The table below looks at the statistics for the 3rd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Third Line Support Analyst
Rank 779 793 753
Rank change year-on-year
+14 -40
Permanent jobs requiring a 3rd Line Support Analyst 102 110 105
As % of all permanent IT jobs located in England 0.098% 0.10% 0.11%
As % of the Job Titles category 0.10% 0.11% 0.11%
Number of salaries quoted 89 103 95
Average salary £37,500 £37,000 £37,000
Average salary % change year-on-year
+1.35% -
90% offered a salary of more than £28,900 £30,000 £30,000
10% offered a salary of more than £45,000 £47,500 £45,000
UK excluding London average salary £37,500 £32,500 £35,000
% change year-on-year
+15.38% -7.14%
3rd Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97611 102712 93841
As % of all permanent IT jobs located in England 94.18% 94.49% 94.26%
Number of salaries quoted 82251 83877 78553
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

3rd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the England region.

3rd Line Support Analyst Salary Trend in England

3rd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the England region over the 3 months to 1 September 2015.

3rd Line Support Analyst Salary Histogram in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 44 £40,000 +5.26% 2
South East -3 22 £35,500 -11.25% 1
East of England +11 13 £37,500 +7.14% 1
South West -10 10 £30,250 - 1
West Midlands -2 7 £31,500 -3.07% 1
North West -2 3 £40,000 +33.33% 2
Yorkshire -1 2 £33,000 +10.00%
East Midlands - 1 £36,500 -
3rd Line Support Analyst
UK

3rd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 1 September 2015, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 146 (76.84%) Windows
2 95 (50.00%) Microsoft
2 95 (50.00%) Active Directory
3 76 (40.00%) VMware
4 72 (37.89%) MS Exchange
5 58 (30.53%) MS Excel
6 56 (29.47%) Citrix
7 55 (28.95%) Windows Server 2008
8 49 (25.79%) MS Office
9 41 (21.58%) Windows Server 2012
10 40 (21.05%) SQL Server
11 35 (18.42%) ITIL
11 35 (18.42%) VMware Infrastructure
12 34 (17.89%) SQL
13 33 (17.37%) Exchange Server 2010
14 29 (15.26%) Microsoft Certification
15 28 (14.74%) SharePoint
16 27 (14.21%) Cisco
16 27 (14.21%) Firewall
17 26 (13.68%) Windows 7
18 25 (13.16%) Linux
18 25 (13.16%) LAN
18 25 (13.16%) WAN
19 24 (12.63%) IIS
19 24 (12.63%) Windows Server 2003
20 23 (12.11%) SAN
21 22 (11.58%) Windows XP
22 20 (10.53%) TCP/IP
22 20 (10.53%) Law
23 19 (10.00%) Exchange Server 2007

