The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 195 177 185
Rank change year-on-year
-18 +8
Permanent jobs citing ITSM 27 27 17
As % of all permanent IT jobs located in the West Midlands 0.47% 0.51% 0.36%
As % of the Processes & Methodologies category 0.58% 0.65% 0.48%
Number of salaries quoted 24 23 9
Average salary £42,233 £50,000 £32,500
Average salary % change year-on-year
-15.53% +53.84%
90% offered a salary of more than £18,500 £26,700 £28,300
10% offered a salary of more than £65,000 £55,000 £64,000
UK excluding London average salary £37,500 £44,500 £40,000
% change year-on-year
-15.73% +11.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4664 4185 3509
As % of all permanent IT jobs located in the West Midlands 81.14% 78.69% 75.25%
Number of salaries quoted 4003 3553 2993
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £27,000 £28,500
10% offered a salary of more than £67,500 £62,500 £57,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 24 October 2014.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 19 £63,750 +21.42% 4
Warwickshire +1 3 £42,233 +8.98% 1
Coventry -11 2 £42,233 -11.08%
Worcestershire - 2 - -
Staffordshire -9 1 £35,661 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 October 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 51 (83.61%) ITIL
2 48 (78.69%) Service Management
3 28 (45.90%) Project Management
3 28 (45.90%) PRINCE2
4 27 (44.26%) ISEB
4 27 (44.26%) Transition Management
5 26 (42.62%) Business Development
5 26 (42.62%) Degree
6 22 (36.07%) Law
7 11 (18.03%) Incident Management
7 11 (18.03%) Service Delivery
8 9 (14.75%) Remedy
8 9 (14.75%) Remedy ITSM
9 8 (13.11%) Finance
10 7 (11.48%) Microsoft
11 6 (9.84%) Cisco
12 5 (8.20%) Change Management
12 5 (8.20%) Citrix
12 5 (8.20%) SLA
12 5 (8.20%) VMware
13 4 (6.56%) Release Management
13 4 (6.56%) GIS
13 4 (6.56%) Symantec
13 4 (6.56%) Configuration Management
13 4 (6.56%) Problem Management
14 3 (4.92%) Mentoring
14 3 (4.92%) Analytical Skills
14 3 (4.92%) Analytics
14 3 (4.92%) Middleware
14 3 (4.92%) TCP/IP

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 October 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.28%) SharePoint
2 1 (1.64%) Blackberry Enterprise Server
2 1 (1.64%) Lync
Applications
1 2 (3.28%) MS Excel
Business Applications
1 9 (14.75%) Remedy ITSM
2 1 (1.64%) SAP Oil and Gas
Cloud Services
1 1 (1.64%) Cloud Computing
1 1 (1.64%) SaaS
1 1 (1.64%) IaaS
Communications & Networking
1 3 (4.92%) LAN
1 3 (4.92%) WAN
1 3 (4.92%) TCP/IP
1 3 (4.92%) DNS
2 2 (3.28%) Wireless
2 2 (3.28%) Gigabit Ethernet
2 2 (3.28%) DHCP
2 2 (3.28%) Ethernet
3 1 (1.64%) Unified Communications
3 1 (1.64%) Internet
Database & Business Intelligence
1 1 (1.64%) SQL Server
1 1 (1.64%) BusinessObjects
1 1 (1.64%) QlikView
1 1 (1.64%) Big Data
Development Applications
1 1 (1.64%) Talend Open Studio
General
1 22 (36.07%) Law
2 8 (13.11%) Finance
3 2 (3.28%) Manufacturing
4 1 (1.64%) Retail
4 1 (1.64%) Marketing
4 1 (1.64%) Aerospace
