The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 51 65 67
Rank change year-on-year
+14 +2
Permanent jobs citing Service Delivery 248 187 176
As % of all permanent IT jobs located in the West Midlands 4.70% 3.64% 3.50%
As % of the Processes & Methodologies category 5.70% 4.51% 4.49%
Number of salaries quoted 192 153 145
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £27,675 £32,500 £30,200
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4349 4145 3918
As % of all permanent IT jobs located in the West Midlands 82.45% 80.77% 77.88%
Number of salaries quoted 3608 3469 3293
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £27,500 £29,000 £27,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Delivery
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the West Midlands

Service Delivery
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the West Midlands region.

Service Delivery Salary Trend in the West Midlands

Service Delivery
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Service Delivery across the West Midlands region over the 3 months to 22 May 2015.

Service Delivery Salary Histogram in the West Midlands

Service Delivery
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the West Midlands region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 105 £45,000 -21.73% 20
Warwickshire +22 46 £60,000 +71.42% 3
Coventry +9 34 £45,000 - 5
Staffordshire +3 14 £52,500 -8.69% 2
West Bromwich +11 9 - - 2
Dudley +3 8 £29,000 -38.94%
Wolverhampton +16 7 £38,000 +26.66% 1
Solihull -9 7 £47,500 +11.76%
Worcestershire 0 5 £58,750 +24.33% 2
Shropshire -14 3 £23,000 -46.82% 1
Walsall +4 2 - - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 May 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 240 (51.84%) ITIL
2 99 (21.38%) Finance
3 92 (19.87%) Windows
4 86 (18.57%) Project Management
5 74 (15.98%) SLA
6 73 (15.77%) Service Management
7 72 (15.55%) Microsoft
8 61 (13.17%) Cisco
8 61 (13.17%) MS Excel
9 58 (12.53%) PRINCE2
10 56 (12.10%) Incident Management
11 54 (11.66%) Continuous Improvement
11 54 (11.66%) Active Directory
12 52 (11.23%) VMware
13 51 (11.02%) Stakeholder Management
14 49 (10.58%) WAN
15 48 (10.37%) Management Information System
16 47 (10.15%) Degree
16 47 (10.15%) Change Management
17 46 (9.94%) ITIL Certification
18 45 (9.72%) LAN
19 42 (9.07%) SQL
19 42 (9.07%) Analytical Skills
20 41 (8.86%) Windows 7
21 38 (8.21%) SAP
21 38 (8.21%) Cisco Certification
22 37 (7.99%) Firewall
23 32 (6.91%) Wireless
24 31 (6.70%) Telecoms
24 31 (6.70%) ISO/IEC 27001

Service Delivery
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 May 2015, IT jobs across the West Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 29 (6.26%) MS Exchange
2 20 (4.32%) Exchange Server 2010
3 13 (2.81%) Exchange Server 2013
4 12 (2.59%) SharePoint
