The statistics below represent IT jobs advertised across the West Midlands region that had Service Desk Technician featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Service Desk Technician
Rank 229 228 219
Rank change year-on-year
-1 -9
Permanent jobs requiring a Service Desk Technician 5 1 3
As % of all permanent IT jobs located in the West Midlands 0.087% 0.018% 0.055%
As % of the Job Titles category 0.091% 0.018% 0.056%
Number of salaries quoted 5 1 3
Median salary £22,000 £32,500 £27,500
Median salary % change year-on-year
-32.30% +18.18%
90% offered a salary of more than £18,900 £32,500 £26,300
10% offered a salary of more than £27,000 £32,500 £31,500
UK excluding London median salary £22,750 £22,000 £22,750
% change year-on-year
+3.40% -3.29%
Service Desk Technician
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5467 5442 5328
As % of all permanent IT jobs located in the West Midlands 95.61% 95.78% 97.07%
Number of salaries quoted 4349 4491 4416
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £25,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Technician
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Service Desk Technician in the job title.

Service Desk Technician Jobs Demand Trend in the West Midlands

Service Desk Technician
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician across the West Midlands region.

Service Desk Technician Salary Trend in the West Midlands

Service Desk Technician
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the West Midlands region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire - 3 £22,000 - 1
Warwickshire - 2 £22,250 -
Service Desk Technician
England

Service Desk Technician Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2016, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Technician in the job title.

1 13 (92.86%) Active Directory
2 11 (78.57%) ITIL
3 7 (50.00%) Microsoft
3 7 (50.00%) Windows
4 6 (42.86%) SLA
5 5 (35.71%) CCNA
5 5 (35.71%) Cisco Certification
5 5 (35.71%) ITIL Certification
5 5 (35.71%) Analytical Skills
6 4 (28.57%) Two-Factor Authentication
6 4 (28.57%) Multi-Factor Authentication
6 4 (28.57%) Hyper-V
6 4 (28.57%) XenApp
6 4 (28.57%) XenDesktop
6 4 (28.57%) Kaseya
6 4 (28.57%) VLAN
6 4 (28.57%) Exchange Server 2003
6 4 (28.57%) NetScaler
6 4 (28.57%) Windows Server 2012
6 4 (28.57%) Exchange Server 2013
6 4 (28.57%) AVG
6 4 (28.57%) Ruckus Wireless
6 4 (28.57%) ITIL V3
6 4 (28.57%) Mentoring
6 4 (28.57%) MCITP
6 4 (28.57%) SonicWALL
6 4 (28.57%) VMware Infrastructure
6 4 (28.57%) PowerShell
6 4 (28.57%) Kaspersky
6 4 (28.57%) Network+ Certification

Service Desk Technician Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (28.57%) Exchange Server 2003
1 4 (28.57%) Exchange Server 2013
1 4 (28.57%) MS Exchange
Applications
1 3 (21.43%) MS Office
Communications & Networking
1 4 (28.57%) Firewall
1 4 (28.57%) IPsec
1 4 (28.57%) L2TP
1 4 (28.57%) NetScaler
1 4 (28.57%) SAN
1 4 (28.57%) VLAN
1 4 (28.57%) Wi-Fi
2 1 (7.14%) ADSL
2 1 (7.14%) DHCP
2 1 (7.14%) DNS
2 1 (7.14%) LAN
2 1 (7.14%) WAN
Database & Business Intelligence
1 1 (7.14%) SQL Server
General
1 1 (7.14%) Telecoms
Miscellaneous
1 5 (35.71%) Analytical Skills
2 1 (7.14%) Driving Licence
2 1 (7.14%) PMI
Operating Systems
1 7 (50.00%) Windows
2 4 (28.57%) Linux
2 4 (28.57%) Windows 2000
2 4 (28.57%) Windows Server 2012
3 1 (7.14%) Windows 7
3 1 (7.14%) Windows Server
Processes & Methodologies
1 11 (78.57%) ITIL
2 4 (28.57%) ITIL V3
2 4 (28.57%) Mentoring
2 4 (28.57%) Multi-Factor Authentication
2 4 (28.57%) Two-Factor Authentication
3 1 (7.14%) Data Management
3 1 (7.14%) Document Management
3 1 (7.14%) Incident Management
3 1 (7.14%) Line Management
3 1 (7.14%) Logistics
3 1 (7.14%) Problem Management
Programming Languages
1 4 (28.57%) PowerShell
Qualifications
1 5 (35.71%) CCNA
1 5 (35.71%) Cisco Certification
1 5 (35.71%) ITIL Certification
2 4 (28.57%) MCITP
2 4 (28.57%) MCSA
2 4 (28.57%) MCSE
2 4 (28.57%) Microsoft Certification
2 4 (28.57%) Network+ Certification
3 1 (7.14%) MCP
3 1 (7.14%) PMI Certification
Quality Assurance & Compliance
1 6 (42.86%) SLA
System Software
1 13 (92.86%) Active Directory
2 4 (28.57%) Hyper-V
2 4 (28.57%) VMware ESX
2 4 (28.57%) VMware Infrastructure
2 4 (28.57%) XenApp
2 4 (28.57%) XenDesktop
Systems Management
1 4 (28.57%) Backup Exec
1 4 (28.57%) Norton AntiVirus
Vendors
1 7 (50.00%) Microsoft
2 4 (28.57%) AVG
2 4 (28.57%) Citrix
2 4 (28.57%) EMC
2 4 (28.57%) HP
2 4 (28.57%) Kaseya
2 4 (28.57%) Kaspersky
2 4 (28.57%) NetApp
2 4 (28.57%) Ruckus Wireless
2 4 (28.57%) SonicWALL
2 4 (28.57%) Sophos
2 4 (28.57%) Symantec
2 4 (28.57%) VMware
3 1 (7.14%) Cisco
Hereford, Herefordshire
360 Resourcing Solutions
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Synectics Solutions Limited
Salary: Competitive Package + Shift Allowance
Posted: 5 days ago