The statistics below represent IT jobs advertised across the England region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
First Line Support Analyst
UK / England
Rank 681 644 637
Rank change year-on-year
-37 -7
Permanent jobs requiring a 1st Line Support Analyst 164 257 288
As % of all permanent IT jobs located in England 0.21% 0.28% 0.30%
As % of the Job Titles category 0.22% 0.29% 0.31%
Number of salaries quoted 156 231 272
Median salary £23,000 £22,000 £21,000
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £19,000 £17,500 £18,000
10% offered a salary of more than £29,000 £25,000 £30,000
UK excluding London median salary £21,500 £21,000 £20,000
% change year-on-year
+2.38% +5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
76009 88690 93012
As % of all permanent IT jobs located in England 96.46% 96.51% 96.69%
Number of salaries quoted 63572 75206 77885
Median salary £47,500 £46,000 £45,000
Median salary % change year-on-year
+3.26% +2.22%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 17 January 2017.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +24 53 £21,750 +3.57% 5
London +47 46 £26,000 +8.33% 4
Yorkshire +38 23 £23,000 +3.13% 3
West Midlands +1 12 £23,500 +1.07% 1
East Midlands +18 10 £21,000 +12.00% 1
South West +10 8 £18,500 -13.95% 4
North West -38 7 £20,500 +2.50% 3
East of England -2 4 £25,000 +13.63% 1
North East - 2 £20,900 -
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 17 January 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 1st Line Support Analyst in the job title.

1 251 (68.02%) Windows
2 214 (57.99%) Active Directory
3 193 (52.30%) Microsoft
4 136 (36.86%) ITIL
5 132 (35.77%) MS Office
6 113 (30.62%) Windows 7
7 112 (30.35%) MS Excel
8 65 (17.62%) Windows Server
9 63 (17.07%) MS Exchange
10 61 (16.53%) Windows XP
11 53 (14.36%) SLA
12 46 (12.47%) SQL
12 46 (12.47%) Finance
13 43 (11.65%) VMware
14 39 (10.57%) Windows 8
15 38 (10.30%) Office 365
15 38 (10.30%) VMware Infrastructure
16 35 (9.49%) Citrix
17 31 (8.40%) Cisco
18 30 (8.13%) Service Management
19 28 (7.59%) Windows Server 2008
20 27 (7.32%) Degree
20 27 (7.32%) VoIP
21 26 (7.05%) TCP/IP
21 26 (7.05%) Windows 10
22 24 (6.50%) iManage
23 23 (6.23%) Analytical Skills
23 23 (6.23%) DNS
24 22 (5.96%) Incident Management
24 22 (5.96%) Mac OS X

1st Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (17.07%) MS Exchange
2 9 (2.44%) SharePoint
3 7 (1.90%) Exchange Server 2003
3 7 (1.90%) Exchange Server 2007
3 7 (1.90%) SharePoint 2010
3 7 (1.90%) Skype for Business
4 3 (0.81%) Exchange Server 2010
5 2 (0.54%) IIS
6 1 (0.27%) Blackberry Enterprise Server
6 1 (0.27%) Exchange Server 2013
6 1 (0.27%) JBoss
Applications
1 132 (35.77%) MS Office
2 112 (30.35%) MS Excel
3 2 (0.54%) MS Project
3 2 (0.54%) MS Visio
4 1 (0.27%) MS PowerPoint
Business Applications
1 2 (0.54%) SAP Oil and Gas
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) SAP BPC
Cloud Services
1 38 (10.30%) Office 365
2 6 (1.63%) Dropbox
Communications & Networking
1 27 (7.32%) VoIP
2 26 (7.05%) TCP/IP
3 23 (6.23%) DNS
4 21 (5.69%) DHCP
5 18 (4.88%) SAN
6 14 (3.79%) LAN
