The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 69 58 66
Rank change year-on-year
-11 +8
Permanent jobs citing Service Delivery 214 189 177
As % of all permanent IT jobs located in the West Midlands 3.73% 3.62% 3.73%
As % of the Processes & Methodologies category 4.61% 4.61% 4.94%
Number of salaries quoted 174 168 116
Average salary £52,500 £45,000 £40,500
Average salary % change year-on-year
+16.66% +11.11%
90% offered a salary of more than £27,500 £27,350 £26,000
10% offered a salary of more than £70,000 £62,500 £70,000
UK excluding London average salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4641 4099 3580
As % of all permanent IT jobs located in the West Midlands 80.90% 78.56% 75.35%
Number of salaries quoted 3981 3480 3038
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,000 £28,500
10% offered a salary of more than £67,500 £65,000 £57,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 21 October 2014.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 108 £55,000 +10.00% 11
Warwickshire -3 25 £35,750 -11.72% 3
Coventry -17 20 £43,366 -1.44% 3
Staffordshire -8 18 £48,750 +30.00% 2
Solihull +1 11 £37,500 +7.14% 3
Walsall +3 10 £42,500 +51.11%
Worcestershire -2 4 £29,000 +52.63%
Shropshire - 4 £41,250 - 3
West Bromwich +4 1 £25,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 October 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 187 (47.34%) ITIL
2 81 (20.51%) Service Management
2 81 (20.51%) Project Management
3 72 (18.23%) Finance
4 62 (15.70%) Microsoft
5 61 (15.44%) Change Management
6 56 (14.18%) Incident Management
7 49 (12.41%) SLA
8 44 (11.14%) Windows
8 44 (11.14%) Degree
9 37 (9.37%) Continuous Improvement
10 31 (7.85%) MS Excel
11 29 (7.34%) Problem Management
12 26 (6.58%) SQL
12 26 (6.58%) Cisco
13 25 (6.33%) ITIL Certification
13 25 (6.33%) Service Desk Management
14 24 (6.08%) Security Cleared
15 23 (5.82%) Telecoms
16 22 (5.57%) Analytical Skills
16 22 (5.57%) People Management
17 21 (5.32%) Coaching
18 20 (5.06%) Statistical Analysis
18 20 (5.06%) VMware
19 18 (4.56%) Stakeholder Management
19 18 (4.56%) Supplier Management
19 18 (4.56%) QA
20 17 (4.30%) SC Cleared
20 17 (4.30%) WAN
21 16 (4.05%) Retail

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 21 October 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 6 (1.52%) SharePoint
2 5 (1.27%) MS Exchange
2 5 (1.27%) Lync
3 4 (1.01%) SharePoint 2013
3 4 (1.01%) SharePoint 2010
3 4 (1.01%) CMS
4 2 (0.51%) Exchange Server 2007
5 1 (0.25%) IIS
5 1 (0.25%) Apache
5 1 (0.25%) Tomcat
5 1 (0.25%) Exchange Server 2010
5 1 (0.25%) Exchange Server 2003
Applications
1 31 (7.85%) MS Excel
2 11 (2.78%) MS Office
2 11 (2.78%) MS PowerPoint
3 9 (2.28%) MS Visio
4 5 (1.27%) SPSS
5 2 (0.51%) MS Project
Business Applications
1 6 (1.52%) assyst
2 4 (1.01%) Agresso
3 3 (0.76%) Servitor
3 3 (0.76%) Dynamics CRM
4 2 (0.51%) Remedy ITSM
4 2 (0.51%) Retail-J
4 2 (0.51%) SAP Payroll
4 2 (0.51%) SAP HR
5 1 (0.25%) Dynamics NAV
Cloud Services
1 6 (1.52%) Cloud Computing
2 3 (0.76%) Office 365
3 1 (0.25%) SaaS
3 1 (0.25%) IaaS
Communications & Networking
1 17 (4.30%) WAN
2 12 (3.04%) LAN
3 9 (2.28%) Unified Communications
4 7 (1.77%) Wireless
5 6 (1.52%) Firewall
6 5 (1.27%) VPN
6 5 (1.27%) IP Telephony
6 5 (1.27%) iSCSI
7 4 (1.01%) PABX
7 4 (1.01%) DWDM
7 4 (1.01%) Broadband
8 3 (0.76%) TCP/IP
8 3 (0.76%) DNS
8 3 (0.76%) DSL
8 3 (0.76%) SAN
8 3 (0.76%) DHCP
8 3 (0.76%) NetScaler
9 2 (0.51%) NAS
9 2 (0.51%) Gigabit Ethernet
9 2 (0.51%) Nortel Meridian
