The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 29 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 175 190 200
Rank change year-on-year
+15 +10
Permanent jobs citing ITSM 62 34 23
As % of all permanent IT jobs located in the West Midlands 1.01% 0.62% 0.43%
As % of the Processes & Methodologies category 1.15% 0.73% 0.51%
Number of salaries quoted 53 26 23
Median salary £42,000 £54,250 £57,500
Median salary % change year-on-year
-22.58% -5.65%
90% offered a salary of more than £23,471 £29,000 £52,500
10% offered a salary of more than £50,000 £63,000 £65,000
UK excluding London median salary £43,500 £45,000 £50,000
% change year-on-year
-3.33% -10.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5376 4647 4485
As % of all permanent IT jobs located in the West Midlands 87.64% 84.83% 84.40%
Number of salaries quoted 4176 3866 3748
Median salary £42,500 £42,500 £42,000
Median salary % change year-on-year
- +1.19%
90% offered a salary of more than £27,500 £27,500 £29,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 29 May 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 36 £50,000 -9.09% 1
Walsall +4 13 £34,500 -45.66% 1
Shropshire - 5 £35,000 -
Dudley +9 2 £24,500 +2.08%
Coventry -10 2 £45,000 +0.55% 1
Staffordshire -1 1 £52,500 -17.32%
Warwickshire -2 1 £42,000 +29.23%
Solihull - 1 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 111 (86.72%) ITIL
2 80 (62.50%) Service Management
3 38 (29.69%) ServiceNow
4 37 (28.91%) Process Improvement
4 37 (28.91%) Remedy
4 37 (28.91%) Remedy ITSM
5 36 (28.13%) Project Management
5 36 (28.13%) Service Delivery
6 32 (25.00%) Data Centre
7 28 (21.88%) Customer Engagement
8 23 (17.97%) Microsoft
9 18 (14.06%) Service Design
10 17 (13.28%) Degree
10 17 (13.28%) SLA
10 17 (13.28%) Cisco
11 16 (12.50%) Windows
11 16 (12.50%) Incident Management
11 16 (12.50%) Continuous Improvement
12 15 (11.72%) Presales
12 15 (11.72%) Finance
13 14 (10.94%) Manufacturing
13 14 (10.94%) Management Information System
14 12 (9.38%) Firewall
14 12 (9.38%) ITIL V3
15 11 (8.59%) Active Directory
15 11 (8.59%) HP
15 11 (8.59%) Line Management
16 10 (7.81%) Transition Management
16 10 (7.81%) ISEB
16 10 (7.81%) Citrix

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.34%) MS Exchange
2 1 (0.78%) Exchange Server 2007
2 1 (0.78%) Exchange Server 2010
Applications
1 8 (6.25%) MS Excel
2 6 (4.69%) MS Office
3 3 (2.34%) MS Visio
4 1 (0.78%) MS PowerPoint
Business Applications
1 37 (28.91%) Remedy ITSM
Cloud Services
1 10 (7.81%) SaaS
2 9 (7.03%) Office 365
3 7 (5.47%) Microsoft Azure
4 6 (4.69%) IaaS
5 5 (3.91%) Cloud Computing
6 4 (3.13%) Amazon AWS
Communications & Networking
1 12 (9.38%) Firewall
2 9 (7.03%) Wi-Fi
3 6 (4.69%) LAN
4 5 (3.91%) ISDN
4 5 (3.91%) PSTN
4 5 (3.91%) Structured Cabling
4 5 (3.91%) TCP/IP
4 5 (3.91%) VPN
5 4 (3.13%) SAN
5 4 (3.13%) WAN
5 4 (3.13%) WLAN
6 3 (2.34%) Cisco IOS
7 1 (0.78%) Internet
7 1 (0.78%) Network Security
7 1 (0.78%) PBX
7 1 (0.78%) VoIP
Database & Business Intelligence
1 2 (1.56%) SQL Server
2 1 (0.78%) Big Data
2 1 (0.78%) Data Mining
2 1 (0.78%) SQL Server 2008
Development Applications
1 1 (0.78%) Visual Studio
General
1 15 (11.72%) Finance
2 14 (10.94%) Manufacturing
3 8 (6.25%) Marketing
4 5 (3.91%) Law
4 5 (3.91%) Retail
5 4 (3.13%) Automotive
6 2 (1.56%) Telecoms
7 1 (0.78%) French Language
7 1 (0.78%) Local Government
7 1 (0.78%) Publishing
Job Titles
1 32 (25.00%) Project Manager
2 31 (24.22%) ITSM Project Manager
3 29 (22.66%) Implementation Manager
3 29 (22.66%) Implementation Project Manager
3 29 (22.66%) Project Implementation Manager
4 27 (21.09%) IT Manager
