The first table below looks at the demand for the 1st Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 208 212 189
Rank change year-on-year
+4 -23
Permanent jobs requiring a 1st Line Support Analyst 2 4 1
As % of all permanent IT jobs located in the West Midlands 0.037% 0.072% 0.021%
As % of the Job Titles category 0.039% 0.076% 0.022%
Number of salaries quoted 2 4 1
Average salary £19,750 £19,000 £16,000
Average salary % change year-on-year
+3.94% +18.75%
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5104 5278 4626
As % of all permanent IT jobs located in the West Midlands 94.85% 94.79% 95.19%
Number of salaries quoted 4273 4434 4018
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
1st Line Support Analyst
England

1st Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the West Midlands

1st Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the West Midlands region.

1st Line Support Analyst Salary Trend in the West Midlands

1st Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -1 1 £19,000 +8.57%
Worcestershire - 1 £20,500 -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 August 2014, IT jobs across the West Midlands region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 15 (75.00%) Windows
2 9 (45.00%) Windows XP
3 8 (40.00%) Windows 7
3 8 (40.00%) Active Directory
4 7 (35.00%) Blackberry
4 7 (35.00%) Microsoft
4 7 (35.00%) MS Office
5 6 (30.00%) SLA
6 5 (25.00%) Windows Server 2003
6 5 (25.00%) Citrix
7 4 (20.00%) McAfee
7 4 (20.00%) Mathematics
7 4 (20.00%) Telecoms
7 4 (20.00%) Microsoft Certification
7 4 (20.00%) Blackberry Enterprise Server
7 4 (20.00%) ADSL
7 4 (20.00%) LAN
7 4 (20.00%) WAN
8 2 (10.00%) Sage
8 2 (10.00%) ITIL
8 2 (10.00%) Backup Exec
8 2 (10.00%) Disaster Recovery
8 2 (10.00%) Windows Server 2008
9 1 (5.00%) Cloud Computing
9 1 (5.00%) Degree
9 1 (5.00%) Relational Database
9 1 (5.00%) UNIX
9 1 (5.00%) CSS
9 1 (5.00%) Solaris
9 1 (5.00%) Linux

1st Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 August 2014, IT jobs across the West Midlands region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (20.00%) Blackberry Enterprise Server
Applications
1 7 (35.00%) MS Office
Cloud Services
1 1 (5.00%) Cloud Computing
Communications & Networking
1 4 (20.00%) ADSL
1 4 (20.00%) LAN
1 4 (20.00%) WAN
Database & Business Intelligence
1 1 (5.00%) Relational Database
1 1 (5.00%) RDBMS
General
1 4 (20.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (5.00%) CSS
1 1 (5.00%) HTML
Miscellaneous
1 7 (35.00%) Blackberry
2 4 (20.00%) Mathematics
Operating Systems
1 15 (75.00%) Windows
2 9 (45.00%) Windows XP
3 8 (40.00%) Windows 7
4 5 (25.00%) Windows Server 2003
5 2 (10.00%) Windows Server 2008
6 1 (5.00%) UNIX
6 1 (5.00%) Solaris
6 1 (5.00%) Linux
Processes & Methodologies
1 2 (10.00%) ITIL
1 2 (10.00%) Disaster Recovery
2 1 (5.00%) CRM
Programming Languages
1 1 (5.00%) C
1 1 (5.00%) C++
1 1 (5.00%) Java
1 1 (5.00%) Perl
1 1 (5.00%) PHP
1 1 (5.00%) SQL
1 1 (5.00%) Shell Script
Qualifications
1 4 (20.00%) Microsoft Certification
2 1 (5.00%) Degree
Quality Assurance & Compliance
1 6 (30.00%) SLA
System Software
1 8 (40.00%) Active Directory
Systems Management
1 2 (10.00%) Backup Exec
Vendors
1 7 (35.00%) Microsoft
2 5 (25.00%) Citrix
3 4 (20.00%) McAfee
4 2 (10.00%) Sage
5 1 (5.00%) Sybase
5 1 (5.00%) Salesforce.com
5 1 (5.00%) Progress