The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 192 185 189
Rank change year-on-year
-7 +4
Permanent jobs citing ITSM 28 18 18
As % of all permanent IT jobs located in the West Midlands 0.50% 0.34% 0.37%
As % of the Processes & Methodologies category 0.63% 0.43% 0.49%
Number of salaries quoted 21 14 9
Average salary £42,233 £51,250 £35,000
Average salary % change year-on-year
-17.59% +46.42%
90% offered a salary of more than £18,500 £26,544 £31,800
10% offered a salary of more than £65,000 £55,000 £80,000
UK excluding London average salary £39,000 £42,500 £40,000
% change year-on-year
-8.23% +6.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4448 4205 3711
As % of all permanent IT jobs located in the West Midlands 79.90% 78.31% 76.06%
Number of salaries quoted 3741 3558 3141
Average salary £42,350 £40,000 £40,000
Average salary % change year-on-year
+5.87% -
90% offered a salary of more than £27,500 £27,000 £28,000
10% offered a salary of more than £70,000 £65,000 £60,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 1 October 2014.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 18 £60,000 +14.28% 1
Coventry - 4 £42,233 - 1
Warwickshire +3 3 £42,233 +56.41%
Worcestershire - 2 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 October 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 53 (85.48%) ITIL
2 48 (77.42%) Service Management
3 30 (48.39%) PRINCE2
3 30 (48.39%) Project Management
4 29 (46.77%) ISEB
4 29 (46.77%) Transition Management
5 28 (45.16%) Business Development
6 26 (41.94%) Degree
7 24 (38.71%) Law
8 11 (17.74%) Incident Management
8 11 (17.74%) Service Delivery
9 9 (14.52%) Remedy
9 9 (14.52%) Remedy ITSM
10 8 (12.90%) Finance
11 7 (11.29%) Microsoft
12 6 (9.68%) Cisco
13 5 (8.06%) SLA
13 5 (8.06%) Change Management
13 5 (8.06%) Citrix
13 5 (8.06%) VMware
14 4 (6.45%) Problem Management
14 4 (6.45%) GIS
14 4 (6.45%) Symantec
14 4 (6.45%) Configuration Management
14 4 (6.45%) Release Management
15 3 (4.84%) Analytics
15 3 (4.84%) ITIL V3
15 3 (4.84%) Mentoring
15 3 (4.84%) Analytical Skills
15 3 (4.84%) Middleware

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 October 2014, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.23%) SharePoint
2 1 (1.61%) Blackberry Enterprise Server
2 1 (1.61%) Lync
Applications
1 1 (1.61%) MS Excel
Business Applications
1 9 (14.52%) Remedy ITSM
2 1 (1.61%) SAP Oil and Gas
Cloud Services
1 1 (1.61%) IaaS
1 1 (1.61%) Cloud Computing
1 1 (1.61%) SaaS
Communications & Networking
1 3 (4.84%) TCP/IP
1 3 (4.84%) DNS
1 3 (4.84%) LAN
1 3 (4.84%) WAN
2 2 (3.23%) Gigabit Ethernet
2 2 (3.23%) DHCP
2 2 (3.23%) Ethernet
2 2 (3.23%) Wireless
3 1 (1.61%) Internet
3 1 (1.61%) Unified Communications
Database & Business Intelligence
1 1 (1.61%) BusinessObjects
1 1 (1.61%) Big Data
1 1 (1.61%) QlikView
Development Applications
