 27 (7.63%) Windows 10
7 18 (5.08%) Linux
8 17 (4.80%) Windows Server 2008
9 14 (3.95%) Windows Server 2012
10 13 (3.67%) Mac OS X
11 5 (1.41%) Red Hat Enterprise Linux
12 4 (1.13%) Unix
12 4 (1.13%) Windows Vista
13 3 (0.85%) Android
13 3 (0.85%) Apple iOS
13 3 (0.85%) Windows Server 2003
Processes & Methodologies
1 133 (37.57%) ITIL
2 24 (6.78%) Service Management
3 23 (6.50%) Time Management
4 22 (6.21%) Incident Management
5 14 (3.95%) ITSM
6 11 (3.11%) Change Management
6 11 (3.11%) CRM
6 11 (3.11%) ITIL V3
6 11 (3.11%) Service Delivery
7 9 (2.54%) Workflow
8 8 (2.26%) CAD
8 8 (2.26%) Workflow Management
9 7 (1.98%) Mentoring
10 6 (1.69%) Asset Management
10 6 (1.69%) Information Security
10 6 (1.69%) Validation
11 5 (1.41%) Mobile Device Management
11 5 (1.41%) Problem Management
12 4 (1.13%) Investment Management
12 4 (1.13%) Root Cause Analysis
Programming Languages
1 36 (10.17%) SQL
2 8 (2.26%) C
3 4 (1.13%) C#
3 4 (1.13%) JavaScript
3 4 (1.13%) T-SQL
4 3 (0.85%) Java
4 3 (0.85%) VBScript
5 1 (0.28%) PowerShell
5 1 (0.28%) VB
Qualifications
1 17 (4.80%) Degree
2 12 (3.39%) ITIL Certification
3 10 (2.82%) Microsoft Certification
4 8 (2.26%) SC Cleared
4 8 (2.26%) Security Cleared
5 5 (1.41%) HND
6 4 (1.13%) CCNA
6 4 (1.13%) Cisco Certification
6 4 (1.13%) ITIL Foundation Certificate
6 4 (1.13%) MCSE
7 3 (0.85%) MCP
7 3 (0.85%) MCTS
8 2 (0.56%) CCA
8 2 (0.56%) CCENT
8 2 (0.56%) Citrix Certification
8 2 (0.56%) DBS Check
8 2 (0.56%) MCITP
8 2 (0.56%) MCSA
9 1 (0.28%) A+ Certification
9 1 (0.28%) MOS
Quality Assurance & Compliance
1 64 (18.08%) SLA
2 1 (0.28%) QA
System Software
1 215 (60.73%) Active Directory
2 29 (8.19%) VMware Infrastructure
3 12 (3.39%) Microsoft Virtual Server
4 8 (2.26%) XenApp
5 5 (1.41%) Terminal Services
5 5 (1.41%) VMware Workstation
6 4 (1.13%) XenDesktop
7 3 (0.85%) IMail Server
8 2 (0.56%) Terminal Server
8 2 (0.56%) Virtual Desktop
9 1 (0.28%) Hyper-V
Systems Management
1 20 (5.65%) SCCM
2 3 (0.85%) Backup Exec
2 3 (0.85%) Systems Management Server (SMS)
3 2 (0.56%) DameWare
3 2 (0.56%) OpenView
3 2 (0.56%) OVSD
3 2 (0.56%) ServiceCenter
4 1 (0.28%) AirWatch
4 1 (0.28%) Nagios
Vendors
1 187 (52.82%) Microsoft
2 41 (11.58%) Citrix
3 35 (9.89%) VMware
4 26 (7.34%) Bomgar
5 22 (6.21%) Cisco
5 22 (6.21%) iManage
6 9 (2.54%) SAP
7 8 (2.26%) HP
7 8 (2.26%) Polycom
7 8 (2.26%) RedPrairie
7 8 (2.26%) Remedy
8 7 (1.98%) ServiceNow
9 6 (1.69%) Apple
9 6 (1.69%) Avaya
10 4 (1.13%) LANDesk
11 3 (0.85%) Adobe
11 3 (0.85%) Mitel
11 3 (0.85%) Oracle
11 3 (0.85%) Splunk
12 2 (0.56%) Juniper
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 2 days ago
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 3 days ago
South East London
Lorien Resourcing
Salary: £18000 - £21000 per annum
Posted: 3 days ago
Winchester
Recruitment Genius Ltd
Salary: £16000 - £20000 per annum
Posted: 4 days ago
London
Birkbeck University of London
Salary: £28,154 rising to £32,042 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 days ago
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: 3 days ago
High Wycombe
Hays West And Wales
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 4 days ago
East London
Complete Tech Limited
Salary: From £21,500 to £21,500 per annum
Posted: 5 days ago
Bath, Avon
Optima Connections
Salary: From £15,000 to £20,000 per annum + Benefits
Posted: 6 days ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: 6 days ago
South West London
Complete Tech Limited
Salary: From £20,000 to £23,000 per annum
Posted: 4 days ago
City of London
Think IT Recruitment Limted
Salary: £27000 - £32000 per annum
Posted: 11 days ago
Bristol
CPS Group Limited
Salary: £20000 - £25000 per annum + competitive bonus package
Posted: 17 days ago
Manchester
Cathcart Associates
Salary: £20000 - £25000 per annum
Posted: 17 days ago
High Wycombe
Hays West And Wales
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 20 days ago
Chorley
Applause IT Ltd
Salary: £20000 - £32000 per annum
Posted: 18 days ago
Docklands
Bluetown Online LTD
Salary: £22000 per annum + Competitive benefits package
Posted: 19 days ago