The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 56 66 83
Rank change year-on-year
+10 +17
Permanent jobs citing Service Delivery 208 148 145
As % of all permanent IT jobs located in the West Midlands 4.17% 3.43% 3.04%
As % of the Processes & Methodologies category 5.08% 4.31% 4.03%
Number of salaries quoted 150 123 113
Average salary £42,000 £41,000 £40,625
Average salary % change year-on-year
+2.43% +0.92%
90% offered a salary of more than £27,950 £28,500 £27,000
10% offered a salary of more than £65,000 £63,500 £59,750
UK excluding London average salary £45,000 £42,000 £42,000
% change year-on-year
+7.14% -
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4091 3436 3594
As % of all permanent IT jobs located in the West Midlands 82.00% 79.54% 75.28%
Number of salaries quoted 3528 2780 3095
Average salary £42,500 £41,000 £40,000
Average salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £29,000 £26,000 £28,000
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 30 January 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 67 £45,000 - 4
Coventry +19 46 £32,500 -29.51% 1
Warwickshire -1 23 £42,000 +3.70% 8
Staffordshire +3 18 £42,500 - 1
Shropshire -4 11 £39,000 +4.00% 1
Solihull -2 10 £38,750 +10.71% 1
West Bromwich +7 5 £58,500 -
Wolverhampton -9 4 £32,500 -7.14% 1
Walsall -2 3 - -
Worcestershire - 3 £47,500 - 2
Dudley -8 2 £25,000 -33.33%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 January 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 229 (54.65%) ITIL
2 90 (21.48%) Windows
3 85 (20.29%) Microsoft
4 79 (18.85%) Service Management
5 72 (17.18%) Change Management
5 72 (17.18%) Finance
6 68 (16.23%) SLA
7 65 (15.51%) Project Management
8 56 (13.37%) MS Excel
8 56 (13.37%) SQL
9 55 (13.13%) VMware
10 53 (12.65%) Incident Management
11 49 (11.69%) Degree
12 42 (10.02%) Cisco
13 41 (9.79%) Active Directory
14 40 (9.55%) Management Information System
15 39 (9.31%) Problem Management
16 37 (8.83%) PRINCE2
17 36 (8.59%) ITIL Certification
17 36 (8.59%) Continuous Improvement
18 32 (7.64%) Security Cleared
18 32 (7.64%) SQL Server
19 31 (7.40%) Line Management
20 28 (6.68%) Coaching
20 28 (6.68%) Analytical Skills
20 28 (6.68%) WAN
20 28 (6.68%) Cisco Certification
20 28 (6.68%) Disaster Recovery
20 28 (6.68%) Windows 7
20 28 (6.68%) ISO/IEC 27001

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 January 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 25 (5.97%) MS Exchange
2 19 (4.53%) Exchange Server 2010
3 10 (2.39%) Exchange Server 2007
3 10 (2.39%) Exchange Server 2013
4 9 (2.15%) SharePoint
5 6 (1.43%) Tomcat
5 6 (1.43%) CMS
5 6 (1.43%) Lync
6 4 (0.95%) Apache
7 3 (0.72%) Drupal
7 3 (0.72%) IIS
7 3 (0.72%) OpenEdge
8 2 (0.48%) Blackberry Enterprise Server
