The first table below looks at the demand for SLA skills in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the South West region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 100 82 77
Rank change year-on-year
-18 -5
Permanent jobs citing SLA 122 150 151
As % of all permanent IT jobs located in the South West 2.336% 2.714% 2.608%
As % of the Quality Assurance & Compliance category 22.39% 30.12% 29.96%
Number of salaries quoted 97 142 116
Average salary £34,000 £32,500 £26,500
Average salary % change year-on-year
+4.61% +22.64%
90% offered a salary of more than £21,000 £21,600 £21,500
10% offered a salary of more than £57,000 £52,500 £53,750
UK excluding London average salary £35,000 £36,000 £35,000
% change year-on-year
-2.77% +2.85%
All Quality Assurance & Compliance
South West
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
545 498 504
As % of all permanent IT jobs located in the South West 10.44% 9.012% 8.706%
Number of salaries quoted 458 430 425
Average salary £40,000 £37,000 £39,500
Average salary % change year-on-year
+8.10% -6.32%
90% offered a salary of more than £25,500 £25,000 £24,000
10% offered a salary of more than £70,000 £65,000 £55,000
UK excluding London average salary £40,000 £40,000 £41,000
% change year-on-year
- -2.43%
SLA
England

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the South West region as a proportion of the total demand within the Quality Assurance & Compliance category.

South West SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the South West region.

South West SLA Salary Trend

SLA
Salary Histogram

This chart provides a salary histogram for IT jobs citing SLA across the South West region over the 3 months to 20 May 2013.

South West SLA Salary Histogram

SLA
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing SLA within the South West region over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Wiltshire -8 34 £38,472 +36.18%
Bristol -21 31 £27,500 -31.25%
Somerset +11 24 £35,000 +75.00%
Devon -4 13 £30,600 +36.00%
Gloucestershire +10 9 £24,500 -24.61%
Dorset -12 8 £60,000 +41.17%
Cornwall +5 1 £15,000 -25.00%
SLA
England

SLA
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the South West region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 114 (33.14%) SQL
2 107 (31.10%) ITIL
3 102 (29.65%) Windows
4 94 (27.33%) SQL Server
4 94 (27.33%) Finance
5 66 (19.19%) Microsoft
6 64 (18.60%) C#
7 58 (16.86%) QA
8 57 (16.57%) Oracle
9 53 (15.41%) Service Delivery
10 51 (14.83%) Resource Management
10 51 (14.83%) Statistics
11 50 (14.53%) Windows 7
11 50 (14.53%) .NET
12 47 (13.66%) Service Management
13 44 (12.79%) Internet
14 42 (12.21%) Management Information System
15 41 (11.92%) UNIX
15 41 (11.92%) Degree
16 40 (11.63%) SQL Server 2005
16 40 (11.63%) SQL Server 2008
16 40 (11.63%) T-SQL
17 39 (11.34%) Java
18 38 (11.05%) Data Modelling
18 38 (11.05%) Problem Management
19 36 (10.47%) MS Excel
19 36 (10.47%) Change Management
20 34 (9.884%) VMware
21 32 (9.302%) Oracle Reports
21 32 (9.302%) Windows XP