3rd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 1 September 2015, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (37.89%) MS Exchange
2 33 (17.37%) Exchange Server 2010
3 28 (14.74%) SharePoint
4 24 (12.63%) IIS
5 19 (10.00%) Exchange Server 2007
6 7 (3.68%) Exchange Server 2013
7 6 (3.16%) Exchange Server 2003
7 6 (3.16%) Apache
8 5 (2.63%) Lync
9 4 (2.11%) Blackberry Enterprise Server
10 2 (1.05%) JBoss
10 2 (1.05%) SharePoint Server
11 1 (0.53%) WebSphere
11 1 (0.53%) WorkSite
11 1 (0.53%) Office Communications Server
11 1 (0.53%) SharePoint 2010
11 1 (0.53%) SharePoint 2013
11 1 (0.53%) WebLogic
11 1 (0.53%) BizTalk Server
11 1 (0.53%) Site Server
Applications
1 58 (30.53%) MS Excel
2 49 (25.79%) MS Office
3 12 (6.32%) MS PowerPoint
Business Applications
1 3 (1.58%) Magento
1 3 (1.58%) Fredhopper
2 1 (0.53%) SAP Oil and Gas
Cloud Services
1 13 (6.84%) Office 365
2 7 (3.68%) IaaS
3 4 (2.11%) SaaS
4 3 (1.58%) Mimecast
5 1 (0.53%) PaaS
5 1 (0.53%) Cloud Computing
5 1 (0.53%) Microsoft Azure
Communications & Networking
1 27 (14.21%) Firewall
2 25 (13.16%) LAN
2 25 (13.16%) WAN
3 23 (12.11%) SAN
4 20 (10.53%) TCP/IP
5 15 (7.89%) VPN
6 11 (5.79%) DNS
7 9 (4.74%) DHCP
8 8 (4.21%) VoIP
8 8 (4.21%) iSCSI
9 7 (3.68%) NAS
9 7 (3.68%) Internet
10 6 (3.16%) DSL
11 4 (2.11%) HTTP
11 4 (2.11%) SMTP
11 4 (2.11%) VLAN
12 3 (1.58%) Wi-Fi
13 2 (1.05%) Wireless
13 2 (1.05%) IP Telephony
13 2 (1.05%) Cisco ASA
Database & Business Intelligence
1 40 (21.05%) SQL Server
2 6 (3.16%) MySQL
3 2 (1.05%) SQL Server Reporting Services
3 2 (1.05%) SQL Server 2008
3 2 (1.05%) Oracle Database
4 1 (0.53%) SQL Server 2005
4 1 (0.53%) SQL Server Integration Services
4 1 (0.53%) OLAP
4 1 (0.53%) Crystal Reports
4 1 (0.53%) Oracle Reports
Development Applications
1 1 (0.53%) AdminStudio
1 1 (0.53%) Team Foundation Server
1 1 (0.53%) SQL Server Management Studio (SSMS)
General
1 20 (10.53%) Law
2 16 (8.42%) Finance
3 11 (5.79%) Banking
4 6 (3.16%) Telecoms
5 4 (2.11%) Retail
5 4 (2.11%) Legal
5 4 (2.11%) Manufacturing
6 3 (1.58%) Advertising
7 2 (1.05%) Front Office
7 2 (1.05%) Back Office
8 1 (0.53%) Electronics
8 1 (0.53%) Automotive
8 1 (0.53%) Marketing
Libraries, Frameworks & Software Standards
1 6 (3.16%) XML
2 3 (1.58%) .NET
3 2 (1.05%) ASP.NET
3 2 (1.05%) .NET Framework
4 1 (0.53%) Application Packaging
4 1 (0.53%) Oracle Fusion
4 1 (0.53%) V-Ray
4 1 (0.53%) CSS
4 1 (0.53%) Web Services
4 1 (0.53%) Middleware
4 1 (0.53%) HTML
Miscellaneous
1 19 (10.00%) Blackberry
2 14 (7.37%) Analytical Skills
3 13 (6.84%) PDA
4 11 (5.79%) Data Centre
5 6 (3.16%) Clustering
6 4 (2.11%) Client/Server
7 3 (1.58%) Management Information System
7 3 (1.58%) Computer Science
7 3 (1.58%) User Experience
8 2 (1.05%) EMC VNX
8 2 (1.05%) Replication
9 1 (0.53%) Smartphone
9 1 (0.53%) Thin Client
9 1 (0.53%) DTV
9 1 (0.53%) GIS
9 1 (0.53%) Private Cloud
9 1 (0.53%) Fat Client
9 1 (0.53%) HP Storage
9 1 (0.53%) Enterprise Storage
Operating Systems
1 146 (76.84%) Windows
2 55 (28.95%) Windows Server 2008
3 41 (21.58%) Windows Server 2012
4 26 (13.68%) Windows 7
