The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 70 46 67
Rank change year-on-year
-24 +21
Permanent jobs citing Service Delivery 192 214 186
As % of all permanent IT jobs located in the West Midlands 3.45% 3.99% 3.84%
As % of the Processes & Methodologies category 4.35% 5.10% 5.07%
Number of salaries quoted 145 189 125
Average salary £52,500 £47,500 £40,000
Average salary % change year-on-year
+10.52% +18.75%
90% offered a salary of more than £27,200 £27,500 £27,350
10% offered a salary of more than £70,000 £65,000 £60,000
UK excluding London average salary £44,000 £45,000 £42,500
% change year-on-year
-2.22% +5.88%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4418 4197 3671
As % of all permanent IT jobs located in the West Midlands 79.37% 78.32% 75.74%
Number of salaries quoted 3688 3555 3118
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,600 £26,500 £27,500
10% offered a salary of more than £69,500 £65,000 £60,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 18 September 2014.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 88 £55,250 +10.50% 8
Coventry -5 22 £50,000 +13.63% 4
Warwickshire +2 19 £32,000 -13.51% 3
Staffordshire -15 17 £56,250 +7.14% 1
Walsall +5 11 £55,000 +27.90%
Solihull -9 7 £37,500 +1.35% 1
Worcestershire - 4 £29,000 - 1
Shropshire - 3 £40,000 - 1
West Bromwich +2 1 £25,000 -48.45%
Wolverhampton - 1 £37,500 -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 September 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 185 (48.05%) ITIL
2 88 (22.86%) Finance
3 79 (20.52%) Project Management
4 73 (18.96%) Service Management
5 61 (15.84%) Windows
6 59 (15.32%) Microsoft
7 54 (14.03%) SLA
8 51 (13.25%) Change Management
9 50 (12.99%) Incident Management
10 43 (11.17%) Degree
11 38 (9.87%) Continuous Improvement
12 30 (7.79%) ITIL V3
12 30 (7.79%) ITIL Certification
13 29 (7.53%) Cisco
13 29 (7.53%) MS Excel
13 29 (7.53%) Line Management
14 27 (7.01%) Service Desk Management
14 27 (7.01%) Telecoms
15 25 (6.49%) MS Office
15 25 (6.49%) Active Directory
16 23 (5.97%) WAN
17 22 (5.71%) Analytical Skills
18 21 (5.45%) Problem Management
18 21 (5.45%) VMware
19 20 (5.19%) Retail
19 20 (5.19%) QA
20 19 (4.94%) Operations Management
20 19 (4.94%) Statistical Analysis
20 19 (4.94%) People Management
20 19 (4.94%) Cisco Certification

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 September 2014, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 8 (2.08%) SharePoint
2 5 (1.30%) MS Exchange
3 4 (1.04%) SharePoint 2013
3 4 (1.04%) Lync
3 4 (1.04%) SharePoint 2010
4 3 (0.78%) CMS
5 2 (0.52%) Exchange Server 2007
5 2 (0.52%) Exchange Server 2003
6 1 (0.26%) IIS
6 1 (0.26%) Apache
6 1 (0.26%) Tomcat
Applications
1 29 (7.53%) MS Excel
2 25 (6.49%) MS Office
3 8 (2.08%) MS PowerPoint
4 7 (1.82%) MS Visio
5 5 (1.30%) SPSS
6 1 (0.26%) Spreadsheet
Business Applications
1 9 (2.34%) Dynamics CRM
2 5 (1.30%) assyst
3 4 (1.04%) Agresso
4 3 (0.78%) Servitor
5 2 (0.52%) Remedy ITSM
5 2 (0.52%) SAP HR
5 2 (0.52%) SAP Payroll
6 1 (0.26%) Retail-J
Cloud Services
1 4 (1.04%) Cloud Computing
2 3 (0.78%) Office 365
3 2 (0.52%) IaaS
4 1 (0.26%) SaaS
4 1 (0.26%) PaaS
Communications & Networking
1 23 (5.97%) WAN
2 14 (3.64%) LAN
3 11 (2.86%) Unified Communications
4 10 (2.60%) Wireless
5 9 (2.34%) IP Telephony
5 9 (2.34%) iSCSI
6 8 (2.08%) DNS
7 7 (1.82%) SAN
7 7 (1.82%) DWDM
8 6 (1.56%) NAS
8 6 (1.56%) DHCP
8 6 (1.56%) VPN
8 6 (1.56%) Firewall
9 5 (1.30%) FTP
9 5 (1.30%) SNMP
9 5 (1.30%) SMTP
