The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 790 780 722
Rank change year-on-year
-10 -58
Permanent jobs requiring a 3rd Line Support Analyst 89 89 160
As % of all permanent IT jobs located in England 0.083% 0.090% 0.15%
As % of the Job Titles category 0.088% 0.095% 0.16%
Number of salaries quoted 80 83 128
Average salary £37,500 £37,000 £35,000
Average salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £30,000 £29,000 £26,900
10% offered a salary of more than £47,750 £45,000 £42,500
UK excluding London average salary £32,500 £35,000 £34,500
% change year-on-year
-7.14% +1.44%
3rd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100772 93375 103116
As % of all permanent IT jobs located in England 94.47% 94.32% 95.30%
Number of salaries quoted 82602 78321 88425
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the England region.

3rd Line Support Analyst Salary Trend in England

3rd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the England region over the 3 months to 2 October 2014.

3rd Line Support Analyst Salary Histogram in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 49 £39,500 +6.75% 2
South East +1 24 £40,000 +6.66% 3
Yorkshire - 9 £30,000 - 1
East of England -12 3 £32,500 -7.14%
West Midlands -16 3 £33,500 +8.06%
North West -25 1 £29,000 +20.83% 2
3rd Line Support Analyst
UK

3rd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 2 October 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 177 (75.64%) Windows
2 143 (61.11%) Microsoft
3 115 (49.15%) Active Directory
4 109 (46.58%) MS Exchange
4 109 (46.58%) Windows Server 2008
5 93 (39.74%) VMware
6 80 (34.19%) MS Excel
7 73 (31.20%) Exchange Server 2010
8 69 (29.49%) MS Office
9 64 (27.35%) Exchange Server 2007
10 63 (26.92%) Firewall
11 59 (25.21%) Windows XP
12 58 (24.79%) Citrix
13 52 (22.22%) Microsoft Certification
13 52 (22.22%) Blackberry
14 51 (21.79%) ITIL
15 47 (20.09%) Windows Server 2003
16 44 (18.80%) Cisco
17 42 (17.95%) TCP/IP
17 42 (17.95%) VMware Infrastructure
18 41 (17.52%) DHCP
19 39 (16.67%) DNS
20 38 (16.24%) Banking
21 37 (15.81%) MS PowerPoint
21 37 (15.81%) SQL
21 37 (15.81%) vSphere
22 36 (15.38%) SAN
22 36 (15.38%) PDA
22 36 (15.38%) Investment Banking
23 34 (14.53%) MCSE

