The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 707 760 717
Rank change year-on-year
+53 -43
Permanent jobs requiring a 1st Line Support Analyst 178 128 140
As % of all permanent IT jobs located in England 0.17% 0.12% 0.14%
As % of the Job Titles category 0.18% 0.13% 0.15%
Number of salaries quoted 165 121 128
Average salary £21,500 £20,000 £19,500
Average salary % change year-on-year
+7.50% +2.56%
90% offered a salary of more than £18,500 £16,500 £16,500
10% offered a salary of more than £26,301 £28,500 £25,000
UK excluding London average salary £21,000 £20,000 £18,750
% change year-on-year
+5.00% +6.66%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96305 101240 93715
As % of all permanent IT jobs located in England 94.20% 94.50% 94.25%
Number of salaries quoted 81010 82636 78466
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 28 August 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +24 58 £20,750 +3.75% 7
London +31 52 £24,000 +2.12% 1
North West +12 19 £20,500 +28.12%
South West -19 15 £21,000 +27.27% 2
East of England -8 11 £22,500 +11.11% 1
East Midlands +6 10 £20,000 +17.64% 1
Yorkshire +15 7 £21,430 +7.15% 1
West Midlands 0 6 £18,750 -1.31% 5
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 241 (70.06%) Windows
2 178 (51.74%) Microsoft
3 174 (50.58%) Active Directory
4 147 (42.73%) MS Office
5 103 (29.94%) SLA
6 101 (29.36%) Windows 7
7 90 (26.16%) MS Excel
8 89 (25.87%) MS Exchange
9 85 (24.71%) ITIL
10 63 (18.31%) Windows Server 2008
11 55 (15.99%) Windows Server 2003
11 55 (15.99%) Windows XP
12 52 (15.12%) Microsoft Certification
13 49 (14.24%) Windows Server 2012
14 47 (13.66%) TCP/IP
15 43 (12.50%) VMware
16 42 (12.21%) Windows 8
17 39 (11.34%) Law
18 37 (10.76%) VMware Infrastructure
19 36 (10.47%) Citrix
20 35 (10.17%) SQL
20 35 (10.17%) Exchange Server 2010
21 33 (9.59%) Linux
22 29 (8.43%) Firewall
23 26 (7.56%) Internet
24 25 (7.27%) DNS
24 25 (7.27%) Office 365
25 24 (6.98%) Exchange Server 2007
25 24 (6.98%) Finance
26 23 (6.69%) Legal

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 89 (25.87%) MS Exchange
2 35 (10.17%) Exchange Server 2010
3 24 (6.98%) Exchange Server 2007
4 18 (5.23%) WorkSite
5 17 (4.94%) Exchange Server 2013
6 12 (3.49%) Exchange Server 2003
7 11 (3.20%) Exchange Server 2000
8 7 (2.03%) SharePoint
9 6 (1.74%) IBM Notes
10 3 (0.87%) Lync
11 1 (0.29%) SAS
11 1 (0.29%) Blackberry Enterprise Server
11 1 (0.29%) SharePoint Server
Applications
1 147 (42.73%) MS Office
2 90 (26.16%) MS Excel
3 6 (1.74%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 1 (0.29%) Infor CRM
1 1 (0.29%) Dynamics CRM
Cloud Services
1 25 (7.27%) Office 365
2 6 (1.74%) Cloud Computing
2 6 (1.74%) Amazon AWS
3 1 (0.29%) PaaS
3 1 (0.29%) Mimecast
Communications & Networking
1 47 (13.66%) TCP/IP
2 29 (8.43%) Firewall
3 26 (7.56%) Internet
4 25 (7.27%) DNS
5 23 (6.69%) DHCP
6 22 (6.40%) VPN
7 20 (5.81%) LAN
8 17 (4.94%) WAN
9 15 (4.36%) VoIP
10 8 (2.33%) Ethernet
10 8 (2.33%) NAS
11 7 (2.03%) Unified Communications
11 7 (2.03%) iSCSI
11 7 (2.03%) SAN
12 6 (1.74%) Broadband
13 3 (0.87%) ADSL
13 3 (0.87%) Wi-Fi
13 3 (0.87%) Skype
14 2 (0.58%) IP Telephony
15 1 (0.29%) Wireless
Database & Business Intelligence
1 20 (5.81%) SQL Server
2 15 (4.36%) MySQL
3 2 (0.58%) Relational Database
4 1 (0.29%) Crystal Reports
4 1 (0.29%) MS Access
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 39 (11.34%) Law
2 24 (6.98%) Finance
3 23 (6.69%) Legal
4 8 (2.33%) Banking
5 7 (2.03%) Manufacturing
6 6 (1.74%) Telecoms
7 5 (1.45%) Retail