5 9 (1.94%) Exchange Server 2007
6 5 (1.08%) OpenEdge
7 4 (0.86%) CMS
7 4 (0.86%) Tomcat
7 4 (0.86%) Exchange Server 2003
8 3 (0.65%) Drupal
8 3 (0.65%) Blackberry Enterprise Server
9 2 (0.43%) SharePoint 2013
9 2 (0.43%) SharePoint 2010
9 2 (0.43%) Apache
10 1 (0.22%) IIS
10 1 (0.22%) ColdFusion
Applications
1 61 (13.17%) MS Excel
2 29 (6.26%) MS Office
3 9 (1.94%) MS PowerPoint
4 8 (1.73%) MS Project
4 8 (1.73%) MS Visio
5 1 (0.22%) Spreadsheet
Business Applications
1 5 (1.08%) SAP SM
2 4 (0.86%) MIS ActiveH
3 3 (0.65%) assyst
3 3 (0.65%) Movex
3 3 (0.65%) Infor M3
4 2 (0.43%) SAP PM
5 1 (0.22%) Tesseract
5 1 (0.22%) Summit
5 1 (0.22%) Oracle EBS
Cloud Services
1 14 (3.02%) Office 365
2 3 (0.65%) Cloud Computing
3 1 (0.22%) SaaS
Communications & Networking
1 49 (10.58%) WAN
2 45 (9.72%) LAN
3 37 (7.99%) Firewall
4 32 (6.91%) Wireless
5 28 (6.05%) MPLS
6 25 (5.40%) DNS
7 24 (5.18%) VPN
8 18 (3.89%) Cisco IOS
9 16 (3.46%) Internet
9 16 (3.46%) VoIP
10 15 (3.24%) TCP/IP
10 15 (3.24%) DHCP
10 15 (3.24%) BGP
11 11 (2.38%) VLAN
11 11 (2.38%) OSPF
11 11 (2.38%) EIGRP
12 10 (2.16%) Wireshark
12 10 (2.16%) Cisco ASA
13 9 (1.94%) Spanning Tree
14 8 (1.73%) Wi-Fi
Database & Business Intelligence
1 29 (6.26%) SQL Server
2 10 (2.16%) SQL Server 2012
2 10 (2.16%) SQL Server 2008
3 7 (1.51%) SQL Server Integration Services
4 6 (1.30%) MySQL
5 5 (1.08%) SQL Server Analysis Services
5 5 (1.08%) SQL Server 2005
5 5 (1.08%) RDBMS
5 5 (1.08%) Relational Database
6 2 (0.43%) BusinessObjects
6 2 (0.43%) MS Access
6 2 (0.43%) SQL Server Reporting Services
7 1 (0.22%) BusinessObjects XI
7 1 (0.22%) OLTP
7 1 (0.22%) Oracle Reports
7 1 (0.22%) Data Warehouse
7 1 (0.22%) OLAP
Development Applications
1 1 (0.22%) Oracle Forms
General
1 99 (21.38%) Finance
2 31 (6.70%) Telecoms
3 26 (5.62%) Manufacturing
4 21 (4.54%) Marketing
5 18 (3.89%) Legal
6 12 (2.59%) Law
7 10 (2.16%) Banking
7 10 (2.16%) Retail
8 6 (1.30%) French Language
8 6 (1.30%) German Language
9 4 (0.86%) Electronics
9 4 (0.86%) Front Office
9 4 (0.86%) Billing
10 2 (0.43%) Aerospace
11 1 (0.22%) Retail Banking
11 1 (0.22%) Corporate Banking
11 1 (0.22%) Back Office
11 1 (0.22%) Games
Job Titles
1 94 (20.30%) Service Manager
2 54 (11.66%) Analyst
3 48 (10.37%) Delivery Manager
4 47 (10.15%) Services Delivery Manager
5 30 (6.48%) Support Engineer
6 28 (6.05%) Project Manager
7 27 (5.83%) Team Leader
8 25 (5.40%) 2nd Line Support
9 20 (4.32%) Desktop Support
9 20 (4.32%) Consultant
10 18 (3.89%) Business Manager
11 17 (3.67%) Transition Manager
11 17 (3.67%) Service Transition Manager
12 16 (3.46%) Architect
12 16 (3.46%) Support Analyst
12 16 (3.46%) IT Support
12 16 (3.46%) Support Team Leader
13 15 (3.24%) IT Project Manager
14 14 (3.02%) Desktop Support Team Leader
14 14 (3.02%) Desktop Team Leader
Libraries, Frameworks & Software Standards
