The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 93 98 85
Rank change year-on-year
+5 -13
Permanent jobs requiring a 1st Line Support 10 2 4
As % of all permanent IT jobs located in Wiltshire 0.82% 0.19% 0.38%
As % of the Job Titles category 0.86% 0.19% 0.40%
Number of salaries quoted 9 1 4
Average salary £22,000 £17,000 £18,750
Average salary % change year-on-year
+29.41% -9.33%
90% offered a salary of more than £17,500 £17,000 £17,150
10% offered a salary of more than £30,700 £17,000 £20,000
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wiltshire
Permanent IT job ads with a match in the
Job Titles category
1165 1038 1001
As % of all permanent IT jobs located in Wiltshire 95.26% 96.29% 95.79%
Number of salaries quoted 971 879 914
Average salary £37,500 £38,500 £35,000
Average salary % change year-on-year
-2.59% +10.00%
90% offered a salary of more than £25,000 £26,500 £24,000
10% offered a salary of more than £56,500 £53,750 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Wiltshire

1st Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Wiltshire region.

1st Line Support Salary Trend in Wiltshire

1st Line Support
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Wiltshire region over the 3 months to 21 October 2014.

1st Line Support Salary Histogram in Wiltshire

1st Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Wiltshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon - 6 £17,500 - 1
Chippenham - 4 £27,750 -
1st Line Support
South West

1st Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 21 October 2014, IT jobs across the Wiltshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 11 (64.71%) Microsoft
2 9 (52.94%) ITIL
2 9 (52.94%) SLA
3 8 (47.06%) Windows
4 7 (41.18%) MS Office
5 6 (35.29%) Active Directory
6 5 (29.41%) MS Excel
7 4 (23.53%) Remedy
7 4 (23.53%) Finance
7 4 (23.53%) Degree
7 4 (23.53%) Windows Server 2008
8 3 (17.65%) SC Cleared
8 3 (17.65%) Security Cleared
8 3 (17.65%) Line Management
8 3 (17.65%) Windows Server 2003
8 3 (17.65%) Service Delivery
9 2 (11.76%) Citrix
9 2 (11.76%) ITIL Certification
9 2 (11.76%) Windows XP
9 2 (11.76%) Linux
9 2 (11.76%) Risk Management
9 2 (11.76%) MS PowerPoint
9 2 (11.76%) Service Management
9 2 (11.76%) Windows Vista
9 2 (11.76%) Change Control
10 1 (5.88%) Windows Server 2012
10 1 (5.88%) Exchange Server 2010
10 1 (5.88%) Hyper-V
10 1 (5.88%) SolarWinds
10 1 (5.88%) SaaS

1st Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 21 October 2014, IT jobs across the Wiltshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.88%) Exchange Server 2010
1 1 (5.88%) MS Exchange
Applications
1 7 (41.18%) MS Office
2 5 (29.41%) MS Excel
3 2 (11.76%) MS PowerPoint
Business Applications
1 1 (5.88%) Maximo
Cloud Services
1 1 (5.88%) SaaS
General
1 4 (23.53%) Finance
2 1 (5.88%) Advertising
Operating Systems
1 8 (47.06%) Windows
2 4 (23.53%) Windows Server 2008
3 3 (17.65%) Windows Server 2003
4 2 (11.76%) Windows XP
4 2 (11.76%) Linux
4 2 (11.76%) Windows Vista
5 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 9 (52.94%) ITIL
2 3 (17.65%) Line Management
2 3 (17.65%) Service Delivery
3 2 (11.76%) Risk Management
3 2 (11.76%) Service Management
3 2 (11.76%) Change Control
4 1 (5.88%) Performance Management
4 1 (5.88%) Incident Management
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 4 (23.53%) Degree
2 3 (17.65%) SC Cleared
2 3 (17.65%) Security Cleared
3 2 (11.76%) ITIL Certification
Quality Assurance & Compliance
1 9 (52.94%) SLA
System Software
1 6 (35.29%) Active Directory
2 1 (5.88%) Hyper-V
2 1 (5.88%) VMware Infrastructure
2 1 (5.88%) Terminal Services
Systems Management
1 1 (5.88%) SCOM
Vendors
1 11 (64.71%) Microsoft
2 4 (23.53%) Remedy
3 2 (11.76%) Citrix
4 1 (5.88%) SolarWinds
4 1 (5.88%) VMware
Swindon, Wiltshire
Prolinx
Salary: From £20,000 to £24,000 per annum Depending on Experience
Posted: 6 days ago