The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 187 174 206
Rank change year-on-year
-13 +32
Permanent jobs citing ITSM 40 35 12
As % of all permanent IT jobs located in the West Midlands 0.69% 0.65% 0.22%
As % of the Processes & Methodologies category 0.82% 0.82% 0.28%
Number of salaries quoted 26 30 8
Average salary £36,000 £60,000 £46,250
Average salary % change year-on-year
-40.00% +29.72%
90% offered a salary of more than £21,000 £57,500 £29,900
10% offered a salary of more than £62,500 £65,000 £56,500
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4872 4276 4317
As % of all permanent IT jobs located in the West Midlands 84.19% 79.75% 78.96%
Number of salaries quoted 3986 3551 3640
Average salary £42,500 £41,000 £40,000
Average salary % change year-on-year
+3.65% +2.50%
90% offered a salary of more than £27,500 £29,000 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 7 July 2015.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -22 28 £32,000 -46.66% 2
Staffordshire +14 5 £63,500 +188.63% 1
Coventry -12 2 £34,500 -
Solihull - 2 £21,000 -
Dudley - 1 £50,000 -
Shropshire - 1 £39,500 -
Warwickshire - 1 £32,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 7 July 2015, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 59 (81.94%) Service Management
2 57 (79.17%) ITIL
3 30 (41.67%) Project Management
4 23 (31.94%) Business Development
5 21 (29.17%) PRINCE2
6 20 (27.78%) Degree
7 19 (26.39%) Transition Management
7 19 (26.39%) ISEB
7 19 (26.39%) Law
8 14 (19.44%) Manufacturing
8 14 (19.44%) Service Delivery
8 14 (19.44%) Life Science
9 12 (16.67%) Change Management
10 11 (15.28%) Finance
11 10 (13.89%) Business Analysis
11 10 (13.89%) Microsoft
11 10 (13.89%) Problem Management
11 10 (13.89%) Continuous Improvement
12 9 (12.50%) Risk Management
13 8 (11.11%) Incident Management
14 7 (9.72%) Remedy
14 7 (9.72%) Demand Management
14 7 (9.72%) Portfolio Management
14 7 (9.72%) Analytical Skills
14 7 (9.72%) Remedy ITSM
15 6 (8.33%) Configuration Management
15 6 (8.33%) MS Office
15 6 (8.33%) SLA
16 5 (6.94%) Management Information System
16 5 (6.94%) Stakeholder Management

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 7 July 2015, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.56%) Lync
2 2 (2.78%) CMS
3 1 (1.39%) Tomcat
Applications
1 6 (8.33%) MS Office
2 3 (4.17%) MS Excel
3 2 (2.78%) MS Project
4 1 (1.39%) MS Visio
4 1 (1.39%) MS PowerPoint
Business Applications
1 7 (9.72%) Remedy ITSM
2 1 (1.39%) Primavera
Cloud Services
1 4 (5.56%) Office 365
Communications & Networking
1 2 (2.78%) Broadband
2 1 (1.39%) LAN
2 1 (1.39%) VoIP
2 1 (1.39%) WAN
2 1 (1.39%) SMTP
2 1 (1.39%) DHCP
2 1 (1.39%) Ethernet
2 1 (1.39%) SNMP
2 1 (1.39%) TCP/IP
2 1 (1.39%) DNS
2 1 (1.39%) Internet
2 1 (1.39%) OSPF
2 1 (1.39%) BGP
2 1 (1.39%) EIGRP
2 1 (1.39%) Frame Relay
2 1 (1.39%) Cisco IOS
2 1 (1.39%) Cisco PIX
2 1 (1.39%) Cisco ASA
2 1 (1.39%) Cisco Nexus
2 1 (1.39%) ATM
Database & Business Intelligence
1 3 (4.17%) SQL Server
2 1 (1.39%) Data Mining
General
1 19 (26.39%) Law
2 14 (19.44%) Manufacturing
3 11 (15.28%) Finance
4 2 (2.78%) Retail
4 2 (2.78%) Local Government
5 1 (1.39%) French Language
5 1 (1.39%) German Language
5 1 (1.39%) Advertising
