The table below looks at the statistics for Service Management skills in IT jobs advertised for the Wiltshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 50 58 60
Rank change year-on-year
+8 +2
Permanent jobs citing Service Management 48 30 38
As % of all permanent IT jobs located in Wiltshire 3.97% 3.09% 3.08%
As % of the Processes & Methodologies category 4.87% 3.64% 3.98%
Number of salaries quoted 47 26 36
Average salary £40,000 £27,000 £22,500
Average salary % change year-on-year
+48.14% +20.00%
90% offered a salary of more than £21,500 £24,500 £20,500
10% offered a salary of more than £57,100 £47,500 £33,500
UK excluding London average salary £42,500 £44,500 £42,000
% change year-on-year
-4.49% +5.95%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wiltshire region.

Processes & Methodologies Category
Wiltshire
Permanent IT job ads with a match in the
Processes & Methodologies category
985 825 954
As % of all permanent IT jobs located in Wiltshire 81.54% 84.88% 77.31%
Number of salaries quoted 820 676 851
Average salary £40,000 £40,000 £40,500
Average salary % change year-on-year
- -1.23%
90% offered a salary of more than £27,000 £27,600 £25,000
10% offered a salary of more than £57,000 £60,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Wiltshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wiltshire

Service Management
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Wiltshire region.

Service Management Salary Trend in Wiltshire

Service Management
Salary Histogram in Wiltshire

This chart provides a salary histogram for IT jobs citing Service Management across the Wiltshire region over the 3 months to 21 August 2014.

Service Management Salary Histogram in Wiltshire

Service Management
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Wiltshire region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +12 29 £45,000 -5.26% 3
Chippenham -18 12 £23,000 -8.00% 1
Service Management
South West

Service Management
Top 30 Related IT Skills in Wiltshire

For the 6 months to 21 August 2014, IT jobs across the Wiltshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 72 (59.02%) ITIL
2 52 (42.62%) Active Directory
3 49 (40.16%) ITSM
4 40 (32.79%) SQL
5 38 (31.15%) Windows
6 36 (29.51%) MS Office
7 32 (26.23%) Microsoft
8 25 (20.49%) MS Excel
9 24 (19.67%) SLA
9 24 (19.67%) Firewall
10 22 (18.03%) Windows Server 2008
11 21 (17.21%) Windows Server 2003
11 21 (17.21%) VMware
12 19 (15.57%) SQL Server
12 19 (15.57%) Cisco
13 18 (14.75%) Service Desk Management
14 17 (13.93%) SAN
14 17 (13.93%) Build Automation
15 16 (13.11%) Service Delivery
16 15 (12.30%) Windows XP
16 15 (12.30%) MS PowerPoint
16 15 (12.30%) NAS
16 15 (12.30%) ITIL V3
17 14 (11.48%) MS Exchange
17 14 (11.48%) TCP/IP
17 14 (11.48%) Degree
18 12 (9.84%) Risk Management
18 12 (9.84%) Windows Vista
18 12 (9.84%) VMware Infrastructure
18 12 (9.84%) Change Control