8 3 (0.87%) Marketing
8 3 (0.87%) German Language
8 3 (0.87%) Electronics
9 2 (0.58%) Back Office
9 2 (0.58%) French Language
10 1 (0.29%) Dutch Language
10 1 (0.29%) Multimedia
10 1 (0.29%) Pharmaceutical
10 1 (0.29%) Games
Libraries, Frameworks & Software Standards
1 3 (0.87%) Web Services
2 1 (0.29%) XMPP
2 1 (0.29%) WCF
2 1 (0.29%) ASP.NET MVC
2 1 (0.29%) ASP.NET Web Forms
2 1 (0.29%) .NET
2 1 (0.29%) ADO.NET
2 1 (0.29%) ASP.NET
Miscellaneous
1 18 (5.23%) Mathematics
2 14 (4.07%) Management Information System
3 12 (3.49%) Analytical Skills
4 10 (2.91%) Video Conferencing
4 10 (2.91%) CMDB
5 9 (2.62%) Blackberry
6 7 (2.03%) Life Science
6 7 (2.03%) Data Centre
7 6 (1.74%) Handset
8 3 (0.87%) Thin Client
8 3 (0.87%) Fat Client
8 3 (0.87%) iPhone
9 2 (0.58%) iPad
10 1 (0.29%) Algorithms
10 1 (0.29%) Foreign Exchange (FX)
10 1 (0.29%) Computer Science
10 1 (0.29%) Clustering
10 1 (0.29%) Contract for Difference
Operating Systems
1 241 (70.06%) Windows
2 101 (29.36%) Windows 7
3 63 (18.31%) Windows Server 2008
4 55 (15.99%) Windows Server 2003
4 55 (15.99%) Windows XP
5 49 (14.24%) Windows Server 2012
6 42 (12.21%) Windows 8
7 33 (9.59%) Linux
8 15 (4.36%) Windows Vista
9 11 (3.20%) Windows 2000 Server
10 8 (2.33%) UNIX
11 6 (1.74%) Red Hat Enterprise Linux
12 2 (0.58%) Mac OS X
13 1 (0.29%) Windows 2000
Processes & Methodologies
1 85 (24.71%) ITIL
2 23 (6.69%) Problem Management
3 22 (6.40%) Service Delivery
4 19 (5.52%) Service Management
5 17 (4.94%) Incident Management
6 9 (2.62%) Document Management
7 8 (2.33%) System Testing
8 7 (2.03%) Performance Management
8 7 (2.03%) Software Deployment
8 7 (2.03%) Information Security
9 6 (1.74%) CRM
9 6 (1.74%) Mentoring
10 5 (1.45%) Kalman Filter
10 5 (1.45%) Time Management
11 3 (0.87%) PRINCE2
11 3 (0.87%) ITSM
12 2 (0.58%) Logistics
12 2 (0.58%) Project Management
12 2 (0.58%) Line Management
12 2 (0.58%) Disaster Recovery
Programming Languages
1 35 (10.17%) SQL
2 11 (3.20%) PowerShell
3 7 (2.03%) C
4 1 (0.29%) C#
4 1 (0.29%) C++
4 1 (0.29%) T-SQL
4 1 (0.29%) VB
Qualifications
1 52 (15.12%) Microsoft Certification
2 18 (5.23%) SC Cleared
2 18 (5.23%) Security Cleared
3 17 (4.94%) MCSE
3 17 (4.94%) MCSA
4 16 (4.65%) MCP
5 14 (4.07%) CCNA
5 14 (4.07%) Cisco Certification
6 12 (3.49%) MCITP
7 11 (3.20%) Degree
8 9 (2.62%) ITIL Foundation Certificate
9 7 (2.03%) MOS
10 6 (1.74%) MCTS
11 5 (1.45%) MCDST
11 5 (1.45%) A+ Certification
12 3 (0.87%) HNC
13 2 (0.58%) VMware Certified Professional (VCP)
14 1 (0.29%) ITIL Certification
Quality Assurance & Compliance
1 103 (29.94%) SLA
System Software
1 174 (50.58%) Active Directory
2 37 (10.76%) VMware Infrastructure
3 18 (5.23%) Hyper-V
4 9 (2.62%) vSphere
5 8 (2.33%) Terminal Services
6 6 (1.74%) VMware Workstation
6 6 (1.74%) VMware ESXi
7 3 (0.87%) XenApp
8 2 (0.58%) Terminal Server
9 1 (0.29%) Citrix Presentation Server
Systems Management
1 12 (3.49%) SCCM
2 6 (1.74%) WSUS
2 6 (1.74%) ARCserve
2 6 (1.74%) DameWare
3 3 (0.87%) SCSM
4 2 (0.58%) MAILsweeper
5 1 (0.29%) Backup Exec
5 1 (0.29%) Systems Management Server (SMS)
Vendors
1 178 (51.74%) Microsoft
2 43 (12.50%) VMware
3 36 (10.47%) Citrix
4 15 (4.36%) Oracle
5 13 (3.78%) Cisco
6 8 (2.33%) McAfee
6 8 (2.33%) Adobe
6 8 (2.33%) Macromedia
7 7 (2.03%) HP
8 6 (1.74%) Interwoven
8 6 (1.74%) CA
8 6 (1.74%) Lotus
8 6 (1.74%) Salesforce.com
8 6 (1.74%) Bomgar
9 5 (1.45%) Apple
9 5 (1.45%) Remedy
10 4 (1.16%) Dell KACE
10 4 (1.16%) LANDesk
11 3 (0.87%) AppSense
12 2 (0.58%) Hummingbird
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