The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 755 742 704
Rank change year-on-year
-13 -38
Permanent jobs requiring a 3rd Line Support Analyst 114 112 179
As % of all permanent IT jobs located in England 0.10% 0.11% 0.16%
As % of the Job Titles category 0.11% 0.12% 0.17%
Number of salaries quoted 105 101 146
Average salary £37,000 £37,000 £35,000
Average salary % change year-on-year
- +5.71%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £47,500 £46,750 £45,000
UK excluding London average salary £32,500 £35,000 £34,500
% change year-on-year
-7.14% +1.44%
3rd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103240 95834 105354
As % of all permanent IT jobs located in England 94.38% 94.23% 95.26%
Number of salaries quoted 84283 80255 90787
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,000 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the England region.

3rd Line Support Analyst Salary Trend in England

3rd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the England region over the 3 months to 22 August 2014.

3rd Line Support Analyst Salary Histogram in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -12 48 £38,000 -1.93% 1
South East -19 35 £37,000 -1.33% 3
Yorkshire - 13 £30,000 -
North West -17 7 £30,000 +15.38% 1
East of England +3 5 £36,250 +3.57% 1
West Midlands -7 5 £32,500 -1.51% 1
South West -22 1 - - 1
3rd Line Support Analyst
UK

3rd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 207 (78.41%) Windows
2 159 (60.23%) Microsoft
3 137 (51.89%) Active Directory
4 119 (45.08%) Windows Server 2008
5 115 (43.56%) VMware
6 107 (40.53%) MS Exchange
7 84 (31.82%) MS Excel
8 76 (28.79%) MS Office
8 76 (28.79%) Exchange Server 2010
9 74 (28.03%) Firewall
10 70 (26.52%) Citrix
11 67 (25.38%) Windows XP
12 65 (24.62%) Blackberry
13 64 (24.24%) Microsoft Certification
14 63 (23.86%) Windows Server 2003
15 62 (23.48%) Exchange Server 2007
16 59 (22.35%) ITIL
17 53 (20.08%) VMware Infrastructure
18 52 (19.70%) DHCP
19 50 (18.94%) DNS
19 50 (18.94%) Cisco
20 48 (18.18%) MCSE
20 48 (18.18%) SAN
21 44 (16.67%) LAN
22 43 (16.29%) Banking
23 42 (15.91%) MS PowerPoint
23 42 (15.91%) WAN
23 42 (15.91%) vSphere
24 41 (15.53%) PDA
25 40 (15.15%) Windows 7

