The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 776 777 713
Rank change year-on-year
+1 -64
Permanent jobs requiring a 3rd Line Support Analyst 90 96 174
As % of all permanent IT jobs located in England 0.084% 0.096% 0.16%
As % of the Job Titles category 0.089% 0.10% 0.16%
Number of salaries quoted 83 90 139
Average salary £37,500 £37,000 £35,000
Average salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £47,500 £45,000 £40,500
UK excluding London average salary £31,500 £35,000 £34,500
% change year-on-year
-10.00% +1.44%
3rd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100712 94189 105607
As % of all permanent IT jobs located in England 94.39% 94.23% 95.26%
Number of salaries quoted 82348 79093 90842
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

3rd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the England region.

3rd Line Support Analyst Salary Trend in England

3rd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the England region over the 3 months to 22 September 2014.

3rd Line Support Analyst Salary Histogram in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -9 47 £39,000 +5.40% 4
South East -7 27 £37,500 - 3
Yorkshire - 9 £30,000 -
West Midlands -5 4 £32,500 +4.83% 1
North West -19 2 £35,000 +45.83% 2
East of England -4 1 £37,500 +7.14% 1
3rd Line Support Analyst
UK

3rd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 188 (76.73%) Windows
2 151 (61.63%) Microsoft
3 123 (50.20%) Active Directory
4 116 (47.35%) Windows Server 2008
5 113 (46.12%) MS Exchange
6 100 (40.82%) VMware
7 82 (33.47%) MS Excel
8 79 (32.24%) Exchange Server 2010
9 76 (31.02%) MS Office
10 68 (27.76%) Firewall
10 68 (27.76%) Exchange Server 2007
11 67 (27.35%) Windows XP
12 64 (26.12%) Citrix
13 59 (24.08%) Blackberry
14 56 (22.86%) Microsoft Certification
15 54 (22.04%) Windows Server 2003
16 53 (21.63%) ITIL
17 47 (19.18%) Cisco
18 45 (18.37%) DHCP
18 45 (18.37%) VMware Infrastructure
19 43 (17.55%) Banking
19 43 (17.55%) DNS
20 42 (17.14%) MS PowerPoint
21 41 (16.73%) PDA
22 39 (15.92%) Investment Banking
22 39 (15.92%) MCSE
23 37 (15.10%) TCP/IP
23 37 (15.10%) SAN
23 37 (15.10%) vSphere
24 35 (14.29%) Windows 7