7 12 (3.25%) VPN
8 10 (2.71%) WAN
9 8 (2.17%) Firewall
9 8 (2.17%) Remote Desktop
10 6 (1.63%) Internet
11 4 (1.08%) IP Telephony
12 3 (0.81%) SMTP
13 2 (0.54%) DMZ
13 2 (0.54%) Extranet
13 2 (0.54%) HTTP
13 2 (0.54%) ISDN
13 2 (0.54%) PBX
13 2 (0.54%) PSTN
13 2 (0.54%) SSL
Database & Business Intelligence
1 11 (2.98%) SQL Server
2 2 (0.54%) MS Access
2 2 (0.54%) SQL Server 2000
2 2 (0.54%) SQL Server 2005
2 2 (0.54%) SQL Server 2008
3 1 (0.27%) Crystal Reports
3 1 (0.27%) DB2
3 1 (0.27%) FileMaker
3 1 (0.27%) SAP BW
Development Applications
1 1 (0.27%) JIRA
General
1 46 (12.47%) Finance
2 14 (3.79%) Law
3 12 (3.25%) Banking
3 12 (3.25%) Telecoms
4 9 (2.44%) German Language
4 9 (2.44%) Legal
5 8 (2.17%) Retail
6 7 (1.90%) Spanish Language
7 5 (1.36%) Back Office
7 5 (1.36%) Financial Institution
7 5 (1.36%) French Language
7 5 (1.36%) Front Office
7 5 (1.36%) Manufacturing
8 4 (1.08%) Marketing
9 2 (0.54%) Electronics
9 2 (0.54%) Games
10 1 (0.27%) Automotive
10 1 (0.27%) Investment Banking
10 1 (0.27%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 13 (3.52%) .NET
2 9 (2.44%) Web Services
2 9 (2.44%) XML
3 6 (1.63%) ASP.NET
3 6 (1.63%) EDI
3 6 (1.63%) SOAP
4 3 (0.81%) XSL
5 2 (0.54%) HTML
5 2 (0.54%) LAMP
6 1 (0.27%) COM
6 1 (0.27%) CSS
6 1 (0.27%) DHTML
6 1 (0.27%) FIX Protocol
6 1 (0.27%) XMPP
Miscellaneous
1 23 (6.23%) Analytical Skills
2 11 (2.98%) Computer Science
3 10 (2.71%) Smartphone
4 9 (2.44%) Data Centre
4 9 (2.44%) EPoS
4 9 (2.44%) Virtual Team
5 8 (2.17%) Handset
6 7 (1.90%) Chip and PIN
7 5 (1.36%) iPad
8 4 (1.08%) Blackberry
9 3 (0.81%) Fat Client
9 3 (0.81%) Fixed Income
9 3 (0.81%) NHS
9 3 (0.81%) Thin Client
9 3 (0.81%) User Experience
10 2 (0.54%) Hedge funds
10 2 (0.54%) Life Science
10 2 (0.54%) Video Conferencing
11 1 (0.27%) Clustering
11 1 (0.27%) Foreign Exchange (FX)
Operating Systems
1 251 (68.02%) Windows
2 113 (30.62%) Windows 7
3 65 (17.62%) Windows Server
4 61 (16.53%) Windows XP
5 39 (10.57%) Windows 8
6 28 (7.59%) Windows Server 2008
7 26 (7.05%) Windows 10
8 22 (5.96%) Mac OS X
9 20 (5.42%) Linux
9 20 (5.42%) Windows Server 2012
10 16 (4.34%) Windows Server 2003
11 7 (1.90%) Unix
12 6 (1.63%) Red Hat Enterprise Linux
13 4 (1.08%) Apple iOS
14 3 (0.81%) Windows Vista
15 2 (0.54%) VMS
Processes & Methodologies
1 136 (36.86%) ITIL
2 30 (8.13%) Service Management
3 22 (5.96%) Incident Management
4 19 (5.15%) ITSM
4 19 (5.15%) Time Management
5 12 (3.25%) Change Management
6 11 (2.98%) CRM
7 10 (2.71%) ITIL V3
8 9 (2.44%) Information Security
9 8 (2.17%) Problem Management
9 8 (2.17%) Trend Analysis
9 8 (2.17%) Workflow
10 7 (1.90%) CAD
10 7 (1.90%) Workflow Management
11 6 (1.63%) Mentoring
11 6 (1.63%) Root Cause Analysis
11 6 (1.63%) Validation
12 5 (1.36%) Asset Management
12 5 (1.36%) Stakeholder Management
13 4 (1.08%) Web Design
Programming Languages
1 46 (12.47%) SQL
2 7 (1.90%) C
3 6 (1.63%) C#
4 5 (1.36%) JavaScript
5 4 (1.08%) T-SQL
6 3 (0.81%) Java
6 3 (0.81%) VB
6 3 (0.81%) VBScript
7 1 (0.27%) PowerShell
7 1 (0.27%) Tcl
Qualifications
1 27 (7.32%) Degree
2 16 (4.34%) ITIL Certification
3 14 (3.79%) Microsoft Certification
