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This section looks at the demand for IT Service Management (ITSM) skills within the West Midlands region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the last 3 months to 16 May 2008 with a comparison to the same period last year.

LinkIT Service Management (ITSM)
Location
3 months to 16 May 2008Same period last year
Rank185196
Rank change on same period last yearUp+11
Matching permanent IT job ads4617
As % of all UK permanent IT job ads sampled0.023 %0.008 %
As % of the category below0.935 %0.423 %
Salaries quoted4010
Average minimum salary£35,437£30,909
Average salary£38,490£33,682
% change on same period last year+14.27 %
Average maximum salary£41,543£36,455
UK excluding London average salary£47,156£45,843
% change on same period last year+2.86 %
Processes & Methodologies West MidlandsProcesses & Methodologies
West Midlands
Matching permanent IT job ads49214022
As % of all UK permanent IT job ads sampled2.413 %1.781 %
Salaries quoted40663293
Average minimum salary£37,710£35,214
Average salary£41,542£38,414
% change on same period last year+8.14 %
Average maximum salary£45,374£41,614
UK excluding London average salary£42,840£44,076
% change on same period last year-2.80 %
ITSM EnglandITSM
England

ITSM
Demand Trend

The chart provides a 3-month moving total starting in 2004 of permanent IT jobs ads citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

West Midlands ITSM Demand Trend

ITSM
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs ads citing ITSM across the West Midlands region.

West Midlands ITSM Salary Trend

ITSM
Salary Histogram

The chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the past 3 months.

West Midlands ITSM Salary Histogram

ITSM
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the past 3 months.

RankLocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
1BirminghamUp+722£36,444-
2HerefordshireDown-417£40,911-18.17 %
3SolihullDown-164£35,600-
4CoventryNew entry-3£37,333-
ITSM EnglandITSM
England

ITSM
Top 30 Related IT Skills

Over the past 6 months permanent IT jobs across the West Midlands region citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing ITSM.

152 (98.11 %)Service Management
237 (69.81 %)ITIL
323 (43.40 %)Government
419 (35.85 %)Information Security
419 (35.85 %)ITIL Certification
517 (32.08 %)ISO27001
614 (26.42 %)Disaster Recovery
713 (24.53 %)Windows
812 (22.64 %)Remedy
812 (22.64 %)Remedy ITSM
911 (20.75 %)Active Directory
911 (20.75 %)Change Management
911 (20.75 %)Security Management
1010 (18.87 %)Asset Management
119 (16.98 %)Information Security Management
119 (16.98 %)Service Delivery
119 (16.98 %)BusinessObjects
119 (16.98 %)Microsoft
119 (16.98 %)BMC
119 (16.98 %)Business Objects
119 (16.98 %)Performance Management
128 (15.09 %)Firewall
128 (15.09 %)Management Information System
137 (13.21 %)Business Continuity
137 (13.21 %)Project Management
137 (13.21 %)PRINCE2
137 (13.21 %)Windows 2000
146 (11.32 %)SLA
146 (11.32 %)VERITAS
146 (11.32 %)SAN

ITSM
Top Related IT Skills by Category

Over the past 6 months permanent IT jobs across the West Midlands region citing ITSM also mentioned the following skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled citing ITSM. Up to 20 skills are shown per category.