3rd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (46.12%) MS Exchange
2 79 (32.24%) Exchange Server 2010
3 68 (27.76%) Exchange Server 2007
4 21 (8.57%) IIS
5 20 (8.16%) Blackberry Enterprise Server
6 19 (7.76%) Exchange Server 2013
7 17 (6.94%) Exchange Server 2003
8 14 (5.71%) SharePoint
9 11 (4.49%) Lotus Domino
10 9 (3.67%) WebSphere
11 8 (3.27%) SharePoint 2010
11 8 (3.27%) Lync
12 5 (2.04%) Exchange Server 2000
13 3 (1.22%) WorkSite
13 3 (1.22%) Site Server
14 2 (0.82%) SAS
15 1 (0.41%) SharePoint 2013
15 1 (0.41%) IBM Notes
15 1 (0.41%) Tomcat
Applications
1 82 (33.47%) MS Excel
2 76 (31.02%) MS Office
3 42 (17.14%) MS PowerPoint
4 3 (1.22%) MS Visio
Business Applications
1 2 (0.82%) Movex
2 1 (0.41%) Summit
2 1 (0.41%) Remedy ITSM
Cloud Services
1 6 (2.45%) Office 365
2 3 (1.22%) PaaS
3 2 (0.82%) Amazon AWS
3 2 (0.82%) SaaS
4 1 (0.41%) IaaS
4 1 (0.41%) Microsoft Azure
Communications & Networking
1 68 (27.76%) Firewall
2 45 (18.37%) DHCP
3 43 (17.55%) DNS
4 37 (15.10%) TCP/IP
4 37 (15.10%) SAN
5 33 (13.47%) VPN
5 33 (13.47%) LAN
6 31 (12.65%) WAN
7 16 (6.53%) Wi-Fi
8 11 (4.49%) MPLS
8 11 (4.49%) VoIP
9 9 (3.67%) VLAN
10 7 (2.86%) Cisco IOS
10 7 (2.86%) Broadband
11 6 (2.45%) Network Security
11 6 (2.45%) NAS
12 5 (2.04%) HSRP
12 5 (2.04%) BGP
12 5 (2.04%) EIGRP
12 5 (2.04%) VRRP
Database & Business Intelligence
1 15 (6.12%) SQL Server
2 5 (2.04%) SQL Server 2005
3 2 (0.82%) SQL Server 2000
3 2 (0.82%) RDBMS
3 2 (0.82%) SQL Server 2008
3 2 (0.82%) Relational Database
3 2 (0.82%) Oracle Database
4 1 (0.41%) SQL Server 2012
4 1 (0.41%) DB2
Development Applications
1 2 (0.82%) Oracle Forms
2 1 (0.41%) MSI
General
1 43 (17.55%) Banking
2 39 (15.92%) Investment Banking
3 27 (11.02%) Finance
4 11 (4.49%) Retail
5 8 (3.27%) Legal
6 6 (2.45%) Law
7 4 (1.63%) Telecoms
8 3 (1.22%) Back Office
9 2 (0.82%) Online Betting
9 2 (0.82%) Billing
10 1 (0.41%) Front Office
10 1 (0.41%) Retail Banking
10 1 (0.41%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.82%) Web Services
2 1 (0.41%) Software Packaging
2 1 (0.41%) HTML
2 1 (0.41%) .NET
2 1 (0.41%) J2EE
2 1 (0.41%) ASP.NET
Miscellaneous
1 59 (24.08%) Blackberry
2 41 (16.73%) PDA
3 16 (6.53%) Analytical Skills
4 10 (4.08%) SecurID
5 5 (2.04%) Clustering
6 3 (1.22%) Client/Server
7 2 (0.82%) Management Information System
7 2 (0.82%) iSeries
7 2 (0.82%) FMCG
7 2 (0.82%) Replication
7 2 (0.82%) AS400
8 1 (0.41%) EqualLogic
8 1 (0.41%) Grid Computing
8 1 (0.41%) Equities
8 1 (0.41%) PKI
8 1 (0.41%) Smartphone
8 1 (0.41%) Computer Science
8 1 (0.41%) Fat Client
8 1 (0.41%) Thin Client
8 1 (0.41%) Foreign Exchange (FX)
Operating Systems
1 188 (76.73%) Windows
2 116 (47.35%) Windows Server 2008
3 67 (27.35%) Windows XP
4 54 (22.04%) Windows Server 2003
5 35 (14.29%) Windows 7
6 28 (11.43%) Windows Server 2012
7 22 (8.98%) Linux
8 15 (6.12%) Android
9 14 (5.71%) Windows 8
10 10 (4.08%) Windows Phone 8
