The first table below looks at the demand for the 3rd Line Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Third Line Support Analyst
Rank 730 705 712
Rank change year-on-year
-25 +7
Permanent jobs requiring a 3rd Line Support Analyst 146 140 172
As % of all permanent IT jobs located in England 0.13% 0.14% 0.15%
As % of the Job Titles category 0.14% 0.15% 0.16%
Number of salaries quoted 133 125 144
Average salary £37,000 £35,750 £35,000
Average salary % change year-on-year
+3.49% +2.14%
90% offered a salary of more than £30,000 £29,000 £27,500
10% offered a salary of more than £45,000 £45,000 £45,000
UK excluding London average salary £35,000 £34,500 £35,000
% change year-on-year
+1.44% -1.42%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103361 95969 105981
As % of all permanent IT jobs located in England 94.38% 94.24% 95.25%
Number of salaries quoted 85252 80299 91558
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
3rd Line Support Analyst
UK

3rd Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Analyst Jobs Demand Trend in England

3rd Line Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Analyst across the England region.

3rd Line Support Analyst Salary Trend in England

3rd Line Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 3rd Line Support Analyst across the England region over the 3 months to 25 July 2014.

3rd Line Support Analyst Salary Histogram in England

3rd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support Analyst within the England region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -61 60 £37,500 - 4
South East -1 46 £37,500 +3.44% 2
Yorkshire -26 12 £30,500 +10.90%
East of England +2 11 £37,500 +0.67% 1
North West +3 8 £30,000 +15.38%
West Midlands -10 6 £32,500 -8.45%
South West -15 3 £30,750 -9.55%
3rd Line Support Analyst
UK

3rd Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 25 July 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title.

1 216 (79.70%) Windows
2 161 (59.41%) Microsoft
3 143 (52.77%) Active Directory
4 121 (44.65%) Windows Server 2008
5 113 (41.70%) VMware
6 108 (39.85%) MS Exchange
7 87 (32.10%) MS Excel
8 80 (29.52%) MS Office
9 79 (29.15%) Exchange Server 2010
10 75 (27.68%) Firewall
11 71 (26.20%) Blackberry
12 69 (25.46%) Windows XP
13 64 (23.62%) Exchange Server 2007
14 62 (22.88%) Citrix
14 62 (22.88%) Windows Server 2003
15 61 (22.51%) Microsoft Certification
16 59 (21.77%) ITIL
17 54 (19.93%) VMware Infrastructure
18 53 (19.56%) DHCP
19 51 (18.82%) DNS
20 50 (18.45%) SAN
21 49 (18.08%) Cisco
22 47 (17.34%) MS PowerPoint
23 46 (16.97%) PDA
23 46 (16.97%) LAN
23 46 (16.97%) MCSE
24 45 (16.61%) Banking
25 43 (15.87%) WAN
25 43 (15.87%) vSphere
26 39 (14.39%) Windows 7

