The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Services Delivery
Rank 71 51 67
Rank change year-on-year
-20 +16
Permanent jobs citing Service Delivery 180 236 164
As % of all permanent IT jobs located in the West Midlands 3.35% 4.24% 3.37%
As % of the Processes & Methodologies category 4.42% 5.53% 4.51%
Number of salaries quoted 135 205 113
Average salary £55,000 £48,500 £42,500
Average salary % change year-on-year
+13.40% +14.11%
90% offered a salary of more than £27,500 £30,000 £30,900
10% offered a salary of more than £70,000 £67,500 £62,500
UK excluding London average salary £45,000 £43,082 £42,500
% change year-on-year
+4.45% +1.36%
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4071 4271 3637
As % of all permanent IT jobs located in the West Midlands 75.66% 76.71% 74.84%
Number of salaries quoted 3377 3609 3120
Average salary £41,405 £40,000 £40,000
Average salary % change year-on-year
+3.51% -
90% offered a salary of more than £28,500 £26,729 £27,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 1 August 2014.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -19 76 £55,000 +10.00% 6
Warwickshire +10 23 £45,000 +23.28% 3
Coventry +8 19 £50,000 +17.64% 2
Staffordshire -8 16 £57,500 +9.52% 2
Solihull -15 9 £42,535 +14.95% 1
Worcestershire - 8 £50,000 -
West Bromwich -1 7 - - 1
Walsall +2 3 £55,000 +27.90%
Wolverhampton - 2 £32,500 -
Shropshire - 1 £37,500 - 1
Tipton - 1 £36,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 August 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 184 (50.27%) ITIL
2 87 (23.77%) Finance
3 81 (22.13%) Windows
4 77 (21.04%) Project Management
5 71 (19.40%) Service Management
6 59 (16.12%) Microsoft
7 47 (12.84%) SLA
7 47 (12.84%) Active Directory
8 44 (12.02%) ITIL V3
9 43 (11.75%) Incident Management
10 41 (11.20%) Degree
10 41 (11.20%) Change Management
11 39 (10.66%) MS Office
12 34 (9.29%) ITIL Certification
13 32 (8.74%) Operations Management
14 31 (8.47%) WSUS
14 31 (8.47%) Server Monitoring
15 29 (7.92%) Continuous Improvement
16 28 (7.65%) PRINCE2
17 27 (7.38%) WAN
18 25 (6.83%) VMware
19 23 (6.28%) Telecoms
19 23 (6.28%) MS Excel
20 22 (6.01%) Cisco
21 21 (5.74%) IBM
21 21 (5.74%) Linux
21 21 (5.74%) Retail
22 20 (5.46%) Stakeholder Management
22 20 (5.46%) CRM
23 19 (5.19%) LAN

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 August 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 14 (3.83%) SharePoint
2 8 (2.19%) MS Exchange
3 5 (1.37%) SharePoint 2013
3 5 (1.37%) Exchange Server 2003
4 4 (1.09%) Exchange Server 2007
4 4 (1.09%) Lync
4 4 (1.09%) SharePoint 2010
5 1 (0.27%) Exchange Server 2013
5 1 (0.27%) Exchange Server 2010
5 1 (0.27%) IIS
5 1 (0.27%) CMS
Applications
1 39 (10.66%) MS Office
2 23 (6.28%) MS Excel
3 6 (1.64%) MS Visio
4 5 (1.37%) MS PowerPoint
5 3 (0.82%) SPSS
6 2 (0.55%) MS Project
6 2 (0.55%) Spreadsheet
Business Applications
1 9 (2.46%) Dynamics CRM
2 5 (1.37%) Agresso
3 2 (0.55%) SAP Payroll
3 2 (0.55%) SAP HR
4 1 (0.27%) Remedy ITSM
Cloud Services
1 4 (1.09%) Cloud Computing
2 3 (0.82%) IaaS
2 3 (0.82%) Office 365
3 2 (0.55%) PaaS
4 1 (0.27%) SaaS
4 1 (0.27%) Microsoft Azure
Communications & Networking
1 27 (7.38%) WAN
2 19 (5.19%) LAN
3 17 (4.64%) DNS
4 15 (4.10%) DHCP
5 14 (3.83%) Firewall
6 13 (3.55%) SAN
6 13 (3.55%) SMTP
7 11 (3.01%) NAS
8 10 (2.73%) FTP
8 10 (2.73%) SNMP
8 10 (2.73%) iSCSI
8 10 (2.73%) VLAN
8 10 (2.73%) Unified Communications
