The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Services Delivery
Rank 54 65 72
Rank change year-on-year
+11 +7
Permanent jobs citing Service Delivery 238 207 148
As % of all permanent IT jobs located in the West Midlands 4.22% 4.09% 3.43%
As % of the Processes & Methodologies category 4.86% 4.94% 4.16%
Number of salaries quoted 191 146 119
Average salary £45,000 £42,000 £41,000
Average salary % change year-on-year
+7.14% +2.43%
90% offered a salary of more than £29,000 £27,500 £27,500
10% offered a salary of more than £62,500 £65,000 £67,500
UK excluding London average salary £45,000 £45,000 £41,750
% change year-on-year
- +7.78%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4901 4194 3560
As % of all permanent IT jobs located in the West Midlands 86.94% 82.80% 82.58%
Number of salaries quoted 4039 3586 2872
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £30,000 £29,000 £27,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 9 February 2016.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +28 114 £43,974 -2.28% 12
Warwickshire -18 24 £43,596 +5.04% 2
Coventry -24 18 £52,500 +64.70% 3
Dudley +4 12 £39,000 +56.00%
Shropshire +10 10 £58,935 +51.11% 3
Staffordshire -5 9 £46,000 +17.94% 8
Solihull +3 5 £65,000 +52.94% 1
Walsall -9 3 £46,000 -
West Bromwich -15 2 £39,000 -33.33% 1
Wolverhampton +2 1 £60,000 +84.61%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 9 February 2016, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 188 (43.82%) ITIL
2 107 (24.94%) Finance
3 90 (20.98%) Service Management
4 72 (16.78%) SLA
5 54 (12.59%) ITIL Certification
6 53 (12.35%) Project Management
7 52 (12.12%) Stakeholder Management
8 51 (11.89%) Management Information System
9 48 (11.19%) Degree
10 47 (10.96%) Business Intelligence
11 46 (10.72%) Incident Management
12 43 (10.02%) Microsoft
13 42 (9.79%) Change Management
13 42 (9.79%) Continuous Improvement
14 40 (9.32%) Linux
15 39 (9.09%) ITSM
16 38 (8.86%) Local Government
16 38 (8.86%) Data Management
17 36 (8.39%) Data Centre
18 32 (7.46%) Windows
19 30 (6.99%) PRINCE2
19 30 (6.99%) SAP
19 30 (6.99%) Cisco
20 29 (6.76%) Agile Software Development
20 29 (6.76%) Presales
21 28 (6.53%) Problem Management
21 28 (6.53%) SQL Server
21 28 (6.53%) MS Excel
22 27 (6.29%) LAN
22 27 (6.29%) .NET

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 9 February 2016, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 18 (4.20%) BizTalk Server
2 9 (2.10%) SharePoint
3 5 (1.17%) Exchange Server 2013
3 5 (1.17%) IIS
4 4 (0.93%) Apache
4 4 (0.93%) WebSphere
5 3 (0.70%) MS Exchange
6 2 (0.47%) Exchange Server 2010
6 2 (0.47%) Moodle
6 2 (0.47%) SharePoint 2010
6 2 (0.47%) SharePoint 2013
6 2 (0.47%) Skype for Business
6 2 (0.47%) WebSphere Application Server
7 1 (0.23%) Confluence
7 1 (0.23%) IBM Notes
7 1 (0.23%) Node.js
Applications
1 28 (6.53%) MS Excel
2 16 (3.73%) MS Office
3 5 (1.17%) MS PowerPoint
4 3 (0.70%) MS Project
5 1 (0.23%) AutoCAD
5 1 (0.23%) MS Visio
5 1 (0.23%) Spreadsheet
Business Applications
1 6 (1.40%) SAP FI-AR
1 6 (1.40%) SAP SM
2 5 (1.17%) Unit4 Business World
3 2 (0.47%) SAP CO
3 2 (0.47%) SAP FI
3 2 (0.47%) SAP FI/CO
