The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 74 53 67
Rank change year-on-year
-21 +14
Permanent jobs citing Service Delivery 182 233 168
As % of all permanent IT jobs located in the West Midlands 3.29% 4.19% 3.52%
As % of the Processes & Methodologies category 4.29% 5.41% 4.70%
Number of salaries quoted 138 200 115
Average salary £55,000 £47,750 £42,000
Average salary % change year-on-year
+15.18% +13.69%
90% offered a salary of more than £27,570 £30,000 £27,500
10% offered a salary of more than £70,000 £67,500 £67,750
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4240 4305 3572
As % of all permanent IT jobs located in the West Midlands 76.59% 77.43% 74.95%
Number of salaries quoted 3506 3643 3031
Average salary £41,000 £41,000 £40,000
Average salary % change year-on-year
- +2.50%
90% offered a salary of more than £28,000 £26,500 £27,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 22 August 2014.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -18 77 £55,000 +10.00% 11
Warwickshire +13 24 £47,500 +26.66% 1
Coventry +5 19 £50,000 +13.63% 1
Staffordshire -10 17 £57,500 +9.52% 2
Solihull -14 8 £36,018 -2.65% 1
Worcestershire - 8 £50,000 - 1
Walsall +1 7 £55,000 +27.90%
West Bromwich -2 2 - - 1
Shropshire - 2 £38,750 -
Wolverhampton - 1 £37,500 -
Tipton - 1 £36,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 August 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 186 (50.27%) ITIL
2 93 (25.14%) Finance
3 75 (20.27%) Windows
4 73 (19.73%) Project Management
5 69 (18.65%) Service Management
6 54 (14.59%) Microsoft
7 52 (14.05%) SLA
8 42 (11.35%) Change Management
8 42 (11.35%) Incident Management
9 41 (11.08%) Degree
9 41 (11.08%) Active Directory
10 40 (10.81%) ITIL V3
11 37 (10.00%) ITIL Certification
12 36 (9.73%) MS Office
13 35 (9.46%) Continuous Improvement
14 28 (7.57%) Telecoms
14 28 (7.57%) Operations Management
15 27 (7.30%) WSUS
15 27 (7.30%) Server Monitoring
15 27 (7.30%) Cisco
15 27 (7.30%) WAN
16 25 (6.76%) MS Excel
17 23 (6.22%) PRINCE2
17 23 (6.22%) Service Desk Management
18 22 (5.95%) VMware
19 21 (5.68%) IBM
20 20 (5.41%) CRM
20 20 (5.41%) Retail
21 19 (5.14%) Stakeholder Management
21 19 (5.14%) NetApp

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 August 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 11 (2.97%) SharePoint
2 8 (2.16%) MS Exchange
3 5 (1.35%) Exchange Server 2003
3 5 (1.35%) SharePoint 2013
3 5 (1.35%) Lync
4 4 (1.08%) SharePoint 2010
4 4 (1.08%) Exchange Server 2007
5 3 (0.81%) CMS
6 2 (0.54%) IIS
7 1 (0.27%) Apache
7 1 (0.27%) Tomcat
7 1 (0.27%) Exchange Server 2013
7 1 (0.27%) Exchange Server 2010
Applications
1 36 (9.73%) MS Office
2 25 (6.76%) MS Excel
3 6 (1.62%) MS PowerPoint
3 6 (1.62%) MS Visio
4 3 (0.81%) SPSS
5 1 (0.27%) MS Project
5 1 (0.27%) Spreadsheet
Business Applications
1 9 (2.43%) Dynamics CRM
2 4 (1.08%) Agresso
3 2 (0.54%) Remedy ITSM
3 2 (0.54%) assyst
3 2 (0.54%) SAP HR
3 2 (0.54%) SAP Payroll
4 1 (0.27%) Servitor
Cloud Services
1 4 (1.08%) Office 365
1 4 (1.08%) Cloud Computing
2 3 (0.81%) IaaS
3 2 (0.54%) PaaS
4 1 (0.27%) SaaS
4 1 (0.27%) Microsoft Azure
Communications & Networking
1 27 (7.30%) WAN
2 18 (4.86%) LAN
3 14 (3.78%) DNS
4 12 (3.24%) SAN
4 12 (3.24%) DHCP
5 11 (2.97%) SMTP
6 10 (2.70%) NAS
6 10 (2.70%) Unified Communications
6 10 (2.70%) Firewall
7 9 (2.43%) IP Telephony
7 9 (2.43%) Wireless
7 9 (2.43%) FTP
