The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 670 739 747
Rank change year-on-year
+69 +8
Permanent jobs requiring a 1st Line Support Analyst 183 124 116
As % of all permanent IT jobs located in England 0.18% 0.12% 0.11%
As % of the Job Titles category 0.19% 0.13% 0.12%
Number of salaries quoted 168 109 107
Average salary £22,000 £21,000 £21,000
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £19,000 £16,950 £16,500
10% offered a salary of more than £26,500 £27,750 £29,000
UK excluding London average salary £21,500 £20,000 £21,000
% change year-on-year
+7.50% -4.76%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95146 98530 96981
As % of all permanent IT jobs located in England 94.82% 94.55% 94.84%
Number of salaries quoted 78725 80421 81983
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,450 £27,000
10% offered a salary of more than £70,000 £66,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 27 March 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +40 80 £21,750 -3.33% 10
London +84 72 £24,000 -6.79% 5
East Midlands +23 8 £23,000 +31.42%
North West +4 6 £20,000 -4.76% 3
East of England -3 6 £17,000 -10.52% 2
South West -27 4 £22,500 +12.50% 1
West Midlands -36 4 £18,250 -1.35%
Yorkshire -1 3 £19,750 +26.40%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 March 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 219 (59.19%) Windows
2 181 (48.92%) Active Directory
3 170 (45.95%) Microsoft
4 165 (44.59%) MS Office
5 146 (39.46%) MS Excel
6 120 (32.43%) ITIL
7 118 (31.89%) Windows 7
8 80 (21.62%) Citrix
9 59 (15.95%) MS Exchange
10 56 (15.14%) Windows Server 2008
11 55 (14.86%) SLA
12 48 (12.97%) Windows XP
13 47 (12.70%) TCP/IP
14 41 (11.08%) LAN
15 40 (10.81%) Finance
16 37 (10.00%) WAN
17 35 (9.46%) SQL
17 35 (9.46%) Service Management
18 34 (9.19%) Windows Server 2003
18 34 (9.19%) Windows 8
19 32 (8.65%) Degree
20 31 (8.38%) MS PowerPoint
21 30 (8.11%) ITIL Foundation Certificate
21 30 (8.11%) Law
22 28 (7.57%) Blackberry
22 28 (7.57%) Analytical Skills
23 26 (7.03%) Microsoft Certification
24 24 (6.49%) DNS
25 23 (6.22%) HP
26 22 (5.95%) Incident Management

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 March 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 59 (15.95%) MS Exchange
2 15 (4.05%) WorkSite
3 10 (2.70%) Exchange Server 2003
4 9 (2.43%) IBM Notes
4 9 (2.43%) Exchange Server 2010
5 8 (2.16%) Blackberry Enterprise Server
6 7 (1.89%) Exchange Server 2000
6 7 (1.89%) SharePoint
7 6 (1.62%) Exchange Server 2007
8 2 (0.54%) Lync
9 1 (0.27%) IIS
9 1 (0.27%) OpenEdge
9 1 (0.27%) WebSphere
Applications
1 165 (44.59%) MS Office
2 146 (39.46%) MS Excel
3 31 (8.38%) MS PowerPoint
4 1 (0.27%) Spreadsheet
Business Applications
1 7 (1.89%) Agresso
2 1 (0.27%) SalesLogix
2 1 (0.27%) Dynamics AX
2 1 (0.27%) Remedy ITSM
Cloud Services
1 2 (0.54%) Office 365
2 1 (0.27%) Microsoft Azure
2 1 (0.27%) SaaS
Communications & Networking
1 47 (12.70%) TCP/IP
2 41 (11.08%) LAN
3 37 (10.00%) WAN
4 24 (6.49%) DNS
5 21 (5.68%) DHCP
6 20 (5.41%) VPN
7 16 (4.32%) Internet
8 12 (3.24%) VoIP
9 8 (2.16%) Firewall
10 7 (1.89%) SAN
11 5 (1.35%) Wireless
11 5 (1.35%) ADSL
11 5 (1.35%) Broadband
12 2 (0.54%) IP Telephony
13 1 (0.27%) PABX
13 1 (0.27%) Wi-Fi
Database & Business Intelligence
1 17 (4.59%) SQL Server
2 6 (1.62%) MySQL
3 4 (1.08%) SQL Server Reporting Services
4 2 (0.54%) IBM InfoSphere
4 2 (0.54%) Relational Database
5 1 (0.27%) SQL Server 2005
5 1 (0.27%) SQL Server 2008
Development Applications
1 3 (0.81%) SQL Server Management Studio (SSMS)
2 2 (0.54%) JIRA
General
1 40 (10.81%) Finance
2 30 (8.11%) Law
3 21 (5.68%) Legal
4 12 (3.24%) Banking
5 8 (2.16%) Telecoms
6 7 (1.89%) Retail
7 6 (1.62%) Advertising
8 5 (1.35%) Marketing
9 4 (1.08%) Manufacturing
10 3 (0.81%) German Language
11 2 (0.54%) French Language
11 2 (0.54%) Front Office
12 1 (0.27%) Financial Institution
12 1 (0.27%) Games
Libraries, Frameworks & Software Standards
1 1 (0.27%) HTML
1 1 (0.27%) .NET
1 1 (0.27%) ADO.NET
1 1 (0.27%) ASP.NET
1 1 (0.27%) COM
1 1 (0.27%) CSS
1 1 (0.27%) Middleware
1 1 (0.27%) WCF
1 1 (0.27%) LINQ
1 1 (0.27%) ASP.NET MVC
1 1 (0.27%) ASP.NET Web Forms
Miscellaneous
1 28 (7.57%) Blackberry
1 28 (7.57%) Analytical Skills
2 18 (4.86%) Computer Science
