The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 191 180 185
Rank change year-on-year
-11 +5
Permanent jobs citing ITSM 24 27 15
As % of all permanent IT jobs located in the West Midlands 0.44% 0.54% 0.31%
As % of the Processes & Methodologies category 0.53% 0.70% 0.42%
Number of salaries quoted 20 23 10
Average salary £55,000 £52,500 £37,500
Average salary % change year-on-year
+4.76% +40.00%
90% offered a salary of more than £28,750 £21,300 £28,650
10% offered a salary of more than £70,000 £55,000 £57,750
UK excluding London average salary £39,000 £45,000 £42,500
% change year-on-year
-13.33% +5.88%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4511 3868 3606
As % of all permanent IT jobs located in the West Midlands 82.83% 77.97% 75.72%
Number of salaries quoted 3947 3222 3147
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £27,850 £26,000 £28,500
10% offered a salary of more than £65,000 £55,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 19 December 2014.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 14 £65,000 +23.80%
Warwickshire -3 4 £41,250 -17.50%
Coventry -10 2 £42,233 -11.08% 1
Walsall - 1 £52,500 -
Staffordshire - 1 £35,661 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 December 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 44 (77.19%) Service Management
2 42 (73.68%) ITIL
3 20 (35.09%) Project Management
3 20 (35.09%) Degree
4 19 (33.33%) PRINCE2
5 18 (31.58%) Law
5 18 (31.58%) Transition Management
6 17 (29.82%) ISEB
6 17 (29.82%) Business Development
7 12 (21.05%) Incident Management
7 12 (21.05%) Service Delivery
8 10 (17.54%) Finance
9 8 (14.04%) Remedy ITSM
9 8 (14.04%) Change Management
9 8 (14.04%) Remedy
10 7 (12.28%) Microsoft
11 5 (8.77%) Cisco
11 5 (8.77%) Configuration Management
11 5 (8.77%) SLA
12 4 (7.02%) Management Information System
12 4 (7.02%) Analytical Skills
12 4 (7.02%) Legal
12 4 (7.02%) ITIL Certification
12 4 (7.02%) VMware
12 4 (7.02%) Problem Management
12 4 (7.02%) Release Management
13 3 (5.26%) Resource Management
13 3 (5.26%) Time Management
13 3 (5.26%) Change Control
13 3 (5.26%) Stakeholder Management

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 December 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.51%) SharePoint
Applications
1 3 (5.26%) MS Excel
2 1 (1.75%) MS Office
Business Applications
1 8 (14.04%) Remedy ITSM
2 1 (1.75%) SAP Oil and Gas
Cloud Services
1 2 (3.51%) SaaS
2 1 (1.75%) IaaS
2 1 (1.75%) Cloud Computing
Communications & Networking
1 3 (5.26%) LAN
2 2 (3.51%) WAN
2 2 (3.51%) DHCP
2 2 (3.51%) Ethernet
2 2 (3.51%) TCP/IP
2 2 (3.51%) DNS
2 2 (3.51%) Wireless
2 2 (3.51%) Gigabit Ethernet
3 1 (1.75%) Unified Communications
3 1 (1.75%) Structured Cabling
3 1 (1.75%) VoIP
Database & Business Intelligence
1 1 (1.75%) SQL Server
1 1 (1.75%) BusinessObjects
1 1 (1.75%) QlikView
1 1 (1.75%) Big Data
Development Applications
1 1 (1.75%) Talend Open Studio
General
1 18 (31.58%) Law
2 10 (17.54%) Finance
3 4 (7.02%) Legal
4 3 (5.26%) Manufacturing