3rd Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 25 July 2014, IT jobs across the England region that cited 3rd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 108 (39.85%) MS Exchange
2 79 (29.15%) Exchange Server 2010
3 64 (23.62%) Exchange Server 2007
4 23 (8.49%) Blackberry Enterprise Server
5 18 (6.64%) IIS
5 18 (6.64%) Exchange Server 2003
6 16 (5.90%) Lotus Domino
7 13 (4.80%) SharePoint
7 13 (4.80%) Exchange Server 2013
8 9 (3.32%) WebSphere
9 7 (2.58%) SharePoint 2010
10 5 (1.85%) NetWeaver
11 4 (1.48%) Exchange Server 2000
12 3 (1.11%) Site Server
12 3 (1.11%) IBM Notes
12 3 (1.11%) Lync
12 3 (1.11%) WorkSite
13 1 (0.37%) SharePoint 2013
Applications
1 87 (32.10%) MS Excel
2 80 (29.52%) MS Office
3 47 (17.34%) MS PowerPoint
4 3 (1.11%) MS Visio
Business Applications
1 3 (1.11%) Remedy ITSM
2 2 (0.74%) Movex
3 1 (0.37%) Summit
Cloud Services
1 5 (1.85%) Office 365
2 4 (1.48%) PaaS
3 3 (1.11%) SaaS
4 2 (0.74%) Amazon AWS
4 2 (0.74%) IaaS
5 1 (0.37%) Microsoft Azure
Communications & Networking
1 75 (27.68%) Firewall
2 53 (19.56%) DHCP
3 51 (18.82%) DNS
4 50 (18.45%) SAN
5 46 (16.97%) LAN
6 43 (15.87%) WAN
7 36 (13.28%) TCP/IP
8 35 (12.92%) VPN
9 22 (8.12%) Wi-Fi
10 16 (5.90%) VoIP
11 11 (4.06%) MPLS
12 9 (3.32%) VLAN
13 7 (2.58%) Broadband
14 6 (2.21%) Wireless
14 6 (2.21%) Network Security
15 5 (1.85%) IP Telephony
16 4 (1.48%) NAS
16 4 (1.48%) Cisco IOS
16 4 (1.48%) Internet
17 3 (1.11%) Asterisk PBX
Database & Business Intelligence
1 19 (7.01%) SQL Server
2 6 (2.21%) DB2
3 5 (1.85%) MaxDB
4 4 (1.48%) SQL Server 2005
5 2 (0.74%) SQL Server 2008
5 2 (0.74%) SQL Server 2012
5 2 (0.74%) Oracle Database
5 2 (0.74%) Relational Database
5 2 (0.74%) RDBMS
6 1 (0.37%) SQL Server Reporting Services
Development Applications
1 2 (0.74%) Oracle Forms
2 1 (0.37%) MSI
General
1 45 (16.61%) Banking
2 35 (12.92%) Investment Banking
3 16 (5.90%) Finance
4 10 (3.69%) Law
4 10 (3.69%) Retail
5 7 (2.58%) Telecoms
6 6 (2.21%) Legal
7 5 (1.85%) Back Office
8 2 (0.74%) Online Betting
9 1 (0.37%) Retail Banking
9 1 (0.37%) Front Office
9 1 (0.37%) Billing
9 1 (0.37%) Games
Libraries, Frameworks & Software Standards
1 3 (1.11%) Software Packaging
2 2 (0.74%) WAP
2 2 (0.74%) Web Services
3 1 (0.37%) EDI
3 1 (0.37%) HTML
3 1 (0.37%) .NET
3 1 (0.37%) ASP.NET
Miscellaneous
1 71 (26.20%) Blackberry
2 46 (16.97%) PDA
3 14 (5.17%) SecurID
4 5 (1.85%) Client/Server
5 4 (1.48%) Management Information System
5 4 (1.48%) Clustering
6 3 (1.11%) PKI
6 3 (1.11%) Smartphone
7 2 (0.74%) Computer Science
7 2 (0.74%) iPhone
7 2 (0.74%) iSeries
7 2 (0.74%) AS400
7 2 (0.74%) Replication
7 2 (0.74%) GIS
8 1 (0.37%) EPoS
8 1 (0.37%) Firmware
8 1 (0.37%) Thin Client
8 1 (0.37%) Fat Client
8 1 (0.37%) FMCG
8 1 (0.37%) Statistics
Operating Systems
1 216 (79.70%) Windows
2 121 (44.65%) Windows Server 2008
3 69 (25.46%) Windows XP
4 62 (22.88%) Windows Server 2003
5 39 (14.39%) Windows 7
6 30 (11.07%) Windows Server 2012