8 10 (2.73%) FCoE
8 10 (2.73%) Fibre Channel
9 9 (2.46%) Wireless
10 8 (2.19%) IP Telephony
11 7 (1.91%) TCP/IP
11 7 (1.91%) DWDM
12 6 (1.64%) Internet
Database & Business Intelligence
1 10 (2.73%) SQL Server
2 3 (0.82%) Oracle Database
3 2 (0.55%) Oracle Database 10g
3 2 (0.55%) Data Warehouse
3 2 (0.55%) Crystal Reports
3 2 (0.55%) Oracle Reports
3 2 (0.55%) SQL Server 2008
3 2 (0.55%) Oracle Database 11g
4 1 (0.27%) Oracle Database 12c
4 1 (0.27%) SAP Data Services
4 1 (0.27%) Business Intelligence Development Studio
4 1 (0.27%) SQL Server 2012
4 1 (0.27%) Microsoft Analysis Services
4 1 (0.27%) SQL Server Reporting Services
4 1 (0.27%) SQL Server 2005
4 1 (0.27%) SQL Server Integration Services
4 1 (0.27%) SQL Server Analysis Services
4 1 (0.27%) MS Access
4 1 (0.27%) DTS
4 1 (0.27%) BusinessObjects
Development Applications
1 1 (0.27%) MSI
General
1 87 (23.77%) Finance
2 23 (6.28%) Telecoms
3 21 (5.74%) Retail
4 14 (3.83%) Marketing
5 8 (2.19%) Legal
5 8 (2.19%) Manufacturing
5 8 (2.19%) Advertising
5 8 (2.19%) Banking
6 6 (1.64%) Automotive
7 5 (1.37%) Back Office
8 4 (1.09%) Billing
8 4 (1.09%) Local Government
9 1 (0.27%) Pharmaceutical
9 1 (0.27%) Aerospace
Job Titles
1 105 (28.69%) Service Manager
2 61 (16.67%) Delivery Manager
3 51 (13.93%) Services Delivery Manager
4 31 (8.47%) Analyst
5 30 (8.20%) Architect
6 19 (5.19%) Technical Manager
7 17 (4.64%) Consultant
8 14 (3.83%) Project Manager
8 14 (3.83%) Infrastructure Manager
8 14 (3.83%) IT Services Manager
9 13 (3.55%) IT Technical Manager
9 13 (3.55%) Compliance Analyst
10 11 (3.01%) Coordinator
11 10 (2.73%) Solutions Architect
11 10 (2.73%) Infrastructure Architect
11 10 (2.73%) Change Manager
12 8 (2.19%) Compliance Manager
13 7 (1.91%) Head of IT
13 7 (1.91%) IT Services Delivery Manager
13 7 (1.91%) Project Coordinator
Libraries, Frameworks & Software Standards
1 10 (2.73%) .NET
2 5 (1.37%) ASP.NET
2 5 (1.37%) HTML
3 4 (1.09%) Middleware
3 4 (1.09%) jQuery
3 4 (1.09%) HTML5
4 2 (0.55%) ATL
4 2 (0.55%) RSS
4 2 (0.55%) Application Packaging
5 1 (0.27%) ASP.NET MVC
5 1 (0.27%) .NET Framework
5 1 (0.27%) SOAP
Miscellaneous
1 11 (3.01%) Statistics
2 10 (2.73%) CLARiiON
3 9 (2.46%) Replication
3 9 (2.46%) Management Information System
4 5 (1.37%) Firmware
5 4 (1.09%) Computer Science
5 4 (1.09%) FMCG
5 4 (1.09%) Data Protection Act
5 4 (1.09%) Mobile Computing
5 4 (1.09%) Mobile App
6 3 (0.82%) Enterprise Software
6 3 (0.82%) CMDB
6 3 (0.82%) NHS
6 3 (0.82%) Clustering
7 2 (0.55%) Thin Client
7 2 (0.55%) EPoS
7 2 (0.55%) Mathematics
7 2 (0.55%) Fat Client
8 1 (0.27%) iPad
8 1 (0.27%) Freedom of Information
Operating Systems
1 81 (22.13%) Windows
2 21 (5.74%) Linux
3 16 (4.37%) UNIX
4 11 (3.01%) Windows Server 2008
4 11 (3.01%) Windows Server 2003
5 10 (2.73%) AIX
5 10 (2.73%) HPUX
5 10 (2.73%) Solaris
6 9 (2.46%) Windows 7
7 7 (1.91%) Red Hat Enterprise Linux
8 3 (0.82%) Windows 8
8 3 (0.82%) Windows Server 2012
9 2 (0.55%) Windows XP
10 1 (0.27%) Windows Phone
10 1 (0.27%) Android
Processes & Methodologies
1 184 (50.27%) ITIL
2 77 (21.04%) Project Management
3 71 (19.40%) Service Management
4 44 (12.02%) ITIL V3
5 43 (11.75%) Incident Management
6 41 (11.20%) Change Management
7 32 (8.74%) Operations Management
8 31 (8.47%) Server Monitoring
9 29 (7.92%) Continuous Improvement
10 28 (7.65%) PRINCE2
11 20 (5.46%) Stakeholder Management
11 20 (5.46%) CRM
12 19 (5.19%) Service Desk Management
