The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Yorkshire region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 207 221 242
Rank change year-on-year
+14 +21
Permanent jobs citing Customer Engagement 19 19 33
As % of all permanent IT jobs located in Yorkshire 0.36% 0.30% 0.44%
As % of the Processes & Methodologies category 0.40% 0.34% 0.50%
Number of salaries quoted 17 18 17
Median salary £40,000 £42,500 £45,000
Median salary % change year-on-year
-5.88% -5.55%
90% offered a salary of more than £27,500 £35,000 £32,500
10% offered a salary of more than £55,000 £45,000 £63,500
UK excluding London median salary £50,000 £50,000 £52,500
% change year-on-year
- -4.76%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
4708 5568 6657
As % of all permanent IT jobs located in Yorkshire 88.83% 88.41% 88.16%
Number of salaries quoted 4057 4528 5327
Median salary £42,500 £41,500 £40,000
Median salary % change year-on-year
+2.40% +3.75%
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in Yorkshire

The demand trend of job ads across the Yorkshire region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Yorkshire

Customer Engagement
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Yorkshire region.

Customer Engagement Salary Trend in Yorkshire

Customer Engagement
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Yorkshire region over the 3 months to 3 December 2016.

Customer Engagement Salary Histogram in Yorkshire

Customer Engagement
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Yorkshire region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +18 15 £41,000 -3.52% 4
North Yorkshire - 4 £31,850 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in Yorkshire

For the 6 months to 3 December 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region with a requirement for Customer Engagement.

1 9 (26.47%) ITIL
1 9 (26.47%) Microsoft
2 8 (23.53%) Cisco
2 8 (23.53%) Degree
2 8 (23.53%) Relational Database
3 7 (20.59%) SQL
4 6 (17.65%) SNMP
4 6 (17.65%) VMware
4 6 (17.65%) SDLC
4 6 (17.65%) Office 365
4 6 (17.65%) SCCM
4 6 (17.65%) VMware Infrastructure
4 6 (17.65%) Problem Management
4 6 (17.65%) Cisco IOS
5 5 (14.71%) Business Analysis
5 5 (14.71%) Data Centre
5 5 (14.71%) Analytical Skills
5 5 (14.71%) Project Management
5 5 (14.71%) RDBMS
5 5 (14.71%) SLA
5 5 (14.71%) MS Excel
5 5 (14.71%) SharePoint
5 5 (14.71%) Oracle
5 5 (14.71%) Windows
5 5 (14.71%) Windows Server
6 4 (11.76%) OO
6 4 (11.76%) Java
6 4 (11.76%) Intel Security
6 4 (11.76%) Skype
6 4 (11.76%) Presales

Customer Engagement
Top Related IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) SharePoint
2 2 (5.88%) MS Exchange
2 2 (5.88%) Skype for Business
3 1 (2.94%) JBoss
3 1 (2.94%) Mule
Applications
1 5 (14.71%) MS Excel
2 2 (5.88%) MS Office
2 2 (5.88%) MS Project
2 2 (5.88%) MS Visio
Cloud Services
1 6 (17.65%) Office 365
2 1 (2.94%) Microsoft Azure
Communications & Networking
1 6 (17.65%) Cisco IOS
1 6 (17.65%) SNMP
2 4 (11.76%) Skype
Database & Business Intelligence
1 8 (23.53%) Relational Database
2 5 (14.71%) RDBMS
3 2 (5.88%) SQL Server
General
1 2 (5.88%) Billing
1 2 (5.88%) Law
2 1 (2.94%) Banking
2 1 (2.94%) Finance
Job Titles
1 10 (29.41%) Consultant
2 6 (17.65%) Product Manager
3 5 (14.71%) Analyst
3 5 (14.71%) Customer Analyst
3 5 (14.71%) Designer
3 5 (14.71%) Software Consultant
3 5 (14.71%) Software Designer
3 5 (14.71%) Technical Consultant
4 4 (11.76%) Desktop Technician
4 4 (11.76%) Developer
4 4 (11.76%) Technical Manager
4 4 (11.76%) Technical Product Manager
5 3 (8.82%) Business Analyst
5 3 (8.82%) Senior Consultant
5 3 (8.82%) Senior Developer
5 3 (8.82%) Senior SharePoint Consultant
5 3 (8.82%) Senior SharePoint Developer
5 3 (8.82%) SharePoint Consultant
5 3 (8.82%) SharePoint Developer
5 3 (8.82%) Technical Specialist
Libraries, Frameworks & Software Standards
1 3 (8.82%) .NET
2 2 (5.88%) ASP.NET
2 2 (5.88%) ASP.NET MVC
3 1 (2.94%) Hibernate
3 1 (2.94%) J2EE
3 1 (2.94%) JBoss Seam
3 1 (2.94%) JSF
3 1 (2.94%) REST
3 1 (2.94%) RichFaces
3 1 (2.94%) Spring
3 1 (2.94%) Struts
3 1 (2.94%) Web Services
Miscellaneous
1 5 (14.71%) Analytical Skills
1 5 (14.71%) Data Centre
2 3 (8.82%) Mobile App
3 1 (2.94%) Computer Science
3 1 (2.94%) Fintech
Operating Systems
1 5 (14.71%) Windows
1 5 (14.71%) Windows Server
2 3 (8.82%) Windows 7
3 2 (5.88%) Windows Server 2008
3 2 (5.88%) Windows Server 2012
Processes & Methodologies
1 9 (26.47%) ITIL
2 6 (17.65%) Problem Management
2 6 (17.65%) SDLC
3 5 (14.71%) Business Analysis
3 5 (14.71%) Project Management
4 4 (11.76%) OO
4 4 (11.76%) Presales
4 4 (11.76%) Product Management
5 3 (8.82%) Change Management
5 3 (8.82%) Front End Development
5 3 (8.82%) Mentoring
5 3 (8.82%) Project Planning
5 3 (8.82%) SOLID
6 2 (5.88%) Agile Software Development
6 2 (5.88%) Change Control
6 2 (5.88%) Kalman Filter
6 2 (5.88%) Mobile Device Management
6 2 (5.88%) MVC
6 2 (5.88%) PRINCE2
6 2 (5.88%) Supplier Management
Programming Languages
1 7 (20.59%) SQL
2 4 (11.76%) Java
3 3 (8.82%) C#
4 1 (2.94%) Groovy
4 1 (2.94%) VB.NET
Qualifications
1 8 (23.53%) Degree
2 2 (5.88%) Cisco Certification
2 2 (5.88%) ITIL Certification
2 2 (5.88%) MCP
2 2 (5.88%) MCSE
2 2 (5.88%) Microsoft Certification
2 2 (5.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (14.71%) SLA
System Software
1 6 (17.65%) VMware Infrastructure
2 2 (5.88%) Active Directory
2 2 (5.88%) XenServer
Systems Management
1 6 (17.65%) SCCM
2 4 (11.76%) McAfee ePO
2 4 (11.76%) Microsoft Intune
3 2 (5.88%) Microsoft Data Protection Manager
3 2 (5.88%) Nagios
3 2 (5.88%) Opsview
3 2 (5.88%) SCOM
3 2 (5.88%) SmoothWall
Vendors
1 9 (26.47%) Microsoft
2 8 (23.53%) Cisco
3 6 (17.65%) VMware
4 5 (14.71%) Oracle
5 4 (11.76%) Intel Security
6 2 (5.88%) Apple
6 2 (5.88%) CommVault
6 2 (5.88%) SolarWinds
6 2 (5.88%) Veeam
7 1 (2.94%) IBM
7 1 (2.94%) MuleSoft
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