The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 176 183 192
Rank change year-on-year
+7 +9
Permanent jobs citing ITSM 66 38 31
As % of all permanent IT jobs located in the West Midlands 1.07% 0.66% 0.58%
As % of the Processes & Methodologies category 1.22% 0.77% 0.69%
Number of salaries quoted 54 26 29
Median salary £39,750 £36,000 £60,000
Median salary % change year-on-year
+10.41% -40.00%
90% offered a salary of more than £25,383 £21,000 £57,500
10% offered a salary of more than £52,500 £62,500 £65,000
UK excluding London median salary £43,500 £42,500 £45,000
% change year-on-year
+2.35% -5.55%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5398 4956 4509
As % of all permanent IT jobs located in the West Midlands 87.64% 85.88% 83.97%
Number of salaries quoted 4185 4080 3776
Median salary £42,500 £42,500 £41,500
Median salary % change year-on-year
- +2.40%
90% offered a salary of more than £26,000 £27,500 £29,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 29 June 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 38 £50,000 +17.64%
Walsall - 13 £34,500 -
Solihull +11 3 £24,000 +14.28% 1
Shropshire -16 3 £35,000 -11.39%
Warwickshire +2 2 £44,000 +35.38%
Staffordshire -11 2 £52,500 -17.32%
Dudley - 1 £26,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 101 (84.17%) ITIL
2 77 (64.17%) Service Management
3 40 (33.33%) ServiceNow
4 39 (32.50%) Remedy ITSM
4 39 (32.50%) Service Delivery
4 39 (32.50%) Remedy
4 39 (32.50%) Project Management
5 36 (30.00%) Process Improvement
6 33 (27.50%) Data Centre
7 28 (23.33%) Customer Engagement
8 19 (15.83%) SLA
9 17 (14.17%) Microsoft
9 17 (14.17%) Incident Management
10 16 (13.33%) Service Design
11 13 (10.83%) Finance
11 13 (10.83%) Windows
11 13 (10.83%) Continuous Improvement
12 12 (10.00%) Degree
12 12 (10.00%) Change Management
12 12 (10.00%) Management Information System
13 11 (9.17%) Cisco
14 10 (8.33%) Active Directory
14 10 (8.33%) VMware
14 10 (8.33%) ITIL V3
14 10 (8.33%) Presales
14 10 (8.33%) Line Management
15 9 (7.50%) VMware Infrastructure
15 9 (7.50%) Statistics
15 9 (7.50%) Firewall
15 9 (7.50%) Citrix

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.83%) Moodle
1 1 (0.83%) MS Exchange
Applications
1 8 (6.67%) MS Excel
2 3 (2.50%) MS Office
3 2 (1.67%) MS Visio
4 1 (0.83%) MS PowerPoint
Business Applications
1 39 (32.50%) Remedy ITSM
Cloud Services
1 7 (5.83%) SaaS
2 5 (4.17%) Microsoft Azure
2 5 (4.17%) Office 365
3 4 (3.33%) IaaS
4 3 (2.50%) Cloud Computing
5 2 (1.67%) Amazon AWS
Communications & Networking
1 9 (7.50%) Firewall
2 5 (4.17%) LAN
2 5 (4.17%) Wi-Fi
3 4 (3.33%) WAN
4 3 (2.50%) Cisco IOS
4 3 (2.50%) SAN
4 3 (2.50%) TCP/IP
4 3 (2.50%) WLAN
5 2 (1.67%) ISDN
5 2 (1.67%) PSTN
5 2 (1.67%) SMS
5 2 (1.67%) Structured Cabling
5 2 (1.67%) VPN
6 1 (0.83%) Internet
6 1 (0.83%) Network Security
6 1 (0.83%) PBX
Database & Business Intelligence
1 2 (1.67%) SQL Server
1 2 (1.67%) SQL Server 2008
2 1 (0.83%) Big Data
Development Applications
1 2 (1.67%) Visual Studio
General
1 13 (10.83%) Finance
2 7 (5.83%) Manufacturing
3 5 (4.17%) Marketing
4 3 (2.50%) Retail
5 2 (1.67%) Law
6 1 (0.83%) Automotive
6 1 (0.83%) Local Government
6 1 (0.83%) Publishing
6 1 (0.83%) Telecoms
Job Titles
1 32 (26.67%) Project Manager
2 31 (25.83%) ITSM Project Manager
3 30 (25.00%) Analyst
4 29 (24.17%) Implementation Manager
4 29 (24.17%) Implementation Project Manager
4 29 (24.17%) Project Implementation Manager
