The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 52 78 53
Rank change year-on-year
+26 -25
Permanent jobs citing Service Delivery 253 185 226
As % of all permanent IT jobs located in the West Midlands 4.33% 3.43% 4.08%
As % of the Processes & Methodologies category 5.11% 4.32% 5.20%
Number of salaries quoted 182 137 195
Average salary £47,500 £55,000 £49,000
Average salary % change year-on-year
-13.63% +12.24%
90% offered a salary of more than £28,550 £27,560 £30,400
10% offered a salary of more than £74,500 £70,000 £67,500
UK excluding London average salary £45,000 £45,000 £43,250
% change year-on-year
- +4.04%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4954 4284 4350
As % of all permanent IT jobs located in the West Midlands 84.76% 79.50% 78.49%
Number of salaries quoted 4006 3551 3667
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £28,500 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,699
% change year-on-year
+4.70% +4.42%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 30 July 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 115 £50,000 -9.09% 21
Coventry -5 26 £40,000 -20.00% 3
Warwickshire -10 26 £60,000 +33.33%
Staffordshire +10 21 £35,000 -39.13% 2
Wolverhampton +4 10 £72,500 +123.07%
West Bromwich +3 7 £43,000 -
Shropshire -2 6 £25,000 -33.33%
Solihull +6 5 £45,000 +5.79%
Sutton Coldfield - 3 - -
Walsall -1 2 £42,500 -22.72%
Worcestershire -15 2 - - 1
Brierley Hill - 1 £40,000 -
Dudley - 1 £29,000 -
Herefordshire - 1 £40,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 July 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 233 (46.60%) ITIL
2 110 (22.00%) Finance
3 100 (20.00%) Service Management
4 97 (19.40%) Project Management
5 74 (14.80%) Windows
6 69 (13.80%) SLA
7 68 (13.60%) MS Excel
8 65 (13.00%) Stakeholder Management
9 64 (12.80%) Cisco
10 63 (12.60%) Microsoft
11 59 (11.80%) PRINCE2
11 59 (11.80%) Incident Management
12 53 (10.60%) SAP
12 53 (10.60%) Change Management
13 52 (10.40%) ITIL Certification
14 50 (10.00%) WAN
15 46 (9.20%) Data Centre
16 45 (9.00%) LAN
16 45 (9.00%) Manufacturing
17 44 (8.80%) Continuous Improvement
18 43 (8.60%) Cisco Certification
19 40 (8.00%) Degree
20 37 (7.40%) MS Office
20 37 (7.40%) Analytical Skills
21 36 (7.20%) Problem Management
22 35 (7.00%) Management Information System
22 35 (7.00%) Active Directory
23 34 (6.80%) SQL
23 34 (6.80%) Line Management
24 31 (6.20%) MPLS

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 July 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 17 (3.40%) SharePoint
2 13 (2.60%) MS Exchange
3 7 (1.40%) Exchange Server 2010
4 5 (1.00%) Exchange Server 2007
5 4 (0.80%) Exchange Server 2013
6 2 (0.40%) SharePoint 2010
6 2 (0.40%) OpenEdge
6 2 (0.40%) BizTalk Server
6 2 (0.40%) Exchange Server 2003
7 1 (0.20%) IBM Notes
7 1 (0.20%) Blackberry Enterprise Server
7 1 (0.20%) CMS
7 1 (0.20%) ColdFusion
Applications
1 68 (13.60%) MS Excel
2 37 (7.40%) MS Office
3 11 (2.20%) MS Project
4 9 (1.80%) MS PowerPoint
5 5 (1.00%) MS Visio
6 1 (0.20%) AutoCAD
6 1 (0.20%) CATIA
6 1 (0.20%) Spreadsheet
Business Applications
1 5 (1.00%) SAP SM
2 4 (0.80%) Remedy ITSM
3 3 (0.60%) Infor M3
3 3 (0.60%) Movex
3 3 (0.60%) assyst
4 2 (0.40%) Summit
4 2 (0.40%) SAP PM
5 1 (0.20%) Tesseract
5 1 (0.20%) Oracle HRMS
5 1 (0.20%) Oracle EBS
Cloud Services
1 16 (3.20%) Office 365
2 4 (0.80%) SaaS
3 3 (0.60%) PaaS
3 3 (0.60%) IaaS
4 1 (0.20%) Cloud Computing
Communications & Networking
1 50 (10.00%) WAN
2 45 (9.00%) LAN
3 31 (6.20%) MPLS
4 27 (5.40%) BGP
5 25 (5.00%) OSPF
6 24 (4.80%) Cisco IOS
7 21 (4.20%) Firewall
8 20 (4.00%) TCP/IP
9 16 (3.20%) VPN
10 15 (3.00%) DNS
10 15 (3.00%) VoIP