7 28 (10.33%) Android
8 24 (8.86%) Linux
9 19 (7.01%) Windows 8
10 14 (5.17%) Windows Phone 8
10 14 (5.17%) Windows Phone
10 14 (5.17%) VMS
11 12 (4.43%) Apple iOS
12 10 (3.69%) Mac OS
13 9 (3.32%) UNIX
14 6 (2.21%) Mac OS X
14 6 (2.21%) Windows Vista
15 5 (1.85%) Windows 2000 Server
16 2 (0.74%) CentOS
16 2 (0.74%) Red Hat Enterprise Linux
Processes & Methodologies
1 59 (21.77%) ITIL
2 16 (5.90%) Root Cause Analysis
3 12 (4.43%) Stakeholder Management
4 10 (3.69%) Project Management
4 10 (3.69%) Migration
4 10 (3.69%) E-Commerce
5 9 (3.32%) Service Management
5 9 (3.32%) Problem Management
6 7 (2.58%) ITIL V3
6 7 (2.58%) Continuous Improvement
7 6 (2.21%) Change Management
7 6 (2.21%) Disaster Recovery
7 6 (2.21%) ITSM
8 5 (1.85%) Change Control
8 5 (1.85%) Knowledge Management
9 3 (1.11%) Release Management
9 3 (1.11%) Enterprise Architecture
9 3 (1.11%) Load Balancing
9 3 (1.11%) Vulnerability Management
9 3 (1.11%) Network Monitoring
Programming Languages
1 30 (11.07%) SQL
2 18 (6.64%) PowerShell
3 15 (5.54%) Java
4 5 (1.85%) ABAP
5 3 (1.11%) R
5 3 (1.11%) VB
6 2 (0.74%) PL/SQL
7 1 (0.37%) T-SQL
7 1 (0.37%) VBScript
7 1 (0.37%) PHP
7 1 (0.37%) C#
7 1 (0.37%) C++
Qualifications
1 61 (22.51%) Microsoft Certification
2 46 (16.97%) MCSE
3 35 (12.92%) Cisco Certification
4 30 (11.07%) CCNA
5 19 (7.01%) MCSA
6 16 (5.90%) MCITP
7 12 (4.43%) Degree
7 12 (4.43%) CCNP
8 10 (3.69%) Security Cleared
9 9 (3.32%) VMware Certified Professional (VCP)
10 7 (2.58%) SC Cleared
11 6 (2.21%) CCA
11 6 (2.21%) Citrix Certification
12 5 (1.85%) SAP Certification
13 4 (1.48%) ITIL Certification
14 1 (0.37%) MCTS
14 1 (0.37%) A+ Certification
14 1 (0.37%) MCP
14 1 (0.37%) DV Cleared
14 1 (0.37%) NCIE
Quality Assurance & Compliance
1 23 (8.49%) SLA
System Software
1 143 (52.77%) Active Directory
2 54 (19.93%) VMware Infrastructure
3 43 (15.87%) vSphere
4 22 (8.12%) XenDesktop
4 22 (8.12%) Hyper-V
5 19 (7.01%) Citrix Presentation Server
6 17 (6.27%) XenApp
7 7 (2.58%) Microsoft App-V
8 6 (2.21%) Terminal Services
9 5 (1.85%) VMware ESX
9 5 (1.85%) XenServer
9 5 (1.85%) vCloud
10 4 (1.48%) VMware ESXi
10 4 (1.48%) VMware Server
10 4 (1.48%) MetaFrame
11 3 (1.11%) ISA Server
12 2 (0.74%) Forefront TMG
12 2 (0.74%) UAG
Systems Management
1 28 (10.33%) SCCM
2 24 (8.86%) Backup Exec
3 15 (5.54%) McAfee ePO
4 8 (2.95%) SCOM
5 6 (2.21%) WSUS
6 2 (0.74%) Norton AntiVirus
6 2 (0.74%) NetBackup
7 1 (0.37%) ARCserve
7 1 (0.37%) MAILsweeper
7 1 (0.37%) HP Data Protector
Vendors
1 161 (59.41%) Microsoft
2 113 (41.70%) VMware
3 62 (22.88%) Citrix
4 49 (18.08%) Cisco
5 26 (9.59%) Symantec
6 19 (7.01%) McAfee
7 17 (6.27%) Lotus
8 15 (5.54%) HP
8 15 (5.54%) Apple
8 15 (5.54%) Clearswift
9 14 (5.17%) EMC
10 7 (2.58%) Oracle
10 7 (2.58%) Reuters
10 7 (2.58%) Bloomberg
11 6 (2.21%) Remedy
11 6 (2.21%) NetApp
12 5 (1.85%) Avaya
12 5 (1.85%) SAP
13 4 (1.48%) Juniper
13 4 (1.48%) BMC
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