The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 7 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 185 145 196
Rank change year-on-year
-40 +51
Permanent jobs citing ITSM 44 72 30
As % of all permanent IT jobs located in the West Midlands 0.80% 1.40% 0.53%
As % of the Processes & Methodologies category 0.90% 1.63% 0.62%
Number of salaries quoted 26 65 26
Median salary £40,000 £39,000 £42,233
Median salary % change year-on-year
+2.56% -7.65%
90% offered a salary of more than £25,500 £24,700 £24,250
10% offered a salary of more than £53,500 £67,500 £65,000
UK excluding London median salary £45,000 £42,500 £38,000
% change year-on-year
+5.88% +11.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4887 4418 4829
As % of all permanent IT jobs located in the West Midlands 88.56% 85.89% 85.74%
Number of salaries quoted 3790 3704 4248
Median salary £42,500 £42,500 £41,000
Median salary % change year-on-year
- +3.65%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 7 December 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -19 22 £35,000 -31.70%
Staffordshire -1 7 £40,000 -15.78%
Warwickshire +2 6 £45,000 +24.06%
Dudley -1 3 £27,000 +6.93%
Coventry -5 3 £61,000 +24.48%
Solihull -8 1 £20,000 -
Shropshire - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 7 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 86 (81.13%) Service Management
2 83 (78.30%) ITIL
3 32 (30.19%) Service Delivery
4 31 (29.25%) Finance
5 27 (25.47%) SLA
5 27 (25.47%) ServiceNow
6 24 (22.64%) Project Management
7 20 (18.87%) ITIL V3
8 18 (16.98%) Incident Management
9 17 (16.04%) Service Design
10 16 (15.09%) Case Management
10 16 (15.09%) Analytical Skills
11 15 (14.15%) Degree
11 15 (14.15%) Microsoft
11 15 (14.15%) Change Management
12 14 (13.21%) ITIL Certification
13 13 (12.26%) Windows
13 13 (12.26%) Management Information System
13 13 (12.26%) Data Centre
14 10 (9.43%) Retail
14 10 (9.43%) PRINCE2
14 10 (9.43%) Problem Management
15 9 (8.49%) MS Excel
15 9 (8.49%) Active Directory
15 9 (8.49%) Manufacturing
15 9 (8.49%) Stakeholder Management
16 8 (7.55%) Cisco
16 8 (7.55%) Mentoring
16 8 (7.55%) QA
16 8 (7.55%) Continuous Improvement

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.83%) OpenEdge
2 1 (0.94%) Moodle
Applications
1 9 (8.49%) MS Excel
2 4 (3.77%) MS PowerPoint
3 3 (2.83%) MS Office
Business Applications
1 2 (1.89%) Remedy ITSM
2 1 (0.94%) Dynamics CRM
2 1 (0.94%) SAP Oil and Gas
Cloud Services
1 2 (1.89%) Microsoft Azure
2 1 (0.94%) G Suite
Communications & Networking
1 6 (5.66%) LAN
2 5 (4.72%) WAN
3 4 (3.77%) SMS
4 3 (2.83%) Firewall
4 3 (2.83%) Internet
4 3 (2.83%) Network Security
5 1 (0.94%) HTTP
5 1 (0.94%) MPLS
Database & Business Intelligence
1 4 (3.77%) SQL Server
2 3 (2.83%) MySQL
3 1 (0.94%) Crystal Reports
3 1 (0.94%) Relational Database
3 1 (0.94%) SQL Server 2005
3 1 (0.94%) SQL Server 2008
3 1 (0.94%) SQL Server 2012
Development Applications
1 3 (2.83%) Cucumber
General
1 31 (29.25%) Finance
2 10 (9.43%) Retail
3 9 (8.49%) Manufacturing
4 3 (2.83%) Billing
5 2 (1.89%) Military
5 2 (1.89%) Telecoms
6 1 (0.94%) Publishing
Job Titles
1 34 (32.08%) Analyst
2 14 (13.21%) Service Manager
3 11 (10.38%) Support Analyst