5 2 (3.51%) Marketing
6 1 (1.75%) Retail
6 1 (1.75%) Aerospace
6 1 (1.75%) Automotive
6 1 (1.75%) Electronics
6 1 (1.75%) Telecoms
Job Titles
1 20 (35.09%) Transition Manager
2 19 (33.33%) Service Manager
3 12 (21.05%) Senior Manager
3 12 (21.05%) Service Transition Manager
4 9 (15.79%) Analyst
4 9 (15.79%) Senior Service Manager
5 7 (12.28%) Service Desk Analyst
5 7 (12.28%) Service Analyst
6 5 (8.77%) Senior Analyst
6 5 (8.77%) Junior
6 5 (8.77%) Junior Analyst
7 4 (7.02%) Data Centre Manager
7 4 (7.02%) Delivery Manager
7 4 (7.02%) Services Delivery Manager
8 3 (5.26%) Project Manager
8 3 (5.26%) Contracts Manager
8 3 (5.26%) Applications Manager
8 3 (5.26%) IT Services Manager
9 2 (3.51%) Senior Services Delivery Manager
9 2 (3.51%) Network Specialist
Libraries, Frameworks & Software Standards
1 3 (5.26%) Middleware
2 2 (3.51%) .NET
Miscellaneous
1 4 (7.02%) Management Information System
1 4 (7.02%) Analytical Skills
2 3 (5.26%) GIS
2 3 (5.26%) Life Science
3 1 (1.75%) CMDB
3 1 (1.75%) Fat Client
3 1 (1.75%) FMCG
3 1 (1.75%) Statistics
3 1 (1.75%) Mathematics
3 1 (1.75%) Thin Client
3 1 (1.75%) DTV
3 1 (1.75%) Performance Metrics
Operating Systems
1 2 (3.51%) Windows
1 2 (3.51%) Linux
2 1 (1.75%) Red Hat Enterprise Linux
2 1 (1.75%) Windows 7
2 1 (1.75%) Windows 8
2 1 (1.75%) UNIX
Processes & Methodologies
1 44 (77.19%) Service Management
2 42 (73.68%) ITIL
3 20 (35.09%) Project Management
4 19 (33.33%) PRINCE2
5 18 (31.58%) Transition Management
6 17 (29.82%) Business Development
7 12 (21.05%) Incident Management
7 12 (21.05%) Service Delivery
8 8 (14.04%) Change Management
9 5 (8.77%) Configuration Management
10 4 (7.02%) Problem Management
10 4 (7.02%) Release Management
11 3 (5.26%) Time Management
11 3 (5.26%) Network Design
11 3 (5.26%) Business Intelligence
11 3 (5.26%) ERP
11 3 (5.26%) Data Modelling
11 3 (5.26%) Stakeholder Management
11 3 (5.26%) Change Control
11 3 (5.26%) Resource Management
Programming Languages
1 2 (3.51%) SQL
Qualifications
1 20 (35.09%) Degree
2 17 (29.82%) ISEB
3 4 (7.02%) ITIL Certification
4 2 (3.51%) Cisco Certification
4 2 (3.51%) HNC
4 2 (3.51%) HND
4 2 (3.51%) CCNA
5 1 (1.75%) PRINCE2 Certification
5 1 (1.75%) PRINCE2 Practitioner
5 1 (1.75%) Security Cleared
5 1 (1.75%) ITIL Foundation Certificate
5 1 (1.75%) PMP
5 1 (1.75%) PMI Certification
Quality Assurance & Compliance
1 5 (8.77%) SLA
2 2 (3.51%) QA
2 2 (3.51%) Data Quality
System Software
1 1 (1.75%) VMware Infrastructure
Systems Management
1 2 (3.51%) SCCM
Vendors
1 8 (14.04%) Remedy
2 7 (12.28%) Microsoft
3 5 (8.77%) Cisco
4 4 (7.02%) VMware
5 3 (5.26%) Citrix
6 2 (3.51%) Symantec
6 2 (3.51%) LANDesk
7 1 (1.75%) RedPrairie
7 1 (1.75%) Vertica
7 1 (1.75%) Talend
7 1 (1.75%) Dell
7 1 (1.75%) Teradata
7 1 (1.75%) Mitel
7 1 (1.75%) Ab Initio
7 1 (1.75%) Avaya
7 1 (1.75%) Informatica
7 1 (1.75%) MicroStrategy
7 1 (1.75%) NetApp
7 1 (1.75%) Oracle
7 1 (1.75%) Business Objects
Coventry
DP Connect
Salary: Pension, healthcare, child care vouchers
Posted: 22 days ago