2nd/3rd Line Support Jobs in the UK excluding London

2nd/3rd Line Support
UK > UK excluding London

The median 2nd/3rd Line Support salary in the UK excluding London is £33,000 per year according to job vacancies posted during the 6 months to 17 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
17 May 2024
Same period 2023 Same period 2022
Rank 682 729 806
Rank change year-on-year +47 +77 -153
Permanent jobs requiring a 2nd/3rd Line Support 81 19 38
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.032% 0.053%
As % of the Job Titles category 0.12% 0.036% 0.055%
Number of salaries quoted 80 19 37
10th Percentile £29,975 £26,150 £30,950
25th Percentile £31,250 £28,500 £31,250
Median annual salary (50th Percentile) £33,000 £35,000 £32,500
Median % change year-on-year -5.71% +7.69% -
75th Percentile £39,500 £38,125 £36,750
90th Percentile £51,750 £41,050 £40,550
UK median annual salary £33,000 £37,500 £36,250
% change year-on-year -12.00% +3.45% +6.62%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,828 52,627 68,668
% of permanent jobs with a recognized job title 94.85% 89.17% 95.75%
Number of salaries quoted 47,933 30,028 42,497
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in the UK excluding London.

Salary trend for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd/3rd Line Support in the UK excluding London over the 6 months to 17 May 2024.

Salary histogram for 2nd/3rd Line Support in the UK excluding London

2nd/3rd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK excluding London region over the 6 months to 17 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +78 34 £32,500 +18.18% 2
North East +18 22 £32,500 - 1
South East +11 20 £33,000 -12.00%
West Midlands +24 11 £30,000 - 1
Midlands -1 11 £30,000 -17.81% 1
South West -8 11 £50,500 +53.03%
Yorkshire +79 7 £37,000 +34.55%
North West +1 5 £32,000 +20.75% 1
East of England - 3 £45,000 - 1
Scotland -56 1 £35,000 +7.69%
Wales - 1 £30,000 -
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 17 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd/3rd Line Support in the job title.

1 56 (69.14%) Azure
2 55 (67.90%) Microsoft
3 53 (65.43%) Active Directory
4 43 (53.09%) Windows
5 40 (49.38%) ITIL
6 38 (46.91%) Microsoft Certification
7 35 (43.21%) Microsoft 365
8 33 (40.74%) Incident Management
9 31 (38.27%) Social Skills
10 28 (34.57%) Driving Licence
11 25 (30.86%) Hyper-V
11 25 (30.86%) Microsoft Intune
12 21 (25.93%) Firewall
12 21 (25.93%) SAN
12 21 (25.93%) Windows Server
13 20 (24.69%) Enterprise Storage
14 18 (22.22%) Cisco
15 17 (20.99%) Problem-Solving
16 16 (19.75%) Azure Certification
16 16 (19.75%) Organisational Skills
16 16 (19.75%) Desktop Virtualisation
16 16 (19.75%) Cisco Certification
16 16 (19.75%) SQL Server
16 16 (19.75%) VMware
17 14 (17.28%) SharePoint
17 14 (17.28%) Mentoring
18 13 (16.05%) WAN
18 13 (16.05%) DNS
18 13 (16.05%) Entra ID
18 13 (16.05%) Infrastructure Engineering