SLA
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the South West region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 50 (14.53%) .NET
2 13 (3.779%) Ajax
2 13 (3.779%) LINQ
2 13 (3.779%) jQuery
3 9 (2.616%) ASP.NET
3 9 (2.616%) Middleware
4 7 (2.035%) HTML
4 7 (2.035%) XML
4 7 (2.035%) Oracle Fusion
5 2 (0.581%) SGML
6 1 (0.291%) WinForms
6 1 (0.291%) COM
Application Platforms
1 32 (9.302%) MS Exchange
2 18 (5.233%) Exchange Server 2003
3 13 (3.779%) SharePoint
4 10 (2.907%) Oracle 10gAS
5 9 (2.616%) Exchange Server 2007
5 9 (2.616%) Exchange Server 2010
5 9 (2.616%) Blackberry Enterprise Server
6 8 (2.326%) IIS
7 7 (2.035%) BizTalk Server
8 6 (1.744%) Exchange Server 2000
9 5 (1.453%) Apache
10 4 (1.163%) Oracle SOA Suite
11 3 (0.872%) Oracle Workflow
12 1 (0.291%) WebLogic
12 1 (0.291%) MS Project Server
Applications
1 36 (10.47%) MS Excel
2 21 (6.105%) MS Office
3 5 (1.453%) FastStats
4 4 (1.163%) MS Visio
5 2 (0.581%) MS Project
6 1 (0.291%) MS PowerPoint
Business Applications
1 26 (7.558%) Oracle Applications
2 23 (6.686%) Oracle EBS
2 23 (6.686%) Oracle EBS R12
3 12 (3.488%) Oracle 11i
4 7 (2.035%) Oracle iProcurement
5 6 (1.744%) Changepoint
6 5 (1.453%) Oracle ERP
7 4 (1.163%) Summit
8 2 (0.581%) Oracle Financials
8 2 (0.581%) SAP ERP
9 1 (0.291%) Visualfiles
9 1 (0.291%) FRx
Communications & Networking
1 44 (12.79%) Internet
2 24 (6.977%) TCP/IP
3 22 (6.395%) DNS
4 20 (5.814%) VPN
4 20 (5.814%) BGP
5 19 (5.523%) SAN
6 15 (4.360%) Firewall
6 15 (4.360%) WAN
7 14 (4.070%) LAN
8 13 (3.779%) DHCP
8 13 (3.779%) MPLS
9 12 (3.488%) VoIP
10 11 (3.198%) HTTP
10 11 (3.198%) SMTP
11 10 (2.907%) IPsec
12 9 (2.616%) L2TP
12 9 (2.616%) OSPF
12 9 (2.616%) 3G
12 9 (2.616%) ISDN
13 8 (2.326%) ADSL
Database & Business Intelligence
1 94 (27.33%) SQL Server
2 40 (11.63%) SQL Server 2005
2 40 (11.63%) SQL Server 2008
3 32 (9.302%) SQL Server Reporting Services
3 32 (9.302%) Oracle Reports
4 29 (8.430%) Oracle BI EE
5 28 (8.140%) SQL Server Integration Services
6 15 (4.360%) DTS
7 13 (3.779%) SQL Server Analysis Services
8 10 (2.907%) Oracle 10g
9 9 (2.616%) Data Warehouse
10 8 (2.326%) SQL Server 2000
10 8 (2.326%) RDBMS
11 7 (2.035%) Essbase
12 5 (1.453%) QlikView
13 4 (1.163%) Crystal Reports
14 2 (0.581%) Microsoft Analysis Services
15 1 (0.291%) Oracle 11g
Development Applications
1 13 (3.779%) Visual Studio
1 13 (3.779%) NUnit
1 13 (3.779%) Team Foundation Server
2 2 (0.581%) Eclipse
General
1 94 (27.33%) Finance
2 27 (7.849%) Marketing
3 24 (6.977%) Telecoms
4 19 (5.523%) Legal
5 13 (3.779%) Retail
6 4 (1.163%) Advertising
7 3 (0.872%) Aerospace
8 2 (0.581%) Back Office
8 2 (0.581%) Military
8 2 (0.581%) Local Government
9 1 (0.291%) Manufacturing
9 1 (0.291%) Law
Job Titles
1 83 (24.13%) Analyst
2 62 (18.02%) DBA
3 48 (13.95%) Developer
4 39 (11.34%) Support Analyst
5 32 (9.302%) Programmer
6 30 (8.721%) Oracle DBA
7 25 (7.267%) Oracle Applications DBA
8 24 (6.977%) Support Engineer
9 23 (6.686%) Software Engineer
10 21 (6.105%) Applications Support
10 21 (6.105%) Service Manager
11 18 (5.233%) SQL Developer
12 17 (4.942%) Team Leader
12 17 (4.942%) .NET Developer
12 17 (4.942%) C# Developer
12 17 (4.942%) 2nd Line Support
12 17 (4.942%) C# .NET Developer
13 16 (4.651%) Services Delivery Manager
13 16 (4.651%) Delivery Manager
13 16 (4.651%) IT Services Manager
Miscellaneous
1 51 (14.83%) Statistics
2 42 (12.21%) Management Information System
3 12 (3.488%) Clustering
4 9 (2.616%) Firmware
5 8 (2.326%) Blackberry
5 8 (2.326%) Replication
6 6 (1.744%) Data Extraction
7 5 (1.453%) CMDB
8 3 (0.872%) Fat Client
8 3 (0.872%) iPhone