3 9 (2.43%) Management Information System
4 7 (1.89%) iPhone
5 5 (1.35%) iPad
6 4 (1.08%) Video Conferencing
6 4 (1.08%) Mathematics
7 3 (0.81%) AS400
7 3 (0.81%) New Media
7 3 (0.81%) Mobile Computing
8 2 (0.54%) EPoS
8 2 (0.54%) Derivative
8 2 (0.54%) Equity Derivative
9 1 (0.27%) Statistics
9 1 (0.27%) Client/Server
9 1 (0.27%) Digital Media
9 1 (0.27%) NHS
9 1 (0.27%) GIS
9 1 (0.27%) SecurID
Operating Systems
1 219 (59.19%) Windows
2 118 (31.89%) Windows 7
3 56 (15.14%) Windows Server 2008
4 48 (12.97%) Windows XP
5 34 (9.19%) Windows Server 2003
5 34 (9.19%) Windows 8
6 16 (4.32%) Windows Server 2012
7 12 (3.24%) Mac OS
8 10 (2.70%) Mac OS X
9 8 (2.16%) Windows 2000 Server
10 7 (1.89%) UNIX
10 7 (1.89%) Android
10 7 (1.89%) Linux
11 5 (1.35%) Windows 2000
12 4 (1.08%) Windows Vista
13 3 (0.81%) Apple iOS
14 2 (0.54%) AIX
Processes & Methodologies
1 120 (32.43%) ITIL
2 35 (9.46%) Service Management
3 22 (5.95%) Incident Management
4 14 (3.78%) Service Delivery
5 12 (3.24%) ITSM
6 11 (2.97%) Project Planning
7 9 (2.43%) CRM
8 7 (1.89%) Benchmarking
8 7 (1.89%) Business Continuity
8 7 (1.89%) Problem Management
9 5 (1.35%) Line Management
10 3 (0.81%) Investment Management
10 3 (0.81%) Document Management
10 3 (0.81%) E-Commerce
11 2 (0.54%) Asset Management
11 2 (0.54%) Content Management
11 2 (0.54%) Practice Management
11 2 (0.54%) Validation
11 2 (0.54%) Time Management
11 2 (0.54%) Data Validation
Programming Languages
1 35 (9.46%) SQL
2 10 (2.70%) C
3 2 (0.54%) C#
3 2 (0.54%) VBA
4 1 (0.27%) Python
4 1 (0.27%) Java
4 1 (0.27%) T-SQL
4 1 (0.27%) VBScript
4 1 (0.27%) VB
Qualifications
1 32 (8.65%) Degree
2 30 (8.11%) ITIL Foundation Certificate
3 26 (7.03%) Microsoft Certification
4 19 (5.14%) MCP
5 18 (4.86%) A+ Certification
6 14 (3.78%) MCSE
7 12 (3.24%) Security Cleared
8 11 (2.97%) CCNA
8 11 (2.97%) Cisco Certification
9 10 (2.70%) MCITP
9 10 (2.70%) SC Cleared
10 9 (2.43%) HND
11 4 (1.08%) MCTS
12 3 (0.81%) DV Cleared
12 3 (0.81%) ITIL Certification
13 2 (0.54%) HNC
14 1 (0.27%) MCSA
14 1 (0.27%) Network+ Certification
14 1 (0.27%) MOS
Quality Assurance & Compliance
1 55 (14.86%) SLA
System Software
1 181 (48.92%) Active Directory
2 15 (4.05%) XenApp
3 12 (3.24%) XenDesktop
4 11 (2.97%) Citrix Presentation Server
5 8 (2.16%) VMware Infrastructure
6 2 (0.54%) Hyper-V
7 1 (0.27%) Terminal Services
Systems Management
1 14 (3.78%) SCCM
2 7 (1.89%) WSUS
2 7 (1.89%) ARCserve
3 3 (0.81%) Norton AntiVirus
4 2 (0.54%) DameWare
4 2 (0.54%) Tivoli
5 1 (0.27%) SCSM
5 1 (0.27%) Backup Exec
Vendors
1 170 (45.95%) Microsoft
2 80 (21.62%) Citrix
3 23 (6.22%) HP
4 14 (3.78%) Remedy
4 14 (3.78%) VMware
5 12 (3.24%) McAfee
6 10 (2.70%) Cisco
7 9 (2.43%) Lotus
7 9 (2.43%) Apple
8 7 (1.89%) CA
8 7 (1.89%) IBM
9 6 (1.62%) Oracle
9 6 (1.62%) Altiris
10 4 (1.08%) SAP
10 4 (1.08%) Dell
11 3 (0.81%) Salesforce.com
11 3 (0.81%) Sophos
11 3 (0.81%) Symantec
11 3 (0.81%) Mitel
12 2 (0.54%) Nimsoft
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Rullion IT Plus
Salary: £20000 - £25000 per annum + 25 days, pension, flexible work
Posted: 2 hours ago
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 9 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
Crowborough, East Sussex
PAW Associates
Salary: From £16,000 to £18,000 per annum
Posted: Yesterday
Cheltenham
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: Yesterday
London
IT Retail People Ltd
Salary: Unspecified Excellent package and opportunity
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £21000 per annum + Benefits Package
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
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Bracknell, Berkshire
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Salary: £6250 - £25000 per annum + bonus/benefits
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Brighton, East Sussex
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London
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Brighton, East Sussex
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Hampshire
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Central London / West End
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London
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