7 9 (2.43%) SNMP
7 9 (2.43%) FCoE
7 9 (2.43%) Fibre Channel
7 9 (2.43%) VLAN
7 9 (2.43%) iSCSI
8 8 (2.16%) VPN
9 7 (1.89%) DWDM
10 5 (1.35%) TCP/IP
Database & Business Intelligence
1 9 (2.43%) SQL Server
2 3 (0.81%) Oracle Database
3 2 (0.54%) Crystal Reports
4 1 (0.27%) Oracle Database 10g
4 1 (0.27%) Oracle Reports
4 1 (0.27%) Data Warehouse
4 1 (0.27%) MS Access
4 1 (0.27%) BusinessObjects
4 1 (0.27%) Oracle Database 11g
4 1 (0.27%) SQL Server 2008
4 1 (0.27%) SAP Data Services
Development Applications
1 1 (0.27%) Oracle Forms
1 1 (0.27%) MSI
General
1 93 (25.14%) Finance
2 28 (7.57%) Telecoms
3 20 (5.41%) Retail
4 15 (4.05%) Marketing
5 11 (2.97%) Banking
6 8 (2.16%) Manufacturing
6 8 (2.16%) Advertising
7 7 (1.89%) Legal
8 6 (1.62%) Back Office
9 5 (1.35%) Automotive
10 4 (1.08%) Billing
11 3 (0.81%) Local Government
12 2 (0.54%) Investment Banking
13 1 (0.27%) Aerospace
13 1 (0.27%) Pharmaceutical
Job Titles
1 101 (27.30%) Service Manager
2 62 (16.76%) Delivery Manager
3 51 (13.78%) Services Delivery Manager
4 36 (9.73%) Analyst
5 29 (7.84%) Architect
6 16 (4.32%) Infrastructure Manager
6 16 (4.32%) Technical Manager
7 15 (4.05%) IT Services Manager
7 15 (4.05%) Compliance Analyst
8 13 (3.51%) Project Manager
8 13 (3.51%) Consultant
9 12 (3.24%) Coordinator
10 10 (2.70%) Compliance Manager
10 10 (2.70%) IT Technical Manager
10 10 (2.70%) Solutions Architect
10 10 (2.70%) Infrastructure Architect
10 10 (2.70%) Change Manager
11 9 (2.43%) Security Manager
12 8 (2.16%) Cisco Engineer
13 7 (1.89%) Information Manager
Libraries, Frameworks & Software Standards
1 11 (2.97%) .NET
2 6 (1.62%) Middleware
2 6 (1.62%) ASP.NET
2 6 (1.62%) HTML
3 4 (1.08%) HTML5
3 4 (1.08%) jQuery
4 2 (0.54%) Application Packaging
4 2 (0.54%) ATL
4 2 (0.54%) RSS
5 1 (0.27%) CSS
5 1 (0.27%) SOAP
5 1 (0.27%) XML
5 1 (0.27%) .NET Framework
5 1 (0.27%) ASP.NET MVC
Miscellaneous
1 12 (3.24%) Statistics
2 9 (2.43%) CLARiiON
3 8 (2.16%) Replication
4 7 (1.89%) Management Information System
5 5 (1.35%) Firmware
5 5 (1.35%) CMDB
5 5 (1.35%) FMCG
5 5 (1.35%) Mobile App
6 4 (1.08%) Data Protection Act
7 3 (0.81%) Thin Client
7 3 (0.81%) NHS
7 3 (0.81%) Mathematics
7 3 (0.81%) Computer Science
7 3 (0.81%) Fat Client
7 3 (0.81%) Enterprise Software
7 3 (0.81%) Mobile Computing
8 2 (0.54%) EPoS
8 2 (0.54%) Clustering
9 1 (0.27%) Freedom of Information
9 1 (0.27%) Mainframe
Operating Systems
1 75 (20.27%) Windows
2 18 (4.86%) Linux
3 16 (4.32%) UNIX
4 11 (2.97%) Windows Server 2003
5 9 (2.43%) AIX
5 9 (2.43%) HPUX
5 9 (2.43%) Solaris
5 9 (2.43%) Windows Server 2008
6 7 (1.89%) Red Hat Enterprise Linux
6 7 (1.89%) Windows 7
7 4 (1.08%) Windows 8
7 4 (1.08%) Windows Server 2012
8 3 (0.81%) Windows XP
9 1 (0.27%) Android
9 1 (0.27%) Windows Phone
Processes & Methodologies
1 186 (50.27%) ITIL
2 73 (19.73%) Project Management
3 69 (18.65%) Service Management
4 42 (11.35%) Change Management
4 42 (11.35%) Incident Management
5 40 (10.81%) ITIL V3
6 35 (9.46%) Continuous Improvement
7 28 (7.57%) Operations Management
8 27 (7.30%) Server Monitoring
9 23 (6.22%) PRINCE2
9 23 (6.22%) Service Desk Management
10 20 (5.41%) CRM
11 19 (5.14%) Stakeholder Management
12 15 (4.05%) Statistical Analysis
13 14 (3.78%) Problem Management
14 13 (3.51%) Release Management
14 13 (3.51%) Network Management
15 12 (3.24%) Time Management
15 12 (3.24%) Supplier Management
15 12 (3.24%) Information Security