3rd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 107 (40.53%) MS Exchange
2 76 (28.79%) Exchange Server 2010
3 62 (23.48%) Exchange Server 2007
4 23 (8.71%) Blackberry Enterprise Server
5 21 (7.95%) IIS
6 19 (7.20%) Exchange Server 2003
7 17 (6.44%) Exchange Server 2013
8 16 (6.06%) Lotus Domino
9 14 (5.30%) SharePoint
10 9 (3.41%) SharePoint 2010
10 9 (3.41%) WebSphere
11 5 (1.89%) Lync
12 4 (1.52%) Exchange Server 2000
13 3 (1.14%) NetWeaver
13 3 (1.14%) Site Server
13 3 (1.14%) IBM Notes
14 2 (0.76%) SAS
14 2 (0.76%) WorkSite
15 1 (0.38%) SharePoint 2013
Applications
1 84 (31.82%) MS Excel
2 76 (28.79%) MS Office
3 42 (15.91%) MS PowerPoint
4 3 (1.14%) MS Visio
Business Applications
1 3 (1.14%) Remedy ITSM
2 2 (0.76%) Movex
3 1 (0.38%) Summit
Cloud Services
1 5 (1.89%) Office 365
2 4 (1.52%) PaaS
3 3 (1.14%) SaaS
4 2 (0.76%) Amazon AWS
4 2 (0.76%) IaaS
5 1 (0.38%) Microsoft Azure
Communications & Networking
1 74 (28.03%) Firewall
2 52 (19.70%) DHCP
3 50 (18.94%) DNS
4 48 (18.18%) SAN
5 44 (16.67%) LAN
6 42 (15.91%) WAN
7 37 (14.02%) VPN
8 36 (13.64%) TCP/IP
9 22 (8.33%) Wi-Fi
10 15 (5.68%) VoIP
11 11 (4.17%) MPLS
12 10 (3.79%) VLAN
13 8 (3.03%) Broadband
14 6 (2.27%) Network Security
14 6 (2.27%) Cisco IOS
15 5 (1.89%) NAS
15 5 (1.89%) Wireless
15 5 (1.89%) IP Telephony
16 4 (1.52%) OSPF
16 4 (1.52%) EIGRP
Database & Business Intelligence
1 18 (6.82%) SQL Server
2 4 (1.52%) DB2
2 4 (1.52%) SQL Server 2005
3 3 (1.14%) MaxDB
4 2 (0.76%) RDBMS
4 2 (0.76%) SQL Server 2008
4 2 (0.76%) Oracle Database
4 2 (0.76%) Relational Database
4 2 (0.76%) SQL Server 2012
5 1 (0.38%) SQL Server Reporting Services
5 1 (0.38%) SQL Server 2000
Development Applications
1 2 (0.76%) Oracle Forms
2 1 (0.38%) MSI
General
1 43 (16.29%) Banking
2 36 (13.64%) Investment Banking
3 21 (7.95%) Finance
4 10 (3.79%) Retail
5 7 (2.65%) Law
5 7 (2.65%) Legal
6 5 (1.89%) Back Office
6 5 (1.89%) Telecoms
7 2 (0.76%) Billing
7 2 (0.76%) Online Betting
8 1 (0.38%) Retail Banking
8 1 (0.38%) Front Office
8 1 (0.38%) Games
Libraries, Frameworks & Software Standards
1 3 (1.14%) Software Packaging
2 2 (0.76%) Web Services
3 1 (0.38%) HTML
3 1 (0.38%) ASP.NET
3 1 (0.38%) .NET
3 1 (0.38%) WAP
Miscellaneous
1 65 (24.62%) Blackberry
2 41 (15.53%) PDA
3 14 (5.30%) SecurID
4 4 (1.52%) Client/Server
4 4 (1.52%) Clustering
5 3 (1.14%) PKI
5 3 (1.14%) Smartphone
5 3 (1.14%) Management Information System
6 2 (0.76%) GIS
6 2 (0.76%) Replication
6 2 (0.76%) AS400
6 2 (0.76%) FMCG
6 2 (0.76%) iSeries
7 1 (0.38%) EqualLogic
7 1 (0.38%) Fat Client
7 1 (0.38%) iPhone
7 1 (0.38%) Mathematics
7 1 (0.38%) Computer Science
7 1 (0.38%) Statistics
7 1 (0.38%) Thin Client
Operating Systems
1 207 (78.41%) Windows
2 119 (45.08%) Windows Server 2008
3 67 (25.38%) Windows XP
4 63 (23.86%) Windows Server 2003
5 40 (15.15%) Windows 7
6 33 (12.50%) Windows Server 2012
7 25 (9.47%) Android
8 22 (8.33%) Linux
9 18 (6.82%) Windows 8
