The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 55 57 52
Rank change year-on-year
+2 -5
Permanent jobs citing Service Delivery 219 172 212
As % of all permanent IT jobs located in the West Midlands 4.30% 3.87% 4.36%
As % of the Processes & Methodologies category 5.37% 4.78% 5.66%
Number of salaries quoted 161 135 173
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £29,000 £31,000 £27,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £45,000 £42,500 £45,000
% change year-on-year
+5.88% -5.55%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4079 3599 3748
As % of all permanent IT jobs located in the West Midlands 80.07% 80.99% 77.01%
Number of salaries quoted 3418 2943 3158
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £27,850 £27,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £43,275 £42,500 £40,000
% change year-on-year
+1.82% +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 27 March 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 90 £45,000 - 5
Coventry 0 35 £46,750 +12.65% 7
Warwickshire -7 24 £42,000 +9.80% 1
Solihull -4 15 £47,500 +11.76% 3
Staffordshire -7 12 £35,500 -18.85% 3
Worcestershire 0 6 £55,000 +37.50% 1
Shropshire -12 6 £31,000 -52.30% 1
Wolverhampton +8 5 £33,750 +3.84%
Dudley -11 4 £24,500 -34.66% 1
Walsall -1 3 - -
West Bromwich +7 2 £58,500 +23.15%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 March 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 240 (54.30%) ITIL
2 101 (22.85%) Windows
3 89 (20.14%) Finance
4 85 (19.23%) Microsoft
5 80 (18.10%) Project Management
6 79 (17.87%) Service Management
7 77 (17.42%) SLA
8 64 (14.48%) Change Management
9 63 (14.25%) MS Excel
10 59 (13.35%) VMware
11 55 (12.44%) Active Directory
12 52 (11.76%) Management Information System
12 52 (11.76%) Incident Management
13 50 (11.31%) SQL
14 48 (10.86%) PRINCE2
14 48 (10.86%) Degree
15 47 (10.63%) ITIL Certification
16 43 (9.73%) Cisco
17 40 (9.05%) Continuous Improvement
18 38 (8.60%) Windows 7
19 37 (8.37%) Windows Server 2008
19 37 (8.37%) SAP
19 37 (8.37%) Windows Server 2012
20 36 (8.14%) WAN
21 35 (7.92%) SQL Server
21 35 (7.92%) Stakeholder Management
21 35 (7.92%) ISO/IEC 27001
22 33 (7.47%) Telecoms
22 33 (7.47%) LAN
23 32 (7.24%) Windows Server 2003

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 March 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 26 (5.88%) MS Exchange
2 20 (4.52%) Exchange Server 2010
3 13 (2.94%) Exchange Server 2013
4 11 (2.49%) SharePoint
5 9 (2.04%) Exchange Server 2007
6 5 (1.13%) Tomcat
7 4 (0.90%) CMS
7 4 (0.90%) Exchange Server 2003
7 4 (0.90%) Lync
8 3 (0.68%) Drupal
8 3 (0.68%) OpenEdge
8 3 (0.68%) Blackberry Enterprise Server
8 3 (0.68%) Apache
9 2 (0.45%) IIS
9 2 (0.45%) SharePoint 2013
Applications
