The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / West Midlands
Rank 170 142 200
Rank change year-on-year
-28 +58
Permanent jobs citing ITSM 43 81 23
As % of all permanent IT jobs located in the West Midlands 0.88% 1.59% 0.46%
As % of the Processes & Methodologies category 0.99% 1.83% 0.53%
Number of salaries quoted 29 72 19
Median salary £45,000 £40,000 £62,500
Median salary % change year-on-year
+12.50% -36.00%
90% offered a salary of more than £20,400 £25,250 £28,500
10% offered a salary of more than £64,000 £80,000 £70,000
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4356 4434 4307
As % of all permanent IT jobs located in the West Midlands 88.84% 86.89% 85.41%
Number of salaries quoted 3384 3675 3756
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £28,550 £27,500
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 16 January 2017.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -17 22 £62,500 +38.88% 3
Staffordshire +6 7 £40,000 +6.66%
Warwickshire +10 6 £45,000 +7.14%
Dudley +6 3 £17,500 -30.69%
Coventry +4 2 £42,500 -5.02%
Solihull -14 1 £20,000 -48.38%
Shropshire - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 80 (78.43%) ITIL
1 80 (78.43%) Service Management
2 29 (28.43%) ServiceNow
3 28 (27.45%) Service Delivery
4 24 (23.53%) Finance
4 24 (23.53%) SLA
5 20 (19.61%) Project Management
6 17 (16.67%) ITIL V3
7 16 (15.69%) Service Design
7 16 (15.69%) Microsoft
7 16 (15.69%) ITIL Certification
8 15 (14.71%) Management Information System
8 15 (14.71%) Incident Management
8 15 (14.71%) Degree
9 14 (13.73%) Data Centre
10 13 (12.75%) Analytical Skills
10 13 (12.75%) Case Management
10 13 (12.75%) Cisco
11 12 (11.76%) Windows
11 12 (11.76%) Change Management
12 11 (10.78%) PRINCE2
12 11 (10.78%) QA
13 10 (9.80%) Microsoft Certification
13 10 (9.80%) Retail
14 9 (8.82%) Stakeholder Management
14 9 (8.82%) Active Directory
14 9 (8.82%) Security Cleared
14 9 (8.82%) Problem Management
15 8 (7.84%) Supplier Management
15 8 (7.84%) Continuous Improvement

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.98%) OpenEdge
Applications
1 5 (4.90%) MS Excel
2 4 (3.92%) MS PowerPoint
3 1 (0.98%) MS Office
Business Applications
1 6 (5.88%) Remedy ITSM
2 1 (0.98%) Dynamics CRM
2 1 (0.98%) SAP Oil and Gas
Cloud Services
1 5 (4.90%) Microsoft Azure
2 3 (2.94%) Amazon AWS
3 1 (0.98%) G Suite
Communications & Networking
1 6 (5.88%) LAN
2 5 (4.90%) WAN
3 4 (3.92%) SMS
4 3 (2.94%) Firewall
4 3 (2.94%) Internet
4 3 (2.94%) Network Security
4 3 (2.94%) VPN
5 1 (0.98%) HTTP
5 1 (0.98%) MPLS
Database & Business Intelligence
1 3 (2.94%) Big Data
1 3 (2.94%) MySQL
2 2 (1.96%) SQL Server
3 1 (0.98%) Crystal Reports
3 1 (0.98%) Relational Database
3 1 (0.98%) SQL Server 2005
3 1 (0.98%) SQL Server 2008
3 1 (0.98%) SQL Server 2012
Development Applications
1 3 (2.94%) Cucumber
General
1 24 (23.53%) Finance
2 10 (9.80%) Retail
3 8 (7.84%) Manufacturing
4 3 (2.94%) Billing
5 2 (1.96%) Military
5 2 (1.96%) Telecoms
6 1 (0.98%) Publishing
Job Titles
1 24 (23.53%) Analyst
2 11 (10.78%) QA Manager
2 11 (10.78%) Quality Manager
2 11 (10.78%) Service Manager
3 10 (9.80%) Architect
3 10 (9.80%) Software QA Manager
3 10 (9.80%) Support Analyst
4 9 (8.82%) Service Analyst
5 8 (7.84%) Head of Service Management
5 8 (7.84%) Software Manager
