The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Services Delivery
Rank 57 62 61
Rank change year-on-year
+5 -1
Permanent jobs citing Service Delivery 211 150 178
As % of all permanent IT jobs located in the West Midlands 4.20% 3.59% 3.69%
As % of the Processes & Methodologies category 5.23% 4.49% 4.86%
Number of salaries quoted 150 113 146
Average salary £42,000 £41,000 £39,000
Average salary % change year-on-year
+2.43% +5.12%
90% offered a salary of more than £26,975 £30,000 £27,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London average salary £45,000 £41,000 £42,500
% change year-on-year
+9.75% -3.52%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4038 3344 3666
As % of all permanent IT jobs located in the West Midlands 80.39% 80.10% 76.06%
Number of salaries quoted 3380 2666 3109
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £29,000 £27,500 £28,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 26 February 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 74 £45,000 - 9
Coventry +1 36 £30,000 -22.58% 3
Warwickshire -7 23 £42,000 +5.00% 4
Staffordshire -9 17 £35,500 -16.47% 3
Solihull +2 14 £42,500 +21.42% 2
Shropshire -10 9 £39,000 +4.00%
Wolverhampton +2 6 £32,500 -7.14%
West Bromwich +10 5 £58,500 -
Worcestershire -2 5 £51,250 +86.36% 1
Walsall -1 3 - -
Dudley -11 2 £25,000 -33.33%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 February 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 234 (53.30%) ITIL
2 100 (22.78%) Windows
3 91 (20.73%) Microsoft
4 77 (17.54%) Service Management
5 76 (17.31%) Finance
6 74 (16.86%) Project Management
7 71 (16.17%) Change Management
8 67 (15.26%) SLA
9 65 (14.81%) MS Excel
10 62 (14.12%) VMware
11 59 (13.44%) SQL
12 57 (12.98%) Incident Management
13 51 (11.62%) Degree
14 50 (11.39%) Active Directory
15 45 (10.25%) Management Information System
16 40 (9.11%) PRINCE2
17 39 (8.88%) Cisco
17 39 (8.88%) Problem Management
18 38 (8.66%) ITIL Certification
19 37 (8.43%) Continuous Improvement
20 35 (7.97%) Windows Server 2012
20 35 (7.97%) SQL Server
20 35 (7.97%) Windows 7
21 34 (7.74%) Windows Server 2008
22 32 (7.29%) WAN
23 31 (7.06%) LAN
23 31 (7.06%) Windows Server 2003
23 31 (7.06%) Disaster Recovery
24 30 (6.83%) Cisco Certification
24 30 (6.83%) ISO/IEC 27001

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 26 February 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 26 (5.92%) MS Exchange
2 20 (4.56%) Exchange Server 2010
3 12 (2.73%) Exchange Server 2013
4 11 (2.51%) SharePoint
5 10 (2.28%) Exchange Server 2007
6 5 (1.14%) Lync
6 5 (1.14%) Tomcat
7 4 (0.91%) CMS
8 3 (0.68%) Exchange Server 2003
8 3 (0.68%) OpenEdge
8 3 (0.68%) Apache
8 3 (0.68%) Drupal
9 2 (0.46%) SharePoint 2013
9 2 (0.46%) IIS
9 2 (0.46%) Blackberry Enterprise Server
Applications
1 65 (14.81%) MS Excel
2 20 (4.56%) MS PowerPoint
3 18 (4.10%) MS Office
4 11 (2.51%) MS Visio
5 7 (1.59%) MS Project
6 2 (0.46%) SPSS
7 1 (0.23%) Spreadsheet
Business Applications
1 4 (0.91%) assyst
2 3 (0.68%) Oracle EBS
3 2 (0.46%) SAP PM
3 2 (0.46%) SAP SM
3 2 (0.46%) Dynamics NAV
3 2 (0.46%) Retail-J
3 2 (0.46%) Oracle EBS R12
3 2 (0.46%) Servitor
4 1 (0.23%) Tesseract
Cloud Services
1 14 (3.19%) Office 365
2 4 (0.91%) Cloud Computing
3 1 (0.23%) SaaS
Communications & Networking
1 32 (7.29%) WAN
2 31 (7.06%) LAN
3 25 (5.69%) Firewall
3 25 (5.69%) Wireless
4 23 (5.24%) DNS
5 21 (4.78%) DHCP
6 15 (3.42%) MPLS
7 14 (3.19%) Internet
7 14 (3.19%) VPN
8 8 (1.82%) TCP/IP
8 8 (1.82%) Intranet
8 8 (1.82%) iSCSI
9 7 (1.59%) Cisco IOS
9 7 (1.59%) Cisco PIX
9 7 (1.59%) Network Security
9 7 (1.59%) Frame Relay
9 7 (1.59%) ATM
9 7 (1.59%) FTP
9 7 (1.59%) DMVPN
10 6 (1.37%) SAN
Database & Business Intelligence