Application Development
12 (3.774 %)HTML
12 (3.774 %).NET
12 (3.774 %)ASP
12 (3.774 %)ASP.NET
12 (3.774 %)JSP
12 (3.774 %)XML
12 (3.774 %)WebSphere
21 (1.887 %)Application Packaging
Application Platforms
15 (9.434 %)WebLogic
23 (5.660 %)MS Exchange
32 (3.774 %)IIS
32 (3.774 %)Lotus Notes
32 (3.774 %)Apache
32 (3.774 %)Tomcat
32 (3.774 %)Blackberry Enterprise Server
32 (3.774 %)Exchange Server 2000
32 (3.774 %)Exchange Server 2003
32 (3.774 %)Exchange Server 2007
41 (1.887 %)SAS
Applications
15 (9.434 %)MS Office
24 (7.547 %)MS Excel
24 (7.547 %)MS PowerPoint
31 (1.887 %)MS Project
Business Applications
112 (22.64 %)Remedy ITSM
22 (3.774 %)Remedy AR System
Communications & Networking
18 (15.09 %)Firewall
26 (11.32 %)SAN
33 (5.660 %)DHCP
33 (5.660 %)DNS
42 (3.774 %)Intrusion Detection
51 (1.887 %)Internet
51 (1.887 %)LAN
51 (1.887 %)WAN
Database & Business Intelligence
19 (16.98 %)BusinessObjects
22 (3.774 %)SQL Server 2000
22 (3.774 %)SQL Server Reporting Services
22 (3.774 %)SQL Server
22 (3.774 %)Crystal Reports
22 (3.774 %)Oracle Reports
31 (1.887 %)Oracle 9i
31 (1.887 %)Data Mining
31 (1.887 %)ETL
31 (1.887 %)Oracle 10g
Development Applications
11 (1.887 %)Ant
General
123 (43.40 %)Government
21 (1.887 %)Banking
21 (1.887 %)Local Government
21 (1.887 %)Auditing
21 (1.887 %)Finance
Job Titles
123 (43.40 %)Service Manager
214 (26.42 %)Analyst
311 (20.75 %)IT Manager
311 (20.75 %)IT Services Manager
46 (11.32 %)Consultant
54 (7.547 %)Support Analyst
54 (7.547 %)Database Analyst
54 (7.547 %)Service Analyst
63 (5.660 %)Services Delivery Manager
63 (5.660 %)Security Analyst
63 (5.660 %)Capacity Manager
63 (5.660 %)Delivery Manager
63 (5.660 %)Deployment Analyst
72 (3.774 %)Data Manager
72 (3.774 %)Implementation Consultant
72 (3.774 %)Implementation Manager
72 (3.774 %)Operations Analyst
72 (3.774 %)Customer Analyst
72 (3.774 %)ITIL Consultant
72 (3.774 %)Data Centre Manager
Miscellaneous
110 (18.87 %)Asset Management
28 (15.09 %)Management Information System
33 (5.660 %)Blackberry
Operating Systems
113 (24.53 %)Windows
27 (13.21 %)Windows 2000
36 (11.32 %)Linux
36 (11.32 %)Unix
43 (5.660 %)Windows XP
Processes & Methodologies
152 (98.11 %)Service Management
237 (69.81 %)ITIL
319 (35.85 %)Information Security
414 (26.42 %)Disaster Recovery
511 (20.75 %)Change Management
511 (20.75 %)Security Management
69 (16.98 %)Information Security Management
69 (16.98 %)Service Delivery
69 (16.98 %)Performance Management
77 (13.21 %)Project Management
77 (13.21 %)Business Continuity
77 (13.21 %)PRINCE2
84 (7.547 %)MOF
84 (7.547 %)Incident Management
84 (7.547 %)Time Management
93 (5.660 %)Business Intelligence
102 (3.774 %)BCP
102 (3.774 %)Identity Management
102 (3.774 %)Logistics
102 (3.774 %)Cost-Benefit Analysis
Programming Languages
16 (11.32 %)SQL
23 (5.660 %)JCL
Qualifications
119 (35.85 %)ITIL Certification
24 (7.547 %)Microsoft Certification
24 (7.547 %)PRINCE2 Practitioner
33 (5.660 %)MCP
33 (5.660 %)MCSE
42 (3.774 %)CISMP
42 (3.774 %)CISSP
51 (1.887 %)CNE
51 (1.887 %)Novell Certification
51 (1.887 %)ISEB
51 (1.887 %)CCA
51 (1.887 %)Citrix Certification
Quality Assurance & Compliance
117 (32.08 %)ISO27001
26 (11.32 %)SLA
34 (7.547 %)BS25999
41 (1.887 %)BS7799
41 (1.887 %)ISO9001
System Software
111 (20.75 %)Active Directory
22 (3.774 %)VMware ESX
22 (3.774 %)Backup Exec
22 (3.774 %)Oracle RAC
31 (1.887 %)Terminal Services
Systems Management
13 (5.660 %)OpenView
13 (5.660 %)OpenView Configuration Management
21 (1.887 %)Nessus
Vendors
112 (22.64 %)Remedy
29 (16.98 %)BMC
29 (16.98 %)Microsoft
29 (16.98 %)Business Objects
36 (11.32 %)Oracle
36 (11.32 %)VERITAS
36 (11.32 %)VMware
45 (9.434 %)BEA
53 (5.660 %)Cisco
53 (5.660 %)HP
53 (5.660 %)Dell
53 (5.660 %)3Com
62 (3.774 %)Lotus
62 (3.774 %)Citrix
62 (3.774 %)IBM
71 (1.887 %)McAfee Security
71 (1.887 %)Tripwire
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