9 5 (1.30%) VLAN
9 5 (1.30%) NetScaler
9 5 (1.30%) FCoE
9 5 (1.30%) Fibre Channel
Database & Business Intelligence
1 10 (2.60%) SQL Server
2 4 (1.04%) Oracle Database
3 2 (0.52%) Crystal Reports
4 1 (0.26%) BusinessObjects
4 1 (0.26%) SQL Server 2000
4 1 (0.26%) MySQL
4 1 (0.26%) Data Warehouse
4 1 (0.26%) SQL Server Integration Services
4 1 (0.26%) SQL Server 2005
4 1 (0.26%) SQL Server Reporting Services
4 1 (0.26%) SQL Server Analysis Services
4 1 (0.26%) SQL Server 2008
4 1 (0.26%) SAP Data Services
Development Applications
1 3 (0.78%) Oracle Forms
2 1 (0.26%) MSI
General
1 88 (22.86%) Finance
2 27 (7.01%) Telecoms
3 20 (5.19%) Retail
4 13 (3.38%) Marketing
5 11 (2.86%) Banking
6 9 (2.34%) Manufacturing
7 8 (2.08%) Advertising
8 6 (1.56%) Back Office
8 6 (1.56%) Automotive
8 6 (1.56%) Legal
9 4 (1.04%) Billing
10 2 (0.52%) Investment Banking
10 2 (0.52%) Local Government
11 1 (0.26%) Aerospace
11 1 (0.26%) Pharmaceutical
Job Titles
1 98 (25.45%) Service Manager
2 62 (16.10%) Delivery Manager
3 51 (13.25%) Services Delivery Manager
4 45 (11.69%) Analyst
5 24 (6.23%) Architect
6 19 (4.94%) Infrastructure Manager
7 18 (4.68%) Compliance Analyst
8 14 (3.64%) Coordinator
9 13 (3.38%) Project Manager
9 13 (3.38%) IT Services Manager
10 11 (2.86%) Technical Manager
10 11 (2.86%) Compliance Manager
11 10 (2.60%) Business Analyst
11 10 (2.60%) Change Manager
12 9 (2.34%) Consultant
12 9 (2.34%) Infrastructure Engineer
12 9 (2.34%) Security Manager
12 9 (2.34%) Customer Services Manager
12 9 (2.34%) Head of Service Delivery
13 8 (2.08%) Service Delivery Coordinator
Libraries, Frameworks & Software Standards
1 12 (3.12%) .NET
2 8 (2.08%) ASP.NET
2 8 (2.08%) HTML
3 6 (1.56%) Middleware
4 4 (1.04%) HTML5
4 4 (1.04%) jQuery
5 3 (0.78%) CSS
6 2 (0.52%) Application Packaging
6 2 (0.52%) RSS
6 2 (0.52%) ATL
6 2 (0.52%) XML
7 1 (0.26%) SOAP
7 1 (0.26%) .NET Framework
7 1 (0.26%) ASP.NET MVC
Miscellaneous
1 22 (5.71%) Analytical Skills
2 14 (3.64%) Statistics
3 8 (2.08%) Replication
4 7 (1.82%) Management Information System
4 7 (1.82%) Mobile App
5 6 (1.56%) FMCG
5 6 (1.56%) CMDB
6 5 (1.30%) CLARiiON
6 5 (1.30%) Firmware
7 4 (1.04%) User Experience
7 4 (1.04%) Life Science
7 4 (1.04%) Data Protection Act
8 3 (0.78%) Clustering
8 3 (0.78%) EPoS
8 3 (0.78%) NHS
8 3 (0.78%) Thin Client
8 3 (0.78%) Mathematics
8 3 (0.78%) Computer Science
8 3 (0.78%) Fat Client
8 3 (0.78%) Mobile Computing
Operating Systems
1 61 (15.84%) Windows
2 18 (4.68%) Linux
3 12 (3.12%) UNIX
4 8 (2.08%) Windows Server 2003
5 7 (1.82%) Red Hat Enterprise Linux
6 5 (1.30%) AIX
6 5 (1.30%) HPUX
6 5 (1.30%) Solaris
7 3 (0.78%) Windows XP
7 3 (0.78%) Windows Server 2008
7 3 (0.78%) Windows 7
7 3 (0.78%) Windows 8
8 2 (0.52%) Windows Server 2012
Processes & Methodologies
1 185 (48.05%) ITIL
2 79 (20.52%) Project Management
3 73 (18.96%) Service Management
4 51 (13.25%) Change Management
5 50 (12.99%) Incident Management
6 38 (9.87%) Continuous Improvement
7 30 (7.79%) ITIL V3
8 29 (7.53%) Line Management
9 27 (7.01%) Service Desk Management
10 21 (5.45%) Problem Management
11 19 (4.94%) Operations Management
11 19 (4.94%) Statistical Analysis
11 19 (4.94%) People Management
12 18 (4.68%) CRM
12 18 (4.68%) Stakeholder Management
12 18 (4.68%) Mentoring
12 18 (4.68%) Server Monitoring
13 16 (4.16%) PRINCE2
14 15 (3.90%) Supplier Management
15 13 (3.38%) Time Management
Programming Languages
1 18 (4.68%) SQL
2 5 (1.30%) C#
3 4 (1.04%) C
3 4 (1.04%) VBScript
4 3 (0.78%) PL/SQL
5 2 (0.52%) VBA