1 63 (14.25%) MS Excel
2 22 (4.98%) MS Office
3 17 (3.85%) MS PowerPoint
4 11 (2.49%) MS Visio
5 8 (1.81%) MS Project
6 1 (0.23%) Spreadsheet
Business Applications
1 5 (1.13%) SAP SM
2 3 (0.68%) Oracle EBS
2 3 (0.68%) Movex
2 3 (0.68%) assyst
2 3 (0.68%) Infor M3
3 2 (0.45%) Oracle EBS R12
3 2 (0.45%) Dynamics NAV
3 2 (0.45%) SAP PM
4 1 (0.23%) Tesseract
4 1 (0.23%) Retail-J
Cloud Services
1 14 (3.17%) Office 365
2 3 (0.68%) Cloud Computing
3 1 (0.23%) SaaS
Communications & Networking
1 36 (8.14%) WAN
2 33 (7.47%) LAN
3 31 (7.01%) Firewall
4 25 (5.66%) Wireless
4 25 (5.66%) DNS
5 20 (4.52%) DHCP
6 18 (4.07%) MPLS
6 18 (4.07%) VPN
7 17 (3.85%) Internet
8 11 (2.49%) VoIP
9 9 (2.04%) TCP/IP
9 9 (2.04%) Cisco IOS
10 8 (1.81%) SAN
10 8 (1.81%) Intranet
10 8 (1.81%) TACACS
11 7 (1.58%) Frame Relay
11 7 (1.58%) ATM
11 7 (1.58%) Cisco PIX
11 7 (1.58%) Network Security
11 7 (1.58%) DMVPN
Database & Business Intelligence
1 35 (7.92%) SQL Server
2 10 (2.26%) SQL Server Integration Services
3 8 (1.81%) SQL Server 2008
3 8 (1.81%) SQL Server 2012
4 7 (1.58%) MySQL
5 5 (1.13%) SQL Server Reporting Services
5 5 (1.13%) SQL Server 2005
6 3 (0.68%) Relational Database
6 3 (0.68%) Data Warehouse
6 3 (0.68%) RDBMS
6 3 (0.68%) BusinessObjects
6 3 (0.68%) SQL Server Analysis Services
7 2 (0.45%) MS Access
7 2 (0.45%) BusinessObjects XI
8 1 (0.23%) Big Data
8 1 (0.23%) OLAP
8 1 (0.23%) Oracle Reports
8 1 (0.23%) OLTP
Development Applications
1 2 (0.45%) Visual Studio
2 1 (0.23%) Oracle Forms
General
1 89 (20.14%) Finance
2 33 (7.47%) Telecoms
3 23 (5.20%) Manufacturing
4 22 (4.98%) Legal
5 16 (3.62%) Marketing
6 13 (2.94%) Law
7 11 (2.49%) Banking
8 8 (1.81%) Retail
9 5 (1.13%) French Language
9 5 (1.13%) German Language
10 2 (0.45%) Games
10 2 (0.45%) Back Office
10 2 (0.45%) Electronics
11 1 (0.23%) Aerospace
11 1 (0.23%) Automotive
11 1 (0.23%) Billing
11 1 (0.23%) Retail Banking
11 1 (0.23%) Corporate Banking
Job Titles
1 96 (21.72%) Service Manager
2 64 (14.48%) Analyst
3 57 (12.90%) Services Delivery Manager
3 57 (12.90%) Delivery Manager
4 30 (6.79%) Team Leader
5 24 (5.43%) Support Engineer
6 21 (4.75%) 2nd Line Support
7 20 (4.52%) Business Manager
8 19 (4.30%) Consultant
9 18 (4.07%) Project Manager
9 18 (4.07%) Business Analyst
9 18 (4.07%) IT Support
10 16 (3.62%) Architect
10 16 (3.62%) Support Team Leader
11 15 (3.39%) Desktop Support
11 15 (3.39%) Support Analyst
12 14 (3.17%) Desktop Support Team Leader
12 14 (3.17%) Desktop Team Leader
13 13 (2.94%) Applications Support
14 11 (2.49%) Senior Manager
Libraries, Frameworks & Software Standards
1 21 (4.75%) .NET
2 11 (2.49%) ASP.NET
3 9 (2.04%) HTML
4 8 (1.81%) CSS
5 3 (0.68%) COM
6 2 (0.45%) Web Services
6 2 (0.45%) XML
6 2 (0.45%) EDI
6 2 (0.45%) Middleware
6 2 (0.45%) jQuery
