The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 671 731 749
Rank change year-on-year
+60 +18
Permanent jobs requiring a 1st Line Support Analyst 196 133 120
As % of all permanent IT jobs located in England 0.19% 0.13% 0.11%
As % of the Job Titles category 0.20% 0.14% 0.12%
Number of salaries quoted 183 128 111
Average salary £20,500 £20,000 £19,500
Average salary % change year-on-year
+2.50% +2.56%
90% offered a salary of more than £17,000 £16,500 £15,500
10% offered a salary of more than £25,000 £26,500 £24,000
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
99423 96838 103920
As % of all permanent IT jobs located in England 94.66% 94.71% 95.31%
Number of salaries quoted 83438 79404 90243
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 19 December 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +33 72 £20,000 -2.43% 7
London +39 48 £23,000 -2.12% 2
North West +11 22 £20,500 +10.81% 2
East Midlands +46 19 £19,000 +11.76%
East of England -25 16 £20,500 +24.24%
Yorkshire -20 12 £25,000 +31.57% 1
West Midlands -8 4 £18,500 +4.96%
South West -14 3 £18,500 +12.12%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 159 (48.92%) Windows
2 140 (43.08%) Microsoft
3 134 (41.23%) MS Office
4 124 (38.15%) MS Excel
5 120 (36.92%) Active Directory
6 107 (32.92%) ITIL
7 71 (21.85%) Windows 7
8 53 (16.31%) SLA
9 44 (13.54%) Windows XP
10 43 (13.23%) Citrix
11 40 (12.31%) Analytical Skills
12 32 (9.85%) ITIL Foundation Certificate
13 30 (9.23%) Finance
13 30 (9.23%) TCP/IP
14 29 (8.92%) Service Management
15 28 (8.62%) SQL
16 27 (8.31%) LAN
16 27 (8.31%) Degree
17 25 (7.69%) MS PowerPoint
18 24 (7.38%) Windows Server 2003
18 24 (7.38%) Windows Server 2008
18 24 (7.38%) MS Exchange
19 23 (7.08%) Windows 8
20 21 (6.46%) Security Cleared
21 20 (6.15%) A+ Certification
21 20 (6.15%) WAN
22 19 (5.85%) SC Cleared
22 19 (5.85%) Microsoft Certification
22 19 (5.85%) Blackberry
23 18 (5.54%) Legal

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (7.38%) MS Exchange
2 9 (2.77%) IBM Notes
3 8 (2.46%) SharePoint
4 5 (1.54%) Blackberry Enterprise Server
5 4 (1.23%) WorkSite
5 4 (1.23%) Exchange Server 2007
6 2 (0.62%) Lync
6 2 (0.62%) Exchange Server 2010
6 2 (0.62%) SAS
6 2 (0.62%) Exchange Server 2003
6 2 (0.62%) IIS
7 1 (0.31%) WebSphere
7 1 (0.31%) Exchange Server 2013
Applications
1 134 (41.23%) MS Office
2 124 (38.15%) MS Excel
3 25 (7.69%) MS PowerPoint
4 3 (0.92%) Spreadsheet
Business Applications
1 4 (1.23%) Dynamics AX
2 2 (0.62%) Agresso
3 1 (0.31%) SalesLogix
3 1 (0.31%) Line 100
Cloud Services
1 1 (0.31%) Cloud Computing
1 1 (0.31%) SaaS
1 1 (0.31%) Office 365
Communications & Networking
1 30 (9.23%) TCP/IP
2 27 (8.31%) LAN
3 20 (6.15%) WAN
4 14 (4.31%) VPN
5 11 (3.38%) DNS
5 11 (3.38%) VoIP
6 10 (3.08%) DHCP
7 7 (2.15%) Wireless
7 7 (2.15%) Internet
8 6 (1.85%) Firewall
9 3 (0.92%) Unified Communications
10 2 (0.62%) IP Telephony
11 1 (0.31%) SSH
11 1 (0.31%) Network Security
11 1 (0.31%) PABX
11 1 (0.31%) Wi-Fi
11 1 (0.31%) SAN
11 1 (0.31%) Broadband
Database & Business Intelligence
1 17 (5.23%) SQL Server
2 2 (0.62%) IBM InfoSphere
2 2 (0.62%) Relational Database
2 2 (0.62%) Data Warehouse
2 2 (0.62%) SQL Server Reporting Services
3 1 (0.31%) SQL Server 2005
3 1 (0.31%) SQL Server 2008
3 1 (0.31%) MS Access
Development Applications
1 2 (0.62%) JIRA
1 2 (0.62%) Team Foundation Server
1 2 (0.62%) SQL Server Management Studio (SSMS)
General
1 30 (9.23%) Finance
2 18 (5.54%) Legal
