IT Support Engineer Jobs with Work from Home Options

IT Support Engineer
UK > Work from Home

The median IT Support Engineer salary for remote or hybrid work is £32,500 per year, according to job vacancies posted during the 6 months leading to 14 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 Jun 2024
Same period 2023 Same period 2022
Rank 370 466 693
Rank change year-on-year +96 +227 -192
Permanent jobs requiring an IT Support Engineer 243 168 209
As % of all permanent jobs with a WFH option 0.68% 0.45% 0.28%
As % of the Job Titles category 0.71% 0.47% 0.28%
Number of salaries quoted 225 135 184
10th Percentile £24,250 £25,674 £22,500
25th Percentile £26,250 £26,625 £26,250
Median annual salary (50th Percentile) £32,500 £32,000 £31,500
Median % change year-on-year +1.56% +1.59% -5.97%
75th Percentile £36,750 £38,375 £37,500
90th Percentile £40,250 £47,500 £44,625
UK median annual salary £30,000 £32,500 £31,133
% change year-on-year -7.69% +4.39% +3.78%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 34,224 35,954 73,616
% of permanent jobs with a recognized job title 96.28% 95.93% 97.29%
Number of salaries quoted 25,903 26,270 42,683
10th Percentile £33,250 £36,875 £36,250
25th Percentile £42,500 £47,447 £45,500
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

IT Support Engineer trend for jobs with a WFH option

IT Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support Engineer.

IT Support Engineer salary trend for jobs with a WFH option

IT Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support Engineer over the 6 months to 14 June 2024.

IT Support Engineer salary histogram for jobs with a WFH option

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 14 June 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support Engineer in the job title.

1 166 (68.31%) Microsoft
2 161 (66.26%) Microsoft 365
3 153 (62.96%) Azure
4 151 (62.14%) Windows
5 119 (48.97%) Active Directory
6 117 (48.15%) Social Skills
7 71 (29.22%) Windows Server
8 67 (27.57%) Hyper-V
9 66 (27.16%) ITIL
10 60 (24.69%) Microsoft Exchange
11 59 (24.28%) Firewall
12 55 (22.63%) Driving Licence
13 53 (21.81%) VMware
14 52 (21.40%) Microsoft Intune
15 51 (20.99%) Customer Service
16 48 (19.75%) Problem-Solving
17 47 (19.34%) Microsoft Office
18 44 (18.11%) Windows 10
18 44 (18.11%) Entra ID
19 42 (17.28%) VMware Infrastructure
20 38 (15.64%) SAN
21 37 (15.23%) Degree
22 36 (14.81%) SharePoint
23 35 (14.40%) Microsoft Certification
24 33 (13.58%) SQL Server
25 30 (12.35%) Cisco
25 30 (12.35%) Wi-Fi
26 28 (11.52%) Incident Management
27 26 (10.70%) DNS
27 26 (10.70%) Android

