Service Desk Analyst Jobs with Work from Home Options

Service Desk Analyst
UK > Work from Home

The median Service Desk Analyst salary in Work from Home is £27,500 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
8 May 2024		 Same period 2023 Same period 2022
Rank 465 465 619
Rank change year-on-year 0 +154 -125
Permanent jobs requiring a Service Desk Analyst 128 205 239
As % of all permanent jobs with a WFH option 0.38% 0.49% 0.35%
As % of the Job Titles category 0.39% 0.51% 0.36%
Number of salaries quoted 112 155 211
10th Percentile £21,000 £22,000 £20,500
25th Percentile £23,875 £23,500 £21,750
Median annual salary (50th Percentile) £27,500 £26,500 £25,000
Median % change year-on-year +3.77% +6.00% +8.70%
75th Percentile £30,000 £33,750 £27,375
90th Percentile £35,000 £37,400 £32,500
UK median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,500 39,912 66,911
% of permanent jobs with a recognized job title 95.98% 96.00% 97.40%
Number of salaries quoted 24,881 28,336 41,924
10th Percentile £33,013 £36,733 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £92,500 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Service Desk Analyst trend for jobs with a WFH option

Service Desk Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Analyst.

Service Desk Analyst salary trend for jobs with a WFH option

Service Desk Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Analyst over the 6 months to 8 May 2024.

Service Desk Analyst salary histogram for jobs with a WFH option

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 8 May 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Analyst in the job title.

1 66 (51.56%) Social Skills
2 60 (46.88%) Microsoft
3 48 (37.50%) Customer Service
4 45 (35.16%) Windows
5 44 (34.38%) Microsoft 365
6 39 (30.47%) Active Directory
7 35 (27.34%) ITIL
8 32 (25.00%) Microsoft Office
9 24 (18.75%) Service Management
9 24 (18.75%) Problem-Solving
10 23 (17.97%) VoIP
10 23 (17.97%) Azure
11 16 (12.50%) ITSM
12 13 (10.16%) Retail
12 13 (10.16%) Self-Motivation
12 13 (10.16%) Windows 10
13 12 (9.38%) Finance
13 12 (9.38%) Law
14 11 (8.59%) DHCP
15 10 (7.81%) Microsoft Certification
15 10 (7.81%) LAN
16 9 (7.03%) DNS
16 9 (7.03%) WAN
16 9 (7.03%) Legal
16 9 (7.03%) Service Delivery
16 9 (7.03%) Android
16 9 (7.03%) iManage
17 8 (6.25%) Remote Desktop
17 8 (6.25%) Security Cleared
17 8 (6.25%) German Language