3 13 (4.00%) Retail
4 10 (3.08%) Law
5 8 (2.46%) Telecoms
6 6 (1.85%) Banking
7 4 (1.23%) Advertising
8 3 (0.92%) Marketing
9 2 (0.62%) German Language
9 2 (0.62%) Front Office
10 1 (0.31%) Back Office
10 1 (0.31%) Financial Institution
10 1 (0.31%) Games
10 1 (0.31%) Multimedia
10 1 (0.31%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.31%) .NET
1 1 (0.31%) COM
1 1 (0.31%) Middleware
1 1 (0.31%) LINQ
Miscellaneous
1 40 (12.31%) Analytical Skills
2 19 (5.85%) Blackberry
3 17 (5.23%) Computer Science
4 12 (3.69%) Management Information System
5 9 (2.77%) EPoS
6 3 (0.92%) AS400
6 3 (0.92%) Smartphone
6 3 (0.92%) Statistics
6 3 (0.92%) New Media
7 2 (0.62%) Mobile Computing
7 2 (0.62%) Mobile Banking
7 2 (0.62%) Derivative
7 2 (0.62%) Equity Derivative
7 2 (0.62%) GIS
7 2 (0.62%) iPhone
7 2 (0.62%) iPad
8 1 (0.31%) Hedge funds
8 1 (0.31%) Digital Media
8 1 (0.31%) Wiki
8 1 (0.31%) Fat Client
Operating Systems
1 159 (48.92%) Windows
2 71 (21.85%) Windows 7
3 44 (13.54%) Windows XP
4 24 (7.38%) Windows Server 2003
4 24 (7.38%) Windows Server 2008
5 23 (7.08%) Windows 8
6 12 (3.69%) Mac OS X
7 9 (2.77%) Windows Server 2012
8 7 (2.15%) Windows 2000
9 6 (1.85%) Mac OS
10 5 (1.54%) UNIX
10 5 (1.54%) Windows Vista
11 2 (0.62%) Android
11 2 (0.62%) Apple iOS
12 1 (0.31%) Windows 2000 Server
12 1 (0.31%) Linux
Processes & Methodologies
1 107 (32.92%) ITIL
2 29 (8.92%) Service Management
3 14 (4.31%) Incident Management
4 12 (3.69%) ITSM
4 12 (3.69%) CRM
5 9 (2.77%) Line Management
6 7 (2.15%) Business Continuity
7 6 (1.85%) Time Management
7 6 (1.85%) Project Planning
7 6 (1.85%) Benchmarking
8 5 (1.54%) Software Distribution
9 4 (1.23%) Document Management
10 3 (0.92%) Project Management
10 3 (0.92%) E-Commerce
10 3 (0.92%) Service Delivery
10 3 (0.92%) Asset Management
10 3 (0.92%) Data Entry
10 3 (0.92%) Change Control
11 2 (0.62%) Investment Management
11 2 (0.62%) Network Monitoring
Programming Languages
1 28 (8.62%) SQL
2 16 (4.92%) C
3 2 (0.62%) VB
4 1 (0.31%) VBA
4 1 (0.31%) Python
4 1 (0.31%) C#
4 1 (0.31%) Java
4 1 (0.31%) VBScript
Qualifications
1 32 (9.85%) ITIL Foundation Certificate
2 27 (8.31%) Degree
3 21 (6.46%) Security Cleared
4 20 (6.15%) A+ Certification
5 19 (5.85%) SC Cleared
5 19 (5.85%) Microsoft Certification
6 15 (4.62%) MCP
7 13 (4.00%) ITIL Certification
8 11 (3.38%) HND
9 9 (2.77%) MCSE
10 5 (1.54%) CCNA
10 5 (1.54%) Cisco Certification
11 4 (1.23%) MCSA
12 3 (0.92%) DV Cleared
13 2 (0.62%) MCITP
13 2 (0.62%) Security+ Certification
14 1 (0.31%) Network+ Certification
14 1 (0.31%) MCTS
14 1 (0.31%) HNC
Quality Assurance & Compliance
1 53 (16.31%) SLA
System Software
1 120 (36.92%) Active Directory
2 6 (1.85%) Citrix Presentation Server
2 6 (1.85%) VMware Infrastructure
2 6 (1.85%) XenApp
2 6 (1.85%) XenDesktop
3 4 (1.23%) Hyper-V
4 3 (0.92%) vSphere
5 1 (0.31%) UAG
Systems Management
1 6 (1.85%) SCCM
2 3 (0.92%) DameWare
3 1 (0.31%) Backup Exec
Vendors
1 140 (43.08%) Microsoft
2 43 (13.23%) Citrix
3 13 (4.00%) HP
4 10 (3.08%) VMware
5 9 (2.77%) Lotus
6 7 (2.15%) Remedy
7 6 (1.85%) Mitel
8 5 (1.54%) Apple
8 5 (1.54%) Dell
8 5 (1.54%) SAP
8 5 (1.54%) IBM
9 4 (1.23%) Oracle
9 4 (1.23%) Cisco
9 4 (1.23%) Sophos
10 3 (0.92%) McAfee
10 3 (0.92%) Sage
10 3 (0.92%) Interwoven
11 2 (0.62%) Avaya
11 2 (0.62%) Salesforce.com
11 2 (0.62%) Reuters
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Posted: Yesterday
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