10 15 (3.00%) Wireless
11 11 (2.20%) VLAN
12 10 (2.00%) Internet
12 10 (2.00%) EIGRP
13 9 (1.80%) Cisco ASA
13 9 (1.80%) Spanning Tree
14 8 (1.60%) IOS XR
14 8 (1.60%) NX-OS
14 8 (1.60%) Cisco Nexus
Database & Business Intelligence
1 14 (2.80%) SQL Server
2 4 (0.80%) BusinessObjects
3 3 (0.60%) RDBMS
3 3 (0.60%) SQL Server Integration Services
3 3 (0.60%) Relational Database
4 2 (0.40%) MySQL
4 2 (0.40%) SQL Server 2005
4 2 (0.40%) SQL Server Analysis Services
4 2 (0.40%) SQL Server 2008
4 2 (0.40%) SQL Server 2012
5 1 (0.20%) Oracle Database
5 1 (0.20%) Oracle BI EE
5 1 (0.20%) Oracle Database 11g
5 1 (0.20%) Oracle Database 10g
5 1 (0.20%) InterSystems Cache
5 1 (0.20%) SQL Server Reporting Services
5 1 (0.20%) OLAP
5 1 (0.20%) Oracle Reports
5 1 (0.20%) OLTP
General
1 110 (22.00%) Finance
2 45 (9.00%) Manufacturing
3 26 (5.20%) Telecoms
4 24 (4.80%) Retail
5 23 (4.60%) Marketing
6 13 (2.60%) Legal
7 11 (2.20%) Publishing
8 9 (1.80%) Law
9 8 (1.60%) Military
9 8 (1.60%) Banking
10 6 (1.20%) Billing
10 6 (1.20%) French Language
10 6 (1.20%) German Language
11 4 (0.80%) Local Government
11 4 (0.80%) Electronics
11 4 (0.80%) Front Office
12 2 (0.40%) Aerospace
12 2 (0.40%) Corporate Banking
12 2 (0.40%) Advertising
13 1 (0.20%) Automotive
Job Titles
1 109 (21.80%) Service Manager
2 69 (13.80%) Delivery Manager
3 63 (12.60%) Services Delivery Manager
4 46 (9.20%) Analyst
5 38 (7.60%) Project Manager
6 28 (5.60%) Consultant
7 23 (4.60%) Head of Service Delivery
8 22 (4.40%) Team Leader
9 21 (4.20%) Support Engineer
10 19 (3.80%) Network Engineer
10 19 (3.80%) Business Analyst
11 18 (3.60%) Business Manager
12 16 (3.20%) Transition Manager
12 16 (3.20%) Architect
12 16 (3.20%) 2nd Line Support
13 15 (3.00%) Technical Manager
14 14 (2.80%) Senior Consultant
14 14 (2.80%) IT Project Manager
14 14 (2.80%) Service Transition Manager
15 12 (2.40%) Support Manager
Libraries, Frameworks & Software Standards
1 11 (2.20%) .NET
2 4 (0.80%) ASP.NET
2 4 (0.80%) HTML
3 3 (0.60%) .NET Framework
3 3 (0.60%) jQuery
4 2 (0.40%) Middleware
4 2 (0.40%) CSS
5 1 (0.20%) XML
5 1 (0.20%) EDI
5 1 (0.20%) COM
5 1 (0.20%) Application Packaging
Miscellaneous
1 46 (9.20%) Data Centre
2 37 (7.40%) Analytical Skills
3 35 (7.00%) Management Information System
4 16 (3.20%) Life Science
5 13 (2.60%) FMCG
6 11 (2.20%) Blackberry
7 10 (2.00%) PMI
8 6 (1.20%) Video Conferencing
8 6 (1.20%) User Experience
9 5 (1.00%) Replication
10 4 (0.80%) Clustering
11 3 (0.60%) Data Conversion
11 3 (0.60%) Public Cloud
11 3 (0.60%) Mobile Computing
12 2 (0.40%) Mobile App
12 2 (0.40%) Computer Science
12 2 (0.40%) Statistics
12 2 (0.40%) Chip and PIN
12 2 (0.40%) GIS
12 2 (0.40%) Handset
Operating Systems
1 74 (14.80%) Windows
2 19 (3.80%) Windows 7
3 18 (3.60%) Windows Server 2008
4 15 (3.00%) Windows Server 2012
5 13 (2.60%) Windows XP
6 11 (2.20%) Windows Server 2003
7 9 (1.80%) Linux
8 7 (1.40%) UNIX
9 6 (1.20%) Solaris
10 5 (1.00%) Windows 8
11 4 (0.80%) Windows Vista
12 1 (0.20%) Red Hat Enterprise Linux
12 1 (0.20%) Apple iOS
Processes & Methodologies
1 233 (46.60%) ITIL
2 100 (20.00%) Service Management
3 97 (19.40%) Project Management
4 65 (13.00%) Stakeholder Management
5 59 (11.80%) PRINCE2
5 59 (11.80%) Incident Management
6 53 (10.60%) Change Management
7 44 (8.80%) Continuous Improvement
8 36 (7.20%) Problem Management
9 34 (6.80%) Line Management
10 29 (5.80%) Coaching
11 26 (5.20%) ERP
11 26 (5.20%) Business Analysis
11 26 (5.20%) People Management
12 24 (4.80%) Mentoring
13 23 (4.60%) Performance Management
14 21 (4.20%) Root Cause Analysis
14 21 (4.20%) Supplier Management
14 21 (4.20%) Agile Software Development
15 20 (4.00%) Change Control