1 20 (4.32%) .NET
2 9 (1.94%) HTML
2 9 (1.94%) ASP.NET
3 7 (1.51%) CSS
4 3 (0.65%) jQuery
4 3 (0.65%) COM
5 1 (0.22%) .NET Framework
5 1 (0.22%) EDI
5 1 (0.22%) Web Services
5 1 (0.22%) XML
5 1 (0.22%) Middleware
Miscellaneous
1 48 (10.37%) Management Information System
2 42 (9.07%) Analytical Skills
3 21 (4.54%) Blackberry
4 15 (3.24%) User Experience
5 11 (2.38%) PMI
6 9 (1.94%) Life Science
7 8 (1.73%) Replication
8 6 (1.30%) Clustering
9 5 (1.08%) Data Protection Act
9 5 (1.08%) Video Conferencing
10 4 (0.86%) Statistics
11 3 (0.65%) Computer Science
11 3 (0.65%) Data Conversion
11 3 (0.65%) Handset
12 2 (0.43%) GIS
12 2 (0.43%) Foreign Exchange (FX)
12 2 (0.43%) CCTV
12 2 (0.43%) EqualLogic
13 1 (0.22%) Wiki
13 1 (0.22%) SCADA
Operating Systems
1 92 (19.87%) Windows
2 41 (8.86%) Windows 7
3 30 (6.48%) Windows Server 2012
4 28 (6.05%) Windows Server 2008
5 23 (4.97%) Windows Server 2003
6 16 (3.46%) Windows XP
7 15 (3.24%) Linux
8 7 (1.51%) UNIX
9 6 (1.30%) Solaris
10 5 (1.08%) Windows 8
11 4 (0.86%) Android
12 3 (0.65%) CentOS
12 3 (0.65%) Red Hat Enterprise Linux
13 2 (0.43%) Windows Vista
14 1 (0.22%) Apple iOS
Processes & Methodologies
1 240 (51.84%) ITIL
2 86 (18.57%) Project Management
3 73 (15.77%) Service Management
4 58 (12.53%) PRINCE2
5 56 (12.10%) Incident Management
6 54 (11.66%) Continuous Improvement
7 51 (11.02%) Stakeholder Management
8 47 (10.15%) Change Management
9 31 (6.70%) Line Management
10 29 (6.26%) Problem Management
11 24 (5.18%) Configuration Management
12 23 (4.97%) Business Analysis
12 23 (4.97%) Mentoring
12 23 (4.97%) People Management
13 22 (4.75%) Root Cause Analysis
13 22 (4.75%) Process Management
14 21 (4.54%) Information Security
15 20 (4.32%) Change Control
15 20 (4.32%) ITIL V3
15 20 (4.32%) ERP
Programming Languages
1 42 (9.07%) SQL
2 15 (3.24%) Java
3 14 (3.02%) C#
4 11 (2.38%) VB
5 10 (2.16%) PL/SQL
6 9 (1.94%) VB6
6 9 (1.94%) JavaScript
7 8 (1.73%) C
8 5 (1.08%) PowerShell
9 4 (0.86%) VBA
9 4 (0.86%) PHP
10 3 (0.65%) VBScript
10 3 (0.65%) VB.NET
11 2 (0.43%) Shell Script
12 1 (0.22%) Bash Shell
12 1 (0.22%) T-SQL
Qualifications
1 47 (10.15%) Degree
2 46 (9.94%) ITIL Certification
3 38 (8.21%) Cisco Certification
4 25 (5.40%) CCNP
5 19 (4.10%) Microsoft Certification
6 18 (3.89%) Security Cleared
7 17 (3.67%) CCNA
8 12 (2.59%) MCSE
9 10 (2.16%) CCSE
10 9 (1.94%) SC Cleared
10 9 (1.94%) MCTS
10 9 (1.94%) MCITP
10 9 (1.94%) PMP
11 8 (1.73%) PRINCE2 Certification
12 7 (1.51%) MCSA
12 7 (1.51%) CCSA
13 6 (1.30%) CCIE
14 5 (1.08%) PRINCE2 Practitioner
15 4 (0.86%) PMI Certification
15 4 (0.86%) APMP
Quality Assurance & Compliance
1 74 (15.98%) SLA
2 31 (6.70%) ISO/IEC 27001
3 11 (2.38%) PCI DSS
4 10 (2.16%) ISO 9001
5 2 (0.43%) PMBOK
5 2 (0.43%) COBIT
5 2 (0.43%) QA
6 1 (0.22%) HIPAA
6 1 (0.22%) ISO/IEC 17799
6 1 (0.22%) Sarbanes-Oxley
