The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 724 714 798
Rank change year-on-year
-10 +84
Permanent jobs requiring a 1st Line Support Analyst 152 131 84
As % of all permanent IT jobs located in England 0.14% 0.13% 0.075%
As % of the Job Titles category 0.15% 0.14% 0.079%
Number of salaries quoted 144 119 82
Average salary £20,500 £19,500 £19,000
Average salary % change year-on-year
+5.12% +2.63%
90% offered a salary of more than £16,500 £16,500 £16,400
10% offered a salary of more than £27,800 £25,000 £22,903
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103361 95969 105981
As % of all permanent IT jobs located in England 94.38% 94.24% 95.25%
Number of salaries quoted 85252 80299 91558
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support Analyst
UK

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 25 July 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +2 61 £20,000 +2.56% 2
London -32 38 £23,500 +9.30% 4
East of England +10 19 £20,000 +21.21% 3
South West -8 18 £18,375 -5.76% 3
West Midlands -6 5 £20,500 +7.89% 1
Yorkshire -37 5 £20,000 -15.78% 1
North West -14 4 £17,500 -12.50%
East Midlands -13 2 £17,000 -6.84% 2
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 183 (62.03%) Windows
2 144 (48.81%) Microsoft
3 121 (41.02%) Active Directory
4 110 (37.29%) MS Office
5 85 (28.81%) MS Excel
6 78 (26.44%) ITIL
7 71 (24.07%) Windows XP
8 70 (23.73%) Windows 7
9 62 (21.02%) SLA
10 36 (12.20%) Windows Server 2003
11 30 (10.17%) Citrix
11 30 (10.17%) Windows Server 2008
11 30 (10.17%) Windows 8
12 28 (9.49%) Finance
13 27 (9.15%) Microsoft Certification
13 27 (9.15%) MS Exchange
13 27 (9.15%) SQL
14 23 (7.80%) TCP/IP
15 21 (7.12%) Degree
16 20 (6.78%) MCP
16 20 (6.78%) VMware
17 19 (6.44%) A+ Certification
17 19 (6.44%) Blackberry
18 18 (6.10%) Legal
19 16 (5.42%) LAN
19 16 (5.42%) WAN
20 15 (5.08%) MCSE
20 15 (5.08%) Retail
20 15 (5.08%) VMware Infrastructure
21 14 (4.75%) Cisco

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (9.15%) MS Exchange
2 13 (4.41%) IIS
3 7 (2.37%) Blackberry Enterprise Server
4 6 (2.03%) WorkSite
5 5 (1.69%) Exchange Server 2007
5 5 (1.69%) Exchange Server 2000
5 5 (1.69%) IBM Notes
6 3 (1.02%) Exchange Server 2003
6 3 (1.02%) Exchange Server 2010
7 2 (0.68%) Exchange Server 2013
7 2 (0.68%) Lync
7 2 (0.68%) SharePoint
8 1 (0.34%) SAS
Applications
1 110 (37.29%) MS Office
2 85 (28.81%) MS Excel
3 7 (2.37%) MS PowerPoint
4 1 (0.34%) Spreadsheet
Business Applications
1 3 (1.02%) Dynamics AX
Cloud Services
1 4 (1.36%) Office 365
2 2 (0.68%) Microsoft Azure
3 1 (0.34%) Google Apps
3 1 (0.34%) Cloud Computing
Communications & Networking
1 23 (7.80%) TCP/IP
