The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 183 198 182
Rank change year-on-year
+15 -16
Permanent jobs citing ITSM 49 32 35
As % of all permanent IT jobs located in the West Midlands 0.81% 0.54% 0.66%
As % of the Processes & Methodologies category 0.93% 0.62% 0.79%
Number of salaries quoted 36 17 28
Median salary £35,500 £32,000 £60,000
Median salary % change year-on-year
+10.93% -46.66%
90% offered a salary of more than £22,985 £21,000 £57,500
10% offered a salary of more than £55,000 £55,500 £65,450
UK excluding London median salary £42,632 £42,500 £43,500
% change year-on-year
+0.31% -2.29%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5259 5128 4430
As % of all permanent IT jobs located in the West Midlands 86.97% 87.14% 83.21%
Number of salaries quoted 4104 4170 3671
Median salary £42,500 £42,000 £41,000
Median salary % change year-on-year
+1.19% +2.43%
90% offered a salary of more than £26,000 £27,500 £28,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 27 July 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -5 29 £34,858 +8.92% 4
Solihull +11 3 £24,000 +14.28% 1
Dudley -2 3 £25,000 -50.00%
Walsall - 3 £36,000 -
Staffordshire -2 2 £52,500 -
Warwickshire - 2 £44,000 - 1
Coventry +4 1 - -
Wolverhampton - 1 £36,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 July 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 106 (84.80%) ITIL
2 89 (71.20%) Service Management
3 44 (35.20%) Service Delivery
4 33 (26.40%) Project Management
4 33 (26.40%) Remedy
4 33 (26.40%) Remedy ITSM
4 33 (26.40%) ServiceNow
5 30 (24.00%) Process Improvement
5 30 (24.00%) Data Centre
6 23 (18.40%) Incident Management
7 22 (17.60%) SLA
7 22 (17.60%) Customer Engagement
8 20 (16.00%) Finance
9 18 (14.40%) ITIL V3
9 18 (14.40%) Service Design
10 17 (13.60%) Change Management
11 15 (12.00%) Microsoft
12 14 (11.20%) VMware
13 13 (10.40%) Management Information System
13 13 (10.40%) Active Directory
13 13 (10.40%) Cisco
13 13 (10.40%) Windows
13 13 (10.40%) VMware Infrastructure
14 12 (9.60%) Degree
14 12 (9.60%) Continuous Improvement
14 12 (9.60%) Citrix
15 11 (8.80%) Linux
15 11 (8.80%) MS Excel
15 11 (8.80%) Analytical Skills
15 11 (8.80%) Statistics

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.60%) OpenEdge
2 1 (0.80%) Moodle
2 1 (0.80%) MS Exchange
Applications
1 11 (8.80%) MS Excel
2 3 (2.40%) MS Office
3 2 (1.60%) MS Visio
4 1 (0.80%) MS PowerPoint
Business Applications
1 33 (26.40%) Remedy ITSM
2 1 (0.80%) SAP Oil and Gas
Cloud Services
1 3 (2.40%) Microsoft Azure
1 3 (2.40%) Office 365
1 3 (2.40%) SaaS
2 1 (0.80%) IaaS
Communications & Networking
1 5 (4.00%) Firewall
2 4 (3.20%) LAN
2 4 (3.20%) WAN
3 3 (2.40%) Cisco IOS
3 3 (2.40%) Wi-Fi
4 2 (1.60%) SAN
4 2 (1.60%) SMS
4 2 (1.60%) WLAN
5 1 (0.80%) HTTP
5 1 (0.80%) Internet
5 1 (0.80%) ISDN
5 1 (0.80%) Network Security
5 1 (0.80%) PBX
5 1 (0.80%) PSTN
5 1 (0.80%) Structured Cabling
5 1 (0.80%) VPN
Database & Business Intelligence
1 5 (4.00%) SQL Server
2 2 (1.60%) SQL Server 2008
3 1 (0.80%) Big Data
Development Applications
1 2 (1.60%) Visual Studio
General
1 20 (16.00%) Finance
2 7 (5.60%) Manufacturing
3 4 (3.20%) Retail
4 3 (2.40%) Marketing
5 1 (0.80%) Law
5 1 (0.80%) Local Government
5 1 (0.80%) Publishing
Job Titles
1 39 (31.20%) Analyst
2 26 (20.80%) Project Manager
3 25 (20.00%) IT Manager
3 25 (20.00%) ITSM Project Manager
4 23 (18.40%) Implementation Manager
4 23 (18.40%) Implementation Project Manager
4 23 (18.40%) Project Implementation Manager
5 18 (14.40%) Service Management Manager
5 18 (14.40%) Service Manager
6 16 (12.80%) IT Services Manager