Programming Languages
1 34 (6.80%) SQL
2 10 (2.00%) Java
3 9 (1.80%) C#
4 7 (1.40%) C
5 5 (1.00%) JavaScript
5 5 (1.00%) VB
5 5 (1.00%) PL/SQL
6 4 (0.80%) VB6
7 3 (0.60%) PowerShell
8 2 (0.40%) VBA
9 1 (0.20%) VB.NET
9 1 (0.20%) Perl
9 1 (0.20%) PHP
9 1 (0.20%) VBScript
Qualifications
1 52 (10.40%) ITIL Certification
2 43 (8.60%) Cisco Certification
3 40 (8.00%) Degree
4 27 (5.40%) CCNP
5 21 (4.20%) CCNA
6 20 (4.00%) Security Cleared
7 15 (3.00%) PRINCE2 Certification
8 14 (2.80%) SC Cleared
9 13 (2.60%) CCIE
10 11 (2.20%) PMP
11 6 (1.20%) ISEB
12 5 (1.00%) PMI Certification
12 5 (1.00%) Microsoft Certification
12 5 (1.00%) PRINCE2 Practitioner
13 4 (0.80%) BC Cleared
13 4 (0.80%) APMP
14 3 (0.60%) ITIL Foundation Certificate
14 3 (0.60%) JNCIP
14 3 (0.60%) MCSE
15 2 (0.40%) MCSA
Quality Assurance & Compliance
1 69 (13.80%) SLA
2 13 (2.60%) ISO/IEC 27001
3 8 (1.60%) PCI DSS
4 7 (1.40%) ISO 9001
5 4 (0.80%) QA
6 2 (0.40%) PMBOK
6 2 (0.40%) COBIT
7 1 (0.20%) HIPAA
7 1 (0.20%) ISO/IEC 17799
7 1 (0.20%) Sarbanes-Oxley
System Software
1 35 (7.00%) Active Directory
2 10 (2.00%) VMware Infrastructure
2 10 (2.00%) Hyper-V
3 3 (0.60%) Microsoft Virtual Server
4 2 (0.40%) VMware ESX
4 2 (0.40%) vSphere
5 1 (0.20%) Oracle RAC
Systems Management
1 8 (1.60%) SCCM
2 2 (0.40%) CiscoWorks
3 1 (0.20%) Systems Management Server (SMS)
Vendors
1 64 (12.80%) Cisco
2 63 (12.60%) Microsoft
3 53 (10.60%) SAP
4 31 (6.20%) VMware
5 26 (5.20%) Oracle
6 22 (4.40%) Juniper
7 21 (4.20%) F5
8 16 (3.20%) Riverbed
8 16 (3.20%) CheckPoint
9 13 (2.60%) Citrix
9 13 (2.60%) HP
10 11 (2.20%) Avaya
11 10 (2.00%) PeopleSoft
11 10 (2.00%) Remedy
12 6 (1.20%) Dell
12 6 (1.20%) IBM
13 5 (1.00%) Computacenter
13 5 (1.00%) Mitel
14 4 (0.80%) BMC
15 3 (0.60%) EMC
West Midlands
Volaris Exec
Salary: £100000 - £130000 per annum + car allow + bonus + full benefits
Posted: 1 hour ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £65000.00 per annum + Extensive benefits
Posted: 3 hours ago
Birmingham, West Midlands (County)
Apollo Solutions
Salary: £55000 - £60000 per annum + Benefits, Bonus
Posted: Yesterday
West Midlands
Michael Page Technology
Salary: Good benefits package
Posted: Yesterday
Worcester, Worcestershire
Greywood Associates Limited
Salary: £28000 - £40000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Investigo Search & Selection
Salary: £50000 - £55000 per annum
Posted: 3 days ago
Birmingham
Capita - ITIN
Salary: £55000 - £65000 per annum + Benefits
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Connected IT
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
London, Coventry, Sheffiled
Trustmarque
Salary: Up to £30,000
Posted: 6 days ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 7 days ago
Birmingham
OCC Computer personnel
Salary: £55k - 60k per year + benefits
Posted: 7 days ago
Birmingham, West Midlands (County)
CGI
Salary: £35000 - £46000 per annum + excellent benefits
Posted: 7 days ago
Manchester or Birmingham or Farnborough
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 8 days ago
Manchester or Birmingham or Farnborough
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 8 days ago
Manchester or Birmingham or Farnborough
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 8 days ago
Manchester or Birmingham
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 15 days ago
Coventry
Erin Associates
Salary: £29500 - £30000 per annum + Benefits
Posted: 15 days ago
Birmingham, West Midlands (County)
SCC
Posted: 16 days ago
Staffordshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 16 days ago
Manchester or Birmingham or Farnborough
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 17 days ago