The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 743 723 796
Rank change year-on-year
-20 +73
Permanent jobs requiring a 1st Line Support Analyst 129 130 85
As % of all permanent IT jobs located in England 0.12% 0.13% 0.078%
As % of the Job Titles category 0.13% 0.14% 0.082%
Number of salaries quoted 122 121 78
Average salary £20,000 £19,500 £19,500
Average salary % change year-on-year
+2.56% -
90% offered a salary of more than £16,500 £16,500 £16,850
10% offered a salary of more than £25,600 £25,000 £24,000
UK excluding London average salary £19,000 £18,000 £19,000
% change year-on-year
+5.55% -5.26%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 19 September 2014.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -2 42 £19,500 - 8
London -29 32 £23,000 +3.37% 2
North West -15 19 £16,500 -17.50% 7
East of England -24 12 £20,000 +21.21% 2
South West -36 10 £16,500 -4.34% 1
Yorkshire -33 6 £17,000 -10.52% 4
East Midlands 0 5 £18,000 +2.85%
West Midlands -16 3 £19,000 -5.00%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 168 (56.95%) Windows
2 140 (47.46%) Microsoft
3 114 (38.64%) Active Directory
4 110 (37.29%) MS Office
5 85 (28.81%) MS Excel
6 82 (27.80%) ITIL
7 64 (21.69%) Windows 7
8 61 (20.68%) SLA
9 58 (19.66%) Windows XP
10 38 (12.88%) Analytical Skills
11 33 (11.19%) Finance
12 32 (10.85%) Windows Server 2003
13 25 (8.47%) Citrix
14 24 (8.14%) MS Exchange
14 24 (8.14%) SQL
14 24 (8.14%) Windows 8
14 24 (8.14%) Windows Server 2008
15 22 (7.46%) Microsoft Certification
16 19 (6.44%) VMware
17 18 (6.10%) Retail
18 17 (5.76%) Legal
18 17 (5.76%) LAN
18 17 (5.76%) TCP/IP
19 16 (5.42%) EPoS
19 16 (5.42%) SQL Server
19 16 (5.42%) Blackberry
19 16 (5.42%) Service Management
20 15 (5.08%) A+ Certification
20 15 (5.08%) WAN
20 15 (5.08%) ITIL Foundation Certificate

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (8.14%) MS Exchange
2 13 (4.41%) IIS
3 6 (2.03%) IBM Notes
3 6 (2.03%) Blackberry Enterprise Server
4 5 (1.69%) Exchange Server 2000
5 4 (1.36%) WorkSite
5 4 (1.36%) SharePoint
6 3 (1.02%) Exchange Server 2003
6 3 (1.02%) Exchange Server 2010
6 3 (1.02%) Exchange Server 2013
7 2 (0.68%) Exchange Server 2007
7 2 (0.68%) Lync
7 2 (0.68%) SAS
Applications
1 110 (37.29%) MS Office
2 85 (28.81%) MS Excel
3 5 (1.69%) MS PowerPoint
4 3 (1.02%) Spreadsheet
Business Applications
1 3 (1.02%) Dynamics AX
2 1 (0.34%) Line 100
Cloud Services
1 3 (1.02%) Office 365
2 1 (0.34%) Cloud Computing
2 1 (0.34%) Microsoft Azure
Communications & Networking
1 17 (5.76%) LAN
1 17 (5.76%) TCP/IP
2 15 (5.08%) WAN
3 12 (4.07%) VoIP
4 10 (3.39%) Wireless
5 8 (2.71%) Internet
6 7 (2.37%) VPN
7 6 (2.03%) DNS
7 6 (2.03%) DHCP
8 5 (1.69%) Firewall
9 3 (1.02%) Unified Communications
9 3 (1.02%) ADSL
10 2 (0.68%) Structured Cabling
10 2 (0.68%) Network Security
11 1 (0.34%) Cisco ASA
11 1 (0.34%) SSH
11 1 (0.34%) Cisco IOS
11 1 (0.34%) Cisco PIX
11 1 (0.34%) SAN
Database & Business Intelligence
1 16 (5.42%) SQL Server
2 4 (1.36%) Data Warehouse
3 2 (0.68%) Oracle Reports
3 2 (0.68%) MS Access
Development Applications
1 4 (1.36%) Team Foundation Server
General
1 33 (11.19%) Finance
2 18 (6.10%) Retail
3 17 (5.76%) Legal
4 9 (3.05%) Telecoms
5 8 (2.71%) Banking
6 7 (2.37%) Law
7 4 (1.36%) Publishing
7 4 (1.36%) German Language
8 2 (0.68%) Military
8 2 (0.68%) Aerospace
8 2 (0.68%) Electronics
8 2 (0.68%) Marketing
9 1 (0.34%) Back Office
9 1 (0.34%) Italian Language
9 1 (0.34%) Japanese Language
9 1 (0.34%) Turkish Language
9 1 (0.34%) Multimedia
9 1 (0.34%) Billing
9 1 (0.34%) Investment Banking
9 1 (0.34%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 5 (1.69%) HTML
1 5 (1.69%) .NET
2 2 (0.68%) CSS
3 1 (0.34%) jQuery
3 1 (0.34%) ASP.NET
Miscellaneous
1 38 (12.88%) Analytical Skills
2 16 (5.42%) EPoS
2 16 (5.42%) Blackberry
3 7 (2.37%) Management Information System
3 7 (2.37%) Computer Science
4 4 (1.36%) Statistics
4 4 (1.36%) Mathematics
5 3 (1.02%) AS400