3rd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 2 October 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 109 (46.58%) MS Exchange
2 73 (31.20%) Exchange Server 2010
3 64 (27.35%) Exchange Server 2007
4 22 (9.40%) Exchange Server 2013
5 20 (8.55%) IIS
6 18 (7.69%) Blackberry Enterprise Server
7 16 (6.84%) SharePoint
8 15 (6.41%) Exchange Server 2003
9 9 (3.85%) WebSphere
10 8 (3.42%) Lotus Domino
10 8 (3.42%) SharePoint 2010
10 8 (3.42%) Lync
11 5 (2.14%) Exchange Server 2000
12 3 (1.28%) WorkSite
12 3 (1.28%) SharePoint 2013
13 2 (0.85%) SAS
14 1 (0.43%) Site Server
14 1 (0.43%) Tomcat
Applications
1 80 (34.19%) MS Excel
2 69 (29.49%) MS Office
3 37 (15.81%) MS PowerPoint
4 3 (1.28%) MS Visio
Business Applications
1 2 (0.85%) Movex
2 1 (0.43%) Summit
2 1 (0.43%) assyst
Cloud Services
1 6 (2.56%) Office 365
2 2 (0.85%) Amazon AWS
2 2 (0.85%) PaaS
3 1 (0.43%) Microsoft Azure
3 1 (0.43%) SaaS
Communications & Networking
1 63 (26.92%) Firewall
2 42 (17.95%) TCP/IP
3 41 (17.52%) DHCP
4 39 (16.67%) DNS
5 36 (15.38%) SAN
6 29 (12.39%) VPN
7 27 (11.54%) LAN
7 27 (11.54%) WAN
8 12 (5.13%) MPLS
9 11 (4.70%) Wi-Fi
10 10 (4.27%) VoIP
11 9 (3.85%) VLAN
12 8 (3.42%) Cisco IOS
12 8 (3.42%) NAS
13 7 (2.99%) Broadband
14 6 (2.56%) Network Security
15 5 (2.14%) IPsec
15 5 (2.14%) HSRP
15 5 (2.14%) OSPF
15 5 (2.14%) BGP
Database & Business Intelligence
1 18 (7.69%) SQL Server
2 6 (2.56%) SQL Server 2005
3 4 (1.71%) SQL Server 2012
4 3 (1.28%) SQL Server 2008
5 2 (0.85%) Oracle Database
5 2 (0.85%) Relational Database
5 2 (0.85%) RDBMS
5 2 (0.85%) SQL Server 2000
6 1 (0.43%) DB2
Development Applications
1 2 (0.85%) Oracle Forms
2 1 (0.43%) MSI
General
1 38 (16.24%) Banking
2 36 (15.38%) Investment Banking
3 31 (13.25%) Finance
4 11 (4.70%) Retail
5 8 (3.42%) Legal
6 7 (2.99%) Law
7 4 (1.71%) Telecoms
8 2 (0.85%) Back Office
8 2 (0.85%) Billing
8 2 (0.85%) Online Betting
9 1 (0.43%) Retail Banking
9 1 (0.43%) Financial Institution
9 1 (0.43%) Front Office
Libraries, Frameworks & Software Standards
1 2 (0.85%) Web Services
2 1 (0.43%) HTML
2 1 (0.43%) .NET
2 1 (0.43%) J2EE
2 1 (0.43%) ASP.NET
Miscellaneous
1 52 (22.22%) Blackberry
2 36 (15.38%) PDA
3 17 (7.26%) Analytical Skills
4 8 (3.42%) SecurID
5 7 (2.99%) Clustering
6 4 (1.71%) Replication
6 4 (1.71%) Data Structures
7 2 (0.85%) FMCG
7 2 (0.85%) iSeries
7 2 (0.85%) Management Information System
7 2 (0.85%) AS400
8 1 (0.43%) Client/Server
8 1 (0.43%) Foreign Exchange (FX)
8 1 (0.43%) Thin Client
8 1 (0.43%) Grid Computing
8 1 (0.43%) Equities
8 1 (0.43%) EqualLogic
8 1 (0.43%) Computer Science
8 1 (0.43%) Fat Client
Operating Systems
1 177 (75.64%) Windows
2 109 (46.58%) Windows Server 2008
3 59 (25.21%) Windows XP
4 47 (20.09%) Windows Server 2003
5 30 (12.82%) Windows 7
6 28 (11.97%) Windows Server 2012
7 20 (8.55%) Linux
8 12 (5.13%) Windows 8
9 11 (4.70%) Android
