The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Services Delivery
Rank 57 61 62
Rank change year-on-year
+4 +1
Permanent jobs citing Service Delivery 228 191 191
As % of all permanent IT jobs located in the West Midlands 4.34% 3.90% 3.75%
As % of the Processes & Methodologies category 5.39% 4.81% 4.84%
Number of salaries quoted 167 152 152
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £28,495 £32,700 £27,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4230 3971 3950
As % of all permanent IT jobs located in the West Midlands 80.45% 81.06% 77.60%
Number of salaries quoted 3533 3294 3309
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £27,500 £28,500 £27,500
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 17 April 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 100 £45,000 -12.19% 9
Coventry -3 35 £48,500 +10.85% 6
Warwickshire +2 30 £45,000 +24.13% 8
Solihull -4 12 £47,500 +2.70% 1
Staffordshire -5 9 £35,500 -30.73% 2
West Bromwich +8 6 - - 2
Worcestershire +5 6 £55,000 +37.50% 1
Dudley -5 6 £29,000 -38.94%
Shropshire -8 6 £31,000 -52.30%
Wolverhampton +7 4 £35,000 +12.00%
Walsall -3 1 - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 April 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 240 (55.30%) ITIL
2 98 (22.58%) Windows
3 91 (20.97%) Finance
4 82 (18.89%) Project Management
5 81 (18.66%) Microsoft
6 78 (17.97%) SLA
7 77 (17.74%) Service Management
8 62 (14.29%) VMware
9 61 (14.06%) MS Excel
10 57 (13.13%) Change Management
11 54 (12.44%) Active Directory
12 53 (12.21%) Management Information System
13 51 (11.75%) PRINCE2
14 50 (11.52%) Degree
15 48 (11.06%) Incident Management
15 48 (11.06%) Continuous Improvement
16 47 (10.83%) SQL
17 45 (10.37%) Cisco
17 45 (10.37%) ITIL Certification
18 39 (8.99%) Windows 7
19 38 (8.76%) Stakeholder Management
19 38 (8.76%) SAP
19 38 (8.76%) WAN
20 37 (8.53%) Windows Server 2008
20 37 (8.53%) Windows Server 2012
21 36 (8.29%) LAN
22 35 (8.06%) Firewall
22 35 (8.06%) ISO/IEC 27001
23 34 (7.83%) Telecoms
24 33 (7.60%) SQL Server

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 April 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 27 (6.22%) MS Exchange
2 21 (4.84%) Exchange Server 2010
3 13 (3.00%) Exchange Server 2013
4 11 (2.53%) SharePoint
5 10 (2.30%) Exchange Server 2007
6 5 (1.15%) Tomcat
7 4 (0.92%) OpenEdge
7 4 (0.92%) Exchange Server 2003
7 4 (0.92%) Lync
8 3 (0.69%) Drupal
8 3 (0.69%) Blackberry Enterprise Server
8 3 (0.69%) CMS
8 3 (0.69%) Apache
9 2 (0.46%) IIS
9 2 (0.46%) SharePoint 2013
Applications
1 61 (14.06%) MS Excel
2 21 (4.84%) MS Office
3 15 (3.46%) MS PowerPoint
4 9 (2.07%) MS Visio
5 7 (1.61%) MS Project
6 1 (0.23%) Spreadsheet
Business Applications
1 5 (1.15%) SAP SM
