The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 51 78 69
Rank change year-on-year
+27 -9
Permanent jobs citing Service Delivery 263 186 201
As % of all permanent IT jobs located in the West Midlands 4.56% 3.42% 3.72%
As % of the Processes & Methodologies category 5.44% 4.27% 4.71%
Number of salaries quoted 196 146 171
Average salary £47,500 £52,500 £45,000
Average salary % change year-on-year
-9.52% +16.66%
90% offered a salary of more than £27,450 £30,000 £31,000
10% offered a salary of more than £72,750 £70,000 £70,000
UK excluding London average salary £45,000 £45,000 £42,625
% change year-on-year
- +5.57%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4837 4352 4267
As % of all permanent IT jobs located in the West Midlands 83.79% 80.12% 79.02%
Number of salaries quoted 3976 3646 3593
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £29,000 £27,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 1 July 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 114 £47,500 -13.63% 14
Warwickshire -4 40 £58,750 +30.55% 1
Coventry +2 25 £40,000 -11.11% 5
Staffordshire +15 23 £39,125 -31.95% 1
West Bromwich +14 14 £43,000 -
Wolverhampton +14 8 £54,000 +80.00% 1
Shropshire -2 6 £25,000 -33.33% 2
Dudley - 5 £29,000 -
Solihull +2 4 £45,000 +2.85% 2
Worcestershire -16 3 £30,000 -40.00%
Walsall +5 2 £42,500 -22.72%
Sutton Coldfield 0 1 - -
Herefordshire - 1 £40,000 -
Brierley Hill - 1 £40,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 July 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 241 (49.69%) ITIL
2 109 (22.47%) Finance
3 96 (19.79%) Project Management
4 86 (17.73%) Service Management
5 80 (16.49%) Windows
6 73 (15.05%) SLA
7 67 (13.81%) Cisco
8 66 (13.61%) MS Excel
9 65 (13.40%) Microsoft
10 63 (12.99%) PRINCE2
11 57 (11.75%) Stakeholder Management
12 55 (11.34%) Incident Management
13 52 (10.72%) WAN
14 49 (10.10%) Continuous Improvement
15 48 (9.90%) ITIL Certification
15 48 (9.90%) Change Management
16 46 (9.48%) Degree
16 46 (9.48%) Data Centre
17 45 (9.28%) Cisco Certification
17 45 (9.28%) LAN
17 45 (9.28%) SAP
18 44 (9.07%) Management Information System
19 38 (7.84%) Active Directory
20 35 (7.22%) VMware
20 35 (7.22%) Analytical Skills
21 34 (7.01%) Line Management
21 34 (7.01%) Manufacturing
21 34 (7.01%) MS Office
22 33 (6.80%) MPLS
23 32 (6.60%) SQL

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 July 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 16 (3.30%) MS Exchange
2 14 (2.89%) SharePoint
3 8 (1.65%) Exchange Server 2010
4 7 (1.44%) Exchange Server 2013
5 5 (1.03%) Exchange Server 2007
6 3 (0.62%) Exchange Server 2003
7 2 (0.41%) SharePoint 2010
7 2 (0.41%) BizTalk Server
7 2 (0.41%) Blackberry Enterprise Server
7 2 (0.41%) OpenEdge
8 1 (0.21%) ColdFusion
8 1 (0.21%) IBM Notes
8 1 (0.21%) CMS
Applications
1 66 (13.61%) MS Excel
2 34 (7.01%) MS Office
3 9 (1.86%) MS Project
4 5 (1.03%) MS Visio
4 5 (1.03%) MS PowerPoint
5 1 (0.21%) Spreadsheet
5 1 (0.21%) AutoCAD
Business Applications
1 5 (1.03%) SAP SM
2 3 (0.62%) Movex
2 3 (0.62%) assyst
2 3 (0.62%) Infor M3
3 2 (0.41%) MIS ActiveH
3 2 (0.41%) Remedy ITSM
3 2 (0.41%) Summit
3 2 (0.41%) SAP PM
3 2 (0.41%) Oracle EBS
4 1 (0.21%) Oracle HRMS
4 1 (0.21%) Tesseract
Cloud Services
1 14 (2.89%) Office 365
2 4 (0.82%) SaaS
3 3 (0.62%) PaaS
3 3 (0.62%) IaaS
4 2 (0.41%) Cloud Computing
Communications & Networking
1 52 (10.72%) WAN
2 45 (9.28%) LAN
3 33 (6.80%) MPLS
4 30 (6.19%) Firewall
5 24 (4.95%) VPN
5 24 (4.95%) Cisco IOS
6 23 (4.74%) BGP
7 22 (4.54%) Wireless
8 21 (4.33%) OSPF
9 20 (4.12%) TCP/IP
10 18 (3.71%) DNS
11 16 (3.30%) VoIP
