The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Services Delivery
Rank 66 58 69
Rank change year-on-year
-8 +11
Permanent jobs citing Service Delivery 217 194 168
As % of all permanent IT jobs located in the West Midlands 3.77% 3.73% 3.60%
As % of the Processes & Methodologies category 4.65% 4.74% 4.79%
Number of salaries quoted 178 172 110
Average salary £52,500 £45,000 £40,000
Average salary % change year-on-year
+16.66% +12.50%
90% offered a salary of more than £27,580 £27,000 £25,700
10% offered a salary of more than £70,000 £62,000 £70,000
UK excluding London average salary £45,000 £45,000 £44,000
% change year-on-year
- +2.27%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4663 4093 3508
As % of all permanent IT jobs located in the West Midlands 81.08% 78.74% 75.23%
Number of salaries quoted 4005 3470 2991
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,000 £28,500
10% offered a salary of more than £67,500 £62,500 £57,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 23 October 2014.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 114 £55,000 +10.00% 14
Warwickshire -2 24 £37,500 -2.59% 4
Coventry -13 20 £43,366 -1.44% 4
Staffordshire -12 17 £42,500 +13.33% 1
Walsall +3 10 £42,500 +51.11%
Solihull -1 10 £37,500 +7.14% 2
Worcestershire -2 5 £29,000 +52.63%
Shropshire - 4 £41,250 - 2
West Bromwich +5 1 £25,000 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 October 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 188 (47.47%) ITIL
2 82 (20.71%) Service Management
3 80 (20.20%) Project Management
4 71 (17.93%) Finance
5 63 (15.91%) Microsoft
6 62 (15.66%) Change Management
7 56 (14.14%) Incident Management
8 48 (12.12%) SLA
9 44 (11.11%) Degree
10 42 (10.61%) Windows
11 37 (9.34%) Continuous Improvement
12 32 (8.08%) MS Excel
13 30 (7.58%) Problem Management
14 28 (7.07%) SQL
15 26 (6.57%) Cisco
16 25 (6.31%) ITIL Certification
16 25 (6.31%) Security Cleared
17 24 (6.06%) Service Desk Management
18 23 (5.81%) Coaching
18 23 (5.81%) Analytical Skills
18 23 (5.81%) People Management
18 23 (5.81%) Telecoms
19 21 (5.30%) VMware
20 20 (5.05%) Statistical Analysis
21 19 (4.80%) Supplier Management
22 18 (4.55%) SC Cleared
22 18 (4.55%) Business Continuity
22 18 (4.55%) Stakeholder Management
23 17 (4.29%) QA
24 16 (4.04%) Mentoring

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 October 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 6 (1.52%) SharePoint
1 6 (1.52%) MS Exchange
2 5 (1.26%) Lync
3 4 (1.01%) SharePoint 2013
3 4 (1.01%) CMS
3 4 (1.01%) SharePoint 2010
4 3 (0.76%) Exchange Server 2007
5 2 (0.51%) Exchange Server 2010
6 1 (0.25%) IIS
6 1 (0.25%) Apache
6 1 (0.25%) Tomcat
6 1 (0.25%) Exchange Server 2003
Applications
1 32 (8.08%) MS Excel
2 12 (3.03%) MS PowerPoint
3 10 (2.53%) MS Office
4 9 (2.27%) MS Visio
5 5 (1.26%) SPSS
6 2 (0.51%) MS Project
Business Applications
1 6 (1.52%) assyst
2 4 (1.01%) Agresso
3 3 (0.76%) Dynamics CRM
3 3 (0.76%) Servitor
4 2 (0.51%) Retail-J
4 2 (0.51%) Remedy ITSM
4 2 (0.51%) SAP HR
4 2 (0.51%) SAP Payroll
5 1 (0.25%) Dynamics NAV
Cloud Services
1 6 (1.52%) Cloud Computing
2 4 (1.01%) Office 365
3 1 (0.25%) IaaS
3 1 (0.25%) SaaS
Communications & Networking
1 16 (4.04%) WAN
2 12 (3.03%) LAN
3 9 (2.27%) Unified Communications
4 8 (2.02%) Wireless
5 6 (1.52%) Firewall
6 5 (1.26%) VPN
6 5 (1.26%) IP Telephony
7 4 (1.01%) PABX
7 4 (1.01%) iSCSI
7 4 (1.01%) Broadband
7 4 (1.01%) DWDM
8 3 (0.76%) DSL
8 3 (0.76%) TCP/IP
8 3 (0.76%) DNS
8 3 (0.76%) DHCP
8 3 (0.76%) NetScaler
9 2 (0.51%) Gigabit Ethernet