5 28 (23.33%) IT Manager
6 20 (16.67%) IT Services Manager
7 15 (12.50%) IT Project Manager
7 15 (12.50%) Service Implementation Manager
7 15 (12.50%) Service Management Manager
7 15 (12.50%) Service Management Project Manager
8 14 (11.67%) Service Manager
9 11 (9.17%) Service Analyst
9 11 (9.17%) Support Analyst
10 10 (8.33%) IT Support
11 9 (7.50%) Transition Manager
12 7 (5.83%) Business Analyst
12 7 (5.83%) Service Desk Analyst
12 7 (5.83%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 3 (2.50%) CSS
1 3 (2.50%) HTML
1 3 (2.50%) Middleware
2 2 (1.67%) .NET
2 2 (1.67%) ASP.NET
2 2 (1.67%) jQuery
2 2 (1.67%) JSON
2 2 (1.67%) Kendo UI
2 2 (1.67%) Web Services
2 2 (1.67%) WPF
3 1 (0.83%) EDI
3 1 (0.83%) Flash
Miscellaneous
1 33 (27.50%) Data Centre
2 12 (10.00%) Management Information System
3 9 (7.50%) Statistics
4 7 (5.83%) Virtual Team
5 5 (4.17%) Data Protection Act
5 5 (4.17%) Replication
5 5 (4.17%) Visualisation
6 4 (3.33%) Analytical Skills
7 3 (2.50%) Cryptography
7 3 (2.50%) Economics
7 3 (2.50%) Life Science
7 3 (2.50%) Private Cloud
8 2 (1.67%) Computer Science
8 2 (1.67%) HP Storage
8 2 (1.67%) RSA SecurID
8 2 (1.67%) Video Conferencing
9 1 (0.83%) FMCG
9 1 (0.83%) Mathematics
9 1 (0.83%) Physics
9 1 (0.83%) VLE
Operating Systems
1 13 (10.83%) Windows
2 9 (7.50%) Linux
3 3 (2.50%) Mac OS X
3 3 (2.50%) MVS
3 3 (2.50%) Unix
3 3 (2.50%) Windows Server
4 1 (0.83%) Red Hat Enterprise Linux
4 1 (0.83%) Windows 10
4 1 (0.83%) Windows 7
Processes & Methodologies
1 101 (84.17%) ITIL
2 77 (64.17%) Service Management
3 39 (32.50%) Project Management
3 39 (32.50%) Service Delivery
4 36 (30.00%) Process Improvement
5 28 (23.33%) Customer Engagement
6 17 (14.17%) Incident Management
7 16 (13.33%) Service Design
8 13 (10.83%) Continuous Improvement
9 12 (10.00%) Change Management
10 10 (8.33%) ITIL V3
10 10 (8.33%) Line Management
10 10 (8.33%) Presales
11 8 (6.67%) Business Intelligence
11 8 (6.67%) Stakeholder Management
11 8 (6.67%) User Acceptance Testing
12 6 (5.00%) IT Governance
12 6 (5.00%) People Management
12 6 (5.00%) Transition Management
13 5 (4.17%) Critical Success Factor
Programming Languages
1 4 (3.33%) SQL
2 3 (2.50%) JavaScript
3 2 (1.67%) C#
3 2 (1.67%) Lingo
3 2 (1.67%) T-SQL
4 1 (0.83%) C
Qualifications
1 12 (10.00%) Degree
2 8 (6.67%) ISEB
3 6 (5.00%) Microsoft Certification
4 4 (3.33%) ITIL Certification
5 3 (2.50%) (ISC)2 CCSP
5 3 (2.50%) A+ Certification
5 3 (2.50%) CCSP
5 3 (2.50%) CEH
5 3 (2.50%) CISA
5 3 (2.50%) Cisco Certification
5 3 (2.50%) CISM
5 3 (2.50%) CISSP
5 3 (2.50%) CompTIA Security+
5 3 (2.50%) GIAC
5 3 (2.50%) ISACA
5 3 (2.50%) SANS
5 3 (2.50%) Security+ Certification
5 3 (2.50%) SSCP
6 2 (1.67%) MCP
7 1 (0.83%) MCSE
Quality Assurance & Compliance
1 19 (15.83%) SLA
2 3 (2.50%) Sarbanes-Oxley
3 2 (1.67%) QA
4 1 (0.83%) ISO/IEC 27001
System Software
1 10 (8.33%) Active Directory
2 9 (7.50%) VMware Infrastructure
3 1 (0.83%) Hyper-V
Systems Management
1 1 (0.83%) Cisco IPCC
Vendors
1 40 (33.33%) ServiceNow
2 39 (32.50%) Remedy
3 17 (14.17%) Microsoft
4 11 (9.17%) Cisco
5 10 (8.33%) VMware
6 9 (7.50%) Citrix
7 6 (5.00%) Dell
7 6 (5.00%) HP
7 6 (5.00%) NetApp
8 5 (4.17%) Cadence
9 4 (3.33%) BMC
9 4 (3.33%) Salesforce.com
10 2 (1.67%) Canon
10 2 (1.67%) Juniper
10 2 (1.67%) SAP
10 2 (1.67%) Telerik
11 1 (0.83%) 3PAR
11 1 (0.83%) Siemens
Hereford, Herefordshire
Herefordshire Housing
Salary: From £19,930 to £21,942 per annum
Posted: 6 days ago