12 13 (2.68%) Internet
13 11 (2.27%) EIGRP
13 11 (2.27%) VLAN
14 10 (2.06%) Cisco ASA
15 9 (1.86%) Spanning Tree
15 9 (1.86%) Wireshark
16 8 (1.65%) Cisco Nexus
17 7 (1.44%) HSRP
Database & Business Intelligence
1 15 (3.09%) SQL Server
2 4 (0.82%) SQL Server Integration Services
3 3 (0.62%) SQL Server 2008
3 3 (0.62%) SQL Server 2012
4 2 (0.41%) Relational Database
4 2 (0.41%) SQL Server Analysis Services
4 2 (0.41%) MySQL
4 2 (0.41%) Oracle Reports
4 2 (0.41%) RDBMS
4 2 (0.41%) SQL Server Reporting Services
4 2 (0.41%) SQL Server 2005
5 1 (0.21%) BusinessObjects
5 1 (0.21%) Data Warehouse
5 1 (0.21%) OLTP
5 1 (0.21%) OLAP
5 1 (0.21%) Oracle BI EE
Development Applications
1 1 (0.21%) Oracle Forms
General
1 109 (22.47%) Finance
2 34 (7.01%) Manufacturing
3 30 (6.19%) Telecoms
4 22 (4.54%) Marketing
5 17 (3.51%) Legal
5 17 (3.51%) Retail
6 11 (2.27%) Law
7 10 (2.06%) Banking
8 7 (1.44%) French Language
8 7 (1.44%) German Language
9 5 (1.03%) Billing
10 4 (0.82%) Publishing
10 4 (0.82%) Military
10 4 (0.82%) Electronics
10 4 (0.82%) Front Office
11 3 (0.62%) Local Government
12 2 (0.41%) Corporate Banking
12 2 (0.41%) Aerospace
13 1 (0.21%) Back Office
13 1 (0.21%) Retail Banking
Job Titles
1 102 (21.03%) Service Manager
2 60 (12.37%) Delivery Manager
3 55 (11.34%) Services Delivery Manager
4 53 (10.93%) Analyst
5 37 (7.63%) Project Manager
6 28 (5.77%) Support Engineer
7 25 (5.15%) Consultant
8 24 (4.95%) Team Leader
9 20 (4.12%) 2nd Line Support
10 19 (3.92%) Business Analyst
11 18 (3.71%) Network Engineer
11 18 (3.71%) Business Manager
12 16 (3.30%) Transition Manager
12 16 (3.30%) Architect
13 15 (3.09%) Desktop Support
13 15 (3.09%) Head of Service Delivery
13 15 (3.09%) Service Transition Manager
14 14 (2.89%) Support Analyst
14 14 (2.89%) IT Project Manager
15 13 (2.68%) Senior Consultant
Libraries, Frameworks & Software Standards
1 14 (2.89%) .NET
2 7 (1.44%) ASP.NET
3 4 (0.82%) HTML
4 3 (0.62%) jQuery
4 3 (0.62%) .NET Framework
5 2 (0.41%) CSS
6 1 (0.21%) XML
6 1 (0.21%) EDI
6 1 (0.21%) Middleware
6 1 (0.21%) Application Packaging
6 1 (0.21%) COM
Miscellaneous
1 46 (9.48%) Data Centre
2 44 (9.07%) Management Information System
3 35 (7.22%) Analytical Skills
4 15 (3.09%) Blackberry
5 12 (2.47%) Life Science
6 11 (2.27%) FMCG
7 10 (2.06%) User Experience
7 10 (2.06%) PMI
8 6 (1.24%) Video Conferencing
9 5 (1.03%) Replication
10 4 (0.82%) Clustering
11 3 (0.62%) Data Conversion
11 3 (0.62%) Statistics
11 3 (0.62%) Computer Science
11 3 (0.62%) Public Cloud
11 3 (0.62%) Mobile Computing
12 2 (0.41%) Chip and PIN
12 2 (0.41%) GIS
12 2 (0.41%) Handset
13 1 (0.21%) EFT
Operating Systems
1 80 (16.49%) Windows
2 25 (5.15%) Windows 7
3 21 (4.33%) Windows Server 2008
4 20 (4.12%) Windows Server 2012
5 16 (3.30%) Windows XP
6 14 (2.89%) Windows Server 2003
7 9 (1.86%) Linux
8 7 (1.44%) Solaris
9 5 (1.03%) UNIX
9 5 (1.03%) Windows 8
10 4 (0.82%) Windows Vista
11 1 (0.21%) Red Hat Enterprise Linux
11 1 (0.21%) Apple iOS
Processes & Methodologies
1 241 (49.69%) ITIL
2 96 (19.79%) Project Management
3 86 (17.73%) Service Management
4 63 (12.99%) PRINCE2
5 57 (11.75%) Stakeholder Management
6 55 (11.34%) Incident Management
7 49 (10.10%) Continuous Improvement
8 48 (9.90%) Change Management
9 34 (7.01%) Line Management
10 31 (6.39%) Problem Management
11 27 (5.57%) Business Analysis
11 27 (5.57%) People Management
12 26 (5.36%) Mentoring
12 26 (5.36%) Coaching
13 25 (5.15%) ERP
14 23 (4.74%) Change Control
15 22 (4.54%) Performance Management
16 21 (4.33%) Process Management
17 20 (4.12%) Supplier Management
18 19 (3.92%) Agile Software Development