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.25%) Microsoft Exchange
2 1 (0.78%) CMS
2 1 (0.78%) SharePoint
Applications
1 32 (25.00%) Microsoft Office
2 3 (2.34%) Microsoft Excel
Business Applications
1 1 (0.78%) Elite 3E
Cloud Services
1 44 (34.38%) Microsoft 365
2 23 (17.97%) Azure
3 4 (3.13%) Entra ID
4 3 (2.34%) AWS
5 2 (1.56%) GCP
5 2 (1.56%) Google Drive
5 2 (1.56%) Google Workspace
5 2 (1.56%) Mimecast
5 2 (1.56%) WhatsApp
6 1 (0.78%) Cloud Computing
Communications & Networking
1 23 (17.97%) VoIP
2 11 (8.59%) DHCP
3 10 (7.81%) LAN
4 9 (7.03%) DNS
4 9 (7.03%) WAN
5 8 (6.25%) Remote Desktop
5 8 (6.25%) VPN
5 8 (6.25%) Wi-Fi
6 6 (4.69%) TCP/IP
7 4 (3.13%) Cisco IOS
8 2 (1.56%) Wireless
9 1 (0.78%) Structured Cabling
9 1 (0.78%) VLAN
Development Applications
1 7 (5.47%) JIRA
General
1 66 (51.56%) Social Skills
2 13 (10.16%) Retail
3 12 (9.38%) Finance
3 12 (9.38%) Law
4 9 (7.03%) Legal
5 8 (6.25%) German Language
6 6 (4.69%) French Language
6 6 (4.69%) Inclusion and Diversity
6 6 (4.69%) Italian Language
6 6 (4.69%) Portuguese Language
6 6 (4.69%) Spanish Language
6 6 (4.69%) Swedish Language
6 6 (4.69%) Turkish Language
7 5 (3.91%) Organisational Skills
7 5 (3.91%) Public Sector
8 4 (3.13%) Analytical Skills
9 2 (1.56%) Advertising
9 2 (1.56%) Banking
9 2 (1.56%) Games
9 2 (1.56%) Music Industry
Miscellaneous
1 13 (10.16%) Self-Motivation
2 3 (2.34%) CCTV
2 3 (2.34%) Driving Licence
2 3 (2.34%) EPoS
2 3 (2.34%) Mainframe
2 3 (2.34%) Smart City
3 2 (1.56%) Housing Association
4 1 (0.78%) Blackberry
4 1 (0.78%) e-Learning
4 1 (0.78%) iPhone
4 1 (0.78%) Management Information System
4 1 (0.78%) Mobile Computing
4 1 (0.78%) Team-Oriented Environment
4 1 (0.78%) Video Conferencing
Operating Systems
1 45 (35.16%) Windows
2 13 (10.16%) Windows 10
3 9 (7.03%) Android
4 6 (4.69%) Windows Server
5 5 (3.91%) Apple iOS
6 3 (2.34%) Mac OS
7 2 (1.56%) Windows 8
7 2 (1.56%) Windows Server 2012
8 1 (0.78%) Linux
Processes & Methodologies
1 48 (37.50%) Customer Service
2 35 (27.34%) ITIL
3 24 (18.75%) Problem-Solving
3 24 (18.75%) Service Management
4 16 (12.50%) ITSM
5 9 (7.03%) Service Delivery
6 7 (5.47%) Document Management
6 7 (5.47%) Incident Management
7 6 (4.69%) User Experience
8 5 (3.91%) Change Management
8 5 (3.91%) Problem Management
8 5 (3.91%) Time Management
9 4 (3.13%) Chat Support
9 4 (3.13%) Stakeholder Management
10 3 (2.34%) Active Listening
10 3 (2.34%) Collaborative Working
10 3 (2.34%) Creative Problem-Solving
10 3 (2.34%) Decarbonisation
10 3 (2.34%) Proactive Management
10 3 (2.34%) Ticket Management
Programming Languages
1 3 (2.34%) SQL
2 1 (0.78%) PowerShell
Qualifications
1 10 (7.81%) Microsoft Certification
2 8 (6.25%) Security Cleared
3 7 (5.47%) DV Cleared
3 7 (5.47%) NVQ Level 3
4 5 (3.91%) DBS Check
4 5 (3.91%) Degree
4 5 (3.91%) ITIL Certification
4 5 (3.91%) ITIL Foundation Certificate
4 5 (3.91%) MCITP
5 3 (2.34%) A+ Certification
6 2 (1.56%) MCP
6 2 (1.56%) MCSA
7 1 (0.78%) CCA
7 1 (0.78%) Citrix Certification
7 1 (0.78%) CompTIA Security+
7 1 (0.78%) MCSE
7 1 (0.78%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (4.69%) SLA
2 2 (1.56%) ISO/IEC 27001
2 2 (1.56%) ITGC
2 2 (1.56%) Sarbanes-Oxley
3 1 (0.78%) Accessibility
3 1 (0.78%) GDPR
System Software
1 39 (30.47%) Active Directory
2 3 (2.34%) VMware Infrastructure
3 2 (1.56%) XenApp
3 2 (1.56%) XenDesktop
4 1 (0.78%) BitLocker
Systems Management
1 7 (5.47%) Microsoft Intune
2 5 (3.91%) SCCM
Vendors
1 60 (46.88%) Microsoft
2 9 (7.03%) iManage
3 5 (3.91%) Cisco
3 5 (3.91%) Citrix
3 5 (3.91%) ServiceNow
4 3 (2.34%) Adobe
4 3 (2.34%) Dell
4 3 (2.34%) VMware
5 2 (1.56%) Apple
5 2 (1.56%) ConnectWise
5 2 (1.56%) Google
5 2 (1.56%) Intapp
5 2 (1.56%) Kofax
5 2 (1.56%) N-able
5 2 (1.56%) SolarWinds
5 2 (1.56%) Sophos
6 1 (0.78%) Aderant
6 1 (0.78%) Freshdesk
6 1 (0.78%) Polycom
6 1 (0.78%) Spiceworks
86 Service Desk Analyst jobs Nationwide