The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 155 190 172
Rank change year-on-year
+35 -18
Permanent jobs citing ITSM 72 22 15
As % of all permanent IT jobs located in the West Midlands 1.29% 0.45% 0.35%
As % of the Processes & Methodologies category 1.49% 0.54% 0.43%
Number of salaries quoted 63 18 11
Average salary £46,000 £62,500 £42,500
Average salary % change year-on-year
-26.40% +47.05%
90% offered a salary of more than £30,000 £31,000 £26,500
10% offered a salary of more than £80,000 £70,000 £70,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
4846 4089 3494
As % of all permanent IT jobs located in the West Midlands 86.71% 82.72% 82.54%
Number of salaries quoted 4004 3505 2819
Average salary £44,000 £42,500 £41,000
Average salary % change year-on-year
+3.52% +3.65%
90% offered a salary of more than £30,000 £29,000 £27,000
10% offered a salary of more than £65,000 £60,000 £65,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

ITSM
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 5 February 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 29 £50,000 -28.57% 2
Warwickshire -5 15 £46,750 - 1
Coventry +5 11 £45,000 +38.46% 1
Dudley - 9 £30,000 -
Solihull - 7 £42,500 -
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 February 2016, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 108 (82.44%) ITIL
2 100 (76.34%) Service Management
3 39 (29.77%) Service Delivery
4 31 (23.66%) Project Management
5 28 (21.37%) Windows
6 27 (20.61%) Microsoft
7 23 (17.56%) SLA
8 22 (16.79%) Finance
8 22 (16.79%) ServiceNow
9 21 (16.03%) PRINCE2
9 21 (16.03%) MS Office
9 21 (16.03%) Degree
10 19 (14.50%) Incident Management
11 18 (13.74%) Linux
11 18 (13.74%) LAN
11 18 (13.74%) ITIL Certification
12 17 (12.98%) Manufacturing
12 17 (12.98%) Presales
13 16 (12.21%) Firewall
14 15 (11.45%) Wi-Fi
14 15 (11.45%) Marketing
15 14 (10.69%) Process Improvement
15 14 (10.69%) Unix
16 13 (9.92%) Change Management
17 12 (9.16%) Law
17 12 (9.16%) Management Information System
17 12 (9.16%) Cisco
17 12 (9.16%) Transition Management
17 12 (9.16%) Data Centre
18 11 (8.40%) Private Cloud

ITSM
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 February 2016, IT jobs across the West Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 2 (1.53%) MS Exchange
2 1 (0.76%) Exchange Server 2007
2 1 (0.76%) Exchange Server 2010
Applications
1 21 (16.03%) MS Office
2 9 (6.87%) MS Excel
3 2 (1.53%) MS Visio
4 1 (0.76%) MS PowerPoint
4 1 (0.76%) MS Project
Business Applications
1 9 (6.87%) Remedy ITSM
Cloud Services
1 8 (6.11%) SaaS
2 7 (5.34%) Cloud Computing
3 6 (4.58%) Office 365
4 5 (3.82%) IaaS
5 4 (3.05%) Amazon AWS
5 4 (3.05%) Microsoft Azure
Communications & Networking
1 18 (13.74%) LAN
2 16 (12.21%) Firewall
3 15 (11.45%) Wi-Fi
4 11 (8.40%) SAN
4 11 (8.40%) WLAN
5 7 (5.34%) WAN
6 5 (3.82%) TCP/IP
7 4 (3.05%) ISDN
7 4 (3.05%) PSTN
7 4 (3.05%) Structured Cabling
7 4 (3.05%) VPN
8 2 (1.53%) Remote Desktop
9 1 (0.76%) DSL
9 1 (0.76%) VoIP
Database & Business Intelligence
1 7 (5.34%) SQL Server
2 4 (3.05%) Data Mining
3 1 (0.76%) Big Data
General
1 22 (16.79%) Finance
2 17 (12.98%) Manufacturing
3 15 (11.45%) Marketing
4 12 (9.16%) Law
5 5 (3.82%) Telecoms
6 4 (3.05%) Automotive
7 3 (2.29%) Retail
8 2 (1.53%) Banking
8 2 (1.53%) Legal
9 1 (0.76%) French Language
9 1 (0.76%) Local Government
Job Titles
1 22 (16.79%) Analyst
2 21 (16.03%) Service Manager
3 17 (12.98%) IT Manager
4 15 (11.45%) IT Services Manager
5 14 (10.69%) Service Analyst
6 13 (9.92%) Service Desk Analyst
7 11 (8.40%) Administrator
7 11 (8.40%) Delivery Manager
7 11 (8.40%) Project Manager
7 11 (8.40%) Services Delivery Manager
7 11 (8.40%) Transition Manager
8 8 (6.11%) Implementation Manager