Service Management
Top Related IT Skills in Wiltshire by Category

For the 6 months to 21 August 2014, IT jobs across the Wiltshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (11.48%) MS Exchange
2 11 (9.02%) IIS
3 7 (5.74%) Exchange Server 2003
4 1 (0.82%) SharePoint 2010
4 1 (0.82%) Apache
4 1 (0.82%) Tomcat
4 1 (0.82%) SharePoint
Applications
1 36 (29.51%) MS Office
2 25 (20.49%) MS Excel
3 15 (12.30%) MS PowerPoint
4 2 (1.64%) MS Visio
Business Applications
1 2 (1.64%) Maximo
1 2 (1.64%) Remedy ITSM
2 1 (0.82%) Oracle EBS
Communications & Networking
1 24 (19.67%) Firewall
2 17 (13.93%) SAN
3 15 (12.30%) NAS
4 14 (11.48%) TCP/IP
5 11 (9.02%) VPN
5 11 (9.02%) WAN
6 9 (7.38%) DHCP
6 9 (7.38%) DNS
6 9 (7.38%) VLAN
7 7 (5.74%) Multicast
7 7 (5.74%) LAN
8 5 (4.10%) VoIP
9 3 (2.46%) MPLS
9 3 (2.46%) BGP
9 3 (2.46%) EIGRP
9 3 (2.46%) SCCP
9 3 (2.46%) H.323
10 1 (0.82%) SSL
10 1 (0.82%) SMS
10 1 (0.82%) ADSL
Database & Business Intelligence
1 19 (15.57%) SQL Server
2 1 (0.82%) Oracle Discoverer
2 1 (0.82%) Oracle BI EE
Development Applications
1 1 (0.82%) Bugzilla
1 1 (0.82%) Subversion
General
1 9 (7.38%) Finance
2 4 (3.28%) Telecoms
2 4 (3.28%) Marketing
3 2 (1.64%) Banking
3 2 (1.64%) Retail
4 1 (0.82%) Legal
4 1 (0.82%) Advertising
Job Titles
1 51 (41.80%) Consultant
2 36 (29.51%) Technical Consultant
3 34 (27.87%) ITSM Consultant
4 22 (18.03%) Service Manager
5 18 (14.75%) Business Consultant
5 18 (14.75%) Management Consultant
5 18 (14.75%) Service Management Consultant
6 17 (13.93%) Solutions Consultant
7 14 (11.48%) Help Desk Support
8 11 (9.02%) 2nd Line Support
8 11 (9.02%) Junior Consultant
8 11 (9.02%) Junior
8 11 (9.02%) Junior Technical Consultant
9 10 (8.20%) Help Desk Support Engineer
9 10 (8.20%) 2nd Line Support Engineer
9 10 (8.20%) Infrastructure Consultant
9 10 (8.20%) Help Desk Engineer
9 10 (8.20%) Support Engineer
9 10 (8.20%) Server Engineer
10 8 (6.56%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (4.92%) Web Services
1 6 (4.92%) Application Packaging
2 4 (3.28%) .NET
2 4 (3.28%) ASP.NET
3 3 (2.46%) HTML
4 2 (1.64%) XML
5 1 (0.82%) JSP
5 1 (0.82%) HTML5
Miscellaneous
1 4 (3.28%) Management Information System
2 2 (1.64%) CMDB
2 2 (1.64%) Video Conferencing
3 1 (0.82%) iPhone
3 1 (0.82%) Clustering
3 1 (0.82%) Blackberry
Operating Systems
1 38 (31.15%) Windows
2 22 (18.03%) Windows Server 2008
3 21 (17.21%) Windows Server 2003
4 15 (12.30%) Windows XP
5 12 (9.84%) Windows Vista
6 3 (2.46%) Windows 8
7 2 (1.64%) Windows Server 2012
7 2 (1.64%) UNIX
8 1 (0.82%) Mac OS X
8 1 (0.82%) Linux
8 1 (0.82%) Red Hat Enterprise Linux
8 1 (0.82%) Windows 7
8 1 (0.82%) Apple iOS
Processes & Methodologies
1 72 (59.02%) ITIL
2 49 (40.16%) ITSM
3 18 (14.75%) Service Desk Management
4 17 (13.93%) Build Automation
5 16 (13.11%) Service Delivery
6 15 (12.30%) ITIL V3
7 12 (9.84%) Change Control
7 12 (9.84%) Risk Management
8 9 (7.38%) Stakeholder Management
9 8 (6.56%) Project Management
10 7 (5.74%) Business Continuity
10 7 (5.74%) Disaster Recovery
10 7 (5.74%) Capacity Planning
10 7 (5.74%) BCP
10 7 (5.74%) Demand Forecasting
10 7 (5.74%) Business Continuity Planning
11 6 (4.92%) Supplier Management
11 6 (4.92%) Performance Management
12 5 (4.10%) Incident Management
13 4 (3.28%) Business Development
Programming Languages
1 40 (32.79%) SQL
2 6 (4.92%) PowerShell
3 5 (4.10%) C#
4 1 (0.82%) Java
4 1 (0.82%) JavaScript
Qualifications
1 14 (11.48%) Degree
2 10 (8.20%) ITIL Certification
3 8 (6.56%) Security Cleared
4 4 (3.28%) SC Cleared
5 2 (1.64%) CCNP
5 2 (1.64%) CCNA
5 2 (1.64%) Cisco Certification
6 1 (0.82%) Microsoft Certification
6 1 (0.82%) PRINCE2 Certification
6 1 (0.82%) PRINCE2 Practitioner
6 1 (0.82%) MCP
6 1 (0.82%) MCSE
Quality Assurance & Compliance
1 24 (19.67%) SLA
2 4 (3.28%) COBIT
3 2 (1.64%) QA
4 1 (0.82%) ISO/IEC 27001
System Software
1 52 (42.62%) Active Directory
2 12 (9.84%) VMware Infrastructure
3 7 (5.74%) VMware ESXi
4 4 (3.28%) Xen
5 3 (2.46%) Hyper-V
6 2 (1.64%) ProxySG
7 1 (0.82%) NFS
7 1 (0.82%) UAG
Systems Management
1 6 (4.92%) WSUS
1 6 (4.92%) McAfee ePO
2 3 (2.46%) Cisco CUCM
2 3 (2.46%) CiscoWorks
2 3 (2.46%) Tivoli
2 3 (2.46%) Netcool
3 1 (0.82%) Hyperic
Vendors
1 32 (26.23%) Microsoft
2 21 (17.21%) VMware
3 19 (15.57%) Cisco
4 8 (6.56%) Dell
4 8 (6.56%) Altiris
5 7 (5.74%) SAP
6 6 (4.92%) McAfee
7 4 (3.28%) Remedy
7 4 (3.28%) IBM
8 2 (1.64%) Oracle
8 2 (1.64%) Avaya
8 2 (1.64%) BMC
8 2 (1.64%) CA
8 2 (1.64%) Red Hat
8 2 (1.64%) CheckPoint
8 2 (1.64%) Blue Coat
8 2 (1.64%) FrontRange
9 1 (0.82%) Polycom
9 1 (0.82%) Tandberg
9 1 (0.82%) Riverbed
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £50000 - £55000 per annum + bonus +car allow OTE £100k
Posted: Yesterday
Chippenham
Capita - ITIN
Salary: £20000.00 - £22000.00 per annum
Posted: 3 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + car allow +bonus +ben
Posted: 3 days ago
Swindon, Wiltshire
Prolinx
Salary: Competitive, Depending on Experience
Posted: 21 days ago