7 1 (0.23%) ASP.NET MVC
7 1 (0.23%) HTML5
7 1 (0.23%) .NET Framework
7 1 (0.23%) XHTML
7 1 (0.23%) J2EE
Miscellaneous
1 52 (11.76%) Management Information System
2 31 (7.01%) Analytical Skills
3 16 (3.62%) User Experience
3 16 (3.62%) Blackberry
4 11 (2.49%) Life Science
5 10 (2.26%) PMI
6 9 (2.04%) Data Protection Act
7 8 (1.81%) Replication
8 6 (1.36%) Clustering
9 5 (1.13%) Statistics
10 4 (0.90%) CESG
11 3 (0.68%) Handset
11 3 (0.68%) CMDB
11 3 (0.68%) Data Conversion
12 2 (0.45%) FMCG
12 2 (0.45%) Computer Science
12 2 (0.45%) Wiki
12 2 (0.45%) EqualLogic
12 2 (0.45%) Foreign Exchange (FX)
12 2 (0.45%) EPoS
Operating Systems
1 101 (22.85%) Windows
2 38 (8.60%) Windows 7
3 37 (8.37%) Windows Server 2008
3 37 (8.37%) Windows Server 2012
4 32 (7.24%) Windows Server 2003
5 17 (3.85%) Linux
6 12 (2.71%) Windows XP
7 9 (2.04%) UNIX
8 7 (1.58%) Windows 8
9 6 (1.36%) Android
9 6 (1.36%) Solaris
10 3 (0.68%) CentOS
10 3 (0.68%) Red Hat Enterprise Linux
11 2 (0.45%) Windows Vista
12 1 (0.23%) Apple iOS
Processes & Methodologies
1 240 (54.30%) ITIL
2 80 (18.10%) Project Management
3 79 (17.87%) Service Management
4 64 (14.48%) Change Management
5 52 (11.76%) Incident Management
6 48 (10.86%) PRINCE2
7 40 (9.05%) Continuous Improvement
8 35 (7.92%) Stakeholder Management
9 32 (7.24%) Line Management
10 30 (6.79%) Problem Management
11 28 (6.33%) Configuration Management
12 27 (6.11%) Disaster Recovery
13 24 (5.43%) Information Security
13 24 (5.43%) Root Cause Analysis
14 21 (4.75%) Mentoring
14 21 (4.75%) Coaching
14 21 (4.75%) Change Control
14 21 (4.75%) Business Analysis
15 20 (4.52%) Release Management
16 18 (4.07%) Time Management
Programming Languages
1 50 (11.31%) SQL
2 18 (4.07%) Java
3 16 (3.62%) C#
4 10 (2.26%) PL/SQL
4 10 (2.26%) VB
5 8 (1.81%) VB6
5 8 (1.81%) C
5 8 (1.81%) JavaScript
6 5 (1.13%) VBScript
7 4 (0.90%) T-SQL
7 4 (0.90%) PHP
8 3 (0.68%) PowerShell
8 3 (0.68%) VBA
9 2 (0.45%) Shell Script
9 2 (0.45%) VB.NET
10 1 (0.23%) Bash Shell
Qualifications
1 48 (10.86%) Degree
2 47 (10.63%) ITIL Certification
3 29 (6.56%) Cisco Certification
4 24 (5.43%) Security Cleared
5 22 (4.98%) Microsoft Certification
6 21 (4.75%) CCNP
7 15 (3.39%) CCNA
7 15 (3.39%) MCSE
8 14 (3.17%) SC Cleared
9 10 (2.26%) CCSE
10 8 (1.81%) PMP
11 7 (1.58%) MCSA
11 7 (1.58%) CCSA
11 7 (1.58%) CISSP
11 7 (1.58%) MCTS
11 7 (1.58%) MCITP
12 4 (0.90%) GIAC
12 4 (0.90%) PRINCE2 Certification
13 3 (0.68%) CISM
13 3 (0.68%) DV Cleared
Quality Assurance & Compliance
1 77 (17.42%) SLA
2 35 (7.92%) ISO/IEC 27001
3 12 (2.71%) PCI DSS
4 8 (1.81%) ISO 9001
5 7 (1.58%) QA
6 6 (1.36%) ISO/IEC 17799
7 3 (0.68%) COBIT
8 2 (0.45%) HIPAA
8 2 (0.45%) Sarbanes-Oxley
9 1 (0.23%) ISO 14001
System Software
1 55 (12.44%) Active Directory
2 27 (6.11%) VMware Infrastructure
