The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 222 202 219
Rank change year-on-year
-20 +17
Permanent jobs requiring a 1st Line Support Analyst 10 16 11
As % of all permanent IT jobs located in the West Midlands 0.18% 0.30% 0.20%
As % of the Job Titles category 0.18% 0.31% 0.20%
Number of salaries quoted 10 15 11
Median salary £20,000 £19,000 £21,500
Median salary % change year-on-year
+5.26% -11.62%
90% offered a salary of more than £18,925 £17,000 £19,000
10% offered a salary of more than £22,850 £23,600 £22,500
UK excluding London median salary £21,250 £20,500 £20,000
% change year-on-year
+3.65% +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5452 5184 5445
As % of all permanent IT jobs located in the West Midlands 95.95% 96.29% 97.25%
Number of salaries quoted 4330 4310 4542
Median salary £39,000 £37,500 £38,500
Median salary % change year-on-year
+4.00% -2.59%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

1st Line Support Analyst
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in the West Midlands

1st Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the West Midlands region.

1st Line Support Analyst Salary Trend in the West Midlands

1st Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +2 5 £20,000 +5.26%
Sutton Coldfield -8 2 £20,000 -16.66%
Smethwick - 1 £26,000 -
West Bromwich - 1 £22,500 -
Warwickshire - 1 £21,000 -
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 September 2016, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support Analyst in the job title.

1 17 (58.62%) Windows
2 15 (51.72%) Microsoft
3 11 (37.93%) MS Office
3 11 (37.93%) Windows 7
4 10 (34.48%) Active Directory
5 8 (27.59%) MS Excel
6 6 (20.69%) DHCP
6 6 (20.69%) DNS
7 5 (17.24%) SQL
8 4 (13.79%) ITIL
8 4 (13.79%) ADSL
8 4 (13.79%) LAN
8 4 (13.79%) WAN
8 4 (13.79%) Citrix
8 4 (13.79%) Driving Licence
9 3 (10.34%) Incident Management
9 3 (10.34%) Windows Server
9 3 (10.34%) Linux
9 3 (10.34%) MCSE
9 3 (10.34%) Windows Server 2003
9 3 (10.34%) Microsoft Certification
9 3 (10.34%) MS Exchange
10 2 (6.90%) Law
10 2 (6.90%) Firewall
10 2 (6.90%) Apple
10 2 (6.90%) Terminal Server
10 2 (6.90%) SQL Server 2000
10 2 (6.90%) Service Management
10 2 (6.90%) SQL Server
10 2 (6.90%) CCA

1st Line Support Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.34%) MS Exchange
2 2 (6.90%) Exchange Server 2003
Applications
1 11 (37.93%) MS Office
2 8 (27.59%) MS Excel
3 2 (6.90%) Spreadsheet
4 1 (3.45%) MS Project
4 1 (3.45%) MS Visio
Cloud Services
1 1 (3.45%) Google Apps
Communications & Networking
1 6 (20.69%) DHCP
1 6 (20.69%) DNS
2 4 (13.79%) ADSL
2 4 (13.79%) LAN
2 4 (13.79%) WAN
3 2 (6.90%) Firewall
3 2 (6.90%) TCP/IP
3 2 (6.90%) VPN
Database & Business Intelligence
1 2 (6.90%) SQL Server
1 2 (6.90%) SQL Server 2000
1 2 (6.90%) SQL Server 2005
1 2 (6.90%) SQL Server 2008
2 1 (3.45%) MS Access
General
1 2 (6.90%) Law
2 1 (3.45%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.45%) CSS
1 1 (3.45%) HTML
Miscellaneous
1 4 (13.79%) Driving Licence
2 1 (3.45%) Analytical Skills
2 1 (3.45%) iPad
2 1 (3.45%) Management Information System
Operating Systems
1 17 (58.62%) Windows
2 11 (37.93%) Windows 7
3 3 (10.34%) Linux
3 3 (10.34%) Windows Server
3 3 (10.34%) Windows Server 2003
4 2 (6.90%) Windows 8
4 2 (6.90%) Windows Server 2008
4 2 (6.90%) Windows Server 2012
4 2 (6.90%) Windows XP
5 1 (3.45%) Apple iOS
5 1 (3.45%) Unix
5 1 (3.45%) Windows 10
5 1 (3.45%) Windows Vista
Processes & Methodologies
1 4 (13.79%) ITIL
2 3 (10.34%) Incident Management
3 2 (6.90%) Service Management
4 1 (3.45%) Change Management
4 1 (3.45%) ITSM
4 1 (3.45%) Stakeholder Management
Programming Languages
1 5 (17.24%) SQL
2 1 (3.45%) JavaScript
2 1 (3.45%) Tcl
2 1 (3.45%) T-SQL
Qualifications
1 3 (10.34%) MCSE
1 3 (10.34%) Microsoft Certification
2 2 (6.90%) CCA
2 2 (6.90%) Citrix Certification
2 2 (6.90%) MCITP
2 2 (6.90%) MCTS
3 1 (3.45%) CCNA
3 1 (3.45%) CCNP
3 1 (3.45%) Cisco Certification
3 1 (3.45%) Degree
3 1 (3.45%) ITIL Certification
3 1 (3.45%) MCSA
Quality Assurance & Compliance
1 1 (3.45%) SLA
System Software
1 10 (34.48%) Active Directory
2 2 (6.90%) Terminal Server
2 2 (6.90%) XenApp
2 2 (6.90%) XenDesktop
3 1 (3.45%) Hyper-V
3 1 (3.45%) VMware Infrastructure
Vendors
1 15 (51.72%) Microsoft
2 4 (13.79%) Citrix
3 2 (6.90%) Apple
4 1 (3.45%) Adobe
4 1 (3.45%) Google
4 1 (3.45%) VMware