The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 692 743 780
Rank change year-on-year
+51 +37
Permanent jobs requiring a 1st Line Support Analyst 161 108 107
As % of all permanent IT jobs located in England 0.16% 0.11% 0.10%
As % of the Job Titles category 0.17% 0.12% 0.11%
Number of salaries quoted 156 103 97
Average salary £20,750 £20,000 £20,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £18,500 £16,500 £15,500
10% offered a salary of more than £25,000 £27,100 £24,000
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
93335 91612 99580
As % of all permanent IT jobs located in England 94.84% 94.56% 95.16%
Number of salaries quoted 78357 74834 86216
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 26 January 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +3 70 £20,500 -4.65% 10
London +28 43 £24,000 -9.43% 5
East of England -12 16 £19,750 +16.17% 3
North West -3 12 £20,500 +2.50% 2
East Midlands +16 9 £20,000 +17.64% 2
West Midlands -9 4 £18,500 +8.82%
Yorkshire -12 4 £20,250 +26.56% 1
South West -14 3 £19,000 -2.56%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 26 January 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 165 (49.85%) Windows
2 145 (43.81%) Microsoft
3 137 (41.39%) MS Office
4 135 (40.79%) MS Excel
5 122 (36.86%) Active Directory
6 119 (35.95%) ITIL
7 84 (25.38%) Windows 7
8 59 (17.82%) Citrix
9 48 (14.50%) SLA
10 44 (13.29%) Analytical Skills
11 39 (11.78%) Windows XP
12 38 (11.48%) TCP/IP
12 38 (11.48%) Service Management
13 34 (10.27%) ITIL Foundation Certificate
14 33 (9.97%) MS Exchange
15 31 (9.37%) SQL
15 31 (9.37%) LAN
15 31 (9.37%) MS PowerPoint
16 30 (9.06%) Windows Server 2008
17 29 (8.76%) Degree
17 29 (8.76%) Finance
18 25 (7.55%) WAN
19 24 (7.25%) Windows 8
20 22 (6.65%) Blackberry
21 21 (6.34%) A+ Certification
21 21 (6.34%) Windows Server 2003
22 20 (6.04%) Microsoft Certification
22 20 (6.04%) Security Cleared
23 19 (5.74%) DNS
23 19 (5.74%) MCP

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 26 January 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (9.97%) MS Exchange
2 11 (3.32%) IBM Notes
3 8 (2.42%) SharePoint
4 7 (2.11%) WorkSite
5 4 (1.21%) Exchange Server 2007
5 4 (1.21%) Exchange Server 2010
5 4 (1.21%) Blackberry Enterprise Server
6 2 (0.60%) Exchange Server 2003
6 2 (0.60%) Lync
6 2 (0.60%) IIS
7 1 (0.30%) Exchange Server 2013
7 1 (0.30%) WebSphere
7 1 (0.30%) Exchange Server 2000
7 1 (0.30%) SAS
Applications
1 137 (41.39%) MS Office
2 135 (40.79%) MS Excel
3 31 (9.37%) MS PowerPoint
4 3 (0.91%) Spreadsheet
Business Applications
1 6 (1.81%) Agresso
2 1 (0.30%) SalesLogix
2 1 (0.30%) Dynamics AX
2 1 (0.30%) Line 100
2 1 (0.30%) Remedy ITSM
Cloud Services
1 2 (0.60%) Office 365
2 1 (0.30%) Cloud Computing
2 1 (0.30%) Microsoft Azure
2 1 (0.30%) SaaS
Communications & Networking
1 38 (11.48%) TCP/IP
2 31 (9.37%) LAN
3 25 (7.55%) WAN
4 19 (5.74%) DNS
5 17 (5.14%) DHCP
6 15 (4.53%) VPN
7 13 (3.93%) VoIP
8 9 (2.72%) Internet
9 6 (1.81%) Firewall
9 6 (1.81%) Wireless
10 2 (0.60%) IP Telephony
10 2 (0.60%) Broadband
11 1 (0.30%) ADSL
11 1 (0.30%) Unified Communications
11 1 (0.30%) PABX
11 1 (0.30%) Wi-Fi
Database & Business Intelligence
1 19 (5.74%) SQL Server
2 4 (1.21%) SQL Server Reporting Services
3 2 (0.60%) IBM InfoSphere
3 2 (0.60%) Relational Database
4 1 (0.30%) SQL Server 2005
4 1 (0.30%) SQL Server 2008
Development Applications
1 2 (0.60%) JIRA
1 2 (0.60%) SQL Server Management Studio (SSMS)
General
1 29 (8.76%) Finance
2 16 (4.83%) Legal
3 15 (4.53%) Law
4 9 (2.72%) Retail
5 7 (2.11%) Telecoms
6 5 (1.51%) Advertising
7 3 (0.91%) Marketing
7 3 (0.91%) Banking
8 2 (0.60%) French Language
8 2 (0.60%) German Language
8 2 (0.60%) Front Office
9 1 (0.30%) Back Office
9 1 (0.30%) Financial Institution
9 1 (0.30%) Games
Libraries, Frameworks & Software Standards
1 1 (0.30%) .NET
1 1 (0.30%) COM
1 1 (0.30%) Middleware
1 1 (0.30%) LINQ
Miscellaneous
1 44 (13.29%) Analytical Skills
2 22 (6.65%) Blackberry
3 17 (5.14%) Computer Science
4 14 (4.23%) Management Information System
5 7 (2.11%) EPoS
6 4 (1.21%) iPhone
7 3 (0.91%) AS400
7 3 (0.91%) New Media
7 3 (0.91%) Mobile Computing
8 2 (0.60%) Mobile Banking