1 1 (1.61%) Talend Open Studio
General
1 24 (38.71%) Law
2 8 (12.90%) Finance
3 2 (3.23%) Manufacturing
4 1 (1.61%) Electronics
4 1 (1.61%) Telecoms
4 1 (1.61%) Aerospace
4 1 (1.61%) Marketing
Job Titles
1 30 (48.39%) Transition Manager
2 27 (43.55%) Senior Manager
3 25 (40.32%) Service Manager
4 18 (29.03%) Senior Service Manager
5 17 (27.42%) Service Transition Manager
6 7 (11.29%) Service Desk Analyst
6 7 (11.29%) Analyst
6 7 (11.29%) Service Analyst
7 5 (8.06%) Junior
7 5 (8.06%) Senior Analyst
7 5 (8.06%) Junior Analyst
8 4 (6.45%) Services Delivery Manager
8 4 (6.45%) Delivery Manager
9 3 (4.84%) Architect
9 3 (4.84%) Applications Manager
9 3 (4.84%) IT Services Manager
10 2 (3.23%) Senior Services Delivery Manager
10 2 (3.23%) Network Specialist
10 2 (3.23%) Applications Specialist
10 2 (3.23%) Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (4.84%) Middleware
2 2 (3.23%) .NET
Miscellaneous
1 4 (6.45%) GIS
2 3 (4.84%) Analytical Skills
3 2 (3.23%) Management Information System
4 1 (1.61%) DTV
4 1 (1.61%) Blackberry
Operating Systems
1 1 (1.61%) UNIX
1 1 (1.61%) Windows
1 1 (1.61%) Linux
1 1 (1.61%) Windows XP
1 1 (1.61%) Windows 8
1 1 (1.61%) Apple iOS
Processes & Methodologies
1 53 (85.48%) ITIL
2 48 (77.42%) Service Management
3 30 (48.39%) PRINCE2
3 30 (48.39%) Project Management
4 29 (46.77%) Transition Management
5 28 (45.16%) Business Development
6 11 (17.74%) Incident Management
6 11 (17.74%) Service Delivery
7 5 (8.06%) Change Management
8 4 (6.45%) Problem Management
8 4 (6.45%) Configuration Management
8 4 (6.45%) Release Management
9 3 (4.84%) Analytics
9 3 (4.84%) ITIL V3
9 3 (4.84%) Mentoring
9 3 (4.84%) Data Modelling
9 3 (4.84%) Business Intelligence
9 3 (4.84%) ERP
9 3 (4.84%) Network Design
10 2 (3.23%) Resource Management
Programming Languages
1 2 (3.23%) SQL
Qualifications
1 29 (46.77%) ISEB
2 26 (41.94%) Degree
3 2 (3.23%) Security Cleared
3 2 (3.23%) HNC
3 2 (3.23%) HND
3 2 (3.23%) CCNA
3 2 (3.23%) Cisco Certification
3 2 (3.23%) ITIL Certification
4 1 (1.61%) PMP
4 1 (1.61%) PMI Certification
4 1 (1.61%) PRINCE2 Certification
4 1 (1.61%) PRINCE2 Practitioner
4 1 (1.61%) SC Cleared
Quality Assurance & Compliance
1 5 (8.06%) SLA
2 2 (3.23%) Data Quality
System Software
1 1 (1.61%) Active Directory
1 1 (1.61%) XenApp
1 1 (1.61%) XenDesktop
Vendors
1 9 (14.52%) Remedy
2 7 (11.29%) Microsoft
3 6 (9.68%) Cisco
4 5 (8.06%) Citrix
4 5 (8.06%) VMware
5 4 (6.45%) Symantec
6 1 (1.61%) ArcSight
6 1 (1.61%) Informatica
6 1 (1.61%) MicroStrategy
6 1 (1.61%) Apple
6 1 (1.61%) Business Objects
6 1 (1.61%) SAP
6 1 (1.61%) Cognos
6 1 (1.61%) Ab Initio
6 1 (1.61%) Teradata
6 1 (1.61%) Vertica
6 1 (1.61%) Talend
Birmingham, West Midlands (County)
CGI
Salary: £35000 - £60000 per annum + benefits
Posted: 7 days ago
CV4 7AL, Coventry, UK
University of Warwick
Salary: £38,511 - £45,954 pa
Posted: 16 days ago