The table below looks at the statistics for the Service Desk Technician role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Technician in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Service Desk Technician
Rank 213 198 -
Rank change year-on-year
-15 -
Permanent jobs requiring a Service Desk Technician 6 1 0
As % of all permanent IT jobs located in the West Midlands 0.11% 0.020% -
As % of the Job Titles category 0.12% 0.021% -
Number of salaries quoted 6 1 0
Average salary £20,369 £35,000 -
Average salary % change year-on-year
-41.80% -
UK excluding London average salary £21,700 £22,000 £22,500
% change year-on-year
-1.36% -2.22%
Service Desk Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5152 4653 4587
As % of all permanent IT jobs located in the West Midlands 95.41% 94.94% 96.55%
Number of salaries quoted 4560 3932 4025
Average salary £37,500 £37,500 £37,000
Average salary % change year-on-year
- +1.35%
90% offered a salary of more than £23,000 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Technician
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Technician in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Technician Jobs Demand Trend in the West Midlands

Service Desk Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the West Midlands region.

Service Desk Technician Salary Trend in the West Midlands

Service Desk Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Technician within the West Midlands region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 6 £20,369 -
Service Desk Technician
England

Service Desk Technician
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 December 2014, IT jobs across the West Midlands region that cited Service Desk Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title.

1 7 (77.78%) Active Directory
2 6 (66.67%) Citrix
2 6 (66.67%) Windows
3 4 (44.44%) MS Excel
3 4 (44.44%) MS Office
3 4 (44.44%) ITIL
4 3 (33.33%) Microsoft
4 3 (33.33%) E-Commerce
4 3 (33.33%) Avaya
5 2 (22.22%) HP
5 2 (22.22%) Blackberry
5 2 (22.22%) Blackberry Enterprise Server
5 2 (22.22%) Windows XP
5 2 (22.22%) LAN
5 2 (22.22%) WAN
5 2 (22.22%) TCP/IP
5 2 (22.22%) DNS
5 2 (22.22%) SLA
5 2 (22.22%) Finance
5 2 (22.22%) Windows 8
5 2 (22.22%) Apple
5 2 (22.22%) Apple iOS
5 2 (22.22%) ITIL Certification
6 1 (11.11%) NetScaler
6 1 (11.11%) Symantec
6 1 (11.11%) Norton AntiVirus
6 1 (11.11%) Sophos
6 1 (11.11%) Windows Server 2012
6 1 (11.11%) Exchange Server 2013
6 1 (11.11%) AVG

Service Desk Technician
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 December 2014, IT jobs across the West Midlands region that cited Service Desk Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) Blackberry Enterprise Server
2 1 (11.11%) Exchange Server 2003
2 1 (11.11%) Exchange Server 2013
2 1 (11.11%) MS Exchange
Applications
1 4 (44.44%) MS Office
1 4 (44.44%) MS Excel
Communications & Networking
1 2 (22.22%) LAN
1 2 (22.22%) WAN
1 2 (22.22%) TCP/IP
1 2 (22.22%) DNS
2 1 (11.11%) SAN
2 1 (11.11%) L2TP
2 1 (11.11%) Firewall
2 1 (11.11%) Wi-Fi
2 1 (11.11%) IPsec
2 1 (11.11%) IP Telephony
2 1 (11.11%) VLAN
2 1 (11.11%) NetScaler
2 1 (11.11%) Structured Cabling
General
1 2 (22.22%) Finance
2 1 (11.11%) Telecoms
Miscellaneous
1 2 (22.22%) Blackberry
2 1 (11.11%) Analytical Skills
Operating Systems
1 6 (66.67%) Windows
2 2 (22.22%) Windows XP
2 2 (22.22%) Apple iOS
2 2 (22.22%) Windows 8
3 1 (11.11%) Windows Server 2012
3 1 (11.11%) Linux
3 1 (11.11%) Windows 2000
Processes & Methodologies
1 4 (44.44%) ITIL
2 3 (33.33%) E-Commerce
3 1 (11.11%) Incident Management
3 1 (11.11%) Problem Management
3 1 (11.11%) Mentoring
Programming Languages
1 1 (11.11%) PowerShell
Qualifications
1 2 (22.22%) ITIL Certification
2 1 (11.11%) Network+ Certification
2 1 (11.11%) MCITP
2 1 (11.11%) MCSE
2 1 (11.11%) MCSA
2 1 (11.11%) CCNA
2 1 (11.11%) Cisco Certification
2 1 (11.11%) Microsoft Certification
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 7 (77.78%) Active Directory
2 1 (11.11%) VMware ESX
2 1 (11.11%) VMware Infrastructure
2 1 (11.11%) Hyper-V
2 1 (11.11%) XenApp
2 1 (11.11%) XenDesktop
Systems Management
1 1 (11.11%) Norton AntiVirus
1 1 (11.11%) Backup Exec
Vendors
1 6 (66.67%) Citrix
2 3 (33.33%) Avaya
2 3 (33.33%) Microsoft
3 2 (22.22%) HP
3 2 (22.22%) Apple
4 1 (11.11%) Symantec
4 1 (11.11%) Sophos
4 1 (11.11%) VMware
4 1 (11.11%) SonicWALL
4 1 (11.11%) Kaspersky
4 1 (11.11%) Kaseya
4 1 (11.11%) AVG
4 1 (11.11%) Ruckus Wireless
4 1 (11.11%) Dell
4 1 (11.11%) EMC
4 1 (11.11%) NetApp