2nd Line Desktop Support Jobs with Work from Home Options

Second Line Desktop Support
UK > Work from Home

The median Second Line Desktop Support salary in Work from Home is £28,000 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 576 654 835
Rank change year-on-year +78 +181 -269
Permanent jobs requiring a 2nd Line Desktop Support 7 8 9
As % of all permanent jobs with a WFH option 0.021% 0.019% 0.013%
As % of the Job Titles category 0.022% 0.020% 0.014%
Number of salaries quoted 7 8 9
10th Percentile - £29,900 £30,650
25th Percentile £26,500 £31,605 £39,750
Median annual salary (50th Percentile) £28,000 £35,000 £47,500
Median % change year-on-year -20.00% -26.32% +58.33%
75th Percentile £32,500 £46,625 £48,750
90th Percentile £36,000 £53,225 £53,750
UK median annual salary £32,500 £34,222 £31,500
% change year-on-year -5.03% +8.64% +10.53%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,500 40,685 66,613
% of permanent jobs with a recognized job title 95.99% 95.99% 97.39%
Number of salaries quoted 24,951 28,924 42,159
10th Percentile £33,000 £36,658 £36,250
25th Percentile £42,500 £47,429 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,250 £100,000 £95,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

2nd Line Desktop Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised.

2nd Line Desktop Support trend for jobs with a WFH option

2nd Line Desktop Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 2nd Line Desktop Support.

2nd Line Desktop Support salary trend for jobs with a WFH option

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 6 May 2024, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 2nd Line Desktop Support in the job title.

1 6 (85.71%) Windows
2 5 (71.43%) Microsoft
2 5 (71.43%) Finance
3 4 (57.14%) Windows 10
3 4 (57.14%) Remote Desktop
3 4 (57.14%) Microsoft 365
3 4 (57.14%) PowerShell
3 4 (57.14%) Active Directory
3 4 (57.14%) LAN
3 4 (57.14%) DNS
4 3 (42.86%) TCP/IP
4 3 (42.86%) Firewall
4 3 (42.86%) Inclusion and Diversity
4 3 (42.86%) Team-Oriented Environment
4 3 (42.86%) Software Deployment
4 3 (42.86%) Fintech
4 3 (42.86%) Hardware Maintenance
4 3 (42.86%) Self-Motivation
5 2 (28.57%) Customer Service
5 2 (28.57%) Inventory Management
5 2 (28.57%) ITIL
5 2 (28.57%) Data Protection
5 2 (28.57%) Incident Management
5 2 (28.57%) Continuous Improvement
5 2 (28.57%) Process Improvement
5 2 (28.57%) VPN
5 2 (28.57%) WAN
6 1 (14.29%) Ethernet
6 1 (14.29%) HTTP
6 1 (14.29%) Business Intelligence

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) Microsoft Exchange
1 1 (14.29%) SharePoint
Applications
1 1 (14.29%) Microsoft Office
Cloud Services
1 4 (57.14%) Microsoft 365
2 1 (14.29%) AWS
2 1 (14.29%) GCP
Communications & Networking
1 4 (57.14%) DNS
1 4 (57.14%) LAN
1 4 (57.14%) Remote Desktop
2 3 (42.86%) Firewall
2 3 (42.86%) TCP/IP
3 2 (28.57%) VPN
3 2 (28.57%) WAN
4 1 (14.29%) Ethernet
4 1 (14.29%) HTTP
4 1 (14.29%) Internet
4 1 (14.29%) Wireless
General
1 5 (71.43%) Finance
2 3 (42.86%) Inclusion and Diversity
3 1 (14.29%) Electronics
3 1 (14.29%) Manufacturing
3 1 (14.29%) Marketing
3 1 (14.29%) Public Sector
3 1 (14.29%) Social Skills
3 1 (14.29%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (14.29%) CSS
1 1 (14.29%) XML
Miscellaneous
1 3 (42.86%) Self-Motivation
1 3 (42.86%) Team-Oriented Environment
Operating Systems
1 6 (85.71%) Windows
2 4 (57.14%) Windows 10
3 1 (14.29%) Windows 7
3 1 (14.29%) Windows NT
3 1 (14.29%) Windows Server
3 1 (14.29%) Windows XP
Processes & Methodologies
1 3 (42.86%) Fintech
1 3 (42.86%) Hardware Maintenance
1 3 (42.86%) Software Deployment
2 2 (28.57%) Continuous Improvement
2 2 (28.57%) Customer Service
2 2 (28.57%) Data Protection
2 2 (28.57%) Incident Management
2 2 (28.57%) Inventory Management
2 2 (28.57%) ITIL
2 2 (28.57%) Process Improvement
3 1 (14.29%) Business Intelligence
3 1 (14.29%) Customer Experience
3 1 (14.29%) Digital Marketing
3 1 (14.29%) Disaster Recovery
3 1 (14.29%) ITSM
3 1 (14.29%) Programme Management
3 1 (14.29%) Service Delivery
3 1 (14.29%) Service Management
3 1 (14.29%) Software Licensing
3 1 (14.29%) User Experience
Programming Languages
1 4 (57.14%) PowerShell
2 1 (14.29%) JavaScript
Qualifications
1 1 (14.29%) AWS Certification
1 1 (14.29%) CCNA
1 1 (14.29%) Cisco Certification
System Software
1 4 (57.14%) Active Directory
2 1 (14.29%) Hyper-V
2 1 (14.29%) VMware Infrastructure
Systems Management
1 1 (14.29%) Microsoft Intune
1 1 (14.29%) SCCM
Vendors
1 5 (71.43%) Microsoft
2 1 (14.29%) Aruba
2 1 (14.29%) HP
2 1 (14.29%) SAP
2 1 (14.29%) ServiceNow
2 1 (14.29%) VMware