The first table below looks at the demand for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 177 199 189
Rank change year-on-year
+22 -10
Permanent jobs citing ITSM 32 13 13
As % of all permanent IT jobs located in the West Midlands 0.60% 0.23% 0.27%
As % of the Processes & Methodologies category 0.78% 0.31% 0.36%
Number of salaries quoted 25 7 10
Average salary £60,000 £37,500 £43,750
Average salary % change year-on-year
+60.00% -14.28%
90% offered a salary of more than £57,700 £23,187 £35,000
10% offered a salary of more than £65,900 £57,000 £80,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%
Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4078 4261 3655
As % of all permanent IT jobs located in the West Midlands 75.90% 76.73% 74.64%
Number of salaries quoted 3377 3597 3139
Average salary £41,000 £40,000 £40,000
Average salary % change year-on-year
+2.50% -
90% offered a salary of more than £28,500 £26,000 £27,000
10% offered a salary of more than £65,000 £62,500 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 29 July 2014.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +27 24 £60,000 +29.72%
Coventry - 4 - -
Warwickshire +11 1 - -
Staffordshire -6 1 £22,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 July 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 44 (84.62%) Service Management
2 43 (82.69%) ITIL
3 31 (59.62%) Project Management
4 30 (57.69%) PRINCE2
5 28 (53.85%) Transition Management
5 28 (53.85%) ISEB
6 27 (51.92%) Business Development
7 23 (44.23%) Law
8 22 (42.31%) Degree
9 11 (21.15%) Service Delivery
10 7 (13.46%) Microsoft
11 6 (11.54%) GIS
11 6 (11.54%) Finance
12 5 (9.62%) VMware
12 5 (9.62%) Citrix
13 4 (7.69%) Configuration Management
13 4 (7.69%) SLA
13 4 (7.69%) Cisco
13 4 (7.69%) ITIL Certification
13 4 (7.69%) Symantec
14 3 (5.77%) Data Modelling
14 3 (5.77%) Analytics
14 3 (5.77%) Network Design
14 3 (5.77%) Incident Management
14 3 (5.77%) ITIL V3
15 2 (3.85%) Resource Management
15 2 (3.85%) PRINCE2 Practitioner
15 2 (3.85%) SC Cleared
15 2 (3.85%) Security Cleared
15 2 (3.85%) Release Management

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 July 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.92%) Blackberry Enterprise Server
1 1 (1.92%) Lync
Applications
1 1 (1.92%) MS Project
1 1 (1.92%) MS Excel
Business Applications
1 1 (1.92%) SAP Oil and Gas
1 1 (1.92%) Remedy ITSM
Cloud Services
1 1 (1.92%) Cloud Computing
1 1 (1.92%) SaaS
1 1 (1.92%) IaaS
Communications & Networking
1 2 (3.85%) LAN
1 2 (3.85%) WAN
1 2 (3.85%) Internet
2 1 (1.92%) Unified Communications
2 1 (1.92%) TCP/IP
2 1 (1.92%) DNS
Database & Business Intelligence
1 1 (1.92%) BusinessObjects
1 1 (1.92%) QlikView
1 1 (1.92%) Big Data
Development Applications
1 1 (1.92%) Talend Open Studio
General
1 23 (44.23%) Law
2 6 (11.54%) Finance
3 1 (1.92%) Aerospace
3 1 (1.92%) Electronics
3 1 (1.92%) Telecoms
3 1 (1.92%) Manufacturing
3 1 (1.92%) Marketing
Job Titles
1 29 (55.77%) Transition Manager
2 24 (46.15%) Service Manager
3 21 (40.38%) Senior Manager
4 17 (32.69%) Service Transition Manager
5 13 (25.00%) Senior Service Manager
6 6 (11.54%) Services Delivery Manager
6 6 (11.54%) Delivery Manager
7 5 (9.62%) Architect
8 4 (7.69%) Solutions Architect
9 2 (3.85%) Senior Services Delivery Manager
10 1 (1.92%) Security Manager
10 1 (1.92%) IT Support
10 1 (1.92%) Business Intelligence Architect
10 1 (1.92%) Security Operations Manager
10 1 (1.92%) Big Data Architect
10 1 (1.92%) Configuration Specialist
10 1 (1.92%) Configuration Management Specialist
10 1 (1.92%) IT Support Engineer
10 1 (1.92%) Business Architect
10 1 (1.92%) Data Manager
Miscellaneous
1 6 (11.54%) GIS
2 2 (3.85%) Management Information System
3 1 (1.92%) Blackberry
3 1 (1.92%) DTV
Operating Systems
1 1 (1.92%) UNIX
1 1 (1.92%) Windows
1 1 (1.92%) Linux
1 1 (1.92%) Windows XP
1 1 (1.92%) Apple iOS
1 1 (1.92%) Windows 8
Processes & Methodologies
1 44 (84.62%) Service Management
2 43 (82.69%) ITIL
3 31 (59.62%) Project Management
4 30 (57.69%) PRINCE2
5 28 (53.85%) Transition Management
6 27 (51.92%) Business Development
7 11 (21.15%) Service Delivery
8 4 (7.69%) Configuration Management
9 3 (5.77%) Data Modelling
9 3 (5.77%) Network Design
9 3 (5.77%) Incident Management
9 3 (5.77%) ITIL V3
9 3 (5.77%) Analytics
10 2 (3.85%) Capacity Management
10 2 (3.85%) Resource Management
10 2 (3.85%) Release Management
10 2 (3.85%) Disaster Recovery
11 1 (1.92%) Risk Management
11 1 (1.92%) Business Continuity
11 1 (1.92%) Programme Management
Programming Languages
1 2 (3.85%) SQL
Qualifications
1 28 (53.85%) ISEB
2 22 (42.31%) Degree
3 4 (7.69%) ITIL Certification
4 2 (3.85%) PRINCE2 Practitioner
4 2 (3.85%) SC Cleared
4 2 (3.85%) Security Cleared
5 1 (1.92%) PMP
5 1 (1.92%) PMI Certification
5 1 (1.92%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (7.69%) SLA
2 2 (3.85%) Data Quality
System Software
1 1 (1.92%) Active Directory
1 1 (1.92%) XenApp
1 1 (1.92%) XenDesktop
Vendors
1 7 (13.46%) Microsoft
2 5 (9.62%) Citrix
2 5 (9.62%) VMware
3 4 (7.69%) Symantec
3 4 (7.69%) Cisco
4 1 (1.92%) Remedy
4 1 (1.92%) Ab Initio
4 1 (1.92%) Teradata
4 1 (1.92%) ArcSight
4 1 (1.92%) Vertica
4 1 (1.92%) Talend
4 1 (1.92%) BMC
4 1 (1.92%) Informatica
4 1 (1.92%) MicroStrategy
4 1 (1.92%) Apple
4 1 (1.92%) HP
4 1 (1.92%) Business Objects
4 1 (1.92%) SAP
4 1 (1.92%) Cognos