8 2 (0.48%) Exchange Server 2003
8 2 (0.48%) SharePoint 2013
Applications
1 56 (13.37%) MS Excel
2 20 (4.77%) MS PowerPoint
3 15 (3.58%) MS Office
4 9 (2.15%) MS Visio
5 3 (0.72%) MS Project
6 2 (0.48%) SPSS
Business Applications
1 6 (1.43%) assyst
2 3 (0.72%) Servitor
2 3 (0.72%) Oracle EBS
3 2 (0.48%) Retail-J
3 2 (0.48%) Dynamics NAV
3 2 (0.48%) Oracle EBS R12
4 1 (0.24%) Remedy ITSM
Cloud Services
1 14 (3.34%) Office 365
2 4 (0.95%) Cloud Computing
3 1 (0.24%) SaaS
Communications & Networking
1 28 (6.68%) WAN
2 27 (6.44%) LAN
3 25 (5.97%) Wireless
4 24 (5.73%) Firewall
5 22 (5.25%) DNS
6 20 (4.77%) DHCP
7 16 (3.82%) VPN
8 12 (2.86%) MPLS
9 11 (2.63%) Internet
10 8 (1.91%) Intranet
10 8 (1.91%) iSCSI
11 7 (1.67%) Cisco IOS
11 7 (1.67%) Cisco PIX
11 7 (1.67%) DMVPN
11 7 (1.67%) Frame Relay
11 7 (1.67%) ATM
11 7 (1.67%) FTP
11 7 (1.67%) TCP/IP
12 6 (1.43%) Network Security
13 5 (1.19%) TACACS
Database & Business Intelligence
1 32 (7.64%) SQL Server
2 12 (2.86%) SQL Server Integration Services
3 9 (2.15%) SQL Server 2008
4 8 (1.91%) MySQL
4 8 (1.91%) SQL Server 2012
5 7 (1.67%) SQL Server Reporting Services
6 6 (1.43%) SQL Server 2005
7 4 (0.95%) SQL Server Analysis Services
8 3 (0.72%) Relational Database
8 3 (0.72%) Oracle Database
8 3 (0.72%) BusinessObjects
8 3 (0.72%) RDBMS
8 3 (0.72%) Data Warehouse
9 2 (0.48%) MS Access
9 2 (0.48%) BusinessObjects XI
10 1 (0.24%) Big Data
10 1 (0.24%) SQL Server 2000
10 1 (0.24%) Oracle Reports
Development Applications
1 4 (0.95%) Oracle Forms
2 2 (0.48%) Visual Studio
General
1 72 (17.18%) Finance
2 23 (5.49%) Telecoms
3 14 (3.34%) Legal
4 13 (3.10%) Manufacturing
5 11 (2.63%) Banking
6 9 (2.15%) Retail
7 7 (1.67%) Law
8 4 (0.95%) Billing
8 4 (0.95%) Marketing
9 3 (0.72%) Automotive
9 3 (0.72%) Back Office
10 2 (0.48%) Games
10 2 (0.48%) Investment Banking
11 1 (0.24%) French Language
11 1 (0.24%) German Language
11 1 (0.24%) Retail Banking
Job Titles
1 92 (21.96%) Service Manager
2 75 (17.90%) Analyst
3 62 (14.80%) Delivery Manager
4 61 (14.56%) Services Delivery Manager
5 26 (6.21%) Team Leader
6 25 (5.97%) Business Analyst
7 18 (4.30%) Support Engineer
8 17 (4.06%) Customer Services Manager
9 16 (3.82%) Support Analyst
10 15 (3.58%) Service Analyst
11 13 (3.10%) IT Support
11 13 (3.10%) Senior Manager
12 12 (2.86%) Architect
12 12 (2.86%) Support Team Leader
13 11 (2.63%) Coordinator
13 11 (2.63%) Desktop Support
13 11 (2.63%) Technical Support
13 11 (2.63%) 2nd Line Support
14 10 (2.39%) Consultant
14 10 (2.39%) DBA
Libraries, Frameworks & Software Standards
1 22 (5.25%) .NET
2 13 (3.10%) ASP.NET
3 11 (2.63%) HTML
3 11 (2.63%) CSS
4 4 (0.95%) XML
4 4 (0.95%) Middleware
5 3 (0.72%) COM
6 2 (0.48%) Web Services