6 7 (6.86%) Applications Support
6 7 (6.86%) Applications Support Analyst
6 7 (6.86%) Head of IT
6 7 (6.86%) ITSM Analyst
6 7 (6.86%) Service Management Manager
7 6 (5.88%) Consultant
7 6 (5.88%) Delivery Manager
7 6 (5.88%) Service Management Analyst
7 6 (5.88%) Services Delivery Manager
8 5 (4.90%) Head of Operations
Libraries, Frameworks & Software Standards
1 4 (3.92%) Flash
1 4 (3.92%) HTML
2 3 (2.94%) AngularJS
2 3 (2.94%) CSS
2 3 (2.94%) REST
2 3 (2.94%) Ruby on Rails
2 3 (2.94%) SOAP
2 3 (2.94%) Twitter Bootstrap
2 3 (2.94%) Web Services
2 3 (2.94%) XML
3 1 (0.98%) .NET
Miscellaneous
1 15 (14.71%) Management Information System
2 14 (13.73%) Data Centre
3 13 (12.75%) Analytical Skills
4 5 (4.90%) Computer Science
4 5 (4.90%) Statistics
5 4 (3.92%) FMCG
6 3 (2.94%) Blackberry
6 3 (2.94%) Mathematics
6 3 (2.94%) Physics
7 1 (0.98%) Life Science
Operating Systems
1 12 (11.76%) Windows
2 6 (5.88%) Windows 7
3 5 (4.90%) Linux
3 5 (4.90%) Windows Server
4 4 (3.92%) Windows Server 2008
5 3 (2.94%) Windows Server 2003
5 3 (2.94%) Windows Server 2012
6 1 (0.98%) Red Hat Enterprise Linux
6 1 (0.98%) Windows XP
Processes & Methodologies
1 80 (78.43%) ITIL
1 80 (78.43%) Service Management
2 28 (27.45%) Service Delivery
3 20 (19.61%) Project Management
4 17 (16.67%) ITIL V3
5 16 (15.69%) Service Design
6 15 (14.71%) Incident Management
7 13 (12.75%) Case Management
8 12 (11.76%) Change Management
9 11 (10.78%) PRINCE2
10 9 (8.82%) Problem Management
10 9 (8.82%) Stakeholder Management
11 8 (7.84%) Business Continuity
11 8 (7.84%) Continuous Improvement
11 8 (7.84%) Mentoring
11 8 (7.84%) Performance Monitoring
11 8 (7.84%) Supplier Management
12 7 (6.86%) Process Improvement
13 6 (5.88%) Cybersecurity
13 6 (5.88%) Release Management
Programming Languages
1 4 (3.92%) Java
1 4 (3.92%) JavaScript
2 3 (2.94%) Ruby
3 2 (1.96%) SQL
4 1 (0.98%) C
4 1 (0.98%) Google Apps Script
4 1 (0.98%) PHP
4 1 (0.98%) PowerShell
4 1 (0.98%) R
4 1 (0.98%) VBA
Qualifications
1 16 (15.69%) ITIL Certification
2 15 (14.71%) Degree
3 10 (9.80%) Microsoft Certification
4 9 (8.82%) Security Cleared
5 8 (7.84%) MCSE
6 7 (6.86%) ITIL Foundation Certificate
7 5 (4.90%) Cisco Certification
7 5 (4.90%) SC Cleared
8 4 (3.92%) ISEB
9 3 (2.94%) CCNA
9 3 (2.94%) MCP
10 2 (1.96%) A+ Certification
10 2 (1.96%) CCIE
10 2 (1.96%) VMware Certified Professional (VCP)
11 1 (0.98%) BC Cleared
11 1 (0.98%) MCSA
Quality Assurance & Compliance
1 24 (23.53%) SLA
2 11 (10.78%) QA
3 2 (1.96%) Sarbanes-Oxley
System Software
1 9 (8.82%) Active Directory
2 6 (5.88%) VMware Infrastructure
3 1 (0.98%) Virtual Servers
3 1 (0.98%) vSphere
Systems Management
1 3 (2.94%) Icinga
1 3 (2.94%) Nagios
1 3 (2.94%) Opscode Chef
1 3 (2.94%) Puppet
1 3 (2.94%) vRealize
2 2 (1.96%) AirWatch
3 1 (0.98%) SCCM
3 1 (0.98%) WSUS
Vendors
1 29 (28.43%) ServiceNow
2 16 (15.69%) Microsoft
3 13 (12.75%) Cisco
4 8 (7.84%) VMware
5 6 (5.88%) BMC
5 6 (5.88%) Remedy
6 5 (4.90%) Citrix
7 4 (3.92%) Cadence
7 4 (3.92%) Dell
7 4 (3.92%) SAP
8 3 (2.94%) EMC
8 3 (2.94%) Oracle
9 2 (1.96%) Google
9 2 (1.96%) Juniper
9 2 (1.96%) NetApp
9 2 (1.96%) Palo Alto
10 1 (0.98%) Bomgar
10 1 (0.98%) LANDesk
Birmingham, West Midlands (County)
NACRO
Salary: £62,525 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £57000.00 - £65000.00 per annum + Benefits
Posted: 5 days ago