Service Management Jobs with Work from Home Options

Service Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 154 146 230
Rank change year-on-year -8 +84 -4
Permanent jobs citing Service Management 734 987 1,209
As % of all permanent jobs with a WFH option 2.17% 2.38% 1.77%
As % of the Processes & Methodologies category 2.38% 2.48% 1.82%
Number of salaries quoted 589 681 924
10th Percentile £31,000 £32,000 £31,231
25th Percentile £40,988 £42,500 £41,250
Median annual salary (50th Percentile) £56,500 £57,500 £55,000
Median % change year-on-year -1.74% +4.55% +4.76%
75th Percentile £72,433 £75,000 £67,500
90th Percentile £90,000 £88,750 £83,750
UK median annual salary £50,000 £53,360 £50,500
% change year-on-year -6.30% +5.66% +1.00%

All Process and Methodology Skills
Work from Home

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,857 39,858 66,375
As % of all permanent jobs with a WFH option 91.38% 96.10% 96.97%
Number of salaries quoted 23,439 27,686 41,025
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Management as a proportion of all IT jobs advertised.

Service Management trend for jobs with a WFH option

Service Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Management.

Service Management salary trend for jobs with a WFH option

Service Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Management over the 6 months to 9 May 2024.

Service Management salary histogram for jobs with a WFH option

Service Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (8.04%) Microsoft Exchange
2 33 (4.50%) Confluence
3 24 (3.27%) SharePoint
4 22 (3.00%) SAS
5 14 (1.91%) CMS
6 3 (0.41%) IIS
7 1 (0.14%) Blackberry Enterprise Server
7 1 (0.14%) Skype for Business
Applications
1 55 (7.49%) Microsoft Office
2 25 (3.41%) Microsoft Excel
3 10 (1.36%) MS Visio
4 6 (0.82%) Microsoft PowerPoint
4 6 (0.82%) Trello
5 2 (0.27%) Microsoft Project
6 1 (0.14%) 1Password
6 1 (0.14%) Spreadsheet
Business Applications
1 48 (6.54%) Remedy ITSM
2 32 (4.36%) Dynamics CRM
3 20 (2.72%) PlanetPress Connect
4 5 (0.68%) Elite 3E
5 4 (0.54%) NEC Housing
5 4 (0.54%) Oracle EBS
5 4 (0.54%) SAP ERP
6 2 (0.27%) Dynamics NAV
7 1 (0.14%) SAP MM
7 1 (0.14%) SAP PM
7 1 (0.14%) SAP S/4HANA
Cloud Services
1 183 (24.93%) Azure
2 146 (19.89%) Microsoft 365
3 67 (9.13%) AWS
4 51 (6.95%) Entra ID
5 37 (5.04%) Power Platform
5 37 (5.04%) SaaS
6 27 (3.68%) Dynamics 365
7 22 (3.00%) OpenShift
8 20 (2.72%) Azure Monitor
8 20 (2.72%) Azure Storage
9 19 (2.59%) GCP
10 17 (2.32%) Azure DevOps
11 15 (2.04%) IaaS
11 15 (2.04%) WhatsApp
12 14 (1.91%) PaaS
12 14 (1.91%) PowerApps
13 13 (1.77%) Azure Data Factory
13 13 (1.77%) Azure Functions
13 13 (1.77%) Azure Logic Apps
13 13 (1.77%) Azure Service Bus
Communications & Networking
1 54 (7.36%) DNS
2 42 (5.72%) Firewall
3 32 (4.36%) DHCP
4 29 (3.95%) TCP/IP
5 24 (3.27%) VPN
6 19 (2.59%) Wi-Fi
7 18 (2.45%) Wireless
8 14 (1.91%) WAN
9 12 (1.63%) LAN
10 10 (1.36%) SSL
10 10 (1.36%) VoIP
11 9 (1.23%) Remote Desktop
11 9 (1.23%) WLAN
12 8 (1.09%) SAN
12 8 (1.09%) SD-WAN
13 7 (0.95%) Network Security
14 4 (0.54%) Fibre Channel
14 4 (0.54%) Internet
14 4 (0.54%) MPLS
14 4 (0.54%) VLAN
Database & Business Intelligence
1 37 (5.04%) SQL Server
2 22 (3.00%) Power BI
3 20 (2.72%) Data Warehouse
4 10 (1.36%) Relational Database