Database & Business Intelligence
1 8 (2.03%) SQL Server
2 5 (1.27%) SQL Server Integration Services
3 4 (1.01%) SQL Server Reporting Services
3 4 (1.01%) Oracle Database
3 4 (1.01%) MySQL
4 2 (0.51%) SQL Server 2005
4 2 (0.51%) Data Warehouse
4 2 (0.51%) Crystal Reports
5 1 (0.25%) BusinessObjects
5 1 (0.25%) SQL Server 2000
5 1 (0.25%) SAP Data Services
5 1 (0.25%) Big Data
5 1 (0.25%) SQL Server 2008
5 1 (0.25%) SQL Server Analysis Services
Development Applications
1 3 (0.76%) Oracle Forms
2 1 (0.25%) MSI
2 1 (0.25%) Visual Studio
General
1 72 (18.23%) Finance
2 23 (5.82%) Telecoms
3 16 (4.05%) Retail
4 12 (3.04%) Marketing
5 11 (2.78%) Manufacturing
6 10 (2.53%) Banking
7 8 (2.03%) Advertising
8 7 (1.77%) Back Office
8 7 (1.77%) Legal
9 6 (1.52%) Automotive
10 5 (1.27%) Billing
11 2 (0.51%) Investment Banking
12 1 (0.25%) Pharmaceutical
12 1 (0.25%) Games
12 1 (0.25%) Aerospace
12 1 (0.25%) Local Government
Job Titles
1 103 (26.08%) Service Manager
2 75 (18.99%) Delivery Manager
3 64 (16.20%) Services Delivery Manager
4 52 (13.16%) Analyst
5 23 (5.82%) Architect
6 19 (4.81%) Infrastructure Manager
7 18 (4.56%) Business Analyst
8 16 (4.05%) Compliance Analyst
9 15 (3.80%) Coordinator
10 13 (3.29%) Customer Services Manager
11 12 (3.04%) Head of Service Delivery
11 12 (3.04%) IT Services Manager
11 12 (3.04%) Change Manager
12 11 (2.78%) Business Manager
13 10 (2.53%) Data Centre Manager
13 10 (2.53%) Project Manager
14 9 (2.28%) Infrastructure Engineer
14 9 (2.28%) Compliance Manager
14 9 (2.28%) Security Manager
14 9 (2.28%) Service Delivery Coordinator
Libraries, Frameworks & Software Standards
1 9 (2.28%) ASP.NET
1 9 (2.28%) .NET
2 7 (1.77%) HTML
3 6 (1.52%) Middleware
3 6 (1.52%) CSS
4 3 (0.76%) XML
5 2 (0.51%) ATL
5 2 (0.51%) RSS
6 1 (0.25%) SOAP
6 1 (0.25%) J2EE
6 1 (0.25%) XHTML
6 1 (0.25%) HTML5
6 1 (0.25%) ASP.NET MVC
6 1 (0.25%) Application Packaging
6 1 (0.25%) .NET Framework
Miscellaneous
1 22 (5.57%) Analytical Skills
2 10 (2.53%) Life Science
2 10 (2.53%) Statistics
2 10 (2.53%) Management Information System
3 8 (2.03%) CMDB
3 8 (2.03%) Replication
4 7 (1.77%) FMCG
5 5 (1.27%) User Experience
6 4 (1.01%) Data Protection Act
6 4 (1.01%) CESG
6 4 (1.01%) Clustering
6 4 (1.01%) EPoS
7 3 (0.76%) NHS
7 3 (0.76%) Thin Client
7 3 (0.76%) Mobile Computing
7 3 (0.76%) Mobile App
7 3 (0.76%) Mathematics
7 3 (0.76%) Computer Science
7 3 (0.76%) Wiki
7 3 (0.76%) Fat Client
Operating Systems
1 44 (11.14%) Windows
2 14 (3.54%) Linux
3 10 (2.53%) Windows Server 2003
4 7 (1.77%) UNIX
4 7 (1.77%) Red Hat Enterprise Linux
5 4 (1.01%) Windows Server 2008
6 3 (0.76%) Windows XP
6 3 (0.76%) Windows 7
6 3 (0.76%) Windows 8
6 3 (0.76%) Windows Server 2012
7 1 (0.25%) AIX
7 1 (0.25%) HPUX
7 1 (0.25%) Solaris
Processes & Methodologies
1 187 (47.34%) ITIL
2 81 (20.51%) Service Management
2 81 (20.51%) Project Management
3 61 (15.44%) Change Management
4 56 (14.18%) Incident Management
5 37 (9.37%) Continuous Improvement
6 29 (7.34%) Problem Management
7 25 (6.33%) Service Desk Management
8 22 (5.57%) People Management
9 21 (5.32%) Coaching
10 20 (5.06%) Statistical Analysis
11 18 (4.56%) Stakeholder Management
11 18 (4.56%) Supplier Management
12 16 (4.05%) Business Continuity
12 16 (4.05%) Line Management
12 16 (4.05%) Mentoring
13 15 (3.80%) Business Analysis
14 14 (3.54%) PRINCE2
14 14 (3.54%) Information Security
15 13 (3.29%) ITIL V3
Programming Languages
1 26 (6.58%) SQL
2 6 (1.52%) C
3 5 (1.27%) Java
4 4 (1.01%) T-SQL
4 4 (1.01%) VBScript
5 3 (0.76%) PL/SQL