4 10 (9.43%) Delivery Manager
5 9 (8.49%) Service Analyst
5 9 (8.49%) Service Management Manager
6 8 (7.55%) Head of Service Management
6 8 (7.55%) QA Manager
6 8 (7.55%) Quality Manager
6 8 (7.55%) Services Delivery Manager
7 7 (6.60%) Applications Support
7 7 (6.60%) Applications Support Analyst
7 7 (6.60%) IT Manager
7 7 (6.60%) ITSM Analyst
7 7 (6.60%) Service Management Analyst
7 7 (6.60%) Software QA Manager
8 6 (5.66%) Applications Manager
8 6 (5.66%) Head of IT
8 6 (5.66%) Service Transition Manager
8 6 (5.66%) Software Manager
Libraries, Frameworks & Software Standards
1 4 (3.77%) Flash
1 4 (3.77%) HTML
2 3 (2.83%) AngularJS
2 3 (2.83%) CSS
2 3 (2.83%) REST
2 3 (2.83%) Ruby on Rails
2 3 (2.83%) SOAP
2 3 (2.83%) Twitter Bootstrap
2 3 (2.83%) Web Services
2 3 (2.83%) XML
3 1 (0.94%) .NET
Miscellaneous
1 16 (15.09%) Analytical Skills
2 13 (12.26%) Data Centre
2 13 (12.26%) Management Information System
3 7 (6.60%) Statistics
4 5 (4.72%) Computer Science
5 4 (3.77%) FMCG
5 4 (3.77%) Mathematics
5 4 (3.77%) Physics
6 1 (0.94%) Life Science
6 1 (0.94%) VLE
Operating Systems
1 13 (12.26%) Windows
2 5 (4.72%) Windows Server
3 4 (3.77%) Linux
3 4 (3.77%) Windows 7
3 4 (3.77%) Windows Server 2008
4 3 (2.83%) Red Hat Enterprise Linux
4 3 (2.83%) Windows Server 2003
4 3 (2.83%) Windows Server 2012
5 1 (0.94%) Windows 10
5 1 (0.94%) Windows XP
Processes & Methodologies
1 86 (81.13%) Service Management
2 83 (78.30%) ITIL
3 32 (30.19%) Service Delivery
4 24 (22.64%) Project Management
5 20 (18.87%) ITIL V3
6 18 (16.98%) Incident Management
7 17 (16.04%) Service Design
8 16 (15.09%) Case Management
9 15 (14.15%) Change Management
10 10 (9.43%) PRINCE2
10 10 (9.43%) Problem Management
11 9 (8.49%) Stakeholder Management
12 8 (7.55%) Continuous Improvement
12 8 (7.55%) Mentoring
13 7 (6.60%) Business Analysis
13 7 (6.60%) Supplier Management
14 6 (5.66%) Release Management
15 5 (4.72%) Cybersecurity
15 5 (4.72%) Performance Management
15 5 (4.72%) Performance Monitoring
Programming Languages
1 4 (3.77%) Java
1 4 (3.77%) JavaScript
2 3 (2.83%) Ruby
3 2 (1.89%) SQL
4 1 (0.94%) C
4 1 (0.94%) Google Apps Script
4 1 (0.94%) PHP
4 1 (0.94%) PowerShell
4 1 (0.94%) R
4 1 (0.94%) VBA
Qualifications
1 15 (14.15%) Degree
2 14 (13.21%) ITIL Certification
3 8 (7.55%) Security Cleared
4 7 (6.60%) ITIL Foundation Certificate
5 6 (5.66%) MCSE
5 6 (5.66%) Microsoft Certification
6 5 (4.72%) SC Cleared
7 4 (3.77%) Cisco Certification
7 4 (3.77%) ISEB
8 3 (2.83%) CCNA
9 1 (0.94%) BC Cleared
9 1 (0.94%) CCIE
Quality Assurance & Compliance
1 27 (25.47%) SLA
2 8 (7.55%) QA
3 2 (1.89%) Sarbanes-Oxley
System Software
1 9 (8.49%) Active Directory
2 6 (5.66%) VMware Infrastructure
3 1 (0.94%) Hyper-V
3 1 (0.94%) Virtual Servers
3 1 (0.94%) vSphere
Systems Management
1 3 (2.83%) Nagios
2 2 (1.89%) AirWatch
3 1 (0.94%) SCCM
3 1 (0.94%) WSUS
Vendors
1 27 (25.47%) ServiceNow
2 15 (14.15%) Microsoft
3 8 (7.55%) Cisco
4 6 (5.66%) VMware
5 5 (4.72%) Citrix
6 4 (3.77%) Cadence
6 4 (3.77%) NetApp
6 4 (3.77%) SAP
7 3 (2.83%) BMC
7 3 (2.83%) Dell
8 2 (1.89%) Google
8 2 (1.89%) Remedy
9 1 (0.94%) Bomgar
9 1 (0.94%) Juniper
9 1 (0.94%) LANDesk
9 1 (0.94%) Palo Alto