5 2 (0.52%) JavaScript
6 1 (0.26%) PHP
6 1 (0.26%) T-SQL
6 1 (0.26%) Java
6 1 (0.26%) ABAP
Qualifications
1 43 (11.17%) Degree
2 30 (7.79%) ITIL Certification
3 19 (4.94%) Cisco Certification
4 18 (4.68%) Security Cleared
5 17 (4.42%) CCNA
6 11 (2.86%) SC Cleared
7 10 (2.60%) CCNP
8 6 (1.56%) ISEB
8 6 (1.56%) Microsoft Certification
9 4 (1.04%) ISTQB Foundation Certification
9 4 (1.04%) ISTQB
10 3 (0.78%) HND
10 3 (0.78%) MCSE
11 2 (0.52%) CCEE
11 2 (0.52%) CCAA
11 2 (0.52%) ITIL Foundation Certificate
11 2 (0.52%) PMI Certification
11 2 (0.52%) CCA
11 2 (0.52%) Citrix Certification
11 2 (0.52%) CCEA
Quality Assurance & Compliance
1 54 (14.03%) SLA
2 20 (5.19%) QA
3 4 (1.04%) COBIT
3 4 (1.04%) ISO/IEC 27001
4 2 (0.52%) PCI DSS
5 1 (0.26%) Sarbanes-Oxley
5 1 (0.26%) ISO 9001
5 1 (0.26%) GPG13
System Software
1 25 (6.49%) Active Directory
2 7 (1.82%) Microsoft Virtual Server
2 7 (1.82%) Hyper-V
2 7 (1.82%) VMware Infrastructure
3 4 (1.04%) XenDesktop
3 4 (1.04%) vSphere
4 2 (0.52%) Microsoft App-V
5 1 (0.26%) XenApp
5 1 (0.26%) vCloud
Systems Management
1 18 (4.68%) WSUS
2 4 (1.04%) NetBackup
3 3 (0.78%) SCCM
3 3 (0.78%) AppDNA
4 2 (0.52%) SCOM
4 2 (0.52%) SCVMM
4 2 (0.52%) Tivoli NetView
5 1 (0.26%) Backup Exec
Vendors
1 59 (15.32%) Microsoft
2 29 (7.53%) Cisco
3 21 (5.45%) VMware
4 15 (3.90%) IBM
5 14 (3.64%) Citrix
6 13 (3.38%) NetApp
7 12 (3.12%) HP
8 11 (2.86%) Oracle
9 10 (2.60%) Fujitsu
10 9 (2.34%) Business Objects
11 8 (2.08%) Remedy
11 8 (2.08%) Symantec
11 8 (2.08%) Nortel
12 7 (1.82%) Red Hat
13 6 (1.56%) Sun
13 6 (1.56%) SAP
13 6 (1.56%) Juniper
14 5 (1.30%) Dell
14 5 (1.30%) EMC
14 5 (1.30%) StorageTek
Birmingham, West Midlands (County)
ANSON MCCADE
Salary: From £45,000 to £60,000 per annum plus competitive package
Posted: 17 hours ago
Birmingham, Warwickshire
Larson Group
Posted: 22 hours ago
Birmingham, West Midlands (County)
NES Global Talent
Salary: Excellent
Posted: Yesterday
Birmingham, West Midlands (County)
NES Global Talent
Salary: £30000 to £40000 per annum - Excellent
Posted: Yesterday
Birmingham, West Midlands (County)
Polar Recruitment
Salary: £65000 - £75000 per annum + Benefits + Bonuses (115K ote)
Posted: Yesterday
West Midlands
ISL
Salary: £50000.00 - £65000 per annum + car + bonus + benefits
Posted: 2 days ago
Warwickshire
Talent International
Posted: 2 days ago
Warwickshire
Greywood Associates Limited
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Adria Solutions Ltd
Salary: £25000 - £29000 per annum
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Oscar Associates (UK) Ltd
Salary: £30000 - £40000 per annum + Benefits
Posted: 3 days ago
CV4 7AL, Coventry, UK
University of Warwick
Salary: £38,511 - £45,954 pa
Posted: 3 days ago
Solihull, West Midlands (County)
Connectus
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £42000.00 - £47000.00 per annum + Exec Car + Extensive Benefits
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £60000.00 - £70000.00 per annum + Executive Car + Extensive Benefits
Posted: 7 days ago
Telford
Computer Futures
Salary: £50000 - £60000 per annum + competitive
Posted: 7 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £55000.00 - £60000.00 per annum
Posted: 18 days ago
Coventry, West Midlands (County)
Coventry Building Society
Salary: From £41,218 to £56,674 per annum
Posted: 20 days ago
West Midlands (County)
ComputaCenter
Salary: Competitive
Posted: 22 days ago
Birmingham, West Midlands (County)
Level 3
Salary: £35000 per annum
Posted: 23 days ago