The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 19 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / West Midlands
Rank 170 166 192
Rank change year-on-year
-4 +26
Permanent jobs citing ITSM 35 68 22
As % of all permanent IT jobs located in the West Midlands 0.75% 1.16% 0.44%
As % of the Processes & Methodologies category 0.84% 1.32% 0.53%
Number of salaries quoted 29 61 19
Median salary £45,000 £50,000 £62,500
Median salary % change year-on-year
-10.00% -20.00%
90% offered a salary of more than £20,400 £31,450 £31,000
10% offered a salary of more than £62,500 £60,000 £70,000
UK excluding London median salary £45,000 £42,500 £40,500
% change year-on-year
+5.88% +4.93%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4160 5156 4186
As % of all permanent IT jobs located in the West Midlands 88.83% 87.96% 83.20%
Number of salaries quoted 3305 4243 3556
Median salary £42,500 £44,000 £42,500
Median salary % change year-on-year
-3.40% +3.52%
90% offered a salary of more than £28,500 £30,000 £28,000
10% offered a salary of more than £61,000 £65,000 £65,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 19 February 2017.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 11 £62,500 +25.00%
Warwickshire +31 10 £45,000 -2.17%
Coventry +10 4 £42,250 -6.11%
Staffordshire - 4 £21,250 -
Dudley +5 2 £17,500 -68.18%
Solihull -7 2 £23,250 -45.29%
Shropshire - 2 - - 2
Worcestershire - 1 £28,500 - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 63 (75.90%) Service Management
2 57 (68.67%) ITIL
3 26 (31.33%) ServiceNow
4 21 (25.30%) Service Delivery
5 19 (22.89%) SLA
6 16 (19.28%) Project Management
6 16 (19.28%) Management Information System
7 15 (18.07%) Microsoft
7 15 (18.07%) QA
8 14 (16.87%) Degree
9 12 (14.46%) Data Centre
9 12 (14.46%) Cisco
9 12 (14.46%) Business Continuity
9 12 (14.46%) Service Design
10 11 (13.25%) Finance
11 10 (12.05%) Microsoft Certification
11 10 (12.05%) Windows
11 10 (12.05%) ITIL V3
11 10 (12.05%) Incident Management
11 10 (12.05%) Security Cleared
12 9 (10.84%) Performance Monitoring
12 9 (10.84%) PRINCE2
12 9 (10.84%) Retail
13 8 (9.64%) Change Management
13 8 (9.64%) MCSE
13 8 (9.64%) ITIL Certification
13 8 (9.64%) Analytical Skills
14 7 (8.43%) Mentoring
14 7 (8.43%) ITIL Foundation Certificate
14 7 (8.43%) Cybersecurity

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (4.82%) MS PowerPoint
2 2 (2.41%) MS Excel
3 1 (1.20%) MS Office
Business Applications
1 6 (7.23%) Remedy ITSM
2 1 (1.20%) Dynamics CRM
Cloud Services
1 7 (8.43%) Microsoft Azure
2 3 (3.61%) Amazon AWS
3 1 (1.20%) G Suite
3 1 (1.20%) Office 365
Communications & Networking
1 6 (7.23%) LAN
2 5 (6.02%) WAN
3 4 (4.82%) SMS
4 3 (3.61%) Firewall
4 3 (3.61%) Network Security
4 3 (3.61%) VPN
5 1 (1.20%) Internet
5 1 (1.20%) MPLS
Database & Business Intelligence
1 3 (3.61%) Big Data
2 2 (2.41%) MySQL
3 1 (1.20%) SQL Server
3 1 (1.20%) SQL Server 2008
Development Applications
1 2 (2.41%) Cucumber
2 1 (1.20%) Balsamiq Mockups
2 1 (1.20%) Visual Studio
General
1 11 (13.25%) Finance
2 9 (10.84%) Retail
3 3 (3.61%) Manufacturing
4 2 (2.41%) Billing
4 2 (2.41%) Military
5 1 (1.20%) Automotive
5 1 (1.20%) Publishing
5 1 (1.20%) Telecoms
Job Titles
1 15 (18.07%) Analyst
1 15 (18.07%) QA Manager
1 15 (18.07%) Quality Manager
2 12 (14.46%) Software QA Manager
3 10 (12.05%) Architect
3 10 (12.05%) Software Manager
4 9 (10.84%) Support Analyst
5 8 (9.64%) Service Manager
6 6 (7.23%) Applications Support
6 6 (7.23%) Applications Support Analyst
6 6 (7.23%) Consultant
6 6 (7.23%) Head of IT
7 5 (6.02%) Head of Service Management
8 4 (4.82%) Applications Manager