2 3 (0.69%) Oracle EBS
2 3 (0.69%) Movex
2 3 (0.69%) assyst
2 3 (0.69%) Infor M3
3 2 (0.46%) Oracle EBS R12
3 2 (0.46%) SAP PM
4 1 (0.23%) Tesseract
4 1 (0.23%) Dynamics NAV
Cloud Services
1 14 (3.23%) Office 365
2 4 (0.92%) Mimecast
3 2 (0.46%) Cloud Computing
4 1 (0.23%) SaaS
Communications & Networking
1 38 (8.76%) WAN
2 36 (8.29%) LAN
3 35 (8.06%) Firewall
4 29 (6.68%) Wireless
4 29 (6.68%) DNS
5 22 (5.07%) VPN
6 21 (4.84%) MPLS
6 21 (4.84%) DHCP
7 17 (3.92%) Internet
8 14 (3.23%) VoIP
9 12 (2.76%) TCP/IP
9 12 (2.76%) Cisco IOS
10 9 (2.07%) VLAN
10 9 (2.07%) BGP
10 9 (2.07%) EIGRP
11 8 (1.84%) TACACS
11 8 (1.84%) Wireshark
11 8 (1.84%) SAN
11 8 (1.84%) Intranet
11 8 (1.84%) Network Security
Database & Business Intelligence
1 33 (7.60%) SQL Server
2 9 (2.07%) SQL Server 2008
2 9 (2.07%) SQL Server 2012
3 8 (1.84%) SQL Server Integration Services
4 5 (1.15%) MySQL
4 5 (1.15%) SQL Server 2005
5 4 (0.92%) RDBMS
5 4 (0.92%) Relational Database
5 4 (0.92%) SQL Server Analysis Services
6 3 (0.69%) BusinessObjects
6 3 (0.69%) SQL Server Reporting Services
7 2 (0.46%) MS Access
7 2 (0.46%) Data Warehouse
7 2 (0.46%) BusinessObjects XI
8 1 (0.23%) OLTP
8 1 (0.23%) OLAP
8 1 (0.23%) Oracle Reports
Development Applications
1 1 (0.23%) Visual Studio
1 1 (0.23%) Oracle Forms
General
1 91 (20.97%) Finance
2 34 (7.83%) Telecoms
3 23 (5.30%) Manufacturing
4 21 (4.84%) Legal
5 18 (4.15%) Marketing
6 13 (3.00%) Law
7 11 (2.53%) Banking
8 7 (1.61%) Retail
9 6 (1.38%) French Language
9 6 (1.38%) German Language
10 2 (0.46%) Billing
10 2 (0.46%) Electronics
11 1 (0.23%) Back Office
11 1 (0.23%) Aerospace
11 1 (0.23%) Automotive
11 1 (0.23%) Games
11 1 (0.23%) Retail Banking
11 1 (0.23%) Corporate Banking
Job Titles
1 89 (20.51%) Service Manager
2 61 (14.06%) Analyst
3 43 (9.91%) Services Delivery Manager
3 43 (9.91%) Delivery Manager
4 30 (6.91%) Team Leader
5 24 (5.53%) Support Engineer
6 22 (5.07%) Project Manager
7 21 (4.84%) Consultant
7 21 (4.84%) 2nd Line Support
8 20 (4.61%) Business Manager
9 18 (4.15%) IT Support
10 16 (3.69%) Support Team Leader
10 16 (3.69%) Support Analyst
10 16 (3.69%) Desktop Support
11 15 (3.46%) Applications Support
11 15 (3.46%) Transition Manager
11 15 (3.46%) Service Transition Manager
12 14 (3.23%) Desktop Team Leader
12 14 (3.23%) Desktop Support Team Leader
12 14 (3.23%) Architect
Libraries, Frameworks & Software Standards
1 21 (4.84%) .NET
2 11 (2.53%) ASP.NET
3 7 (1.61%) HTML
4 6 (1.38%) CSS
5 3 (0.69%) COM
6 2 (0.46%) Web Services
6 2 (0.46%) EDI
6 2 (0.46%) Middleware
6 2 (0.46%) jQuery
7 1 (0.23%) ASP.NET MVC
7 1 (0.23%) .NET Framework
7 1 (0.23%) XML
Miscellaneous
1 53 (12.21%) Management Information System
2 33 (7.60%) Analytical Skills
3 17 (3.92%) Blackberry