6 1 (0.22%) ISO 14001
System Software
1 54 (11.66%) Active Directory
2 21 (4.54%) VMware Infrastructure
3 12 (2.59%) Hyper-V
4 9 (1.94%) vSphere
5 6 (1.30%) Microsoft Virtual Server
6 3 (0.65%) VMware ESXi
7 2 (0.43%) VMware ESX
7 2 (0.43%) XenApp
7 2 (0.43%) XenDesktop
8 1 (0.22%) Snort
Systems Management
1 17 (3.67%) SCCM
2 3 (0.65%) Systems Management Server (SMS)
3 2 (0.43%) Symantec Enterprise Vault
3 2 (0.43%) NetBackup
3 2 (0.43%) Backup Exec
4 1 (0.22%) CiscoWorks
Vendors
1 72 (15.55%) Microsoft
2 61 (13.17%) Cisco
3 52 (11.23%) VMware
4 38 (8.21%) SAP
5 25 (5.40%) Citrix
6 20 (4.32%) Oracle
7 12 (2.59%) CheckPoint
7 12 (2.59%) Avaya
8 11 (2.38%) Dell
9 10 (2.16%) Juniper
10 9 (1.94%) HP
11 8 (1.73%) Business Objects
11 8 (1.73%) F5
12 7 (1.51%) Remedy
12 7 (1.51%) Salesforce.com
12 7 (1.51%) Nokia
13 6 (1.30%) Mitel
14 5 (1.08%) PeopleSoft
14 5 (1.08%) IBM
14 5 (1.08%) NetApp
Tamworth, Staffordshire
Big Red Recruitment
Salary: £28550 per annum + Non contrib Pension, 25 days hol
Posted: 2 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £45000.00 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Perfect People Recruitment Solutions Ltd
Salary: Up to £62k basic + 10% Bonus + Benefits.
Posted: 2 days ago
Ross-On-Wye, Herefordshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £50000.00 per annum + Benefits
Posted: 2 days ago
West Bromwich
Jumar Solutions
Salary: Attractive
Posted: 2 days ago
Telford, Shropshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £26000.00 per annum
Posted: 2 days ago
Stratford-Upon-Avon, Warwickshire
ComputaCenter
Salary: Comprehensive flexible benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £45000.00 - £55000.00 per annum + car allowance + bens
Posted: 3 days ago
Leamington Spa, Warwickshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Staffordshire
Greywood Associates Limited
Salary: £35000 - £40000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £31000 - £40000 per annum + Training + Bonus
Posted: 3 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £51000 - £60000 per annum + Bonus + Car Allowance+Training
Posted: 3 days ago
Warwick, Warwickshire
Executive Resource Group
Salary: £60k - 70k per year + 12k bonus, 25 days and free lunch
Posted: 3 days ago
Walsall, West Midlands (County)
Resource Management
Salary: £40000 - £45000 per annum + benefits
Posted: 3 days ago
Birmingham
Computer Futures
Salary: competitive
Posted: 4 days ago
Birmingham
Computer Futures
Salary: competitive
Posted: 4 days ago
Birmingham
Computer Futures
Salary: £50000 per annum + competitive
Posted: 4 days ago
Birmingham
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £55000 per annum + (up to 20%)
Posted: 4 days ago
Birmingham, West Midlands (County)
Nicoll Curtin
Salary: £50000 - £80000 per annum + Bonus + Excellent benefits
Posted: 5 days ago