The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 187 193 199
Rank change year-on-year
+6 +6
Permanent jobs citing ITSM 35 32 13
As % of all permanent IT jobs located in the West Midlands 0.60% 0.59% 0.23%
As % of the Processes & Methodologies category 0.71% 0.75% 0.30%
Number of salaries quoted 19 25 7
Average salary £32,000 £60,000 £37,500
Average salary % change year-on-year
-46.66% +60.00%
90% offered a salary of more than £21,000 £57,700 £23,187
10% offered a salary of more than £54,000 £65,900 £57,000
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4954 4284 4350
As % of all permanent IT jobs located in the West Midlands 84.76% 79.50% 78.49%
Number of salaries quoted 4006 3551 3667
Average salary £42,500 £41,500 £40,000
Average salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £27,500 £28,500 £26,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London average salary £44,500 £42,500 £40,699
% change year-on-year
+4.70% +4.42%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 30 July 2015.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 25 £37,250 -37.91% 1
Staffordshire +9 4 - - 1
Solihull - 2 £21,000 -
Warwickshire -14 1 £25,000 -
Coventry -15 1 £24,000 - 1
Dudley - 1 £50,000 -
Shropshire - 1 £39,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 30 July 2015, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 58 (81.69%) ITIL
2 57 (80.28%) Service Management
3 28 (39.44%) Project Management
4 24 (33.80%) Business Development
5 23 (32.39%) PRINCE2
6 21 (29.58%) Degree
7 20 (28.17%) Law
7 20 (28.17%) Transition Management
7 20 (28.17%) ISEB
8 16 (22.54%) Manufacturing
9 15 (21.13%) Life Science
10 13 (18.31%) Service Delivery
11 11 (15.49%) Change Management
12 10 (14.08%) Microsoft
13 9 (12.68%) Problem Management
13 9 (12.68%) Incident Management
14 8 (11.27%) Finance
15 7 (9.86%) Business Analysis
15 7 (9.86%) Remedy ITSM
15 7 (9.86%) Continuous Improvement
15 7 (9.86%) Configuration Management
15 7 (9.86%) Remedy
16 6 (8.45%) ITIL Certification
16 6 (8.45%) Risk Management
16 6 (8.45%) MS Office
16 6 (8.45%) SLA
16 6 (8.45%) Analytical Skills
17 5 (7.04%) Data Centre
17 5 (7.04%) Dell
17 5 (7.04%) Management Information System

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 30 July 2015, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.63%) Lync
2 2 (2.82%) CMS
3 1 (1.41%) Tomcat
Applications
1 6 (8.45%) MS Office
2 3 (4.23%) MS Excel
3 2 (2.82%) MS Project
Business Applications
1 7 (9.86%) Remedy ITSM
2 1 (1.41%) Primavera
Cloud Services
1 4 (5.63%) Office 365
Communications & Networking
1 2 (2.82%) Broadband
2 1 (1.41%) LAN
2 1 (1.41%) VoIP
2 1 (1.41%) WAN
2 1 (1.41%) SMTP
2 1 (1.41%) DHCP
2 1 (1.41%) Ethernet
2 1 (1.41%) SNMP
2 1 (1.41%) TCP/IP
2 1 (1.41%) DNS
2 1 (1.41%) Internet
2 1 (1.41%) OSPF
2 1 (1.41%) BGP
2 1 (1.41%) EIGRP
2 1 (1.41%) Frame Relay
2 1 (1.41%) Cisco IOS
2 1 (1.41%) Cisco PIX
2 1 (1.41%) Cisco ASA
2 1 (1.41%) Cisco Nexus
2 1 (1.41%) ATM
Database & Business Intelligence
1 3 (4.23%) SQL Server
2 1 (1.41%) Data Mining
General
1 20 (28.17%) Law
2 16 (22.54%) Manufacturing
3 8 (11.27%) Finance
4 3 (4.23%) Retail
5 2 (2.82%) Local Government
5 2 (2.82%) Telecoms
