The table below looks at the statistics for ITSM skills in IT jobs advertised for the West Midlands region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 170 190 194
Rank change year-on-year
+20 +4
Permanent jobs citing ITSM 59 31 38
As % of all permanent IT jobs located in the West Midlands 1.04% 0.57% 0.68%
As % of the Processes & Methodologies category 1.18% 0.66% 0.81%
Number of salaries quoted 47 19 30
Median salary £42,500 £45,000 £45,366
Median salary % change year-on-year
-5.55% -0.80%
90% offered a salary of more than £23,624 £24,600 £18,500
10% offered a salary of more than £62,000 £63,000 £65,000
UK excluding London median salary £44,000 £42,000 £39,000
% change year-on-year
+4.76% +7.69%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
5008 4697 4707
As % of all permanent IT jobs located in the West Midlands 87.86% 86.87% 83.99%
Number of salaries quoted 3938 3873 3950
Median salary £42,500 £42,500 £42,350
Median salary % change year-on-year
- +0.35%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £62,500 £70,000 £63,299
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the West Midlands

ITSM
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the West Midlands region.

ITSM Salary Trend in the West Midlands

ITSM
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing ITSM across the West Midlands region over the 3 months to 25 September 2016.

ITSM Salary Histogram in the West Midlands

ITSM
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the West Midlands region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 40 £42,765 -22.24% 4
Warwickshire +5 4 £46,000 +73.58%
Dudley 0 3 £25,000 -50.00%
Walsall - 3 £42,500 -
Coventry -2 2 - -
Solihull - 2 £35,000 -
Staffordshire +2 1 £45,000 +80.00%
Wolverhampton -3 1 £36,500 +73.80%
ITSM
England

ITSM
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for ITSM.

1 101 (82.11%) ITIL
2 89 (72.36%) Service Management
3 35 (28.46%) Project Management
4 31 (25.20%) ServiceNow
5 29 (23.58%) Service Delivery
6 26 (21.14%) Finance
7 25 (20.33%) SLA
8 24 (19.51%) Process Improvement
9 23 (18.70%) Data Centre
9 23 (18.70%) Remedy ITSM
9 23 (18.70%) Remedy
10 20 (16.26%) Incident Management
11 16 (13.01%) Case Management
11 16 (13.01%) ITIL V3
12 15 (12.20%) Customer Engagement
12 15 (12.20%) Management Information System
13 14 (11.38%) Analytical Skills
13 14 (11.38%) Degree
14 13 (10.57%) Change Management
14 13 (10.57%) ITIL Certification
15 11 (8.94%) Continuous Improvement
15 11 (8.94%) Service Design
16 10 (8.13%) Windows
17 9 (7.32%) MS Excel
17 9 (7.32%) Stakeholder Management
17 9 (7.32%) Statistics
17 9 (7.32%) Supplier Management
18 8 (6.50%) Business Analysis
18 8 (6.50%) Problem Management
18 8 (6.50%) VMware