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (24.69%) Microsoft Exchange
2 36 (14.81%) SharePoint
3 6 (2.47%) Exchange Server 2000
3 6 (2.47%) Exchange Server 2013
4 3 (1.23%) SAS
5 2 (0.82%) Exchange Server 2007
5 2 (0.82%) Exchange Server 2010
5 2 (0.82%) WordPress
6 1 (0.41%) Apache
6 1 (0.41%) CMS
6 1 (0.41%) IIS
6 1 (0.41%) Site Server
6 1 (0.41%) Tomcat
Applications
1 47 (19.34%) Microsoft Office
2 3 (1.23%) SPSS
3 1 (0.41%) Spreadsheet
Business Applications
1 1 (0.41%) Dynamics AX
1 1 (0.41%) Elite 3E
Cloud Services
1 161 (66.26%) Microsoft 365
2 153 (62.96%) Azure
3 44 (18.11%) Entra ID
4 16 (6.58%) AWS
5 7 (2.88%) Amazon EC2
6 3 (1.23%) Dropbox
6 3 (1.23%) OneDrive
6 3 (1.23%) Rubrik
7 2 (0.82%) ClickUp
7 2 (0.82%) Microsoft Purview
7 2 (0.82%) Power Automate
7 2 (0.82%) Power Platform
7 2 (0.82%) WhatsApp
8 1 (0.41%) Cloud Computing
8 1 (0.41%) Google Workspace
8 1 (0.41%) Mimecast
8 1 (0.41%) PowerApps
8 1 (0.41%) Serverless
8 1 (0.41%) Slack
Communications & Networking
1 59 (24.28%) Firewall
2 38 (15.64%) SAN
3 30 (12.35%) Wi-Fi
4 26 (10.70%) DNS
5 24 (9.88%) Wireless
6 22 (9.05%) VLAN
7 21 (8.64%) DHCP
8 20 (8.23%) Internet
9 19 (7.82%) Remote Desktop
10 15 (6.17%) TCP/IP
11 13 (5.35%) NAS
11 13 (5.35%) Unified Communications
12 10 (4.12%) VPN
13 9 (3.70%) VoIP
14 8 (3.29%) LAN
15 7 (2.88%) WAN
16 4 (1.65%) Multicast
16 4 (1.65%) Unicast
17 3 (1.23%) Fibre Channel
17 3 (1.23%) WebEx
Database & Business Intelligence
1 33 (13.58%) SQL Server
2 23 (9.47%) Amazon RDS
3 4 (1.65%) DB2
4 3 (1.23%) Big Data
4 3 (1.23%) EDRMS
4 3 (1.23%) Oracle Database
5 1 (0.41%) MySQL
5 1 (0.41%) Power BI
Development Applications
1 1 (0.41%) Jenkins
1 1 (0.41%) JIRA
General
1 117 (48.15%) Social Skills
2 22 (9.05%) Organisational Skills
3 17 (7.00%) Inclusion and Diversity
4 13 (5.35%) Finance
4 13 (5.35%) Law
5 12 (4.94%) Games
6 11 (4.53%) Legal
7 10 (4.12%) Analytical Skills
8 6 (2.47%) Telecoms
9 4 (1.65%) Banking
9 4 (1.65%) Marketing
10 3 (1.23%) Documentation Skills
10 3 (1.23%) Retail
11 2 (0.82%) Publishing
12 1 (0.41%) Manufacturing
12 1 (0.41%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (0.82%) .NET
1 2 (0.82%) CSS
1 2 (0.82%) HTML
2 1 (0.41%) LAMP
2 1 (0.41%) LDAP
2 1 (0.41%) RESTEasy
Miscellaneous
1 55 (22.63%) Driving Licence
2 23 (9.47%) Enterprise Storage
3 21 (8.64%) Self-Motivation
4 13 (5.35%) iPad
4 13 (5.35%) Social Media
5 9 (3.70%) Management Information System
5 9 (3.70%) Onboarding
6 8 (3.29%) iPhone
6 8 (3.29%) Replication
7 6 (2.47%) Apple TV
8 4 (1.65%) Data Centre
9 3 (1.23%) Cybercrime
9 3 (1.23%) Video Conferencing
10 2 (0.82%) Analytical Mindset
10 2 (0.82%) CCTV
10 2 (0.82%) EPoS
10 2 (0.82%) Handset
10 2 (0.82%) Public Cloud
11 1 (0.41%) Renewable Energy
11 1 (0.41%) Sports Betting
Operating Systems
1 151 (62.14%) Windows
2 71 (29.22%) Windows Server
3 44 (18.11%) Windows 10
4 26 (10.70%) Android
5 20 (8.23%) Mac OS
6 18 (7.41%) Linux
6 18 (7.41%) Windows Server 2016
7 16 (6.58%) Windows Server 2019
8 15 (6.17%) Apple iOS
9 12 (4.94%) Windows Server 2012
10 8 (3.29%) Mac OS X
11 3 (1.23%) Unix
11 3 (1.23%) Windows 7
12 2 (0.82%) Windows Server 2008
Processes & Methodologies
1 66 (27.16%) ITIL
2 51 (20.99%) Customer Service
3 48 (19.75%) Problem-Solving
4 28 (11.52%) Incident Management
5 18 (7.41%) Desktop Virtualisation
5 18 (7.41%) Remote Monitoring and Management
6 15 (6.17%) Line Management
7 12 (4.94%) Service Delivery
8 11 (4.53%) Agile
9 10 (4.12%) Server Management
10 9 (3.70%) Break/Fix
10 9 (3.70%) Cybersecurity
10 9 (3.70%) Disaster Recovery
10 9 (3.70%) Problem Management
11 8 (3.29%) Migration
11 8 (3.29%) Service Management
11 8 (3.29%) Time Management
12 7 (2.88%) Asset Management
12 7 (2.88%) ERP
12 7 (2.88%) Information Security
Programming Languages
1 15 (6.17%) PowerShell
2 14 (5.76%) SQL
3 1 (0.41%) PHP
Qualifications
1 37 (15.23%) Degree
2 35 (14.40%) Microsoft Certification
3 19 (7.82%) CCNA
3 19 (7.82%) Cisco Certification
4 17 (7.00%) Azure Certification
5 15 (6.17%) Network+ Certification
6 8 (3.29%) MCSE
7 6 (2.47%) A+ Certification
7 6 (2.47%) ITIL Foundation Certificate
8 4 (1.65%) MCP
9 3 (1.23%) SC Cleared
9 3 (1.23%) Security Cleared
10 2 (0.82%) CompTIA Security+
11 1 (0.41%) NVQ Level 3
Quality Assurance & Compliance
1 11 (4.53%) Cyber Essentials
2 5 (2.06%) ISO/IEC 27001
3 2 (0.82%) GDPR
3 2 (0.82%) SLA
System Software
1 119 (48.97%) Active Directory
2 67 (27.57%) Hyper-V
3 42 (17.28%) VMware Infrastructure
4 17 (7.00%) Virtual Desktop
5 9 (3.70%) VMware ESXi
6 3 (1.23%) Terminal Services
6 3 (1.23%) vSphere
7 1 (0.41%) Docker
7 1 (0.41%) NFS
Systems Management
1 52 (21.40%) Microsoft Intune
2 13 (5.35%) Cisco CUCM
2 13 (5.35%) ServiceCenter
3 9 (3.70%) SCCM
4 3 (1.23%) Jamf Pro
4 3 (1.23%) NetBackup
5 2 (0.82%) Grafana
5 2 (0.82%) Prometheus
6 1 (0.41%) Kubernetes
6 1 (0.41%) Single Sign-On
6 1 (0.41%) ZABBIX
Vendors
1 166 (68.31%) Microsoft
2 53 (21.81%) VMware
3 30 (12.35%) Cisco
4 25 (10.29%) Apple
5 22 (9.05%) Citrix
5 22 (9.05%) HP
6 17 (7.00%) Meraki
7 14 (5.76%) Fortinet
8 13 (5.35%) Aruba
8 13 (5.35%) Palo Alto
9 12 (4.94%) Veeam
10 11 (4.53%) Barracuda Networks
10 11 (4.53%) Sophos
11 9 (3.70%) Draytek
12 8 (3.29%) ConnectWise
12 8 (3.29%) ESET
13 7 (2.88%) WatchGuard
14 6 (2.47%) ServiceNow
15 5 (2.06%) iManage
16 4 (1.65%) IBM