2nd/3rd Line Support
UK
The median 2nd/3rd Line Support salary in the UK is £33,000 per year according to job vacancies posted during the 6 months to 9 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 9 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 799 | 915 | 1139 |
| Rank change year-on-year | +116 | +224 | -292 |
| Permanent jobs requiring a 2nd/3rd Line Support | 103 | 57 | 90 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.056% | 0.057% |
| As % of the Job Titles category | 0.11% | 0.062% | 0.060% |
| Number of salaries quoted | 93 | 57 | 82 |
| 10th Percentile | £30,000 | £29,800 | £30,575 |
| 25th Percentile | £31,250 | £35,000 | £32,000 |
| Median annual salary (50th Percentile) | £33,000 | £37,500 | £36,250 |
| Median % change year-on-year | -12.00% | +3.45% | +6.62% |
| 75th Percentile | £42,500 | £45,000 | £43,750 |
| 90th Percentile | £51,750 | £85,000 | £57,250 |
| UK excluding London median annual salary | £33,000 | £35,000 | £32,250 |
| % change year-on-year | -5.71% | +8.53% | +2.38% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 93,776 | 92,678 | 150,788 |
| % of permanent jobs with a recognized job title | 94.62% | 91.45% | 96.10% |
| Number of salaries quoted | 67,209 | 58,362 | 84,200 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £71,250 | £81,250 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | +5.26% |
2nd/3rd Line Support
Job Vacancy Trend
Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised.
2nd/3rd Line Support
Salary Trend
3-month moving average salary quoted in jobs citing 2nd/3rd Line Support.
2nd/3rd Line Support
Salary Histogram
Salary distribution for jobs citing 2nd/3rd Line Support over the 6 months to 9 May 2024.
2nd/3rd Line Support
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +142 | 96 | £33,000 | -12.00% | 15 |
| UK excluding London | +60 | 76 | £33,000 | -5.71% | 11 |
| Work from Home | +89 | 41 | £32,500 | -13.33% | 5 |
| North of England | +82 | 31 | £32,500 | +18.18% | 4 |
| London | +93 | 22 | £54,296 | +20.66% | 4 |
| North East | +15 | 20 | £32,500 | - | 2 |
| South East | +12 | 19 | £33,000 | -8.97% | 3 |
| West Midlands | +21 | 11 | £30,000 | - | 2 |
| Midlands | -5 | 11 | £30,000 | -17.81% | 2 |
| South West | -13 | 10 | £50,500 | +53.03% | |
| Yorkshire | +95 | 6 | £37,000 | +34.55% | 1 |
| North West | +18 | 5 | £32,000 | +20.75% | 1 |
| East of England | - | 3 | £45,000 | - | 1 |
| Scotland | -65 | 1 | £35,000 | +7.69% | 1 |
| Wales | - | 1 | £30,000 | - |
2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 9 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd/3rd Line Support in the job title.
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2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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