10 14 (5.30%) Windows Phone
10 14 (5.30%) Windows Phone 8
10 14 (5.30%) VMS
11 10 (3.79%) Apple iOS
12 8 (3.03%) Mac OS
13 7 (2.65%) UNIX
14 6 (2.27%) Mac OS X
14 6 (2.27%) Windows Vista
15 5 (1.89%) Windows 2000 Server
16 3 (1.14%) CentOS
16 3 (1.14%) Red Hat Enterprise Linux
Processes & Methodologies
1 59 (22.35%) ITIL
2 17 (6.44%) Root Cause Analysis
3 13 (4.92%) Project Management
4 11 (4.17%) Migration
4 11 (4.17%) Stakeholder Management
5 10 (3.79%) E-Commerce
5 10 (3.79%) Problem Management
6 9 (3.41%) Service Management
7 6 (2.27%) Disaster Recovery
7 6 (2.27%) Load Balancing
7 6 (2.27%) ITIL V3
8 5 (1.89%) Continuous Improvement
8 5 (1.89%) Change Management
8 5 (1.89%) ITSM
9 4 (1.52%) Change Control
10 3 (1.14%) Mobile Device Management
10 3 (1.14%) Vulnerability Management
10 3 (1.14%) Release Management
10 3 (1.14%) Enterprise Architecture
10 3 (1.14%) Knowledge Management
Programming Languages
1 31 (11.74%) SQL
2 16 (6.06%) PowerShell
3 13 (4.92%) Java
4 3 (1.14%) R
4 3 (1.14%) ABAP
5 2 (0.76%) PL/SQL
5 2 (0.76%) VB
6 1 (0.38%) T-SQL
6 1 (0.38%) VBScript
6 1 (0.38%) PHP
6 1 (0.38%) C#
6 1 (0.38%) C++
Qualifications
1 64 (24.24%) Microsoft Certification
2 48 (18.18%) MCSE
3 37 (14.02%) Cisco Certification
4 32 (12.12%) CCNA
5 19 (7.20%) MCSA
6 15 (5.68%) MCITP
7 14 (5.30%) Degree
8 13 (4.92%) CCNP
9 10 (3.79%) VMware Certified Professional (VCP)
10 8 (3.03%) Security Cleared
11 5 (1.89%) SC Cleared
11 5 (1.89%) ITIL Certification
11 5 (1.89%) CCA
11 5 (1.89%) Citrix Certification
12 3 (1.14%) MCP
12 3 (1.14%) SAP Certification
13 1 (0.38%) CCEE
13 1 (0.38%) VCAP
13 1 (0.38%) NCIE
13 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 24 (9.09%) SLA
System Software
1 137 (51.89%) Active Directory
2 53 (20.08%) VMware Infrastructure
3 42 (15.91%) vSphere
4 23 (8.71%) Hyper-V
5 22 (8.33%) XenDesktop
6 21 (7.95%) XenApp
7 19 (7.20%) Citrix Presentation Server
8 10 (3.79%) Microsoft App-V
9 6 (2.27%) Terminal Services
9 6 (2.27%) VMware ESXi
9 6 (2.27%) vCloud
10 4 (1.52%) VMware ESX
10 4 (1.52%) VMware Server
10 4 (1.52%) XenServer
11 3 (1.14%) Forefront TMG
11 3 (1.14%) ISA Server
11 3 (1.14%) MetaFrame
12 2 (0.76%) UAG
Systems Management
1 25 (9.47%) SCCM
2 22 (8.33%) Backup Exec
3 15 (5.68%) McAfee ePO
4 7 (2.65%) SCOM
5 5 (1.89%) WSUS
6 2 (0.76%) Norton AntiVirus
6 2 (0.76%) NetBackup
7 1 (0.38%) HP Data Protector
Vendors
1 159 (60.23%) Microsoft
2 115 (43.56%) VMware
3 70 (26.52%) Citrix
4 50 (18.94%) Cisco
5 26 (9.85%) Symantec
6 19 (7.20%) McAfee
7 17 (6.44%) Lotus
8 16 (6.06%) HP
9 14 (5.30%) EMC
9 14 (5.30%) Clearswift
10 13 (4.92%) Apple
11 7 (2.65%) AppSense
11 7 (2.65%) NetApp
12 6 (2.27%) Pegasus
12 6 (2.27%) Avaya
12 6 (2.27%) Sage
12 6 (2.27%) Remedy
12 6 (2.27%) Reuters
12 6 (2.27%) Bloomberg
13 5 (1.89%) Juniper
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Salary: Up to £35,000 per annum
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