7 14 (11.20%) Service Analyst
8 12 (9.60%) IT Project Manager
8 12 (9.60%) Service Implementation Manager
8 12 (9.60%) Service Management Project Manager
8 12 (9.60%) Support Analyst
8 12 (9.60%) Transition Manager
9 11 (8.80%) Service Transition Manager
10 10 (8.00%) IT Support
11 9 (7.20%) Delivery Manager
12 7 (5.60%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 3 (2.40%) .NET
2 2 (1.60%) ASP.NET
2 2 (1.60%) CSS
2 2 (1.60%) HTML
2 2 (1.60%) jQuery
2 2 (1.60%) JSON
2 2 (1.60%) Kendo UI
2 2 (1.60%) Middleware
2 2 (1.60%) WPF
3 1 (0.80%) EDI
3 1 (0.80%) Flash
Miscellaneous
1 30 (24.00%) Data Centre
2 13 (10.40%) Management Information System
3 11 (8.80%) Analytical Skills
3 11 (8.80%) Statistics
4 5 (4.00%) Replication
4 5 (4.00%) Virtual Team
4 5 (4.00%) Visualisation
5 3 (2.40%) Life Science
6 2 (1.60%) Data Protection Act
6 2 (1.60%) Economics
6 2 (1.60%) HP Storage
6 2 (1.60%) Mathematics
6 2 (1.60%) Physics
6 2 (1.60%) Private Cloud
7 1 (0.80%) Computer Science
7 1 (0.80%) FMCG
7 1 (0.80%) RSA SecurID
7 1 (0.80%) Video Conferencing
7 1 (0.80%) VLE
Operating Systems
1 13 (10.40%) Windows
2 11 (8.80%) Linux
3 4 (3.20%) Red Hat Enterprise Linux
3 4 (3.20%) Windows Server
4 2 (1.60%) Mac OS X
4 2 (1.60%) MVS
4 2 (1.60%) Unix
5 1 (0.80%) Windows 10
5 1 (0.80%) Windows 7
5 1 (0.80%) Windows Server 2008
Processes & Methodologies
1 106 (84.80%) ITIL
2 89 (71.20%) Service Management
3 44 (35.20%) Service Delivery
4 33 (26.40%) Project Management
5 30 (24.00%) Process Improvement
6 23 (18.40%) Incident Management
7 22 (17.60%) Customer Engagement
8 18 (14.40%) ITIL V3
8 18 (14.40%) Service Design
9 17 (13.60%) Change Management
10 12 (9.60%) Continuous Improvement
11 10 (8.00%) Line Management
12 9 (7.20%) Business Intelligence
12 9 (7.20%) Case Management
12 9 (7.20%) Stakeholder Management
13 8 (6.40%) Presales
14 7 (5.60%) Problem Management
14 7 (5.60%) User Acceptance Testing
15 6 (4.80%) Business Analysis
15 6 (4.80%) Supplier Management
Programming Languages
1 5 (4.00%) SQL
2 2 (1.60%) C#
2 2 (1.60%) JavaScript
2 2 (1.60%) Lingo
2 2 (1.60%) T-SQL
3 1 (0.80%) C
3 1 (0.80%) Java
3 1 (0.80%) PHP
3 1 (0.80%) VBA
Qualifications
1 12 (9.60%) Degree
2 7 (5.60%) ISEB
3 5 (4.00%) ITIL Certification
3 5 (4.00%) Microsoft Certification
4 2 (1.60%) A+ Certification
5 1 (0.80%) BC Cleared
5 1 (0.80%) MCP
5 1 (0.80%) MCSE
5 1 (0.80%) NVQ Level 4
5 1 (0.80%) Security Cleared
Quality Assurance & Compliance
1 22 (17.60%) SLA
2 2 (1.60%) QA
3 1 (0.80%) ISO/IEC 27001
System Software
1 13 (10.40%) Active Directory
1 13 (10.40%) VMware Infrastructure
2 1 (0.80%) Hyper-V
Vendors
1 33 (26.40%) Remedy
1 33 (26.40%) ServiceNow
2 15 (12.00%) Microsoft
3 14 (11.20%) VMware
4 13 (10.40%) Cisco
5 12 (9.60%) Citrix
6 9 (7.20%) Dell
6 9 (7.20%) NetApp
7 5 (4.00%) Cadence
7 5 (4.00%) HP
8 4 (3.20%) BMC
9 3 (2.40%) SAP
10 2 (1.60%) Salesforce.com
10 2 (1.60%) Telerik
11 1 (0.80%) 3PAR
11 1 (0.80%) Canon
11 1 (0.80%) Juniper
11 1 (0.80%) Siemens
Birmingham, West Midlands (County)
Insolvency Service
Salary: £49,511 - 55,700 per year
Posted: 2 days ago
Solihull, West Midlands (County)
Experis Ltd
Salary: £35000.00 per annum + Health, Pens & O/T
Posted: 6 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £20,895 to £25,074 plus excellent benefits
Posted: 21 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £31,559 - £37,871 plus excellent benefits
Posted: 21 days ago
Birmingham, West Midlands (County)
Insolvency Service
Salary: £40,249 to £45,280 plus excellent benefits
Posted: 21 days ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified
Posted: 17 days ago