The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 712 734 737
Rank change year-on-year
+22 +3
Permanent jobs requiring a 1st Line Support Analyst 155 154 117
As % of all permanent IT jobs located in England 0.15% 0.14% 0.12%
As % of the Job Titles category 0.16% 0.15% 0.12%
Number of salaries quoted 144 143 107
Average salary £21,000 £20,500 £20,000
Average salary % change year-on-year
+2.43% +2.50%
90% offered a salary of more than £17,000 £16,500 £16,500
10% offered a salary of more than £26,301 £27,500 £25,000
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96278 104019 95979
As % of all permanent IT jobs located in England 94.49% 94.49% 94.54%
Number of salaries quoted 80462 86063 80776
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Salary Trend in England

1st Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 6 July 2015.

1st Line Support Analyst Salary Histogram in England

1st Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +9 65 £20,000 -6.97% 4
London +22 37 £25,500 +10.86% 1
East of England +9 20 £21,000 +5.00% 1
East Midlands +13 12 £17,000 - 1
North West -1 8 £19,500 +5.40% 1
South West -18 7 £20,500 +6.49% 2
Yorkshire +7 4 £17,000 -2.85% 2
West Midlands -11 3 £18,750 -3.84%
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 6 July 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 243 (70.85%) Windows
2 196 (57.14%) Active Directory
3 164 (47.81%) Microsoft
4 146 (42.57%) MS Office
5 123 (35.86%) Windows 7
6 101 (29.45%) MS Excel
7 91 (26.53%) ITIL
8 88 (25.66%) SLA
9 86 (25.07%) MS Exchange
10 67 (19.53%) Citrix
11 66 (19.24%) Windows Server 2008
12 54 (15.74%) Windows XP
13 43 (12.54%) Microsoft Certification
14 41 (11.95%) Windows Server 2003
15 40 (11.66%) TCP/IP
15 40 (11.66%) Windows 8
16 39 (11.37%) SQL
17 38 (11.08%) Law
18 37 (10.79%) Windows Server 2012
19 35 (10.20%) VMware
20 29 (8.45%) Finance
21 27 (7.87%) VMware Infrastructure
22 26 (7.58%) Linux
22 26 (7.58%) DNS
22 26 (7.58%) LAN
23 25 (7.29%) DHCP
23 25 (7.29%) VPN
24 24 (7.00%) WAN
24 24 (7.00%) Exchange Server 2010
25 23 (6.71%) Internet