8 3 (0.872%) Thin Client
9 2 (0.581%) Mathematics
9 2 (0.581%) Computer Science
10 1 (0.291%) Client/Server
Operating Systems
1 102 (29.65%) Windows
2 50 (14.53%) Windows 7
3 41 (11.92%) UNIX
4 32 (9.302%) Windows XP
5 28 (8.140%) Linux
6 21 (6.105%) Windows Server 2003
7 18 (5.233%) Windows Server 2008
8 7 (2.035%) Windows 2000 Server
8 7 (2.035%) HPUX
9 5 (1.453%) AIX
10 2 (0.581%) Solaris
Processes & Methodologies
1 107 (31.10%) ITIL
2 53 (15.41%) Service Delivery
3 51 (14.83%) Resource Management
4 47 (13.66%) Service Management
5 38 (11.05%) Data Modelling
5 38 (11.05%) Problem Management
6 36 (10.47%) Change Management
7 28 (8.140%) Incident Management
8 27 (7.849%) CRM
9 23 (6.686%) Unit Testing
10 22 (6.395%) Project Management
11 21 (6.105%) ITSM
12 19 (5.523%) Time Management
13 18 (5.233%) Root Cause Analysis
13 18 (5.233%) Capacity Management
13 18 (5.233%) User Acceptance Testing
14 17 (4.942%) Process Management
15 16 (4.651%) Software Engineering
16 15 (4.360%) Continuous Improvement
17 13 (3.779%) Performance Management
Programming Languages
1 114 (33.14%) SQL
2 64 (18.60%) C#
3 40 (11.63%) T-SQL
4 39 (11.34%) Java
5 29 (8.430%) C++
6 28 (8.140%) VB
6 28 (8.140%) VB6
7 27 (7.849%) VB.NET
8 16 (4.651%) VBA
9 15 (4.360%) JavaScript
10 13 (3.779%) PHP
11 11 (3.198%) Shell Script
12 3 (0.872%) C
13 2 (0.581%) Embedded C
13 2 (0.581%) Embedded C++
14 1 (0.291%) Perl
14 1 (0.291%) PL/SQL
Qualifications
1 41 (11.92%) Degree
2 31 (9.012%) ITIL Certification
3 29 (8.430%) Microsoft Certification
4 25 (7.267%) CCNA
4 25 (7.267%) Cisco Certification
4 25 (7.267%) Security Cleared
5 24 (6.977%) MCSE
6 19 (5.523%) MCITP
7 11 (3.198%) MCP
8 10 (2.907%) CCA
8 10 (2.907%) Citrix Certification
8 10 (2.907%) SC Cleared
9 8 (2.326%) CCNP
10 6 (1.744%) CCIP
10 6 (1.744%) CCDP
10 6 (1.744%) VERITAS Certified Professional (VCP)
10 6 (1.744%) VMware Certified Professional (VCP)
11 3 (0.872%) Network+ Certification
11 3 (0.872%) A+ Certification
12 2 (0.581%) MBA
Quality Assurance & Compliance
1 58 (16.86%) QA
2 3 (0.872%) ISO 9001
System Software
1 26 (7.558%) Active Directory
2 21 (6.105%) VMware Infrastructure
3 12 (3.488%) XenApp
4 10 (2.907%) Oracle RAC
4 10 (2.907%) Terminal Services
5 6 (1.744%) vSphere
6 5 (1.453%) Xen
6 5 (1.453%) Veritas Volume Manager
6 5 (1.453%) Tivoli Workload Scheduler
7 4 (1.163%) Hyper-V
7 4 (1.163%) XenServer
7 4 (1.163%) XenDesktop
8 3 (0.872%) ISA Server
9 2 (0.581%) VMware Server
10 1 (0.291%) VMware ESX
10 1 (0.291%) Kamailio
Systems Management
1 29 (8.430%) SCOM
2 15 (4.360%) SCCM
3 12 (3.488%) WSUS
4 11 (3.198%) Tivoli
5 8 (2.326%) Backup Exec
6 7 (2.035%) Systems Management Server (SMS)
7 5 (1.453%) Nagios
7 5 (1.453%) HP Data Protector
8 1 (0.291%) Norton AntiVirus
Vendors
1 66 (19.19%) Microsoft
2 57 (16.57%) Oracle
3 34 (9.884%) VMware
4 29 (8.430%) Cisco
5 25 (7.267%) HP
6 24 (6.977%) Citrix
7 14 (4.070%) IBM
8 12 (3.488%) Siebel
8 12 (3.488%) Hyperion
9 11 (3.198%) Dell
9 11 (3.198%) Veritas
10 8 (2.326%) McAfee
11 6 (1.744%) Syncsort
11 6 (1.744%) CommVault
12 5 (1.453%) Ericsson
12 5 (1.453%) Intel
12 5 (1.453%) NetSuite
12 5 (1.453%) Unica
12 5 (1.453%) Redback
12 5 (1.453%) ATG
Bristol, South West
Support/Application Support/Support Analyst/ .NET/Oracle/PL/SQL/3rd Line Support/SDLC/ITIL/Development/Perm/Bristol/Urgent Requirement Software/Application Support Analyst Due to internal progression and...
Capita Resourcing Ltd
Posted: 20 May 2013
Dorset
A leading organisation in the Dorset area is seeking a Service Delivery Manager to design, oversee and manage a new service model across multiple sites and countries... *Conduct...