7 1 (0.24%) ASP.NET MVC
7 1 (0.24%) HTML5
7 1 (0.24%) .NET Framework
7 1 (0.24%) J2EE
7 1 (0.24%) EDI
7 1 (0.24%) XHTML
Miscellaneous
1 40 (9.55%) Management Information System
2 28 (6.68%) Analytical Skills
3 17 (4.06%) Life Science
4 10 (2.39%) Blackberry
4 10 (2.39%) User Experience
5 8 (1.91%) Data Protection Act
6 7 (1.67%) Statistics
7 6 (1.43%) CMDB
8 5 (1.19%) Clustering
9 4 (0.95%) CESG
9 4 (0.95%) Wiki
9 4 (0.95%) FMCG
10 3 (0.72%) Mobile App
10 3 (0.72%) Replication
10 3 (0.72%) PMI
11 2 (0.48%) Foreign Exchange (FX)
11 2 (0.48%) EPoS
11 2 (0.48%) Mainframe
11 2 (0.48%) GIS
11 2 (0.48%) CCTV
Operating Systems
1 90 (21.48%) Windows
2 28 (6.68%) Windows 7
3 26 (6.21%) Windows Server 2003
3 26 (6.21%) Windows Server 2012
4 25 (5.97%) Windows Server 2008
5 18 (4.30%) Linux
6 13 (3.10%) Windows XP
7 8 (1.91%) UNIX
8 6 (1.43%) Android
9 4 (0.95%) Solaris
10 3 (0.72%) Windows 8
10 3 (0.72%) CentOS
11 2 (0.48%) Windows Vista
11 2 (0.48%) Red Hat Enterprise Linux
Processes & Methodologies
1 229 (54.65%) ITIL
2 79 (18.85%) Service Management
3 72 (17.18%) Change Management
4 65 (15.51%) Project Management
5 53 (12.65%) Incident Management
6 39 (9.31%) Problem Management
7 37 (8.83%) PRINCE2
8 36 (8.59%) Continuous Improvement
9 31 (7.40%) Line Management
10 28 (6.68%) Coaching
10 28 (6.68%) Disaster Recovery
11 26 (6.21%) Information Security
12 23 (5.49%) Business Continuity
12 23 (5.49%) People Management
13 21 (5.01%) Configuration Management
14 20 (4.77%) Supplier Management
15 19 (4.53%) Change Control
16 17 (4.06%) Security Management
16 17 (4.06%) ITIL V3
16 17 (4.06%) Mentoring
Programming Languages
1 56 (13.37%) SQL
2 16 (3.82%) Java
3 15 (3.58%) C#
4 12 (2.86%) PL/SQL
5 10 (2.39%) C
6 9 (2.15%) VBScript
6 9 (2.15%) VB
7 7 (1.67%) VB6
7 7 (1.67%) JavaScript
8 6 (1.43%) T-SQL
9 4 (0.95%) VBA
10 3 (0.72%) PowerShell
10 3 (0.72%) PHP
11 2 (0.48%) VB.NET
11 2 (0.48%) Shell Script
12 1 (0.24%) Bash Shell
Qualifications
1 49 (11.69%) Degree
2 36 (8.59%) ITIL Certification
3 32 (7.64%) Security Cleared
4 28 (6.68%) Cisco Certification
5 21 (5.01%) Microsoft Certification
6 20 (4.77%) CCNP
7 19 (4.53%) SC Cleared
8 17 (4.06%) CCNA
9 13 (3.10%) MCSE
10 10 (2.39%) CCSE
11 7 (1.67%) MCITP
11 7 (1.67%) MCTS
11 7 (1.67%) CCSA
12 6 (1.43%) CISSP
13 5 (1.19%) ISEB
13 5 (1.19%) MCSA
14 4 (0.95%) HND
14 4 (0.95%) DV Cleared
15 3 (0.72%) ITIL Foundation Certificate
15 3 (0.72%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 68 (16.23%) SLA
2 28 (6.68%) ISO/IEC 27001
3 12 (2.86%) QA
4 10 (2.39%) PCI DSS
5 6 (1.43%) ISO/IEC 17799
6 4 (0.95%) ISO 9001
7 1 (0.24%) HIPAA
7 1 (0.24%) COBIT
7 1 (0.24%) ISO 14001
7 1 (0.24%) Sarbanes-Oxley
System Software
1 41 (9.79%) Active Directory
2 23 (5.49%) VMware Infrastructure
