The table below looks at the statistics for the 1st Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 215 202 176
Rank change year-on-year
-13 -26
Permanent jobs requiring a 1st Line Support Analyst 12 10 11
As % of all permanent IT jobs located in the West Midlands 0.21% 0.20% 0.26%
As % of the Job Titles category 0.22% 0.21% 0.27%
Number of salaries quoted 11 10 11
Average salary £20,500 £19,000 £20,000
Average salary % change year-on-year
+7.89% -5.00%
90% offered a salary of more than £17,000 £18,500 £17,000
10% offered a salary of more than £30,000 £21,900 £26,000
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5371 4794 4071
As % of all permanent IT jobs located in the West Midlands 96.10% 96.99% 96.17%
Number of salaries quoted 4487 4180 3357
Average salary £42,000 £40,000 £37,500
Average salary % change year-on-year
+5.00% +6.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in the West Midlands

1st Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst across the West Midlands region.

1st Line Support Analyst Salary Trend in the West Midlands

1st Line Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support Analyst across the West Midlands region over the 3 months to 5 February 2016.

1st Line Support Analyst Salary Histogram in the West Midlands

1st Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support Analyst within the West Midlands region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 4 £25,250 +31.16%
Coventry - 3 £17,000 -
Staffordshire -5 2 £24,000 +29.72%
West Bromwich - 2 £18,500 -
Warwickshire -21 1 £19,500 +2.63%
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 February 2016, IT jobs across the West Midlands region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title.

1 27 (67.50%) Windows
2 20 (50.00%) MS Office
2 20 (50.00%) MS Excel
2 20 (50.00%) Microsoft
3 18 (45.00%) Active Directory
4 17 (42.50%) Windows 7
5 15 (37.50%) ITIL
6 10 (25.00%) Citrix
7 7 (17.50%) SLA
7 7 (17.50%) Service Management
8 6 (15.00%) Windows XP
9 4 (10.00%) Windows Server 2008
9 4 (10.00%) ITSM
9 4 (10.00%) Logistics
9 4 (10.00%) IBM Notes
9 4 (10.00%) Crystal Reports
9 4 (10.00%) Lotus
9 4 (10.00%) Windows Server 2003
9 4 (10.00%) Blackberry
10 3 (7.50%) Apple
10 3 (7.50%) ITIL Certification
10 3 (7.50%) SQL Server
10 3 (7.50%) TCP/IP
10 3 (7.50%) Retail
10 3 (7.50%) Degree
10 3 (7.50%) Windows Vista
10 3 (7.50%) SC Cleared
10 3 (7.50%) Security Cleared
10 3 (7.50%) Android
10 3 (7.50%) Unix

1st Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 February 2016, IT jobs across the West Midlands region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.00%) IBM Notes
2 1 (2.50%) Blackberry Enterprise Server
2 1 (2.50%) Lync
Applications
1 20 (50.00%) MS Excel
1 20 (50.00%) MS Office
Communications & Networking
1 3 (7.50%) TCP/IP
2 1 (2.50%) DHCP
2 1 (2.50%) Firewall
2 1 (2.50%) Unified Communications
2 1 (2.50%) VoIP
Database & Business Intelligence
1 4 (10.00%) Crystal Reports
2 3 (7.50%) SQL Server
3 1 (2.50%) SQL Server 2000
General
1 3 (7.50%) Retail
2 2 (5.00%) Telecoms
3 1 (2.50%) Manufacturing
3 1 (2.50%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (2.50%) XMPP
Miscellaneous
1 4 (10.00%) Blackberry
2 3 (7.50%) Analytical Skills
3 1 (2.50%) Computer Science
3 1 (2.50%) Life Science
Operating Systems
1 27 (67.50%) Windows
2 17 (42.50%) Windows 7
3 6 (15.00%) Windows XP
4 4 (10.00%) Windows Server 2003
4 4 (10.00%) Windows Server 2008
5 3 (7.50%) Android
5 3 (7.50%) Unix
5 3 (7.50%) Windows Server
5 3 (7.50%) Windows Vista
6 1 (2.50%) Windows 8
Processes & Methodologies
1 15 (37.50%) ITIL
2 7 (17.50%) Service Management
3 4 (10.00%) ITSM
3 4 (10.00%) Logistics
4 2 (5.00%) Service Delivery
5 1 (2.50%) Asset Management
5 1 (2.50%) B2B
5 1 (2.50%) CRM
5 1 (2.50%) ERP
5 1 (2.50%) Facilities Management
5 1 (2.50%) IT Asset Management
5 1 (2.50%) Time Management
5 1 (2.50%) Trend Analysis
Programming Languages
1 1 (2.50%) SQL
1 1 (2.50%) VBA
Qualifications
1 3 (7.50%) Degree
1 3 (7.50%) ITIL Certification
1 3 (7.50%) ITIL Foundation Certificate
1 3 (7.50%) SC Cleared
1 3 (7.50%) Security Cleared
2 1 (2.50%) CCNA
2 1 (2.50%) Cisco Certification
2 1 (2.50%) HND
Quality Assurance & Compliance
1 7 (17.50%) SLA
System Software
1 18 (45.00%) Active Directory
Systems Management
1 1 (2.50%) Cisco CUCM
1 1 (2.50%) SCCM
Vendors
1 20 (50.00%) Microsoft
2 10 (25.00%) Citrix
3 4 (10.00%) Lotus
4 3 (7.50%) Apple
5 2 (5.00%) Cisco
5 2 (5.00%) LANDesk
6 1 (2.50%) Avaya
6 1 (2.50%) Remedy