10 9 (3.85%) UNIX
11 8 (3.42%) VMS
11 8 (3.42%) Windows Phone 8
11 8 (3.42%) Windows Phone
12 6 (2.56%) Mac OS X
12 6 (2.56%) Windows 2000 Server
13 5 (2.14%) Windows Vista
14 4 (1.71%) CentOS
14 4 (1.71%) Red Hat Enterprise Linux
15 3 (1.28%) Apple iOS
16 2 (0.85%) i5/OS
Processes & Methodologies
1 51 (21.79%) ITIL
2 18 (7.69%) Root Cause Analysis
2 18 (7.69%) Mentoring
3 13 (5.56%) Project Management
4 12 (5.13%) Migration
5 10 (4.27%) Stakeholder Management
5 10 (4.27%) Service Management
5 10 (4.27%) Problem Management
6 9 (3.85%) E-Commerce
7 6 (2.56%) Change Management
7 6 (2.56%) Disaster Recovery
7 6 (2.56%) Load Balancing
8 4 (1.71%) Time Management
8 4 (1.71%) ITIL V3
9 3 (1.28%) Continuous Improvement
9 3 (1.28%) Enterprise Architecture
9 3 (1.28%) Document Management
9 3 (1.28%) Business Continuity
9 3 (1.28%) Service Delivery
9 3 (1.28%) Vulnerability Management
Programming Languages
1 37 (15.81%) SQL
2 11 (4.70%) Java
3 5 (2.14%) PowerShell
4 3 (1.28%) R
5 2 (0.85%) Shell Script
5 2 (0.85%) PL/SQL
5 2 (0.85%) C++
6 1 (0.43%) C#
6 1 (0.43%) Perl
6 1 (0.43%) PHP
6 1 (0.43%) T-SQL
6 1 (0.43%) VBScript
6 1 (0.43%) VB
6 1 (0.43%) VBA
6 1 (0.43%) MATLAB
Qualifications
1 52 (22.22%) Microsoft Certification
2 34 (14.53%) MCSE
3 31 (13.25%) Cisco Certification
4 27 (11.54%) CCNA
5 15 (6.41%) MCITP
6 14 (5.98%) Degree
7 13 (5.56%) MCSA
8 8 (3.42%) CCNP
9 7 (2.99%) VMware Certified Professional (VCP)
10 6 (2.56%) Security Cleared
11 5 (2.14%) SC Cleared
12 4 (1.71%) ITIL Certification
12 4 (1.71%) Citrix Certification
13 3 (1.28%) MCP
13 3 (1.28%) VCAP
14 2 (0.85%) CCA
15 1 (0.43%) A+ Certification
15 1 (0.43%) MCTS
15 1 (0.43%) DV Cleared
15 1 (0.43%) CCEE
Quality Assurance & Compliance
1 23 (9.83%) SLA
2 1 (0.43%) Solvency II
System Software
1 115 (49.15%) Active Directory
2 42 (17.95%) VMware Infrastructure
3 37 (15.81%) vSphere
4 20 (8.55%) XenApp
5 19 (8.12%) Hyper-V
6 11 (4.70%) XenDesktop
7 9 (3.85%) VMware ESXi
7 9 (3.85%) Citrix Presentation Server
8 8 (3.42%) Microsoft App-V
9 5 (2.14%) vCloud
10 4 (1.71%) Forefront TMG
11 3 (1.28%) VMware Server
11 3 (1.28%) Terminal Services
11 3 (1.28%) ISA Server
12 2 (0.85%) UAG
13 1 (0.43%) XenServer
13 1 (0.43%) VMware ESX
Systems Management
1 11 (4.70%) Backup Exec
1 11 (4.70%) SCCM
2 8 (3.42%) SCOM
2 8 (3.42%) McAfee ePO
3 4 (1.71%) NetBackup
4 2 (0.85%) WSUS
5 1 (0.43%) HP Data Protector
Vendors
1 143 (61.11%) Microsoft
2 93 (39.74%) VMware
3 58 (24.79%) Citrix
4 44 (18.80%) Cisco
5 17 (7.26%) Symantec
6 13 (5.56%) HP
7 10 (4.27%) Reuters
7 10 (4.27%) Bloomberg
8 9 (3.85%) McAfee
8 9 (3.85%) AppSense
9 8 (3.42%) Clearswift
9 8 (3.42%) Pegasus
9 8 (3.42%) Lotus
9 8 (3.42%) Sage
10 7 (2.99%) EMC
10 7 (2.99%) NetApp
11 6 (2.56%) Dell
11 6 (2.56%) Avaya
11 6 (2.56%) Remedy
11 6 (2.56%) Apple
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