Spectrum IT Recruitment (South) Ltd
Posted: 17 May 2013
Bath, South West
Application Support (SQL/SSRS/SSIS)Overall purpose of the role:1... Deliver improvements and projects across all existing and new applications, ensuring improvements are delivered within agreed timescales...
Sovereign Business Resource
Salary: £25000 - £30000 per annum + Benefits
Posted: 11 May 2013
Somerset, South West
Adhere to customer expectations and department SLA's... Cisco/Tandberg/Polycom/Harris etc Is regarded as an "expert" and/acts as a mentor/coach to others in the...
Questor Resourcing
Salary: to £27,000 + 5% bonus
Posted: 14 May 2013
Yeovil, Somerset
Whilst the individual will not be expected to specialise in all key tasks as listed below a key requirement will be to support the delivery of all tasks...
Polar Recruitment
Posted: 14 May 2013
Bath, South West
Be the expert in a wide range of technologies to ensure that they are being used effectively within the business.Application Support Manager (SQL Server/ SSRS/ SSIS) - Corporate...
Sovereign Business Resource
Salary: £37000 - £45000 per annum + benefits
Posted: 11 May 2013
Chippenham, South West
Examine and identify root cause analysis and provide input to Incident management and Problem Management process where applicable... Assist with technical support of CSIS radio services contracts via...
Capita Resourcing
Salary: £24000.00 - £27000.00 per annum
Posted: 20 May 2013
Wiltshire, South West
Work with Oracle on Service Requests, ensuring Customers and Service Desk are advised on the progress of the incident and problem resolution. *You will create functional documentation and...
Sand Resources
Salary: £50000 per annum + Competitive with Excellent Benefits
Posted: 16 May 2013
Exeter, Devon
Good commercial experience of using .Net (C#) * Good commercial experience of SQL Server 2005/2008. * Good commercial experience using Windows XP and/or Windows 7... *Experience of using...
Global Technology Solutions Ltd
Salary: £35000 - £38500 per annum + ben
Posted: 16 May 2013
Somerset, South West
This includes MPLS VPN, IP Access and associated overlay services, such as Application Performance Management (APM), and IPSec VPN, delivered over xDSL, EFM (copper and fibre), Leased Line,...
Questor Resourcing
Salary: to £62k + 5% bonus
Posted: 14 May 2013
Bournemouth, South East
Exciting Investment Bank application support role encompassing JAVA, Flex, GWT and Oracle... Keywords: Technical and Project Support Analyst, Java, Oracle, J2EE, Hibernate, Flex, GWT, ROOLS/jBPM, Spring Framework.
J.P. Morgan
Salary: JPMorgan offers an exceptional benefits program and a highly competitive compensation package
Posted: 20 May 2013
Swindon, Wiltshire
The Production Services Database Administration team provide the in-house third line technical support for Oracle E-business Suite R12, SSO, SOA, OBIEE, Siebel and Hyperion systems... To...
UK Shared Business Services Ltd
Salary: From £33,780 to £43,164 per annum + excellent benefits
Posted: 9 May 2013
Wiltshire
The support team will provide: - 4th line production support for the software platform ensuring timely analysis and resolution of issues - Support other areas of the business that have...
Colston Consulting
Salary: £40k - 50k per year
Posted: 17 May 2013
Gloucestershire, South West
You will be able to build and optimise relationships with internal and external specialists to understand market data, best practice and emerging trends and identify and manage objectives...
Real Staffing
Salary: £35000 - £46000 per annum + full benefits package
Posted: 15 May 2013