6 1 (1.41%) Advertising
6 1 (1.41%) French Language
6 1 (1.41%) German Language
Job Titles
1 20 (28.17%) Transition Manager
2 17 (23.94%) Analyst
3 6 (8.45%) Service Analyst
3 6 (8.45%) Service Desk Analyst
4 4 (5.63%) Solutions Architect
4 4 (5.63%) Technical Support
4 4 (5.63%) 1st Line Support
4 4 (5.63%) Architect
4 4 (5.63%) Head of IT
5 3 (4.23%) Security Manager
5 3 (4.23%) Relationships Manager
5 3 (4.23%) Head of Managed Services
5 3 (4.23%) Engagement Manager
5 3 (4.23%) Business Manager
5 3 (4.23%) Systems Analyst
5 3 (4.23%) Change Analyst
5 3 (4.23%) Service Manager
6 2 (2.82%) Operations Manager
6 2 (2.82%) IT Manager
6 2 (2.82%) Business Engagement Manager
Libraries, Frameworks & Software Standards
1 4 (5.63%) CGI
2 2 (2.82%) .NET
3 1 (1.41%) HTML
3 1 (1.41%) Velocity
Miscellaneous
1 15 (21.13%) Life Science
2 6 (8.45%) Analytical Skills
3 5 (7.04%) Data Centre
3 5 (7.04%) Management Information System
4 4 (5.63%) GIS
5 2 (2.82%) Statistics
6 1 (1.41%) PMI
6 1 (1.41%) CMDB
6 1 (1.41%) FMCG
6 1 (1.41%) Telematics
Operating Systems
1 4 (5.63%) Windows
2 2 (2.82%) Linux
3 1 (1.41%) Red Hat Enterprise Linux
Processes & Methodologies
1 58 (81.69%) ITIL
2 57 (80.28%) Service Management
3 28 (39.44%) Project Management
4 24 (33.80%) Business Development
5 23 (32.39%) PRINCE2
6 20 (28.17%) Transition Management
7 13 (18.31%) Service Delivery
8 11 (15.49%) Change Management
9 9 (12.68%) Incident Management
9 9 (12.68%) Problem Management
10 7 (9.86%) Business Analysis
10 7 (9.86%) Configuration Management
10 7 (9.86%) Continuous Improvement
11 6 (8.45%) Risk Management
12 5 (7.04%) Stakeholder Management
13 4 (5.63%) Migration
13 4 (5.63%) Logistics
13 4 (5.63%) Portfolio Management
13 4 (5.63%) Demand Management
13 4 (5.63%) Technical Architecture
Programming Languages
1 1 (1.41%) C
1 1 (1.41%) Java
1 1 (1.41%) JavaScript
1 1 (1.41%) Perl
1 1 (1.41%) SQL
1 1 (1.41%) AWK
Qualifications
1 21 (29.58%) Degree
2 20 (28.17%) ISEB
3 6 (8.45%) ITIL Certification
4 5 (7.04%) Security Cleared
5 4 (5.63%) SC Cleared
6 1 (1.41%) PRINCE2 Practitioner
6 1 (1.41%) PCI QSA
6 1 (1.41%) PMI Certification
6 1 (1.41%) CISM
6 1 (1.41%) MCSE
6 1 (1.41%) CCNP
6 1 (1.41%) CISSP
6 1 (1.41%) Cisco Certification
6 1 (1.41%) Microsoft Certification
6 1 (1.41%) RHCE
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 5 (7.04%) ISO/IEC 27001
3 2 (2.82%) PCI DSS
4 1 (1.41%) QA
4 1 (1.41%) Sarbanes-Oxley
System Software
1 5 (7.04%) VMware Infrastructure
2 4 (5.63%) XenApp
2 4 (5.63%) XenDesktop
2 4 (5.63%) Terminal Services
3 2 (2.82%) Active Directory
Systems Management
1 4 (5.63%) SCCM
2 1 (1.41%) CiscoWorks
Vendors
1 10 (14.08%) Microsoft
2 7 (9.86%) Remedy
3 5 (7.04%) VMware
3 5 (7.04%) Dell
3 5 (7.04%) Citrix
4 4 (5.63%) BMC
4 4 (5.63%) Computacenter
5 3 (4.23%) Cisco
6 2 (2.82%) Oracle
7 1 (1.41%) Progress
7 1 (1.41%) NetApp
7 1 (1.41%) CheckPoint
7 1 (1.41%) Juniper
7 1 (1.41%) Riverbed
7 1 (1.41%) F5
7 1 (1.41%) ServiceNow
7 1 (1.41%) Blue Coat
7 1 (1.41%) QAD
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £30k - 40k per year
Posted: 6 days ago
Coventry, West Midlands (County)
Sainsburys
Salary: Competitive
Posted: 14 days ago