The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Service Desk Technician
England / West Midlands
Rank 206 234 214
Rank change year-on-year
+28 -20
Permanent jobs requiring a Service Desk Technician 3 2 6
As % of all permanent IT jobs located in the West Midlands 0.064% 0.034% 0.12%
As % of the Job Titles category 0.066% 0.035% 0.12%
Number of salaries quoted 3 2 6
Median salary £20,500 £19,000 £20,935
Median salary % change year-on-year
+7.89% -9.24%
UK excluding London median salary £19,500 £23,310 £19,500
% change year-on-year
-16.34% +19.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4573 5694 4929
As % of all permanent IT jobs located in the West Midlands 97.26% 96.57% 96.95%
Number of salaries quoted 3721 4718 4249
Median salary £40,000 £41,500 £38,500
Median salary % change year-on-year
-3.61% +7.79%
90% offered a salary of more than £24,500 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

Service Desk Technician
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the West Midlands

Service Desk Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the West Midlands region.

Service Desk Technician Salary Trend in the West Midlands

Service Desk Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the West Midlands region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 3 £20,500 -
Service Desk Technician
England

Service Desk Technician Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 February 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Technician in the job title.

1 10 (100.00%) Windows
1 10 (100.00%) Cisco
1 10 (100.00%) Windows 7
2 9 (90.00%) Active Directory
3 7 (70.00%) Microsoft
4 6 (60.00%) Wi-Fi
4 6 (60.00%) Manufacturing
4 6 (60.00%) Incident Management
4 6 (60.00%) Dell
4 6 (60.00%) MS Office
4 6 (60.00%) iPhone
5 4 (40.00%) ITIL
6 3 (30.00%) VPN
6 3 (30.00%) Citrix
6 3 (30.00%) MCSE
6 3 (30.00%) Microsoft Certification
6 3 (30.00%) Blackberry
6 3 (30.00%) Service Management
6 3 (30.00%) ITSM
7 2 (20.00%) ITIL Certification
7 2 (20.00%) SLA
8 1 (10.00%) MCP
8 1 (10.00%) Cisco Certification
8 1 (10.00%) MCSA
8 1 (10.00%) Windows XP
8 1 (10.00%) CSS
8 1 (10.00%) HTML
8 1 (10.00%) JavaScript
8 1 (10.00%) SQL
8 1 (10.00%) Remedy

Service Desk Technician Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (60.00%) MS Office
Communications & Networking
1 6 (60.00%) Wi-Fi
2 3 (30.00%) VPN
General
1 6 (60.00%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (10.00%) CSS
1 1 (10.00%) HTML
1 1 (10.00%) HTML5
1 1 (10.00%) jQuery
Miscellaneous
1 6 (60.00%) iPhone
2 3 (30.00%) Blackberry
Operating Systems
1 10 (100.00%) Windows
1 10 (100.00%) Windows 7
2 1 (10.00%) Windows 8
2 1 (10.00%) Windows XP
Processes & Methodologies
1 6 (60.00%) Incident Management
2 4 (40.00%) ITIL
3 3 (30.00%) ITSM
3 3 (30.00%) Service Management
4 1 (10.00%) Change Management
4 1 (10.00%) Problem Management
4 1 (10.00%) Service Delivery
Programming Languages
1 1 (10.00%) JavaScript
1 1 (10.00%) SQL
Qualifications
1 3 (30.00%) MCSE
1 3 (30.00%) Microsoft Certification
2 2 (20.00%) ITIL Certification
3 1 (10.00%) CCNA
3 1 (10.00%) Cisco Certification
3 1 (10.00%) Degree
3 1 (10.00%) MCP
3 1 (10.00%) MCSA
3 1 (10.00%) Security Cleared
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 9 (90.00%) Active Directory
Vendors
1 10 (100.00%) Cisco
2 7 (70.00%) Microsoft
3 6 (60.00%) Dell
4 3 (30.00%) Citrix
5 1 (10.00%) Remedy
Coventry, West Midlands (County)
Bluetownonline
Salary: £18000 - £22000 per annum
Posted: 6 days ago