ITSM
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.44%) OpenEdge
2 1 (0.81%) Moodle
2 1 (0.81%) MS Exchange
Applications
1 9 (7.32%) MS Excel
2 3 (2.44%) MS Office
3 2 (1.63%) MS Visio
4 1 (0.81%) MS PowerPoint
Business Applications
1 23 (18.70%) Remedy ITSM
2 1 (0.81%) SAP Oil and Gas
Cloud Services
1 2 (1.63%) SaaS
2 1 (0.81%) IaaS
2 1 (0.81%) Microsoft Azure
Communications & Networking
1 4 (3.25%) Firewall
1 4 (3.25%) LAN
1 4 (3.25%) WAN
2 3 (2.44%) Cisco IOS
2 3 (2.44%) Internet
3 2 (1.63%) SMS
3 2 (1.63%) Wi-Fi
4 1 (0.81%) HTTP
4 1 (0.81%) ISDN
4 1 (0.81%) Network Security
4 1 (0.81%) PBX
4 1 (0.81%) PSTN
4 1 (0.81%) SAN
4 1 (0.81%) Structured Cabling
4 1 (0.81%) VPN
4 1 (0.81%) WLAN
Database & Business Intelligence
1 6 (4.88%) SQL Server
2 3 (2.44%) MySQL
2 3 (2.44%) SQL Server 2008
3 1 (0.81%) Big Data
3 1 (0.81%) Crystal Reports
3 1 (0.81%) Relational Database
3 1 (0.81%) SQL Server 2005
3 1 (0.81%) SQL Server 2012
Development Applications
1 3 (2.44%) Cucumber
2 2 (1.63%) Visual Studio
General
1 26 (21.14%) Finance
2 8 (6.50%) Manufacturing
3 7 (5.69%) Retail
4 3 (2.44%) Billing
5 1 (0.81%) Marketing
5 1 (0.81%) Publishing
5 1 (0.81%) Telecoms
Job Titles
1 39 (31.71%) Analyst
2 19 (15.45%) IT Manager
3 18 (14.63%) Project Manager
4 17 (13.82%) ITSM Project Manager
5 16 (13.01%) Implementation Manager
5 16 (13.01%) Implementation Project Manager
5 16 (13.01%) Project Implementation Manager
5 16 (13.01%) Service Management Manager
6 14 (11.38%) Support Analyst
7 12 (9.76%) Service Analyst
8 10 (8.13%) IT Support
8 10 (8.13%) Service Manager
9 9 (7.32%) IT Analyst
10 8 (6.50%) IT Project Manager
10 8 (6.50%) IT Services Manager
10 8 (6.50%) Service Implementation Manager
10 8 (6.50%) Service Management Project Manager
11 7 (5.69%) Delivery Manager
11 7 (5.69%) Service Management Analyst
12 6 (4.88%) Transition Manager
Libraries, Frameworks & Software Standards
1 6 (4.88%) HTML
2 5 (4.07%) CSS
3 3 (2.44%) .NET
3 3 (2.44%) AngularJS
3 3 (2.44%) REST
3 3 (2.44%) Ruby on Rails
3 3 (2.44%) SOAP
3 3 (2.44%) Twitter Bootstrap
3 3 (2.44%) Web Services
3 3 (2.44%) XML
4 2 (1.63%) ASP.NET
4 2 (1.63%) jQuery
4 2 (1.63%) JSON
4 2 (1.63%) Kendo UI
4 2 (1.63%) WPF
5 1 (0.81%) Flash
5 1 (0.81%) Middleware
Miscellaneous
1 23 (18.70%) Data Centre
2 15 (12.20%) Management Information System
3 14 (11.38%) Analytical Skills
4 9 (7.32%) Statistics
5 4 (3.25%) Computer Science
5 4 (3.25%) Mathematics
5 4 (3.25%) Physics
6 3 (2.44%) Virtual Team
7 2 (1.63%) HP Storage
7 2 (1.63%) Life Science
8 1 (0.81%) Data Protection Act
8 1 (0.81%) Economics
8 1 (0.81%) FMCG
8 1 (0.81%) Private Cloud
8 1 (0.81%) RSA SecurID
8 1 (0.81%) Video Conferencing
8 1 (0.81%) VLE
Operating Systems
1 10 (8.13%) Windows
2 4 (3.25%) Linux
3 3 (2.44%) Red Hat Enterprise Linux
4 1 (0.81%) Mac OS X
4 1 (0.81%) MVS
4 1 (0.81%) Unix
4 1 (0.81%) Windows 10
4 1 (0.81%) Windows 7
4 1 (0.81%) Windows Server
4 1 (0.81%) Windows Server 2008
Processes & Methodologies
1 101 (82.11%) ITIL
2 89 (72.36%) Service Management
3 35 (28.46%) Project Management
4 29 (23.58%) Service Delivery
5 24 (19.51%) Process Improvement
6 20 (16.26%) Incident Management
7 16 (13.01%) Case Management
7 16 (13.01%) ITIL V3
8 15 (12.20%) Customer Engagement
9 13 (10.57%) Change Management
10 11 (8.94%) Continuous Improvement
10 11 (8.94%) Service Design
11 9 (7.32%) Stakeholder Management
11 9 (7.32%) Supplier Management
12 8 (6.50%) Business Analysis
12 8 (6.50%) Problem Management
13 7 (5.69%) IT Governance
13 7 (5.69%) PRINCE2
13 7 (5.69%) User Acceptance Testing
14 6 (4.88%) Performance Monitoring
Programming Languages
1 6 (4.88%) SQL
2 5 (4.07%) JavaScript
3 4 (3.25%) Java
4 3 (2.44%) Ruby
5 2 (1.63%) C
5 2 (1.63%) C#
5 2 (1.63%) Lingo
5 2 (1.63%) T-SQL
6 1 (0.81%) PHP
6 1 (0.81%) VBA
Qualifications
1 14 (11.38%) Degree
2 13 (10.57%) ITIL Certification
3 5 (4.07%) ISEB
3 5 (4.07%) Security Cleared
4 3 (2.44%) SC Cleared
5 1 (0.81%) A+ Certification
5 1 (0.81%) BC Cleared
5 1 (0.81%) ITIL Foundation Certificate
5 1 (0.81%) MCSE
5 1 (0.81%) Microsoft Certification
5 1 (0.81%) NVQ Level 4
Quality Assurance & Compliance
1 25 (20.33%) SLA
2 6 (4.88%) QA
3 1 (0.81%) ISO/IEC 27001
3 1 (0.81%) Sarbanes-Oxley
System Software
1 8 (6.50%) Active Directory
2 7 (5.69%) VMware Infrastructure
3 1 (0.81%) Hyper-V
Systems Management
1 3 (2.44%) Nagios
Vendors
1 31 (25.20%) ServiceNow
2 23 (18.70%) Remedy
3 8 (6.50%) VMware
4 7 (5.69%) BMC
4 7 (5.69%) Cisco
4 7 (5.69%) Microsoft
5 6 (4.88%) Citrix
6 4 (3.25%) Cadence
6 4 (3.25%) HP
7 3 (2.44%) Dell
7 3 (2.44%) NetApp
7 3 (2.44%) SAP
8 2 (1.63%) Salesforce.com
8 2 (1.63%) Telerik
9 1 (0.81%) 3PAR
9 1 (0.81%) Canon
9 1 (0.81%) Juniper
9 1 (0.81%) LANDesk
9 1 (0.81%) Siemens
Birmingham
aap3
Salary: £40000.00 - £45000.00 per annum + Excellent Benefits
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Salary: From £46,625 to £57,640 per annum AfC Band 8b
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