9 2 (0.51%) Nortel Meridian
9 2 (0.51%) Ethernet
9 2 (0.51%) SAN
Database & Business Intelligence
1 8 (2.02%) SQL Server
2 6 (1.52%) SQL Server Integration Services
3 5 (1.26%) SQL Server Reporting Services
4 4 (1.01%) MySQL
4 4 (1.01%) Oracle Database
5 2 (0.51%) SQL Server 2005
5 2 (0.51%) Crystal Reports
5 2 (0.51%) Data Warehouse
6 1 (0.25%) BusinessObjects
6 1 (0.25%) SQL Server 2000
6 1 (0.25%) SQL Server Analysis Services
6 1 (0.25%) SQL Server 2008
6 1 (0.25%) SAP Data Services
6 1 (0.25%) Big Data
Development Applications
1 3 (0.76%) Oracle Forms
2 1 (0.25%) MSI
2 1 (0.25%) Visual Studio
General
1 71 (17.93%) Finance
2 23 (5.81%) Telecoms
3 16 (4.04%) Retail
4 12 (3.03%) Marketing
5 11 (2.78%) Manufacturing
6 10 (2.53%) Banking
7 8 (2.02%) Advertising
8 7 (1.77%) Back Office
8 7 (1.77%) Legal
9 6 (1.52%) Automotive
10 5 (1.26%) Billing
11 2 (0.51%) Investment Banking
12 1 (0.25%) Local Government
12 1 (0.25%) Games
12 1 (0.25%) Pharmaceutical
12 1 (0.25%) Aerospace
Job Titles
1 103 (26.01%) Service Manager
2 73 (18.43%) Delivery Manager
3 62 (15.66%) Services Delivery Manager
4 51 (12.88%) Analyst
5 23 (5.81%) Architect
6 20 (5.05%) Infrastructure Manager
7 18 (4.55%) Business Analyst
8 15 (3.79%) Coordinator
8 15 (3.79%) Compliance Analyst
9 14 (3.54%) Customer Services Manager
10 13 (3.28%) Head of Service Delivery
11 12 (3.03%) Business Manager
11 12 (3.03%) Change Manager
12 11 (2.78%) IT Services Manager
13 10 (2.53%) Data Centre Manager
14 9 (2.27%) Security Manager
14 9 (2.27%) Project Manager
14 9 (2.27%) Service Delivery Coordinator
15 8 (2.02%) Infrastructure Engineer
15 8 (2.02%) Team Leader
Libraries, Frameworks & Software Standards
1 9 (2.27%) .NET
1 9 (2.27%) ASP.NET
2 7 (1.77%) HTML
3 6 (1.52%) Middleware
3 6 (1.52%) CSS
4 3 (0.76%) XML
5 2 (0.51%) ATL
5 2 (0.51%) RSS
6 1 (0.25%) .NET Framework
6 1 (0.25%) Application Packaging
6 1 (0.25%) ASP.NET MVC
6 1 (0.25%) HTML5
6 1 (0.25%) J2EE
6 1 (0.25%) XHTML
6 1 (0.25%) SOAP
Miscellaneous
1 23 (5.81%) Analytical Skills
2 11 (2.78%) Management Information System
2 11 (2.78%) Life Science
3 10 (2.53%) Statistics
4 8 (2.02%) CMDB
4 8 (2.02%) FMCG
5 7 (1.77%) Replication
6 5 (1.26%) User Experience
7 4 (1.01%) Clustering
7 4 (1.01%) CESG
7 4 (1.01%) EPoS
7 4 (1.01%) Data Protection Act
8 3 (0.76%) Mathematics
8 3 (0.76%) Computer Science
8 3 (0.76%) Wiki
8 3 (0.76%) Fat Client
8 3 (0.76%) NHS
8 3 (0.76%) Thin Client
8 3 (0.76%) Mobile Computing
8 3 (0.76%) Mobile App
Operating Systems
1 42 (10.61%) Windows
2 12 (3.03%) Linux
3 10 (2.53%) Windows Server 2003
4 6 (1.52%) Red Hat Enterprise Linux
4 6 (1.52%) UNIX
5 5 (1.26%) Windows Server 2008
6 3 (0.76%) Windows 7
6 3 (0.76%) Windows 8
6 3 (0.76%) Windows Server 2012
6 3 (0.76%) Windows XP
7 1 (0.25%) Android
Processes & Methodologies
1 188 (47.47%) ITIL
2 82 (20.71%) Service Management
3 80 (20.20%) Project Management
4 62 (15.66%) Change Management
5 56 (14.14%) Incident Management
6 37 (9.34%) Continuous Improvement
7 30 (7.58%) Problem Management
8 24 (6.06%) Service Desk Management
9 23 (5.81%) Coaching
9 23 (5.81%) People Management
10 20 (5.05%) Statistical Analysis
11 19 (4.80%) Supplier Management
12 18 (4.55%) Stakeholder Management
12 18 (4.55%) Business Continuity
13 16 (4.04%) Mentoring
14 15 (3.79%) Line Management
14 15 (3.79%) Business Analysis
15 14 (3.54%) Information Security
15 14 (3.54%) PRINCE2
16 12 (3.03%) CRM
Programming Languages
1 28 (7.07%) SQL
2 6 (1.52%) C
3 5 (1.26%) Java
3 5 (1.26%) T-SQL
4 4 (1.01%) VBScript
5 3 (0.76%) PL/SQL
