The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Yorkshire region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 235 247 239
Rank change year-on-year
+12 -8
Permanent jobs citing Customer Engagement 8 9 27
As % of all permanent IT jobs located in Yorkshire 0.14% 0.14% 0.37%
As % of the Processes & Methodologies category 0.15% 0.15% 0.43%
Number of salaries quoted 2 6 18
Median salary £31,000 £49,500 £70,000
Median salary % change year-on-year
-37.37% -29.28%
90% offered a salary of more than £27,800 £42,500 £47,500
10% offered a salary of more than £34,200 £57,500 £95,000
UK excluding London median salary £50,000 £50,000 £53,500
% change year-on-year
- -6.54%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
5179 5846 6262
As % of all permanent IT jobs located in Yorkshire 89.57% 88.11% 86.31%
Number of salaries quoted 4276 4724 4957
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £30,000 £27,500 £28,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in Yorkshire

The demand trend of job ads across the Yorkshire region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Yorkshire

Customer Engagement
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Yorkshire region.

Customer Engagement Salary Trend in Yorkshire

Customer Engagement
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Yorkshire region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +1 8 £31,000 -37.37% 1
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in Yorkshire

For the 6 months to 31 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region with a requirement for Customer Engagement.

1 18 (62.07%) Finance
2 15 (51.72%) Management Information System
2 15 (51.72%) Data Management
3 13 (44.83%) Time Management
4 12 (41.38%) Stakeholder Management
5 11 (37.93%) NHS
5 11 (37.93%) Configuration Management
5 11 (37.93%) Change Management
5 11 (37.93%) .NET
5 11 (37.93%) ITIL
5 11 (37.93%) PRINCE2
5 11 (37.93%) LAN
5 11 (37.93%) WAN
5 11 (37.93%) ITIL V3
5 11 (37.93%) Incident Management
5 11 (37.93%) Problem Management
5 11 (37.93%) Release Management
6 9 (31.03%) SQL
7 6 (20.69%) MS Excel
7 6 (20.69%) B2B
7 6 (20.69%) Microsoft
7 6 (20.69%) Electronics
7 6 (20.69%) Telemarketing
8 5 (17.24%) Relational Database
9 4 (13.79%) SDLC
9 4 (13.79%) Data Protection
9 4 (13.79%) Marketing
9 4 (13.79%) Email Marketing
9 4 (13.79%) SQL Server
9 4 (13.79%) SLA

Customer Engagement
Top Related IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (20.69%) MS Excel
Cloud Services
1 2 (6.90%) Office 365
Communications & Networking
1 11 (37.93%) LAN
1 11 (37.93%) WAN
Database & Business Intelligence
1 5 (17.24%) Relational Database
2 4 (13.79%) SQL Server
3 1 (3.45%) Data Warehouse
3 1 (3.45%) RDBMS
3 1 (3.45%) SQL Server Integration Services
General
1 18 (62.07%) Finance
2 6 (20.69%) Electronics
3 4 (13.79%) Marketing
Job Titles
1 12 (41.38%) IT Manager
2 11 (37.93%) Infrastructure Manager
2 11 (37.93%) Infrastructure Operations Manager
2 11 (37.93%) Infrastructure Services Manager
2 11 (37.93%) IT Infrastructure Manager
2 11 (37.93%) IT Operations Manager
2 11 (37.93%) IT Services Manager
2 11 (37.93%) Operations Manager
2 11 (37.93%) Service Manager
2 11 (37.93%) Service Operations Manager
3 4 (13.79%) Database Manager
3 4 (13.79%) Database Marketing Manager
3 4 (13.79%) Designer
3 4 (13.79%) Marketing Database Manager
3 4 (13.79%) Marketing Manager
4 3 (10.34%) Analyst
4 3 (10.34%) Financial Analyst
4 3 (10.34%) Solutions Designer
4 3 (10.34%) Systems Analyst
4 3 (10.34%) Systems Designer
Libraries, Frameworks & Software Standards
1 11 (37.93%) .NET
Miscellaneous
1 15 (51.72%) Management Information System
2 11 (37.93%) NHS
3 1 (3.45%) Data Integration
Processes & Methodologies
1 15 (51.72%) Data Management
2 13 (44.83%) Time Management
3 12 (41.38%) Stakeholder Management
4 11 (37.93%) Change Management
4 11 (37.93%) Configuration Management
4 11 (37.93%) Incident Management
4 11 (37.93%) ITIL
4 11 (37.93%) ITIL V3
4 11 (37.93%) PRINCE2
4 11 (37.93%) Problem Management
4 11 (37.93%) Release Management
5 6 (20.69%) B2B
5 6 (20.69%) Telemarketing
6 4 (13.79%) Data Protection
6 4 (13.79%) Email Marketing
6 4 (13.79%) SDLC
7 3 (10.34%) Presales
7 3 (10.34%) Project Management
7 3 (10.34%) Test Scripting
7 3 (10.34%) User Acceptance Testing
Programming Languages
1 9 (31.03%) SQL
2 1 (3.45%) T-SQL
Qualifications
1 2 (6.90%) Degree
2 1 (3.45%) CISM
2 1 (3.45%) CISSP
2 1 (3.45%) Security Cleared
Quality Assurance & Compliance
1 4 (13.79%) SLA
2 2 (6.90%) Data Quality
Vendors
1 6 (20.69%) Microsoft
2 1 (3.45%) Oracle
Leeds, West Yorkshire
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