8 4 (4.82%) Applications Project Manager
8 4 (4.82%) ITSM Analyst
8 4 (4.82%) Project Manager
8 4 (4.82%) Web Applications Project Manager
8 4 (4.82%) Web Manager
8 4 (4.82%) Web Project Manager
Libraries, Frameworks & Software Standards
1 4 (4.82%) Flash
2 3 (3.61%) CSS
2 3 (3.61%) HTML
2 3 (3.61%) Twitter Bootstrap
3 2 (2.41%) AngularJS
3 2 (2.41%) REST
3 2 (2.41%) Ruby on Rails
3 2 (2.41%) SOAP
3 2 (2.41%) Web Services
3 2 (2.41%) XML
4 1 (1.20%) .NET
4 1 (1.20%) ASP.NET
4 1 (1.20%) CSS3
4 1 (1.20%) HTML5
4 1 (1.20%) jQuery
4 1 (1.20%) WPF
Miscellaneous
1 16 (19.28%) Management Information System
2 12 (14.46%) Data Centre
3 8 (9.64%) Analytical Skills
4 5 (6.02%) Computer Science
5 4 (4.82%) Statistics
6 3 (3.61%) Blackberry
6 3 (3.61%) FMCG
7 1 (1.20%) Driving Licence
7 1 (1.20%) User Experience
Operating Systems
1 10 (12.05%) Windows
2 6 (7.23%) Windows 7
3 5 (6.02%) Windows Server
4 4 (4.82%) Linux
5 3 (3.61%) Windows Server 2003
5 3 (3.61%) Windows Server 2008
5 3 (3.61%) Windows Server 2012
6 2 (2.41%) Android
7 1 (1.20%) Apple iOS
7 1 (1.20%) Windows XP
Processes & Methodologies
1 63 (75.90%) Service Management
2 57 (68.67%) ITIL
3 21 (25.30%) Service Delivery
4 16 (19.28%) Project Management
5 12 (14.46%) Business Continuity
5 12 (14.46%) Service Design
6 10 (12.05%) Incident Management
6 10 (12.05%) ITIL V3
7 9 (10.84%) Performance Monitoring
7 9 (10.84%) PRINCE2
8 8 (9.64%) Change Management
9 7 (8.43%) Cybersecurity
9 7 (8.43%) Mentoring
9 7 (8.43%) Problem Management
9 7 (8.43%) Stakeholder Management
10 6 (7.23%) Enterprise Architecture
10 6 (7.23%) Release Management
11 5 (6.02%) Continuous Improvement
11 5 (6.02%) Performance Management
11 5 (6.02%) TOGAF
Programming Languages
1 4 (4.82%) JavaScript
2 2 (2.41%) Java
2 2 (2.41%) Ruby
3 1 (1.20%) C
3 1 (1.20%) C#
3 1 (1.20%) Google Apps Script
3 1 (1.20%) PowerShell
3 1 (1.20%) R
3 1 (1.20%) SQL
3 1 (1.20%) T-SQL
Qualifications
1 14 (16.87%) Degree
2 10 (12.05%) Microsoft Certification
2 10 (12.05%) Security Cleared
3 8 (9.64%) ITIL Certification
3 8 (9.64%) MCSE
4 7 (8.43%) ITIL Foundation Certificate
5 6 (7.23%) SC Cleared
6 5 (6.02%) Cisco Certification
7 4 (4.82%) ISEB
8 3 (3.61%) CCNA
8 3 (3.61%) MCP
9 2 (2.41%) A+ Certification
9 2 (2.41%) CCIE
9 2 (2.41%) CISM
9 2 (2.41%) CISSP
9 2 (2.41%) PCI QSA
9 2 (2.41%) VMware Certified Professional (VCP)
10 1 (1.20%) BC Cleared
10 1 (1.20%) MCSA
Quality Assurance & Compliance
1 19 (22.89%) SLA
2 15 (18.07%) QA
3 4 (4.82%) Sarbanes-Oxley
4 2 (2.41%) ISO/IEC 27001
4 2 (2.41%) PCI DSS
System Software
1 7 (8.43%) Active Directory
2 4 (4.82%) VMware Infrastructure
3 2 (2.41%) vSphere
4 1 (1.20%) Virtual Servers
Systems Management
1 3 (3.61%) Icinga
1 3 (3.61%) Opscode Chef
1 3 (3.61%) Puppet
1 3 (3.61%) vRealize
2 2 (2.41%) AirWatch
3 1 (1.20%) Nagios
3 1 (1.20%) SCCM
3 1 (1.20%) WSUS
Vendors
1 26 (31.33%) ServiceNow
2 15 (18.07%) Microsoft
3 12 (14.46%) Cisco
4 7 (8.43%) VMware
5 6 (7.23%) Remedy
6 4 (4.82%) BMC
6 4 (4.82%) Cadence
6 4 (4.82%) Citrix
7 3 (3.61%) Dell
7 3 (3.61%) EMC
7 3 (3.61%) Oracle
7 3 (3.61%) SAP
8 2 (2.41%) Google
8 2 (2.41%) Juniper
8 2 (2.41%) Palo Alto
9 1 (1.20%) Adobe
9 1 (1.20%) Apple
9 1 (1.20%) Bomgar
9 1 (1.20%) NetApp
9 1 (1.20%) Telerik
West Midlands
Harvey Nash plc
Salary: £50000 - £60000 per annum
Posted: 6 days ago
Redditch, Worcestershire
Network ITR
Salary: £25000 per annum
Posted: 6 days ago
Telford or Newcastle
Revenue & Customs Digital Technology Service
Salary: £64,125 - £70,875 per annum
Posted: 17 days ago
Telford
Revenue & Customs Digital Technology Service
Salary: £64,125 - £70,875 per annum
Posted: 17 days ago