4 1 (0.23%) Remedy ITSM
4 1 (0.23%) SAP CRM
4 1 (0.23%) SAP CS
4 1 (0.23%) SAP SD
4 1 (0.23%) SAP SRM
4 1 (0.23%) Summit
Cloud Services
1 14 (3.26%) Amazon AWS
2 10 (2.33%) PaaS
3 6 (1.40%) Cloud Computing
4 5 (1.17%) SaaS
5 4 (0.93%) Microsoft Azure
5 4 (0.93%) Office 365
Communications & Networking
1 27 (6.29%) LAN
2 21 (4.90%) Firewall
3 19 (4.43%) SAN
4 16 (3.73%) WAN
5 12 (2.80%) Wi-Fi
6 11 (2.56%) WLAN
7 10 (2.33%) VPN
8 9 (2.10%) Telepresence
9 7 (1.63%) VoIP
10 4 (0.93%) LDAP
11 3 (0.70%) DNS
11 3 (0.70%) Internet
11 3 (0.70%) MPLS
11 3 (0.70%) Network Security
11 3 (0.70%) SSL
11 3 (0.70%) TCP/IP
11 3 (0.70%) Unified Communications
12 2 (0.47%) DHCP
12 2 (0.47%) Intrusion Detection
12 2 (0.47%) Wireless
Database & Business Intelligence
1 28 (6.53%) SQL Server
2 17 (3.96%) MySQL
3 9 (2.10%) Data Warehouse
4 8 (1.86%) SQL Server Reporting Services
5 7 (1.63%) SQL Server Integration Services
6 5 (1.17%) SQL Server Analysis Services
7 4 (0.93%) BusinessObjects
7 4 (0.93%) Data Mining
7 4 (0.93%) PostgreSQL
7 4 (0.93%) SQL Server 2012
8 3 (0.70%) Oracle Database
8 3 (0.70%) Relational Database
9 2 (0.47%) MS Access
9 2 (0.47%) Oracle BI EE
9 2 (0.47%) Oracle ODI
9 2 (0.47%) SQL Server 2005
9 2 (0.47%) SQL Server 2014
10 1 (0.23%) InterSystems Cache
10 1 (0.23%) Microsoft Analysis Services
10 1 (0.23%) Oracle Database 11g
Development Applications
1 13 (3.03%) Team Foundation Server
2 11 (2.56%) Git (software)
2 11 (2.56%) Subversion
3 8 (1.86%) Visual Studio
4 6 (1.40%) LSMW
5 1 (0.23%) Hudson
5 1 (0.23%) VSS/SourceSafe
General
1 107 (24.94%) Finance
2 38 (8.86%) Local Government
3 22 (5.13%) Retail
4 18 (4.20%) Legal
5 16 (3.73%) Marketing
6 10 (2.33%) Manufacturing
6 10 (2.33%) Telecoms
7 6 (1.40%) Billing
7 6 (1.40%) Law
8 4 (0.93%) Automotive
8 4 (0.93%) French Language
8 4 (0.93%) German Language
9 3 (0.70%) Banking
10 2 (0.47%) Advertising
10 2 (0.47%) Games
11 1 (0.23%) Financial Institution
11 1 (0.23%) Publishing
11 1 (0.23%) Retail Banking
Job Titles
1 128 (29.84%) Service Manager
2 96 (22.38%) Delivery Manager
3 89 (20.75%) Services Delivery Manager
4 72 (16.78%) Analyst
5 43 (10.02%) IT Manager
6 33 (7.69%) IT Services Manager
7 24 (5.59%) IT Services Delivery Manager
8 20 (4.66%) Project Manager
9 18 (4.20%) ITIL Manager
10 17 (3.96%) Business Analyst
10 17 (3.96%) ITIL Service Manager
10 17 (3.96%) Senior Analyst
10 17 (3.96%) Technical Manager
11 16 (3.73%) Developer
11 16 (3.73%) ITIL Service Delivery Manager
11 16 (3.73%) Service Analyst
12 14 (3.26%) Service Desk Manager
12 14 (3.26%) Technical Leader
13 13 (3.03%) Consultant
13 13 (3.03%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 27 (6.29%) .NET
2 15 (3.50%) ASP.NET
3 14 (3.26%) LAMP
3 14 (3.26%) Middleware
4 9 (2.10%) ASP.NET Web API
4 9 (2.10%) SAP Basis
4 9 (2.10%) Web Services
4 9 (2.10%) XML
5 8 (1.86%) ASP.NET MVC
5 8 (1.86%) REST
5 8 (1.86%) SOAP
5 8 (1.86%) WCF
5 8 (1.86%) XSLT
6 5 (1.17%) HTML
7 4 (0.93%) ASP.NET MVC 4
7 4 (0.93%) LAPP Stack
8 3 (0.70%) CSS
8 3 (0.70%) ODBC
9 2 (0.47%) IBM Integration Bus
9 2 (0.47%) jQuery
Miscellaneous
1 51 (11.89%) Management Information System
2 36 (8.39%) Data Centre
