Service Desk Manager Jobs with Work from Home Options

Service Desk Manager
UK > Work from Home

The median Service Desk Manager salary in Work from Home is £60,000 per year according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 557 608 810
Rank change year-on-year +51 +202 -262
Permanent jobs requiring a Service Desk Manager 31 46 61
As % of all permanent jobs with a WFH option 0.092% 0.11% 0.085%
As % of the Job Titles category 0.095% 0.12% 0.088%
Number of salaries quoted 24 42 56
10th Percentile £47,000 £36,350 £36,250
25th Percentile £53,625 £40,270 £40,625
Median annual salary (50th Percentile) £60,000 £47,500 £55,000
Median % change year-on-year +26.32% -13.64% +37.50%
75th Percentile £65,000 £61,500 £58,750
90th Percentile £75,500 £69,750 £65,125
UK median annual salary £50,000 £50,000 £50,000
% change year-on-year - - +17.65%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,493 38,719 69,510
% of permanent jobs with a recognized job title 96.10% 95.92% 97.34%
Number of salaries quoted 24,836 27,518 42,305
10th Percentile £33,250 £36,750 £36,250
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Manager
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Desk Manager in the job title as a proportion of all IT jobs advertised.

Service Desk Manager trend for jobs with a WFH option

Service Desk Manager
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Desk Manager.

Service Desk Manager salary trend for jobs with a WFH option

Service Desk Manager
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Desk Manager over the 6 months to 21 May 2024.

Service Desk Manager salary histogram for jobs with a WFH option

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 21 May 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Service Desk Manager in the job title.

1 24 (77.42%) ITIL
2 16 (51.61%) Microsoft
3 15 (48.39%) Microsoft 365
4 12 (38.71%) Customer Service
5 11 (35.48%) Service Management
5 11 (35.48%) ITSM
6 10 (32.26%) Social Skills
7 9 (29.03%) Finance
7 9 (29.03%) Service Delivery
7 9 (29.03%) SLA
8 8 (25.81%) Stakeholder Management
8 8 (25.81%) Performance Management
9 7 (22.58%) Azure
9 7 (22.58%) Problem-Solving
9 7 (22.58%) Mentoring
10 6 (19.35%) Problem Management
10 6 (19.35%) Service Desk Management
10 6 (19.35%) Active Directory
11 5 (16.13%) Microsoft Office
11 5 (16.13%) Windows
11 5 (16.13%) ITIL Certification
11 5 (16.13%) ServiceNow
12 4 (12.90%) Cybersecurity
12 4 (12.90%) Process Improvement
12 4 (12.90%) Root Cause Analysis
12 4 (12.90%) Coaching
12 4 (12.90%) Analytical Skills
12 4 (12.90%) Mimecast
12 4 (12.90%) Entra ID
12 4 (12.90%) Sophos

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) Microsoft Exchange
1 1 (3.23%) SharePoint
Applications
1 5 (16.13%) Microsoft Office
2 3 (9.68%) Microsoft Excel
3 2 (6.45%) Microsoft PowerPoint
Cloud Services
1 15 (48.39%) Microsoft 365
2 7 (22.58%) Azure
3 4 (12.90%) Entra ID
3 4 (12.90%) Mimecast
4 3 (9.68%) AWS
5 1 (3.23%) Power Platform
5 1 (3.23%) SaaS
5 1 (3.23%) WhatsApp
Communications & Networking
1 1 (3.23%) DHCP
1 1 (3.23%) DNS
1 1 (3.23%) LAN
1 1 (3.23%) TCP/IP
1 1 (3.23%) VoIP
1 1 (3.23%) VPN
1 1 (3.23%) WAN
Database & Business Intelligence
1 1 (3.23%) Power BI
1 1 (3.23%) PowerPivot
Development Applications
1 1 (3.23%) JIRA
General
1 10 (32.26%) Social Skills
2 9 (29.03%) Finance
3 4 (12.90%) Analytical Skills
4 3 (9.68%) Public Sector
5 2 (6.45%) Banking
5 2 (6.45%) Financial Institution
6 1 (3.23%) Aerospace
6 1 (3.23%) Inclusion and Diversity
6 1 (3.23%) Pharmaceutical
6 1 (3.23%) Presentation Skills
Miscellaneous
1 2 (6.45%) Management Information System
2 1 (3.23%) Blackberry
2 1 (3.23%) BYOD
2 1 (3.23%) CMDB
2 1 (3.23%) Data Centre
2 1 (3.23%) Driving Licence
2 1 (3.23%) iPhone
2 1 (3.23%) Product Ownership
2 1 (3.23%) Self-Motivation
2 1 (3.23%) Virtual Team
Operating Systems
1 5 (16.13%) Windows
2 3 (9.68%) Windows 10
3 1 (3.23%) Apple iOS
3 1 (3.23%) Linux
Processes & Methodologies
1 24 (77.42%) ITIL
2 12 (38.71%) Customer Service
3 11 (35.48%) ITSM
3 11 (35.48%) Service Management
4 9 (29.03%) Service Delivery
5 8 (25.81%) Performance Management
5 8 (25.81%) Stakeholder Management
6 7 (22.58%) Mentoring
6 7 (22.58%) Problem-Solving
7 6 (19.35%) Problem Management
7 6 (19.35%) Service Desk Management
8 4 (12.90%) Coaching
8 4 (12.90%) Cybersecurity
8 4 (12.90%) Process Improvement
8 4 (12.90%) Root Cause Analysis
9 3 (9.68%) Continuous Improvement
9 3 (9.68%) Line Management
10 2 (6.45%) Agile
10 2 (6.45%) Asset Management
10 2 (6.45%) Information Security
Qualifications
1 5 (16.13%) ITIL Certification
2 2 (6.45%) Degree
3 1 (3.23%) A+ Certification
3 1 (3.23%) BPSS Clearance
3 1 (3.23%) CCNA
3 1 (3.23%) Cisco Certification
3 1 (3.23%) ITIL Foundation Certificate
3 1 (3.23%) MCITP
3 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 9 (29.03%) SLA
2 2 (6.45%) ISO/IEC 27001
3 1 (3.23%) Cyber Essentials
System Software
1 6 (19.35%) Active Directory
2 1 (3.23%) VMware Infrastructure
Systems Management
1 1 (3.23%) Ansible
1 1 (3.23%) Microsoft Intune
1 1 (3.23%) SCCM
1 1 (3.23%) Terraform
Vendors
1 16 (51.61%) Microsoft
2 5 (16.13%) ServiceNow
3 4 (12.90%) Qualys
3 4 (12.90%) Sophos
4 2 (6.45%) Genesys
5 1 (3.23%) Meraki
5 1 (3.23%) SolarWinds
5 1 (3.23%) VMware