3 13 (2.94%) Hyper-V
4 11 (2.49%) vSphere
5 7 (1.58%) Microsoft Virtual Server
6 6 (1.36%) XenApp
6 6 (1.36%) XenDesktop
7 3 (0.68%) VMware ESXi
8 2 (0.45%) VMware ESX
8 2 (0.45%) Snort
Systems Management
1 18 (4.07%) SCCM
2 8 (1.81%) NetBackup
3 6 (1.36%) Backup Exec
3 6 (1.36%) Symantec Enterprise Vault
4 4 (0.90%) SCDPM
5 3 (0.68%) Systems Management Server (SMS)
6 1 (0.23%) CiscoWorks
Vendors
1 85 (19.23%) Microsoft
2 59 (13.35%) VMware
3 43 (9.73%) Cisco
4 37 (8.37%) SAP
5 23 (5.20%) Citrix
6 20 (4.52%) Oracle
7 14 (3.17%) Dell
7 14 (3.17%) Avaya
8 13 (2.94%) CheckPoint
9 10 (2.26%) Symantec
9 10 (2.26%) HP
10 9 (2.04%) Remedy
11 7 (1.58%) Salesforce.com
11 7 (1.58%) Nokia
12 6 (1.36%) Juniper
12 6 (1.36%) Business Objects
12 6 (1.36%) IBM
12 6 (1.36%) Mitel
13 5 (1.13%) Apple
13 5 (1.13%) NetApp
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £29000 Per Annum
Posted: 17 hours ago
Coventry, West Midlands (County)
Severn Trent Water
Salary: From £30,000 to £40,000 per annum plus attractive benefits
Posted: 22 hours ago
Coventry
Capita - ITIN
Salary: £42000.00 - £47000.00 per annum
Posted: 2 days ago
Coventry
Hays IT - Uk Posting account
Salary: £28000.00 per annum + Fuel Card
Posted: 2 days ago
Birmingham, West Midlands (County)
Ashdown IT
Salary: £45000 - £55000 per annum + car allowance
Posted: 2 days ago
Coventry, West Midlands (County)
Ampersand Consulting
Salary: £45000 - £50000 per annum + £4200 Car Allowance and Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £40000 - £50000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £50k - 65k per year + Bonus & Benefits
Posted: 4 days ago
Staffordshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 4 days ago
Birmingham
Interquest - ITQ Financial - Tunbridge Wells
Salary: £22000 - £28000 per annum + training and benefits *career*
Posted: 4 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Salary: £45000 - £50000 per annum
Posted: 5 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Salary: £55000 - £60000 per annum
Posted: 5 days ago
West Midlands
Amoria Bond - UK
Salary: £40000 - £45000 per annum + Pension, Healthcare, Bonus, Perks
Posted: 11 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £40,000 to £60,000 per annum Plus Car + Bonus
Posted: 14 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £40,000 to £50,000 per annum + Bonus + Car
Posted: 15 days ago
Hereford, Herefordshire
Hoople Ltd
Salary: Competitive Salary
Posted: 16 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 16 days ago
Cannock
Ortolan Group
Posted: 16 days ago
Worcester
Greywood Associates Limited
Salary: £27000 - £35000 per annum + Benefits
Posted: 17 days ago
Coventry
Hays IT - Uk Posting account
Salary: £47000.00 - £50000.00 per annum
Posted: 17 days ago