Programming Languages
1 32 (6.60%) SQL
2 13 (2.68%) Java
3 12 (2.47%) C#
4 8 (1.65%) C
4 8 (1.65%) PL/SQL
5 7 (1.44%) VB6
5 7 (1.44%) VB
6 5 (1.03%) JavaScript
7 2 (0.41%) PowerShell
7 2 (0.41%) VBA
8 1 (0.21%) PHP
8 1 (0.21%) VB.NET
8 1 (0.21%) T-SQL
8 1 (0.21%) VBScript
Qualifications
1 48 (9.90%) ITIL Certification
2 46 (9.48%) Degree
3 45 (9.28%) Cisco Certification
4 28 (5.77%) CCNP
5 21 (4.33%) CCNA
6 15 (3.09%) Security Cleared
7 12 (2.47%) CCIE
7 12 (2.47%) PRINCE2 Certification
8 11 (2.27%) PMP
9 9 (1.86%) SC Cleared
10 8 (1.65%) Microsoft Certification
11 7 (1.44%) CCSE
12 6 (1.24%) MCSE
12 6 (1.24%) ISEB
13 5 (1.03%) CCSA
13 5 (1.03%) PMI Certification
13 5 (1.03%) PRINCE2 Practitioner
14 4 (0.82%) APMP
14 4 (0.82%) ITIL Foundation Certificate
15 3 (0.62%) BC Cleared
Quality Assurance & Compliance
1 73 (15.05%) SLA
2 20 (4.12%) ISO/IEC 27001
3 9 (1.86%) ISO 9001
4 8 (1.65%) PCI DSS
5 4 (0.82%) QA
6 2 (0.41%) PMBOK
6 2 (0.41%) COBIT
7 1 (0.21%) HIPAA
7 1 (0.21%) ISO/IEC 17799
7 1 (0.21%) Sarbanes-Oxley
7 1 (0.21%) ISO 14001
System Software
1 38 (7.84%) Active Directory
2 14 (2.89%) VMware Infrastructure
3 10 (2.06%) Hyper-V
4 3 (0.62%) vSphere
5 2 (0.41%) Microsoft Virtual Server
5 2 (0.41%) VMware ESX
6 1 (0.21%) Snort
6 1 (0.21%) XenApp
6 1 (0.21%) XenDesktop
Systems Management
1 11 (2.27%) SCCM
2 2 (0.41%) CiscoWorks
2 2 (0.41%) Systems Management Server (SMS)
3 1 (0.21%) Backup Exec
3 1 (0.21%) Symantec Enterprise Vault
Vendors
1 67 (13.81%) Cisco
2 65 (13.40%) Microsoft
3 45 (9.28%) SAP
4 35 (7.22%) VMware
5 26 (5.36%) Oracle
6 19 (3.92%) CheckPoint
7 18 (3.71%) F5
8 17 (3.51%) Citrix
9 16 (3.30%) Juniper
10 15 (3.09%) Avaya
11 12 (2.47%) Riverbed
12 11 (2.27%) HP
13 8 (1.65%) PeopleSoft
13 8 (1.65%) Remedy
14 7 (1.44%) Business Objects
15 6 (1.24%) Dell
15 6 (1.24%) IBM
15 6 (1.24%) Mitel
16 5 (1.03%) Salesforce.com
16 5 (1.03%) Nokia
West Midlands
Uniting Ambition
Salary: £50k - 65k per year + Bonus & Benefits
Posted: 7 hours ago
Coventry, West Midlands (County)
Erin Associates
Salary: £29500 - £30000 per annum + Benefits
Posted: 7 hours ago
Birmingham, West Midlands (County)
ISL
Posted: 9 hours ago
Birmingham, West Midlands (County)
Randstad Technologies
Salary: £35000.00 - £52000.00 per annum + Great Bonus, O/T, Health, Bens
Posted: 12 hours ago
West Midlands
ReThink Recruitment
Salary: £55000 - £65000.00 per annum
Posted: 14 hours ago
Staffordshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £60000.00 per annum
Posted: Yesterday
Wolverhampton, West Midlands (County)
CPS Group UK
Salary: £80k - 100k per year + Excellent Benefits
Posted: Yesterday
Coventry, West Midlands (County)
Experis Ltd
Salary: £60000.00 - £70000.00 per annum + bonus + car allowance
Posted: 2 days ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 2 days ago
Telford, Shropshire
ReThink Recruitment
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
ComputaCenter
Salary: flexible benefits scheme
Posted: 6 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £52000 per annum + benefits
Posted: 6 days ago
Solihull, West Midlands (County)
360 Resourcing Solutions
Salary: Company Benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £60,000 to £75,000 per annum Plus Car / Allowance & Bonus
Posted: 8 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 9 days ago
West Midlands
Defence Infrastructure Organisation
Posted: 12 days ago
West Midlands
Defence Infrastructure Organisation
Posted: 12 days ago
Birmingham, West Midlands (County)
SCC
Posted: 16 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £40,000 to £45,000 per annum
Posted: 21 days ago