10 10 (4.08%) Windows Phone
10 10 (4.08%) VMS
11 6 (2.45%) UNIX
11 6 (2.45%) Mac OS X
11 6 (2.45%) Windows 2000 Server
12 5 (2.04%) Apple iOS
12 5 (2.04%) Windows Vista
13 4 (1.63%) CentOS
13 4 (1.63%) Red Hat Enterprise Linux
14 2 (0.82%) OS/400
Processes & Methodologies
1 53 (21.63%) ITIL
2 17 (6.94%) Root Cause Analysis
3 14 (5.71%) Mentoring
4 13 (5.31%) Migration
4 13 (5.31%) Project Management
5 11 (4.49%) Stakeholder Management
6 9 (3.67%) Service Management
6 9 (3.67%) E-Commerce
7 8 (3.27%) Disaster Recovery
8 7 (2.86%) Problem Management
9 6 (2.45%) Load Balancing
10 5 (2.04%) Change Management
11 4 (1.63%) ITIL V3
11 4 (1.63%) Change Control
12 3 (1.22%) Vulnerability Management
12 3 (1.22%) Continuous Improvement
12 3 (1.22%) Document Management
12 3 (1.22%) Business Continuity
12 3 (1.22%) Enterprise Architecture
12 3 (1.22%) Service Delivery
Programming Languages
1 33 (13.47%) SQL
2 11 (4.49%) Java
3 8 (3.27%) PowerShell
4 3 (1.22%) R
5 2 (0.82%) Shell Script
5 2 (0.82%) PL/SQL
5 2 (0.82%) C++
6 1 (0.41%) Perl
6 1 (0.41%) PHP
6 1 (0.41%) T-SQL
6 1 (0.41%) VBScript
6 1 (0.41%) VB
6 1 (0.41%) VBA
6 1 (0.41%) C#
6 1 (0.41%) MATLAB
Qualifications
1 56 (22.86%) Microsoft Certification
2 39 (15.92%) MCSE
3 35 (14.29%) Cisco Certification
4 31 (12.65%) CCNA
5 16 (6.53%) MCSA
6 14 (5.71%) MCITP
7 13 (5.31%) Degree
8 10 (4.08%) CCNP
9 9 (3.67%) VMware Certified Professional (VCP)
10 7 (2.86%) Security Cleared
11 5 (2.04%) SC Cleared
11 5 (2.04%) ITIL Certification
11 5 (2.04%) Citrix Certification
12 4 (1.63%) CCA
13 3 (1.22%) MCP
14 1 (0.41%) CCEE
14 1 (0.41%) VCAP
14 1 (0.41%) ITIL Foundation Certificate
14 1 (0.41%) NCIE
14 1 (0.41%) MCTS
Quality Assurance & Compliance
1 21 (8.57%) SLA
2 1 (0.41%) Solvency II
System Software
1 123 (50.20%) Active Directory
2 45 (18.37%) VMware Infrastructure
3 37 (15.10%) vSphere
4 20 (8.16%) Hyper-V
4 20 (8.16%) XenApp
5 17 (6.94%) XenDesktop
6 14 (5.71%) Citrix Presentation Server
7 8 (3.27%) VMware ESXi
7 8 (3.27%) Microsoft App-V
8 6 (2.45%) vCloud
9 5 (2.04%) Terminal Services
10 4 (1.63%) VMware Server
10 4 (1.63%) Forefront TMG
11 3 (1.22%) ISA Server
12 2 (0.82%) MetaFrame
12 2 (0.82%) UAG
12 2 (0.82%) XenServer
13 1 (0.41%) VMware ESX
Systems Management
1 16 (6.53%) SCCM
2 15 (6.12%) Backup Exec
3 10 (4.08%) McAfee ePO
4 8 (3.27%) SCOM
5 4 (1.63%) WSUS
6 2 (0.82%) NetBackup
7 1 (0.41%) HP Data Protector
7 1 (0.41%) Norton AntiVirus
Vendors
1 151 (61.63%) Microsoft
2 100 (40.82%) VMware
3 64 (26.12%) Citrix
4 47 (19.18%) Cisco
5 20 (8.16%) Symantec
6 14 (5.71%) HP
7 12 (4.90%) McAfee
8 11 (4.49%) Lotus
9 10 (4.08%) EMC
9 10 (4.08%) Reuters
9 10 (4.08%) Bloomberg
9 10 (4.08%) Clearswift
10 8 (3.27%) Apple
10 8 (3.27%) AppSense
11 7 (2.86%) Sage
11 7 (2.86%) NetApp
11 7 (2.86%) Pegasus
12 6 (2.45%) Avaya
13 5 (2.04%) Remedy
14 4 (1.63%) Oracle
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