13 17 (4.64%) Network Management
14 15 (4.10%) Problem Management
15 14 (3.83%) Release Management
16 13 (3.55%) Supplier Management
16 13 (3.55%) Time Management
17 12 (3.28%) Change Control
17 12 (3.28%) Logistics
Programming Languages
1 11 (3.01%) SQL
2 5 (1.37%) C#
3 3 (0.82%) PowerShell
4 2 (0.55%) C
5 1 (0.27%) ABAP
5 1 (0.27%) PHP
5 1 (0.27%) PL/SQL
Qualifications
1 41 (11.20%) Degree
2 34 (9.29%) ITIL Certification
3 19 (5.19%) Security Cleared
4 14 (3.83%) Cisco Certification
4 14 (3.83%) Microsoft Certification
5 11 (3.01%) MCSE
6 10 (2.73%) CCNA
6 10 (2.73%) SC Cleared
7 6 (1.64%) CCNP
7 6 (1.64%) MCP
7 6 (1.64%) PRINCE2 Practitioner
7 6 (1.64%) MCITP
8 4 (1.09%) CISSP
9 3 (0.82%) PRINCE2 Certification
10 2 (0.55%) MBA
10 2 (0.55%) CCSE
10 2 (0.55%) PMI Certification
10 2 (0.55%) ISEB
10 2 (0.55%) CCA
10 2 (0.55%) Citrix Certification
Quality Assurance & Compliance
1 47 (12.84%) SLA
2 15 (4.10%) QA
3 5 (1.37%) COBIT
4 3 (0.82%) ISO/IEC 27001
5 2 (0.55%) GxP
6 1 (0.27%) GPG13
6 1 (0.27%) PCI DSS
6 1 (0.27%) ISO 9001
6 1 (0.27%) Sarbanes-Oxley
System Software
1 47 (12.84%) Active Directory
2 8 (2.19%) Hyper-V
3 7 (1.91%) Microsoft Virtual Server
3 7 (1.91%) VMware Infrastructure
4 3 (0.82%) XenDesktop
5 2 (0.55%) Microsoft App-V
6 1 (0.27%) vSphere
6 1 (0.27%) vCloud
6 1 (0.27%) Oracle RAC
6 1 (0.27%) XenApp
6 1 (0.27%) Oracle RMAN
6 1 (0.27%) VMware ESX
Systems Management
1 31 (8.47%) WSUS
2 6 (1.64%) SCCM
2 6 (1.64%) SCOM
3 4 (1.09%) SCVMM
4 2 (0.55%) Tivoli NetView
4 2 (0.55%) AppDNA
4 2 (0.55%) FortiGate
4 2 (0.55%) SCOrch
4 2 (0.55%) SCSM
5 1 (0.27%) Data Guard
5 1 (0.27%) Oracle Enterprise Manager
5 1 (0.27%) Backup Exec
Vendors
1 59 (16.12%) Microsoft
2 25 (6.83%) VMware
3 22 (6.01%) Cisco
4 21 (5.74%) IBM
5 19 (5.19%) NetApp
5 19 (5.19%) HP
6 16 (4.37%) Fujitsu
7 14 (3.83%) Citrix
8 13 (3.55%) Oracle
9 10 (2.73%) StorageTek
9 10 (2.73%) EMC
9 10 (2.73%) Sun
10 7 (1.91%) Business Objects
10 7 (1.91%) SAP
10 7 (1.91%) Red Hat
11 6 (1.64%) BT
11 6 (1.64%) Juniper
11 6 (1.64%) Nortel
12 4 (1.09%) Symantec
13 2 (0.55%) CheckPoint
Warwick, Warwickshire
Hyphen
Salary: Pension, Bonus
Posted: 21 hours ago
Birmingham, West Midlands (County)
Conspicuous
Salary: Up to £60,000 per annum
Posted: 22 hours ago
Birmingham, West Midlands (County)
ANSON MCCADE
Salary: From £40,000 to £60,000 per annum + car allowance + bonus + flexible b
Posted: Yesterday
Stafford, Staffordshire
Stafford and Rural Homes
Salary: From £37,941 to £41,935 per annum
Posted: 3 days ago
Solihull, West Midlands
Xoserve
Posted: 4 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £26000 - £28000 per annum
Posted: 6 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £40k - 50k per year
Posted: 6 days ago
Coventry
DP Connect
Salary: £60000 - £65000 per annum + Car Allowance, Pension
Posted: 8 days ago
Coventry
DP Connect
Salary: £25000 - £30000 per annum + Childcare,Healthcare,Pension
Posted: 9 days ago
Birmingham
Aximis West
Salary: £50,000 - £60,000 per year
Posted: 10 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £45000 - £55000 per annum + car allowance, BUPA, SP 2013 Certs!
Posted: 11 days ago
Birmingham
Computer Futures
Salary: £48000 - £56000 per annum + negotiable
Posted: 16 days ago
Birmingham
Computer Futures
Salary: £65000 - £75000 per annum + negotiable, bens etc.
Posted: 16 days ago
West Midlands
Annapurna
Salary: £55000 - £70000 per annum + Benefits
Posted: 23 days ago