Service Desk Support Jobs in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support salary in the UK excluding London is £28,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 676 643 713
Rank change year-on-year -33 +70 -102
Permanent jobs requiring a Service Desk Support 82 107 145
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.18% 0.20%
As % of the Job Titles category 0.12% 0.20% 0.21%
Number of salaries quoted 75 94 125
10th Percentile £21,000 £21,825 £19,313
25th Percentile £23,750 £24,500 £20,750
Median annual salary (50th Percentile) £28,500 £27,500 £24,500
Median % change year-on-year +3.64% +12.24% +4.26%
75th Percentile £36,500 £31,000 £30,000
90th Percentile - £37,250 £32,950
UK median annual salary £30,000 £28,857 £27,000
% change year-on-year +3.96% +6.88% +10.20%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,966 52,773 69,497
% of permanent jobs with a recognized job title 94.88% 89.23% 95.72%
Number of salaries quoted 47,979 30,132 42,817
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Support in the UK excluding London.

Salary trend for Service Desk Support in the UK excluding London

Service Desk Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Support in the UK excluding London over the 6 months to 20 May 2024.

Salary histogram for Service Desk Support in the UK excluding London

Service Desk Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +45 32 £24,500 -10.91% 1
Yorkshire +95 21 £24,500 -21.60%
South East -7 20 £27,250 -0.91% 4
Northern Ireland - 18 £35,000 - 2
North West -2 11 £21,000 -26.96% 1
Midlands -13 5 £26,000 -5.45% 1
East of England -13 4 £27,548 +14.78% 3
East Midlands -21 3 £22,000 -20.00% 1
West Midlands +10 2 £26,250 +11.70%
Wales +5 1 £28,750 +15.00% 2
South West -28 1 £35,000 +20.69%
Scotland -65 1 - - 1
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 20 May 2024, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 42 (51.22%) Microsoft 365
2 39 (47.56%) Windows
2 39 (47.56%) Microsoft
3 35 (42.68%) SharePoint
4 34 (41.46%) Social Skills
5 33 (40.24%) Active Directory
6 29 (35.37%) Incident Management
7 25 (30.49%) Telecoms
7 25 (30.49%) Customer Service
8 19 (23.17%) Finance
8 19 (23.17%) Mentoring
8 19 (23.17%) Coaching
9 18 (21.95%) Customer Experience
10 17 (20.73%) Public Sector
10 17 (20.73%) Microsoft Office
11 16 (19.51%) Digital Marketing
11 16 (19.51%) Marketing
11 16 (19.51%) Analytical Skills
11 16 (19.51%) SAP
11 16 (19.51%) Business Intelligence
11 16 (19.51%) Programme Management
11 16 (19.51%) Electronics
11 16 (19.51%) Manufacturing
12 13 (15.85%) ServiceNow
12 13 (15.85%) Windows 10
12 13 (15.85%) Azure
13 12 (14.63%) Microsoft PowerPoint
13 12 (14.63%) Microsoft Excel
14 11 (13.41%) Cisco
14 11 (13.41%) Microsoft Exchange

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (42.68%) SharePoint
2 11 (13.41%) Microsoft Exchange
3 2 (2.44%) Confluence
Applications
1 17 (20.73%) Microsoft Office
2 12 (14.63%) Microsoft Excel
2 12 (14.63%) Microsoft PowerPoint
Business Applications
1 2 (2.44%) assyst
Cloud Services
1 42 (51.22%) Microsoft 365
2 13 (15.85%) Azure
3 10 (12.20%) Mimecast
4 9 (10.98%) SaaS
5 8 (9.76%) AWS
6 7 (8.54%) Entra ID
7 1 (1.22%) Amazon CloudWatch
7 1 (1.22%) GitHub
7 1 (1.22%) PaaS
Communications & Networking
1 9 (10.98%) VoIP
2 3 (3.66%) Remote Desktop
3 2 (2.44%) VPN
4 1 (1.22%) DHCP
4 1 (1.22%) DNS
4 1 (1.22%) LAN
4 1 (1.22%) TCP/IP
4 1 (1.22%) VLAN
4 1 (1.22%) WAN
4 1 (1.22%) Wireless
Development Applications
1 4 (4.88%) JIRA
General
1 34 (41.46%) Social Skills
2 25 (30.49%) Telecoms
3 19 (23.17%) Finance
4 17 (20.73%) Public Sector
5 16 (19.51%) Analytical Skills
5 16 (19.51%) Electronics
5 16 (19.51%) Manufacturing
5 16 (19.51%) Marketing
6 3 (3.66%) Games
7 2 (2.44%) Banking
7 2 (2.44%) Inclusion and Diversity
8 1 (1.22%) Law
8 1 (1.22%) Legal
8 1 (1.22%) Local Government
Miscellaneous
1 11 (13.41%) Management Information System
2 10 (12.20%) Data Centre
3 1 (1.22%) Self-Motivation
3 1 (1.22%) Smartphone
3 1 (1.22%) Team-Oriented Environment
Operating Systems
1 39 (47.56%) Windows
2 13 (15.85%) Windows 10
3 10 (12.20%) Windows Server
4 7 (8.54%) Android
4 7 (8.54%) Apple iOS
5 2 (2.44%) Linux
5 2 (2.44%) Windows 7
5 2 (2.44%) Windows Server 2016
5 2 (2.44%) Windows Server 2019
Processes & Methodologies
1 29 (35.37%) Incident Management
2 25 (30.49%) Customer Service
3 19 (23.17%) Coaching
3 19 (23.17%) Mentoring
4 18 (21.95%) Customer Experience
5 16 (19.51%) Business Intelligence
5 16 (19.51%) Digital Marketing
5 16 (19.51%) Programme Management
6 10 (12.20%) Proactive Monitoring
7 8 (9.76%) Analytics
8 7 (8.54%) Infrastructure Engineering
9 6 (7.32%) Collaborative Working
9 6 (7.32%) ITIL
9 6 (7.32%) ITSM
10 5 (6.10%) Cybersecurity
11 3 (3.66%) Problem-Solving
12 2 (2.44%) Analytical Thinking
12 2 (2.44%) Break/Fix
12 2 (2.44%) Service Delivery
12 2 (2.44%) Service Desk Management
Programming Languages
1 1 (1.22%) PowerShell
Qualifications
1 3 (3.66%) Degree
2 1 (1.22%) A+ Certification
2 1 (1.22%) ITIL Foundation Certificate
2 1 (1.22%) SC Cleared
2 1 (1.22%) Security Cleared
Quality Assurance & Compliance
1 3 (3.66%) SLA
2 1 (1.22%) QA
System Software
1 33 (40.24%) Active Directory
2 2 (2.44%) GPFS
2 2 (2.44%) vSphere
3 1 (1.22%) Hyper-V
Systems Management
1 1 (1.22%) Grafana
Vendors
1 39 (47.56%) Microsoft
2 16 (19.51%) SAP
3 13 (15.85%) ServiceNow
4 11 (13.41%) Cisco
4 11 (13.41%) Dell
5 10 (12.20%) HP
5 10 (12.20%) NetApp
6 4 (4.88%) VMware
7 3 (3.66%) Citrix
8 2 (2.44%) Commvault
9 1 (1.22%) Apple
9 1 (1.22%) Dynatrace
9 1 (1.22%) Splunk