The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
First Line Support Analyst
England / West Midlands
Rank 197 219 206
Rank change year-on-year
+22 -13
Permanent jobs requiring a 1st Line Support Analyst 11 10 8
As % of all permanent IT jobs located in the West Midlands 0.23% 0.17% 0.16%
As % of the Job Titles category 0.24% 0.18% 0.17%
Number of salaries quoted 11 10 8
Median salary £23,000 £24,000 £19,500
Median salary % change year-on-year
-4.16% +23.07%
90% offered a salary of more than £19,000 £19,250 £18,500
10% offered a salary of more than £25,000 £30,200 £22,700
UK excluding London median salary £21,500 £21,000 £20,500
% change year-on-year
+2.38% +2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4593 5695 4835
As % of all permanent IT jobs located in the West Midlands 97.29% 96.48% 96.95%
Number of salaries quoted 3737 4718 4172
Median salary £40,000 £41,500 £39,000
Median salary % change year-on-year
-3.61% +6.41%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the West Midlands

1st Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the West Midlands region.

1st Line Support Analyst Salary Trend in the West Midlands

1st Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +5 4 £23,000 -4.16%
Birmingham +13 3 £24,000 -2.04%
Coventry +15 2 £19,000 -7.31%
Solihull - 1 £25,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 February 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support Analyst in the job title.

1 10 (43.48%) Windows
2 9 (39.13%) MS Office
2 9 (39.13%) Microsoft
3 7 (30.43%) Windows 7
4 5 (21.74%) Law
4 5 (21.74%) SQL
5 4 (17.39%) MS Excel
5 4 (17.39%) Active Directory
5 4 (17.39%) Service Management
5 4 (17.39%) Analytical Skills
6 3 (13.04%) Degree
6 3 (13.04%) iPad
6 3 (13.04%) Windows Server
6 3 (13.04%) Microsoft Certification
6 3 (13.04%) Legal
6 3 (13.04%) Incident Management
6 3 (13.04%) Citrix
6 3 (13.04%) TCP/IP
6 3 (13.04%) Linux
6 3 (13.04%) MCSE
6 3 (13.04%) Windows XP
7 2 (8.70%) MS Visio
7 2 (8.70%) MS Exchange
7 2 (8.70%) LAN
7 2 (8.70%) DHCP
7 2 (8.70%) SQL Server
7 2 (8.70%) ITIL
7 2 (8.70%) MS Project
7 2 (8.70%) VPN
7 2 (8.70%) DNS

1st Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) Exchange Server 2003
1 2 (8.70%) MS Exchange
Applications
1 9 (39.13%) MS Office
2 4 (17.39%) MS Excel
3 2 (8.70%) MS Project
3 2 (8.70%) MS Visio
Communications & Networking
1 3 (13.04%) TCP/IP
2 2 (8.70%) DHCP
2 2 (8.70%) DNS
2 2 (8.70%) Firewall
2 2 (8.70%) LAN
2 2 (8.70%) VPN
Database & Business Intelligence
1 2 (8.70%) MS Access
1 2 (8.70%) SQL Server
1 2 (8.70%) SQL Server 2000
1 2 (8.70%) SQL Server 2005
1 2 (8.70%) SQL Server 2008
2 1 (4.35%) DB2
General
1 5 (21.74%) Law
2 3 (13.04%) Legal
Libraries, Frameworks & Software Standards
1 1 (4.35%) .NET
Miscellaneous
1 4 (17.39%) Analytical Skills
2 3 (13.04%) iPad
Operating Systems
1 10 (43.48%) Windows
2 7 (30.43%) Windows 7
3 3 (13.04%) Linux
3 3 (13.04%) Windows Server
3 3 (13.04%) Windows XP
4 2 (8.70%) Windows 8
4 2 (8.70%) Windows Server 2003
4 2 (8.70%) Windows Server 2008
4 2 (8.70%) Windows Server 2012
Processes & Methodologies
1 4 (17.39%) Service Management
2 3 (13.04%) Incident Management
3 2 (8.70%) Document Management
3 2 (8.70%) ITIL
3 2 (8.70%) Stakeholder Management
4 1 (4.35%) Change Management
4 1 (4.35%) Problem Management
Programming Languages
1 5 (21.74%) SQL
2 1 (4.35%) Java
2 1 (4.35%) T-SQL
Qualifications
1 3 (13.04%) Degree
1 3 (13.04%) MCSE
1 3 (13.04%) Microsoft Certification
2 2 (8.70%) CCA
2 2 (8.70%) Citrix Certification
2 2 (8.70%) MCITP
2 2 (8.70%) MCTS
3 1 (4.35%) CCNA
3 1 (4.35%) CCNP
3 1 (4.35%) Cisco Certification
3 1 (4.35%) ITIL Certification
3 1 (4.35%) MCSA
3 1 (4.35%) SC Cleared
3 1 (4.35%) Security Cleared
System Software
1 4 (17.39%) Active Directory
2 2 (8.70%) Terminal Server
2 2 (8.70%) XenApp
2 2 (8.70%) XenDesktop
Vendors
1 9 (39.13%) Microsoft
2 3 (13.04%) Citrix
3 2 (8.70%) Adobe
4 1 (4.35%) Apple
4 1 (4.35%) Remedy