1 35 (7.97%) SQL Server
2 12 (2.73%) SQL Server Integration Services
3 9 (2.05%) SQL Server 2008
3 9 (2.05%) MySQL
4 8 (1.82%) SQL Server 2012
5 7 (1.59%) SQL Server Reporting Services
6 6 (1.37%) SQL Server 2005
7 4 (0.91%) SQL Server Analysis Services
8 3 (0.68%) Relational Database
8 3 (0.68%) Data Warehouse
8 3 (0.68%) RDBMS
8 3 (0.68%) BusinessObjects
9 2 (0.46%) MS Access
9 2 (0.46%) BusinessObjects XI
9 2 (0.46%) Oracle Database
10 1 (0.23%) Big Data
10 1 (0.23%) OLAP
10 1 (0.23%) Oracle Reports
10 1 (0.23%) SQL Server 2000
10 1 (0.23%) OLTP
Development Applications
1 3 (0.68%) Oracle Forms
2 2 (0.46%) Visual Studio
General
1 76 (17.31%) Finance
2 21 (4.78%) Telecoms
3 19 (4.33%) Legal
4 18 (4.10%) Manufacturing
5 11 (2.51%) Law
6 10 (2.28%) Retail
7 9 (2.05%) Banking
8 4 (0.91%) Billing
8 4 (0.91%) Marketing
9 3 (0.68%) French Language
9 3 (0.68%) German Language
10 2 (0.46%) Games
10 2 (0.46%) Automotive
10 2 (0.46%) Back Office
11 1 (0.23%) Electronics
11 1 (0.23%) Retail Banking
Job Titles
1 95 (21.64%) Service Manager
2 72 (16.40%) Analyst
3 63 (14.35%) Services Delivery Manager
3 63 (14.35%) Delivery Manager
4 29 (6.61%) Team Leader
5 23 (5.24%) Business Analyst
6 21 (4.78%) Support Engineer
7 17 (3.87%) 2nd Line Support
7 17 (3.87%) Support Analyst
7 17 (3.87%) Customer Services Manager
7 17 (3.87%) IT Support
8 16 (3.64%) Architect
9 15 (3.42%) Support Team Leader
10 14 (3.19%) Desktop Support
10 14 (3.19%) Consultant
11 13 (2.96%) Senior Manager
11 13 (2.96%) Service Analyst
11 13 (2.96%) Desktop Team Leader
11 13 (2.96%) Desktop Support Team Leader
12 12 (2.73%) Technical Support
Libraries, Frameworks & Software Standards
1 23 (5.24%) .NET
2 13 (2.96%) ASP.NET
3 11 (2.51%) CSS
3 11 (2.51%) HTML
4 3 (0.68%) XML
4 3 (0.68%) COM
5 2 (0.46%) Web Services
5 2 (0.46%) EDI
5 2 (0.46%) Middleware
6 1 (0.23%) .NET Framework
6 1 (0.23%) jQuery
6 1 (0.23%) ASP.NET MVC
6 1 (0.23%) HTML5
6 1 (0.23%) XHTML
6 1 (0.23%) J2EE
Miscellaneous
1 45 (10.25%) Management Information System
2 29 (6.61%) Analytical Skills
3 17 (3.87%) Life Science
4 14 (3.19%) User Experience
4 14 (3.19%) Blackberry
5 9 (2.05%) Data Protection Act
6 7 (1.59%) PMI
6 7 (1.59%) Replication
7 6 (1.37%) Clustering
7 6 (1.37%) Statistics
8 4 (0.91%) CMDB
8 4 (0.91%) Wiki
8 4 (0.91%) CESG
9 3 (0.68%) FMCG
10 2 (0.46%) EqualLogic
10 2 (0.46%) Computer Science
10 2 (0.46%) Mobile App
10 2 (0.46%) GIS
10 2 (0.46%) CCTV
10 2 (0.46%) Foreign Exchange (FX)
Operating Systems
1 100 (22.78%) Windows
2 35 (7.97%) Windows 7
2 35 (7.97%) Windows Server 2012
3 34 (7.74%) Windows Server 2008
4 31 (7.06%) Windows Server 2003
5 18 (4.10%) Linux
6 12 (2.73%) Windows XP
7 8 (1.82%) UNIX
8 6 (1.37%) Android
8 6 (1.37%) Windows 8
9 5 (1.14%) Solaris
10 3 (0.68%) CentOS
11 2 (0.46%) Red Hat Enterprise Linux
11 2 (0.46%) Windows Vista
Processes & Methodologies
1 234 (53.30%) ITIL
2 77 (17.54%) Service Management
3 74 (16.86%) Project Management
4 71 (16.17%) Change Management
5 57 (12.98%) Incident Management
6 40 (9.11%) PRINCE2
7 39 (8.88%) Problem Management
8 37 (8.43%) Continuous Improvement
9 31 (7.06%) Disaster Recovery
10 28 (6.38%) Line Management
11 27 (6.15%) Coaching
12 26 (5.92%) Configuration Management
13 23 (5.24%) Business Continuity
13 23 (5.24%) Information Security
13 23 (5.24%) People Management
14 21 (4.78%) Change Control
14 21 (4.78%) Supplier Management
14 21 (4.78%) Stakeholder Management
15 19 (4.33%) Risk Assessment
16 18 (4.10%) Time Management
Programming Languages
1 59 (13.44%) SQL
2 19 (4.33%) Java
3 16 (3.64%) C#
4 12 (2.73%) PL/SQL
5 10 (2.28%) C
5 10 (2.28%) VB
6 9 (2.05%) VBScript
7 8 (1.82%) VB6
8 7 (1.59%) JavaScript
9 6 (1.37%) T-SQL