8 8 (6.11%) Implementation Project Manager
8 8 (6.11%) ITSM Project Manager
8 8 (6.11%) Project Implementation Manager
9 7 (5.34%) Systems Administrator
10 6 (4.58%) Architect
10 6 (4.58%) Head of IT
10 6 (4.58%) IT Engineer
10 6 (4.58%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 11 (8.40%) Middleware
2 7 (5.34%) CSS
2 7 (5.34%) HTML
3 4 (3.05%) Web Services
Miscellaneous
1 12 (9.16%) Data Centre
1 12 (9.16%) Management Information System
2 11 (8.40%) Private Cloud
3 10 (7.63%) Life Science
4 8 (6.11%) Analytical Skills
4 8 (6.11%) CMDB
5 7 (5.34%) Economics
6 6 (4.58%) Data Protection Act
6 6 (4.58%) Video Conferencing
7 5 (3.82%) Cryptography
7 5 (3.82%) Replication
8 4 (3.05%) Computer Science
8 4 (3.05%) PMI
8 4 (3.05%) SecurID
9 3 (2.29%) Performance Metrics
9 3 (2.29%) Statistics
9 3 (2.29%) Visualisation
10 1 (0.76%) FMCG
10 1 (0.76%) STB
10 1 (0.76%) User Experience
Operating Systems
1 28 (21.37%) Windows
2 18 (13.74%) Linux
3 14 (10.69%) Unix
4 9 (6.87%) Mac OS X
4 9 (6.87%) MVS
5 5 (3.82%) Windows 7
6 3 (2.29%) HPUX
7 2 (1.53%) Android
7 2 (1.53%) SUSE
7 2 (1.53%) Windows Server
8 1 (0.76%) Windows 8
8 1 (0.76%) Windows Server 2003
8 1 (0.76%) Windows Server 2008
Processes & Methodologies
1 108 (82.44%) ITIL
2 100 (76.34%) Service Management
3 39 (29.77%) Service Delivery
4 31 (23.66%) Project Management
5 21 (16.03%) PRINCE2
6 19 (14.50%) Incident Management
7 17 (12.98%) Presales
8 14 (10.69%) Process Improvement
9 13 (9.92%) Change Management
10 12 (9.16%) Transition Management
11 11 (8.40%) Business Development
11 11 (8.40%) Load Balancing
11 11 (8.40%) SOA
12 9 (6.87%) Asset Management
12 9 (6.87%) Configuration Management
12 9 (6.87%) Customer Engagement
13 8 (6.11%) Coaching
13 8 (6.11%) Problem Management
14 7 (5.34%) ITIL V3
14 7 (5.34%) Line Management
Programming Languages
1 7 (5.34%) JavaScript
2 3 (2.29%) Lingo
2 3 (2.29%) Perl
2 3 (2.29%) VB
3 2 (1.53%) SQL
Qualifications
1 21 (16.03%) Degree
2 18 (13.74%) ITIL Certification
3 10 (7.63%) ISEB
4 8 (6.11%) Microsoft Certification
5 7 (5.34%) A+ Certification
5 7 (5.34%) ISACA
5 7 (5.34%) MCP
6 5 (3.82%) (ISC)2 CCSP
6 5 (3.82%) CCSP
6 5 (3.82%) CEH
6 5 (3.82%) CISA
6 5 (3.82%) Cisco Certification
6 5 (3.82%) CISM
6 5 (3.82%) CISSP
6 5 (3.82%) CompTIA Security+
6 5 (3.82%) GIAC
6 5 (3.82%) PMI Certification
6 5 (3.82%) SANS
6 5 (3.82%) Security+ Certification
6 5 (3.82%) SSCP
Quality Assurance & Compliance
1 23 (17.56%) SLA
2 5 (3.82%) Sarbanes-Oxley
3 2 (1.53%) P3O
4 1 (0.76%) ISO/IEC 27001
System Software
1 9 (6.87%) Active Directory
2 6 (4.58%) VMware Infrastructure
3 2 (1.53%) Hyper-V
3 2 (1.53%) Microsoft App-V
4 1 (0.76%) BitLocker
Systems Management
1 5 (3.82%) Cisco IPCC
2 4 (3.05%) SCCM
3 3 (2.29%) HP SiteScope
3 3 (2.29%) SCOM
4 2 (1.53%) AirWatch
4 2 (1.53%) Cisco CUCM
4 2 (1.53%) HP NNM
Vendors
1 27 (20.61%) Microsoft
2 22 (16.79%) ServiceNow
3 12 (9.16%) Cisco
4 10 (7.63%) VMware
5 9 (6.87%) HP
5 9 (6.87%) Remedy
6 5 (3.82%) Citrix
7 4 (3.05%) Apple
7 4 (3.05%) Canon
7 4 (3.05%) Juniper
7 4 (3.05%) Salesforce.com
8 3 (2.29%) Dell
8 3 (2.29%) NetApp
8 3 (2.29%) Red Hat
9 2 (1.53%) Nokia
10 1 (0.76%) RedPrairie
10 1 (0.76%) SolarWinds
Warwickshire
Maclean Moore Consulting
Salary: From £70,000 to £100,000 per annum Bonus, Pension, Healthcare, Life In
Posted: Yesterday
Birmingham, West Midlands (County)
Colossus Associates
Salary: £22000 - £28000 per annum, Benefits 0
Posted: 2 days ago
West Midlands
HAYS INFORMATION TECHNOLOGY
Salary: £400.00 per annum
Posted: 3 days ago
Birmingham
West Midlands Fire Service
Salary: £19742 - £20849
Posted: 6 days ago
Coventry
Ampersand Consulting
Salary: £40000 - £50000 per annum + Car Allowance
Posted: 10 days ago