6 2 (0.51%) VBA
6 2 (0.51%) C#
6 2 (0.51%) JavaScript
7 1 (0.25%) PHP
7 1 (0.25%) ABAP
Qualifications
1 44 (11.14%) Degree
2 25 (6.33%) ITIL Certification
3 24 (6.08%) Security Cleared
4 17 (4.30%) SC Cleared
5 15 (3.80%) Cisco Certification
6 14 (3.54%) CCNA
7 8 (2.03%) CCNP
8 6 (1.52%) ISEB
9 4 (1.01%) ISTQB
9 4 (1.01%) ISTQB Foundation Certification
9 4 (1.01%) HND
9 4 (1.01%) Microsoft Certification
10 3 (0.76%) CISSP
11 2 (0.51%) ITIL Foundation Certificate
11 2 (0.51%) CISM
11 2 (0.51%) HNC
11 2 (0.51%) PMI Certification
11 2 (0.51%) PRINCE2 Certification
12 1 (0.25%) A+ Certification
12 1 (0.25%) PMP
Quality Assurance & Compliance
1 49 (12.41%) SLA
2 18 (4.56%) QA
3 6 (1.52%) ISO/IEC 27001
4 4 (1.01%) COBIT
5 3 (0.76%) PCI DSS
6 1 (0.25%) Sarbanes-Oxley
6 1 (0.25%) ISO/IEC 17799
6 1 (0.25%) ISO 9001
6 1 (0.25%) GPG13
System Software
1 11 (2.78%) Active Directory
2 9 (2.28%) VMware Infrastructure
3 7 (1.77%) Microsoft Virtual Server
4 6 (1.52%) Hyper-V
5 5 (1.27%) Firmware
6 4 (1.01%) vSphere
6 4 (1.01%) XenDesktop
7 1 (0.25%) vCloud
7 1 (0.25%) Snort
7 1 (0.25%) XenApp
Systems Management
1 5 (1.27%) NetBackup
2 4 (1.01%) WSUS
3 3 (0.76%) AppDNA
4 2 (0.51%) Backup Exec
4 2 (0.51%) Tivoli NetView
5 1 (0.25%) OpenView
5 1 (0.25%) Symantec Enterprise Vault
5 1 (0.25%) SCDPM
5 1 (0.25%) SCCM
5 1 (0.25%) SCOM
Vendors
1 62 (15.70%) Microsoft
2 26 (6.58%) Cisco
3 20 (5.06%) VMware
4 12 (3.04%) Citrix
5 11 (2.78%) Business Objects
6 10 (2.53%) IBM
6 10 (2.53%) Symantec
6 10 (2.53%) Remedy
7 8 (2.03%) Oracle
7 8 (2.03%) NetApp
7 8 (2.03%) HP
8 7 (1.77%) Red Hat
9 6 (1.52%) Fujitsu
9 6 (1.52%) BT
9 6 (1.52%) SAP
9 6 (1.52%) Dell
10 5 (1.27%) Avaya
10 5 (1.27%) Nortel
11 3 (0.76%) Juniper
12 2 (0.51%) ServiceNow
Birmingham
Capita - ITIN
Salary: £24000 - £25000 per annum
Posted: 18 hours ago
West Midlands
SBC Recruitment
Salary: £45,000 per annum £45k plus full benefits
Posted: 21 hours ago
Coventry
Computer Futures
Salary: £50000 - £75000 per annum + Benefits
Posted: 22 hours ago
Solihull, West Midlands
Xoserve
Posted: Yesterday
Solihull, West Midlands
Xoserve
Posted: Yesterday
Warwick, Warwickshire
Rolls Royce
Salary: Negotiable
Posted: 2 days ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £50000 - £70000 per annum
Posted: 2 days ago
Shropshire
Capita
Salary: Pro Rata
Posted: 3 days ago
Birmingham, Warwickshire
Access Computer Consulting Plc
Posted: 3 days ago
Birmingham, West Midlands (County)
CV Screen Ltd
Salary: £22k - 30k per year + benefits
Posted: 4 days ago
Warwick, Warwickshire
Rolls Royce
Posted: 4 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £75,000 per annum £450pcm Car Allowance, £10K - £15K B
Posted: 4 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £45,000 to £60,000 per annum + £400 pcm Car Allowance + £5,000 An
Posted: 4 days ago
Birmingham, West Midlands (County)
Roc Search
Salary: £40000 - £55000 per annum + benefits
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: 5 days ago
Solihull, West Midlands (County)
Big Red Recruitment
Salary: £28000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Polar Recruitment
Salary: £65000 - £75000 per annum + Benefits + Bonuses (115K ote)
Posted: 5 days ago
West Midlands (County)
ComputaCenter
Salary: Competitive
Posted: 11 days ago
Warwick, Warwickshire
Accenture
Salary: From £37k-£48.5 depending on experience + excellent benefits package
Posted: 11 days ago
Coventry
Hays IT - Uk Posting account
Salary: £55000.00 - £65000.00 per annum + Extensive benefits
Posted: 14 days ago