3 13 (3.10%) vSphere
3 13 (3.10%) Hyper-V
4 8 (1.91%) XenDesktop
5 7 (1.67%) XenApp
6 5 (1.19%) Microsoft Virtual Server
7 3 (0.72%) VMware ESXi
8 2 (0.48%) Snort
Systems Management
1 13 (3.10%) NetBackup
2 12 (2.86%) SCCM
3 7 (1.67%) Symantec Enterprise Vault
3 7 (1.67%) Backup Exec
4 5 (1.19%) SCDPM
5 2 (0.48%) Systems Management Server (SMS)
6 1 (0.24%) AppDNA
6 1 (0.24%) CiscoWorks
6 1 (0.24%) OpenView
Vendors
1 85 (20.29%) Microsoft
2 55 (13.13%) VMware
3 42 (10.02%) Cisco
4 21 (5.01%) Oracle
5 20 (4.77%) Citrix
6 18 (4.30%) Symantec
7 15 (3.58%) Dell
8 14 (3.34%) Remedy
9 13 (3.10%) CheckPoint
10 11 (2.63%) Avaya
11 10 (2.39%) SAP
12 9 (2.15%) Business Objects
13 7 (1.67%) Nokia
13 7 (1.67%) HP
14 6 (1.43%) Juniper
15 5 (1.19%) NetApp
15 5 (1.19%) Apple
16 4 (0.95%) Salesforce.com
16 4 (0.95%) Nortel
17 3 (0.72%) F5
Warwickshire
DCL Search & Selection
Salary: £40000 - £42000 per annum + Benefits
Posted: 2 days ago
Atherstone, Warwickshire
TNT ICS
Salary: Competitive + Benefits
Posted: 2 days ago
Atherstone, Warwickshire
TNT ICS
Salary: Competitive + Benefits
Posted: 2 days ago
Atherstone, Warwickshire
TNT ICS
Salary: Competitive + Benefits
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
RM Education
Salary: £33000 - £38000 per annum + (inc car allowance) + 5% bonus
Posted: 2 days ago
Worcestershire
ComputaCenter
Salary: Competitive
Posted: 3 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £19000.00 - £20000.00 per annum
Posted: 3 days ago
Wolverhampton, West Midlands (County)
AF Blakemore
Salary: Competitive
Posted: 3 days ago
Worcester, Worcestershire
Greywood Associates Limited
Salary: £27000 - £35000 per annum + Benefits
Posted: 4 days ago
Warwickshire
Greywood Associates Limited
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Birmingham and The South
Tectre Limited
Salary: £55,000 Base £25k Bonus plus Car
Posted: 5 days ago
Telford
Recruitment Revolution Limited
Salary: £38,000 - £40,000 Dependant on experience + Private Healthcare + Pension Scheme
Posted: 5 days ago
Warwick
University of Warwick
Salary: £28,695 - £37,394 pa plus £5000 market supplement
Posted: 6 days ago
Birmingham
Cathcart Associates
Salary: £40000 - £50000 per annum + Car Allowance + Benefits
Posted: 13 days ago
Stratford-upon-Avon
Hays IT - Uk Posting account
Salary: £150.00 - £200.00 per day
Posted: 20 days ago
Solihull
Hays IT - Uk Posting account
Salary: £40000.00 - £45000.00 per annum
Posted: 20 days ago
Stratford-upon-Avon
Hays IT - Uk Posting account
Salary: £35000.00 per annum
Posted: 20 days ago
Birmingham, West Midlands (County)
SCC
Posted: 20 days ago
Coventry
Ampersand Consulting
Salary: £45000 - £50000 per annum + £4200 Car Allowance and Benefits
Posted: 27 days ago