6 2 (0.68%) iPhone
6 2 (0.68%) iPad
6 2 (0.68%) Mobile Banking
6 2 (0.68%) Smartphone
7 1 (0.34%) User Experience
7 1 (0.34%) Hedge funds
7 1 (0.34%) Wiki
7 1 (0.34%) Fat Client
7 1 (0.34%) Video Conferencing
7 1 (0.34%) Replication
7 1 (0.34%) GIS
7 1 (0.34%) Chip and PIN
Operating Systems
1 168 (56.95%) Windows
2 64 (21.69%) Windows 7
3 58 (19.66%) Windows XP
4 32 (10.85%) Windows Server 2003
5 24 (8.14%) Windows Server 2008
5 24 (8.14%) Windows 8
6 9 (3.05%) Windows Server 2012
7 6 (2.03%) Windows 2000 Server
8 5 (1.69%) Windows Vista
8 5 (1.69%) Mac OS X
9 3 (1.02%) Windows Mobile
9 3 (1.02%) Windows 2000
10 2 (0.68%) UNIX
11 1 (0.34%) Linux
11 1 (0.34%) Apple iOS
Processes & Methodologies
1 82 (27.80%) ITIL
2 16 (5.42%) Service Management
3 13 (4.41%) Incident Management
4 10 (3.39%) Software Distribution
5 7 (2.37%) Problem Management
5 7 (2.37%) Time Management
6 6 (2.03%) Project Management
6 6 (2.03%) Line Management
6 6 (2.03%) Document Management
6 6 (2.03%) ITSM
7 5 (1.69%) CRM
7 5 (1.69%) Service Delivery
7 5 (1.69%) Change Control
8 4 (1.36%) Disaster Recovery
8 4 (1.36%) Continuous Improvement
9 3 (1.02%) Network Monitoring
9 3 (1.02%) Kalman Filter
10 2 (0.68%) People Management
10 2 (0.68%) Investment Management
10 2 (0.68%) Fund Management
Programming Languages
1 24 (8.14%) SQL
2 9 (3.05%) C
2 9 (3.05%) C#
3 4 (1.36%) JavaScript
4 3 (1.02%) T-SQL
5 2 (0.68%) VB
6 1 (0.34%) VB.NET
6 1 (0.34%) VBA
6 1 (0.34%) VB6
6 1 (0.34%) C++
6 1 (0.34%) Java
Qualifications
1 22 (7.46%) Microsoft Certification
2 15 (5.08%) A+ Certification
2 15 (5.08%) ITIL Foundation Certificate
3 14 (4.75%) ITIL Certification
3 14 (4.75%) MCSE
3 14 (4.75%) Degree
4 12 (4.07%) SC Cleared
4 12 (4.07%) Security Cleared
5 11 (3.73%) CCNA
5 11 (3.73%) Cisco Certification
6 8 (2.71%) MCP
7 7 (2.37%) MCITP
8 5 (1.69%) MCSA
9 3 (1.02%) HND
10 2 (0.68%) Security+ Certification
10 2 (0.68%) Network+ Certification
11 1 (0.34%) CCSA
11 1 (0.34%) JNCIA
11 1 (0.34%) MCDST
11 1 (0.34%) DV Cleared
Quality Assurance & Compliance
1 61 (20.68%) SLA
2 3 (1.02%) ISO/IEC 27001
3 2 (0.68%) QA
System Software
1 114 (38.64%) Active Directory
2 13 (4.41%) VMware Infrastructure
3 7 (2.37%) Hyper-V
4 2 (0.68%) vSphere
5 1 (0.34%) UAG
Systems Management
1 5 (1.69%) DameWare
2 2 (0.68%) Backup Exec
3 1 (0.34%) Cisco CUCM
3 1 (0.34%) FortiGate
Vendors
1 140 (47.46%) Microsoft
2 25 (8.47%) Citrix
3 19 (6.44%) VMware
4 10 (3.39%) SAP
5 8 (2.71%) Interwoven
6 7 (2.37%) Cisco
6 7 (2.37%) HP
7 6 (2.03%) Oracle
7 6 (2.03%) Lotus
8 4 (1.36%) Apple
8 4 (1.36%) Sophos
9 3 (1.02%) LANDesk
9 3 (1.02%) McAfee
10 2 (0.68%) Juniper
10 2 (0.68%) Sage
10 2 (0.68%) SolarWinds
10 2 (0.68%) Mitel
10 2 (0.68%) BT
11 1 (0.34%) Blue Coat
11 1 (0.34%) Websense
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: Yesterday
Halifax, West Yorkshire
QUANTICA
Salary: £18000 - £20000 per annum + bonus of up to £3,000
Posted: 2 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 2 days ago
Luton, Bedfordshire
Harvey Nash plc
Salary: £20000 - £25000 per annum
Posted: 2 days ago
City, London
TalentFlow
Salary: From £25,000 to £30,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 3 days ago
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 3 days ago
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 4 days ago
Princes Risborough, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 5 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 6 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 6 days ago
Bury
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 8 days ago
Southampton
Spectrum IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 9 days ago
Cumbria
Atos
Salary: Competitive plus excellent benefits
Posted: 9 days ago
Rochdale
Recruitment Genius
Salary: £14000 per annum
Posted: 12 days ago
Swindon, Wiltshire
Prolinx
Salary: From £20,000 to £24,000 per annum Depending on Experience
Posted: 17 days ago