5 9 (1.23%) Azure SQL Database
6 8 (1.09%) Geospatial Data
6 8 (1.09%) GIS
7 7 (0.95%) MySQL
8 6 (0.82%) RDBMS
9 4 (0.54%) Redis
9 4 (0.54%) SQL Server Reporting Services
10 2 (0.27%) BusinessObjects
10 2 (0.27%) SAP HANA
10 2 (0.27%) SQL Server Integration Services
11 1 (0.14%) Amazon RDS
11 1 (0.14%) Data Vault
11 1 (0.14%) DB2
11 1 (0.14%) Oracle Database
11 1 (0.14%) PowerPivot
Development Applications
1 66 (8.99%) JIRA
2 40 (5.45%) GitLab
3 21 (2.86%) Artifactory
4 20 (2.72%) SQL Server Management Studio (SSMS)
5 17 (2.32%) IBM UrbanCode
6 5 (0.68%) Git
7 4 (0.54%) AdminStudio
7 4 (0.54%) InstallShield
7 4 (0.54%) MSI
7 4 (0.54%) Postman
8 3 (0.41%) Jenkins
9 1 (0.14%) Bitbucket
General
1 266 (36.24%) Social Skills
2 198 (26.98%) Finance
3 87 (11.85%) Public Sector
4 77 (10.49%) Analytical Skills
5 70 (9.54%) Banking
6 41 (5.59%) Inclusion and Diversity
7 39 (5.31%) Presentation Skills
8 29 (3.95%) Retail
9 28 (3.81%) Legal
10 21 (2.86%) Law
11 20 (2.72%) Organisational Skills
12 15 (2.04%) Influencing Skills
13 9 (1.23%) Fire and Rescue
14 8 (1.09%) Back Office
14 8 (1.09%) Local Government
15 6 (0.82%) Documentation Skills
15 6 (0.82%) Front Office
15 6 (0.82%) Marketing
16 5 (0.68%) Manufacturing
17 4 (0.54%) Publishing
Job Titles
1 118 (16.08%) Analyst
2 110 (14.99%) Service Manager
3 107 (14.58%) Senior
4 80 (10.90%) Architect
5 76 (10.35%) IT Manager
6 63 (8.58%) IT Services Manager
7 61 (8.31%) Support Analyst
8 56 (7.63%) Lead
9 51 (6.95%) Infrastructure Engineer
10 42 (5.72%) Support Engineer
11 38 (5.18%) Developer
11 38 (5.18%) ServiceNow Architect
12 35 (4.77%) Cloud Engineer
13 34 (4.63%) IT Support
13 34 (4.63%) Senior Manager
13 34 (4.63%) Service Analyst
13 34 (4.63%) Service Architect
14 33 (4.50%) ITSM Architect
15 32 (4.36%) Support Specialist
16 30 (4.09%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 38 (5.18%) Web Services
2 37 (5.04%) CSS
3 35 (4.77%) HTML
4 26 (3.54%) AngularJS
4 26 (3.54%) Twitter Bootstrap
5 15 (2.04%) ARM Templates
6 11 (1.50%) SOAP
6 11 (1.50%) XML
7 8 (1.09%) .NET
8 7 (0.95%) EDI
8 7 (0.95%) JSON
8 7 (0.95%) LDAP
9 6 (0.82%) Ajax
10 4 (0.54%) FIX Protocol
10 4 (0.54%) Node.js
10 4 (0.54%) REST
10 4 (0.54%) WebdriverIO
11 1 (0.14%) Middleware
11 1 (0.14%) SAP Fiori
Miscellaneous
1 53 (7.22%) Public Cloud
2 51 (6.95%) CMDB
3 38 (5.18%) Self-Motivation
4 37 (5.04%) Management Information System
5 24 (3.27%) Legacy Systems
6 23 (3.13%) Hybrid Cloud
7 21 (2.86%) Data Centre
8 18 (2.45%) Cloud Native
9 17 (2.32%) Product Ownership
10 16 (2.18%) PKI
11 15 (2.04%) Enterprise Software
11 15 (2.04%) Onboarding
12 13 (1.77%) Digital Signage
13 12 (1.63%) Driving Licence
13 12 (1.63%) Private Cloud
14 9 (1.23%) Replication
15 8 (1.09%) Linux Command Line
16 5 (0.68%) Clustering
16 5 (0.68%) EMC VNX
16 5 (0.68%) EPoS
Operating Systems
1 167 (22.75%) Windows
2 74 (10.08%) Linux
3 64 (8.72%) Windows Server
4 42 (5.72%) Windows 10
5 32 (4.36%) Windows Server 2019
6 30 (4.09%) Windows Server 2016
7 20 (2.72%) Apple iOS
8 15 (2.04%) Mac OS
9 12 (1.63%) Android
9 12 (1.63%) Windows 7
10 10 (1.36%) Windows NT
10 10 (1.36%) Windows Server 2012
11 4 (0.54%) Unix
12 3 (0.41%) Amazon Linux
12 3 (0.41%) Red Hat Enterprise Linux
12 3 (0.41%) Windows Server 2008
13 2 (0.27%) Windows 8
13 2 (0.27%) Windows Vista
14 1 (0.14%) Ubuntu