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (17.28%) SharePoint
2 8 (9.88%) Microsoft Exchange
3 3 (3.70%) Exchange Server 2000
4 1 (1.23%) Exchange Server 2007
Applications
1 1 (1.23%) Microsoft Office
Business Applications
1 1 (1.23%) Dynamics CRM
1 1 (1.23%) Dynamics NAV
Cloud Services
1 56 (69.14%) Azure
2 35 (43.21%) Microsoft 365
3 13 (16.05%) Entra ID
4 11 (13.58%) IaaS
5 10 (12.35%) PaaS
5 10 (12.35%) Power Platform
5 10 (12.35%) SaaS
6 8 (9.88%) Azure Sentinel
7 5 (6.17%) Google Workspace
8 4 (4.94%) Azure Stack
9 3 (3.70%) OneDrive
10 2 (2.47%) AWS
11 1 (1.23%) Dynamics 365
Communications & Networking
1 21 (25.93%) Firewall
1 21 (25.93%) SAN
2 13 (16.05%) DNS
2 13 (16.05%) WAN
3 10 (12.35%) SD-WAN
4 9 (11.11%) Wi-Fi
5 8 (9.88%) Wireless
6 7 (8.64%) TCP/IP
7 6 (7.41%) LAN
8 5 (6.17%) VLAN
8 5 (6.17%) VoIP
9 4 (4.94%) WLAN
10 3 (3.70%) DHCP
10 3 (3.70%) Internet
10 3 (3.70%) Remote Desktop
11 2 (2.47%) Ethernet
11 2 (2.47%) SMTP
11 2 (2.47%) VPN
12 1 (1.23%) iSCSI
12 1 (1.23%) xDSL
Database & Business Intelligence
1 16 (19.75%) SQL Server
2 9 (11.11%) Amazon RDS
Development Applications
1 1 (1.23%) JIRA
General
1 31 (38.27%) Social Skills
2 16 (19.75%) Organisational Skills
3 12 (14.81%) Analytical Skills
4 4 (4.94%) Documentation Skills
5 3 (3.70%) Games
5 3 (3.70%) Telecoms
6 2 (2.47%) Inclusion and Diversity
7 1 (1.23%) Manufacturing
Miscellaneous
1 28 (34.57%) Driving Licence
2 20 (24.69%) Enterprise Storage
3 6 (7.41%) Management Information System
3 6 (7.41%) Security Operations Centre
4 4 (4.94%) Private Cloud
5 3 (3.70%) Self-Motivation
6 1 (1.23%) Clustering
6 1 (1.23%) Renewable Energy
6 1 (1.23%) Replication
Operating Systems
1 43 (53.09%) Windows
2 21 (25.93%) Windows Server
3 8 (9.88%) Windows 10
4 6 (7.41%) Windows Server 2016
5 5 (6.17%) Windows Server 2019
6 4 (4.94%) Linux
7 2 (2.47%) Windows Server 2012
8 1 (1.23%) Mac OS
8 1 (1.23%) Windows Server 2008
Processes & Methodologies
1 40 (49.38%) ITIL
2 33 (40.74%) Incident Management
3 17 (20.99%) Problem-Solving
4 16 (19.75%) Desktop Virtualisation
5 14 (17.28%) Mentoring
6 13 (16.05%) Infrastructure Engineering
6 13 (16.05%) Proactive Maintenance
7 12 (14.81%) Performance Optimisation
7 12 (14.81%) Process Improvement
7 12 (14.81%) Project Management
7 12 (14.81%) Strategic Planning
8 8 (9.88%) Cybersecurity
8 8 (9.88%) Disaster Recovery
8 8 (9.88%) Remote Monitoring and Management
9 6 (7.41%) Security Operations
10 4 (4.94%) Containerisation
10 4 (4.94%) Customer Service
10 4 (4.94%) Migration
10 4 (4.94%) Proactive Monitoring
10 4 (4.94%) Problem Management
Programming Languages
1 12 (14.81%) PowerShell
2 5 (6.17%) SQL
Qualifications
1 38 (46.91%) Microsoft Certification
2 16 (19.75%) Azure Certification
2 16 (19.75%) Cisco Certification
3 12 (14.81%) CCNP
3 12 (14.81%) MCSE
4 7 (8.64%) Degree
5 6 (7.41%) SC Cleared
5 6 (7.41%) Security Cleared
6 4 (4.94%) CCNA
6 4 (4.94%) MCSA
6 4 (4.94%) VMware Certified Professional (VCP)
7 3 (3.70%) ITIL Foundation Certificate
8 2 (2.47%) DBS Check
9 1 (1.23%) Computer Science Degree
Quality Assurance & Compliance
1 2 (2.47%) GDPR
1 2 (2.47%) PCI DSS
1 2 (2.47%) SLA
System Software
1 53 (65.43%) Active Directory
2 25 (30.86%) Hyper-V
3 12 (14.81%) VMware Infrastructure
4 1 (1.23%) NFS
4 1 (1.23%) VMware ESXi
4 1 (1.23%) VMware Server
Systems Management
1 25 (30.86%) Microsoft Intune
2 3 (3.70%) Autotask
3 1 (1.23%) Failover Clustering
3 1 (1.23%) Jamf Pro
3 1 (1.23%) SCCM
Vendors
1 55 (67.90%) Microsoft
2 18 (22.22%) Cisco
3 16 (19.75%) VMware
4 8 (9.88%) Datto
4 8 (9.88%) Draytek
5 5 (6.17%) Sophos
6 4 (4.94%) LogicMonitor
6 4 (4.94%) SolarWinds
7 3 (3.70%) ConnectWise
7 3 (3.70%) ESET
7 3 (3.70%) HP
7 3 (3.70%) Ubiquiti
8 2 (2.47%) Sage
8 2 (2.47%) Veeam
8 2 (2.47%) WatchGuard
8 2 (2.47%) Webroot
9 1 (1.23%) Apple
9 1 (1.23%) Citrix
9 1 (1.23%) Google