3 24 (5.59%) Analytical Skills
4 23 (5.36%) Mobile App
4 23 (5.36%) Statistics
5 16 (3.73%) VLE
6 11 (2.56%) Private Cloud
7 10 (2.33%) Video Conferencing
8 7 (1.63%) Economics
8 7 (1.63%) PMI
9 6 (1.40%) Computer Science
9 6 (1.40%) Replication
10 5 (1.17%) Fat Client
10 5 (1.17%) Thin Client
11 4 (0.93%) Data Extraction
11 4 (0.93%) e-Learning
11 4 (0.93%) FMCG
11 4 (0.93%) Life Science
11 4 (0.93%) PACS
11 4 (0.93%) Telematics
Operating Systems
1 40 (9.32%) Linux
2 32 (7.46%) Windows
3 15 (3.50%) Unix
4 9 (2.10%) Mac OS X
4 9 (2.10%) MVS
5 5 (1.17%) Ubuntu
5 5 (1.17%) Windows Server
6 3 (0.70%) Android
6 3 (0.70%) VMS
6 3 (0.70%) Windows 7
7 2 (0.47%) Red Hat Enterprise Linux
7 2 (0.47%) Windows Server 2008
8 1 (0.23%) Solaris
8 1 (0.23%) Windows 8
8 1 (0.23%) Windows Server 2012
8 1 (0.23%) Windows XP
Processes & Methodologies
1 188 (43.82%) ITIL
2 90 (20.98%) Service Management
3 53 (12.35%) Project Management
4 52 (12.12%) Stakeholder Management
5 47 (10.96%) Business Intelligence
6 46 (10.72%) Incident Management
7 42 (9.79%) Change Management
7 42 (9.79%) Continuous Improvement
8 39 (9.09%) ITSM
9 38 (8.86%) Data Management
10 30 (6.99%) PRINCE2
11 29 (6.76%) Agile Software Development
11 29 (6.76%) Presales
12 28 (6.53%) Problem Management
13 26 (6.06%) SOA
14 24 (5.59%) Mentoring
15 23 (5.36%) CRM
16 20 (4.66%) Analytics
16 20 (4.66%) Supplier Management
17 19 (4.43%) Coaching
Programming Languages
1 26 (6.06%) SQL
2 22 (5.13%) C#
3 8 (1.86%) XPath
4 7 (1.63%) Perl
5 6 (1.40%) Bash Shell
6 5 (1.17%) C
6 5 (1.17%) Java
6 5 (1.17%) JavaScript
6 5 (1.17%) PL/SQL
7 4 (0.93%) ABAP
7 4 (0.93%) PHP
7 4 (0.93%) Python
7 4 (0.93%) VB.NET
8 3 (0.70%) VB
8 3 (0.70%) VB6
9 2 (0.47%) Ruby
9 2 (0.47%) VBA
10 1 (0.23%) T-SQL
Qualifications
1 54 (12.59%) ITIL Certification
2 48 (11.19%) Degree
3 17 (3.96%) Security Cleared
4 14 (3.26%) Cisco Certification
5 12 (2.80%) SC Cleared
6 11 (2.56%) Microsoft Certification
7 9 (2.10%) PMI Certification
8 7 (1.63%) A+ Certification
8 7 (1.63%) MCP
8 7 (1.63%) PRINCE2 Certification
9 6 (1.40%) CCIE
9 6 (1.40%) CCNA
9 6 (1.40%) CISSP
10 4 (0.93%) MCSE
10 4 (0.93%) SAP Certification
11 3 (0.70%) CCNP
11 3 (0.70%) CISM
11 3 (0.70%) PRINCE2 Practitioner
12 2 (0.47%) PCI QSA
12 2 (0.47%) PMP
Quality Assurance & Compliance
1 72 (16.78%) SLA
2 21 (4.90%) QA
3 5 (1.17%) ISO/IEC 20000
3 5 (1.17%) ISO/IEC 27001
4 4 (0.93%) HL7
4 4 (0.93%) Sarbanes-Oxley
5 2 (0.47%) COBIT
5 2 (0.47%) ISO 9001
5 2 (0.47%) PCI DSS
6 1 (0.23%) Data Quality
System Software
1 12 (2.80%) Active Directory
1 12 (2.80%) VMware Infrastructure
2 5 (1.17%) Hyper-V
3 3 (0.70%) VMware Workstation
4 2 (0.47%) Microsoft Virtual Server
4 2 (0.47%) XenApp
5 1 (0.23%) Docker
5 1 (0.23%) Oracle RAC
5 1 (0.23%) Snort
5 1 (0.23%) vSphere
Systems Management
1 9 (2.10%) AirWatch
2 4 (0.93%) Cacti
2 4 (0.93%) Nagios
2 4 (0.93%) SCCM
2 4 (0.93%) ZABBIX
3 2 (0.47%) Opscode Chef
3 2 (0.47%) Puppet
3 2 (0.47%) Rundeck
3 2 (0.47%) Salt
3 2 (0.47%) SCOM
4 1 (0.23%) Cisco CUCM
4 1 (0.23%) OpenView
4 1 (0.23%) WSUS
Vendors
1 43 (10.02%) Microsoft
2 30 (6.99%) Cisco
2 30 (6.99%) SAP
3 21 (4.90%) Oracle