4 15 (3.46%) User Experience
5 10 (2.30%) PMI
6 9 (2.07%) Data Protection Act
6 9 (2.07%) Life Science
7 8 (1.84%) Replication
8 6 (1.38%) Clustering
9 4 (0.92%) Statistics
10 3 (0.69%) Handset
10 3 (0.69%) Data Conversion
11 2 (0.46%) Computer Science
11 2 (0.46%) EqualLogic
11 2 (0.46%) Foreign Exchange (FX)
11 2 (0.46%) CCTV
12 1 (0.23%) SCADA
12 1 (0.23%) Mathematics
12 1 (0.23%) E-Learning
12 1 (0.23%) Cryptography
Operating Systems
1 98 (22.58%) Windows
2 39 (8.99%) Windows 7
3 37 (8.53%) Windows Server 2008
3 37 (8.53%) Windows Server 2012
4 31 (7.14%) Windows Server 2003
5 17 (3.92%) Linux
6 13 (3.00%) Windows XP
7 9 (2.07%) UNIX
8 7 (1.61%) Windows 8
9 6 (1.38%) Android
9 6 (1.38%) Solaris
10 3 (0.69%) CentOS
10 3 (0.69%) Red Hat Enterprise Linux
11 2 (0.46%) Windows Vista
12 1 (0.23%) Apple iOS
Processes & Methodologies
1 240 (55.30%) ITIL
2 82 (18.89%) Project Management
3 77 (17.74%) Service Management
4 57 (13.13%) Change Management
5 51 (11.75%) PRINCE2
6 48 (11.06%) Incident Management
6 48 (11.06%) Continuous Improvement
7 38 (8.76%) Stakeholder Management
8 32 (7.37%) Line Management
9 27 (6.22%) Disaster Recovery
9 27 (6.22%) Problem Management
10 26 (5.99%) Configuration Management
11 24 (5.53%) Root Cause Analysis
12 23 (5.30%) Information Security
13 22 (5.07%) Mentoring
14 21 (4.84%) Business Continuity
14 21 (4.84%) Business Analysis
15 19 (4.38%) Process Management
15 19 (4.38%) Coaching
15 19 (4.38%) Change Control
Programming Languages
1 47 (10.83%) SQL
2 16 (3.69%) C#
2 16 (3.69%) Java
3 11 (2.53%) PL/SQL
3 11 (2.53%) VB
4 9 (2.07%) VB6
5 8 (1.84%) C
5 8 (1.84%) JavaScript
6 5 (1.15%) VBScript
7 4 (0.92%) PowerShell
7 4 (0.92%) PHP
8 3 (0.69%) VBA
9 2 (0.46%) Shell Script
9 2 (0.46%) VB.NET
9 2 (0.46%) T-SQL
10 1 (0.23%) Bash Shell
Qualifications
1 50 (11.52%) Degree
2 45 (10.37%) ITIL Certification
3 29 (6.68%) Cisco Certification
4 23 (5.30%) Microsoft Certification
5 22 (5.07%) Security Cleared
6 21 (4.84%) CCNP
7 15 (3.46%) MCSE
8 14 (3.23%) CCNA
9 12 (2.76%) SC Cleared
10 11 (2.53%) CCSE
11 8 (1.84%) PMP
11 8 (1.84%) MCTS
11 8 (1.84%) MCITP
12 7 (1.61%) MCSA
12 7 (1.61%) CCSA
13 6 (1.38%) CISSP
14 3 (0.69%) PRINCE2 Certification
14 3 (0.69%) GIAC
14 3 (0.69%) DV Cleared
14 3 (0.69%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 78 (17.97%) SLA
2 35 (8.06%) ISO/IEC 27001
3 11 (2.53%) PCI DSS
4 8 (1.84%) ISO 9001
5 6 (1.38%) ISO/IEC 17799
5 6 (1.38%) QA
6 3 (0.69%) COBIT
7 2 (0.46%) HIPAA
7 2 (0.46%) Sarbanes-Oxley
8 1 (0.23%) ISO 14001
System Software
1 54 (12.44%) Active Directory
2 27 (6.22%) VMware Infrastructure
3 13 (3.00%) Hyper-V
4 11 (2.53%) vSphere
5 7 (1.61%) Microsoft Virtual Server
6 6 (1.38%) XenApp
6 6 (1.38%) XenDesktop
7 3 (0.69%) VMware ESXi