8 2 (0.60%) User Experience
8 2 (0.60%) Mathematics
8 2 (0.60%) iPad
8 2 (0.60%) GIS
8 2 (0.60%) Smartphone
8 2 (0.60%) Derivative
8 2 (0.60%) Equity Derivative
9 1 (0.30%) Statistics
9 1 (0.30%) NHS
9 1 (0.30%) Digital Media
Operating Systems
1 165 (49.85%) Windows
2 84 (25.38%) Windows 7
3 39 (11.78%) Windows XP
4 30 (9.06%) Windows Server 2008
5 24 (7.25%) Windows 8
6 21 (6.34%) Windows Server 2003
7 11 (3.32%) Mac OS
8 10 (3.02%) Mac OS X
9 8 (2.42%) Windows Server 2012
10 7 (2.11%) Windows 2000
11 6 (1.81%) UNIX
11 6 (1.81%) Windows Vista
11 6 (1.81%) Android
12 3 (0.91%) Apple iOS
13 2 (0.60%) Windows 2000 Server
14 1 (0.30%) Linux
Processes & Methodologies
1 119 (35.95%) ITIL
2 38 (11.48%) Service Management
3 17 (5.14%) ITSM
4 15 (4.53%) Incident Management
5 13 (3.93%) CRM
6 10 (3.02%) Project Planning
6 10 (3.02%) Line Management
7 8 (2.42%) Benchmarking
7 8 (2.42%) Business Continuity
8 6 (1.81%) Service Delivery
8 6 (1.81%) Time Management
9 3 (0.91%) Investment Management
9 3 (0.91%) Change Control
9 3 (0.91%) Software Distribution
9 3 (0.91%) Document Management
10 2 (0.60%) Asset Management
10 2 (0.60%) Content Management
10 2 (0.60%) Practice Management
10 2 (0.60%) Validation
10 2 (0.60%) E-Commerce
Programming Languages
1 31 (9.37%) SQL
2 16 (4.83%) C
3 3 (0.91%) VBA
4 2 (0.60%) VB
5 1 (0.30%) Python
5 1 (0.30%) C#
5 1 (0.30%) Java
5 1 (0.30%) VBScript
Qualifications
1 34 (10.27%) ITIL Foundation Certificate
2 29 (8.76%) Degree
3 21 (6.34%) A+ Certification
4 20 (6.04%) Microsoft Certification
4 20 (6.04%) Security Cleared
5 19 (5.74%) MCP
6 18 (5.44%) SC Cleared
7 13 (3.93%) ITIL Certification
8 9 (2.72%) MCSE
9 8 (2.42%) HND
10 5 (1.51%) CCNA
10 5 (1.51%) Cisco Certification
11 3 (0.91%) DV Cleared
11 3 (0.91%) MCITP
12 2 (0.60%) MCTS
12 2 (0.60%) MCSA
13 1 (0.30%) HNC
13 1 (0.30%) Security+ Certification
13 1 (0.30%) Network+ Certification
13 1 (0.30%) MOS
Quality Assurance & Compliance
1 48 (14.50%) SLA
System Software
1 122 (36.86%) Active Directory
2 11 (3.32%) XenApp
2 11 (3.32%) XenDesktop
3 10 (3.02%) Citrix Presentation Server
4 5 (1.51%) VMware Infrastructure
5 4 (1.21%) Hyper-V
6 3 (0.91%) vSphere
Systems Management
1 10 (3.02%) SCCM
2 2 (0.60%) DameWare
3 1 (0.30%) Backup Exec
Vendors
1 145 (43.81%) Microsoft
2 59 (17.82%) Citrix
3 16 (4.83%) HP
4 11 (3.32%) Lotus
4 11 (3.32%) VMware
5 9 (2.72%) Remedy
6 7 (2.11%) Apple
6 7 (2.11%) IBM
7 6 (1.81%) Mitel
8 5 (1.51%) Sophos
9 4 (1.21%) Altiris
9 4 (1.21%) Cisco
9 4 (1.21%) Oracle
9 4 (1.21%) Dell
10 3 (0.91%) SAP
10 3 (0.91%) Sage
10 3 (0.91%) McAfee
11 2 (0.60%) LexisNexis
11 2 (0.60%) Salesforce.com
11 2 (0.60%) Reuters
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 17 hours ago
Woking, Surrey
Broady Limited
Salary: From £18,000 to £22,000 per annum + shift allowance + benefits
Posted: Yesterday
Chester, Cheshire
Jagger Talent
Salary: From £18,000 to £21,000 per annum Benefits / Pool Car Use
Posted: 2 days ago
City, London
Engage PSG
Posted: 3 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 3 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £18000 - £21000 Per Annum
Posted: 3 days ago
City, London
Coal IT Services
Salary: From £20,000 to £24,000 per annum + Excellent Benefits
Posted: 3 days ago
Reading, Berkshire
Charlotte James Associates
Salary: £22700 per annum
Posted: 4 days ago
Cambridge, Cambridgeshire
Deerfoot IT Resources Ltd
Salary: £25000 - £28000 per annum
Posted: 4 days ago
Wilmslow, Cheshire
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Salary: £18000 - £21000 per annum + excellent benefits
Posted: 4 days ago
Whitstable
Capita - ITPS
Salary: £20000 - £23000 per annum + Excellent Benefits
Posted: 4 days ago
Chatham, Kent
JNC Recruitment
Salary: Up to £22,000 per annum
Posted: 5 days ago
Stevenage, Hertfordshire
Marcus Donald People
Salary: £18000 - £20000 per annum
Posted: 5 days ago
London
ComputAppoint
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: 6 days ago
Northampton, Northamptonshire
Big Red Recruitment
Salary: £20000 - £25000 per annum + benefits
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West London
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