2 16 (5.42%) LAN
2 16 (5.42%) WAN
3 11 (3.73%) VoIP
4 9 (3.05%) Firewall
4 9 (3.05%) Wireless
5 7 (2.37%) Internet
6 6 (2.03%) DHCP
6 6 (2.03%) VPN
6 6 (2.03%) DNS
7 5 (1.69%) SAN
8 4 (1.36%) ADSL
8 4 (1.36%) IP Telephony
8 4 (1.36%) Cisco IPT
9 3 (1.02%) Network Security
9 3 (1.02%) Structured Cabling
10 2 (0.68%) Cisco ASA
10 2 (0.68%) Unified Communications
10 2 (0.68%) Cisco IOS
10 2 (0.68%) Cisco PIX
Database & Business Intelligence
1 9 (3.05%) SQL Server
2 4 (1.36%) Data Warehouse
3 2 (0.68%) Oracle Reports
3 2 (0.68%) MS Access
4 1 (0.34%) RDBMS
4 1 (0.34%) Relational Database
Development Applications
1 4 (1.36%) Team Foundation Server
General
1 28 (9.49%) Finance
2 18 (6.10%) Legal
3 15 (5.08%) Retail
4 14 (4.75%) Telecoms
5 11 (3.73%) Banking
6 10 (3.39%) Law
7 5 (1.69%) Front Office
8 4 (1.36%) Publishing
8 4 (1.36%) German Language
9 3 (1.02%) Military
9 3 (1.02%) Marketing
10 2 (0.68%) Billing
10 2 (0.68%) Electronics
10 2 (0.68%) Aerospace
10 2 (0.68%) Japanese Language
11 1 (0.34%) Turkish Language
11 1 (0.34%) Italian Language
11 1 (0.34%) Automotive
11 1 (0.34%) Advertising
11 1 (0.34%) Investment Banking
Libraries, Frameworks & Software Standards
1 8 (2.71%) HTML
2 5 (1.69%) .NET
2 5 (1.69%) CSS
3 4 (1.36%) XML
4 2 (0.68%) jQuery
4 2 (0.68%) ASP.NET
5 1 (0.34%) COM
5 1 (0.34%) WAP
Miscellaneous
1 19 (6.44%) Blackberry
2 12 (4.07%) Computer Science
3 11 (3.73%) EPoS
4 5 (1.69%) Mathematics
5 4 (1.36%) Foreign Exchange (FX)
5 4 (1.36%) Derivative
5 4 (1.36%) Statistics
6 3 (1.02%) AS400
7 2 (0.68%) Replication
7 2 (0.68%) Management Information System
7 2 (0.68%) iPad
8 1 (0.34%) Hedge funds
8 1 (0.34%) Kindle
8 1 (0.34%) Wiki
8 1 (0.34%) Fat Client
8 1 (0.34%) Video Conferencing
8 1 (0.34%) iPhone
8 1 (0.34%) Chip and PIN
8 1 (0.34%) Thin Client
8 1 (0.34%) Smartphone
Operating Systems
1 183 (62.03%) Windows
2 71 (24.07%) Windows XP
3 70 (23.73%) Windows 7
4 36 (12.20%) Windows Server 2003
5 30 (10.17%) Windows 8
5 30 (10.17%) Windows Server 2008
6 12 (4.07%) Windows Server 2012
7 7 (2.37%) UNIX
7 7 (2.37%) Mac OS X
8 6 (2.03%) Linux
8 6 (2.03%) Windows Vista
8 6 (2.03%) Windows 2000 Server
9 5 (1.69%) Solaris
10 3 (1.02%) Windows Mobile
11 2 (0.68%) Apple iOS
12 1 (0.34%) Windows 2000
Processes & Methodologies
1 78 (26.44%) ITIL
2 12 (4.07%) Incident Management
3 11 (3.73%) Problem Management
4 8 (2.71%) Software Distribution
5 6 (2.03%) Time Management
5 6 (2.03%) Document Management
5 6 (2.03%) Project Management
5 6 (2.03%) Service Management
6 5 (1.69%) Service Delivery
7 4 (1.36%) Continuous Improvement
8 3 (1.02%) Disaster Recovery
8 3 (1.02%) ITSM
8 3 (1.02%) E-Commerce
9 2 (0.68%) ERP
9 2 (0.68%) CRM