8 2 (0.46%) VMware ESX
9 1 (0.23%) Snort
Systems Management
1 18 (4.15%) SCCM
2 8 (1.84%) NetBackup
3 6 (1.38%) Backup Exec
3 6 (1.38%) Symantec Enterprise Vault
4 4 (0.92%) SCDPM
5 3 (0.69%) Systems Management Server (SMS)
6 1 (0.23%) CiscoWorks
Vendors
1 81 (18.66%) Microsoft
2 62 (14.29%) VMware
3 45 (10.37%) Cisco
4 38 (8.76%) SAP
5 24 (5.53%) Citrix
6 20 (4.61%) Oracle
7 13 (3.00%) Dell
7 13 (3.00%) Avaya
7 13 (3.00%) CheckPoint
8 10 (2.30%) Symantec
8 10 (2.30%) HP
9 8 (1.84%) Remedy
10 7 (1.61%) Salesforce.com
10 7 (1.61%) Business Objects
10 7 (1.61%) Nokia
11 6 (1.38%) Juniper
11 6 (1.38%) IBM
11 6 (1.38%) Mitel
12 5 (1.15%) Apple
12 5 (1.15%) NetApp
Tamworth, Staffordshire
Big Red Recruitment
Salary: £27850 per annum
Posted: 14 hours ago
Staffordshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 15 hours ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £26000 - £33000 per annum + 46days hols + exc pension
Posted: 17 hours ago
Birmingham, West Midlands (County)
Crimson Ltd
Salary: £40000 - £45000 per annum + benefits
Posted: 17 hours ago
Worcester, Worcestershire
University of Worcester
Salary: £18,031 - £20,198 pa, with opportunity to progress to £21,391 pa
Posted: 17 hours ago
Henley-In-Arden, West Midlands (County)
Senitor Associates
Salary: £30000 - £50000 per annum + Benefits + Great Company
Posted: Yesterday
Henley-In-Arden, West Midlands (County)
Senitor Associates
Salary: £30000 - £50000 per annum + Benefits + Great Company
Posted: Yesterday
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £22000 - £26000 per annum + Bonus + Bens
Posted: Yesterday
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £70,000 per annum + Benefits
Posted: Yesterday
Henley-In-Arden, West Midlands (County)
Senitor Associates
Salary: £30000 - £50000 per annum + Benefits + Great Company
Posted: 2 days ago
Warwickshire
Proprius Recruitment
Salary: From £40,000 to £80,000 per annum
Posted: 2 days ago
Warwick, Warwickshire
Proprius Recruitment
Salary: Up to £75,000 per annum
Posted: 2 days ago
Warwickshire
Proprius Recruitment
Salary: Up to £80,000 per annum
Posted: 2 days ago
Warwickshire
Proprius Recruitment
Salary: Up to £75,000 per annum
Posted: 2 days ago
Warwickshire
Proprius Recruitment
Salary: Up to £60,000 per annum
Posted: 2 days ago
Warwickshire
Vertical IT
Salary: £40000 - £60000 per annum + Benefits & Bonus
Posted: 2 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £45000.00 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Ashdown IT
Salary: £45000 - £55000 per annum + car allowance
Posted: 4 days ago
Coventry, West Midlands (County)
BAE Systems
Posted: 7 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £40,000 to £50,000 per annum + Bonus + Car
Posted: 7 days ago