5 24 (18.75%) Analyst
6 22 (17.19%) IT Services Manager
7 15 (11.72%) IT Project Manager
7 15 (11.72%) Service Implementation Manager
7 15 (11.72%) Service Management Manager
7 15 (11.72%) Service Management Project Manager
7 15 (11.72%) Service Manager
8 13 (10.16%) Service Analyst
9 12 (9.38%) Transition Manager
10 11 (8.59%) IT Support
11 9 (7.03%) Support Analyst
12 8 (6.25%) Service Desk Analyst
13 7 (5.47%) ITIL Manager
13 7 (5.47%) ITIL Service Manager
Libraries, Frameworks & Software Standards
1 4 (3.13%) Middleware
1 4 (3.13%) Web Services
2 3 (2.34%) CSS
2 3 (2.34%) HTML
3 1 (0.78%) .NET
3 1 (0.78%) ASP.NET
3 1 (0.78%) EDI
3 1 (0.78%) jQuery
3 1 (0.78%) JSON
3 1 (0.78%) Kendo UI
3 1 (0.78%) WPF
Miscellaneous
1 32 (25.00%) Data Centre
2 14 (10.94%) Management Information System
3 7 (5.47%) Data Protection Act
3 7 (5.47%) Statistics
4 6 (4.69%) Life Science
5 5 (3.91%) Analytical Skills
5 5 (3.91%) Cryptography
5 5 (3.91%) Replication
5 5 (3.91%) RSA SecurID
5 5 (3.91%) Video Conferencing
5 5 (3.91%) Visualisation
6 4 (3.13%) CMDB
6 4 (3.13%) Computer Science
6 4 (3.13%) Economics
6 4 (3.13%) Private Cloud
7 2 (1.56%) HP Storage
8 1 (0.78%) FMCG
8 1 (0.78%) Freedom of Information
8 1 (0.78%) Handset
8 1 (0.78%) STB
Operating Systems
1 16 (12.50%) Windows
2 10 (7.81%) Linux
3 4 (3.13%) Mac OS X
3 4 (3.13%) MVS
3 4 (3.13%) Unix
4 3 (2.34%) Windows Server
5 2 (1.56%) Windows 7
6 1 (0.78%) Red Hat Enterprise Linux
Processes & Methodologies
1 111 (86.72%) ITIL
2 80 (62.50%) Service Management
3 37 (28.91%) Process Improvement
4 36 (28.13%) Project Management
4 36 (28.13%) Service Delivery
5 28 (21.88%) Customer Engagement
6 18 (14.06%) Service Design
7 16 (12.50%) Continuous Improvement
7 16 (12.50%) Incident Management
8 15 (11.72%) Presales
9 12 (9.38%) ITIL V3
10 11 (8.59%) Line Management
11 10 (7.81%) PRINCE2
11 10 (7.81%) Transition Management
12 9 (7.03%) Change Management
12 9 (7.03%) Stakeholder Management
13 8 (6.25%) Business Intelligence
13 8 (6.25%) IT Governance
14 7 (5.47%) Data Protection
14 7 (5.47%) People Management
Programming Languages
1 3 (2.34%) JavaScript
1 3 (2.34%) SQL
2 1 (0.78%) C
2 1 (0.78%) C#
2 1 (0.78%) Lingo
2 1 (0.78%) T-SQL
Qualifications
1 17 (13.28%) Degree
2 10 (7.81%) ISEB
3 7 (5.47%) ISACA
3 7 (5.47%) ITIL Certification
3 7 (5.47%) Microsoft Certification
4 5 (3.91%) (ISC)2 CCSP
4 5 (3.91%) CCSP
4 5 (3.91%) CEH
4 5 (3.91%) CISA
4 5 (3.91%) Cisco Certification
4 5 (3.91%) CISM
4 5 (3.91%) CISSP
4 5 (3.91%) CompTIA Security+
4 5 (3.91%) GIAC
4 5 (3.91%) SANS
4 5 (3.91%) Security+ Certification
4 5 (3.91%) SSCP
5 4 (3.13%) A+ Certification
6 3 (2.34%) MCP
7 2 (1.56%) CGEIT
Quality Assurance & Compliance
1 17 (13.28%) SLA
2 5 (3.91%) Sarbanes-Oxley
3 2 (1.56%) ISO/IEC 27001
3 2 (1.56%) P3O
4 1 (0.78%) QA
System Software
1 11 (8.59%) Active Directory
2 9 (7.03%) VMware Infrastructure
3 1 (0.78%) BitLocker
Systems Management
1 3 (2.34%) Cisco IPCC
2 2 (1.56%) Cisco CUCM
2 2 (1.56%) SCCM
Vendors
1 38 (29.69%) ServiceNow
2 37 (28.91%) Remedy
3 23 (17.97%) Microsoft
4 17 (13.28%) Cisco
5 11 (8.59%) HP
6 10 (7.81%) Citrix
6 10 (7.81%) VMware
7 6 (4.69%) Dell
7 6 (4.69%) NetApp
7 6 (4.69%) Salesforce.com
8 5 (3.91%) Canon
8 5 (3.91%) Juniper
9 4 (3.13%) Cadence
10 2 (1.56%) Apple
10 2 (1.56%) BMC
10 2 (1.56%) Nokia
10 2 (1.56%) SAP
11 1 (0.78%) Siemens
11 1 (0.78%) SolarWinds
11 1 (0.78%) Telerik
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 3 days ago
Walsall
Hays Specialist Recruitment Ltd
Salary: £36000.00 per annum
Posted: 10 days ago
Birmingham
Edenhouse Solutions Ltd
Salary: Competitive with excellent benefits
Posted: 25 days ago