4 16 (3.73%) VMware
5 9 (2.10%) HP
5 9 (2.10%) Polycom
6 7 (1.63%) Avaya
6 7 (1.63%) Citrix
6 7 (1.63%) Siebel
7 6 (1.40%) ServiceNow
8 5 (1.17%) Dell
8 5 (1.17%) NetApp
9 4 (0.93%) IBM
9 4 (0.93%) Juniper
9 4 (0.93%) Red Hat
10 3 (0.70%) Apple
10 3 (0.70%) Remedy
11 2 (0.47%) LANDesk
11 2 (0.47%) Yardi
Telford, Shropshire
Experis Ltd
Salary: £45000 - £60000 per annum + Benefits
Posted: Yesterday
Tamworth, Staffordshire
Nigel Frank International Ltd
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £45k - 55k per year + Benefits + Car
Posted: 4 days ago
Warwickshire
Maclean Moore Consulting
Salary: From £70,000 to £100,000 per annum Bonus, Pension, Healthcare, Life In
Posted: 4 days ago
Birmingham, West Midlands (County)
Polar Recruitment
Salary: £70000 - £80000 per annum + + Car & Win Bonuses (ote £110k+)
Posted: 4 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £35000 - £50000 per annum + Benefits (incl car)
Posted: 4 days ago
West Midlands
ARC IT Recruitment Ltd
Salary: £55000 Per Annum plus Benefits/Bonus
Posted: 4 days ago
Tamworth, Staffordshire
Nigel Frank International Ltd
Posted: 4 days ago
West Bromwich, West Midlands (County)
Experis Ltd
Salary: £45000.00 - £50000.00 per annum + Car All + 10% Bonus + Bens
Posted: 4 days ago
Birmingham, West Midlands (County)
Streamline Connections
Salary: £25000 - £32000.00 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
AAP3
Salary: £27000 - £30000 per annum + benefits
Posted: 6 days ago
Solihull
Capita plc
Posted: 7 days ago
City, Birmingham
Quant Capital
Salary: up to £45,000 per year
Posted: 8 days ago
Birmingham
West Midlands Fire Service
Salary: £19742 - £20849
Posted: 8 days ago
Coventry
Ampersand Consulting
Salary: £40000 - £50000 per annum + Car Allowance
Posted: 13 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £54285 per annum + 40d Hol+Final Sal Pen+Health
Posted: 13 days ago
Coventry
Ampersand Consulting
Salary: £40000 - £50000 per annum + 4200 Car Allowance
Posted: 14 days ago
Staffordshire
greywood
Salary: £35000 - £50000 per annum + Benefits
Posted: 14 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £54285 per annum + 40d Hol+Final Sal Pen+Health
Posted: 18 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £43974.00 per annum + 40d Hol+Final Sal Pen+Health
Posted: 18 days ago
Stoke-On-Trent, Staffordshire
RM plc
Salary: £16500 - £19500 per annum + Bonus & Benefits
Posted: 20 days ago
Birmingham
aap3
Salary: £27000 - £30000 per annum + benefits
Posted: 20 days ago
Lichfield
Hays Specialist Recruitment Ltd
Salary: £40000.00 - £50000.00 per annum
Posted: 20 days ago
Birmingham
Computer Futures
Salary: £18000 per annum + competitive
Posted: 21 days ago
Warwick, Warwickshire
Iress
Posted: 24 days ago
Stoke-On-Trent, Staffordshire
RM plc
Salary: £44000 - £48000 per annum + (inc car allowance) + 5% bonus
Posted: 25 days ago
Telford
Ampersand Consulting
Salary: £50000 - £65000 per annum + Car Allowance, Fantastic Benefits
Posted: 25 days ago
Stoke-On-Trent, Staffordshire
Stoke on Trent City Council
Salary: Competitive
Posted: 26 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £60000.00 per annum
Posted: 27 days ago