Programming Languages
1 13 (3.51%) SQL
2 5 (1.35%) C#
3 3 (0.81%) C
4 2 (0.54%) PowerShell
4 2 (0.54%) PL/SQL
5 1 (0.27%) ABAP
5 1 (0.27%) JavaScript
5 1 (0.27%) PHP
Qualifications
1 41 (11.08%) Degree
2 37 (10.00%) ITIL Certification
3 17 (4.59%) Security Cleared
4 13 (3.51%) Cisco Certification
5 12 (3.24%) Microsoft Certification
6 11 (2.97%) CCNA
7 9 (2.43%) MCSE
8 7 (1.89%) SC Cleared
9 6 (1.62%) CCNP
10 4 (1.08%) MCITP
10 4 (1.08%) MCP
11 3 (0.81%) ISEB
12 2 (0.54%) CCEE
12 2 (0.54%) CCAA
12 2 (0.54%) ITIL Foundation Certificate
12 2 (0.54%) ISTQB Foundation Certification
12 2 (0.54%) ISTQB
12 2 (0.54%) PMI Certification
12 2 (0.54%) PRINCE2 Certification
12 2 (0.54%) CCA
Quality Assurance & Compliance
1 52 (14.05%) SLA
2 18 (4.86%) QA
3 5 (1.35%) COBIT
3 5 (1.35%) ISO/IEC 27001
4 3 (0.81%) PCI DSS
5 2 (0.54%) ISO 9001
6 1 (0.27%) GxP
6 1 (0.27%) Sarbanes-Oxley
6 1 (0.27%) GPG13
System Software
1 41 (11.08%) Active Directory
2 8 (2.16%) Hyper-V
3 7 (1.89%) VMware Infrastructure
3 7 (1.89%) Microsoft Virtual Server
4 4 (1.08%) XenDesktop
5 2 (0.54%) Microsoft App-V
6 1 (0.27%) VMware ESX
6 1 (0.27%) Oracle RMAN
6 1 (0.27%) vSphere
6 1 (0.27%) XenApp
6 1 (0.27%) vCloud
Systems Management
1 27 (7.30%) WSUS
2 5 (1.35%) SCOM
3 4 (1.08%) SCCM
4 3 (0.81%) SCVMM
4 3 (0.81%) AppDNA
5 2 (0.54%) Tivoli NetView
6 1 (0.27%) Backup Exec
6 1 (0.27%) Oracle Enterprise Manager
6 1 (0.27%) SCOrch
6 1 (0.27%) SCSM
Vendors
1 54 (14.59%) Microsoft
2 27 (7.30%) Cisco
3 22 (5.95%) VMware
4 21 (5.68%) IBM
5 19 (5.14%) NetApp
6 18 (4.86%) HP
7 16 (4.32%) Citrix
8 14 (3.78%) Fujitsu
9 13 (3.51%) Oracle
10 10 (2.70%) Sun
11 9 (2.43%) StorageTek
11 9 (2.43%) EMC
12 8 (2.16%) Nortel
12 8 (2.16%) Business Objects
13 7 (1.89%) SAP
13 7 (1.89%) Red Hat
14 6 (1.62%) Juniper
15 4 (1.08%) Avaya
15 4 (1.08%) Remedy
15 4 (1.08%) BT
Solihull, West Midlands (County)
Connectus
Salary: £35000 - £42000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Adria Solutions Ltd
Salary: £25000 - £29000 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: Yesterday
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £20000.00 - £30000.00 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £50K + Bonus + Benefits
Posted: Yesterday
West Midlands (County)
SBC Recruitment Ltd
Salary: From £45,000 to £55,000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: £50000 to £60000 per annum
Posted: 3 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £26000 - £28000 per annum + Excellent package
Posted: 4 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £65000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £60000 - £65000 per annum + Car Allowance & Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £60000 - £70000 per annum + Car Allowance & Benefits
Posted: 5 days ago
Birmingham
QA Apprenticeships
Salary: £7,995 pa
Posted: 8 days ago
Coventry
DP Connect
Salary: £35000 - £40000 per annum + 30 Days Holiday, BUPA + More
Posted: 9 days ago
Birmingham
OCC Computer personnel
Salary: 40000-45000 Per Annum Plus Benefits and Bonus
Posted: 11 days ago
Stoke-On-Trent, Staffordshire
RM Education
Salary: £28000 - £35000 per annum + bonus
Posted: 15 days ago
Birmingham
Reed Technology - UK Posting Account
Salary: £48000 - £55000 per annum
Posted: 17 days ago
Birmingham
The People Network
Salary: £70000 - £85000 per annum + Excellent Benefits
Posted: 18 days ago