10 5 (1.14%) VBA
11 4 (0.91%) PHP
12 3 (0.68%) PowerShell
13 2 (0.46%) Shell Script
13 2 (0.46%) VB.NET
14 1 (0.23%) Bash Shell
Qualifications
1 51 (11.62%) Degree
2 38 (8.66%) ITIL Certification
3 30 (6.83%) Cisco Certification
4 28 (6.38%) Security Cleared
5 23 (5.24%) CCNP
6 20 (4.56%) Microsoft Certification
7 19 (4.33%) SC Cleared
8 16 (3.64%) CCNA
9 13 (2.96%) MCSE
10 10 (2.28%) VCP4
10 10 (2.28%) CCSE
11 7 (1.59%) CISSP
11 7 (1.59%) MCTS
11 7 (1.59%) MCITP
11 7 (1.59%) CCSA
12 5 (1.14%) PMP
12 5 (1.14%) MCSA
13 4 (0.91%) HND
13 4 (0.91%) ISEB
14 3 (0.68%) PRINCE2 Certification
Quality Assurance & Compliance
1 67 (15.26%) SLA
2 30 (6.83%) ISO/IEC 27001
3 9 (2.05%) QA
3 9 (2.05%) PCI DSS
4 7 (1.59%) ISO/IEC 17799
5 5 (1.14%) ISO 9001
6 2 (0.46%) Sarbanes-Oxley
6 2 (0.46%) HIPAA
6 2 (0.46%) COBIT
7 1 (0.23%) ISO 14001
System Software
1 50 (11.39%) Active Directory
2 26 (5.92%) VMware Infrastructure
3 14 (3.19%) vSphere
4 13 (2.96%) Hyper-V
5 7 (1.59%) XenApp
5 7 (1.59%) XenDesktop
6 6 (1.37%) Microsoft Virtual Server
7 3 (0.68%) VMware ESXi
8 2 (0.46%) Snort
9 1 (0.23%) VMware ESX
Systems Management
1 16 (3.64%) SCCM
2 13 (2.96%) NetBackup
3 7 (1.59%) Backup Exec
3 7 (1.59%) Symantec Enterprise Vault
4 5 (1.14%) SCDPM
5 2 (0.46%) Systems Management Server (SMS)
6 1 (0.23%) OpenView
6 1 (0.23%) CiscoWorks
Vendors
1 91 (20.73%) Microsoft
2 62 (14.12%) VMware
3 39 (8.88%) Cisco
4 23 (5.24%) Citrix
5 21 (4.78%) SAP
5 21 (4.78%) Oracle
6 17 (3.87%) Symantec
7 16 (3.64%) Dell
8 13 (2.96%) CheckPoint
9 11 (2.51%) Remedy
10 10 (2.28%) Avaya
11 9 (2.05%) Business Objects
12 7 (1.59%) HP
12 7 (1.59%) Nokia
13 6 (1.37%) Juniper
14 5 (1.14%) Salesforce.com
14 5 (1.14%) Apple
15 4 (0.91%) NetApp
15 4 (0.91%) IBM
16 3 (0.68%) Red Hat
Birmingham, West Midlands (County)
Websense Recruit Ltd
Salary: From £32,000 to £35,000 per annum £32-£35k per annum depending on expe
Posted: 9 hours ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £45000 - £55000 per annum
Posted: 14 hours ago
West Midlands
Harvey Nash plc
Salary: £40000 - £50000 per annum + pension + bonus
Posted: 16 hours ago
Worcester, Worcestershire
Greywood Associates Limited
Salary: £27000 - £35000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
Connectus
Salary: £50000 per annum
Posted: Yesterday
Warwick, Warwickshire
networx
Salary: £Competitive Salary
Posted: Yesterday
Stoke-on-trent, Staffordshire
RM Education
Salary: £33k - £38k per annum + (inc car allowance) + 5% bonus
Posted: 2 days ago
Solihull, West Midlands (County)
Stott & May
Salary: £40000 - £65000 Per Annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Harvey Nash plc
Salary: £45000 - £55000 per annum + Car + bonus
Posted: 6 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £40000 - £50000 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
Connectus
Salary: £40000 per annum + Final Salary Pension + more
Posted: 6 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £27000 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
CGI
Salary: £40000 - £52500 per annum + excellent benefits
Posted: 7 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 14 days ago
Birmingham, West Midlands (County)
SCC
Posted: 17 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £60,000 to £75,000 per annum Plus Car / Allowance & Bonus
Posted: 22 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £40,000 to £50,000 per annum
Posted: 24 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive + Benefits
Posted: 27 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive + Benefits
Posted: 27 days ago
Stoke-On-Trent, Staffordshire
RM Education
Salary: £33000 - £38000 per annum + (inc car allowance) + 5% bonus
Posted: 27 days ago