6 2 (0.51%) VBA
6 2 (0.51%) JavaScript
6 2 (0.51%) C#
7 1 (0.25%) PHP
7 1 (0.25%) ABAP
Qualifications
1 44 (11.11%) Degree
2 25 (6.31%) Security Cleared
2 25 (6.31%) ITIL Certification
3 18 (4.55%) SC Cleared
4 15 (3.79%) Cisco Certification
5 14 (3.54%) CCNA
6 8 (2.02%) CCNP
7 6 (1.52%) ISEB
8 4 (1.01%) Microsoft Certification
8 4 (1.01%) HND
8 4 (1.01%) ISTQB
8 4 (1.01%) ISTQB Foundation Certification
9 3 (0.76%) CISSP
10 2 (0.51%) PMI Certification
10 2 (0.51%) CISM
10 2 (0.51%) HNC
10 2 (0.51%) PRINCE2 Certification
10 2 (0.51%) ITIL Foundation Certificate
11 1 (0.25%) PRINCE2 Practitioner
11 1 (0.25%) DV Cleared
Quality Assurance & Compliance
1 48 (12.12%) SLA
2 17 (4.29%) QA
3 6 (1.52%) ISO/IEC 27001
4 4 (1.01%) COBIT
5 3 (0.76%) PCI DSS
6 1 (0.25%) GPG13
6 1 (0.25%) Sarbanes-Oxley
6 1 (0.25%) ISO/IEC 17799
6 1 (0.25%) ISO 9001
System Software
1 11 (2.78%) Active Directory
2 10 (2.53%) VMware Infrastructure
3 7 (1.77%) Hyper-V
3 7 (1.77%) Microsoft Virtual Server
4 5 (1.26%) Firmware
5 4 (1.01%) XenDesktop
5 4 (1.01%) vSphere
6 1 (0.25%) vCloud
6 1 (0.25%) Snort
6 1 (0.25%) XenApp
Systems Management
1 5 (1.26%) NetBackup
2 3 (0.76%) WSUS
2 3 (0.76%) AppDNA
3 2 (0.51%) Backup Exec
3 2 (0.51%) Tivoli NetView
4 1 (0.25%) OpenView
4 1 (0.25%) Symantec Enterprise Vault
4 1 (0.25%) SCDPM
4 1 (0.25%) SCCM
4 1 (0.25%) SCOM
Vendors
1 63 (15.91%) Microsoft
2 26 (6.57%) Cisco
3 21 (5.30%) VMware
4 12 (3.03%) Citrix
5 11 (2.78%) Business Objects
6 10 (2.53%) Symantec
6 10 (2.53%) Remedy
7 9 (2.27%) IBM
8 7 (1.77%) HP
8 7 (1.77%) NetApp
8 7 (1.77%) Oracle
9 6 (1.52%) BT
9 6 (1.52%) Dell
9 6 (1.52%) SAP
9 6 (1.52%) Red Hat
10 5 (1.26%) Avaya
10 5 (1.26%) Nortel
10 5 (1.26%) Fujitsu
11 3 (0.76%) Juniper
12 2 (0.51%) BMC
Warwick, Warwickshire
Accenture
Salary: From £30,000 to £38,000 per annum
Posted: 10 hours ago
Birmingham, West Midlands (County)
Big Red Recruitment
Salary: £60000 - £75000 per annum + Car Allowance, PHI, Pension,
Posted: 10 hours ago
Birmingham, Warwickshire
Capita
Posted: Yesterday
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £55000 - £65000 per annum + Car / Car Allowance
Posted: Yesterday
Birmingham, West Midlands (County)
Polar Recruitment
Salary: £65000 - £75000 per annum + Benefits + Bonuses (115K ote)
Posted: Yesterday
Birmingham, West Midlands (County)
Ashdown IT
Salary: £45000 - £55000 per annum + car allowance
Posted: 2 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £28500.00 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Ashdown IT
Salary: £45000 - £55000 per annum + car allowance
Posted: 2 days ago
Coventry
Computer Futures
Salary: £50000 - £75000 per annum + Benefits
Posted: 2 days ago
Coventry
Computer Futures
Salary: £50000 - £75000 per annum + Benefits
Posted: 2 days ago
Birmingham
Capita - ITIN
Salary: £24000 - £25000 per annum
Posted: 3 days ago
West Midlands
SBC Recruitment
Salary: £45,000 per annum £45k plus full benefits
Posted: 3 days ago
Solihull, West Midlands
Xoserve
Posted: 3 days ago
Solihull, West Midlands
Xoserve
Posted: 3 days ago
Warwick, Warwickshire
Rolls Royce
Salary: Negotiable
Posted: 5 days ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £50000 - £70000 per annum
Posted: 5 days ago
Birmingham, Warwickshire
Access Computer Consulting Plc
Posted: 6 days ago
Warwick, Warwickshire
Rolls Royce
Posted: 7 days ago
West Midlands (County)
ComputaCenter
Salary: Competitive
Posted: 14 days ago
Warwick, Warwickshire
Accenture
Salary: From £37k-£48.5 depending on experience + excellent benefits package
Posted: 14 days ago