5 1 (1.39%) Banking
5 1 (1.39%) Telecoms
Job Titles
1 19 (26.39%) Transition Manager
2 17 (23.61%) Analyst
3 7 (9.72%) Service Analyst
4 6 (8.33%) Service Desk Analyst
4 6 (8.33%) Relationships Manager
5 5 (6.94%) Business Manager
6 4 (5.56%) Head of IT
6 4 (5.56%) Solutions Architect
6 4 (5.56%) Technical Support
6 4 (5.56%) 1st Line Support
6 4 (5.56%) Architect
7 3 (4.17%) Systems Analyst
7 3 (4.17%) Change Analyst
7 3 (4.17%) Service Manager
7 3 (4.17%) Security Manager
7 3 (4.17%) Engagement Manager
7 3 (4.17%) Head of Managed Services
8 2 (2.78%) Business Engagement Manager
8 2 (2.78%) Configuration Management Analyst
8 2 (2.78%) Head of Operations
Libraries, Frameworks & Software Standards
1 4 (5.56%) CGI
2 2 (2.78%) Velocity
2 2 (2.78%) .NET
3 1 (1.39%) HTML
Miscellaneous
1 14 (19.44%) Life Science
2 7 (9.72%) Analytical Skills
3 5 (6.94%) Data Centre
3 5 (6.94%) Management Information System
4 4 (5.56%) GIS
5 2 (2.78%) Statistics
6 1 (1.39%) PMI
6 1 (1.39%) FMCG
6 1 (1.39%) Telematics
Operating Systems
1 4 (5.56%) Windows
2 2 (2.78%) Linux
3 1 (1.39%) Red Hat Enterprise Linux
Processes & Methodologies
1 59 (81.94%) Service Management
2 57 (79.17%) ITIL
3 30 (41.67%) Project Management
4 23 (31.94%) Business Development
5 21 (29.17%) PRINCE2
6 19 (26.39%) Transition Management
7 14 (19.44%) Service Delivery
8 12 (16.67%) Change Management
9 10 (13.89%) Problem Management
9 10 (13.89%) Business Analysis
9 10 (13.89%) Continuous Improvement
10 9 (12.50%) Risk Management
11 8 (11.11%) Incident Management
12 7 (9.72%) Demand Management
12 7 (9.72%) Portfolio Management
13 6 (8.33%) Configuration Management
14 5 (6.94%) Stakeholder Management
15 4 (5.56%) Migration
15 4 (5.56%) Logistics
15 4 (5.56%) Performance Management
Programming Languages
1 1 (1.39%) C
1 1 (1.39%) Java
1 1 (1.39%) JavaScript
1 1 (1.39%) Perl
1 1 (1.39%) SQL
1 1 (1.39%) AWK
Qualifications
1 20 (27.78%) Degree
2 19 (26.39%) ISEB
3 5 (6.94%) ITIL Certification
3 5 (6.94%) Security Cleared
4 4 (5.56%) SC Cleared
5 1 (1.39%) PRINCE2 Practitioner
5 1 (1.39%) PCI QSA
5 1 (1.39%) PMI Certification
5 1 (1.39%) CISM
5 1 (1.39%) MCSE
5 1 (1.39%) CCNP
5 1 (1.39%) CISSP
5 1 (1.39%) Cisco Certification
5 1 (1.39%) Microsoft Certification
5 1 (1.39%) RHCE
Quality Assurance & Compliance
1 6 (8.33%) SLA
2 5 (6.94%) ISO/IEC 27001
3 2 (2.78%) PCI DSS
4 1 (1.39%) QA
4 1 (1.39%) Sarbanes-Oxley
System Software
1 5 (6.94%) VMware Infrastructure
2 4 (5.56%) XenApp
2 4 (5.56%) XenDesktop
2 4 (5.56%) Terminal Services
3 2 (2.78%) Active Directory
Systems Management
1 4 (5.56%) SCCM
2 1 (1.39%) CiscoWorks
Vendors
1 10 (13.89%) Microsoft
2 7 (9.72%) Remedy
3 5 (6.94%) VMware
3 5 (6.94%) Dell
3 5 (6.94%) Citrix
4 4 (5.56%) BMC
4 4 (5.56%) Computacenter
5 3 (4.17%) Cisco
6 2 (2.78%) Oracle
7 1 (1.39%) Progress
7 1 (1.39%) NetApp
7 1 (1.39%) CheckPoint
7 1 (1.39%) Juniper
7 1 (1.39%) Riverbed
7 1 (1.39%) F5
7 1 (1.39%) ServiceNow
7 1 (1.39%) Blue Coat
7 1 (1.39%) QAD
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £30k - 40k per year
Posted: 4 days ago
Birmingham, Warwickshire
NES IT
Salary: Competitive
Posted: 4 days ago
Birmingham, West Midlands (County)
CGI
Salary: £65000 - £85000 per annum + benefits
Posted: 12 days ago