14 1 (0.14%) VMS
Processes & Methodologies
1 448 (61.04%) ITIL
2 389 (53.00%) ITSM
3 177 (24.11%) Service Delivery
4 138 (18.80%) Customer Service
4 138 (18.80%) Problem Management
5 130 (17.71%) Mentoring
6 120 (16.35%) Change Management
7 111 (15.12%) Incident Management
8 105 (14.31%) Agile
9 104 (14.17%) Continuous Improvement
10 101 (13.76%) DevOps
10 101 (13.76%) Problem-Solving
11 100 (13.62%) Project Management
12 89 (12.13%) Coaching
13 88 (11.99%) Actionable Insight
14 76 (10.35%) Infrastructure as Code
14 76 (10.35%) Infrastructure Engineering
15 68 (9.26%) Stakeholder Management
16 67 (9.13%) Service Catalogue
17 53 (7.22%) User Experience
Programming Languages
1 58 (7.90%) PowerShell
2 53 (7.22%) SQL
3 37 (5.04%) JavaScript
4 34 (4.63%) C#
5 18 (2.45%) VB
6 17 (2.32%) Groovy
7 14 (1.91%) Bicep
7 14 (1.91%) VBScript
8 13 (1.77%) Python
9 12 (1.63%) Bash
9 12 (1.63%) Java
10 4 (0.54%) T-SQL
11 2 (0.27%) C
Qualifications
1 171 (23.30%) Security Cleared
2 137 (18.66%) SC Cleared
3 123 (16.76%) Degree
4 42 (5.72%) DV Cleared
5 40 (5.45%) ITIL Certification
6 28 (3.81%) ITIL Foundation Certificate
7 27 (3.68%) Microsoft Certification
8 16 (2.18%) CCNA
8 16 (2.18%) Cisco Certification
9 14 (1.91%) AWS Certification
10 13 (1.77%) BPSS Clearance
10 13 (1.77%) PMI Certification
10 13 (1.77%) PMP
11 12 (1.63%) APMG
11 12 (1.63%) CCNP
11 12 (1.63%) DBS Check
12 10 (1.36%) Computer Science Degree
13 8 (1.09%) A+ Certification
13 8 (1.09%) CCSA
14 7 (0.95%) Azure Certification
Quality Assurance & Compliance
1 38 (5.18%) SLA
2 33 (4.50%) COBIT
3 16 (2.18%) ISO/IEC 27001
3 16 (2.18%) NIST
4 14 (1.91%) QA
5 13 (1.77%) GDPR
6 11 (1.50%) ISO/IEC 20000
7 8 (1.09%) Accessibility
7 8 (1.09%) Cyber Essentials
7 8 (1.09%) Sarbanes-Oxley
8 5 (0.68%) PCI DSS
9 4 (0.54%) ISO 14001
9 4 (0.54%) ISO 22301
9 4 (0.54%) ISO 9001
10 3 (0.41%) Data Quality
11 2 (0.27%) GRC
11 2 (0.27%) HIPAA
12 1 (0.14%) Cyber Essentials PLUS
12 1 (0.14%) GxP
12 1 (0.14%) NCSC
System Software
1 114 (15.53%) Active Directory
2 30 (4.09%) VMware Infrastructure
3 14 (1.91%) Virtual Desktop
3 14 (1.91%) Virtual Machines
4 13 (1.77%) Docker
5 11 (1.50%) IAG
6 10 (1.36%) VMware ESXi
7 9 (1.23%) Firmware
7 9 (1.23%) Hyper-V
8 6 (0.82%) Terminal Services
9 4 (0.54%) Microsoft App-V
10 2 (0.27%) vSphere
10 2 (0.27%) XenDesktop
11 1 (0.14%) Veritas Cluster Server
Systems Management
1 60 (8.17%) Microsoft Intune
2 57 (7.77%) Terraform
3 56 (7.63%) SCCM
4 43 (5.86%) Ansible
5 32 (4.36%) OpenView
5 32 (4.36%) SCOM
5 32 (4.36%) WSUS
6 23 (3.13%) Kubernetes
7 19 (2.59%) Active Directory Federation Services
8 18 (2.45%) Progress Chef
9 13 (1.77%) vCenter Server
10 9 (1.23%) Sysprep
11 7 (0.95%) Jamf Pro
12 6 (0.82%) EMC NetWorker
12 6 (0.82%) HP UCMDB
13 5 (0.68%) Microsoft Clustering
13 5 (0.68%) Nagios
13 5 (0.68%) Single Sign-On
14 4 (0.54%) Autotask
14 4 (0.54%) Grafana
Vendors
1 214 (29.16%) Microsoft
2 163 (22.21%) ServiceNow
3 54 (7.36%) BMC
4 53 (7.22%) HP
5 48 (6.54%) Remedy
6 33 (4.50%) VMware
7 27 (3.68%) Google
8 21 (2.86%) Salesforce
9 20 (2.72%) FNZ
10 18 (2.45%) Dynatrace
11 17 (2.32%) Cisco
11 17 (2.32%) IBM
11 17 (2.32%) Meraki
12 16 (2.18%) SAP
13 13 (1.77%) Apple
13 13 (1.77%) Riverbed
14 12 (1.63%) CheckPoint
15 9 (1.23%) Citrix
16 8 (1.09%) iManage
16 8 (1.09%) Red Hat