5 25 (13.16%) Linux
6 24 (12.63%) Windows Server 2003
7 22 (11.58%) Windows XP
8 15 (7.89%) Windows 8
9 6 (3.16%) Mac OS X
10 5 (2.63%) UNIX
11 4 (2.11%) Red Hat Enterprise Linux
12 2 (1.05%) Windows 2000 Server
13 1 (0.53%) Ubuntu
13 1 (0.53%) Windows Vista
13 1 (0.53%) Solaris
Processes & Methodologies
1 35 (18.42%) ITIL
2 10 (5.26%) Service Delivery
3 8 (4.21%) Root Cause Analysis
3 8 (4.21%) Mentoring
4 5 (2.63%) Continuous Improvement
4 5 (2.63%) Business Intelligence
4 5 (2.63%) Migration
5 4 (2.11%) Project Management
5 4 (2.11%) Network Architecture
5 4 (2.11%) Incident Management
5 4 (2.11%) People Management
5 4 (2.11%) Server Patching
6 3 (1.58%) Server Building
6 3 (1.58%) Change Control
6 3 (1.58%) Mobile Device Management
6 3 (1.58%) Problem Management
6 3 (1.58%) Network Management
6 3 (1.58%) Configuration Management
7 2 (1.05%) Document Management
7 2 (1.05%) Stakeholder Management
Programming Languages
1 34 (17.89%) SQL
2 4 (2.11%) Java
3 3 (1.58%) T-SQL
3 3 (1.58%) VB
3 3 (1.58%) PowerShell
4 2 (1.05%) JavaScript
5 1 (0.53%) Perl
5 1 (0.53%) PHP
5 1 (0.53%) VBScript
5 1 (0.53%) C
5 1 (0.53%) C#
5 1 (0.53%) C++
5 1 (0.53%) VB.NET
5 1 (0.53%) VBA
5 1 (0.53%) Python
5 1 (0.53%) Shell Script
Qualifications
1 29 (15.26%) Microsoft Certification
2 14 (7.37%) MCSE
3 10 (5.26%) ITIL Certification
3 10 (5.26%) Cisco Certification
4 8 (4.21%) MCSA
4 8 (4.21%) MCP
5 7 (3.68%) CCNA
5 7 (3.68%) Degree
6 5 (2.63%) MCITP
6 5 (2.63%) CCNP
7 3 (1.58%) Citrix Certification
7 3 (1.58%) SC Cleared
7 3 (1.58%) Security Cleared
8 2 (1.05%) CCA
8 2 (1.05%) CCIE
9 1 (0.53%) CCIP
9 1 (0.53%) CITP
9 1 (0.53%) CCVP
9 1 (0.53%) MCTS
9 1 (0.53%) VCAP
Quality Assurance & Compliance
1 14 (7.37%) SLA
2 1 (0.53%) ISO/IEC 27001
2 1 (0.53%) ISO 9000
System Software
1 95 (50.00%) Active Directory
2 35 (18.42%) VMware Infrastructure
3 16 (8.42%) Hyper-V
3 16 (8.42%) XenApp
4 4 (2.11%) XenDesktop
5 3 (1.58%) ISA Server
5 3 (1.58%) Xen
5 3 (1.58%) Citrix Presentation Server
6 2 (1.05%) vSphere
6 2 (1.05%) Forefront TMG
6 2 (1.05%) VMware ESXi
6 2 (1.05%) Microsoft App-V
7 1 (0.53%) vCloud
7 1 (0.53%) BitLocker
7 1 (0.53%) UAG
7 1 (0.53%) XenServer
7 1 (0.53%) VMware Server
7 1 (0.53%) Microsoft Virtual Server
7 1 (0.53%) VMware Workstation
7 1 (0.53%) Terminal Services
Systems Management
1 16 (8.42%) SCCM
2 7 (3.68%) SCOM
3 5 (2.63%) Backup Exec
4 4 (2.11%) Norton AntiVirus
5 2 (1.05%) WSUS
6 1 (0.53%) NetBackup
6 1 (0.53%) SCVMM
6 1 (0.53%) McAfee ePO
6 1 (0.53%) Oracle Enterprise Manager
Vendors
1 95 (50.00%) Microsoft
2 76 (40.00%) VMware
3 56 (29.47%) Citrix
4 27 (14.21%) Cisco
5 10 (5.26%) NetApp
6 9 (4.74%) Reuters
6 9 (4.74%) Bloomberg
6 9 (4.74%) Symantec
7 8 (4.21%) HP
8 7 (3.68%) CheckPoint
9 6 (3.16%) Brocade
10 5 (2.63%) Mitel
10 5 (2.63%) Red Hat
10 5 (2.63%) Juniper
10 5 (2.63%) Oracle
11 4 (2.11%) SolarWinds
11 4 (2.11%) AppSense
11 4 (2.11%) Bomgar
11 4 (2.11%) MobileIron
12 3 (1.58%) CyberSource
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Salary: £35000 per annum
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