9 2 (0.68%) Asset Management
9 2 (0.68%) Information Management
9 2 (0.68%) Risk Management
9 2 (0.68%) Workflow
9 2 (0.68%) Change Control
Programming Languages
1 27 (9.15%) SQL
2 9 (3.05%) C#
3 7 (2.37%) C
4 6 (2.03%) JavaScript
5 4 (1.36%) PowerShell
6 3 (1.02%) T-SQL
6 3 (1.02%) VB
7 2 (0.68%) VB.NET
7 2 (0.68%) VBA
7 2 (0.68%) C++
7 2 (0.68%) Java
7 2 (0.68%) VB6
8 1 (0.34%) Perl
8 1 (0.34%) PHP
8 1 (0.34%) Shell Script
Qualifications
1 27 (9.15%) Microsoft Certification
2 21 (7.12%) Degree
3 20 (6.78%) MCP
4 19 (6.44%) A+ Certification
5 15 (5.08%) MCSE
6 11 (3.73%) CCNA
6 11 (3.73%) Cisco Certification
7 9 (3.05%) ITIL Certification
7 9 (3.05%) MCITP
8 7 (2.37%) Security Cleared
8 7 (2.37%) SC Cleared
9 6 (2.03%) Network+ Certification
10 5 (1.69%) ITIL Foundation Certificate
11 3 (1.02%) MCDST
11 3 (1.02%) MCSA
11 3 (1.02%) HND
12 2 (0.68%) JNCIA
12 2 (0.68%) CCSA
13 1 (0.34%) MOS
13 1 (0.34%) DV Cleared
Quality Assurance & Compliance
1 62 (21.02%) SLA
2 3 (1.02%) ISO/IEC 27001
3 2 (0.68%) QA
4 1 (0.34%) ISO 9001
System Software
1 121 (41.02%) Active Directory
2 15 (5.08%) VMware Infrastructure
3 10 (3.39%) Hyper-V
4 4 (1.36%) XenApp
4 4 (1.36%) XenDesktop
5 1 (0.34%) UAG
Systems Management
1 9 (3.05%) DameWare
2 2 (0.68%) Backup Exec
2 2 (0.68%) Cisco CUCM
2 2 (0.68%) FortiGate
3 1 (0.34%) OVSD
3 1 (0.34%) OpenView
Vendors
1 144 (48.81%) Microsoft
2 30 (10.17%) Citrix
3 20 (6.78%) VMware
4 14 (4.75%) Cisco
5 9 (3.05%) Interwoven
6 8 (2.71%) SAP
7 7 (2.37%) HP
8 6 (2.03%) Apple
9 5 (1.69%) Lotus
10 4 (1.36%) Red Hat
10 4 (1.36%) McAfee
10 4 (1.36%) Juniper
10 4 (1.36%) Oracle
11 3 (1.02%) LANDesk
12 2 (0.68%) SolarWinds
12 2 (0.68%) Aruba
12 2 (0.68%) F5
12 2 (0.68%) Blue Coat
12 2 (0.68%) Google
12 2 (0.68%) Sophos
Kettering, Northamptonshire
Ashdown IT
Salary: £15000 - £18000 per annum + Benefits
Posted: 2 days ago
Telford, Shropshire
Mortimer Spinks
Salary: £19000 per annum + + Bonus
Posted: 5 days ago
Dunstable, Bedfordshire
Verticality Ltd
Salary: £21000 to £24500 per annum - excellent corporate benefits package
Posted: 5 days ago
Exeter, Devon
Capita Resourcing - IT Resourcing
Salary: £18000 - £18500 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: 6 days ago
London
Hays IT - Uk Posting account
Salary: £22000.00 - £24000.00 per annum
Posted: 10 days ago
London
Hays IT - Uk Posting account
Salary: £80.00 - £135.00 per day
Posted: 11 days ago
Exeter
Capita - ITIN
Salary: £18000.00 - £18500.00 per annum
Posted: 11 days ago
Wellingborough, Northamptonshire
Monsoon
Salary: Competitive
Posted: 11 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 13 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 18 days ago