The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 193 189 189
Rank change year-on-year
-4 0
Permanent jobs requiring a 3rd Line Support Analyst 15 2 5
As % of all permanent IT jobs located in the West Midlands 0.29% 0.049% 0.11%
As % of the Job Titles category 0.31% 0.051% 0.11%
Number of salaries quoted 13 1 4
Average salary £35,000 £30,000 £32,500
Average salary % change year-on-year
+16.66% -7.69%
90% offered a salary of more than £32,500 £30,000 £29,000
10% offered a salary of more than £55,000 £30,000 £36,000
UK excluding London average salary £34,000 £32,500 £32,500
% change year-on-year
+4.61% -
3rd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4859 3890 4498
As % of all permanent IT jobs located in the West Midlands 95.09% 94.60% 95.28%
Number of salaries quoted 4193 3173 3859
Average salary £39,000 £40,000 £35,500
Average salary % change year-on-year
-2.50% +12.67%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in the West Midlands

3rd Line Support Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the West Midlands region.

3rd Line Support Analyst Salary Trend in the West Midlands

3rd Line Support Analyst
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the West Midlands region over the 3 months to 27 February 2015.

3rd Line Support Analyst Salary Histogram in the West Midlands

3rd Line Support Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the West Midlands region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 5 £35,000 -
Coventry - 4 £55,000 -
Warwickshire - 3 £36,500 -
Staffordshire - 2 £35,000 -
Walsall - 1 £32,500 -
3rd Line Support Analyst
England

3rd Line Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 15 (65.22%) VMware
2 13 (56.52%) Windows
3 12 (52.17%) MS Exchange
3 12 (52.17%) Microsoft
4 11 (47.83%) Retail
5 10 (43.48%) Windows Server 2008
6 9 (39.13%) VMware Infrastructure
7 8 (34.78%) Root Cause Analysis
7 8 (34.78%) Windows Server 2012
7 8 (34.78%) Cisco
7 8 (34.78%) TCP/IP
7 8 (34.78%) DNS
7 8 (34.78%) IIS
8 7 (30.43%) IBM
8 7 (30.43%) Terminal Services
8 7 (30.43%) vSphere
9 6 (26.09%) Analytical Skills
9 6 (26.09%) iSeries
9 6 (26.09%) Hyper-V
9 6 (26.09%) Finance
9 6 (26.09%) Firewall
9 6 (26.09%) Linux
10 5 (21.74%) Visual Studio
10 5 (21.74%) SQL Server
10 5 (21.74%) SQL
10 5 (21.74%) VoIP
10 5 (21.74%) Wi-Fi
10 5 (21.74%) Telecoms
10 5 (21.74%) Internet
10 5 (21.74%) Nagios

3rd Line Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 February 2015, IT jobs across the West Midlands region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (52.17%) MS Exchange
2 8 (34.78%) IIS
3 5 (21.74%) Exchange Server 2003
3 5 (21.74%) Exchange Server 2010
3 5 (21.74%) Exchange Server 2013
4 2 (8.70%) SharePoint
5 1 (4.35%) Tomcat
Applications
1 4 (17.39%) MS Excel
2 3 (13.04%) MS Office
3 1 (4.35%) MS PowerPoint
Cloud Services
1 2 (8.70%) Office 365
Communications & Networking
1 8 (34.78%) TCP/IP
1 8 (34.78%) DNS
2 6 (26.09%) Firewall
3 5 (21.74%) Wi-Fi
3 5 (21.74%) VLAN
3 5 (21.74%) Internet
3 5 (21.74%) VoIP
4 3 (13.04%) DHCP
4 3 (13.04%) SAN
5 2 (8.70%) LAN
5 2 (8.70%) VPN
Database & Business Intelligence
1 5 (21.74%) SQL Server
2 1 (4.35%) SQL Server 2008
2 1 (4.35%) SQL Server 2012
Development Applications
1 5 (21.74%) Visual Studio
General
1 11 (47.83%) Retail
2 6 (26.09%) Finance
3 5 (21.74%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.35%) .NET
1 1 (4.35%) COM
Miscellaneous
1 6 (26.09%) iSeries
1 6 (26.09%) Analytical Skills
2 2 (8.70%) EqualLogic
2 2 (8.70%) Tandem
3 1 (4.35%) Computer Science
Operating Systems
1 13 (56.52%) Windows
2 10 (43.48%) Windows Server 2008
3 8 (34.78%) Windows Server 2012
4 6 (26.09%) Linux
5 2 (8.70%) Windows Server 2003
5 2 (8.70%) AIX
5 2 (8.70%) Windows 7
6 1 (4.35%) UNIX
6 1 (4.35%) CentOS
6 1 (4.35%) Red Hat Enterprise Linux
Processes & Methodologies
1 8 (34.78%) Root Cause Analysis
2 5 (21.74%) Time Management
2 5 (21.74%) Asset Management
3 2 (8.70%) Matrix Management
3 2 (8.70%) Service Delivery
4 1 (4.35%) Disaster Recovery
4 1 (4.35%) Business Continuity
4 1 (4.35%) User Acceptance Testing
4 1 (4.35%) ITIL
Programming Languages
1 5 (21.74%) SQL
2 2 (8.70%) C
2 2 (8.70%) RPG
2 2 (8.70%) PowerShell
3 1 (4.35%) C#
3 1 (4.35%) VB.NET
Qualifications
1 1 (4.35%) MCSE
1 1 (4.35%) MCSA
1 1 (4.35%) CCNA
1 1 (4.35%) Cisco Certification
1 1 (4.35%) Microsoft Certification
1 1 (4.35%) ITIL Certification
1 1 (4.35%) MCITP
1 1 (4.35%) Degree
Quality Assurance & Compliance
1 1 (4.35%) SLA
System Software
1 9 (39.13%) VMware Infrastructure
2 7 (30.43%) Terminal Services
2 7 (30.43%) vSphere
3 6 (26.09%) Hyper-V
4 4 (17.39%) Active Directory
5 2 (8.70%) VMware ESX
6 1 (4.35%) XenApp
6 1 (4.35%) VMware ESXi
Systems Management
1 5 (21.74%) Nagios
2 2 (8.70%) SCCM
3 1 (4.35%) NetBackup
3 1 (4.35%) Backup Exec
3 1 (4.35%) WSUS
Vendors
1 15 (65.22%) VMware
2 12 (52.17%) Microsoft
3 8 (34.78%) Cisco
4 7 (30.43%) IBM
5 5 (21.74%) WatchGuard
6 4 (17.39%) Citrix
6 4 (17.39%) HP
7 2 (8.70%) EMC
7 2 (8.70%) Genesys
7 2 (8.70%) LANDesk
7 2 (8.70%) Websense
8 1 (4.35%) Juniper
8 1 (4.35%) NetApp
8 1 (4.35%) Red Hat
8 1 (4.35%) Symantec