4 1 (1.64%) Electronics
4 1 (1.64%) Telecoms
Job Titles
1 28 (45.90%) Transition Manager
2 26 (42.62%) Service Manager
3 22 (36.07%) Senior Manager
4 17 (27.87%) Service Transition Manager
5 15 (24.59%) Senior Service Manager
6 8 (13.11%) Analyst
7 7 (11.48%) Service Analyst
7 7 (11.48%) Service Desk Analyst
8 5 (8.20%) Junior
8 5 (8.20%) Senior Analyst
8 5 (8.20%) Services Delivery Manager
8 5 (8.20%) Delivery Manager
8 5 (8.20%) Junior Analyst
9 4 (6.56%) Data Centre Manager
10 3 (4.92%) IT Services Manager
10 3 (4.92%) Applications Manager
11 2 (3.28%) Network Specialist
11 2 (3.28%) Senior Services Delivery Manager
11 2 (3.28%) Architect
11 2 (3.28%) Applications Specialist
Libraries, Frameworks & Software Standards
1 3 (4.92%) Middleware
2 2 (3.28%) .NET
Miscellaneous
1 4 (6.56%) GIS
2 3 (4.92%) Analytical Skills
3 2 (3.28%) Management Information System
4 1 (1.64%) FMCG
4 1 (1.64%) Blackberry
4 1 (1.64%) DTV
4 1 (1.64%) Performance Metrics
Operating Systems
1 1 (1.64%) UNIX
1 1 (1.64%) Windows
1 1 (1.64%) Linux
1 1 (1.64%) Windows XP
1 1 (1.64%) Apple iOS
1 1 (1.64%) Windows 8
Processes & Methodologies
1 51 (83.61%) ITIL
2 48 (78.69%) Service Management
3 28 (45.90%) PRINCE2
3 28 (45.90%) Project Management
4 27 (44.26%) Transition Management
5 26 (42.62%) Business Development
6 11 (18.03%) Service Delivery
6 11 (18.03%) Incident Management
7 5 (8.20%) Change Management
8 4 (6.56%) Configuration Management
8 4 (6.56%) Problem Management
8 4 (6.56%) Release Management
9 3 (4.92%) Time Management
9 3 (4.92%) ITIL V3
9 3 (4.92%) Network Design
9 3 (4.92%) Business Intelligence
9 3 (4.92%) ERP
9 3 (4.92%) Data Modelling
9 3 (4.92%) Mentoring
9 3 (4.92%) Analytics
Programming Languages
1 2 (3.28%) SQL
Qualifications
1 27 (44.26%) ISEB
2 26 (42.62%) Degree
3 2 (3.28%) HNC
3 2 (3.28%) HND
3 2 (3.28%) CCNA
3 2 (3.28%) Cisco Certification
3 2 (3.28%) Security Cleared
4 1 (1.64%) PRINCE2 Certification
4 1 (1.64%) ITIL Certification
4 1 (1.64%) PMP
4 1 (1.64%) PMI Certification
4 1 (1.64%) PRINCE2 Practitioner
4 1 (1.64%) SC Cleared
Quality Assurance & Compliance
1 5 (8.20%) SLA
2 2 (3.28%) Data Quality
System Software
1 1 (1.64%) Active Directory
1 1 (1.64%) XenApp
1 1 (1.64%) XenDesktop
Vendors
1 9 (14.75%) Remedy
2 7 (11.48%) Microsoft
3 6 (9.84%) Cisco
4 5 (8.20%) VMware
4 5 (8.20%) Citrix
5 4 (6.56%) Symantec
6 1 (1.64%) Ab Initio
6 1 (1.64%) Teradata
6 1 (1.64%) RedPrairie
6 1 (1.64%) ArcSight
6 1 (1.64%) Vertica
6 1 (1.64%) Talend
6 1 (1.64%) Informatica
6 1 (1.64%) MicroStrategy
6 1 (1.64%) Apple
6 1 (1.64%) Oracle
6 1 (1.64%) Business Objects
6 1 (1.64%) SAP
6 1 (1.64%) Cognos
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 8 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £55000 per annum + benefits
Posted: 9 days ago
Nuneaton
Hays IT - Uk Posting account
Salary: £30000.00 - £40000.00 per annum
Posted: 11 days ago
Birmingham
Interquest - ITQ Financial - Tunbridge Wells
Salary: £1 per annum + Competitive
Posted: 12 days ago