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 6 July 2015, IT jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (25.07%) MS Exchange
2 24 (7.00%) Exchange Server 2010
3 19 (5.54%) WorkSite
4 16 (4.66%) Exchange Server 2007
5 15 (4.37%) Exchange Server 2000
5 15 (4.37%) Exchange Server 2003
6 8 (2.33%) SharePoint
7 7 (2.04%) Exchange Server 2013
7 7 (2.04%) Blackberry Enterprise Server
8 3 (0.87%) Lync
9 2 (0.58%) IBM Notes
10 1 (0.29%) OpenEdge
10 1 (0.29%) SharePoint Server
Applications
1 146 (42.57%) MS Office
2 101 (29.45%) MS Excel
3 7 (2.04%) MS PowerPoint
4 1 (0.29%) Spreadsheet
Business Applications
1 3 (0.87%) Agresso
2 1 (0.29%) Infor CRM
2 1 (0.29%) Dynamics CRM
2 1 (0.29%) Remedy ITSM
Cloud Services
1 14 (4.08%) Office 365
2 6 (1.75%) Amazon AWS
2 6 (1.75%) Cloud Computing
3 1 (0.29%) Microsoft Azure
Communications & Networking
1 40 (11.66%) TCP/IP
2 26 (7.58%) LAN
2 26 (7.58%) DNS
3 25 (7.29%) VPN
3 25 (7.29%) DHCP
4 24 (7.00%) WAN
5 23 (6.71%) Internet
6 15 (4.37%) Firewall
7 10 (2.92%) VoIP
8 8 (2.33%) SAN
9 7 (2.04%) Broadband
10 6 (1.75%) ADSL
11 5 (1.46%) Ethernet
12 4 (1.17%) iSCSI
12 4 (1.17%) NAS
12 4 (1.17%) Unified Communications
13 2 (0.58%) Skype
13 2 (0.58%) Wireless
14 1 (0.29%) IP Telephony
14 1 (0.29%) Extranet
Database & Business Intelligence
1 19 (5.54%) SQL Server
2 14 (4.08%) MySQL
3 2 (0.58%) SQL Server Reporting Services
3 2 (0.58%) Relational Database
4 1 (0.29%) MS Access
Development Applications
1 1 (0.29%) SQL Server Management Studio (SSMS)
General
1 38 (11.08%) Law
2 29 (8.45%) Finance
3 17 (4.96%) Legal
4 12 (3.50%) Banking
5 8 (2.33%) Manufacturing
6 6 (1.75%) Telecoms
7 3 (0.87%) French Language
7 3 (0.87%) German Language
7 3 (0.87%) Retail
8 2 (0.58%) Marketing
8 2 (0.58%) Advertising
8 2 (0.58%) Back Office
9 1 (0.29%) Games
9 1 (0.29%) Dutch Language
Libraries, Frameworks & Software Standards
1 1 (0.29%) HTML
1 1 (0.29%) .NET
1 1 (0.29%) ADO.NET
1 1 (0.29%) ASP.NET
1 1 (0.29%) CSS
1 1 (0.29%) WCF
1 1 (0.29%) ASP.NET MVC
1 1 (0.29%) ASP.NET Web Forms
Miscellaneous
1 19 (5.54%) Blackberry
2 16 (4.66%) Mathematics
3 14 (4.08%) Management Information System
4 10 (2.92%) iPhone
4 10 (2.92%) Analytical Skills
5 9 (2.62%) Video Conferencing
6 8 (2.33%) Data Centre
7 7 (2.04%) CMDB
8 6 (1.75%) Handset
9 5 (1.46%) iPad
10 4 (1.17%) Life Science
11 3 (0.87%) Thin Client
11 3 (0.87%) Fat Client
12 2 (0.58%) Computer Science
13 1 (0.29%) Client/Server
13 1 (0.29%) Mobile Computing
13 1 (0.29%) User Experience
Operating Systems
1 243 (70.85%) Windows
2 123 (35.86%) Windows 7
3 66 (19.24%) Windows Server 2008
4 54 (15.74%) Windows XP
5 41 (11.95%) Windows Server 2003
6 40 (11.66%) Windows 8
7 37 (10.79%) Windows Server 2012
8 26 (7.58%) Linux
9 15 (4.37%) Windows 2000 Server
10 11 (3.21%) Windows Vista
11 8 (2.33%) UNIX
12 6 (1.75%) Red Hat Enterprise Linux
13 5 (1.46%) Android
14 3 (0.87%) Mac OS
15 2 (0.58%) AIX
16 1 (0.29%) Windows 2000
16 1 (0.29%) Mac OS X
16 1 (0.29%) Apple iOS
Processes & Methodologies
1 91 (26.53%) ITIL
2 23 (6.71%) Service Management
3 22 (6.41%) Service Delivery
3 22 (6.41%) Problem Management
4 17 (4.96%) Incident Management
5 8 (2.33%) System Testing
6 7 (2.04%) Information Security
7 6 (1.75%) ITSM
7 6 (1.75%) Mentoring
8 5 (1.46%) CRM
9 4 (1.17%) Software Deployment
9 4 (1.17%) Performance Management
10 3 (0.87%) PRINCE2
11 2 (0.58%) Benchmarking
11 2 (0.58%) Project Management
11 2 (0.58%) Project Planning
11 2 (0.58%) Logistics
11 2 (0.58%) Business Continuity
11 2 (0.58%) Continuous Improvement
11 2 (0.58%) Investment Management
Programming Languages
1 39 (11.37%) SQL
2 7 (2.04%) PowerShell
3 6 (1.75%) C
4 2 (0.58%) VBA
5 1 (0.29%) C#
5 1 (0.29%) T-SQL
Qualifications
1 43 (12.54%) Microsoft Certification
2 18 (5.25%) MCSE
3 17 (4.96%) CCNA
3 17 (4.96%) Cisco Certification
3 17 (4.96%) MCITP
4 15 (4.37%) Degree
5 14 (4.08%) MCP
6 13 (3.79%) MCSA
7 12 (3.50%) ITIL Foundation Certificate
8 7 (2.04%) SC Cleared
8 7 (2.04%) Security Cleared
9 5 (1.46%) MOS
9 5 (1.46%) MCTS
10 3 (0.87%) ITIL Certification
11 2 (0.58%) MCDST
11 2 (0.58%) A+ Certification
12 1 (0.29%) HNC
12 1 (0.29%) HND
12 1 (0.29%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 88 (25.66%) SLA
System Software
1 196 (57.14%) Active Directory
2 27 (7.87%) VMware Infrastructure
3 9 (2.62%) vSphere
4 7 (2.04%) Hyper-V
4 7 (2.04%) XenApp
4 7 (2.04%) Terminal Services
5 6 (1.75%) VMware Workstation
5 6 (1.75%) VMware ESXi
6 3 (0.87%) Citrix Presentation Server
6 3 (0.87%) XenDesktop
7 2 (0.58%) Terminal Server
Systems Management
1 12 (3.50%) SCCM
2 8 (2.33%) ARCserve
2 8 (2.33%) WSUS
3 3 (0.87%) Norton AntiVirus
3 3 (0.87%) SCSM
4 2 (0.58%) MAILsweeper
4 2 (0.58%) Tivoli
Vendors
1 164 (47.81%) Microsoft
2 67 (19.53%) Citrix
3 35 (10.20%) VMware
4 14 (4.08%) Oracle
4 14 (4.08%) Cisco
5 13 (3.79%) McAfee
6 11 (3.21%) HP
7 9 (2.62%) Remedy
8 8 (2.33%) CA
8 8 (2.33%) Adobe
8 8 (2.33%) Macromedia
9 6 (1.75%) Apple
9 6 (1.75%) Salesforce.com
10 4 (1.17%) Altiris
10 4 (1.17%) Dell KACE
11 3 (0.87%) Bomgar
11 3 (0.87%) LANDesk
11 3 (0.87%) Symantec
11 3 (0.87%) SAP
12 2 (0.58%) IBM
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 1 hour ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum
Posted: 1 hour ago
West Byfleet, Surrey
Bowerford Associates Ltd
Salary: From £20,000 to £22,000 per annum Great Benefits
Posted: 2 days ago
Essex
ARC IT Recruitment Ltd
Salary: £21000 - £24000 Per Annum + benefits
Posted: 2 days ago
Taunton, Somerset
set2recruit
Salary: £18,900 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Integrity IT Solutions
Salary: Unspecified
Posted: 3 days ago
Northampton, Northamptonshire
Erin Associates
Salary: £18000 - £22000 per annum + Benefits
Posted: 4 days ago
London
Harvey Nash plc
Salary: £23000 - £25000 per annum + Good benefits
Posted: 4 days ago
Brighouse
Quantica Technology - London
Salary: £16000 - £18000 per annum
Posted: 20 days ago
Manchester
Newton Blue
Salary: £20000 - £22000 per annum
Posted: 25 days ago