4 12 (3.25%) SC Cleared
4 12 (3.25%) Security Cleared
5 9 (2.44%) CCNA
5 9 (2.44%) Cisco Certification
5 9 (2.44%) HND
5 9 (2.44%) MCSE
6 7 (1.90%) MCITP
7 4 (1.08%) ITIL Foundation Certificate
7 4 (1.08%) MCTS
8 3 (0.81%) MCP
8 3 (0.81%) MCSA
9 2 (0.54%) A+ Certification
9 2 (0.54%) CCA
9 2 (0.54%) Citrix Certification
9 2 (0.54%) DBS Check
10 1 (0.27%) CCENT
10 1 (0.27%) CCNP
Quality Assurance & Compliance
1 53 (14.36%) SLA
2 1 (0.27%) QA
System Software
1 214 (57.99%) Active Directory
2 38 (10.30%) VMware Infrastructure
3 12 (3.25%) Microsoft Virtual Server
4 7 (1.90%) XenApp
5 6 (1.63%) Terminal Services
5 6 (1.63%) VMware Workstation
6 4 (1.08%) XenDesktop
7 3 (0.81%) IMail Server
8 2 (0.54%) Terminal Server
8 2 (0.54%) Virtual Desktop
9 1 (0.27%) Hyper-V
Systems Management
1 19 (5.15%) SCCM
2 4 (1.08%) Backup Exec
3 3 (0.81%) Nagios
4 2 (0.54%) DameWare
4 2 (0.54%) OpenView
4 2 (0.54%) OVSD
4 2 (0.54%) ServiceCenter
4 2 (0.54%) Systems Management Server (SMS)
5 1 (0.27%) AirWatch
5 1 (0.27%) Cisco CUCM
5 1 (0.27%) Failover Clustering
Vendors
1 193 (52.30%) Microsoft
2 43 (11.65%) VMware
3 35 (9.49%) Citrix
4 31 (8.40%) Cisco
5 24 (6.50%) iManage
6 13 (3.52%) Apple
7 12 (3.25%) Bomgar
8 10 (2.71%) SAP
9 9 (2.44%) Avaya
9 9 (2.44%) Remedy
10 7 (1.90%) Polycom
10 7 (1.90%) RedPrairie
11 6 (1.63%) ServiceNow
12 5 (1.36%) HP
12 5 (1.36%) LANDesk
13 4 (1.08%) Oracle
13 4 (1.08%) Splunk
14 3 (0.81%) Adobe
14 3 (0.81%) Mitel
15 2 (0.54%) Nortel
Chippenham, Wiltshire
Tank Recruitment Limited
Posted: 8 hours ago
High Wycombe
Network Compucare
Salary: £23,000 per year
Posted: Yesterday
Manchester, Lancashire
CV Screen Ltd
Salary: £19k - 21k per year + Pension
Posted: 15 hours ago
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 17 hours ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 17 hours ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 17 hours ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £18000 per annum
Posted: 14 hours ago
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £26000.00 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £25000.00 per annum + Benefits
Posted: 2 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, hol, salary increments
Posted: 6 days ago
Swindon
Hays West And Wales
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 8 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 5 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum + Bonus + Benefits + Training
Posted: 3 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 6 days ago
Burnley, Lancashire
Applause IT Innovation
Salary: £18000 - £21000 per annum + Benefits
Posted: 4 days ago
York, North Yorkshire
FT Select
Salary: From £18,000 to £20,000 per annum + company benefits
Posted: 5 days ago
Bath
Networx
Salary: £22,500 per annum plus pension
Posted: 13 days ago
London
Information Technology Services
Salary: £20k - 24k per year
Posted: 6 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £18,000 to £21,000 per annum Circa £20k + Bens
Posted: 4 days ago
Manchester, North West
Freshfields Bruckhaus Deringer
Posted: 17 days ago